HomeMy WebLinkAbout7.1(Attch#2 RepublicSvcs)
· Proposal to:
The
City of Dubli",
· for
Collection Services and
Disposal Services
September 15, 2004
·
~~REPUBLIC
.~\\ SERVICES, INC.
· f;s R!~,'!l!H~
·
·
September 15,2004
Mr. Jason Behnnann
Senior Administrative Analyst
C/ò City Clerk
City of Dublin
100 Civic Plaza
Dublin, CA 94568
Subject: Proposal for Collection and Disposal Services in Response to the City of
Dublin Request for Proposals Dated July 26, 2004
Dear Jason:
Republic Services, Inc. ("Republic") is pleased to submit one (1) single-sided
original and eight (8) double-sided copies of our proposal in response to the
Request for Proposals (RFP) issued by the City of Dublin (City) for the above-
captioned project. Republic is the third largest full service solid waste
management company in North America, providing municipal waste collection,
recycling and disposal services in 22 states across the coUntry and to more than 67
municipalities in California under franchise agreements. As the fmancially
strongest publicly held solid waste management company in the country,
Republic is known for its outstanding service, technical capability and experience,
customer service, community involvement, and cost competitiveness.
Republic warrants that it has reviewed all requirements of the project as described
in the Request for Proposals, its enclosures, and all subsequent Addenda
(Addendum #1 dated August 24, 2004, #2 dated August 30, 2004, #3, dated
September 1, 2004) and have conducted all necessary due diligence to confIrm
material facts upon which our proposal is based. As required by the RFP, a
$50,000 proposal surety bond is accompanies our submittal. In addition, Republic
will make full payment of the Proposal Development Fee described in the RFP,
within thirty (30) days of the Agreement award to Republic. Republic
acknowledges that the contents of our proposal, including proposed rates,
compensation, and pricing, will remain valid for a period of 180 days from the
submittal date.
3160 Blume Drive
Suite 100
Richmond, CA 94806
f;s R!~'ë!'!~!~
The entity that would be entering into the Collection Services Agreement with the
City is Richmond Sanitary Service, Inc., a wholly owned subsidiary of Republic
Services, Inc. The entity that would be entering into the Disposal Services
Agreement with the City is Republic Services Vasco Road, LLC, also wholly
owned by Republic Services, Inc. If necessary, Republic would be pleased to
provide a parent company guarantee of our perfonnance under the Agreement.
One of our most important strengths as a company is the commitment we have to
serving our customers in a cost-effective and efficient manner, complimented by a
personal and hands-on approach. The City can be assured that Republic Services
will go the extra mile in providing outstanding customer and fIeld service to the
City's residents and businesses. In addition, Republic is one of the few companies
in the Bay area that can offer the City a fully integrated waste management
system--- from collection to processing to disposal--- without having to rely on
third parties for processing or disposal capacity. We own and operate our own
materials processing and compo sting operations in reasonable proximity to the
City's general service area as well as our state-of-the-art Vasco Road landfIll in
Alameda County, which is the only disposal site within IS-miles of the City's
service area. We are pleased to be able to provide the City with long-tenn
guarantees and commitments for recyclables processing, green waste compo sting,
and safe and environmentally responsible solid waste disposal.
We appreciate the opportunity to respond to the City of Dublin RFP and believe
that we have submitted a comprehensive proposal that meets and exceeds the
requirements of the RFP and, in general, serves the greater interests of the City
and its residents and businesses. We look forward to meeting with you and
discussing the various components of our proposal in more detail. Mr. Shawn
Moberg, General Manager, will be Republic's primary contact during the
proposal process. Shawn is located at our Northern California Headquarters at
3260 Blume Drive, Richmond, CA 94806. Please contact Shawn if you should
have any questions. He can be reached by telephone at (510) 262-1632, by fax at
(510) 223-1591, or bye-mail atMobergS@RepSrv.com.
Cc: Mark D. Bozajian, Regional Director of Marketing, Republic Services, Inc.
·
3260 Blume Drive
Suite 200
Richmond, CA 94806
·
·
Section 1
·
Executive Summary
1 .1
Executive Summary
·
Background
Republic is the 3rd largest integrated waste management company in the nation
possessing the financial, technical and operational wherewithal to meet and exceed the City's
RFP requirements. At the same time, we maintain a very personalized, "hands on" approach
to meeting these requirements and in working with our municipal customers. Republic
operates 67 exclusive municipal franchise contracts in !the California marketplace, 10 of
which are in the Bay area. We have an extensive and very specific level of experience with
collection programs identical to those provided for in the Dublin RFP.
We look forward to the opportunity to serve the City of Dublin and believe our proposal
provides a very cost effective integrated waste management system tailored to the needs of
the City of Dublin. Our proposal provides for substal1l1tial program enhancements and a
significant increase in the level of service to Dublin service recipients, coupled with very
competitive rates to Dublin service recipients. Republic is renowned for its outstanding
waste reduction and recycling capabilities and our extensive recycling programs outlined
herein are geared toward achieving compliance with AB '939 mandates. In addition, we feel
the greatest attributes associated with Republic are excellent service to our customers and the
seamless transitions to new programs and services that we have undertaken, and at level that
we believe is unparalleled in the industry.
Republic's Disposal Services proposal provides the Oitty twenty (20) years of guaranteed
disposal capacity at our Vasco Road Landfill----the only disposal site within fifteen (15)
miles of the City----and at rates significantly lower than what the City is currently being
charged. The shorter distance to the Vasco Road Landfill also results in quicker disposal
turnaround, less time off route, fewer route vehicle miles and, hence, less impact on the
environment, in comparison to the City's current disposal site.
Technical, Operational, and Financial Strength-with Personalized, Hands-On Approach
Republic has grown to be one of the leading and most reputable solid waste management
companies in the nation. The foundation of that growth and success is based on excellent
service and customer relations, continuity in management and operations personnel,
innovative and intelligent program development and implementation, and an outstanding
work ethic combined with tireless dedication to serving the needs of our municipalities.
These attributes have been augmented by our state-of-the~art operating systems and well
organized and managed routing, maintenance, safety, environmental, and public education
programs. In addition, we are the strongest financially among all public waste companies.
Notwithstanding our growth and position in the industry. we have maintained a personalized,
"hands on" approach to meeting the needs of our mtlJlnicipal clients and residents and
businesses of the cities we serve. The senior management of Republic will be involved in
·
1-1
Republic Services
Proposal for Collection and Disposal Services
Executive Summary
every aspect of the Dublin program along with its unsurpassed team of operations and
management professionals.
.
Thorough Transition Plan and Outstanding Record of Seamless Transitions
Republic has an excellent track record of implementing new contracts and has received
praise from our municipal customers for seamless transition from predecessor to our new
programs and services. We are in a position to implement the program as requested by the
City of Dublin. Our Transition Plan sets forth our thorough approach to implementing new
contracts, including a task-by-task time line for implementation and extensive procedures for
route and customer database development. Descriptions of Republic's experienced team of
professional staff and operations personnel are included. We encourage the City of Dublin to
contact Republic's current municipal customers to measure the success of the company's
implementation plans and the quality of service provided by Republic in the communities we
serve.
Customer Service
Republic is known for its excellent customer service. Our prompt and efficient service,
immediate response to customer requests and our emphasis on a proactive approach to
customer service has resulted in an extraordinary level of customer satisfaction and very few .
customer complaints. With the use of a computerized customer call log and work order
system ("SoftPak"), timely and efficient follow-up and resolution by Republic is guaranteed
when customers call.
Involved Corporate Citizen
Republic is an active and involved corporate member in the communities we serve. Our
management and community affairs personnel are active and contributing members and
participants in many civic, charitable, and community organizations and activities within our
cities. Republic also provides monetary support and in-kind service to many non-profit
organizations and community activities. It is our intent to be a very active member and
contributor to the City's non-profit organizations and community groups and activities. We
feel it is important to support the community and its non-profit organizations and to be a
valued member of the communities we serve as well as a responsible corporate citizen.
State-of-the-Art Reporting Systems/Outstanding Environmental and Safety Record
Given Republic Service's long history in the recycling and waste reduction business, we
have developed detailed reporting systems for use in the City of Dublin. Republic Service
also has comprehensive vehicle maintenance, safety and environmental compliance programs
that exceed industry standards and regulatory requirements. Dublin residents will ultimately
realize the benefits of these programs through better, safer, more efficient and uninterrupted .
serVIce.
1-2
Republic Services
Proposal for Collection and Disposal Services
Executive Summary
·
Fully-Integrated Waste Management Systemm Company-Owned Processing, Composting
and Landfill Operations-uNo Reliance on 3rd parties!
