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HomeMy WebLinkAbout7.1(Attch #1 AmadrVally) AVI AMADOR VALLEY INDUSTRIES PO BOX 1048 PLEASANTON, CA 94566 September 15, 2004 Jason Behrmann, Senior Administrative Analyst City of Dublin 100 Civic Plaza Dublin, CA 94568 Dear Mr. Behrmann: Amador Valley Industries (AVI) is pleased to submit the following proposal for solid waste, recycling and organic services. Amador Valley Industries is a newly formed California Limited Liability Corporation (LLC) combining the :Emancial resources and operations expertise of Pleasanton Garbage Service and Amador Valley Industries. As such, AVI brings the combined operations experience of several Bay Area companies - with an average operating history at each company of more than 50 years - operating in five jurisdictions (Alameda, Pleasanton, Sunny.vale, San Leandro and Santa Clara). We are confIdent in our ability to provide a smooth transition that will result in an absolute minimum of disruption to Dublin residents and businesses. Our transition planning also ensures that current Unionized employees of the existing Franchisee will be given priority consideration for 'all new positions created by a new contract. We are committed to payment of...prevailing wages. In addition to a dependable continuation of the essential services required by the RFP, we are offering innovative new diversion opportunities as part of our proposal. These include a comprehensive approach to food scrap recycling, truly exceptional public outreach and education, and state-of-the-art collection service for the full range of material that can be diverted from disposal. We are also very pleased to submit a number of additional ideas for your consideration in the "Alternatives" (Section 4.5) discussion. These include: 1. The creation of a natural gas fueling station in the Dublin/Pleasanton area. 2. A collection approach that will save approximately $lM in capital cost and reduce truck trafñc and air emissions by approximately 1/3 for the life of the contract, and; 3. An approach to contractor payment that directly rewards increased diversion levels up to and including Alameda County's ultimate goal of 75% reduction in landf:tlled material from the 1990 baseline. We are also proposing an idea for making source reduction an integral part of the way in which success is measured under the contract. We appreciate the opportunity to provide these alternatives for your consideration and look forward to discussing them with you. We are also very happy to let you know that we have developed an exclusive partnership with the Go Green Initiative, developed by Jill Buck, to augment and support the outreach and education services we are proposing to provide. Jill has agreed to partner with AVI to bring the Go Green Initiative to all Dublin schools and act as the liaison for our school recycling education program. This terrif:tc program has developed a track record of national success. From its roots here in the Livermore Valley, it has grown to include schools in Georgia, Massachusetts, New York and Texas among its adherents. The program enjoys success by inspiring students and then providing clear standards, including: 1. Students possess and practice grade-appropriate knowledge and skills in environmental protection concepts. 2. Environmental impact becomes a routine consider(ltion for all activities. 3. Programs and incentives are established to reward businesses, non-prof:tt organizations, and individual citizens for environmentally responsible behavior. Finally, we have made every effort to be responsive to the direction set forward by the Dublin City Council in this proposal. While we acknowledge that the increased level of service required will likely increase costs, the innovation, creativity and commitment to a higher standard we offer will provide real value for the money. We look forward to bringing this innovative and successful program to Dublin! * * * The organization submitting this proposal is Amador Valley Industries, a California LLC. The name of the entity that would sign a contract is Amador Valley Industries. The key contact person for this proposal is Robert Molinaro, P.O. Box 1048, Pleasanton, CA 94566. The phone number where he can be reached is 925-846-4062. The fax number is 925-846-8058. All requirements in the Collection Service Agreement and Disposal Service Agreement as described in the RFP document, its enclosures, and all addenda have been thoroughly reviewed. Please note that the proposed rates, compensation, and pricing will be valid for a period not to exceed one hundred eighty (180) days. We understand that should AVI be selected to perform the Dublin Collection Services, reimbursement for the remaining balance of the proposal fee will be due to the City of Dublin within thirty (30) days of Agreement award. Thank you for the opportunity to submit this proposal. We feel strongly that the comprehensive approach we are offering provides the essential services and diversion activities needed to place the City of Dublin in a leadership position among California communities. We look forward to a productive working relationship with the City for years to come. Sincerely, W9JJJL/~' Robert Molinaro President PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 1 EXECUTIVE SUMMARY AMADOR VALLEY INDUSTRIES (AVI) is pleased to present this proposal for refuse, recycling, and compostable material services to the City of Dublin (City . Our proposal includes fully automated collection of refuse, recycling and compostable materials for residential customers. We are proposing an innovative program for compostable material collection, encouraging residents to recycle food scraps and food-soiled paper-along with yard waste. A VI is a locally owned firm that offers the combined operations experience of five companies, each with an average operating history of more than 50 years. Here, owner Robert Molinaro poses with a vintage colledion truck. Local Presence Amador Valley Industries combines the financial resources and operational expertise of two prominent Northern California waste collection companies-Mission Trail Waste Systems and Pleasanton Garbage Service-and the owners of Amador Valley who represent both companies. In this way, AVI offers the combined operations experience of several Bay Area companies, each with an average operating history of more than 50 years. AVI is a locally owned nrm committed to serving the City of Dublin, and only the City of Dublin, for the life of the franchise. We are independently f:tnanced and have extensive local corporate management. We are committed to providing exemplary service to the City of Dublin. AVI will establish a local office to conduct administrative, operations, f:tnancial, accounting, customer service, and public relations activities in support of our program for the City. Using proven software, telephone, accounting, and support infrastructure, we can assure efftcient and effective response to any customer or City need. Initial Transition Plan and Schedule AVI is committed to providing Dublin residents with an effortless transition. We are proposing no day changes for residential customers. Our top priority isa seamless transition conducted by an experienced transition team. We will begin our process of ordering equipment as soon as the contract is awarded, followed by hiring professional staff and developing the most comprehensive public education materials. Please see the section, entitled, "Technical Proposal, Transition Plan," for our detailed outline and timeline. We would also like to emphasize our commitment to our workforce and to ensuring continuity of service and minimal disruption to the men and women currently on the job providing service in Dublin. Our transition planning ensures that current Unionized employees of the existing Franchil;¡ey will be given priority consideration AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 2 for all new positions created by contract contemplated in your RFP. We are committed to payment of prevailing wages. Program Design The system we are proposing to use for collection has a number of critical advantages. The operating cab has a minimal turning radius and quiet operation as well as low emissions from its compressed natural gas engine. It utilizes a fully automated arm with a reach .of nine feet, and carries a sealed body with 33 cubic yards capacity and a legal payload of nine tons. A unique feature of our system is that it allows transfer of material from one vehicle to another without any risk of releases to the environment along with levels of eff:tciency that cannot be obtained through other collection systems. For example, organic waste can be collected on the route and then transferred at our transfer station in Pleasanton for transport to a compo sting facility without being tipped. This approach is both cleaner and more cost-effective than other alternatives. Public Education and Outreach AVI has an experienced, talented, and recognized expert in public education to develop outreach programs. Supported by other staff members and generous funding, our Public Education/Recycling Manager will develop and promote an outreach program designed to increase participation in recycling. We have also developed an exclusive partnership with the Go Green Initiative, developed by Jill Buck, to augment and support the outreach and education services we are proposing to provide to the City. Jill has agreed to partner with AVI to bring the Go Green Initiative to all Dublin schools and act as the liaison for an ongoing school recycling education program. This terrif:tc program has developed a track record of national success, from its roots here in the Livermore Valley has grown to include schools in Georgia, Massachusetts, New York and Texas among its adherents. Clean Air! AVI will provide all new, clean air collection vehicles for refuse, recycling, and compostable materials collection. The City will benef:tt from our environmentally sound fleet, always receiving safe, clean, and eff:tcient collection on City streets. While AVI strongly supports the use of natural gas-fueled vehicles, the closest fueling station available to any proposer is the UPS facility in the City of San Ramon. As an integral part of our approach to providing environmentally superior service, we are proposing an alternative that would allow us to site a Compressed Natural Gas (CNG fueling station at our facility in Pleasant on for use by the City of Dublin collection fleet. Innovation and Creativity In our discussion under the "Alternatives" section of the proposal, we are also offering two innovative approaches to increasing diversion, up to and including Alameda County's ultimate goal of 750/0 reduction. A brief description of these options follows: AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAG E 3 Alternative One: We are pleased to be able to present an alternative collection approach that will save approximately $lM in capital cost and reduce truck traffic and air emissions by approximately 1/3 for the life of the contract. This approach integrates collection and processing to allow Dublin residents to place bagged household trash into a single wheeled cart along with recyclable material. We believe the majority of discarded material is in fact recoverable, and that the best way to provide service is to provide two, rather than three, carts for collection. This simplif:ted option reduces the number of carts, trucks, and service stops at each home each week, while likely increasing diversion by making participation even easier for Dublin residents. Under this program, the "brown bags" containing non-recyclable kitchen and bathroom waste can be removed easily from the stream of recyclable material at the beginning of the MRF sort line. This will leave the remaining paper, containers and other recyclable materials to be sorted into commodity types. Because AVI already has a fully permitted MRF/transfer facility capable of this "negative sort" process, there would be no additional capital cost to provide this type of service. There are considerable savings from this approach~ Each home only needs to be provided with two (instead of three) wheeled carts, while collection service can be provided with only two trucks instead of three. This reduces ,both the cost of service and, at the same time, reduces environmental impact. Alternative Two: This alternative presents an approach to contractor payment that directly rewards increased diversion levels up to and including Alameda County's ultimate goal of 75% reduction in landf:tlled material from the 1990 baseline. We are proposing a specinc process to create incentives and disincentives for the Contractor to achieve increased diversion levels. Each percentage point of diversion above 50% should reward the Contractor by sharing some portion of the landfill cost savings that accrue tothe City from this diversion. At the same time, each percentage point of diversion below 50% should penalize the Contractor by imposing some portion of the addWonallandfill cost that accrues to the City from this failure to provide diversion. Please see the Alternatives Section of this Proposal for a more detailed discussion of this approach. Conclusion Amador Valley Industries brings together a uniquely qualif:ted leadership team, ready to "roll up its sleeves" and implement an environmentally responsible and innovative refuse, recycling, and organic material collection program. We are totally committed to providing quality service to the City of Dublin, and we thank you for your consideration of our proposal. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 4 This page has been intentionally left blank. AVI AMADOR VALLEY INDUSTRIES SECTION 7 PROPOSAL FORMS SECTION 7 PROPOSAL FORMS Forms A to N on the following pages are the required forms that must be completed as part of the Proposal. Forms or questions that are not applicable should be included and marked "Not Applicable." The purpose of the forms contained herein is not intended in any way to limit the type, quality or quantity of data and information supplied by the Proposer. Forms not completed in full may result in disqualification. Forms 0 and P "Performance Bonds" do not need to be completed at this time. Form Q "Secretary's Certification" is an informational form included as an example. Proposers are reminded that the CITY strongly seeks to minimize impacts to the current customer service rates while retaining or improving upon the current level of service. """. Page 7 - 1 Section 7 THIS PAGE INTENTIONAllY LEFT BLANK FORMS FORM A PROCESS INTEGRITY RULES The City of Dublin's pledge is for the procurement process for Collection Services and Disposal Services to be open, objective, carefully monitored, and understandable to all. The following rules will be adhered to and enforced. UNTIL. THE CITY COUNCIL EXECUTES THE COLLECTION SERVICE AND DISPOSAL SERVICE CONTRACTS, ALL CONTACT BETWEEN PROPOSERS AND THE CITY RELATED TO THE RFP SHALL BE THROUGH JASON BEHRMANN. ALL INTERACTION SHALL BE IN WRITING, EITHER BY MAIL OR BY E-MAIL. THE ADDRESS AND FAX NUMBER ARE: Jason Behrmann, Senior Administrative Analyst City of Dublin 100 Civic Plaza Dublin CA 94568 Phone (925) 833-6650 Fax (925) 833-6651 Jason .behrmann@cLdublin.ca.us Anv attempt to contact or interact with anv elected or appointed official of the City for the purpose of inftuencinQ the selection process will be Qrounds for disQualification from the selection process. All communications between the City and a participant, along with the related responses, will be transmitted simultaneously to all participants. Any participant who fails to recognize or utilize this process of communication will be notified of its violation and may be subject to disqualification from the selection process at the sole discretion of the City. All participants must acknowledge and sign this statement as part of the RFP process. All participants must provide a signed ORIGINAL of this statement by the close of the MANDATORY pre-proposal meeting. Participants that do not provide this signed statement will be disqualified from this procurement process. On behalf of my company/agency, I understand and accept the rules established in this statement. Company/Agency Name -!1;t;ø ¡)& ff¿ r¡ --rñ R ~W . Company/Agency: ~_~~J~~ Title: /l)A- Representative Óbilll (YllJ!1 'n A"D Signature Date: ill/¡;/o f I .,<,-,.,'!~> ";'.1/· II;~<:>"';<;\ ~,:~~j; .""',:/t';:\\',>~:' Page 7-3 FORMS FORM B PROPOSER'S STATEMENT OF ORGANIZATION \ 1. Full Name of Proposer: Amador Valley Industries. LLC Principal Business Address: PO Box 1048 Pleasanton. CA 94566 2. Principal Contact Person(s): Robert Molinaro 3. Legal Form of Proposer (Corporation, Partnership, Joint Venture, Other): A California Limited Liability Company Articles of Organization Filed 08/23/04 4. Provide names of partners or officers as appropriate and indicate if the individual has the authority to sign in name of proposer. Provide proof of the ability of the individuals so named to legally bind the proposer. Name Robert Molinaro Address PO Box 1048. Pleasanton. CA 94566 TItle President If incorporated. in what state incorporated: Date Incorporated: Month Day Year If a Joint Venture or Partnership, date of Agreement: 5. List all firms participating in this project (including designers, prime contractors, subcontractors, operators, major equipment suppliers, etc.): Name Address 1. Pleasanton Garbage Service. Inc. PO Box 399. Pleasanton. CA 94566 2. City Automatic RecvclinQ. Inc. PO Box 399. Pleasanton. CA 94566 3. Pleasanton Truck & Equip Repair. Inc. PO Box 399. Pleasanton. CA 94566 4. Walt Lupeika - CPA 5510 Sunol Blvd..Suite 4. Pleasanton. CA 94566 5. David Cohen - Atttornev 525 University Ave.. Suite 410. Palo Alto. CA 94301 6. Solano Partners. Inc. 1005 A Street. Suite 313. San Rafael. CA 94901 7. Gigantic Idea Studio 580 Second St. Suite 230. Oakland. CA 94607 8. Tanner Insurance Companies 4670 Willow Rd.. Suite 250. Pleasanton. CA 94588 Page 7-5 Section 7 9. See Form L for oraanic waste processina facility 10. See Form F.G.H for vehicle information 11. See Form I for cart manufacturer J 6. Outline specific areas of responsibility for each firm listed in Question 5. 1 . Expertise 2. Recycling 3. Repairs 4. Financial Reportina. Accountina. Taxes. etc. 5. Attorney 6. Proposal Consultant 7. Proposal Publisher/Public Education Consultant 8. Insurance Broker ~. Organic Waste 10. Vehicle Supplier 11. Cart Supplier 7. Identify the provisions of any agreement between parties set forth in question 6 which assigns legal or financial liabilities or responsibilities: None 8. If responding firm(s) are a partially or fully-owned subsidiary of another firm, or share common ownership with another firm, please identify the firms and relationships. Not Applicable FROM David Coken FRX NO. 650 327 7277 Sep, 08 2004 02:20PM Pi September 8~ 2004 To whom it may concern: The undersignfXi hereby attests as follows: I. He is the sole organizer of Amador V alley Industries~ LLC, a California limited liabiHty company (the "'Company"). 2. Robert J. Molinaro is authorized to execute and deliv~ to the City of Dublin any and all documents in response to the City~s RFP. Executed this 8th day of September, 2004. ~~~ David Cohen, Esq. FORMS FORM C STAFFING Attach an organization chart (s) for the applicable service. If the Proposer is submitting proposals on multiple services, a single organization chart can be provided which incorporates each service. The organization chart must show staffing by position, number of staff per position and organizational relationship of positions. Also attach narrative description of duties and responsibilities of each staff position and qualifications required for each position. If any staff person(s) is to be used in more than one service, this should be indicated. For professional or management level staff that will be responsible for providing services, provide a detailed resume indicating the individual(s) areas of expertise and experience. Resumes must be provided in the following format, however additional information may be provided at the option of the proposer. A. Name & Title B. Project Assignment C. Name of Proposer with which Associated D. Years Experience with: This Proposer: With Other Similar Proposers: E. Education: Degree(s) Year/Specialization F. Other Relevant Experience and Qualifications G. Professional References: (A minimum of 3 may be requested by City during proposal evaluation. ) Page 7-7 (/) 0) ï:::: ~ (¡) co ~..c -c'-' c: - - rn >.c: 0) 0 m:¡::¡ > ~ '- ,= o CO -ge> EO « '- 0) C) rn c: 2 co co:2 c: - 'õ ~ :2 ê ..c Q) 00 mL:: 0) c: ð '- Q) C) co c: co co 0:2: co 0) c: u .- ~ (90 '- o =ª .~ Q) ~ 0..Q) Q) 0.. 0::: ~ c:c/) ..c Q) 0..... -. 6 0::: (/) "~ ro ..... c: Q) (/) æ 0.. Q) 0::: ~ "~ Q) C/) '- Q) E o ..... (/) ~ o .-- N -- o m I- ...