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HomeMy WebLinkAbout4.03 NtwrkMigrationSvcsAgm""'CITY CLERK File # EM1610- AGENDA STATEMENT CITY COUNCIL MEETING DATE: September 7, 2004 SUBJECT: Approval of Consulting Agreement with MicroMenders Inc. for Network Migration Services Report Prepared by Steve Pappa, Information Systems Manager ATTACHMENTS: 1) Resolution 2) MicroMenders Solution Proposal RECOMMENDATION: Adopt Resolution to enter into an agreement with MicroMenders and authorize the City Manager to execute the agreement FINANCIAL STATEMENT: Funding in the amount of $40,000 is included in the Network System Upgrade Capital Improvement budget (CIP 93150) DESCRIPTION: MicroMenders Inc. has submitted a proposal to assist in the City's migration/changeover to an updated version of the City's Microsoft network operating system and e-mail server software. This change is required at this time, since the current operating system will no longer be maintained or supported by Microsoft Corporation. The MicroMenders firm qualifies as a specialized consultant in this field and submitted a proposal that was both detailed and cost beneficial. In fact, the cost for their consultant services was the lowest among the three firms submitting proposals for this project. The MicroMenders proposal is not expected to exceed the funds available in CIP 93150 (Network System Upgrade) for this project; the cost for their scope of work is estimated at $39,050. The project is scheduled for completion by the end of September 2004. As previously stated, this proposed network software migration is required since Microsoft will not provide updates for the Microsoft operating system the City currently uses. The e-mail server software upgrade will offer the City new features, such as better out -of -office notifications and the ability to screen out junk mail. Junk mail and spam continue to be pervasive and time-consuming annoyances for Staff. This filtering component will assist in alleviating the problem. RECOMMENDATION: Staff recommends that the City Council adopt the resolution for a services agreement with MicroMenders and authorize the City Manager to execute that agreement. ------------------------------------------------------------------------------------------------------------- COPIES TO: _ ITEM NO. ALI Vagenda statements/MM agendastmt J - RESOLUTION NO. -04 ì Oì-~O A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF DUBLIN ******** APPROVAL OF CONSULTANT AGREEMENT WITH MICROMENDERS INC. WHEREAS, the 2004-2005 Capital Improvement Program Budget includes funding for consultant services for Network Migration; and WHEREAS, the City requested proposals from qualified firms and received several valid responses; and WHEREAS, MicroMenders Inc submitted a proposal and a scope of work which complies with all the City requirements, is the least costly and offers a plan that Staff deems the most appropriate to meet the City's needs; and WHEREAS, MicroMenders Inc was determined to be qualified to do the work; and NOW, THEREFORE, BE IT RESOLVED that the City Council hereby adopts a resolution awarding a contract agreement to MicroMenders Inc for consultant and network migration services and authorizes the City Manager to execute that agreement. PASSED, APPROVED AND ADOPTED, this 7th day of September, 2004. AYES: NOES: ABSENT: ABSTAIN: Mayor ATTEST: City Clerk ATTACHMENT 1 I+eÞ("'\ L\ I ~ q}l \ O~ ,.( , ~I I 1-, ~ UÖðO M I C RO ME N D E R S ACTIVE DIRECTORY EXCHANGE PROJECT MICROMENDERS SOLUTION PROPOSAL Prepared For City of Dublin Steve Pappa, City of Dublin, 100 Civic Plaza, Dublin, CA 94568 April 5, 2004 ATTACHMENT 2 rl-, rl, Table of Contents - .;)0"' W D < 1 '" .. IIIIII:ROMENDERS Table of Contents ............................................................ ........... ..................... ...........2 Project Overview.............. ............................................................................ ...... ....... ,. 3 Business Requirements ........................... ........... ........................... ...... ......... .............3 MicroMenders Company Background & Qualifications ....~.........................................4 MicroMenders Project Methodology....... ......... .......... .... ...... ........ ......... ................ ......7 Scope of Work..... ........................... ................................. ...... ...... ........... .................... 9 Risk Assessment... ...... ................. .J.............. .......................... ......... ................ .......... 15 Client Requirements.............. .......... ............ ....... ............... ........ ......... ............ .... ...... 15 Staffing Proposal......... .... ........................... .......... ............ ...... ...... ..................... ........ 16 Signature & Authorization................. ......... ................. .......... .... ........ ....... ...... ...... ...... 19 MicroMenders Project Proposal & sown©2003 MicroMenders, Inc. Page 2 of 19 City of Dublin AD/Exchange Project , , , , MICItOMENDERS Project Overview 4~ç.D - . SUMMARY DETAILS Client: Contact: Location: City of Dublin Steve Pappa . 100 Civic Plaza, Dublin, CA 94568 Project: MM Contact: Phone: Fax: Active Directory & Exchange 2003 Gerry Treacy (415) 808-0667 (415) 808-0620 PROJECT DESCRIPTION City of Dublin are interested in upgrading their current Windows NT 4.0! Exchange 5.5 infrastructure to Windows Server 2003 Active Directory! Exchange 2003. City of Dublin and MicroMendershave met to discuss the scope of the project and City of Dublin has requested that MicroMenders provide a proposal for this project. In order to minimize cost and maximize the potential for knowledge transfer during the course of the project, MicroMenders and the City of Dublin IT staff will work together as one project team for the duration of the project. The City of Dublin team members will participate in the planning, testing and implementation phases of the project, working side-by-side with MicroMenders engineers with the benefit of extensive experience conducting similar projects. The goal of this approach is to offer the City of Dublin team the maximum exposure to the technologies being deployed, making the transition into support as smooth as possible. Business Requirements The timeframe for this project is at the beginning of the new fiscal year, which begins in July 2004. Motivating Factors & Goals The motivating factors and goals driving this project include: · Implement a network directory and m~ssaging infrastructure that will support the current and future growth of the company · City of Dublin wishes to upgrade to the latest version of NOS (Windows Server 2003), as support for Windows NT 4.0 is being phased out by Microsoft · Enhance network and data security · Improve collaboration capabilities by implementing Exchange Server 2003 MicroMenders Project Proposal & SOW © 2003 MicroMenders, Inc. Page 3 of 19 City of Dublin AD/Exchange Project r', rl, MICkOMENDIORS MicroMendersCompany Background & Qualifications s-~-w COMPANY CONTACT INFORMATION MicroMenders Inc. Attn: Gerry Treacy §o FirstStreet, Suite 701 San Francisco, Ca. 94105 Phone: (415) 808-0667 Fax: (415) 808-0620 Email: Gerry.Treacy@MicroMenders.com Web: www.micromenders~com ALTERNATE CONTACTS Michele Welker (415) 808-0624 voice Account Assistant ADDITIONAL OFFICES MicroMenders 525 Middlefield Road, Suite 11 0, Menlo Park, CA 94025 WORLD CLASS SOLUTIONS At MicroMenders, our goal is to provide our clients with World Class IT Solutions. To us, this means going above and beyond merely solving a technical problem, or prov'iding narrow-minded solutions that miss the big picture. We focus on solutions that meet business goals as well as technical requirements, and integrate with and add value to the environment and context into which they are placed. In striving toward our goals, we have developed a business philosophy based on 5 fundamental objectives: 1. Build and Maintain Unparalleled Technical Expertise 2. Build and Implement sound Process Methodologies and Business Practices 3. Understand our Clients Business Needs 4. Build Lasting Partnerships with our Clients 5. Deliver Solutions which are Successful, On Time, and On Budget In building on these objectives, we have developed a comprehensive set of IT Practices in a number of areas of specialization. Some of these areas of specialization include: · Enterprise Messaging Solutions · Security Assessments and Solutions · Enterprise Active Directory/Exchange Solutions · LANIW AN Architecture and Design · Enterprise Directory Solutions MicroMenders Project Proposal & sow © 2003 MicroMenders, Inc. Page 4 of 19 City of Dublin AD/Exchange Project rl.., rl.., MICltOMENDElt5 , I .. Disaster Recovery & Response Planning · IT Organizational Assessment & Review Co ðQ 90 MARKET EXPERIENCE MicroMenders has a successful, 18-year history of providing IT engineering support to clients in a wide variety of industry markets, including: · Legal · Government · Venture Capital · Investment Banking · Financial · Biopharmaceutical · Technology/High Tech As we pride ourselves on understanding our clients' business and providing relevant, robust solutions that meet business as well as technical needs, our long history and extensive industry experience have proven invaluable to us in building a team equipped to develop and implement world class IT Solutions. PARTNERSHIPS MicroMenders values it business partnerships with a number of key software and hardware vendors in the IT industry. Some of our critical strategic partnerships include: Microsoft Gold Partner - MicroMenders is a Microsoft Gold Partner for Advanced Infrastructure Microsoft Gold Partner - MicroMenders is a Microsoft Gold Partner for Security Solutions Citrix Gold Partner - MicroMenders has enjoyed a long-term partnership with Citrix, and maintains a staff of qualified Citrix engineers to support this relationship Cisco Premier Partner - MicroMenders strong alliance with Cisco ensures our clients receive the mostrobust network solutions available today. Novell Gold Partner - MicroMenders has been a Gold Partner with Novell for over 15 years. QUALIFIED, EXPERT STAFF At MicroMenders, our team of expert consultants is our product and service, all in one. As such, maintaining the highest standards of service, skill, and experience within that team is vital to our survival and success. We focus on hirin·g and maintaining expert, service-focused consultants that can represent our business philosophy and provide our clients with the solutions they need. We are constantly working to develop and enhance the skill sets and capabilities or our consultants, with a priority on market-relevant skills. Engineering Our engineers are full time employees, not contractors or temporary employees - ensuring our clients highly skilled, certified experienced engineers when you need them. We focus on keeping the skill levels of all of our engineers up to date and relevant to current and emerging technology. Some or our staff's technical qualifications include: MicroMenders Project Proposal & SOW © 2003 MicroMenders,lnc. Page 5 of 19 City of Dublin AD/Exchange Project rl-, rl-, MIC;IIOMENDERS Microsoft - We have a staff of over 40 full time·MCSE's 7 °0;)0 Citrix - MicroMenders team includes experts in all flavors of Citrixincluding: Citrix Metaframe 1.8,Gitrix Metaframe XP, Citrix NFuse, and Citrix Secure Gateway. Cisco - MicroMenders employs 3 Cisco CCIE's and 20 Cisco CCNA's. Novell - our staff certifications include Novell Master CNE's in all versions of Netware. Managing Personnel In addition to our qualified network engineering resources, we maintain a team of Managing Consultants that provide supervision "to our engineering teams, as well as project management and a central point of contact for our clients. Our Managing Consultants provide oversight to ensure that best business practices are being followed in all of our engagements. Our Managing Consultants differentiate MicroMenders service offerings from those of our competitors. They are the catalysts to change - overseeing the planning, testing and implementation of individual technologies. These professionals are equal parts: · Project Manager, acting much as Systems Analysts by keeping the whole system in mind, not just individual technologies; · Business Analyst, .efficiently helping the client discover their business requirements, asking questions that demonstrate the business proposition behind the IT investment; and · CIO, consulting with our clients on new technologies - keeping them up-to-date and competitive. · All of this is in addition to assuring that all projects are on time and within budget. REFERENCES MicroMenders can provide references relevant to this project or others upon request, including points of contact and telephone numbers, of similar