Republic has an extensive network of fully-integrated operating, transfer, and disposal
facilities in the Bay area enabling us to provide the City with timely and efficient service
(and response to emergencies), back-up facilities, and guaranteed long-term processing and
disposal capacity. In the Bay Area, the company owns and operates a materials recovery
facility, compost operation, IS-acre operating and vehicle maintenance facility, and three
landfills. As such, we have the ability to handle the collection, transportation, processing,
disposal, and recycling of the City's solid waste stream without reliance on 3rd parties.
Some of the highlights of our proposal to the City of Dublin include the following:
1.
2.
3.
· 4.
·
Proven track record of performance and seamless transitions with similar
collection systems
History of local involvement and distinguished service in the Bay Area-
Outstanding track record as an active and involved corporate citizen
Specific expertise in serving municipalities, with impeccable references- Over 80%
of Western Region business is under exclusive service contracts with municipalities!
Waste Reduction and Recycling Commitment and Facilities- The use of the
following company-operated recyclables processing and composting facilities,
o West County Integrated Resource Recovery Facility (IRRF)- Enables Republic to
maintain complete control over the processing and marketing of the City's
residential and commercial recyclables
o West County Composting Site- Enables Republic to commit the City's green
waste to a compo sting application, as opposed to use as alternative daily cover
("ADC"). (Note: The use of green waste as ADC runs the inherent risk of being
deemed a non-qualifying use for AB 939 diversion purposes)
Combined with the following programs
o Residential Recycling- With additional container capacity available to residents
o Organic Waste Recycling - With all material being composted !
o Large Item Recycling Program (including E- Waste collection)
o City Facilities Recycling Program
o Christmas Tree Recycling Program
o Used Motor oil/Filter Recycling Program
o C&D recycling program (at our West County Landfill),
1-3
Republic Services
Proposal for Collection and Disposal Services
Executive Summary
I:J Comprehensive Commercial Recycling Programs individually tailored to large .
and small generators, including a hands-on approach to commercial recycling
outreach, waste assessments, and program implementation by our full·time Public
Outreach and Recycling Coordinator,
(J Recycling at Special Events,
(J Household Hazardous Waste Drop·OflEvent services, and
1:1 Educational programs designed to promote waste reduction at the source through
backyard compo sting, grass-cycling, purchasing practices, and other source
reduction activities, along with existing diversion programs and activity of
commercial generators and 3rd party recyclers, to accomplish the City's AB 939
waste diversion goals.
5. Three "On-Call" Bulky Item Pick-ups in replacement of three fixed date special
clean·ups. This enhancement is designed to:
(a) Increase the total bulky volume that a resident can dispose of at no charge (seven
cubic yards, rather than three),
(b) Create more flexibility by Accommodating the resident's schedule, not the
hauler's, by letting the resident choose when they wish to dispose of materials,
and
(c) Mitigate the potential for foreign trash entering the City and ending up on curbs .
and alleys during the clean-up weeks, and
(d) Expand the scope of the program to include E·Waste collection
6. Ability to provide a substantial disposal cost savings to City residents and
businesses in comparison to the City's current service provider.
7. No charge Side yard Service for Disabled (as defined in contract)
8. Complete AB 939 Indemnification as stated in the City's Draft Agreement.
9. Network of self·contained operating facilities, back-up equipment and
communication systems enabling uninterrupted service in the case of emergencies,
and quicker response time to service requests.
10. Full array of state-of·the-art vehicles and containers to service any type of standard
or specialized service request, along with the highest maintenance and safety
standards in the industry, along with dedicated Liquefied natural gas Vehicles
under the City's Alternative Fuel proposal option.
11. Continuation of automated collection that will help smooth the transition,
combined with hopper cameras in the trucks to facilitate visual inspection capability
of customer cart contents to detect non-conforming materials and contamination
levels.
12. Highly experienced and dedicated local management and staff who are familiar
with the unique local conditions and needs in the City of Dublin, complimented by a .
stable work force to better serve the City and ensure a seamless transition.
1·4
Republic Services
Proposal for Collection and Disposal Services
Executive Summary
·
Operations personnel and most administrative personnel are covered under Collective
Bargaining Agreements.
13. Emergency Services Contingency Plan, to assist the City in the case of emergency
conditions.
14. Company-owned, fully permitted, solid waste landfills and materials processing
facilities enabling us to provide the City:
(a) Long-term guaranteed disposal and processing capacity.
(b) Substantive protection from CERCLA related liabilities.
(c) Rate stabilization (not subject to 3rd party rate increases).
(d) Additional materials recovery capability to compliment the City's diversion
goals.
(e) A three-tier hazardous waste screening process
(f) Complete control over the City's waste flow of material through our
disposal/processing sites for accurate and complete reporting to the State.
15. Use of Republic's Vasco Road Landfillmthe only disposal site within IS-miles of
Dublin---resulting in a quicker disposal turnaround and lower cost to the City's
service recipients. The shorter distance to the Vasco Road Landfill results in less time
off route, fewer route vehicle miles and, hence, less impact on the environment, in
comparison to the City's current disposal site.
16. Integrated "Soft Pak" automated work order and billing system, enabling
complete (detailed) and accurate customer billing and quick, efficient and full-proof
processing of customer requests (with pennanent file history).
17. Highest vehicle maintenance standards along with "RouteS mart" route
optimization system translating into less trucks and truck time on City streets, less
traffic congestion, less air and noise pollution, less wear and tear on the City's
infrastructure, and an enhanced level of safety in the community.
18. Significant experience in planning and implementing special events services with
an inventory of every container type for various event needs.
19. Comprehensive Public Education and Outreach Programs designed to inform
customers about all program details/updates, increase environmental awareness, and
to encourage waste reduction and recycling activity- Including "targeted outreach ",
annual mailers and notices, recycling leaders program, school presentations,
community workshops, neighborhood grant program, community events, "red tag"
system, random container audits (geared toward reducing contamination levels and
detecting hazardous waste), Web site access, etc.
20. City Solid Waste, Recycling, and "Community Event" Services at no charge to
City.
21. Plan Review assistance and consulting to the City regarding design and code
requirements to facilitate proper waste handling and recycling activity.
·
·
1-5
Republic Services
Proposal for Collection and Disposal Services
Executive Summary
22. Clean Green Waste Drop.Off to Dublin landscapers at WCSL Compo sting site at .
discounted rates.
23. Small Quantity Generator Cart service, to accommodate small businesses that can
better-utilize this service.
24. Financial resources to protect the City and lend more creditability to the
performance guarantees, bonding, and other indemnifications contained in our
contract, as well as to guarantee long-term peiformance- Best balance sheet in the
industry with substantial assets and working capital and among the only investment
grade rated companies in the industry.
25. Total compliance with all safety and environmental laws and regulations, with the
highest level of employee training, standards and procedures, exceeding industry
standards.
26. Extensive Hazardous Materials Management programs, training, and procedures
designed to ensure a safe environment- Also, complete CERCLA indemnification
under the Disposal Agreement
27. Formula contract rate adjustments in order to ensure stable rates to residential,
commercial and multi-family customers during the contract tenn.
28. Unmatched team of experienced professional staff to serve the City and our
residential, commercial, multi-family customers, along with the commitment of our
top management to oversee the program. .
29. Guarantee of a seamless transition due to our extensive service initiation
experience, proven track record in new contract start-ups, and automated route and
customer database management system.
30. Annual route audits in order to identify service improvements, container
replacement opportunities, and ensure accuracy in service and billing information.
.
1-6
Republic Services
·
Section 2
Forms
·
2.1 Forms
Form A- Process Integrity Rules
Form B- Proposer's Statement of Organization
Form C - Staffing
Form Ð- Collection Service Compensation Proposal Forms
Form E - Disposal Service Rate Proposal F onns
Form F - Residential Collection Vehicles
Form G - Commercial Collection Vehicles
Form H - Roll-Off Collection Vehicles
Form I - Carts
Form J - Disposal Facility
Form K - Recyclables Processing Facility
Form L - Organic Waste Processing Facility
Form M - Transfer Station Facility
Form N - Non-collusion Declaration of Proposer
Form 0 - Perfonnance Bond (Collection Service)
Form P - Performance Bond (Disposal Service)
Form Q - Secretary's CertifIcation
Attachment 1 to Fonns F, G and H
·
2*1
Republic Services
·
·
·
FORMS
FORM A
PROCESS INTEGRITY RULES
The City of Dublin's pledge is for the procurement process for Collection Services and Disposal
Services to be open, objective, carefully monitored, and understandable to all. The following
rules will be adhered to and enforced.
UNTIL THE CITY COUNCIL EXECUTES THE COLLECTION SERVICE AND
DISPOSAL SERVICE CONTRACTS, ALL CONTACT BETWEEN PROPOSERS AND
THE CITY RELATED TO THE RFP SHALL BE THROUGH JASON BEHRMANN. ALL
INTERACTION SHALL BE IN WRITING, EITHER BY MAIL OR BY E-MAIL. THE
ADDRESS AND FAX NUMBER ARE:
Jason Behrmann, Senior Administrative Analyst
City of Dublin
100 Civic Plaza
Dublin CA 94568
Phone (925) 833-6650
Fax (925) 833-6651
Jason. behrmann@ci.dublin.ca.us
Anv attempt to contact or interact with any elected or appointed official of the City for the
purpose of influencinq the selection process will be qrounds for disqualification from the
selection process.