-- -- ~ 0) "~ Q) o o~ m co 1-'-' L:: Q) c: "ëõ ..... s::: o '-' "~ r::: co ..c u Q) ::E FORMS FORM D COLLECTION SERVICE COMPENSATION PROPOSAL FORMS Prior to preparing the Collection Service Compensation Proposal Forms, Proposers should review Article 5 of the Collection Service Agreement of the RFP to familiarize themselves with the compensation adjustment methodology of the Collection Service Agreement. Proposed Compensation. The Proposers compensation shall consist of four (4) elements; a Collection Compensation Element, a Disposal Compensation Element, a Container Compensation Element and a Fee Compensation Element. Proposers should base their compensation calculations on the customer and service data provided by the CITY in this RFP. Collection Compensation Element. Proposers should provide a proposed Collection Compensation Element for the first (1st) Agreement Year on line 1 of Forms 0-1 through 0-5. Disposal Compensation Element. Proposers should provide a proposed Tonnage amount representing the total tonnage the proposer anticipates Disposing at the Disposal Facility for the first (1st) Agreement Year on line 2 of Forms 0-1 through 0-5. Proposers should not provide a Disposal Compensation Element on line 4 on Forms 0-1 through 0-5. Instead, the CITY will multiply the tonnage amount by the tipping fee of the selected Disposal Contractor to determine the proposed Disposal Compensation Element for the first (1st) Agreement Year. Contaìner Compensation Element. Proposers should provide a proposed Container Compensation Element for the first (1st) Agreement Year on line 5 of Forms 0-1 through 0-5. Fee Compensation Element. Proposers should !l2! provide a Fee Compensation Element amount on line 6 of Forms 0-1 through 0-5. Once the CITY has calculated the DispOsal Compensation Element, the Fee Compensation Element will be calculated in accordance with Article 5 of the Collection Service Agreement. Aqreement Service Level and Options. Proposers shall provide proposed compensation for the base level of service and for four (4) optional reductions to that service level. Aqreement Service Level - Form 0-1 The Agreement service level includes Collection Services as set forth in the Collection Service Agreement in Section 5 of this RFP. Specifically this service level includes: · the provision of Large Item Collection Services to SFO Service Units three (3) times per Agreement Year at up to seven (7) cubic yards per collection event; · the provision of SFD Organic Waste Collection Service; · the inclusion of E-Waste in Large Item Collection Service; and · the use of alternative fuel or "clean air vehicles". Option 1 - SFD Orqanic Waste Collection Service - Form 0-2. Option 1 is the removal of the SFD Organic Waste Collection Service program and the implementation of an SFO Green Waste Collection Service program. Page 7-9 Section 7 Option 2 - Larqe Item Collection Service - Form 0-3. Option 2 is the reduction of the Large Item Collection Service level to SFD Service Units from seven (7) cubic yards per collection event to five (5) cubic yards per collection event. Option 3 - E-Waste - Form 04. Option 3 is the el.imination of E-waste from the Large Item Collection Service programs. Under this option the HHW Drop-off event will become ari E- waste and HHW Drop-off Event. Option 4 - Alternative Fuel Vehicles -Form 0-5. Option 4 is the removal of the requirement for the use of alternative fuel vehicles from the Agreement. Instead, the CONTRACTOR would be allowed to use vehicles meeting all current and future state and federal air quality regulations. Multiple Service Discount. Proposers proposing to offer both Collection Services and Disposal s'ervices shall complete line 1 of Form 0-6 to indicate the discount, if any, that will be applied to the Collection Compensation Elements (line 1) proposed on Forms 0-1 through 0-5 in the event both Services are awarded to the proposer. The Undersigned hereby certifies as follows: That Robert Molinaro have personally and carefully examined the specifications and instructions for the work to be done as set forth in this RFP. That Robert Molinaro have made examination of the services as applicable to the Proposal, and fully understand the character of the work to be done. That, having made the necessary examination, the undersigned hereby proposes to furnish all materials, vehicles, plant, equipment and facilities, and to perform all labor and services which may be required to do said work with the time fixed and upon the terms and conditions provided in the Collection Service Agreement, at the compensation levels set forth and calculated on the Collection Service Compensation Proposal Form above and that such compensation levels shall be valid for a period of one hundred eighty (180) days from the submission date of the Proposal. PROPOSER Amador Vallev Industries. LLC Æ;:t7~::~~ Secretary ~w-f 0· !rfJÁ' dU1 /1 ~ Proposer Name . A California Limited Liabilitv Companv Articles of Orqanization Filed 08-23-04 Date September 15, 2004 City of Dublin Attachment 7 tò Addendum 1 Collection and Disposal Services Attachment 7 Question 16 Collection SeNice Cost Proposal Form D-1 has been amended to read as follows. CITY of Dublin Collection Service Compensation Proposal Form D-1 Agreement Service Level Agreement Year 1 1. Collection Compensation Element $ 5,681,747 2. Tonnage for Calculating Disposal Compensation Element 31,107 Tons 7. Total (To be completed by City) 3. Disposal Tipping Fee (To be completed by CITY) 4. Disposal Compensation Element (To be completed by CITY) 5. Container Compensation Element 6. Fee Compensation Element (To be completed by CITY) Proposers should provide the required information on lines 1 2 and 5 of Form 0-1. Aqreement Service Level. The Agreement seNice level includes Collectio n Services as set forth in the Collection Services Agreement in Section five (5) of this RFP. Specifically this service level includes: · the provision of Large Item Collection Services to SFD Service Units up to three (3) times per Agreement Year, at up to seven (7) cubic yards per collection event; · the provision of SFD Organic Waste Collection Service; · the inclusion of EøWaste in Large Item Collection ServÎce; and · the use of alternative fuel or "clean air vehicles". City of Dublin Attachment 7 to Addendum 1 Collection and Disposal Services Disposal Facilitv This Cost proposal is based on the use of the Vasco Road Landfill . disposal (or transfer) facility. In the event the City selects a different disposal (or transfer) facility the Collection Compensation Element Contained on Collection Service Compensation Forms 0-1 through 0-5 will change by the following percentage. Altamont Landfill: Increase 3.88 % Decrease % Vasco Road Landfill Increase % Decrease % Davis Street Transfer Station Increase 7.76 % Decrease % Other (fill in-) Facility Increase % Decrease % þ Section 7 CITY of Dublin Collection Service Compensation Proposal Form D-2 Option 1 Service Level Agreement Year 1 1. Collection Compensation Element 2. Tonnage for Calculating Disposal Compensation Element 3. Disposal Tipping Fee (To be completed by CITY) 4. Disposal Compensation Element (To be completed by CITY) 5. Container Compensation Element 6. Fee Compensation Element (To be completed by CITY) 7. Total (To be completed by City) $ 5,622,619 31,107 Tons Option 1 - SFD Oraanic Waste Collection Service - Form 0-2. Option 1 is the removal of the SFO Organic Waste Collection Service prog ram and the implementation of a SFD Green Waste Collection Service program. Proposers should provide the required information on lines 1, 2 and 5 of Form 0-2 under the Option 1 service level. Page 7-2 City of Dublin FORMS CITY of Dublin Collection Service Compensation Proposal Form D-3 Option 2 Service Level Agreement Year 1 1. Collection Compensation Element 2. Tonnage for Calculating Disposal Compensation Element 3. Disposal Tipping Fee (To be completed by CITY) 4. Disposal Compensation Element (To be completed by CITY) 5. Container Compensation Element 6. Fee Compensation Element (To be completed by CITY) 7. Total (To be completed by City) $ 5,681,747 31,070 Tons Option 2 - Larqe Item Collection Service - Form 0-3. Option 2 is the reduction of the Large Item Collection Service level to SFD Service Units from seven (7) cubic yards per collection event to five (5) cubic yards per collection event. Proposers should provide the required information on lines 1, 2 and 5 of Form 0-3 based on the Option 2 service level. Page 7-3 Section 7 CITY of Dublin Collection Service Compensation Proposal Form D..4 Option 3 Service Level Agreement Year 1 1. Collection Compensation Element 2. Tonnage for Calculating Disposal Compensation Element 3. Disposal Tipping Fee (To be completed by CITY) 4. Disposal Compensation Element (To be completed by CITY) 5. Container Compensation Element 6. Fee Compensation Element (To be completed by CITY) 7. Total (To be completed by City) $ 5,615,080 31,107 Tons Option 3 - E-Waste - From 0-4. Option 3 is the elimination of E-waste from the Large Item Collection Service programs. Under this option, the HHW Drop-off event will become an E- waste and HHW Drop-off Event. Proposers should provide the required information on lines 1, 2 and 5 of Form DA based on the Option 3 service level. Page 7-4 City of Dublin FORMS CITY of Dublin Collection Service Compensation Proposal Form D~5 Option 4 Service Level Agreement Year 1 1. Collection Compensation Element 2. Tonnage for Calculating Disposal Compensation Element 3. Disposal Tipping Fee (To be completed by CITY) 4. Disposal Compensation Element (To be completed by CITY) 5. Container Compensation Element 6. Fee Compensation Element (To be completed by CITY) 7. Total (To be completed by City) $ 5,281,355 31,107 Tons Option 4 - Alternative Fuel Vehicles - From 0-5. Option 3 is the removal of the requirement for the use of alternative fuel vehicles from the Agreement. Instead, the CONTRACTOR would be allowed to use vehicles meeting all current and future state and federal air quality regulations. Proposers should provide the required information on lines 1, 2 and 5 of Form 0-5 based on the Option 4 service level. ~ .<..,,-.::ÐSiÞ-. /(.y.r'" ~ ....f:{t\ 111~~I~\\W\ IIQ~ ~:~~J ~,f&-.~ ., /f,<1\.,/ Page 7-5 Section 7 NOT APPLICABLE CITY of Dublin Collection Service Compensation Proposal Form D-6 Multi-Service Discount Agreement Year 1 1. Collection Compensation Element % Multi-Service Discount - Form D-6. Proposers proposing to offer both Collection Services and Disposal Services shall complete line 1 of Form 0-6 to indicate the discount, if any, that will be applied to the Collection Compensation Elements proposed on Forms D-1 through D- S in the event both Services are awarded to the proposer. .,., FORMS FORM D-7 EMERGENCY SERVICE RATES - EMPLOYEES The following cost proposal form is to be utilized by the Proposer to provide the CITY with the hourly seNice rates to be charged for the provision of emergency seNices as set forth in the Collection SeNice Agreement. FORM D-7 EMERGENCY SERVICE RATES - EMPLOYEES Page 1 of 1 Pages Labor Position Hourly Rate Operations Manager $ 130.00 Route Supervisor $ 130.00 Driver $ 85.00 Recycling Coordinator $ 85.00 Clerical $ 35.00 Page 7-7 Section 7 FORM D·8 EMERGENCY SERVICE RATES· EQUIPMENT The following cost proposal form is to be utilized by the Proposer to provide the CITY with the hourly service rates to be charged for the provision of emergency services as set forth in the Collection Service Agree ment. FORM D-8 EMERGENCY SERVICE RATES' EQUIPMENT Page of Pages Labor Position or Equipment Type Make & Model Hourly Rate CNG Vehicles Roll Off $ 56.00 Rear Loader $ 76.00 Standard Fuel Vehicles Roff Off $ 53.00 Rear Loader $ 73.00 Page 7-8 City of Dublìn FORMS FORM E DISPOSAL SERVICE RATE PROPOSAL FORMS NOT APPLICABLE Prior to preparing the Disposal Service Rate Proposal Forms, Proposers should review Article 5 of the Disposal Service Agreement of the RFP. Proposers should note that except as set forth in the Disposal Service Agreement, Disposal Rates as proposed will not be adjusted over the term of the Agreement. The Undersigned hereby certifies as follows: That have personally and carefully examined the specifications and instructions for the work to be done as set forth in this RFP. That have made examination of the services as applicable to the Proposal, and fully understand the character of the work to be done. That, having made the necessary examination, the undersigned hereby proposes to furnish all materials, vehicles, plant, equipment and facilities, and to perform all labor and services which may be required to do said work with the time fixed and upon the terms and conditions provided in the Disposal Service Agreement, at the' rates set forth and calculated on the Disposal Service Rate Proposal Forms and that such rates shall be valid for a period of one hundred eighty (180) days from the submission date of the Proposal. PROPOSER President/Partner/Owner/Other Secretary Proposer Name Individual: A Partnership: Joint Venture Corporation (State of Incorporation) Date Page 7-19 Section 7 FORM E..1 DISPOSAL SERVICE RATES TEN (10) YEAR TERM NOT APPLICABLE Agreement Transfer Transport Disposal Transfer Transport Disposal Total per Year Element Element Element Government Government Government Ton Beginning ($/ton) ($/ton) ($/ton) Fee Fee Fee Disposal Element Element Element Rate ($/ton) ($/ton) ($/ton) July 1, 2005 July 1, 2006 July 1, 2007 July 1, 2008 July 1, 2009 July 1, 2010 July 1, 2011 July 1, 2012 July 1, 2013 July 1, 2014 Proposers should complete the appropriate columns for each year based on the type of program, including Disposal, or Transfer and Disposal, that they are proposing. FORMS FORM E..2 GOVERNMENT FEE COMPONENTS OF DISPOSAL SERVICE RATES NOT APPLICABLE Transfer Transport Disposal Total Government Government Government Government Fee Fee Fee Fee Component Component Component Component $fT on $fT on $fT on $fT on (a) California Integrated $ $ $ $ Waste Management Board (AB1220) Fee (b) Alameda County $ $- $- $ Local Enforcement Agency Landfill/Transfer Station Fee(s) (c) Alameda County $ $- $ $ Business License Fee (d) Alameda County $ $ $ $ "Measure D" Fee (e) Alameda County $ $ $ $ Waste Management Authority Facilities Fee (f) Alameda County $ $ $ $ Waste Management Authority Household Hazardous Waste Fee (g) County Planning $ $ $ $ Department Fee (h) County Open Space $ $ $ $ Fee (i) Other Fees $ $ $ $ Total Government Fee Elements July 1, 2005 $ $ $ $ Page 7-21 Section 7 FORM E..3 MULTI..SERVICE DISCOUNT DISPOSAL SERVICE RATES TEN (10) YEAR TERM NOT APPLICABLE Agreement Transfer Transport Disposal Total per Year Element Element Element Ton Beginning ($/ton) ($/ton) ($/ton) Disposal Rate July 1, % % % 2005 July 1, % % % 2006 July 1, % % % 2007 July 1, % % % 2008 July 1, % % % 2009 July 1, % % % 2010 July 1, % % % 2011 July 1, % % % 2012 July 1, % % % 2013 July 1, % % % 2014 Multi~Service Discount - Form E-3. Proposers proposing to offer both Collection Services and DisposalServices shall complete the appropriate columns of Form E-3 to indicate the discount percentage, if any, that will be applied to the Transfer, Transport and Disposal Elements, as appropriate, of the Rates proposed on Form E-1 in the event both Services are awarded to the proposer. FORMS FORM E4 DISPOSAL SERVICE RATES OPTIONAL TWENTY (20) YEAR TERM NOT APPLICABLE Agreement Transfer Transport Disposal Transfer Transport Disposal Total Year Element Element Element Government Government Government per Ton Beginning ($/ton) ($/ton) ($/ton) Fee Fee Fee Disposal Element Element Element Rate ($/ton) ($/ton) ($/ton) July 1, 2005 July 1, 2006 July 1, 2007 July 1, 2008 July 1, 2009 July 1,2010 July 1, 2011 July 1, 2012 July 1, 2013 July 1,2014 July 1,2015 July 1,2016 July 1,2017 July 1, 2018 July 1,2019 July 1, 2020 July 1, 2021 July 1, 2022 July 1, 2023 July 1, 2024 Proposers electing to propose the optional straight twenty (20) year term with no extensions should complete the appropriate columns for each year based on the type of program, Disposal, or Transfer and Disposal that they are proposing. Page 7-23 Section 7 FORM E-5 MULTI-SERVICE DISCOUNT DISPOSAL SERVICE RATES OPTIONAL TWENTY (20) YEAR TERM NOT APPLICABLE Agreement Transfer Transport Disposal Total Year Element Element Element per Ton Beginning ($/ton) ($/ton) ($/ton) Disposal Rate July 1, 2005 % % % July 1, 2006 % % % July 1, 2007 % % % July 1, 2008 % % %' July 1, 2009 % % % July 1, 2010 % % % July 1, 2011 % % % July 1, 2012 % % % July 1, 2013 % % % July 1,2014 % % % July 1, 2015 % % % July 1, 2016 % % % July 1, 2017 % % % July 1, 2018 % % % July 1, 2019 % % % July 1, 2020 % % % July 1, 2021 % % % July 1, 2022 % % % July 1, 2023 % % % July 1, 2024 % % % Multi-Service Discount - Form E-5. Proposers electing to propose on the optional straight twenty (20) year term and proposing to offer both Collection Services and Disposal Services shall complete the appropriate columns of Form E-3 to indicate the discount percentage, if any, that will be applied to the Transfer, Transport and Disposal Elements, as appropriate, of the Rates proposed on Form E-4 in the event both Services are awarded to the proposer. FORMS FORM F GARBAGE COLLECTION VEHICLES (Complete one form for each type of collection vehicle) 1. Manufacturer and Model A. Cab and ChassÎs Auto Car B. Body Heil Automated C. Engine Cummis - ISL 8.3 G D. Transmission Allison 3000 RDS 5spd 2. Number of Vehicles 3 3. Cab and Chassis: A. Cab Height 94 inches B. Walk-In Cab yes X no C. Number of Axles 2 D. Dual Drive X yes no E. Overall Approximate Length With Body Mounted: 504 inches 4. Body: A. Type of Body (open-top, closed body, etc.) Heil Automated Closed Bodv B. Rated Capacity 33 cu.yd. C. Practical or Net Capacity 33 cu.yd. D. No. of Bins or Compartments N/A cu.yd. E. Net Capacity of Each Bin or Compartment N/A cu.yd. F. Overall Body Length - Overall 276 inches G. Body Height - Overall 142 inches H. Body Width - Overall 96 inches I. Loading Height Above Ground: Minimum N/AAutomated Arm tnches Maximum N/AAutomated Arm inches J. Materials of Construction Steel K. Weight: GVW 58.000 5. Will the vehicles be owned, leased, or other? Ibs Tare 17,750 Owned Ibs Page 7-25 Section 7 FORM F (Cant.) 6. Purchase cost of each vehicle 7. Fuel type 8. Fuelusage 9. Emissions rating A. CO 281.683 CNG 5 mpg B. HC (total hydrocarbons) C. NOx D. Particulate Matter 10. Safety Features 11. Color 12. Use additional pages to provide the following narratives: A. Discuss past experience with this type of vehicle. B. Discuss the advantages of this type of vehicle as related to: Gas: 1.3 Diesel: 2.0 g/bhp/hr Gas: N/A Diesel: N/A g/bhp/hr Gas: N/A Diesel: N/A g/bhp/hr Gas: .01 Diesel: .10 g/bhp/hr Fully Automated White & Green B.1 Efficiency B.2 Productivity B.3 Ease of Operation B.4 Cost of Operation B.5 Clean Air Standards PLEASE SEE OUR NARRATIVE ON PAGE 50 OF OUR PROPOSAL FOR COMPLETE DETAILS. FORM G RECYCLABLES COLLECTION VEHICLES (Complete one form for each type of collection vehicle) 1. Manufacturer and Model A. Cab and Chassis B. Body c. Engine D. Transmission 2. Number of Vehicles 3. Cab and Chassis: A. Cab Height B. Walk-In Cab C. Number of Axles D. Dual Drive Auto Car Heil Automated Cummis ISL 8.3 G Allison 3000 RDS5 spd 3 94 yes X 2 X yes E. Overall Approximate Length With Body Mounted: 504 4. Body: A. Type of Body (open-top, closed body, etc.) Heil Automated Closed B. Rated Capacity 33 C. Practical or Net Capacity 33 D. No. of Bins or Compartments N/A E. Net Capacity of Each Bin or Compartment N/A F. Overall Body Length - Overall 276 G. Body Height - Overall 142 H. Body Width - Overall 96 I. Type of Body Loåding (manual, automated, etc.) N/A Automated Arm J. Loading Height Above Ground: Minimum N/A Maximum N/A K. Materials of Construction Steel L. Weight: GVW 58,000 Ibs Tare 17.750 FORMS inches no no inches cu.yd. cu.yd. cu.yd. cu.yd. inches inches inches inches inches Ibs Page 7-27 Section 7 5. FORM G (Cont.) 6. Will the vehicles be owned, leased, or other? Owned 7. Purchase cost of each vehicle 281.683 8. Fuel type CNG 9. Fuelusage 10. Emissions rating 5 mpg A. CO B. HC (total hydrocarbons) C. NOx D. Particulate Matter 11. Safety Features 12. Color Gas: 1.3 Diesel: 2.0 g/bhp/hr Gas: N/A Diesel: N/A g/bhp/hr Gas: N/A Diesel: N/A g/bhp/hr Gas: .01 Diesel: .10 g/bhp/hr Fullv Automated White & Green 13. Use additional pages to provide the following narratives: A. Discuss past experience with this type of vehicle. B. Discuss the advantages of this type of vehicle as related to: B.1 Efficiency B.2 Productivity B.3 Ease of Operation B.4 Cost of Operation B.5 Clean Air Standards PLEASE SEE OUR NARRATIVE ON PAGE 50 OF OUR PROPOSAL FOR COMPLETE DETAILS. FORMS FORM H ORGANIC WASTE COLLECTION VEHICLES (Complete one form for each type of collection vehicle) 14. Manufacturer and Model A. Cab and Chassis Autocar B. Body C. Engine D. Transmission Heil Automated Cummis ISL 8.3 G Allison 3000 RDS 5 spd 2 15. Number of Vehicles 16. Cab and Chassis: A. Cab Height B. Walk-In Cab C. Number of Axles 94 inches yes x no D. Dual Drive 2 X yes no E. . Overall Approximate Length With Body Mounted: 504 inches 17. Body: A. Type of Body (open-top, closed body, etc.) Heil Automated Closed B. Rated Capacity 33 cu.yd. C. Practical or Net Capacity 33 cu.yd. D. No. of Bins or Compartments N/A cu. yd. E. Net Capacity of Each Bin or Compartment N/A cu.yd. F. Overall Body Length - Overall 276 inches G. Body Height - Overall 142 inches H. Body Width - Overall 96 inches I. Type of Body Loading (manual, automated, etc.) N/A Automated Arm J. Loading Height Above Ground: Minimum Maximum N/A N/A inches inches K. Materials of Construction Steel L. Weight: GVW 58,000 Ibs Tare 17,750 Ibs Page 7-29 Section 7 18. FORM H (Cont.) 19. Will the vehicles be owned, leased, or other? Owned 20. Purchase cost of each vehicle 21. Fuel type 22. Fuel usage 23. Emissions rating A. CO B. HC (total hydrocarbons) C. NOx D. Particulate Matter 24. Safety Features 25. Color . 281.683 CNG 5 mpg Gas: 1.3 Diesel: 2.0 Gas: N/A Diesel: N/A Gas: N/A Diesel: N/A Gas: .01 Diesel: .10 Fullv Automated White & Green g/bhp/hr g/bhp/hr g/bhp/hr g/bhp/hr 26. Use additional pages to provide the following narratives: A. Discuss past experience with this type of vehicle. B. Discuss the advantages of this type of vehicle as related to: B.1 Efficiency B.2 Productivity B.3 Ease of Operation 8.4 Cost of Operation 8.5 Clean Air Standards PLEASE SEE OUR NARRATIVE ON PAGE 50 OF OUR PROPOSAL FOR COMPLETE DETAilS. FORMS FORM I CARTS Garbage Carts 1. Manufacturer.. .................................... ............... ......... ................. TOTER. INC. 2. Description and Type (including size & color) .... EVR Universal Model #76532 Automated Cart 32-96 Gallon. Color meet Specs. 3. Material of Construction (recycled content) ...........................................LMDPE 4. Material Content...............................15% post-consumer. .05% UV. 1.0% color 5. Durability (in service years)....................................................... 10 years 6. Cost of Each Container................................. 29.50 35.50 38.50 (32 gal) (64 gal) (96 gal) 7. Manufacturer's warranty (10-year minimum and attach a copy) ............... ............. ........ ...... 10 years 8. Describe the advantages to the residents of this cart related to ease of use, storage, and color. Recycling Carts 9. Manufacturer.................................................. ............................. TOTER. INC. 10. Description and Type (including size & color) ..... EVR Universal Model #76532 Automated Cart 32-96 Gallon. Color meet Specs. 11. Material of Construction (recycled content) .............. ........ ...... ............... LMDPE 12. Material Content ...............................15% post-consumer. .05% UV. 1.0% color 13. Durability (in service years)....................................................... 10 14. Cost of Each Container................................. 29.50 years 35.50 38.50 (32 gal) (64 gal) (96 gal) 15. Manufacturer's warranty (1 O-year minimum and attach a copy) ..........................................10 years 16. Describe the advantages to the residents of this cart related to ease of use, storage, and color. Page 7-31 Section 7 FORM I (Cant.) Organic Waste Carts 17. Manufacturer..... ............ ........... ................................. .......... ........ TOTER. INC. 18. Description and Type (including size & color) ..... EVR Universal Model #76532 Automated Cart 32-96 Gallon. Color meet Specs. 19. Material of Construction (recycled content) ........................................... LMDPE 20. Material Content...............................15% Post~consumer. .05% UV. 1.0% color 21. Durability (in service years)....................................................... 10 22. Cost of Each Container.................................... 35.50 years (64 gal) (96 gal) 38.50 23. Manufacturer's warranty (i0-year minimum and attach a copy) .......................................... 10 years 24. Describe the advantages to the residents of this cart related to ease of use, storage, and color. PLEASE SEE OUR NARRATIVE ON PAGE 51 OF OUR PROPOSAL FOR COMPLETE DETAILS. FORMS FORM J DISPOSAL FACILITY NOT APPLICABLE (Provide One Per Facility Site) 1. Name of Disposal Facility....... .............. ...................... 2. Location of Disposal Facility....................................... 3. Proposer's role in the Disposal Facility........................ 4. Other contracting parties............................................ 5. Name, telephone number and address of Disposal Facility owner ........................... .................... 6. Types of materials accepted....................................... 7. Quantity of materials permitted by material type (tpd and tpy) ..................................... 8. CIWMB Permit Type and Number ............................... 9. Local Land-use Permit Number .................................. Per ton disposal fee (by material type) Page 7-33 Section 7 THIS PAGE INTENTIONALLY LEFT BLANK FORMS FORM K RECYCLABLES PROCESSING FACILITY (Provide One Per Recyclable Materials Recovery Facility) 1. Name of Processing Facility ............Pleasanton Transer Station & Materials Recovery Facility 2. Location of Processing Facility.................................... 3110 Busch Rd. Pleasanton. CA 94566 3. Proposer's role in the Processing Facility.................................. Process Recyclable Materials 4. Other contracting parties ............................................ 5. Name, telephone number, and address of Facility's Owner................ ............ ...... .............. ......................... .......... ..... ...... M&M Land Co. PO Box 399 Pleasanton. CA 94566 6. Types of materials accepted for processing............. Newsprint. mixed paper. glass containers. aluminum beveraqe cans. small scrap and cast aluminum (not to exceed 40Ibs). tin cans. bi-rnetal containers. plastic bottles #1-7. aluminum foil and pans. dry cell household batteries 7. Quantity of materials permitted for processing type (tpd and tpy)................................................................................... 720 TPD 134. 150 TPY 8. CIWMB Permit Type and Number ........................................................................ 01-M-0003 9. Local Land-use Permit Number...... ............................................................................ UP75-4 10. Per ton processing fee by material type ..................................................$89.25 combined fee Page 7-35 Section 7 THIS PAGE INTENTIONALLY LEFT BLANK FORMS FORM L ORGANIC WASTE PROCESSING FACILITY (Provide One Per Organic Waste Processing Facility) o. Name of Processing Facility........................................................ Grover Landscape Services 1. Location of Processing Facility.................................... 