services provided. Please contact your account manager for additional details ADDITIONAllNFORMA TION MicroMenders is a Minority / Women owned business. MicroMenders Project Proposal & sow © 2003 MicroMenders, Inc. Page 6 of 19 City of Dublin AD/Exchange Project ,1-, r'.., MICROMEIIDERS MicroMenders Project Methodology ~ ðb 30' PROJECT MODEL OVERVIEW MicroMenders has a successful track record of conducting a variety of types of Systems Engineering Projects,including: · Enterprise Messaging Solutions · Enterprise Directory Design and Implementation · LANIW AN Architecture Design and Implementation · Enterprise Security Solutions · Disaster Recovery and Response Preparedness Solutions In conducting these assessments, we focus closely on understanding the business processes and objectives of the organizations we are evaluating. We believe that implementing technical solutions within an organization without regard to the goals and priorities of that organization is a counter- productive approach. As such, we consider it vital that the implementation of any technical solution be placed within the context of the business it is intended to support. In order to support our philosophy of conducting our projects within the context of the business environment in question, we have adopted a Project Model that allows us to explore and understand the business objectives of an organization alongside the engineering of technical solutions. An overview of this model is provided in the section below, "Outline of Project Phases". ITERATIVE ApPROACH TO SYSTEMS INTEGRATION MicroMenders has adopted an iterative approach to project implementation and management. This means that we focus on achieving success in any given project through a cyclical process of understanding a business or technical need, developing a proposed· solution, reviewing the solution with the appropriate business owners for validity, incorporating feedback, moving the solution into the next stage of its development, and repeating the process. This iterative approach to projects serves to reduce risk of project failure, ensure that the expectations of all project participants and benefactors are in line with one another throughout the course of a project, and prevent any unexpected surprises along the way. As a result of this approach, we consider the involvement of our clients throughout the course of projects to be vital to the success of any of ourundertakings. OUTLINE OF PROJECT PHASES The outline below provides a general breakdown of our approach to Systems Engineering Projects. This outline strives to provide a high-level view of how we organize al1d execute project, but should not be construed as a detailed project model or plan. 1. Initiation 1.1. Project Kick~Off 1.2. Definition of Roles & Responsibilities 1.3. Identification of Key Milestones & Target Delivery Dates 1.4. Develop High Level Project Plan 1.5. Technical Discovery & Documentation MicroMenders Project Proposal & SOW © 2003 MicroMenders, Inc. Page 7 of 19 City of Dublin AD/Exchange Project rl, rl, .M I C ROM ¡ N D ¡ R S 1.6. Business Objectives Discovery & Documentation 2. Design & Planning 2.1. Develop Technical Design drafts 2.2. Review, validate & finalize Technical Design 2.3. Draft Detailed Implementation/Project Plan draft 2.4. Review, validate & finalize Implementation Plan 2.5. FinalÎze Success Criteria 2.6. Complete Risk Assessment 2.7. Compete Budget Update 2.8. Evaluate and Select additional vendors 2.9. Order Equipment & Services 2.10. Develop Collateral Materials 2.11. Publish Schedule and Impact Expectations to effected parties 3. Testing & Validation 3.1. Setup of Lab environment 3.2. Complete Lab Validation checklist 3.3. Documentation of Test Scenarios 3.4. Execution of Lab Scenarios 3.5. Documentation of Test Scenario results 3.6. Update Solution Design Documentation 3.7. Update Implementation Plan & Project Plan Documentation 4. Implementation 4.1. Build PiloUStaging environment 4.2. Beta Rollout/Testing 4.3. Administrative Training 4.4. User Training 4.5. Rollout 4.6. Post-Rollout Support 5. Documentation & Knowledge Transfer 5.1. Complete as-built Network Documentation 5.2. Complete recovery Cut-Sheets 5.3. Complete Administrative Notes 5.4. Deliver & Review documentation w/ appropriate client representatives 5.5. Conduct Knowledge Transfer w/ appropriate client representatives . q .