All communications between the City and a participant, along with the related responses,
will be transmitted simultaneously to all participants.
Any participant who fails to recognize or utilize this process of communication will be
notified of its violation and may be subject to disqualification from the selection process
at the sole discretion of the City.
All participants must acknowledge and sign this statement as part of the RFP process. All
participants must provide a signed ORIGINAL of this statement by the close of the
MANDATORY pre-proposal meeting. Participants that do not provide this signed statement will
be disqualified from this procurement process,'
On behalf of my company/agency, I understand and accept the rules established in this
statement.
Company/Agency Name: _K '-{!L~ß1'''J. Sªh/j~~ S~"",v-'P''''.t,...~ª_~_
Company/Agency: _É.j:>MPAJ.P_~_'2':58!..~___ Title: _¡¡r~4.._~~Þ I/~...-
Representative
~~&él4 _ Date:-5!-'#-
Signature--'--"-\2!'
..~~<;f(Y/:'>.
'.;~~~;;:'\~ì.
\\~~'0_lo/' :·V!
.~-.. ~ /4~.
<, .?;~, i.~_:~\·. ~~: : ~
Page 7-3
·
·
·
FORMS
FORMA
PROCESS INTEGRITY RULES
The City of Dublin's pledge is for the procurement process for Collection Services and Disposal
Services to be open, objective, carefully monitored, and understandable to all. The following
rules will be adhered to and enforced.
UNTIL THE CITY COUNCIL EXECUTES THE COLLECTION SERVICE AND
DISPOSAL SERVICE CONTRACTS, ALL CONTACT BETWEEN PROPOSERS AND
THE CITY RELATED TO THE RFP SHALL BE THROUGH JASON BEHRMANN. ALL
INTERACTION SHALL BE IN WRITING, EITHER BY MAIL OR BY E-MAIL. THE
ADDRESS AND FAX NUMBER ARE:
Jason Behrmann, Senior Administrative Analyst
City of Dubliri
100 Civic Plaza
Dublin CA 94568
Phone (925) 833-6650
Fax (925) 833-6651
Jason. beh rman n@ci.dublin.ca.us
Any attempt to contact or interact with any elected or appointed official of the City for the
purpose of influencinq the selection process will be qrounds for disqualification from the
selection process.
All communications between the City and a participant, along with the related responses,
will be transmitted simultaneously to all participants.
Any participant who fails to recognize or utilize this process of communication will be
notified of its violation and may be subject to disqualification from the selection process
at the sole discretion of the City.
All participants must acknowledge and sign this statement as part of the RFP process. All
participants must provide a signed ORIGINAL of this statement by the close of the
MANDATORY pre-proposal meeting. Participants that do not provide this signed statement will
be disqualified from this procurement process.
On behalf of my company/agency, I understand and accept the rules established in this
statement.
Company/Agency Name:
,Pevµ LL"ß ~(,Vldé'?'¡
14~C'(7 Z2-£ /.-uJ,
Title: 11i"(!;R. &,fró/kr
Company/Agency:
Representative
ÚDMJ..JIUD 'is . SK£l.L l/
/
qc£ S¡g£/? fljate
f /rJ;'¡ j¿;Jý
. I
Page 7~3
Section 7
THIS PAGE INTENTIONALLY LEFT BLANK
Page 7-4 City of Dublin
.
:.
.
·
·
·
FORMS
FORM B
PROPOSER'S STATEMENT OF ORGANIZATION
1. Full Name of Proposer:
Republic Services. Inc.- Proposinq Lecal Entities- Collection Acreement- Richmond Sanitary
Service. inc.: Disposal Aqreement- Republic Services Vasco Road. LLC-both wholly
owned bv Republic Services. Inc. (see Item 8. below for more detail)
Principal Business Address:
Principal Business Office of Proposer(s) and Local HQ: 3260 Blume Drive. Richmond CA 94806
Note: The Corporate Headquarters of Republic Services. Inc. is 110 S.E. 6th St. .
Ft. Lauderdale. FL. 33301
2. Principal Contact Person(s):
Shawn Moberc. General Manaqer- (510) 262-1632 and MoberqSca>.Repsrv.com
Mark D. Bozaîian- Reqional Director of Marketinq- (818) 757-7350 and mdboz9ca>.aol.com
3. Legal Form of Proposer (Corporation, Partnership, Joint Venture, Other):
A. Republic Services. Inc.- Corporation-Incorporated In Delaware
B. Richmond Sanitary Service. Inc.- Corporation- -Incorporated In California
C. Republic Services Vasco Road. LLC- Limited Liabilitv Companv-ürqanized in Delaware
4. Provide names of partners or officers as appropriate and indicate if the individual has the
authority to sign in name of proposer. Provide proof of the ability of the individuals so named
to legally bind the proposer.
Name
William T errv
Ed Skellv
Address Title
3260 Blume Drive. Richmond. CA 94806 Area President
3260 Blume Drive. Richmond. CA 94806 Area Controller
If incorporated, in what state incorporated: See Item 3
Date Incorporated: Republic Services. Inc. was incorporated in 1996
Month Day Year
If a Joint Venture or Partnership, date of Agreement:
5. List all firms participating in this project (including designers, prime contractors,
subcontractors, operators, major equipment suppliers, etc.):
Name Address
1. Philip Services Corporation, located at 3909 Park Road, Suite 0, Benicia, CA 94510.
2. Note: See Section 6.4 for major equipment suppliers for vehicles and containers
3.
4.
. ;~"'!
!¡ïM:~\\\
i\:\")~IV ¡j¡
'(:~ '.y) ~;;/
Page 7-5
Section 7
FORM B (Cant.)
6. Outline specific areas of responsibility for each firm listed in Question 5.
1. The company that will operate the HHW Drop-Off event as a subcontractor to Republic
2.
3.
4.
7. Identify the provisions of any agreement between parties set forth in question 6 which
assigns legal or financial liabilities or responsibilities:
Republic is responsible for providina the reauested services and PCS will be providina the
Services pursuant to a contractwith Republic. which will contain provisions reaardina the
maintenance of insurance coveraae. indemnification provisions. and performance
assurances related to adherence to the terms of the Citv's Collection Services Aareement.
8. If responding firm(s) are a partially or fully-owned subsidiary of another firm. or share
common ownership with another firm, please identify the firms and relationships.
3.8.. above- is a whollv owned subsidiarvof Bav Collection Services. Inc.. which is a whollv
owned subsidiarv of Republic Services. Inc.
3.C.. above- is a whollv owned subsidiary of Republic Services of California Holdina
Company. Inc.. which is a whollv owned subsidiary of Republic Services. Inc.
·
·
"
·
FORMS
.
FORM C
STAFFING
Attach an organization chart (s) for the applicable service. If the Proposer is submitting
proposals on multiple services, a single organization chart can be provided which incorporates
each service.
The organization chart must show staffing by position, number of staff per position and
organizational relationship of positions. Also attach narrative description of duties and
responsibilities of each staff position and qualifications required for each position. If any staff
person(s) is to be used in more than one service, this should be indicated. For professional or
management level staff that will be responsible for providing services, provide a detailed resume
indicating the individual(s) areas of expertise and experience. Resumes must be provided in
the following format, however additional information may be provided at the option of the
proposer.
A. Name & Title
8. Project Assignment
C. Name of Proposer with which Associated
. D. Years Experience with:
This Proposer:
With Other Similar Proposers:
E. Education: Degree(s)
Year/Specialization
F. Other Relevant Experience and Qualifications
G. Professional References: (A minimum of 3 may be requested by City during proposal
evaluation. )
PLEASE SEE SECTION 4.2 OF OUR PROPOSAL FOR THE ABOVE INFORMATION
.
~,,~:." ;¡~iX:ì";Ìj;"
I.I;~' ...~B>. '-c'I,:"
" -... -.. -
'\ ~¡"; ¡-
~'_'Y/)j
Page 7-7
Section 7
THIS PAGE INTENTIONAllY LEFT BLANK
·
·
·
Section 7
.
FORM D
COLLECTION SERVICE COMPENSATION PROPOSAL FORMS
.
Prior to preparing the Collection Service Compensation Proposal Forms, Proposers should
review Article 5 of the Collection Service Agreement of the RFP to familiarize themselves with
the compensation adjustment methodology of the Collection Service Agreement.
Proposed Compensation. The Proposers compensation shall consist of four (4) elements; a
Collection Compensation Element, a Disposal Compensation Element, a Container
Compensation Element and a Fee Compensation Element. Proposers should base their
compensation calculations on the customer and service data provided by the CITY in this RFP.