3909 Gafterv Road. Vernalis. California 2. Proposer's role in the Processing Facility.................................. Composting organic materials 3. Other contracting parties.......................... F acilitv receives City of Berkelv and various private feedstocks for processina 4. Name, telephone number, and address of ......................... Grover Landscapina Services. Inc. processor's Owner 2825 Kiernan Avenue. Modesto. CA 95356 Telephone: (209) 545-4401 Facsimile: (209) 545-3315 5. Types of materials accepted for processing............ Green waste. wood waste. yard trimmings agricultural orqanics. food waste and associated oraanic materials 6. Quantity of materials permitted for ................................500 tons per operating day. and UP to processing type (tpd and tpy) 200.000 cubic yards of active material on site at one time. 8. CIWMB Permit Type and Number ................................. Solid Waste Facility. Compost Facility SWIS No. 50-AA-0020 9. Local Land-use Permit Number............................................................................. RR-700-04 10. Per ton processing fee.................................... $20/ton for areen waste mixed with food waste $30/ton commercial food waste 11. Types of finished product(s)...................................... Bulk compost. bagged compost. mulch and blended soils. dairy beddina and custom compost blends. Page 7-37 Section 7 THIS PAGE INTENTIONALLY LEFT BLANK FORMS FORM L ORGANIC WASTE PROCESSING FACILITY (Provide One Per Organic Waste Processing Facility) 1. Name of Processing Facility.....................................ACWMNMaterial Recovery Industries Andrade Road Compostina Facility 2. Location of Processing Facility................................................... Andrade Road. Sunol. CA 3. Proposer's role in the Processing Facility............................. Compostina oraanic materials 4. Other contracting parties.............. ................ ............ Facility receives oraanic material from ACWMA member aaencies ACWMA Contact: Brian Mathews (510) 667-9895 5. Name, telephone number, and address of processor's Owner.....................................Operator Contact: Material Recoverv Industries PO Box 593. Sunol. CA 94586 Telephone: (408) 832-0309 Facsimile: (408) 741-8436 6. Types of materials accepted for processing .....,. Green waste. wood waste. vard trimminas aaricultural oraanics. post- and pre-consumer, food waste. food processor waste. unrecyclable paper waste. animal manure and associated oraanic materials 7. Quantity of materials permitted for ........................................... 600 tons per operatinq day. processing type (tpd and tpy) No annual permit condition expected. 8. CIWMB Permit Type and Number ............................ Solid Waste Facility. Compost Facility Mixed Solid Waste Facility, SWIS No. Pendina 9. Local Land-use Permit Number............................................................................. Pendina 10. Perton processing fee ............................... $20/ton for areen waste mixed with food waste $30/ton commercial food waste anticipated 11. Types of finished product(s} ................................. Bulk compost. baqqed compost. mulch blended topsoils, custom compost blends. and erosion control products Page 7-39 Section 7 12. THIS PAGE INTENTIONALLY LEFT BLANK " PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 5 QUALIFICATIONS KEY STAFF PERSONS AVI is pleased to introduce our management team for the City of Dublin collection and processing services. Our team includes highly experienced, local professionals who are intimately familiar with the solid waste industry and the Dublin area. Further, the members of our proposed team have years of experience with refuse and recydables collection and processing, as well as with implementation of new programs and systems. Perhaps most importantly, each of our key personnel (as well as all of the principals of AVI participates in day-to-day operations with a hands-on management style. The AVI personnel discussed below have all gained valuable experience in other companies currently owned and operated by AVI principals. AVI is committed to providing these people to the City of Dublin operations for all program activities. In addition, the principals of AVI, who own and operate several companies throughout the Bay Area, are committed to providing their expertise-and the expertise of their management and supervisory staff-to start-up activities in Dublin. This will be done through direct assignment to the Dublin operation for specif:tc tasks, including training of new employees, consulting in the development of billing and customer service systems, establishment of operating systems, development of education materials, or providing additional staff for start-up activities (Le., customer service representatives). We will conduct an aggressive search for personnel to f:tll positions not already assigned in this pr.oposal. Key positions for the City of Dublin franchised services have already been identif:ted and are reflected in the "Key Staff Person" section. These people will be responsible for recruiting, hiring, and training all employees for the provision of services to the City of Dublin, including drivers, billing and accounting personnel, customer service representatives, and administrative personnel. Please see the complete resumes for key staff persons žn the Appendix. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 6 Job Description: GENERAL MANAGER Reports to: AVI Board of Directors Summary: Responsible for day~to~day operations as well as evaluating, planning and directing all aspects of AVI in order to maintain contract, environmental. and regulatory compliance, fiscal health of the company, and overall organizational effectiveness. Responsibilities: · First point of contact for the City of Dublin on all contract issues. · Ensures City and customer satisfaction. · Represents AVI to the city, community, public and regulatory agencies, and the industry. · Performs short- and long-term planning to ensure organization and f:tnancial health of AV! . · Thacks performance and effectiveness of programs; controls costs and identif:tes means for operating in a safer and more efficient manner when necessary. Negotiates and executes agreements, including collective bargaining agreements for unionized workers. Ensures employee compliance with company policies and procedures. Supervises all operations departments and customer care representatives. Appraises the performance of all employees reporting directly to the General Manager. · · · · Qual ifications: Individual must be able to satisfactorily perform each responsibility listed above. Must have a broad knowledge of the solid waste and recycling industry, have a reputable standing within it, and have at least ten years of business management experience. Individual must be completely self-directed, with a track record of creating and meeting or exceeding objectives set for himself or herself as well as for the company. Must be able to communicate clearly and effectively. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 7 Person Currently Identified For This Position Robert Molinaro General Manager Robert Molinaro is the President of the Board of Directors for Amador Valley Industries. His experience includes labor relations, union negotiations, driver training, safety training, and routing. He has been instrumental in the development, installation, and staff training for software for reporting and billing systems. He has been involved as General Manager for Pleasanton Garbage service since 1969 and, previous to that, was Operations Manager for South San Francisco Scavenger from 1958 to 1969. In these roles he has been responsible for all aspects of running municipal collection, recycling and disposal operations. Specif:tc areas of expertise include labor relations, technical research and development of collection vehicles, incentive programs for safety, public relations, transfer and recycling facility design, and billing system design and implementation. Mr. Molinaro is also a member of the National Safety Council. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 8 Job Description: OFFICE MANAGER Reports to: General Manager Summary: Interacts with customer care representatives and operations supervisor, when appropriate, to ensure the highest level of. customer satisfaction. Responsibilities: · 'Iì-ains and manages customer care representatives to ensure customer satisfaction. · Receives, investigates, and resolves any customer concern or complaint expeditiously and courteously. Follows up with operations personnel to make certain the appropriate action was taken to satisfy the customer. · Coordinates with accounting in order to adjust customer billings when necessary. · Manages customer care workflow and develops a'nd enforces procedures for information exchange. Develops and implements processes to improve customer service and satisfaction. · Compiles department reports for review of General Manager on a set basis. Qual ifications: Individual must be able to satisfactorily perform each responsibility listed above. Must be able to communicate effectively in English. Must possess basic math and computer skills. Individual must have at least five years of related experience. Must be able to resolve problems constructively and creatively. Must have a track record of meeting or exceeding objectives-those set for this person by those supervising her or him and those which are self-imposed. Education level must be that of a high school graduate or higher. Person Currently Identified For This Position Gina Cardera Office Manager Gina has been the off:tce manager for Pleasant on Garbage Service since 1983. She is responsible for all administrative functions at the corporate headquarters. In this capacity, she recruits, trains and manages customer service representatives and other administrative staff, maintains the corporate offIce computer network system including customer billing functions, and acts as human resource manager for the employee benef:tts program. Gina is also Pleasanton Garbage Service's representative to the Pleasanton Chamber of Commerce, and assists in the writing and production of the quarterly newsletter for Pleasanton residents. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 9 Job Description: CUSTOMER SERVICE REPRESENTATIVE Reports to: Office Manager Summary: Applies training and acquired knowledge of operations to provide courteous, efficient, and consistent customer service. Responsibilities: · Answers phones; greets customers and visitors at counter. · Accurately and courteously responds to customer inquiries and concerns. . Resolves all customer concerns using established means in an ef:&cient manner. · Keeps appropriate records of customer interaction and deliverables. · Prepares requested reports. · Uses radio communication to ensure quick response time to execute customer service. . Participates in annual training program for customer care representatives. Qualifications: Individual must be able to perform each responsibility listed above satisfactorily. Must have an adequate level of knowledge of all operations impacting customer service. Must be able to communicate effectively in English. A high school diploma and basic computer skills are required. Must be able to present information to customers in a clear, concise, and courteous manner. This individual must be able to follow a predominantly prescribed order of tasks. Person Currently Identified For This Position To be announced. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 10 Job Description: RECYCLING/PUBLIC EDUCATION MANAGER Reports to: General Manager Summary: Develops programs to promote recycling awareness in the City of Dublin. Schedules sponsorship and participation in community events. Oversees development of public education materials. Develops content for AVI newsletter. Corresponds with community leaders and the media. Engages in activities to enhance the environmental image of the City and the Company. Responsibilities: · Develop opportunities to educate civic and school groups for participation in community-based events. · Develop content and oversee design and production of public outreach and advertising materials appropriate to targeted groups. · Create professional booth and materials for community events and workshops. · Oversee updates and maintenance of AVI web site. · Identify ways to enhance two-way communication with the public. · Act as media contact person and spokesperson for the Company. Qual ifications: Individual must be able to satisfactorily perform each responsibility listed above. Must have a broad knowledge of the industry and be well-versed on environmental issues in general. This individual must be self-directed with the abilityto create the company's desired image using a variety of means, as stated above. Individual must be able to communicate effectively in English, and must possess outstanding organizational and presentation skills. Requires at least f:tve years of experience interacting with various groups in a similar setting. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 11 Person Currently Identified For This Position Debbie Jeffery Recycling & Public Education Manager Alongside her responsibilities as Recycling and Public Education Manager for Pleasanton Garbage Service (PGS , Debbie currently sits on the Alameda County Source Reduction and Recycling Board as the Source Reduction Specialist. Before joining PGS, Debra was employed with Waste Management of Alameda County. In her role at PGS, Debbie works to promote and expand commercial and residential recycling programs and implement source reduction programs in schools. She is a direct liaison for City staff and a PGS representative at public meetings and community events. During her tenure at Waste Management of Alameda County, she was responsible for contract compliance across 14 contracts in eight jurisdictions, serving over 180,000 customers. She headed up production of monthly, quarterly and annual reports for these jurisdictions. Debbie also has extensive experience with new program start-up issues. _1\""· AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 12 Job Description: OPERATION/FLEET MANAGER Reports to: General Manager Summary: Supervises solid waste, recycling and organics route drivers. Ensures safety and efficiency of collection routes and proper interaction between AVI drivers under his care and the general public. . Responsi bi I ities: · Monitors work to ensure the quality, safety, and regulatory compliance of work being performed. · Holds safety meetings with solid waste and organics drivers and helpers. · Has complete management authority of employees in his or her care. · Conducts systematic safety inspections of vehicles on a regular basis, as dictated by regulatory standards, including hydraulic and mechanical systems, braking systems, compacting devices, and electrical systems. · Provides for scheduled preventive maintenance and repair work for all collection vehicles and other company equipment. · Receives training to keep skills up-to-date, Le. for CNG vehicles. · Interacts with drivers to determine necessary repairs. Reviews trip reports and follows through to ensure all items are addressed. · Supervises all maintenance employees with full management authority. Qual ifications: Individual must be able to perform each responsibility listed above satisfactorily. This position requires three to f:tve years of related experience. Must be able to communicate clearly and effectively in English. Must possess basic math and computer skills. Person Currently Identified For This Position Eric Lauritsen Operations/Fleet Manager AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15,2004 PAGE 13 Job Description: SOLID WASTE/ORGANICS/RECYCLING OPERATIONS SUPERVISOR Reports to: General Manager Summary: Supervises solid waste, recycling and organics route drivers. Ensures safety and efficiency of collection routes, and proper interaction between AVI drivers under his care and the general public. Responsi b i I ities: · Ensures efftciency by properly balancing workload amongst drivers/routes. · Performs rerouting when necessary. · Monitors work to ensure quality of work being performed, safety, and regulatory compliance. · Holds safety meetings with solid waste and organics drivers and helpers. · Trains new hires. · Has complete management authority of employees in his [or her] care. Qualifications: Individual must be able to perform each responsibility listed above satisfactorily. This position requires three to f:tve years of related experience. Must be able to communicate clearly and effectively in English. Must possess basic math and computer skills. . Person Currently Identified For This Position John Repetto Solid Waste/Organics/Recycling Operations Supervisor I· AVI . AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 14 REFERENCES: Alameda, CA SERVICE PERFORMED BY Alameda County Industries, a.k.a. Alameda Recycling Company MUNICIPAL CONTACT Maria Di Meglio Program Specialist 950 West Mall Square, Room 110 Alameda, California 94501 510-749-5893 E-mail: mdimeglio@cLalameda.ca.us CURRENT CONTRACT COMMENCEMENT October 2002 CITY PROFILE Population: 72,000 Area: 12.4 square miles SERVICE HIGHLIGHTS · Collection of solid waste, recyclables and organics for residential and commercial. FLEET INFORMATION · Six (6) fully-automated solid waste collection vehicles. · Six (6) fully-automated organics collection vehicles. · Six (6) fully-automated recycling collection vehicles. · Three (3) commercial front-end loaders. · Two (2) roll-off vehicles. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 15 REFERENCES: San Leandro, CA SERVICE PERFORMED BY Alameda County Industries MUNICIPAL CONTACT Mike Bakaldin Environmental Services Department City of San Leandro 835 East 14th Street San Leandro, California 94577 510/577-3331 E-mail: mbakaldin@ci.san-leandro.ca.us CURRENT CONTRACT COMMENCEMENT February 2000 CITY PROFILE Population: 70,000 Area: 15 square miles SERVICE HIGHLIGHTS . Collection of residential solid waste, recyclables, and yard waste. · Collection of commercial solid waste and recyclables. · Recyclables processing. . City contracted with AVI specif:tcally to increase diversion. FLEET INFORMATION Six (6) fully-automated residential solid waste collection vehicles. Four (4) semi-automated residential recycling collection vehicles. Three (3) front-loader yard waste collection vehicles. Six (6) front-loader commercial solid waste collection vehicles. Ten (10) roll-off vehicles. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 16 REFERENCES: Pleasanton, CA SERVICE PROVIDED BY Pleasanton Garbage Service MUNICIPAL CONTACT Deborah Acosta McKeehan City Manager City of Pleasanton Pleasanton, California 94566 925-931·5002 CURRENT CONTRACT COMMENCEMENT 1968 CITY PROFILE · Area: 21 square miles · Population: 60,880 SERVICE HIGHLIGHTS · First in automated collection of residential solid waste, recyclables, and yard waste the Bay Area. · First transfer station built in the Bay Area with a sort line for MSW. · Distinctive "Blue Bag" system for recyclables collection: customers bag their recyclables and place them in their garbage cart. The bag is pulled out at the transfer station, and the materials are sorted and marketed to various recyclers. · Paper Gobbler: Commercial paper recycling program implemented to recycle all offi.ce paper (computer, white and colored ledger; windowed envelopes; magazines; glossy papers, f:tle stock, and newspaper). · Commercial solid waste and recyclables collection. · Residential Food Scrap Program FLEET INFORMATION · Seven (7) automated side-loader vehicles. · Four (4) front-loader vehicles. · Four (4) roll-off vehicles. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 17 REFERENCES: Sunnyvale, CA SERVICE PERFORMED BY Specialty Solid Waste & Recycling MUNICIPAL CONTACT Mark Bowers, Solid Waste Program Manager, City of Sunnyvale P.O. Box 3707 Sunnyvale, California 94088-3707 408-730-7421 E-mail: mbowers@ci.sunnyvale.ca.us CURRENT CONTRACT COMMENCEMENT Investors acquired Specialty Solid Waste and Recycling in February 1993. CITY PROFILE Population: 120,000 Area: 24 square miles SERVICE HIGHLIGHTS · Converted fleet to Compressed Natural Gas (CNG). · Chosen by the Sunnyvale Chamber of Commerce as the Outstanding Business of the Year, 2000. . Automated collection of residential solid waste. · Automated co-collection of residential and multi-family recyc1ables. · Collection of commercial solid waste and recyclables. FLEET INFORMATION · 'IWelve (12) Commercial frontloaders · Four (4) Roll~off trucks · Fourteen (14) Automated sideloaders · Five (5) Semi-automated frontloaders · Three (3) Rearloaders AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 18 REFERENCES: Santa Clara, CA SERVICE PERFORMED BY Mission Trail Waste Systems MUNICIPAL CONTACT Rick Mauck Deputy Director of Public Works City of Santa Clara 1500 Warburton Avenue Santa Clara, California 95050 408-615-2051 CONTRACT COMMENCEMENT Current investors acquired company in 1997. CITY PROFILE Population: 100,000 SERVICE HIGHLIGHTS · First-anywhere co-collection of residential solid waste and yard waste. Collection of commercial solid waste and recyclables. Non-exclusive franchise for industrial solid waste and recyclables collection. · · FLEET INFORMATION Nine (9) fully-automated co-collection vehicles. Ten (10) commercial front-loader vehicles. Ten (10) roll-off vehicles. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 19 CONFLICT OF INTEREST STATEMENT "No off:tcer, director or agent, or relative of any off:tcer, director or agent, of Amador Valley Industries, LLC ('Amador') is an employee, elected off:tcial or appointed offtcial of the City of Dublin ("City"). To the best of Amador's knowledge, no City employee, elected offtcial or appointed offtcial has any direct or indirect economic interest (as def:tned in Title 2, California Code of Regulations Sections 18703- 18703.5) in Amador or any of its branches or subsidiaries." STATEMENT OF FINANCIAL QUALIFICATIONS Please see the audited fInancial statements in the Appendix. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 20 This page has been intentionally left blank. AVI AMADOR VALLEY INDUSTRIES PLEASANTON GARBAGE SERVICE, INC. P.O. Box 399 Pleasanton, California 94566 (925) 846-2042 Dublin RFP - Certification of Accuracy August 19, 2004 To Whom It May Concern; I am writing to confirm that the Pleasanton Garbage Service financial statements included in this Proposal currently reflect tJ¡e financial condition of the Company and that there has been no material adverse change in such condition or operations as reflected in the submitted balance sheet and income statements since the date on which they were prepared. If you have any questions, please contact me at (925) 846-2042. Sincerely, ~~~ ony Macchiano hiefFinancial Officer & Treàsurer PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 P AG E 21 LABOR AGREEMENTS There are no AVI labor agreements relevant to this proposal at this time. AVI intends to pay prevailing wages as deÍ1ned by the current City of Dublin contract. We would like to emphasize our commitment to our workforce and to ensuring continuity of service and minimal disruption to the men and women currently on the job providing service in Dublin. Our transition planning ensures that current Unionized employees of the existing Franchisee will be given priority consideration for all new positions created by contract contemplated in your RFP. We are committed to payment of prevailing wages. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 22 This page has been intentionally left blank. AVI AMADOR VALLEY INDUSTRIES AVI AMADOR VALLEY INDUSTRIES PO Box 1048 Pleasanton, CA 94566 October 14, 2004 Jason Behrmann, Senior Administrative Analyst City of Dublin 100 Civic Plaza Dublin, CA 94568 Dear Mr. Behrmann: Thank you for the opportunity to respond to your questions at our interview on Wednesday, October 13th This letter is to solidify in writing the statement Robert Molinaro, President and General Manager, of Amador Valley Industries (A VI) made during the question and answer period. The question asked pertained to A VI ensuring that current Unionized employees of the existing contract will be given priority consideration for all new positions should A VI be awarded the Contract. The response given by Mr. Molinaro was that yes we are committed to the current workforce with prevailing wages and benefits. Additionally, Mr. Molinaro stated that A VI is definitely willing to contract with Teamsters Local 70. Please feel ftee to contact me should you have any other questions or require additional clarificati on. Si~cer¡ly, A~ I tr\ ..1) '/ . 