·c1J30 MicroMenders Project Proposal & sow © 2003 MicroMenders, Inc. Page 8 of 19 City of Dublin AD/Exchange Project rl., rl., M I CliO MEN þ. EllS . i 6. Project Wrap.;Up 6.1. Verification· of Deliverables against Project Scope 6.2. Evaluation against Success Criteria 6.3. Identification of any outstanding items pending completion 6.4. Identification of additional needs or requests 6.5. Project Completion Signoff 10 0b"l.Û Scope of Work DeSCRIPTION OF SERVICES MicroMenders will complete a design session to incorporate Active Directory and Exchange Server. This will include an assessment for viability of proposed hardware resources, software versions, and system capacity. Designs will be reviewed and revised in conjunction with the City of Dublin IT staff based on conclusions drawn by the collaborative team. Open questions and/or issues will be investigated and resolved in the lab environment. MicroMenders will produce finalized design documentation for AD and Exchange, and develop an implementation plan for deploying the ADlExchange solution at City of Dublin. Once the design and implementation plans have been completed and validated, MicroMenders will complete the upgrade Of the Windows NT domain to Active directory, followed by the migration of Exchange 5.5 resources to a new Exchange 2003 server. At the conclusion of the implementation, MicroMenders will produce a complete set of as-built network documentation for AD & Exchange, to reflect the changes made to the network environment during the course of the project. DELlVERABLES The following deliverables will be provided to City of Dublin either during the course of or at the conclusion of the Project: · Active Directory Design · Exchange Design · AD Domain-prep checklist · Active Directory/Exchange Implementation Plan · Upgrade of Windows NT 4.0 Domain to Windows 2003 Active Directory, including: o Backup of the existing domain SAM on a temporary BDC o Build-out of new Domain Controller as NT4 PDC in existing domain o Upgrade of new PDC to Windows 2003 o Rebuild of existing NT4 BDC as a Windows 2003 domain controller · Migration of Exchange 5.5 organization to Exchange 2003, including: o Build-out of Exchange 2003 Server w/ OW A o Migration of Exchange user mailboxes from Exchange 5.5 Server to Exchange 2003 server MicroMenders Project Proposal & sow © 2003 MicroMenders, Inc. Page 9 of 19 City of Dublin AD/Exchange Project rl.., rl.., MI C It 0 M £ IID£ItS 1/ C5?ì d- De-commissioning of existing Exchange 5.5 server from Exchange organizaft6n o · As-built network documentation · Administrative cross-1raining of City of Dublin IT staff CRITICAL ASSUMPTIONS This Scope of Work proposed here is based on the following Critical Assumptions. If any of the following assumptions are revealed to be incorrect or inaccurate during the course of the project, the Scope of Work may be impacted, in which case a change order will be issued to account for the additional Scope requirements. · City of Dublin team will acquire & prep lab equipment for Testing & Validation phase of the project · City of Dublin team will be responsible for ordering and validating all new server hardware as per specs agreed to with MicroMenders · Total of approximately 160 NT accounts and Exchange Mailboxes · Exchange mailboxes are estimated at 100MS MicroMenders Project Proposal & SOW © 2003 MicroMenders,lnc. Page 10 of 19 City of Dublin AD/Exchange Project r'-' rl-, MICROMEIIÞERS ENVIRONMENT DETAILS 18 ao dO The following tables contain information about the City of Dublin's network environment that has been presented to MicroMenders by representatives of the City of Dublin, either in verbal or written form. This information represents an overview of our current understanding of the City of Dublin's network environment The Scope and Proposal for this project are based on the assumption that the information contained in the following tables is complete and accurate. Inaccuracies or changes in this information may result in a change of scope, depending on the· impact of the change. If the information contained in these tables is not correct, the Client should contact MicroMenders to provided updated information and request an Impact Assessment and Proposal Revision or Change Order, if applicable Network Environment ·Server Environment Desktop Environment MicroMenders Project Proposai & sow ~ 2003 MicroMenders, Inc. None 1 T1 Cisco Cisco NT4.Q Windows Server 2000 N/A 8 Exchange 5.5 SQL Server Windows 2000 (migrating to XP) Windows 95 (12 desktops) Windows XP Approx. 