Collection Compensation Element. Proposers should provide a proposed Collection
Compensation Element for the first (1 st) Agreement Year on line 1 of Forms 0-1 through 0-5.
Disposal Compensation Element. Proposers should provide a proposed Tonnage amount
representing the total tonnage the proposer anticipates Disposing at the Disposal Facility for
the first (15t) Agreement Year on line 2 of Forms 0-1 through 0-5.
Proposers should not provide a Disposal Compensation Element on line 4 on Forms 0-1
through 0-5. Instead, the CITY will multiply the tonnage amount by the tipping fee of the
selected Disposal Contractor to determine the proposed Disposal Compensation Element
for the first (1 st) Agreement Year.
Container Compensation Element. Proposers should provide a proposed Container
Compensation Element for the first (1st) Agreement Year on line 5 of Forms 0-1 through 0-5.
Fee Compensation Element. Proposers should not provide a Fee Compensation Element
amount on line 6 of Forms 0-1 through 0-5. Once the CITY has calculated the Disposal
Compensation Element, the Fee Compensation Element will be calculated in accordance
with Article 5 of the Collection Service Agreement.
Aqreement Service Level and Options. Proposers shall provide proposed compensation for the
base level of service and for four (4) optional reductions to that service level.
Aqreement Service Level - Form 0-1 The Agreement service level includes Collection
Services as set forth in the Collection Service Agreement in Section 5 of this RFP.
Specifically this service level includes:
· the provision of Large Item Collection Services to SFD Service Units three (3)
times per Agreement Year at up to seven (7) cubic yards per collection event;
· the provision of SFD Organic Waste Collection Service;
· the inclusion of E-Waste in Large Item Collection Service; and
· the use of alternative fuel or "clean air vehicles".
Option 1 - SFD Orqanic Waste Collection Service - Form 0-2. Option 1 is the removal of
the SFD Organic Waste Collection Service program and the implementation of an SFD
Green Waste Collection Service program.
.
Page 7M2 City of Dublin
FORMS
Option 2 - Larqe Item Collection Service - Form 0-3. Option 2 is the reduction of the Large
Item Collection Service level to SFD Service Units from seven (7) cubic yards per collection .
event to five (5) cubic yards per collection event.
Option 3 - E-Waste - Form D~4. Option 3 is the elimination of E-waste from the Large Item
Collection Service programs. Under this option the HHW Drop~off event will become an E-
waste and HHW Drop-off Event.
Option 4 - Alternative Fuel Vehicles - Form 0-5. Option 4 is the removal of the requirement
for the use of alternative fuel vehicles from the Agreement. Instead, ~he CONTRACTOR
would be allowed to use vehicles meeting all current and future state and federal air quality
regulations.
Multiple Service Discount. Proposers proposing to offer both Collection Services and Disposal
Services shall complete line 1 of Form 0-6 to indicate the discount, if any, that will be applied to
the Collection Compensation Elements (line 1) proposed on Forms 0-1 through 0-5 in the event
both Services are awarded to the proposer.
The Undersigned hereby certifies as follows:
That William B. Terry has personally and carefully examined the specifications and instructions
for the work to be done as set forth in this RFP.
That William B. Terry has made examination of the services as applicable to the Proposal, and
fully understand the character of the work to be done.
That, having made the necessary examination, the undersigned hereby proposes to furnish all
materials, vehicles, plant, equipment and facilities, and to perform all labor and services which
may be required to do said work with the time fixed and upon the terms and conditions provided
in the Collection Service Agreement, at the compensation levels set forth and calculated on the
Collection Service Compensation Proposal Form above and that such compensation levels shall
be valid fOIT a period of one hundred eighty (180) days from the submission date of the Proposal.
.
William B. Terry, Vi President
President/Partner/Owner/Other
ATTEST:~
David A. Barclay, Secretary
.
:ié~~~\\
'~~;!I~·W
\\.(>I.~.::.:~?';
Page 7-3
.
.
.
Section 7
Richmond Sanitary Service, Inc.
Proposer Name
Individual: Partnership:
A California Corporation.
Date
c¡-¡y.oý
Joint Venture
Page 7-4 City of Dublin
Section 7
THIS PAGE INTENTIONAllY LEFT BLANK
.
.
.
FORMS
. CITY of Dublin
Collection Service Compensation Proposal Form D-1
Agreement Service Level
Agreement Year 1
1. Collection Compensation Element $3,862,500
2. Tonnage for Calculating Disposal Compensation Element 27,650 Tons
3. Disposal Tipping Fee (To be completed by CITY)
4. Disposal Compensation Element (To be completed by
CITY)
5. Container Compensation Element $192,000
6. Fee Compensation Element (To be completed by CITY)
7. Total (To be completed by City)
Proposers should provide the required information on lines 1, 2 and 5 of Form D-1.
. Aareement Service Level. The Agreement service level includes Collection Services as set
forth in the Collection Services Agreement in Section five (5) of this RFP. Specifically this
service level includes:
· the provision of Large Item Collection Services to SFD Service Units up to
three (3) times per Agreement Year, at up to seven (7) cubic yards per
collection event;
· the provision of SFD Organic Waste Collection Service;
· the inclusion of E-Waste in Large Item Collection Service; and
· the use of alternative fuel or "clean air vehicles".
Disposal Facility I
i
This Cost proposal is based on the use of the Vasco Road Landfill . disposal (or transfer)
facility. In the event the City selects a different disposal (or transfer) facility the Collection
Compensation Element Contained on Collection Service Compensation Forms 0-1 through D-5
will change by the following percentage.
Altamont Landfill: Increase 4.02 % Decrease %
Davis Street Transfer Station Increase 0% Decrease 0%
Other (fill in-) Facility Increase % Decrease %
.
«'~~,~C(:~ " '>
i~<ftÞ¿!\\\ Page 7-11
~, -2l~~4!
Section 7
CITY of Dublin
Collection Service Compensation Proposal Form D-2
Option 1 Service Level
Agreement Year 1
1. Collection Compensation Element $3,859,000
2. Tonnage for Calculating Disposal Compensation Element 27,750 Tons
3. Disposal Tipping Fee (To be completed by CITY)
4. Disposal Compensation Element (To be completed by CITY)
5. Container Compensation Element $192,000
6. Fee Compensation Element (To be completed by CITY)
7. Total (To be completed by City)
Option 1 _ SFD Oraanic Waste Collection Service - Form 0-2. Option 1 is the removal of
the SFD Organic Waste Collection Service program and the implementation of a SFD Green
Waste Collection Service program.
Proposers should provide the required information on lines 1, 2 and 5 of Form 0-2 under the
Option 1 service level.
.
.
.
FORMS
. CITY of Dublin
Collection Service Compensation Proposal Form D-3
Option 2 Service Level
Agreement Year 1
1. Collection Compensation Element $3,862,500
2. Tonnage for Calculating Disposal Compensation Element 27,650 Tons
3. Disposal Tipping Fee (To be completed by CITY)
4. Disposal Compensation Element (To be completed by CITY)
5. Container Compensation Element $192,000
6. Fee Compensation Element (To be completed by CITY)
7. Total (To be completed by City)
Option 2 - Lame Item Collection Service - Form 0-3. Option 2 is the reduction of the Large
Item Collection Service level to SFD Service Units from seven (7) cubic yards per collection
event to five (5) cubic yards per collection event.
. Proposers should provide the required information on lines 1, 2 and 5 of Form 0-3 based on
the Option 2 service level.
. i
I
,<~,\~~[[7;)~'~ "
'1;~~0!\~ Page 7-13
I~',I' ....'-. -I" "",
~..<yj¡)
Section 7
CITY of Dublin
Collection Service Compensation Proposal Form D-4
Option 3 Service Level
Agreement Year 1
1. Collection Compensation Element $3,858,300
2. Tonnage for Calculating Disposal Compensation Element 27,650 Tons
3. Disposal Tipping Fee (To be completed by CITY)
4. Disposal Compensation Element (To be completed by CITY)
5. Container Compensation Element $192,000
6. Fee Compensation Element (To be completed by CITY)
7. Total (To be completed by City)
Option 3 - E-Waste - From D-4. Option 3 is the elimination of E-waste from the Large Item
Collection Service programs. Under this option, the HHW Drop-off event will become an E-
waste and HHW Drop-off Event.
Proposers should provide the required information on lines 1, 2 and 5 of Form D-4 based on
the Option 3 service level.
.
.
.
.
.
.