1/ \ ,,"f.' ...r.Ar' ¡,-'" ¡ j pi ' I ¡, IA ··..<i ¡ ? 7 & /1' ...' 1IJl,W\.. (; () (!¡''v' III\. (J..'irr" Robert J. Molinaro President TECHNICAL PROP·OSAL: T··RANS·I··TI·O···N P····LA·N AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 23 TECHNICAL PROPOSAL TRANSITION PLAN Transition Facil ¡ties AVI is committed to providing Dublin residents with an effortless transition. We are proposing no day changes for residential customers. Our top priority is a seamless transition conducted by an experienced transition team. We will begin our process of ordering equipment as soon as the contract is awarded, followed by hiring professional staff and developing the most comprehensive public education materials. AVI-owned companies smoothly implemented collection services in communities such as Alameda, using the same transition plan outlined in this section. The key to successful implementation of a transition in service providers for municipal collection is a dedicated and experienced transition team. AVI possesses such a team. Our top priority is the seamless continuation of service to Dublin residents. We will ensure an easy transition by taking the steps described below for implementation of the new collection services. AV! proposes to stage equipment at our Busch Road facility in Pleasanton. This location is only minutes from the center of Dublin. AVI will hire program employees before June 1,2005. We will provide training for employees in driving, collection, safety and Department of Transportation regulation compliance. Additionally, AVI will provide new equipment produced by experienced and highly reputable manufacturers with a track record of delivering on time. Please see the letter of delivery guarantee provided by the manufacturer in the Appendix to this proposal. The following two timelines cover the key elements of the start-up period. Each task on the timeline is numbered and corresponds to the items below. Operations Implementation. Timeline: 1. Contract Award: The offtcial start~up period begins. 2. Order Vehicles: AVI gives manufacturers the go-ahead on specif:tcations already submitted to produce equipment for this contract. Items 2,3, and 4 are major purchases and will be made as early in the f:trst quarter of the start-up period as possible. 3. Order Carts and Bins: AVI approves production of carts and bins for the contract, based on preliminary estimates. 4. Order Compost Containers & Food Scrap Pails: AVI places an order for compost bins and food scrap pails. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 24 5. Routing and Mapping: Allow two months for all service routing. AVI has conducted visual route inspections, and it appears that the routes are well balanced. We do not feel there will be any need to change collection days for residential customers. We will continue to monitor and confer with the City, should there be a change requiring any adjustments. 6. Employment Offers-'Drivers/Maintenance Personnel: AVI has had much experience in transitioning union workers from one operation to another. We allow three months to make offers, allowing ample time to involve the union in the process. 7. Employment Offers-Customer Service Representatives: One month prior to start-up AVI will hire and train two customer service representatives. 8. Train Drivers: 'I\vo months prior to start-up, hired drivers will be trained on new equipment. It is anticipated that at least one of each type of collection vehicle will be available by this time for training. Training also includes review of routes, and review of company policy and procedure. Training sessions will accommodate the current work schedules of the new hires. 9. Deliver Carts/Flyer: Carts will be delivered route-by-route one month prior to start of service. This allows approximately one week per route, which, in our experience is the appropriate amount of time needed to complete this task. 10. Deliver Bins: Bin delivery will happen the month prior to start of service, and may last through the first month of service. AVI will coordinate with the current contractor to create a seamless transition. 11. Begin providing outstanding service to Dublin residents. AVllooks forward to serving the wonderful community of Dublin. AVI AMADOR VALLEY INDUSTRIES c: (þ ftI c:a: 'i c: e 0 1-:2 c U) o c .- e ¡l- e e (þ 0 e= (þ e - (þ Q,Q, .50 :; ..., c:: :::I ..., CtI ~ .... <C .... CtI ::E ..c Q) LL It) o o N ~ II) as ~ ê ~ iÎi(J) -g'8 ëii CtI 0 ~ 'e ~~ ~Ë ð~ :5!e .... II) 0 Q) CtI a::G) U 'tiS (J .S 'EII)~~ SSQ) CtI .!!:> .- co ~ II) I/) 0 3: .~ "C æ ~ ~ I/) Q) t .5 'S <C.c= .... Q)- > CtlDJ ~ 1:) G) 0 0 .....> c::: 'I:: U .... t8 CtI > (J) '1:: (J) Q .... G) J:::æææ:§ClUc::~~"t:: c'E'E'C:::J e eëü= Q) CtI o 0 0 . ~ 0 ,- .- ... Q) 0 CiS o OC:::J::I:~C . . . . . . . . . c:i ~ ..-N(').It)(O......CIOC»..-..- .. TeCHNICAL PROPOSAL: PUBLIC EDUCATION PLAN AVI AMADOR VALLEY INDUSTRIES -, PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PUBLIC EDUCATION PLAN Public Education and Community Outreach AVI has an experienceçl, talented, and recognized expert in public education to develop outreach programs. Supported by other staff members and generòus funding, our Public Education/Recycling Manager will develop and promote an outreach program designed to increase participation in recycling. Multiple public education and outreach materials and activities need to be developed and distributed to businesses and residences prior to start-up of services on July 1, 2005. These items are detailed below. PAGE 25 A VI has a public education manager who is dedicated to working with residents and businesses to increase diversion. The following tables indicate the timeframe in which the outreach materials will be developed or the activities will occur. The indicated timeframe leaves ample time to develop, print, and distribute materials. RESIDENTIAL OUTREACH Description Begin Development Distribute Initial Mailing Cart Delivery Reminder How-To-Recycle Brochure Two Community Workshops Print Media March 12, 2005 April 16, 2005 April 2, 2005 · April 2, 2005 March 12, 2005 June 04, 2005 Corrective Actions Notice COMMERCIAL/INDUSTRIAL OUTREACH April 23, 2005 May 14, 2005 May 14, 2005 April 16 to May 11, 2005 June 13, 2005 Beginning August 1, 2005 Initial mailing How- To-Recycle Brochures Phase 1 Phase 2 Phase 3 Training Sessions Four Business Assoc. Presentations Waste Audits August 6, 2005 May 7,2005 May 7, 2005 June 4, 2005 Corrective Actions Notice August 1 , 2005 September 10, 2005 October 22, 2005 September 10, 2005 throu h com letion June 4 to June 29, 2005 Beginning July 11, 2005 Beginning August 1, 2005 AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 26 Preliminary Public Education and Outreach Plan Approach Like the City of Dublin, AVI places the utmost importance on effective public education and promotion. Effective outreach efforts are the key to helping residents and businesses understand the importance of source reduction, reuse, recycling, and buying recycled-content products. Our commitment to education is reflected in the samples of education materials provided in the Appendix. These samples represent public education materials developed and distributed by various companies owned and operated by AVI principals. It is easy to see from the high quality of graphics and design, the development of multi-lingual materials, and the clear presentation of information, that a commitment to public education is standard practice in our afftliated companies. A commitment to public education is standard practice in our affiliated companies. AVI has proposed a strong public education program in the City of Dublin, including sophisticated public education materials and education programs beyond those required by the City. AVI is pleased to include Gigantic Idea Studio, Inc. (GIS) as our subcontractor for the strategic development, design and production of public education materials. We also plan to elicit the help of Q&A Research, a leading market research firm, to guide our outreach efforts on behalf of the City. As reiterated many times during the National Recycling Coalition's Annual Congress and Exposition earlier this month in San Francisco, research is key to "freshening" the recycling "brand" and making it relevant to the public. Just as Apple uses market research before launching a campaign to sell its new iPod, so government agencies need to begin to elevate their public outreach to include more sophisticated methods. We look forward to working collaboratively with the City to bring these advanced outreach tools into play, thereby increasing diversion. GIS's and Q&N.s company "bios" may be found in the Appendix; AVI's public education budget amount for the start-up of the program is $130,000, with an additional $75,000 for the f:trst year. Another $100,000 has been committed to fund the Go-Green Initiative through year six. Costs for the market research survey are hot included in these f:tgures. We look forward to discussing the best way to plan and implement market research to support City of Dublin's goals and objectives. We can provide a more detailed plan and cost estimate at that time. Pending conf:trmation or adaptation of our plan, per the market research f:tndings, the focus of AVI's public education and outreach program will be to introduce new programs to residents and businesses as well as to persuade the public of the need to reduce, reuse, and recycle, as well as the importance of buying recycled- AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 content products. This persuasion campaign will result in increased program participation and decreased waste generation to help the City of Dublin obtain and maintain AB 939 and Measure D compliance. The AVI principals believe in total involvement and commitment to the community in all activities, not just industry~related activities. This level of involvement is practiced in all the communities serviced by the companies owned and operated by the principals of AVI and will continue to be practiced in the City of Dublin. In addition to education about recycling, AVI will educate residents and businesses about other solid waste handling issues, such as the correct setout of refuse and the proper handling of household hazardous waste. This information will help preserve a clean, healthy, and safe environment throughout Dublin. AVI's public education and outreach program will be clear and comprehensive' and will consistently relay the 4 R's message. This will be done thróugh: Outreach Activities PAGE 27 Pleasanton Garbage Service (an AVI affiliate), produced this postcard announcing the upcoming food scrap program in collaboration with the City of Pleasanton and Gigantic Idea Studio. This piece kicked-off an outreach campaign on food scrap recycling that included a how-to-brochure, newspaper ads and community event outreach. 1. Initial start-up activities Introducing AVI as the new provider of solid waste and recycling programs, and 2. Continuing education activities throughout the agreemenfterm Providing ongoing education and promotion to encourage continued program participation and to promote waste prevention, reuse, and buying recycled- content products. AVI has extensive, recent experience with successful start-ups for new programs, including single stream recycling collection, automated organic materials collection, automated refuse collection, and business recycling programs. Each of these programs experienced smooth implementations-due in major part to the extensive public education and outreach, as well as superior operations and customer service. In all cases there was no reported confusion or complaint from the public. A description of our planned public education and outreach program for residents and businesses is provided below. The time line for these activities has been included in the implementation plan timeline. Costs for these activities have been included in the cost proposal. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 28 Preliminary Residential Education Program Optional Start-Up Activities Using Q&A!.s market research expertise, we would highly recommend conducting two initial quantitative studies (surveys) of Dublin residents and businesses to establish a baseline and to help guide our outreach efforts. We will also like to conduct qualitative studies (focus groups) as needed to test specific campaign concepts, designs, etc. We recommend conducting a follow-up survey with each group after year 1, to gauge any changes in knowledge, attitudes and behaviors among the Dublin public. We believe the findings of these follow.up studies will augment the value of the initial studies tremendously Oust as regular diversion measurement over time is important for comparison with baseline numbers). Due to budgetary constraints, we have not included these studies in this proposal; however, we would be very pleased to assist the City in applying for Measure D or other grant funding for this purpose. If desired, GIS will assist in the writing and placement of articles regarding the results of the research, in such publications as Western City,. Waste News, and Resource Recycling. Start~Up Activities Initial Mailing AVI will mail an introductory public education piece to all single-family residences. This initial mailing will introduce AVI as the new collection contractor. It will provide residents with information about local AVI staff who will be directly involved with the ongoing, day-to·day operations in the City of Dublin and how to contact them, including AVI's web address. The initial mailing will include information about program changes, highlighting the addition of the Food Scrap Recycling Program. AV! key staff members have extensive experience in implementing a food scrap program. Our sister company, Pleasanton Garbage Service, conducted a pilot food scrap recycling program for 18 months. The program went citywide in March, 2004 and has been extremely successful. We attribute this success to the public education program we conducted prior to the start of the new program and continuing to this day. The brochure will also inform residents about the enhancements made to the Large Item Cleanup and the addition of household battery collection through their curbside recycling program. We will present this information in a positive and upbeat manner, assuring residents that the new programs will be cleaner, easier and more attractive. We will highlight the ease of participation in this program and the benef:tts of participating not only for the resident but also for the City. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 29 The mailer will inform residents of the cart delivery schedule. It will explain to residents that specif:tc program information will be delivered with their carts. The mailer will inform residents of the dates, times and locations of the two scheduled community workshops to be held throughout the City. It will also include an invitation for residents to attend one or more of these informational workshops. The initial mailer will include information about available cart sizes (3Z·, 64-, and 96-gallon~ . It will explain that residents will receive a 3Z.gallon cart for refuse, a 64·gallon cart for recyclables, and another 64-gallon cart for organic materials, unless they indicate otherwise. A tear-off, return postcard will be part of the initial mailer for residents to order carts other than the default cart configuration. Residents will be encouraged to use the smallest size possible for refuse and the largest size they will f:tll for recyclables and organic materials. These carts will be on display at the community workshops (discussed later in this section), so that residents can have a hands-on experience with the containers and thereby make more informed decisions about their preferred cart sizes. To be absolutely clear, workshop facilitators will tell residents that they may order a different size cart or an additional recycling or organics cart. The AVI principals believe in total involvement and commitment to the community in all activities, not just industry..related activities The brochure will highlight the used motor oil and f:tlter recycling program. Residential customers will have the ability to request up to two one-gallon used motor oil jugs. These jugs will be similar to a plastic milk jug but will be made of a heavier gauge plastic. The jugs will be clearly labeled with instructions on how to participate in the used motor oil program. Residents will also be instructed that they may recycle their used motor oil f:tlters by placing them in a heavy gauge, plastic zip lock bag and putting the bag next to their motor oil jug at the curb. The recycling route driver will collect the motor oil and f:tlter and place them into a holding rack on his/her truck. The driver will provide the resident with the same number of motor oil jugs as picked up for the resident's future use. Finally, the initial mailing will invite residents to volunteer as City of Dublin Recycling Leaders in their neighborhood, homeowners' association, duplex, or triplex. A box will be provided on the tear-off return postcard that residents can check to get more information about this program. During the start-up period, Recycling Leaders will be given special training to answer new program questions and concerns raised by their neighbors. We will also give the Recycling Leaders program information materials to provide to their neighbors as needed. As peer educators, these Recycling Leaders will become an integral and vital part of AVI's ongoing education activities. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 30 II How- To" Brochure We will deliver a detailed program "how-to" /implementation brochure with the new carts. This brochure will contain setout instructions for refuse carts, information regarding materials that can (and cannot) be placed in recycling carts, setout information for used oil and oil filters, and information about what can (and cannot) be placed in the organic materials carts. As reflected in the sample public education materials, AVI will rely heavily on graphics as the primary way to convey this message in a simple and understandable way. Text will be used minimally and concisely. The number of brochures will be determined based on the customer count with a 10% overrun. The "how-to" brochure (as well as other public education materials) will provide supplemental information in other languages and be made available to households as needed. As appropriate, materials will be tailored to be culturally resonant as well as multilingual. The brochure will include an explanation of the on-call cleanup's, and AVI's contact information. The brochure will be printed on heavy, coated, recycled stock, and residents will be encouraged to save the contact information to hang in a convenient location for future reference. All educational materials distributed will encourage a variety of reuse and recycling alternatives instead of disposal. AVI will contract with Goodwill Industries, Salvation Army, or similar local reuse organizations to provide an outlet for reusable materials collected during the cleanup days. Community Workshops AVI will conduct two community workshops prior to the start of collection services. These workshops will be scheduled in separate geographic areas of the City, making it more convenient for residents to attend at least one workshop. AVI will work with the City and local community organizations to determine the location of these workshops. City of Dublin staff is invited to join AV! staff at these workshops to present new program information and answer questions about the program. AVI will ensure that all public education and outreach materials, as well as one sample of each cart size, are present at these events. AVI will provide refreshments, make an initial presentation of the program highlighting any changes from the City's current program, and facilitate a question and answer period. Print Media In addition to the public education and outreach required in the RFP, AVI proposes to run print ads in local newspapers as part of the start-up activities. These print ads will correspond with the direct mail piece in look and content (i.e., initially introducing AVI and then describing program changes, informing residents of delivery of carts, letting residents know about scheduled community workshops, etc.) This will help build the identity of the program and, therefore, active participation in it. These print ads will also include AVI contact information and our web address. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 31 Residential Continuing Education Activities Program Presentations AVI will conduct presentations on our program to homeowners associations or other community groups, as requested by the public or by the City. In addition, we will take the initiative to contact various groups and offer to do presentations on a regular basis throughout the term of the agreement. On-Line Quarterly Newsletter AVI will develop and display a quarterly residential newsletter on our web site. We feel there is no more effective way to promote the 4Rs. Further, the electronic format will help promote source reduction, both in real terms and by modeli?g this behavior. AVI currently uses the newsletter format to convey multiple types of information to residents, including source reduction, reuse, recycling, and buying products made with recycled materials. The newsletters will also reflect recently asked questions (and their answers), status reports on diversion levels (to help conf:trm desired behaviors), information regarding what is being done with the recyclables collected, information about hard-to-market materials, and other program and industry information that will encourage residents to preserve our natural resources. AVI will help preserve a clean, healthy, and safe environment throughout Dublin. The quarterly newsletter will also be a vehicle to provide information about Alameda County's Household Hazardous Waste Program and to address any issues residents may be having with their refuse collection. Corrective Actions Notice As part of AVI's ongoing operations and customer services, all collection drivers will be trained in the use of Corrective Actions Notices (CANs). These Notices will be bright-colored and of suf:6.cient size to be easily seen and recognized by the public. The tone of these Notices will be informative and educational rather than punitive. (Perhaps a play on the acronym of "Corrective Actions Notice" or "CAN" could be used - "You CAN do it.") The Notices will be used in instances in which the resident sets out inappropriate materials and will clearly reflect the nature of the setout problem. As a courtesy to our customers, and to eliminate frustration, drivers will be trained to clean up materials at curbside and go ahead and collect the offending materials, leaving the Corrective Actions Notice to affect the resident's behavior the next time. The exception to this will be in the case of hazardous materials placed in containers or of frequent contamination of materials at a particular site. In either case, the City will be notif:ted of the non-collection, and the resident will be instructed in how to resume collection of materials. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 32 School Education Programs AVI strongly believes in the education of children. Unlike their parents in many cases, the children of this generation have grown up with recycling as a mainstream activity. Further, children's behavior patterns are more easily changed than adult behavior patterns, and there is an extra benef:tt of children carrying the recycling message home to their parents. Our sister company, Pleasant on Garbage Service, was the fi.rst corporate sponsor of the Go Green Initiative. We have worked alongside the founder of the Go Green Initiative, Jill Buck, to develop a comprehensive, full-service recycling program for Pleasanton schools. We are very pleased to let you know that, if awarded the Dublin contract, Jill has agreed to partner with AVI to develop the same service menu for Dublin schools. This will allow them to achieve maximum waste diversion through their on-campus waste reduction activities. Together with the Go Green Initiative, we will create a tailor-made public education and recycling system for Dublin schools, based upon the market research techniques that Jill and our company employed with Pleasanton school administrators and custodians. As usual, we intend to invest the time and resources necessary to generate community pride and enthusiasm for environmentally responsible waste reduction. Non-program-Related Information In all of our public education and outreach materials and activities, AVI will present non-program-related information with a focus on the higher tiers of the waste hierarchy, such as source reduction, reuse, junk mail reduction, proper handling of household hazardous waste, grass cycling, backyard composting, and other integrated waste management techniques. The Alameda County Waste Management Authority, the California Integrated Waste Management Board, and other city and county jurisdictions have developed materials that relay important messages about these techniques. These materials can be adapted easily to supplement the custom collateral we develop for the City of Dublin. AVI will use such materials when possible to maximize the impact of the education budget or to present a consistent message for countywide programs such as household hazardous waste. Attendance at Community Events AVI will ensure that a portable display, program information, and any other appropriate items (e.g., recycling trucks, carts, etc.) are available at a minimum of three community events each year. AVI's staff will be available to answer questions from the public and to encourage participation in the programs. This personal involvement with the community is an intrinsic part of the culture of AVI. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 33 Committed to the Community AVI knows how important it is to support the community and be personally involved. We are an active member of the Dublin Chamber of Commerce and have supported local programs such as GFWC Dublin/San Ramon Women's Club, Friends of the Dublin Library, Green and White Gala Ball, as well as a Corporate Sponsor for the Dublin Chamber of Commerce Golf Tournament, held at the new Dublin Ranch Golf Course. We recently co-sponsored the Dublin Chamber barbecue, held at Rowell Ranch. Not only have we supported these events monetarily, but AVI staff have volunteered and participated in many of these events. Recycling Leader Network AVI will work diligently to establish a network of residential Recycling Leaders. This type of program has worked successfully in many jurisdictions. Recycling Leaders will be trained to provide program information and non-program information (such as source reduction) to their neighbors. Recycling Leaders will always have a full supply of all education materials to provide to residents. AVI will meet with Recycling Leaders a minimum of three times each year to address any program concerns or questions, discuss the status of each of the programs, and develop a community-based, grass-roots network of recycling enthusiasts. Upon award of the contract, AVI would like to discuss with the City ways to publicly recognize Recycling Leaders or incentives to encourage residents to volunteer as Recycling Leaders. Large Item Clean Up Events AVI will inform the public of the three annual, on-call cleanup events available to each resident. This information will be included in all brochures and newsletters that AVI produces. The brochure will explain how easy it is for residents to pick up the phone and schedule the cleanup at their convenience. Quarterly Report of Education Activities As required by the Agreement, AVI will provide the City of Dublin with a quarterly report of education activities. The report will, at a minimum, include the following: · samples of the public education materials and the total numbers distributed; · dates, times, and group names of all meetings attended and presentations given; and · information regarding all other public education activities conducted by AVI on behalf of the City during the preceding quarter. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 34 Commercial Education Programs AVI understands the City is launching a new approach to commercial recycling in the City of Dublin. Commercial and industrial refuse customers will receive information that clearly explains the benef:tts of recycling with AVI. Since the fee for all recycling services is now included in the solid waste rate, a simple message can be sent, such as "More Recycling = More Savings." Whatever the message, the strategic emphasis will be on persuasion (as opposed to implementation in the case of residents). Commercial and industrial refuse customers will receive information that clearly explains the benefits of recycling with AVI. Initial Mailer AVI will mail an introductory public education piece to businesses, including property owners and managers of multi-family complexes who utilize a common garbage bin. This initial mailing will introduce AVI as the new collection contractor. It will provide businesses with information about the local AVI staff who will be directly involved with the ongoing, day-to-day operations in Dublin and how to contact them, including AVI's web address. The number of brochures will be determined based on the customer count, with a 10% overrun. Multi-family complexes will now have the ability to recycle used motor oil and f:tlters. AVI will provide those buildings that request this service with a motor oil recycling caddy. Each caddy will be constructed to hold ten (10 one gallon jugs. The building manager will request the appropriate number of caddies needed for his/her specif:tc building. This will allow building managers to place the caddy(ies in a convenient location for tenants. The building manager must place the motor oil recycling caddy near the recycling containers when ready for collection. The recycling route driver will collect the full used motor oil jugs and f:tlters from the caddy and replace them with the appropriate number of empty jugs. Businesses will be informed that staff from AVI will be contacting them soon to offer any help possible in setting up a recycling program or in improving an existing recycling program if needed. The mailer will also inform businesses that AVI will be providing new refuse collection containers (bins, debris boxes, compactors and/ or recycling carts to businesses. A tear-off return postcard will be part of the initial mailer for businesses to ask questions, to request that the recycling coordinator contact them, or. to request that the recycling coordinator make a presentation at their business. Those businesses that request assistance will be put at the top of the list for recycling coordinator follow-up. Finally, the initial mailing will invite businesses to enroll an employee in the City of Dublin's Business Recycling Leader Network. Business Recycling Leaders will meet quarterly as explained in the Continuing Education Activities Section of this proposal. Business Recycling Leaders will become an integral part of AVI's ongoing business education activities. I AMADOR V~~NDUSTRIES I PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 II How~ To" Brochure AVI will oversee design of the how-to-recycle brochure, specif:tc to the business types described in the RFP (multi-family dwellings, restaurants, off:tce/commercial buildings, strip malls, and large commercial businesses) and any other business type identified during start-up activities. AVI proposes to do the initial mailing of the how-to-recycle brochure in phases, to ensure that businesses receive a timely follow-up contact if they ask for immediate assistance. Receipt of this brochure will trigger a desire for action in some businesses. If too many responses come in at once (which may happen if the brochure is sent out Citywide , it will delay our ability to respond to interested businesses in a timely manner. This would not be good customer service and may result in a business not setting up a recycling program at all. These brochures will be delivered to businesses as follows. PAGE 35 EI£CTRONICS COLLECTION EVÈNT - ONE DAY ONLYI FREE QFCHARGE ~'lnMttor'HtGii\ ':'~"",~~r"'~~~"'~ The A VI public education manager has extensive experience working with city governments, writers and designers to produceeffedive outreach materials. Phase 1 Each business that requested information by sending the return postcard from the initial mailer (Innovators/Early Adopters) will receive the how- to-recycle brochure. The recycling coordinator will follow up with these businesses to perform a waste audit and offer any technical assistance needed to set up a recycling program. Phase 2 Based on data obtained from the City, the former franchise hauler, mail house(s), the Chamber of Commerce, etc. during start-up activities, AVI will build a database of businesses by business type. This database will reflect the size of the business and note those businesses that currently have a recycling program. How-to-recycle brochures will be sent to the largest 50 businesses to capture the highest diversion possible. The recycling coordinator will follow up with these businesses to perform a waste audit and provide technical assistance in setting up a recycling program. We will update the database accordingly. Phase 3 How-to-recycle brochures will be sent to the 50 next largest businesses in each business type. Again, the recycling coordinator will follow up with the businesses who respond, to perform a waste audit and provide technical assistance in setting up a recycling program. Mailing of the how-to-recycle brochure will continue in phases until all businesses have been contacted and those businesses responding have been followed up with by the recycling coordinator. ' AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 36 Promote and Conduct Training Meetings In the initial mailing to businesses (described above), AVI will promote the availability of staff to give recycling presentations at businesses. As described above, businesses can indicate their interest in this type of presentation by returning the tear-off postcard. The recycling coordinator will follow-up with these requests and conduct recycling training meetings with staff. In addition, as responses are received to the how-to-recycle brochures, the recycling coordinator will offer to make recycling presentations at businesses and will follow- up with any requests to do so. If the combination of these two contacts with businesses does not result in a signif:tcant number of training meetings, the recycling coordinator will call businesses and offer this service. AVI tal(es public education and outreach seriously. Business Association Groups The commercial/industrial recycling coordinator will contact the Chamber of Commerce and other business organizations in the City to offer to give presentations to educate businesses on the commercial recycling program. AVI's principals are actively involved in local business organizations and will be able to facilitate these presentations. We will make a minimum of four presentations to local business organizations within the f:trst six months of the new agreement. Commercial/lndustrial Continuing Education Activities Waste Audits AVI is prof:tcient in conducting business waste audits in all of the companies owned and operated by its principals. We will work cooperatively with the Alameda County Waste Management Authority and the Stop Waste Program to perform comprehensive audits. The Stop Waste Program has successfully assisted businesses of various types in greatly reducing their solid waste bills by identifying areas not only for recycling but also for source reduction. The businesses to be audited will be identif:ted, in part, through the distribution of the initial mailing and how-to-recycle brochures, as discussed in the start-up activities section earlier in this proposal. In addition, businesses will continually be made aware of the availability of this service through the business newsletters that will be produced and distributed by AVl. Reports on the results of these waste audits will be provided to the City on a quarterly basis. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 37 Business Newsletter AVI will produce and distribute a commercial newsletter to Dublin businesses via the Chamber of Commerce and other business organizations within the City. Based on our and our subcontractor's experience arid research, distribution through the commercial bills is not effective, as the bills rarely reach the person making waste-related decisions. Distributing the newsletter via the Chamber, etc. will help target the distribution much more precisely and effectively. We will post this newsletter on-line as well. AVI sees public education as standard pradice and pari of its civic duty. In terms of content, the newsletter will include pertinent program information, frequently asked questions and answers, tips for waste reduction for businesses, information regarding handling of hazardous waste for small commercial generators, and ot,her information pertinent to businesses and the season in which the newsletter is published. This newsletter will also be used as a vehicle to recognize businesses that have made particularly notable progress in recycling or source reduction programs. These model businesses will then help to diffuse waste reduction activities to other commercial enterprises in the City. Corrective Actions Notice One of the unique challenges in-collection programs for businesses and multi- family complexes is the increased level of contamination in recyclables and the lack of good housekeeping in the centralized collection site areas. This is due in part to the transient nature of the persons sharing the sites (either as tenants of multi-family complexes or employees of businesses) and the anonymity of using a centralized site. It is nearly impossible to determine who is contaminating recyclables or dumping refuse on the ground in a centralized collection center. These same issues make it dif:f:tcult to change behavior or reach program compliance by leaving a Corrective Actions Notice. Many individuals may see the notice, but it is possible that no one will take personal responsibility in complying with the notice. AVI will implement a process used in the other companies owned and operated by its principals. When a Corrective Actions Notice is left'for a business or multi- family complex, a follow-up call will be made to the business (to a specific contact person, if known) or to the multi-family complex manager or owner to discuss the nature of the Corrective Actions Notice and offer assistance in reaching compliance with the notice. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 38 As in the residential cart collection program, drivers will clean up the contamination and collect the materials prior to leaving the Corrective Actions Notice. If the problem is recurring, or hazardous waste materials are present in the refuse or recyclables, the driver will leave the materials and the Corrective Actions Notice and contact the City immediately. AVI staff will contact the appropriate person at the collection location to explain why the materials were left and what needs to be done to resume collection. Public Education Summary We hope it is apparent from the public education programs described above, the sample materials provided in the Appendix, and the strength of our public education staff that AV! takes public education and outreach seriously. We are convinced that public education is the only way to maximize diversion and ensure compliance with collection guidelines. Further, we believe that this is best done through establishing a partnership with our customers. Lastly, the above-proposed public education programs represent the baseline for AVI's programs. As our experience in the City of Dublin develops, other needs for public education and outreach will become apparent and will be met. AVI AMADOR VALLEY INDUSTRIES .. TECHNICAL PR,QPOSAt: CUSTOMER SERVICE PL·AN AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 39 CUSTOMER SERVICE PLAN AVI is committed to providing efÍ1cient and timely customer service. The primary goal of AVI's customer service department is to provide answers and solutions to customer inquiries and concerns as quickly and professionally as possible. AVI will employ two experienced customer service representatives at our Dublin off:tce location-one lead position to supervise, provide direct customer interaction and accept payments, and one telephone attendant to provide additional customer service. A VI will employ two experienced customer service representatives at our Dublin office location, trained to resolve resident and business inquiries in a timely manner. We will hire and train the customer service representatives to operate the telephone, computer, and customer billing systems before the new franchise is in place. In addition to the regular weekly staff meetings, these AVI representatives will receive technical, solid waste, recycling, and related specialized training on a regular basis. To assure early detection of any problems, we will equip all AVI collection vehicles with two-way radios for immediate contact with the dispatcher at the offIce. AVI will be staffed to respond to and resolve, resident and business inquiries in a timely manner. However, as a result of AVI's marketing and education efforts, these issues should be few in number. " AVI's offtce will be open from 8:00 a.m. to 6:00 p.m, Monday through Friday. The customer service number will be listed in the telephone directory, on customer bills sent by AVI, and on all promotional and educational materials. A Telecommunications Device for the Deaf (TDD) service number will also be listed and staffed. The offtce manager will hold meetings with the customer service representatives on a weekly basis. At these meetings, the following issues will be discussed: . Details of new programs coming online; Discussion of all public education and outreach materials; Changes in existing programs (Le., costs, routes, technical changes); Resolution of any outstanding questions regarding specifIc programs; Identif:tcation and resolution of any problems; and Special commendations for excellent service. Information sheets with current details' regarding the Dublin collection programs will be provided to customer service representatives on a continual basis. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 40 Service Recipient Issues and Inquiries Our telephone system will be capable of accepting at least 15 calls at one time. All customer calls will be answered within five rings. AVI has sophisticated telephone systems capable of recording hold times, line volume, and all aspects of call operation.· . If any call is placed on hold for more than of 1.5 minutes, the caller will be given the option to continue holding or be switched to a message center. We will return all messages left in this message center the same day. AVI will equip each customer service representative with a computer terminal. The computer will provide access to the customer service database system. A work order will appear on the screen prior to calls being received. When customer service representatives receive calls, the following information will be entered electronically into the work order: · Date and time of call; Name of customer; · Address of customer and/or service address of complaint or inquiry (if the customer is willing to provide this information); · Phone number of customer (if providedl; and · Nature of service request. Listed below are the procedures that we will use for various types of inquiries. Information Requests For those customers simply seeking specif:tc information regarding the collection program, customer service representatives will respond directly to their questions.. The representatives' response will be based on information they have been provided at the weekly meetings and through initial training. If the customer service representative is not able to address the question or inquiry adequately, he/she will refer the inquiry directly to the supervisor or, if necessary, to the operations manager. Missed Pick- Ups If there are contiguous areas where pick-ups have been missed, dispatch will contact a collection vehicle en route via two-way radio. The truck will then pick up from the area prior to transporting its materials to the landf:tll. The driver will notify dispatch once completion of the pick-up has taken place. Dispatch will enter this information into the computer terminal by recalling the relevant pending Service Call Template and entering the appropriate information into the "action taken" f:teld. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 41 If the complaint is for a single missed pick-up or for non-collection of a particular material that has been set out, the route supervisor will be radio-dispatched and will drive to the relevant address to investigate the complaint. The supervisor will drive a pick-up truck, equipped to accept limited quantities of refuse and recyclable materials. The supervisor will collect the missed materials and notify customer service of the action taken. A customer service representative will enter this information into the computer terminal by recalling the relevant pending Service Call Template and entering the appropriate information. Wheeled Cart Delivery or Exchange AVI has sophisticated telephone systems capable of recording hold times, line volume, and all aspects of call operation. If a customer calls to request an additional cart or change in cart size, the completed service call will be transmitted electronically to the shop supervisor. Cart maintenance and delivery personnel will have vehicles available for delivery or trade of wheeled carts. Upon receipt of a request for a new cart, the shop supervisor will check the inventory database system to conf:trm existing cart data. Once existing cart data is confIrmed, the supervisor will complete a work order for the delivery or trade of the cart. These work orders will be collected at the end of the workday, and the supervisor will design routes for cart delivery or trade. Completed daily route sheets for cart deliveries, trades or pick-ups will be provided to clerical staff at the end of eacb. day. Clerical staff will enter this data into the software system and will also cross-reference any cart delivery or trade information in the customer service database to close the outstanding item. Billing Inqužržes Should residents call with questions about their bills, the customer service representatives will attempt to answer the questions. If they are unable to respond, they will direct the calls to the accounting department. In either case, response to inquiries will be prompt, with records kept in the resident database regarding queries and responses. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 42 Documentation and Follow- Up A copy of our customer service log will be summarized and submitted monthly in a format acceptable to the City. The operations manager will review the customer service log on a weekly basis, to assure there is no pattern of poor service delivery along specif:tc routes. The operations manager will meet periodically with drivers and their supervisors to discuss service issues and offer suggestions for improvement. Billing AVI performs billing services in all of its aff:tliated operations. AVI uses state-of-the- art billing software that develops and tracks service level, routing and customer service information. AVl will prepare, mail, and collect bills for all services provided for the City of Dublin not billed on the tax roll. Residential billings will be processed and distributed quarterly in advance of service. Commercial/industrial billings will be prepared and distributed monthly in advance of service. AVI understands that the City may wish to insert mailers with the bills; therefore, AVI will ensure that billings are issued in standard-size envelopes. Web Site AV! understands today's customers and their very busy lifestyles. It is not always feasible for a customer to pick up the phone during business hours to ask a question or find out about a service we offer. That is why we feel a comprehensive web site is so important. AVI will utilize Tri Valley Internet as our provider for development and ongoing maintenance of our web site. 