140 Unknown MS Office Page 11 of 19 City of Dublin AD/Exchange Project rl.., rl-, . . MICKOM~NPE DETAILED SCOPE OUTLINE J 5. t5D 20 This outline is intended to provide an overview of the Major Tasks, Objectives, and Deliverables specific to the scope of this particular project. This -is not intended to 'Serve as a project plan or exhaustive list of the tasks to be performed during the course of the project, but rather to define the operational goals and deliverables for each phase of the project. Please reference the Methodology section earlier in this document for general information on the structure and content of each of these project phases. - Phase I: Initiation MAJOR TASKS & OBJECTIVES · Project Kickoff · Identify Roles & Responsibilities · Review current documentation DELlVERABLES · Project contact sheet including Roles/Responsibilities table Phase II: Design & Planning MAJOR TASKS & OBJECTIVES · Design Session · Identify open issues & questions requiring lab testing/validation · Identify preparatory tasks that will need to be completed prior to migration DELlVERABLES · Active Directory Design docs · Exchange Design docs · AD/Exchange Implementation Plan · AD Domain Prep checklist Phase III: Testing & Validation MAJOR TASKS & OBJECTIVES · Define lab test scenarios · Run test scenarios · Identify required design adjustments and modifications DELlVERABLES · Lab test results sheets · Updated design docs · Updated Implementation Plan MicroMenders Project Proposal & SOW © 2003 MicroMenders, Inc. Page 12 of 19 City of Dublin ADÆxchange Project , . rl, rl., MICROM[IIIDE~S Phase IV: Imp.lementation MAJOR TASKS & OBJECTIVES · AD Deployment o NT 4.0 Domain Preparation for In-place upgrade o Build PDC for Upgrade o Promote PDC to AD Primary Domain Controller o Upgrade/Migrate BDCs o RewConfigure Network Services · Exchange Server 2003 Build-out o OWA Configuration & Validation Testing o Message routing testing & validation o User Mailbox Migration o User Migration Validation Testing o Post-Migration Support o Decommission Exchange 5.5 server infrastructure DELlVERABLES · Active Directory Infrastructure · Exchange 2003 Infrastructure Phase V: Documentation & Knowledge.Transfer MAJOR TASKS & OBJECTIVES · Create as-built network documentation DELlVERABLES · Final network documentation .. Final migration documentation Phase VI: Project Wrap-Up MAJOR T ASKS & OBJECTIVES · Project review meeting · Evaluation of project success DELlVERABLES · Project completion sign-off MicroMenders Project Proposal & SOW © 2003 MicroMenders, Inc. Page 13 of 19 City of Dublin AD/Exchange Project MICItOMEIIÞE PROJECTED PROJECT TIMELlNE /5 06 dO The table belowprovides a proposed schedule for this project by phase. This table is not intended as a final project plan or fixed schedule for the Project, but is rather intended to provide guidance and some initial structure to the Project as it is initiated. A more detailed Project Plan and timeline will be completed at the initiation of the project. Projected Project Start Date: TBD Project Phase Projected Duration Phase I: Initiation Phase II: Design &Planning Phase III: Testing & Validation Phase IV: Implementation Phase V: Documentation & Knowledge Transfer Phase VI: Project Wrap-Up 1 Day 2 Days. 3 Days 3 Weeks 2 Days 1 Day HARDWARE, SOFTWARE & OTHER REQUIREMENTS In addition to the Services Costs identified herein, projects often require the purchase of additional products and services in order to insure their success and timely implementation. This section is provided to identify any hardware, software, materials, or services that will need to be acquired either prior to, during, or following the implementation of this project. It is the responsibility of the client to budget for and obtain these services as required by the scope of this project in a timely manner. In many cases, MicroMenders can serve as a resource for the acquisition of these materials and services, either