CITY of Dublin
Collection Service Compensation Proposal Form D-5
Option 4 Service Level
1. Collection Compensation Element
2. Tonnage for Calculating Disposal Compensation Element
3. Disposal Tipping Fee (To be completed by CITY)
4. Disposal Compensation Element (To be completed by CITY)
5. Container Compensation Element
6. Fee Compensation Element (To be completed by CITY)
7. Total (To be completed by City)
Agreement Year 1
$3,638,700
$192,000
FORMS
27,650 Tons
Option 4 - Alternative Fuel Vehicles - From 0-5. Option 3 is the removal of the requirement
for the use of alternative fuel vehicles from the Agreement. Instead, the CONTRACTOR
would be allowed to use vehicles meeting all current and future state and federal air quality
regulations.
Proposers should provide the required information on lines 1, 2 and 5 of Form 0-5 based on
the Option 4 service level.
«(·~:,:r.I9>;'; .
11¡~è"~~-"!\\i
,-, ~ - ..... .'
~-~i
Page 7-15
Section 7
CITY of Dublin
Collection Service Compensation Proposal Form D-6
Multi-Service Discount
Agreement Year 1
1. Collection Compensation Element
0%
Multi-Service Discount - Form 0-6. Proposers proposing to offer both Collection Services
and Disposal Services shall complete line 1 of Form 0-6 to indicate the discount, if any, that
will be applied to the Collection Compensation Elements proposed on Forms 0-1 through 0-
5 in the event both Services are awarded to the· proposer.
.
.
.
·
·
·
FORMS
FORM D-7
EMERGENCY SERVICE RATES - EMPLOYEES
The following cost proposal form is to be utilized by the Proposer to provide the CITY with the
hourly service rates to be charged for the provision of emergency services as set forth in the
Collection Service Agreement.
FORM D-7
EMERGENCY SERVICE RATES p EMPLOYEES
Page of Pages
Labor Position Hourly Rate
Commercial FEL Driver $45/HrJSunday& 7U1 day-$60/hr.
Automated S/L Driver $45/HrJSunday& 7"' day-$60Ihr.
Rear Loader Driver $45/HrJSunday& 7'¡¡ day·$60/hr.
Roll-off Driver $45/HrJSunday&7m day-$60/hr.
Dispatcher $35/HrJSunday-$45/Hr.
/::5SÐI05'>~
..iÍ;(."<3':·'~~' '<.I\.~ì'.
õ'·,) -.- -:r- ,,'
~.' ,'~,~4i!
Page 7-17
Section 7
FORM D-8
EMERGENCY SERVICE RATES - EQUIPMENT
·
The following cost proposal form is to be utilized by the Proposer to provide the CITY with the
hourly service rates to be charged for the provision of emergency services as set forth in the
Collection Service Agreement.
FORM D-8
EMERGENCY SERVICE RATES - EQUIPMENT
Page of Pages
Labor Position or Equipment Type Make & Model Hourly Rate
Commercial FEL Vehicle See Section 6.4 $68/hr.
Automated S/L Vehicle See Section 6.4 $56/hr.
Rear Loader Vehicle See Section 6.4 $50/hr.
Roll-off Vehicle See Section 6.4 $51/hr.
·
·
.
.
.
Section 7
FORM E
DISPOSAL SERVICE RATE PROPOSAL FORMS
Prior to preparing the Disposal Service Rate Proposal Forms, Proposers should review Article 5
of the Disposal Service Agreement of the RFP.
Proposers should note that except as set forth in the Disposal Service Agreement, Disposal
Rates as proposed will not be adjusted over the term of the Agreement.
The Undersigned hereby certifies as follows:
That William B. Terry has personally and carefully examined the specifications and instructions
for the work to be done as set forth in this RFP.
That William B. Terry has made examination of the services as applicable to the Proposal, and
fully understand the character of the work to be done.
That, having made the necessary examination, the undersigned hereby proposes to furnish all
materials, vehicles, plant, equipment and facilities, and to perform all labor and services which
may be required to do said work with the time fixed and upon the terms and conditions provided
in the Disposal Service Agreement, at the rates set forth and calculated on the Disposal Service
Rate Proposal Forms and that such rates shall be valid for a period of one hundred eighty (180)
days from the submission date of the Proposal.
PROPOSER
,~~
William B. Terry, Vice Presi ent
rclay, Secretary
Republic Services Vasco Road, LLC
Proposer Name
Individual: Partnership:
A Delaware limited liability company
Date 9 '- /L/- () V
Joint Venture
Page 7-2 City of Dublin
Section 7
THIS PAGE INTENTIONAllY LEFT BLANK
·
·
·
.
.
.
Section 7
FORM E..1
DISPOSAL SERVICE RATES
TEN (10) YEAR TERM
Agreement Transfer Transport Disposal Transfer Transport Disposal Total per
Year Element Element Element Government Government Government Ton
Beginning ($/ton) ($/ton) ($/ton) Fee Fee Fee Disposal
Element Element Element (1) Rate
($/ton) ($/ton) ($/ton)
July 1, $17.20 $13.41 $30.61
2005
July 1, $17.72 $13.41 $31 .13
2006
July 1, $18.25 $13.41 $31.66
2007
July 1, $18.79 $13.41 $32.20
2008
July 1, $19.36 $13.41 $32.77
2009
July 1, $19.94 $13.41 $33.35
2010
July 1, $20.54 $13.41 $33.95
2011
July 1, $21.15 $13.41 $34.56
2012
July 1, $21.79 $13.41 $35.20
2013
July 1, $22.44 $13.41 $35.85
2014
Proposers should complete the appropriate columns for each year based on the type of
program, including Disposal, or Transfer and Disposal, that they are proposing.
(1) NOTE: THE "GOVERNMENT FEE ELEMENT" REFLECTS THE CURRENT MANDATED REGULATORY AGENCY FEES,
SURCHARGES AND TAXES IMPOSED ON INCOMING MSW. THE GOVERNMENT FEE COMPONENT WILL, THEREFORE,
BE ADJUSTED FOR ANY SUBSEQUENT CHANGES TO SUCH FEES, SURCHARGES, AND TAXES, PURSUANT TO ARTICLE
5 OF THE DRAFT AGREEMENT.
FORMS
FORM ER2
GOVERNMENT FeE COMPONENTS OF DISPOSAL SERVICE RATES .
Transfer Transport Disposal Total
Government Government Government Government
Fee Fee Fee Fee
Component Component Component Component
$rron $fTon $fTon $fTon
(a) California Integrated $- $- $ 1.40 $
Waste Management
Board (AB1220) Fee
(b) Alameda County $- $- $.22 $
Local Enforcement
Agency
LandfillfTransfer
Station Fee(s)
(c) Alameda County $- $- $.95 $
Business License
Fee
(d) Alameda County $- $- $ 7.19 $-
"Measure D" Fee
(e) Alameda County $- $- $1.50 $ .
Waste Management
Authority Facilities
Fee
(f) Alameda County $- $- $ 2.15 $-
Waste Management
Authority Household
Hazardous Waste
Fee
(g) County Planning $- $- $- $-
Department Fee
(h) County Open Space $- $- $- $-
Fee
(i) Other Fees $- $ $- $
Total Government Fee
Elements July 1, 2005 $- $ $13.41 $
Proposers should provide the details of the government fee elements shown on Form E-1 for
the Agreement Year beginning July 1, 2005.
.
... :'"--C'f~~
"\"'~//'
/(..)/ ~ '....(t' \
'1/1'<2]'1 ~"t Page 7-21
(~;::~:c$)
·
·
·
Section 7
FORM E-3
MULTI-SERVICE DISCOUNT
DISPOSAL SERVICE RATES
TEN (10) YEAR TeRM
Agreement Transfer Transport Disposal Transfer Transport Disposal Total per
Year Element Element Element Government Government Government Ton
Beginning ($/ton) ($/ton) ($/ton) Fee Fee Fee Disposal
Element Element Element Rate
($/ton) ($/ton) ($/ton)
July 1, 0% 0% 4%
2005
July 1, 0% 0% 4%
2006
July 1, 0% 0% 4%
2007
July 1, 0% 0% 4%
2008
July 1, 0% 0% 4%
2009
July 1, 0% 0% 4%
2010
July 1, 0% 0% 4%
2011 ..
July 1, 0% 0% 4%
2012
July 1, 0% 0% 4% ----
2013
July 1, 0% 0% 4% .....
2014
Multi-Service Discount - Form E..3. Proposers proposing to offer both Collection Services
and Disposal Services shall complete the appropriate columns of Form E-3 to indicate the
discount percentage, if any, that will be applied to the Transfer, Transport and Disposal
Elements, as appropriate, of the Rates proposed on Form E-1 in the event both Services are
awarded to the proposer.