'IIi Valley Internet has been providing worldwide service since 1995 but are located right in our 'IIi Valley area. We have had preliminary discussions about a customer-friendly "look and feel" for our City of Dublin web site. Customers will have the ability to send an E-mail to the site to ask a question or request a service. Our customer service representatives will then respond to the E-mails in the same prompt manner they respond to telephone inquiries. The site will have a tracking system so we know exactly how many "hits" it has and what specif:tc information customers are looking at. The web site will also have a link to the City's, ACWMAlSRRB's, and the CIWMB's web sites. AVI AMADOR VALLEY INDUSTRIES TECHN ICAL PROPOSAL: CO··L··L·.E·.··CT···IO····N OPERATIONS P'LAN 4V1 AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 43 COLLECTION OPERATIONS PLAN FOR ALL COLLECTION SERVICES The system we are proposing to use for collection has a number of critical advantages. The operating cab has a minimal turning radius and quiet operation as well as low emissions from its compressed natural gas engine. It utilizes a fully automated arm with a reach of nine feet, and carries a sealed body with 33 cubic yards capacity and a legal payload of nine tons. A unique feature of our system is that it allows transfer of material from one vehicle to another without any risk of releases to the environment along with levels of efftciency that cannot be obtained through other collection systems. For example, organic waste can be collected on the route and then transferred at our transfer station in Pleasanton for transport to a composting facility without being tipped. This approach is both cleaner and more cost-effective than other alternatives. Vehicle and Container Maintenance Program Maintenance Facility AVI will perform all routine maintenance at our operational facility. "'.. AVI will purchase all new vehicles, equipment, carts, bins, and containers for the Dublin collection program. New vehicles generally only require routine maintenance over the f:trst several years of use. AVI will perform all routine maintenance at our operational facility. Signif:tcant maintenance and repairs will be completed at Pleasanton Truck and Equipment (PT&E), located at 3110 Busch Road in Pleasanton. The PT&E operation provides a full-range of truck maintenance, repair, and overhaul services, both to the public and refuse industry vehicles. The preventive maintenance program begins daily with the driver completing the vehicle inspection report. The driver checks fluid levels and indicates on the form any defects or def:tciencies found that day. Shop personnel make repairs, if needed, before the vehicle goes back onto the route. Furthermore, each vehicle undergoes a thorough 90-day inspection by shop personnel. Interior and exterior safety devices (such as instruments and mirrors) are checked; the engine and electrical system (for instance the air and fuel lines and the clutch) are checked; the brake system is checked; and the chassis (items like the drive shaft and universal joints) is inspected. Although CNG engines require some additional maintenance procedures, the preventive maintenance program essentially mirrors the same steps specif:ted by manufacturer, Cummins, Inc., for their diesel counterpart. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 44 Should one of our vehicles experience a breakdown while providing service, the driver will radio our customer service representative, who will alert our maintenance department. A service truck will be dispatched within f:tfteen minutes, and typically, the truck will be· back servicing the route within one hour. If the repair cannot be performed on the route, the truck will be towed to our maintenance facility, and the driver will be issued a spare truck immediately to complete his/her route. Container Maintenance and Repair AV! will have a designated employee for cart repair and delivery. If a customer calls our customer service center to report that his/her cart has been damaged, a customer service representative will generate a work order for the cart repairl delivery employee toéheck the cart on the next regular pickup day. At that time, the cart will either be repaired or replaced at no charge to the customer. The provider for all of our Front-end Loader (FEL) bins and roll off boxes is Wastequip McLaughlin. This company also provides maintenance for our containers. Commitment to Labor We would like to emphasize our commitment to our workforce and to ensuring continuity of service and minimal disruption to the men and women currently on the job providing service in Dublin. Our transition planning ensures that current Unionized employees of the existing Franchisee will be given priority consideration for all new positions created by contract contemplated in your RFP. We are committed to payment of prevailing wages. The majority of the companies represented by the AVI principals have agreements with local Teamsters similar to the Memorandum of Agreement Between Brotherhood of Teamsters Local No. 70 and Amador Valley Industries. This agreement states in Item 3: "...if expansion brings about the replacement of another company whose employees are represented by the Union, such employees will be offered work created by the expansion in order of their seniority." This agreement will be honored in the City of Dublin by offering employment not only to displaced Union employees but also to all displaced employees of the current franchised hauler. In the case of positions f:tlled by recruitment of employees other than those currently employed by the current franchise hauler, training for all drivers will occur following the mid-June 2005 hire date. This hiring schedule ensures that the supervisor will have a voice in hiring employees who report to them and will have ample time to develop training materials. Employees will be hired with enough time to be trained prior to beginning of services on July 1, 2005. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 45 In order to ensure that our drivers will be capable of safe vehicle operation, the following selection process will be used. All drivers will be required to fill out an application, be interviewed, show proof of a valid drivers license, and provide references. We will also perform a motor vehicle record check on each driver. In addition to having to produce a valid drivers license, we will require all potential employees to undergo a drug and alcohol test. Annual drug and alcohol testing will be conducted, as well as random drug and alcohol testing throughout the year. A VI thoroughly researched current residentÎal routes and feels confident that no dayof service changes Routing plans to minimize day changes wi/l occur during implementation of the program. AVI knows how important it is to minimize disruption to Dublin residents. We have thoroughly researched the current residential routes and feel confident that no day of service changes will occur during implementation of the program. We will continue to evaluate the collection routes and, should there be a need to adjust a route, AVI will meet with the City in advance to discuss these changes. If mutually agreed, AVI will provide 30-day notif:tcation to affected customers. Office Location Offtce Space to Be Determined in the City of Dublin AVI will acquire all necessary telephone, data access, information management systems, offtce furniture, and related equipment and supplies needed, well ahead of the start of new services in July, 2005. Our facility will also serve as the walk-in payment counter for Dublin customers. This offtce will be a stand-alone operation from all other AVI-related operations, and the customer billing, accounting, record keeping, and other functions related to City franchise operations will be readily accessible and available for review. Operations Yard Location AVI trucks and equipment will be staged at our facility on Busch Rd., Pleasanton. This site is zoned "IG" for general industrial use. Access to the station is from Busch Road, a paved two lane road. AVI will be using vehicular access to the Busch Road site for Dublin vehicles, through the adjacent quarry site and an easterly Busch Road extension, to El Charro Road off of the 580 freeway. PGS currently holds unrestricted access rights through the quarry site. This central location allows vehicles to arrive at the yard in approximately 7 minutes when departing from the central Dublin area. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 46 Number of vehicle passes per account per week Each residential solid waste and recycling route will make approximately 650 stops per day. Each residential organic route will make approximately 675 stops per day. Please note that this f:tgure for organic collections is based on a 70% setout rate, which represent an improvement over the current 58% setout rate. Each home will be serviced by three separate trucks each week. AVI strongly believes its proposed collection methods bring optimal efficiency, environmental stewardship, flexibility, and innovation to the City's collection programs Method of Collection The system we will be using, which is also used in our Alameda operations, is a state-of-the-art collection system with minimal turning radius and quiet operation as well as low emissions. A tractor confi.gured for route usage fi.tted with a fully automated arm carries a sealed body of 33 cubic yards capacity and with a legal payload of nine tons. The arm has a reach of nine feet. Given the City's preference and requirement that carts be within three feet of the curb, swale or paved surface, the greater maneuverability of the tractor combined with the nine-foot arm enables eff:tcient collection in an automated fashion. Controls for the automated arm are located inside the cab for fully automated operation, which also allows the driver to operate the mechanism from curbside in tighter situations. The truck is dual drive so that it may be operated from the right side while drivers are performing their route duties. An improved turning radius is realized with a tractor compared to the turning radius of a straight frame vehicle-allowing the vehicle to get closer to containers, and making it easier for drivers to use. The low entry cab that AVI specifIes also increases driver satisfaction with the equipment. Compaction occurs continuously and quietly-mitigating many of the environmental issues associated with standard collection vehicles. Perhaps the most profound advantage of using the Starr System, however, is that the sealed body allows transfer of material from one vehicle to another without any risk of releases to the environment along with levels of efftciency that cannot, be obtained through other collection systems. There are several reasons for this. First, the sealed bodies detach, and can be doubled-up on a transfer tractor to haul to the landf:tll or organics processing facility when full; this process will take place in AVI's yard in Pleasanton. This feature grants tremendous flexibility to the City, especially when using a remote location processing, as is the case with the current organics processor, Grover Landscaping in Vernalis, which is approximately 80 miles round trip from AVI's operations base, or any remote disposal location the City may elect to do business with. Secondly, a fleet of Starr System vehicles allows for equipment interchange between programs when a vehicle is down for repair or maintenance. Equipment used for collection of multi-family and commercial municipal solid waste, as well as for the annual clean-ups and holiday tree collection program will AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 47 be standard, as noted in the appropriate sections following. AVI strongly believes its proposed collection methods bring optimal efftciency, environmental stewardship, flexibility, and innovation to the City's collection programs. Hazardous Waste Management Protocol AVI's route drivers are trained to watch for and recognize hazardous materials. While automated cart service does not allow for visual screening of the cart contents, our collection staff will nevertheless be aware of the potential for hazardous or unacceptable material types during route duties and will periodically inspect cart contents for prohibited materials. AVI uses a tag system to notify customers whenever hazardous or other non- permitted materials are encountered. Drivers leave the tag on the cart, and if the materials are not collected due to the presence of hazardous waste, the tag will indicate this. They will go on to advise the customer to call our customer service department for information about proper disposal. In the event that the presence of hazardous or dangerous waste poses a public health risk, the driver will immediately call customer service on the two-way radio. AVI staff will then notify the appropriate public agency(ies (Toxic Substances Control, Dublin Fire or Police Department, Local Emergency Response, etc.). During commercial bin collections, AVI drivers will use the same procedures for identifying and reporting hazardous waste. In the event that hazardous waste is inadvertently collected and discovered at the landf:tll tipping area, AVI will attempt to track the material back to its commercial source and take appropriate action. In the event any materials (refuse, recyclables, or compostable materials) are collected on route and, due to the presence of hot ashes, combustible solvents, rags, or other contents, the materials combust or cause a :fi.re in the collection vehicle, AVI staff will immediately attempt to extinguish the f:tre with the appropriate f:tre extinguisher that is standard equipment on all our rolling stock. The driver will call the f:tre department immediately if his/her attempt to extinguish the f:tre did not succeed. If combustion is inside the enclosed body of the collection truck, the driver will stand by to keep anyone from approaching the truck and wait for the Fire Department's advise as to whether the truck should be taken to a designated location to empty the contents or remain in place. Procedures for clean-up of vehicle spills Depending on the nature and size of the spill, either the driver or operations supervisor responds to spills immediately. All collection and service vehicles are equipped with the proper implements, absorbents, and safety devices in order to clean up common spills. Again, AVI personnel detect and correct the source of the problem before the vehicle is placed back out on the route. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 48 This page has been intentionally left blank. AVI AMADOR VALLEY INDUSTRIES TECH·NICAL PR.OPOSAL: F<OiR ALL COLLECTION SERVICES AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 49 COLLECTION SYSTEM SUMMARY TABLE AVI has one backup vehicle for residential and commercial routes. Other equipment is available from sister organizations as needed. CART SERVICE Collection Methodology AVI will provide fully automated refuse collection services to all eligible cart service customers, including single-family residences and multi-family residential complexes, or commercial customers using cart service. Under a fully automated system, customers will place carts at the curb in a manner that allows truck access for automated lifting and dumping of materials. AVI also' will provide on-premises (back yard/side yard) walk-in service for all eligible elderly and/or disabled customers who have been granted on-premises service by the City. It is our understanding from the RFP that such on-premises service includes collection of refuse, recyclables and organic materials. Cart service collection will take place weekly (Monday through Friday) with all collection routes operating between 6:00 a.m. and 6:00 p.m. We anticipate completing all cart service refuse collection routes by 3:00 p.m. Refuse, recycling, and organic materials collection routes will be conducted on the same day so that each customer will have a single collection day for all materials. AVI will perform all collection services in conformance with the collection standards specif:ted in the Draft Agreement. We will handle the customer containers with care and ensure that all our collection drivers treat private property with respect, when service requires entering side or back yards. We have selected appropriate equipment and have procedures and policies in place to avoid spilling materials during the collection operations or while transporting materials. We will provide all on-board equipment and driver training necessary to ensure that any inadvertent spills are cleaned up promptly and that all litter in the immediate vicinity is cleaned. AVI will follow the specif:ted holiday collection schedule and provide all customers with two-week advance notice of any collection schedule changes. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15. 2004 PAGE 50 Our refuse collection trucks are equipped with two-way radios so that drivers can maintain constant communication with customer service and respond as needed to any service issues reported during the day. We use a written Corrective Actions Notice (tag system) to alert residents of signif:tcant setout problems, and we indicate specific reasons (inappropriate materials, overflowing cart, inaccessible placement of cart, etc.) for any non-collection. Equipment All containers and collection vehicles will be new at the start of the contract term. AVI will meet or exceed the contract requirements for equipment cleaning, maintenance, and repairs. The collection vehicles selected by AVI are composed of two pieces of equipment - a tractor-trailer cab manufactured by Auto Car, and a Starr System trailer manufactured by Heil. The cab will be equipped with dual drive (right side for automated collections on route, left side for transport off route). The trailer system is equipped with a fully automated lift arm for gripping, lifting, and dumping carts, a 3-cubic-yard receiving hopper on the right side of the unit; and a 33-cubic-yard, enclosed body with compaction capability. The driver can remain in the cab during collection and can lift and empty carts mechanically. A unique feature of the Starr System is the "double trailer" capability that can be used once collection routes are completed. The trailer system allows for two trailers to be connected and hauled by a'single tractor; providing AVI with the flexibility to haul two route loads in one trip. This eliminates half the trafftc impacts normally associated with transporting refuse to the landf:tll. Other advantages of the system are: · Increased safety and maneuverability to back up and/or turn in narrow streets, courts, cul-de-sacs, and other tight areas; . Better payloads with the 33-yard body and compaction features; and · Cleaner collection operations due to the enclosed body and side loading features. {Vehicle speCŽfications are included in the Appendix.} All cabs and trailers will be painted white with .green lettering. 1.ì-ailers will contain sign frames which will be used to designate the type of collection (refuse, recyclables, organics materials) performed by the truck. They will also prominently display pertinent AVI contact information. In developing our collection vehicle cost estimates for the cart service collection program, we have budgeted for both primary vehicles for regular route service an additional vehicle for back-up and contingency service. The vehicle costs are included in the cost proposal worksheets. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 51 Customer Containers Routes and Crew Size Please refer to the Summary Table in this section for our assumptions regarding number of routes and crew size. AVI will purchase new, wheeled carts with attached lids for cart service collection service. We recognize that ownership of these carts will transfer to the City at the end of the franchise agreement. As specined, AVI will provide 32-, 64-, and 96- gallon carts (or similar size's!. The customer can select his/her preferred size. Currently the vast majority of the City's customers are using 32-gallon containers. Consequently, we propose to use this size as the default, if a customer does not respond to the public education and outreach we will conduct to assess cart size preferences. (A more detailed description of our approach to identifying customer preferences prior to the implementation of new customer services is presented in the Public Education and Outreach Plan. We are using this approach to ensure that every customer will be provided with a new cart at the start-up of the new contract.) Our collection crew members are trained to provide courteous and conscientious service. We have selected Toter carts for use in the City of Dublin. These carts are fully warranted for a period of 10 years and are designed for fully automated collection service. All refuse carts will be gray with gray lids; recycling carts will have a gray body and a black lid; and the organics cart will have a green body and green lid. We have worked with this vendor many times and have always had a positive experience. They have consistently provided a sturdy, dependable product and delivered on time AVI acknowledges that we will be contractually obligated to provide a replacement cart for each one that is lost or stolen, through no fault of the Contractor, up to one time per year at no cost to the customer. If a customer should request a cart over the specif:ted amount, the Contractor shall deliver the cart and receive compensation from the City. BIN SERVICE Bin service includes commercial businesses, centrally serviced multi-family complexes, and others that use bin containers for refuse. Commercial businesses and managers of apartment complexes will be contacted to introduce the new collection contractor, as described in the Public Education and Outreach Plan. It is AVI's plan to contact bin customers individually to exchange current bins for new bins as needed. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 52 Collection Methodology AVI will provide bins ranging from one to seven cubic yards in size and will provide a schedule for weekly collection that best suits the customer's needs. Collection hours will be limited from 4:00 a.m. to 9:00 p.m. in commercial areas. A more detailed description of our approach to identifying customer preferences for bin size and collection frequency, prior to the implementation of new services, is presented in the Public Education and Outreach Plan. Bin customers or residents at multi-family complexes will place their refuse into bins that will be emptied into front-loading collection vehicles. Depending on the placement of the bin at the customer's site, the driver can remain in the cab or exit the cab and maneuver the bin into position for lifting with the hydraulically actuated forks on the front of the vehicle. AVI prides itself on customer service and understands our drivers are the first point of contact. f..VI drivers will place all containers back into their enclosures and close enclosure gates upon completion. In case any trash falls out of the bin during pickup, our crews will carry a broom and dustpan to clean up the spilled trash. Routes and Crew Size Please refer to the Summary Table at the beginning of this section for our assumptions regarding number of routes and crew size. Equipment AVI will purchase new collection vehicles and bins for service under the Dublin contract. DEBRIS BOX SERVICE Collection Methodology AVI will provide service to the commercial/industrial sector using debris boxes ranging in size from 15 to 40 cubic yards and compactors of various sizes. Refuse will be collected in all sectors, Monday through Friday. Debris boxes and compactors will be collected and replaced as requested/scheduled by the user. Collection hours will be limited to 4:00 a.m. to 9:00 p.m. in commercial areas. Commercial and industrial businesses will be contacted to introduce the new collection contractor. It is AVI's plan to contact businesses individually. (See Public Education & Outreach Plan for more detail.) Equipment The debris boxes and compactors will be picked up with a roll-off truck designed for debris box handling. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 53 Routes and CrewSize AVI prides itself on customer service and understands our drivers are the first point of contact. Please refer to the Summary Table for our assumptions regarding number of routes and crew size. Residential Clean-Up Events (for Cart Service) AVI will make available three on-call large item events for cart service recipients each year. Collection service will be provided with a flat bed truck for those items that cannot be compacted or items that may be donated for reuse. General trash items will be collected with a rear-end loàder. Clean-Up Events (for MFD Service Units) AVI will work with the MFD Service Unit management to provide collection of three cubic yards per service unit annually. Crew Size Personnel will be assigned as needed to provide this service. REUSE AND RECYCLING AVI recognizes that a signif:tcant amount of material is collected in the clean-up events. We are committed to recycling the highest percentage of the materials possible. Using resale organizations to donate reusable items to and processing the remaining materials at the Pleasanton Transfer Station/MRF will significantly reduce the amount of discarded material taken to the landf:tll. AVI will provide services to City facilities, as described in the RFP and Draft Collectiop Agreement. Service will be provided not less than weekly at no charge to the City. AVI will provide the bin services specif:ted for the City facilities (City Hall, librarYI f:trehouses, etc. , and cart, bin, and debris box service for special events in the same way that we provide similar services to any commercial customer. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15,2004 PAGE 54 This page has been intentionally left blank. AVI AMADOR VALLEY INDUSTRIES Amador Valley Industries Vehicle Inventory Quantity Year Type & Model Anticipated Life Solid Waste, Recycling and Organic Collection Vehicles Tractor 9 2005 Autocar WXLL42T CNG 10 Years Trailers 11 2005 33 Yard Heil Auto Collectior 10 Years Commercial Collection 3 2005 Autocar WX64 FEL CNG 10 Years Roll-Off Collection 1 2005 Autocar WX64 Roll-Off Dies 1 0 Years Large Item Collection 1 2005 GMC T7500 Flatbed Diesel 10 Years Christmas Tree Collection 1 2005 Hail 5000 Autocar 10 Years Small Bin Delivery 1 2005 GMC 6500 Fork Truck 10 Years Supervisor Pickup 1 2005 GMC 3/4 ton Pickup Truck 10 Years .. TECHNICAL P<ROPOSAL: DIVERSION PLAN AVI AMADOR VALLEY INDUSTRIES -. PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15. 2004 PAGE 55 DIVERSION PLAN AVI is committed to not only meeting but also exceeding the diversion requirements stated in the Dublin Collection Service Agreement. AVI is committed to not only meeting but also exceeding the diversion requirements stated in the Dublin Collection Service Agreement. AVI will partner with the City to assist Dublin in reaching the Alameda County diversion goal of 75%. We know this is not an easy goal to achieve, but we believe that by working in partnership with the City, it can be done. AVI is proposing a comprehensive set of services designed to provide Dublin residents and businesses with every opportunity to divert material from disposal to recycling. This set of services is reinforced by a robust and creative public outreach and education program. While the f:tnal diversion percentage for the City-and the diversion percentage for each specif:tc material in the waste stream-will depend on a number of factors, we are completely committed to working with the City to achieve the 75% goal agreed to by the Alameda County Waste Management Authority and Source Reduction and Recycling Board. Please also note that Section 7 of this proposal contains a complete description of our processing facilities and approach to diversion of specific materials. Our Approach to Source Reduction Our basic approach to "source reduction" or waste prevention is simply to take it as seriously as we do the provision of recycling services. Despite the fact that source reduction is at the top of the AB939 hierarchy, municipal contracts do not typically reward either source reduction investment or source reduction performance. AVI believes the hierarchy in AB 939 makes economic sense, as waste prevention reduces both internalized costs (collection, processing, disposal or recycling) and externalized costs (extraction, transportation, manufacture, etc.) of materials use. Our suggestion is that under this Contract, the Contractor shall be required to present at least one idea for a waste prevention program to the Dublin City Council during each Calendar Year of the Contract. Each Waste Prevention program idea must be supported by two things: . An economic justif:tcation for the program, in terms of the projected costs of the program, and the number of tons of material then generated in the City of Dublin that will be reduced as a result of the program; and · A methodology for measuring the results of the program. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 56 The City Council would maintain the absolute right to accept of reject each Waste Prevention program idea, at its sole discretion, and based on the merits of the idea and support for the idea. If, however, the Council decides to accept waste prevention programs for implementation, allowable expenses related to the provision of such programs shall be considered a special category of allowable expense, and entitled to a return on investment that is greater than the return allowed on other activities. AVI AMADOR VALLEY INDUSTRIES TECHNICAL PROPOSAL: PROCESSING PLAN AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 57 PROCESSING PLANS Processing Facility The Pleasanton 'lì-ansfer Station Material Recovery Facility (MRF), located on Busch Road in Pleasanton, will receive and process the recyclable materials generated through AVI's residential and commercial collection program in Dublin. Nature and Quantity of Waste to Be Accepted Waste Types All recyclable materials and organic waste will be hauled to the Pleasanton Transfer Station, which includes a MRF with public drop-off and buyback selVices. All MSW from residential and commercial sources in Dublin will be hauled directly to the Vasco Road Landf:tll. All recyclable materials and organic waste will be hauled to the Pleasanton Garbage Service Transfer Station, which is fully permitted to process the quantity and type of material anticipated from the City of Dublin. The facility currently receives waste from residential customers under franchise agreement from the City of Pleasanton, as well as from commercial customers in the Pleasanton area. A Material Recovery Facility and a public recycling drop-off and buyback center are available at the site. Cardboard, newspaper, some plastic, aluminum, glass, organic wastes and ferrous metals are sorted from the waste stream. Please note that liquid wastes (exceeding 50% water), hazardous wastes, and wastes requiring special handling are not accepted unless specif:tcally stated as acceptable in the Solid Waste Facility Permit. Waste Quantities Desžgn Capacity The design capacity of the transfer station is capable of handling 720 tons of waste per day, and a tonnage limit of 720 tons is allowed in the City of Pleasanton's conditional use permit. However, because all MSW will be directly hauled from the routes in Dublin to Vasco Road, no City of Dublin material other than source- separated recyclables will be processed at our facility. Amador Valley Industries will utilize the Pleasanton Material Recovery Facility for the processing of recyclables collected under a contract with the City of Dublin. We can guarantee capacity for all of the material collected for the term of the contract anticipated in the RFP, as this facility is owned and operated by our sister company. AVI anticipates that it will be functioning under its permitted tonnage cap even when factoring in the anticipated growth rate in Dublin. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 58 Please note that in the Alternatives section of this proposal, we have described a collection system that would allow residents to place bagged waste in the same cart as mixed recyclables. We feel this alternative has a number of environmental and economic advantages for the City. Should the City wish to consider this alternative, it will be necessary for AVI to obtain formal approval from the City of Pleasanton to process this additional material under our Conditional Use Permit. Recyclable Materials Processing What follows here is a description of the process by which recyclable material collected in the City of Dublin will be processed and sorted for sale to end markets. Each truck coming from the City of Dublin will enter the facility through an in-ground scale, which will ensure that all material from these routes will be separately weighed. All scale information will be entered by the attendant into our computer software for AB939 and contract reporting purposes. Please note that all material from the City of Dublin will be processed in a separate shift from materials collected from other jurisdictions. This processing approach ensures that City of Dublin materials will be handled and weighed independently, which is important for all revenue and diversion reporting purposes. All of the numbered information in the following section refers to the schematic diagram that follows directly after this section. Once incoming trucks have been weighed, they will be directed to the recyclables tipping area. Material from the tip floor will then be taken by the loader tractor and fed onto infeed conveyor # 1, where it will be transferred onto the existing pre sort conveyor # 2 and presort platform. There manual sorters will remove contaminants, followed by ONP, OCC, and all other types of desirable materials. The manually sorted material will be dropped through sort chutes into bunkers below the platform, to be stored for later baling or, in the case of contaminants, transfer to a garbage load-out pit. The "overs" from the presort conveyor drop onto transfer conveyor # 3 and feed onto the second presort conveyor # 4, where remaining large trash and contaminants that would jam or impair the operation of the screens will be removed manually. This sorted material will be dropped through sort chutes onto trash transfer conveyor # 8, where it will be transported to the tip floor for loading into load-out pit # 1. The "overs" from conveyor # 4 will be fed onto f:tnes screen # 5, where minus two- inch material will be removed through the screen, dropped onto transfer conveyor # 7, taken to transfer conveyor # 8, and then conveyed to the tip floor for removal to load-out pit # 1. The "overs" from the f:trst f:tnes screen will be fed onto the f:tnes screening portion of the f:trst deck of the CP screen where, again, minus two-inch material will be removed through the screen, dropped 'onto transfer conveyor # 7, taken to transfer I AMADOR V~~NDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 59 conveyor # 8, and then conveyed to the tip floor for removal to load-out pit # 1. The plus two-inch material that remains on the CP Screen will be processed on the screen, where mostly f:tber-or other similar material in size and weight-will be taken over the top of the screen. Mostly containers-or material similar in size and weight to containers-will come off the back of the screen. The "overs," or mostly f:tber material from the top of the CP Screen, will be dropped into surge hopper # 12. There it will be consolidated for removal to inclined transfer conveyor # 13 for transfer to mixed paper transfer conveyor # 14, then fed onto mixed paper clean up conveyor # 15, where contaminants will be manually removed from the mostly mixed paper. The remaining mixed paper will be dropped onto the baling tip floor to be stored for future baling. Manual sorters remove contaminants, followed by ONp, acc, and all other types of desirable materials. The "unders," which are mostly containers from the CP Screen, will be dropped onto transfer conveyor # 9 for transfer to inclined container sort line infeed conveyor # 10 for transfer to the existing container sort conveyor # 11, where plastic, glass and aluminum containers will be removed manually. Steel containers and other ferrous material will be removed by an over belt magnetic conveyor, and the remaining material (mostly residue) will be dropped or "negatively sorted" off the end of conveyor # 11 to a storage hopper below. All of the sorted material from container sort conveyor #11 will be dropped through sort chutes into hoppers below the existing container sort platform and stored for removal by forklift for processmg. Recyclable Materials Marketing AVI has relationships with at least two major purchasers for each commodity to ensure a consistent material flow even during periods of market downturns. AVI maintains solid relationships with all its material buyers and tries to sell to at least two buyers per commodity each month. AVI is an experienced processor, with over 20 years of experience in selling a wide variety of materials into end-use markets. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 60 Organic Waste Processing Plan Amador Valley Industries has secured processing capacity at a facility that will commit to maximizing the amount of organic material converted to compost· and mulch products. This approach provides the City of Dublin with an environmentally sound, long·term and cost effective organic processing option. Our approach also minimizes the total residuals that could be used as ADC or transformation and demonstrates a true commitment to the principle of "highest and best use" of materials. We are proposing to make use of the Grover Landscaping facility in Vernalis until the Alameda County Waste Management Authority's (ACWMA) facility in Sunol has been constructed and is operational. Both facilities will guarantee that no materials will be used as ADC and do not support transformation. We believe these two facilities will maximize diversion and minimize the long-term transportation costs for the City of Dublin. Grover Landscaping Mark Grover, the owner of Grover Landscaping, is an industry leader and has been composting organic waste materials for over two decades in the Central Valley. His clientele includes numerous Bay Area customers including the City of Berkeley. Currently Grover Landscaping transports and compost green waste and food waste from the City of Berkeley's Urban Ore Facility. Organic materials are composted at the Vernalis facility using a time-tested method, called conventional windrow composting. In this method organic material is preprocessed to def:tned specif:tcations and then placed into rows. These rows are turned and watered periodically to sustain a controlled biological breakdown of the organic material. After a period of time, the organic material stabilizes and matures, and the resulting compost is sold as products. The California Compost Quality Council certifies the compost products created at this facility, and many organic farmers in California-including Mr. Grover's own orchards and agricultural operations-use his compost products. The compost products from Vernalis are sold in bulk and bag under the brand name, WonderGro and Grover Compost. Grover's proven success and product quality will ensure that the transition from a green waste collection program (current City program to an organic collection program will be successful. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 61 Beyond this description of our processing facilities and plans, please find below answers to the specific questions referenced in the RFP: Q: How will the facility track tonnage from the City of Dublin if material is being received from multiple jurisdictions? A: Grover currently employs a computer automated scale system that will track each load's weight, date delivered and jurisdiction or origin of load. A summary of the total tons of organic material can then be produced to satisfy the reporting requirements in Section 5 of the RFP. AVI will work with organic waste facilities that guarantee that no materials will be used as AOC. Q: [What is] the average monthly residue level at the facility for the last twelve (12) months? A: Approximately 2.5 to 3 percent by weight has been disposed as residuals at the Grover Facility over the last 12 months. Q: [Please provide] contact names and numbers for representatives of each regulatory agency that monitors the processing facility's compliance with applicable local, state, and federal laws and regulations. A: Mr. David Otsubo (tel. (916) 341-6330) of the California Integrated Waste Management Board conducts monthly inspections of the facility. No other agencies inspect the facility on a regular basis. Q: Provide a written commitment guaranteeing capacity (on a daily and annual basis) for the Recyclable and organic materials col/ected under the Col/ection Service Agreement over the life of the Col/ection Service Agreement. A: Please see the attached letter of commitment from Mr. Grover directly behind this Section. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 62 Q: List any import restrictions, taxes, or fees that will be applicable to the receipt of the City's Recyclable or Organic materials. Discuss the ability of the host jurisdiction or state to Increase or levy taxes, host fees, or other fees. If there 1$ an Import restriction on accepting material from outside of the loca/jurisdiction, describe the process to have the import restriction waived. A: There is no importation restriction for recyclable material to be processed at the Pleasant on Transfer$tatibn and Material Recovery Facility. Likewise, there is no importation restriction for organic materials within or outside Stanislaus County where the Grover Facility resides. There is a handling restriction due to Alameda County being within the quarantine area for Sudden Oak Death, and all material from the City of Dublin program will be placed into an active composting system by end of each business day in order to maintain the effectiveness of the quarantine area. There are no taxes for the Grover facility to receive organic waste. At this time Mr. Mark Grover, the owner and operator of the Grover facility is not aware that any taxes or fees will be levied in the future. Alternative Composting Facility: ACWMA Sunol Facility In 2001 the ACWMA proposed partnering with a private company to site, build and operate a composting facility in Alameda County. Currently, the ACWMA is pursuing siting and building a composting facility in Sunol, which will be operated by Material Recovery Industries. As agreed between the operator and the ACWMA, the operation will not use any of its materials as ADC and will maximize the amount of compost and mulch products created. Organic materials will be composteq. at the facility using a conventional windrow composting system. In this method organic material is preprocessed to def:tned specif:tcations and then placed into rows that are turned and watered periodically to sustain a controlled biological breakdown of the organic material. After a period of time the organic material stabilizes and matures and the resulting compost sold as products. The proposed operation has been designed to meet or exceed the California Compost Quality Council's standards as well as the United States Compost Council standards and will be registered for use in organic farming. Compost products will be provide'd in bulk and bagged to customers throughout the Bay Area and Central Valley. Currently the Environmental Impact Report is being developed and is expected to be issued later this year. It is currently anticipated that the ACWMA facility will be operational in late 2005. Once the facility is operational, Amador Valley Industries proposes to transition City of Dublin organic material to this facility. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 63 Below please find our responses to specific questions referenced in the RFP in case we make use of the ACWMA facility: Q: How will the facility track tonnage from the City of Dublin if material is being received from multiple jurisdictions; A: Material Recovery Industries (MRI) proposes to employ a computer automated scale system that will track each load's weight, date delivered and jurisdiction or origin of load. A summary of the total tons of organic material can then be produced to satisfy the reporting requirements in Section 5 of the RFP. A VI works with processors that maximize the amount of organic material converted to compost and mulch products. Q: The average monthly residue level at the facility for the last twelve (12) months; A: No records currently exist for the Andrade Facility but MRI is proposing to maximum of 3 percent by weight will be disposed of as residuals at the Andrade Facility. Q: [Provide] contact names and numbers for representatives of each regulatory agency that monitors the processing facility's compliance with applicable local, state, and federal laws and regulations. A: Monthly inspections are expected to be conducted by the Alameda County Local Enforcement Agency (510) 208-9525. At this time no specif:tc inspector has been assigned. Q: Provide a written commitment guaranteeing capacity (on a daily and annual basis) for the Recyclable and organic materials collected under the Collection Service Agreement over the life of the Collection Service Agreement. A: The Andrade Facility is being funded partially by the ACWMA for use by its member agencies. Mr. Brian Mathews of the ACWMA at (510) 667-9895 can conf:trm this. Additionally, Mr. William Schreeder, the president of MRI has provided a letter of commitment for the City of Dublin. Please see a copy of this letter directly behind this Section. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 64 Q: List any import restrictions, taxes, or fees that will be applicable to the receipt of the City's Recyclable or Organic materials. Discuss the ability of the host jurisdiction or state to increase or levy taxes, host fees, or other fees. If there is an import restriction on accepting material from outside of the local jurisdiction, describe the process to have the import restriction waived. A: The Andrade Facility will be within Alameda County and therefore there will be no importation related issues. Additionally, the facility will be within the Sudden Oak Death quarantine area and therefore there will not be special handling requirements. Currently there is limited tax information available. According to Mr. William Schreeder (MRI's president , there is a County business fee of $1 per $1000 of gross receipts, and it is expected that there will be a County Local Enforcement Agency fee based on actual neld cost for the agency. There are no other taxes or fees known at this time. * * * Whichever site is used, AV! will coordinate with our organic processor to provide 10% of the total volume of final processed material produced from organic material collected in the City of Dublin back to the City as a free giveaway. The compost material will be available in bulk for City use. We would like to tie the annual free giveaway to an Earth Day celebration. AVI AMADOR VALLEY INDUSTRIES ROVER Landscape Services, Inc. August 25, 2004 Mr. Bill Schreeder Geo Firm PO Box 362160 Milpitas, CA 95036 Re: City of Dublin Green Waste Dear Bill: Grover Landscape Services, Inc. would be willing to receive the City of Dublin's green waste and food waste. This material would be blended at our Vernalis site for tipping fees of $20.00/ton delivered, assuming that the green waste to food waste ratio is at least 10 to 1. If the food waste content is greater than 10%, the tipping fees would increase to $30.00/ton. Price assumes contaminates of less than 2.5% plastic, glass, or metal. Sincerely, GROVER LANDSCAPE SERVICES, INC. ~dd~ Mark S. Grover President MSG:jsr geofirmdublin CQrporate Office 2825 Kiernan Avenue Modesto, CA 95356·9749 Telephone 209 545·4401 Fax 209545·3315 TolI·free 800585-4401 Fresno Service Center 5392 North Barcus Fresno, CA 93722·5050 Telephone 559277·9570 Fax 559276·2396 ,"- Material Recovery Industries t ) Serving Your Waste Recovery Needs . P.O. Box 593 Sunol, CA 94586-0593 Tel (408) 741-3436 Fax (408) 741-8436 Mr. Jason Behrmann, Senior Administrative Analyst City of Dublin 1 00 Civic Plaza Dublin, CA 94568 August 24, 2004 Dear Mr. Behrmann, Subject to the successful start of operation of the Sunol Composting Facility in partnership with the Alameda County Waste Management Authority, I am provided the following information. Please allow this letter to act as the requested "written commitment guaranteeing capacity (on a daily and annual basis)" for processing the organic waste over the service life of the agreement as defined in the City of Dublin RFP issued July 26,2004. Thank you for your time and should you have any questions, please do not hesitate to co~tact me at (408) 832-0309 or by email atMateriaIRecovery@netscape.net. Sincerely, ¿JJi\~ William Schraeder President MRfGuarLtr2004.doc PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 65 VIOLATION HISTORY Here is a brief description of the only litigation that involves AVI's sister corporation, Pleasant on Garbage Service (PGS). "In January of 2002, Mardel, LLC f:tled a complaint against Pleasant on Garbage Service, Inc. (the "Company" and others, entitles Mardel LLC v. Terrasearch, Inc. and Pleasanton Garbage Service, Inc., Case No. 2002038580, in the Superior Court of the State of California, County of Alameda (the "Action"). In the complaint in the Action, the plaintiff alleged claims for trespass, nuisance and negligence against the Company in connection with the alleged presence of methane gas on and under the plaintiff's property emanating from a closed landf:tll owned by the Company. The complaint requested compensatory damages in an undisclosed amount and injunctive relief to require the Company to prevent methane migration onto the plaintiff's property. The Action was handled on behalf of the Company by Todd Maiden, Esq. of Seyfarth, Shas, 101 California Street, Suite 2900, San Francisco, California 94111. The Action was dismissed on mutually acceptable terms that included the payment of money, mutual releases, an exchange of properties and a covenant to prevent migration of methane. -",;- '. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 66 This page has been intentionally left blank. AVI AMADOR VALLEY INDUSTRIES STATEMENT OF QUALIFICATIONS SEPTEMBER 2004 PAGE 1 .............................................................................................................................. · GIGANTIC IDEA STUDIO Social Marketing for a Sustainable Future Gigantic Idea Studio, Inc. is a place where strategy and creativity connect to make a sustainable future possible. Our Gigantic team of professional strategists, graphic designers, writers and digital media specialists, has a passion for meaningful content and fresh creative work. In particular, we're enormously enthusiastic about environmental and socially respon- sible projects and clients. Our recent work has included the following public outreach campaigns: · A food scrap recycling campaign for Alameda County Waste Management Authority, which has been adapted for Pleasanton, San Leandro and Albany; · An E-waste recycling campaign system, used in Contra Costa County and the City of Pleasanton, that includes a flyer, an ad and a small pocket fold- er with customizable inserts; · Quarterly bill insert newsletters on waste reduction for Central Contra Costa Solid Waste Authority and the South Bayside Waste Management Authority; · Our expertise, combined with our professional, yet personable work- ing style will make your next project a Gigantic success. Please visit www.gigantic-idea.com for examples of our work. SERVICES Strategy Communications Assessments Marketing Plans Public Outreach Campaign Development Concept Ideas & Slogans Visual Identity Multi-Cultural Themes Content Copy Writing News Releases Radio & TV PSA Scripting Video Scripting Translation · Creation Design & Layout Illustration Photography Website Design & Implementation I!'.~-'"' www.gigantic-idea.com gigantic idea studio gigantic Idea studio STATEMENT OF QUALIFICATIONS SEPTEMBER 2004 ............................................................................................................................... CD-ROM Development Video Production Related Services Media Relations Media Buying Focus Groups · CLIENT LIST The following is a list of current and past clients of Gigantic 'Team Members: Private Sector Alamo Ventures Applied Compost Consulting Arcadia Marketing Services Bay Relations Berg Davis Public Affairs C2 Alternative Services Carl & Manor Advertising Hilton Farnkopf & Hobson, LLC Home Remedies Lorand & Company, Inc. Macworld Natural Logic, Inc. RAPS Cards Sunset Scavenger Company Uribe & Associates Waste Management, Inc. · Public Sector Alameda County Waste Management Authority and Source Reduction & Recycling Board Bay Regional Outreach Coalition (BayROC) * Central Contra Costa Solid Waste Authority Central Sanitary District, Martinez, California * City of Alameda, California City of Albany, California * City of La Quinta, California >I< City of Livermore, California City of Newark, California* City of Pleasanton City of Portland, Oregon >I< (with HF&H and Applied Compost Conslllting) City of Rancho Palos Verdes, California City/County of San Francisco Department of the Environment* City / County of San Francisco Public Utilities Commission, Water pollution Prevention Program * City of San Leandro, California City of San Ramon City of Santa Rosa, California >I< · where strategy and creativity connect ¡¢:!M STATEMENT OF QUALIFICATIONS SEPTEMBER 2004 PAGE 3 .............................................................................................................................. · City of Vacaville, California * Contra Costa County County of San Mateo RecycleWorks South Bayside Waste Management Authority /RethinkWaste West Contra Costa Integrated Waste Management Authority West Valley Cities Solid Waste Management Authority* Non-Profit Aquatic Outreach Institute East Bay Depot for Creative Reuse * Institute for Environmental Entrepreneurship International House, Berkeley Octave Alliance Pets Are Wonderful Support California Association of Human Relations Organizations * Gigantic team members worked with this client as a subcontractor or as part of the Montague Communications Group. · · www.gigantic-idea.com gigantic idea studio gigantic Idea studio where strategy and creativity connect · · · Q&A Research Experience Q & A Research is well prepared to handle a project of this importance and size. Over half of the studies that Q & A conducts are customer satisfaction studies, both consumer and business to business. In addition, Q & A recently conducted a quantitative study for Gigantic Idea Studio on behalf of SBWMA We are confident that we can successfully execute this project Q & A Research, Inc. - History Since its inception in 1991, Q & A Research has been one of the fastest growing marketing research suppliers in the U.S, recognized two consecutive years by the "San Francisco Business Times" as one of the Top lOa Fastest Growing Bay Area Private Companies. We attribute this exceptional growth to a company ethic that combines excellent service, fast turnaround, and affordable pricing. Overview of Q & A Research, Inc. a & A Research is comprised of seasoned professionals with extensive experience in all facets of consumer and business-to-business research, spanning the full range of qualitative and quantitative methodologies. From the president of the company down, experience, quality, and the timely delivery of actionable results are hallmarks of the Q & A Research team. a & A Research is a full-service marketing research supplier. From problem definition, methodology selection and questionnaire design, to data collection, tabulation and analysis, you can rely on Q & A to make a strong contribution to your research effort. We have applied a wide range of research methods: · Mail Surveys · Telephone Interviewing (CA TI) · Mystery Shopping · IVR (Interactive Voice Recognition) · Central Location Pre-Recruits · Focus Group Recruiting and Moderation · Home Use Tests · Web Surveys · Mall Intercepts · One-on-One Interviews · Trade Show Interviews · Database Management · Online Bulletin Boards To a multitude of marketing issues: · Customer Satisfaction · Product Usage and Attitude · Advertising Awareness · Employee Opinions · New Concepts · New Print, Radio and TV Copy · Packaging · Market Sizing and Segmentation Across a broad spectrum of industries, products, and services: · Financial Services · Education · Insurance · Health Care · High Technology · Utilities · Broadcast/Media · Human Resources · Communications · Government PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 69 PROPOSAL ALTERNATIVES & EXCEPTIONS In response to the language in the RFP that "proposers may submit exceptions and alternatives to the services listed.. To the extent that such exception or alternative is an improvement in service or price," AVI is pleased to offer alternatives in our approach to service and pricing. What follows in this section is a discussion of three specif:tc ideas that offer real value to the City of Dublin, as well as what we believe is one minor, but perhaps creative, exception to the language of the RFP. The three alternative ideas we'd like to offer are: · The creation of a natural gas fueling station in the Dublin/Pleasanton area. · A "single stream" approach to collection that can save money and reduce environmental impact while improving service quality, and; · An alternative approach to contractor payment that directly rewards increased diversion levels in support of Alameda County's ultimate goal of 75% reduction in landftl1ed material from the 1990 baseline. The single exception we would like to discuss is the diversion language in the draft Contract, Section 6.01. While we are putting forWard a comprehensive set of diversion services accompanied by a rigorous approach to public education and outreach, the existing language requires 50% diversion from commercial customers that receive recycling service from companies other than the Franchised hauler. Because recyclable materials will not be available from these customers, it is not likely that any franchised contractor could obtain 50% div:ersion from this part of the waste stream. With this in mind we would like the opportunity to discuss the possibility that the 50% requirement be applied only to customers for whom the Contractor under this Agreement provides all collection service. Alternative 1: Natural Gas Fueling Station WhileAVI strongly supports the use of compressed natural gas (CNG -fueled vehicles, the closest fueling station available to any proposer is the UPS facility in the City of San Ramon. As an integral part of our approach to providing environmentally superior service, we propose to site a CNG fueling station at our Pleasanton facility. AVI and its sister companies have experience in siting and developing a CNG fueling station in conjunction with collection services. Our facility in Sunnyvale developed a fueling station that was developed at a cost of approximately $500,000 and for which permitting took approximately 6 months. This facility has received awards from the American Lung Association and the Natural Gas Association. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15,2004 PAGE 70 There are a number of issues related to CNG fueling that are critical to the practical implementation of natural gas fueled trucks. Many stations will not fuel trucks over 3000 lbs of fuel, which is not sufftcient to cover complete routes in all cases. One of the advantages of having a local facility to serve the Dublin program is that we can assure the correct amount of CNG to cover the services and routing. We would like the opportunity to discuss options for funding this fueling station, including making it available to third parties, as part of our overall approach to providing service. Alternative 2: The Dublin j Brown Bag" Diversion Program AVI has long believed that allowing residents the convenience of "single stream" recycling is a good idea from the perspectives of both cost and diversion. Our Pleasanton service goes a step further, and allows residents to place commingled recyclables in a single container with household trash. The bags are then separated and the enclosed material sorted at our Pleasanton MRF. For the City of Dublin, we are proposing to tal<e this idea of bagging a portion of discarded household trash, and literally turn it on its head! Wouldn't it be convenient if residents could simply place a brown trash bag in the cans in your bathrooms and kitchen, and then tie those bags up and throw them into a single wheeled cart containing the discarded material from the rest of their homes? We believe that the majority of discarded material is, in fact, recoverable, and that the best way to provide service is by providing two, rather than three carts for collection. This simplif:ted option reduces the number of carts, trucks, and service stops at each home each week, while likely increasing diversion by making participation even easier for Dublin residents. Under this program, the "brown bags containing non-recyclable kitchen and bathroom waste can be removed easily from the stream of recyclable material at the beginning of the MRF sort line, leaving the remaining paper, containers and other recyclable materials to be sorted into commodity types. Because AVI already has a fully permitted MRF/transfer facility capable of this "negative sort" process, there would be no· additional capital cost to provide this type of service. Each home needs to be provided with 2 instead of 3 wheeled carts, while collection service can be provided with 2 trucks instead of 3 (one for greenwaste and food waste, the other for commingled recycIables and "brown bag" waste . This reduces the initial capital cost for the overall program by approximately $950,000, while reducing environmental impact by eliminating approximately one-third of all AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 71 truck trips required to provide residential service each year. This reduction results in reduced air emissions, reduced impact on Dublin roads and reduced noise impact on residents as well. Alternative Three: Rewarding Contractor Performance in Achieving Increased Diversion Levels We believe that aligning contractor incentives directly with the outcomes desired by the City makes good sense, and we are pleased to present this specif:tc alternative compensation approach to that end. We propose a straightforward approach that would reward the Contractor directly for exceptional performance in achieving diversion levels for the City. After all, this is the best indicator of environmental performance for a recycling and solid waste contractor. Our idea is simple. We suggest a specif:tc process to create incentives for the Contractor to achieve increased diversion levels. Each percentage point of diversion above 50% should reward the Contractor by sharing some portion of the landf:tll cost savings that accrue to the City from this diversion. At the same time, each percentage point of diversion below 50% should penalize the Contractor by imposing some portion of the additionallandf:tll cost that accrues to the City from this failure to provide diversion. 1. The increase in operating ratio per point of diversion should be greater after the 50% goal has been achieved. Because Dublin is at an approximately.. 50% diversion rate already, and because source reduction and recycling programs that increase diversion up to 50% are "mandatory," these programs should be rewarded at a lesser rate than those that accomplish greater than 50% diversion (and can therefore be considered exceptional by the Waste Board.) 2. Source reduction programs should be rewarded at a higher rate than composting and recycling programs. We assert this for two reasons: one, that source reduction is higher in the State hierarchy embodied in AB 939; and the other, that source reduction programs do not incur the same operational costs for Dublin that Composting and Recycling programs do. Because the operational savings to the City are greater for source reduction programs, the incentive to the Contractor should be larger for these programs as well. AVI AMADOR VALLEY INDUSTRIES PROPOSAL TO CITY OF DUBLIN SEPTEMBER 15, 2004 PAGE 72 This page has been intentionally left blank. I. AMADOR VA~~NDUSTRIES September 29, 2004 Jason Behrmann Administrative Analyst City of Dublin 100 Civic Plaza Dublin, CA 94568 u [':&Ufjl\~\l RE: Amador Valley Industries - Bid for Garbage Service Dear Mr. Behrmann: I have worked with Pleasanton Garbage Service (PGS), which is submitting a bid as Amador Valley Industries to provide garbage collection service for Dublin. I can say without hesitation that there has been a very positive relationship between the City of Pleasanton and pes for at least two decades. PGS is professional in all interactions with the City and has responded positively to whatever programs and services we wanted to provide. They have been extremely attentive to customer concerns, and we very seldom rec~ive a complaint here at City Hall about the services they provide. When PGS wanted to pursue recycling, they worked with us to create a number of model programs, beginning with our "picking station", which is both unique in the County and highly successful. Since then, we have augmented our programs with a food waste program, composting and exciting school recycling efforts. Additionally, PGS is an involved corporate partner with our community. They are legendary for their community service and willingness to respond to community activities and events. I could not recommend more highly pes and the principals who own and manage the company. They know their business and are men and women of high integrity. I would be happy to answer any questions you may about them as you review their qualifications and determine whether they will be awarded your garbage contract. Sincerely, '~~~("\ J\~ -\\\c~6S,Ll'Q)ý~- Deoorah McR"éèhan City Manager P. O. Box 520, Pleasanton, CA 94566~0802 City Manager City Attorney (925) 931·5002 (925) 931-5015 Fax: 931-5482 Fax: 931-5482 i:conomic Development 157 Main Street (925) 931·5038 Fax: 931-5476 123 Main Stree~ City Cierk (925) 931-5027 Fax: 931 ·54ßB City of Alameda · California September ~, 2004 Jason Behrmann Senior Administrative Analyst 100 Civic Plaza Dublin, CA 84568 Re: Letter of Endorsement Dear Mr. Behnllann: I am writing at the request of Alameda County Industries (ACI) to infonn you of the City of AlamedaJ.experience with ACI curbside collection of solid waste, commingled recyc1ables and organics materials. The Public Works Department administers the franchise agreement with ACI for residential and commercial integrated waste collection services. The agreement provides for customer billing services, residential and commercial curbside collection of solid waste, commingled recyclable materials and organics materials since late 2002. Since that time my staff and I have had the oppOliunity to work closely with the management team and employees of ACI. ACI is professional and helpful. They are a progressive company that works shoulder-to- shoulder with my staff, residents and businesses to promote recycling, implement an aggressive citywide organics collection program and provide significant support for various recycling efforts. ACI provides reliable and high quality customer service, responds quickly to complaints and resolves issues in a timely maImer. I consider the executive staff to be competent, knowledgeable, and responsive. I have had no difficulty in resolving challenging issues with them. Company staff is creative in perfoD11ing outreach to the community and can be relied upon to participate in community events. Based on my experience with ACI, their efforts demonstrate that they value their relationship with the community aI1d make every effort to assure that they maintain a positive reputation. If you have questions regarding the City's experiences with ACI, please call me at 510-749- 5840. Matthew T. Naclerio, P.E. Public W orlcs Director MTN :gc G: \PUB WO RKS\ENVSY CS\environ 2004\int wastc\ACI\Documcnts\AClletterofendorsemenLdoc Public Works Department Jameda Point, Building 1 950 West Mall Square, Room 110 Alameda, CA 94501-7552 510749.5840 · Fax 510 749.5867 · TOO 510 522.7538 .0, Printed on Recycled Papa September 8,2004 Mr. Jason Behrmann Senior Administrative Analyst City of Dublin 100 Civic Plaza Dublin CA 94568 Subject: Amador Valley Industries. Dear Mr. Behrmann: Mr. Robert Molinaro, President and CEO of Bay Counties Waste Services, Inc., has asked me to provide you with my impressions of his company in its role as Sunnyvale's franchised refuse hauler. Mr. Molinaro has informed:l,1le that his Amador Valley Industries company is bidding on a contract in Dublin. By way of background, Bay Counties Waste Services has provided collection services to the City of Sunnyvale since 1993 using the name Specialty Solid Waste and Recycling. Collection services provided under contract to the City include: · Residential refuse, yard waste, and recyclables · Commercial refuse · Commercial corrugated cardboard · Industrial refuse (debris boxes) The total annual value of the contract is approximately $14 million. I have been impressed by the integrity, efficiency, and effectiveness of Mr. Molinaro and the other owners and management staff of Bay Counties. The company has a good working relationship with the City and is always looking for ways to improve its ability to provide high quality service to Sunnyvale residents and businesses. After taking ownership of Specialty, Bay Counties worked cooperatively with the City to implement a number of new diversion programs (e.g., yard waste, multi-family recycling, and upgraded City facility recycling). These programs are crucial to the City's compliance with the State's "50% by 2000" diversion. Sunnyvale's diversion reached a new high of 57% in calendar year 2002. Please feel free to call me at (408) 730-7421 if you have any questions regarding Bay Counties Waste Services or Mr. Molinaro's qualifications. Î~^-" ø ßtl~ Mark Bowers Solid Waste Program Manager cc: Marvin Rose File 21.1 ADDRESS ALL MAIL TO: P.O. BOX 3707 SUNNYVALE, CALIFORNIA 94088-3707 TDD (408) 730-7501 OPrinted on Recycled Paper V\.¡ 1- J O--¡:VU't II\JI~ IC' J"I I 11 ~II I j \Jl' ..Jnl1 LLnIWl\V ................,- I- fin nv. -.II U-.l1 I v-.l"tv 1 I . VJ.. City of San Leandro Civic Center. 835 E. 14th Street San Leandro, California 94577 Office of the City Man\iger 510·577-3351 fAX 510-577-B4ú October 15,2004 Ms. Joni Pattillo Assistant City Manager City of Dublin 100 Civic Plaza Dublin, CA 94568 Re: Amador Valley Industries Dear~: It was good to see you at the Alameda County Mayors Conference meeting this past Wednesday. T thùught I would follow up on our cOlwersation regarding proposals the City of Dubtin has received from providers of solid waste collection services by giving youMme information on our experience when the City~ operated refuse service was transferred to a private contractor in 2000. . The City of San Leandro underwent a process to evaluate refuse and recycling services proposa,ls similar to the process the City of Dublin is currently pursuing. Prior to 2000, the City provided refuse and recycling servicc~s to residents and businesses directly through the Public Works Services Departn'lent. The City Council's decision to turn the business over to the private sectOr was basc::d on both economics and the need to improve services. After City staff completed a comprehensive analysis of all of the selection criteria fadars, the City Council awarded a 20~year franchise agreement to Alameda County Industries CACI). T understand one ofthe solid waste services proposals you received is from Amador Valley Industries (A VI). The president of A VI, Bob Molinaro, is also a principal OWner of ACT in San Leandro. Bob a.nd the managarnent staff of ACt have done à remarkable job since assuming the role of service provider. Under Bob's leadership, the transitíon from Cìty~provided service to private contract was completed smoothly and quickly. Excellent customer service and relations is It strong attribute oftbe company. The City Council and staff have been very happy with the relationship that has been created and maintained by ACl. On behalf of the City of San Leandro, I would be glad to serve as a reference for the ability of Bob Molin.aro to provide quality solid waste cQllection services for the City of Dublín. Please let me know if I can be of any assistance in your process to evaluate sew ice proposals. Very truly yours~ L----~·~ "" L.,. ..... 1.. ohn .I. Jermanis City Manager OCT-18-200412:13PM TEL)5105773340 ID)DUBLIN CITY MGR OFFC PAGE: 001 R='38:~