as a vendor or by providing referrals to other vendors. If MicroMenders can make any of the items identified here readily available, an additional quotation will be provided as Addendum 1 to this proposal. If no quotation is provided, please contact your account manager for additional information Within MicroMenders' current understanding, the following items will be required in order to complete this project: . HARDWARE CHECKLIST o Windows 2003 AD Domain Controller Server o Exchange 2003 Server SOFTWARE CHECKLIST o Windows 2003 Server licenses o (1) Exchange 2003 Server license o Adequate GALs (Glient Access Licenses) to support existing client workstations for Windows 2003 and Exchange 2003 o Adequate software licenses and media kits to support the build of the lab servers and workstations identified above MicroMenders Project Proposal & sow © 2DD3 MicroMenders, Inc. Page 14 of 19 City of Dublin AD/Exchange Project TIT rl-, MICROMENDERS OTHER EQUIPMENT, MATERIALS, OR SERVICES ON/A J Lf) Db ;)0 Risk Assessment This section is provided to advise the client of potential risks to the project, which could either delay targeted completion dates, compromise critical business requirements, modify the scope such that the project cost would increase, or otherwise impair or prevent the project's success in any way_ Risks factors are identified in the table below, and are categorized as Low, Medium, or High risks. A brief Impact Assessment is provided to provide a baseline evaluation of how the factor might come in to play. Risk Factors Client Staff Availability Medium Input and participation from·key staff members at City of Dublin are vital to the success of this project. MicroMenders expectation is that participation in the project on the part of individuals at City of Dublin responsible for the design and execution of this AD/Exchange solution will be significant. Limitations of the availability of key staff members at City of Dublin may slow down the progress of the project and/or extend the duration of the project. MicroMenders is relying on the City of Dublin IT staff to complete the AD Domain Prep in a timely fashion in order to insure the success of this project. By nature, IT staff schedules can be erratic and unpredictable, and support emergencies will often take precedence over implementation projects. Failure on the part of the City of Dublin IT team to complete this portion of the work in a timely manner could impede the forward progress of the project and delay completion. In certain cases, such delays can result in additional time requirements for the MicroMenders team, resulting in additional incurred cost on the part of the client. AD Domain Prep Medium Client Requirements STAFFING REQUIREMENTS This section is included to provide clients with an understanding of the expectations of internal staff to participate in the proposed project. Success and timely execution of projects often hinge on the abifity of the internal staff to work with the project team and participate in the execution of the project. MicroMenders Project Proposal & sow © 2003 MicroMenders, Inc. Page 15 of 19 City of Dublin AD/Exchange Project rl-, rl-, . . MICROMENDERS 11Ù(QdD We make a best effort to estimate these commitment levels in terms of time, however, these requirements can vary based on a number of potential factors. Steve Pappa IT Manager As needed (or as much time as Steve can spend) SCOPE ReSPONSIBILITIES City of Dublin agrees to assume responsibilities for the following elements of the project: · Participate in çlesign & planning sessions with the MicroMenders team · Provide technical information as to the enterprise environment requirements · Review & validate documentation produced by the l'VIicroMenders team · Sign off on scope deliverables as appropriate RESOURCE REQUIREMENTS In order for this Project to be successful, MicroMenders will need certain resources to be made available by the City of Dublin. Failure on the part of the to provide these resources in a timely fashion may result in unforeseen delays or problems during the course of the Project. These items include the following: . · Physical access to any network equipment, servers or desktop computers as required to complete the Project · Connectivity to the City of Dublin network for