FORMS
FORM E-4
DISPOSAL SERVICE RATES
OPTIONAL TWENTY (20) YEAR TERM
·
Agreement Transfer Transport Disposal Transfer Transport Disposal Total
Year Element Element Element Government Government Government per Ton
Beginning ($/ton) ($/ton) ($/ton) Fee Fee Fee Disposal
Element Element Element (1) Rate
($/ton) ($Iton) ($Iton)
July 1, 2005 $17.20 $13.41 $30.61
July 1, 2006 $17.72 $13.41 $31.13
July 1, 2007 $18.25 $13.41 $31.66
July 1, 2008 $18.79 $13.41 $32.20
July 1, 2009 $19.36 $13.41 $32.77
July 1, 2010 $19.94 $13.41 $33.35
July 1, 2011 $20.54 $13.41 $33.95
July 1, 2012 $21.15 $13.41 $34.56
July 1, 2013 $21.79 $13.41 $35.20
July 1, 2014 $22.44 $13.41 $35.85
July 1, 2015 $23.12 $13.41 $36.53
July 1, 2016 $23.81 $13.41 $37.22
July 1, 2017 $24.52 $13.41 $37.93
July 1,2018 $25.26 $13.41 $38.67
July 1,2019 $26.02 $13.41 $39.43
July 1, 2020 $26.80 $13.41 $40.21
July 1, 2021 $27.60 $13.41 $41.01
July 1, 2022 $28.43 $13.41 $41.84
July 1, 2023 $29.28 $13.41 $42.69
July 1, 2024 $30.16 $13.41 $43.57
·
Proposers electing to propose the optional straight twenty (20) year term with no extensions
should complete the appropriate columns for each year based on the type of program, Disposal,
or Transfer and Disposal that they are proposing.
(1) NOTE: THE "GOVERNMENT FEE ELEMENT" REFLECTS THE CURRENT MANDATED REGULATORY AGENCY FEES,
SURCHARGES AND TAXES IMPOSED ON INCOMING M8W. THE GOVERNMENT FEE COMPONENT WILL, THEREFORE,
BE ADJUSTED FOR ANY SUBSEQUENT CHANGES TO SUCH FEES, SURCHARGES, AND TAXES, PURSUANT TO ARTICLE
5 OF THE DRAFT AGREEMENT.
·
;<\~ys:l?!??;~ì'
11/<2]' ,~~. ',ïì\
.:-'. -.- -,. ,'~~
~i....~....//l
Page 7-23
Section 7
.
FORM Ew5
MULTI-SERVICE DISCOUNT
DISPOSAL SERVICE RATES
OPTIONAL TWENTY (20) YEAR TERM
Agreement Transfer Transport Disposal Transfer Transport Disposal Total
Year Element Element Element Government Government Government per Ton
Beginning ($/ton) ($/ton) ($/ton) Fee Fee Fee Disposal
Element Element Element Rate
($/ton) ($/ton) ($/ton)
July 1, 2005 % % 4%
July 1, 2006 % % 4%
July 1, 2007 % % 4%
July 1, 2008 % % 4%
July 1, 2009 % % 4%
July 1, 2010 % % 4%
July 1, 2011 % % 4%
July 1, 2012 % % 4% ..
July 1, 2013 % % 4% --c-
July 1, 2014 % % 4% ....
July 1, 2015 % % 4% .......
July 1,2016 % % 4% ·i-;
July 1, 2017 % % 4%
July 1, 2018 % % 4%
July 1, 2019 % % 4% .
··..i,
July 1, 2020 % % 4% .
July 1, 2021 % % 4% ...
July 1, 2022 % % 4%
July 1, 2023 % % 4%
July 1, 2024 % % 4%
Multi-Service Discount -- Form E-5. Proposers electing to propose on the optional straight
twenty (20) year term and proposing to offer both Collection Services and Disposal Services
shall complete the appropriate columns of Form E-3 to indicate the discount percentage, if
any, that will be applied to the Transfer, Transport and Disposal Elements, as appropriate, of
the Rates proposed on Form E-4 in the event both Services are awarded to the proposer.
.
Proposal for Collection and Dísposal Services
Forms
(This page intentionally left blank)
.
.
.
Republic Services
1. Manufacturer and Model
A. Cab and Chassis
B. Body
C. Engine
D. Transmission
2. Number of Vehicles
3. Cab and Chassis:
A. Cab Height
8. Walk-In Cab
C. Number of Axles
D. Dual Drive
. E. Overall Approximate Length
.
FORMS
FORM F
RESIDENTIAL COLLECTION VEHICLES (GARBAGE, RECYCLABLES, AND ORGANICS)
(Complete one form for each type of collection vehicle)- LNG* and Diesel
... ... ... ... . .Autocar WXR64... ... ... ... ... . .. . ..
... ... ... ... . McNeilus Autoreach... .. . ... ... ... .
.....LNG- Cummins lSL -Gas 320HP*......
.. ..Diesel- Cummins ISM -diesel 350HP ..
... ... ... ... ...Allison RDS 4500... ... ... ." ....
...... ............... ...6.............................
... ... ... ... ... ......104 inches... ... ... ... .......
yes X no
... ............... .....3... ........................ ....
yes X no
With Body Mounted: .............. .408 inches (34 feet)......
4. Body:
A. Type of Body (open-top, closed body, etc.)- ..Closed body top with 80" x 64" hopper opening
B. Rated Capacity ..................... 28 cu.yd......... ...........
C. Practical or Net Capacity ...... ... ... ...... ...28 cu. yd...... ... ... ... ....
D. No. of Bins or Compartments ...... ... ... ... ... ...... 1... ...... ... ... .. .... ......
E. Net Capacity of Each Bin or Compartment ..................... 4 cu.yd....................
F. Overall Body Length - Overall ..' ... ...... ... .312 inches (26 feet)...... ...
G. Body Height - Overall ... ...146 inches (12 feet 2 inches).......
H. Body Width - Overall ............ ......... .96 inches...... ... ... ....
I. Type of Body Loading (manual, automated, etc.) ... .......... Automated.................
J. Loading Height Above Ground: Minimum ......107 inches from ground.............
Maximum .......144 inches from ground with container
in dump position
K. Materials of Construction ... ..230,000 psi sidewalls and tailgate, 1/4"
. hopper floor, 3/16" body floor 110,000 psi
.,:~t~).~j.J)jì;¿}
;lrÄ~.(~>;\\
'''Q~'
~\~.i'
Page 7-25
Section 7
L. Weight: GVW
Ibs Tare ....33,OOO......................lbs
.
5. Will the vehicles be owned, leased, or other? .. .... ... .. . .. ... Owned...... ... .. . .. ..... ..
FORM F (Cont.)
10. Safety Features
11. Color
LNG- $218,000 and Diesel~ $183,000
...... ... ." LNG and DieseL...........
..LNG- 8 Gal/hrlDiesel- 4 Gal.lhr....
ISL -Gas 320HP* (A)-ISM -diesel 350HP (B)
LNG= O.4---Diesel= 0.6 g/bhp/hr
LNG= O.O---Diesel= 0.1 g/bhp/hr
LNG= 1.2--Diesel= 2.0 g/bhp/hr
LNG: .01---0;esel= 0.10 g/bhp/hr
See Section 6.4.1.4 of proposal
. . . . .. ." . .. Wh ite .. . . .. .. . . .. . .. . . . . . . .. . . .
6. Purchase cost of each vehicle
7. Fuel type
8. Fuel usage
9. Emissions rating
A. CO
B. HC (total hydrocarbons)
C. NOx
D. Particulate Matter
12. Use additional pages to provide the following narratives:
A. Discuss past experience with this type of vehicle.. PLEASE SEE SECTION 6.4.1
B. Discuss the advantages of this type of vehicle as related to: PLEASE SEE SECTION 6.4.1 .
AND FOOTNOTES (A) AND (B), BELOW
B.1 Efficiency
B.2 Productivity
B.3 Ease of Operation
B.4 Cost of Operation
8.5 Clean Air Standards
Footnotes:
(A) See Attachment 1 at the end of this Section 2 for a further description as
to the Alternative Fuel technology Republic plans to use
(B) See Attachment 1 at the end of this Section 2 for a further description as
to the low emissions diesel fuel technology Republic plans to use
.
.
.
.
FORMS
FORM G
COMMERCIAL COLLECTION VEHICLES (GARBAGE, ReCYCLABLES, AND ORGANICS)
(Complete one form for each type of collection vehicle) - LNG* and Diesel
1. Manufacturer and Model
A. Cab and Chassis
B. Body
C. Engine
D. Transmission
2. Number of Vehicles
3. Cab and Chassis:
............ ..Autocar WX64...... ...... ... ... ....
... ... ... McNeilus PacificSeries...... ... ... ... .
.....LNG- Cummins ISL -Gas 320HP*... ...
....Diesel- Cummins ISM -diesel 350HP ..
... .. . ..' . .. ... Allison RDS 4500... .. . . .. ... ... .
... ... ............... ...4...... ...... ...... ...... .....
A. Cab Height .................. ...104 inches......... ... .......
B. Walk-In Cab yes X no
C. Number of Axles .......................3 Plus tag axle.............
D. Dual Drive yes X no
E. Overall Approximate Length With Body Mounted: ,..............408 inches (34 feet)... ...
4. Body:
A. Type of Body (open-top, closed body, etc.) Closed body top with 96" x 89" hopper opening
B. Rated Capacity ... ............ ... ...40 cu.yd............ ..........
C. Practical or Net Capacity ...... ...... ... ... ...40 cu. yd... ... ...... .........
D. No. of Bins or Compartments ........................1...... ............ ... ... ....
E. Net Capacity of Each Bin or Compartment ...... ... ...... ... ... 12 cu. yd... ... .... ..... ... ..
F. Overall Body Length - Overall ................336 inches (28 feet)..........
G. Body Height - Overall 161 inches (13 feet 5 inches) wI arms up
H. Body Width - Overall ...... ... ... ..........96 inches......... ... ......
I. Type of Body Loading (manual, automated, etc.) ...Front-Ioading- 9,000 Lb lift arms...
J. Loading Height Above Ground: Minimum 144 inches from ground to hopper opening
Maximum 192 feet from ground to top of container
when dumping in hopper
K. Materials of Construction ... ..230,000 psi sidewalls and tailgate,
180,000 psi hopper floor, 110,000 psi body floor
«(\~(~?>,
íl~i ^~~/\\i\
;;"~~'
~\,~~}i'
Page 7-27
Section 7
L. Weight: GVW
FORM G (Cant.)
5. Will the vehicles be owned leased, or other? . . .... .. .. .. .. . .. Owned. . . .. . . . .. .. . .. . .. . ..
Ibs Tare.. ..34,000................·..· ..Ibs
.
10. Safety Features
11. Color
LNG- $227,000 and Diesel- $193,000
... ." ... ... LNG and Diesel.............
.. LNG- 8 Gal/hrlDiesel- 4 Gal.lhr... .
ISL -Gas 320HP* (A)--ISM -diesel 350HP (8)
LNG:; O.4---Diesel:; 0.6 g/bhp/hr
LNG:: O.O---Diesel:: 0.1 g/bhp/hr
LNG:; 1.2---Diesel= 2.0 g/bhp/hr
LNG= .01---Diesel= 0.10 g/bhp/hr
See Section 6.4.2.4 of proposal
............White..................········
6. Purchase cost of each vehicle
7. Fuel type
8. Fuel usage
9. Emissions rating
A. CO
B. HC (total hydrocarbons)
C. NOx
D. Particulate Matter
12. Use additional pages to provide the following narratives:
A. Discuss past experience with this type of vehicle. PLEASE SEE SECTION 6.4.2 .
8. Discuss the advantages of this type of vehicle as related to: PLEASE SEE SECTION 6.4.2
B.1 Efficiency
8.2 Productivity
8.3 Ease of Operation
8.4 Cost of Operation
8.5 Clean Air Standards
Footnotes:
(A) See Attachment 1 at the end of this Section 2 for a further description as
to the Alternative Fuel technology Republic plans to use
(B) See Attachment 1 at the end of this Section 2 for a further description as
to the low emissions diesel fuel technology Republic plans to use
.
FORMS
·
FORM H
ROLL-QFF COLLECTION VEHICLES (GARBAGE, RECYCLABLES, AND ORGANICS)
(Complete one form for each type of collection vehicle) - LNG* and Diesel
1. Manufacturer and Model
A. Cab and Chassis
B. Body
c. Engine
D. Transmission
2. Number of Vehicles
3. Cab and Chassis:
... ... ... ... . .Autocar WX64... ... ... .. . ... ... .. . .
...... ... ... ..Norcal Roll-Off... ... ...... ... ......
.....LNG- Cummins ISL -Gas 320HP*......
....Diesel- Cummins ISM -diesel 350HP ..
...............Allison RDS 4500...... ..........
... ... ... ... ... ... ... ...2... ... ... ... ... ... ... ... ... ..
A. Cab Height .....................104 inches... ...... ..........
B. Walk-In Cab yes X no
C. Number of Axles ... ............... .....3... ...... ....................
D. Dual Drive yes X no
· E. Overall Approximate Length With Body Mounted: ... .. .300 to 336 inches (25 to 28 feet)
4. Body:
A. Type of Body (open-top, closed body, etc.) ... ... ... .... Roll-off Hoist... ... ... ...... ...... .
B. Rated Capacity ............ Up to 50 cu.yd............ .........
C. Practical or Net Capacity ............Up to 50 cu. yd.....................
D. No. of Bins or Compartments ... ... ... ... ... ..' ... ...1... ... ...... ... ... ... ..' ....
E. Net Capacity of Each Bin or Compartment ... ......... Up to 50 cu.yd......... ... ... ......
F. Overall Body Length - Overall ...... ... ...... .288 inches (24 feet)... ... . . ..
G. Body Height - Overall ......................N/A..........................
H. Body Width - Overall ... ............... ....N/A............ ......... .....
I. Type of Body Loading (manual, automated, etc.) ......... ....Roll-off Hoist ... ...... ......
J. Loading Height Above Ground: Minimum ......................52 inches.........
Maximum ...... ... ... ...... ...209 inches... ......
K. Materials of Construction ... Frame Constr. 4" x 8" x1/4" tube......
·
/\{~~CIS,t>,
í;~..~~~\~\\.\
I"'V~'
~\'~..//i
Page 7-29
Section 7
L. Weight: GVW
FORM H (Conl)
6. Will the vehicles be owned, leased, or other?
6. Purchase cost of each vehicle
7. Fuel type
8. Fuel usage
9. Emissions rating
\
A. CO
B. HC (total hydrocarbons)
c. NOx
D. Particulate Matter
10. Safety Features
11. Color
Ibs Tare ....26,000..................... .Ibs
.
...... ......... ..Owned...... ... ...... ... ...
LNG- $177,000 and Diesel- $145,000
...... ... ... LNG and Diesel.............
..LNG- 8 Gal/hrlDiesel- 4 Gal.lhr....
ISL -Gas 320Hp· (A}--ISM -diesel 350HP (B)
LNG= O.4---Diesel= 0.6 Q/bhp/hr
LNG= O.O---Diesel= 0.1 g/bhp/hr
LNG= 1.2--Diesel= 2.0 g/bhp/hr
LNG= .01---Diesel= 0.10 g/bhp/hr
See Section 6.4.2.4 of proposal
.. . .. . . .. . .. Wh ite.. . .. . ... . .. ... .. . .. . .. . ..
12. Use additional pages to provide the following narratives:
A. Discuss past experience with this type of vehicle. PLEASE SEE SECTION 6.4.2
B. Discuss the advantages of this type of vehicle as related to: PLEASE SE:E SECTION 6.4.2 .
B.1 Efficiency
B.2 Productivity
B.3 Ease of Operation
B.4 Cost of Operation
B.5 Clean Air Standards
Footnotes:
(A) See Attachment 1 at the end of this Section 2 for a further description as
to the Alternative Fuel technology Republic plans to use
(B) See Attachment 1 at the end of this Section 2 for a further description as
to the low emissions diesel fuel technology Republic plans to use
.
.
.
.
ATTACHMENT 1
to Forms F, G & H
Low Emissions Diesel Vehicles
In. the event the City elects not to mandate the use of Alternative Fuel Vehicles, Republic plans to
purchase new low emissions vehicles in 2005 order to service the City of Dublin. Such vehicles will
be fully compliant with State and Federal clean air requirements including those set forth by the
California Air Resources Board ("CARB") and the Environmental Protection Agency ("EP A"), as
referenced below. As referenced in Table 1, below, the emissions standards for diesel vehicles has
realized a signifIcant reduction over the last 15 years and it is expected that the model 2005 vehicles
will have an even lower emissions specifIcation than the 2002 specifIcations noted in Table 1 (see
emissions ratings noted in Forms F, G, & H), particularly when used in combination with ultra low
sulfur diesel. The 2007 standards noted in Table 1 were recently established by the EP A, and the
California Air Resources Board (CARB) is requiring any vehicles purchased prior to 2006 to be
retrofItted with emissions reduction devices (in phases) in ord~ to move toward the 2007 standard.
Although the "best available control technology" (BACT) for meeting these standards is yet to be
established by CARB for model years 2003 through 2006, Republic is confIdent that this
technology will likely require a "Level 3" emissions reduction device (Le., Cleaire device, etc.) in
order to meet these mandates (note: Level 1 is a catalytic converter, Level 2 is a Particulate Trap,
etc.). The installation of the Level 3 device will be required by 2009 (mid-contract). In addition,
pursuant to EP A mandates, Republic will be utilizing ultra low sulfur diesel in these vehicles by
July 1,2006. Please note that Republic may able to accelerate the date upon which we will be using
ultra low sulfur diesel (to 2005), since we will be retrofItting many of our pre-2003 model vehicles
with particulate traps, in combination with low sulfur diesel, in order to meet CARB mandates for
these older model vehicles.