MicroMenders consultant laptops, or access to desktop computers on the City of Dublin network as required to complete the project · Any network or system user accounts necessary to effectively complete the Project, along with appropriate passwords and access privileges · Appropriate work space on site as required to complete the Project · City of Dublin will make available the appropriate staff members to answer questions and provide information to MicroMenders consultants as necessary to complete the Project Staffi n9 Proposal PROJECT TEAM MicroMenders will dedicate a team of personnel to oversee this account, including: Role Resource Assigned Account Manager Assistant Account Manager Dispatcher/Service Requests Managing Consultant Gerry Treacy Michele Welker Jack Flood Craig Carter MicroMenders Project Proposal & sow © 2003 MicroMenders, Inc. Page 16 of 19 City of Dublin AD/Exchange . Project rl.., rl.., MIl:ftOMENDEIIS Senior Network Engineer Network Engineer Professional Services Manager TBD N/A Stuart Bond ¡ß 9J20- In addition, MicroMenders has a staff of over 50 engineers (full time employees, not contractors) that can be called upon as needed for additional support. These staff members can be called upon to fill in during an emergency, can be escalated to. and will act as resources when needed. PROJECT RATES The following rate table reflects negotiated rates for City of Dublin and this project: RoJe Hourly Rate Managing Consultant Senior Design Engineer $200/hour $175/hour Overtime & Holiday Rates Time spent by MicroMenders Consultants outside of normal business hours (8:00 AM to 5:00 PM) will be billed at the appropriate overtime rate. Overtime rates are calculated as follows: Rate Category Definition Rate Factor Standard Overtime 8:00 AM to 5:00 PM Monday-Friday 5:00 PM to 8:00 AM Monday-Friday, & all day Saturday All day on Sundays & Holidays Standard Hourly Rate 1 .5 times Hourly Rate Holiday 2.0 times Hourly Rate *Note: MicroMenders can provide guaranteed 7x24 Emergency Response support for an additional charge. Please let your account manager know if this is of interest. MicroMenders Project Proposal & sow © 2003 MicroMenders, Inc. Page 17 of 19 City of Dublin AD/Exchange Project r'4 r., MICItOMENPEItS I q 6620 TIME & MATERIALS PROPOSAL MicroMenders is proposing this project on a Time & Materials basis. Time and pricing estimates listed here are intended as estimates only, and are intended to provide budgetary guidance to the Project. Actual hours required to complete the identified tasks are subject to variance due to unexpected circumstances, unforeseen needs, changes in requirements, etc. The table below provides a breakdown by phase of the estimated service costs for MicroMenders to successfully implement this project. Staff Resource by Phase Hours Unit Price Ext Price 1. Phase I: Initiation Managing Consultant 4 200 $ 800 Senior Network Engineer 4 175 $ 700 2. Phase II: Design & Planning Managing Consultant 8 200 $1,600 Senior Network Engineer 16 175 $2,800 3. ,Phase III: Testing & Validation Managing Consultant 4 200 $ 800 Senior Network Engineer 24 175 $4,200 4. Phase IV: Implementation Managing Consultant 16 200 $3,200 Senior Network Engineer 120 175 $21,000 5. Phase V: Documentation & Knowledge Transfer Managing Consultant 2 200 $400 Senior Network Engineer 16 175 $2,800 6. Phase VI: Project Wrap-Up Managing Consultant 2 200 $400 Senior Network Engineer 2 175 $ 350 Total Estimate Price wlo Tax: $39,050 MicroMenders Project Proposal & sow © 2003 MicroMenders, Inc. . Page 18 of 19 City of Dublin AD/Exchange Project rl, rl.., . MltROMENDERS , I Signature & Authorization dO (J'Ò ~ . City of Dublin ("CLIENT") agrees to engage MicroMenders to undertake this Active Directory/ Exchange Project as detailed in this Proposal & Scope of Work document, according to the terms and conditions defined herein, and hereby authorizes MicroMenders to begin work on this project as per agreed upon terms. The undersigned parties agree to the terms and conditions defined in this proposal as representatives of their organizations. By: City of Dublin: MicroMenders: SIGNATURE SIGNATURE PRINT NAME PRINT NAME TITLE TITLE DATE DATE MicroMenders Project Proposal & SOW © 2003 MicroMenders, Inc. Page 19 of 19 City of Dublin AD/Exchange Project ·