In short, the purchase of 2005 model vehicles, in combination with the use of ultra low sulfur
diesel, will result in emissions levels that are lower than the current standards (see 2002
standards) and, once retrofItted with a further emissions reduction device (in 2009 or earlier), will
result in emissions levels close to if not equal to the 2007 standards. Please note that the 2007
standards are on par with the current ratings of alternative fuel trucks, as set forth in Forms F, G,
and H.
T~lblc 1- EPA Emissions Standanls 1988 199n 1991 199.4 1998 2nn2 2nn7
. .
1.2
.01
*"Expressed as grams per bra/œ horsepower hour (g/bhp-hr)
A-I
Alternative Fuel Engines
In.ltlhbe eVdend~ thedCli~el;.ctds the Ualse of A(L1tNemGa)tivehi~ulel thvehiclesfu' tlhle vehiclles tthattWhelPllsan to usde _.
WI . e e lCate Iquel1e natur gas . ve c es at are y comp ian wi a tate an
Federal clean air requirements including the stringent 2004 EPA standards. The vehicle engines
will be LNG dedicated, with current specifIcations for a Cummins ISL Gas Plus 320 HP and an
Allison RDS 4500 transmission. The emissions ratings (Certification Levels) of this engine are
referenced in Forms F, G, and H, above.
Fueling Capability
Republic plans to install an Orca Fueling System, which will involve the purchase or lease of a
mobile fuel tank (Orca) that serves as a mobile above-ground mini-fuel tank that will be
pennanently located at our operating facility. The Orca tank capacity is approximately 6,000
gallons (or larger), has a submerged pump, quick fIll capability and is very low-maintenance. As
an alternative to utilizing the Orca system, we may utilize a mobile fueling service and/or card
lock system, if available.
There will be minor facility upgrades and other start-up costs necessary in order to maintain the
alternative LNG vehicles at our Facility. These facility improvements will involve some
additional ventilation systems, if necessary (to accommodate .air cross-flow requirements), a
multi-point gas detection system (either catalytic or infrared beam), some rewiring of electrical
conduit/wiring systems (for ground fault electrical), and modifIcations to alarm monitoring and .
emergency response plans. In addition, we will undertake extensive LNG safety training to all
management and service personnel.
List of Jurisdictions Using Alternative Fuel Engines and Fuel
Republic uses Alternative Fuel engines in a number of jurisdictions in the California marketplace
and, therefore, we have the requisite amount of experience with this technology and the ideal
equipment configuration to suit the City of Dublin Alternative Fuel Vehicle requirement. The
vehicle/engine types that we have utilized for LNG dedicated fuel applications (noted below) are
very similar to that which we propose to use in Dublin, except that the ISL Gas Plus engine that we
propose to use represents an upgrade to the Cummins C8.3G+ engine. The Cummins C8.3G+ (8.3
Liter) natural gas engine (referenced below) is the derivative of the C8.3 diesel engine. The
C8.3G+ engine utilizes an exclusive Westport spark ignition system with coil-on-plug
technology and multiple spark discharge to create low NOx emissions. The C8.3G+ engine,
although perfectly acceptable, does not achieve the same horsepower and torque as that of the
ISL Gas Plus engine. The ISL Gas Plus engine is slightly more expensive, however, we have
chosen to use this engine application as we believe it will better serve the City of Dublin
A-2
.
Jurisdiction Contact NamelNumber Type of FuelÆngine # ofVehicJes
. Fairfield' Ike Anderson (707) 428-7631 LNG/Cummins C8.30+ 35
Fairfield Ike Anderson (707) 428-7631 CNG/Ford 5.9 1
Chino Hills Nancy Meadows (909) 3364-2625 LNG Duel Fuel/CAT ClO 14
Lawndale Blaine Frandsen (310) 973-3260 LNG/Cummins C8.30+ 4
Redondo Beach Jon Emerson (310) 318-0686 LNG/Cummins 88.30+ 17
Lynwood .' Yadi F arhadi (310) 603-0220 LNG/Cummins C8.30+ 9
All of the above alternative fuel applications are being performed pursuant to contractual
requirements with the named municipalities. Republic's Orange County company, Taormina
Industries, also operates approximately twenty (20) LNG Duel Fuel vehicles (similar to the
Vehicles used in Chino Hills) throughout Anaheim, Garden Grove, Villa Park, Yorba Linda,
Placentia, Brea, and Fullerton.
.
The Future of Low Emissions Vehicles
Republic has continued to study the use of alternative fuel vehicles that use, for instance,
compressed natural gas, liquefIed natural gas, liquefIed petroleum gas, methanol, electricity, fuel
cells, or other advanced technologies that do not rely on diesel fuel. In fact, we currently have
over 65 alternative fuel vehicles in our Southern California fleet and 35 alternative fuel vehicles
in our Northern California fleet (Solano County) that use liquefIed natural gas ("~NG") and we
are, arguably, the largest non-municipal user of LNG vehicles for solid waste collection in the
nation. We also serve on Technical Advisory Committee of the South Coast Air Quality
Management District ("SCAQMD") regarding the implementation of clean burning alternative
fuel vehicles for the solid waste industry, particularly regarding the adoption and implementation
of the original SCAQMD Rule 1193.
In short, SCAQMD Rule 1193, upon its adoption a few years ago, effectively required large private
fleet operators within the SCAQrvID basin to utilize Alternative Fuel Engines (as defmed) in any
new vehicle purcha.."es made after July 1, 2002. Although Republic implemented the use of
altemative fuel engines in Southern California well before any regulatory mandates to do so, our
decision to implement the use of altemative fuel engines (LNG dedicated), on a large scale was, in
large part, in response to the mandates ofSCAQMD Rule 1193, hence we have a unique history and
level of experience with this technology.
We believe in doing the right thing for the environment and are ready, willing, and able to
'comply with all applicable mandates regarding the use of alternative fuel vehicles. We would
like to add that although we believe that we have identified the best available technology for
clean burning vehicles that exists today, this technology is changing so rapidly that, within a
matter of 12 to 18 months, we will likely be embarking on the next generation of AFV
.
A-3
technology as well as clean burning, low emissions technologies that do not rely on alternative
fuels, yet accomplish similar emissions levels. Issues such as equipment viability, cost to the .
consumer, identifIcation of ideal clean burning fuel sources, available fueling infrastructure, fuel
delivery, fuel availability, on-vehicle fuel storage, systematic fleet replacement, engine retrofIts
vs. purchasing new or dedicated vehicles, and availability of alternative fuel engines, are
common issues that the public and private sectors have addressed and are continuing to address
in identifying the right balance of environmental, economic, and operational benefits.
Given our experience in the AFV arena, as we observe the federal, state, and local vehicle
emissions requirements and guidelines, both now and on into the future, it should be emphasized
that we are ideally positioned to adopt and implement the best available low emissions
alternative and technology for our company and our municipal clients and certainly one that
ensures the best solid waste collection alternative for our customers.
Absent an affmnative regulatory requirement to purchase Alternative Fuel Vehicles, it is
important to assess all available low emissions alternatives, and the costlbenefits related thereto,
before necessarily committill-g to the use of alternative fuels (and engines) that are available
today, which may not be the most viable long term solution. In addition, it is clear that the solid
waste industry, in general, is having difficulty in the implementation of alternative fuel programs
due, in part, to lack of AFV engine availability and uncertain delivery timeHnes, perfonnance
issues, and excessive capital and maintenance costs. As one of the largest operators of LNG .
fleets in Southern California, Republic has the ability to meet the AFV requirements of any
municipality that we serve. However, we also believe that alternative fuels may not be the best
long-:tenn solution for our municipal customers as we collectively attempt to strike the right
balance between environmental, service, and economic benefIts
Currently, there are several low emissions alternatives that meet and exceed current CARE
standards, meet the "Clean Air Act" requirements, and come close to emissions specifIcations of
AFVs (i.e., low sulfur diesel w/ particulate traps or other "clean" burning diesel alternatives), that
result in lower costs to our customers and higher vehicle perfonnance and service to the
customer. In addition, our technology is changing so rapidly that we may have a clean burning
diesel alternative that is more environmentally beneficial than LNG or CNG within a year or
two. Moreover, as mentioned above, the standards that will apply to newer model diesel trucks in
order to meet the new EP A and CARB mandates will likely result in emissions levels that are
even lower than the current specifIcations for alternative fuel engines. In short, the best option
for a city may be to remain flexible in mandating what type of engine technology best suits the
combined environmental, economic, and customer service goals of the city and impacts on the
city's customer base.
A-4
.
·
·
·
Alternative Fuels- Liquefied Natural Gas vs. Compressed Natural Gas
We believe that the best available clean burning alternative fuel and engine technology and
system for servicing the City's solid waste collection needs is through the use of vehicles that are
fueled through a liquefIed natural gas application. Republic's aIternativefuel plan, as detailed
above, is in accordance with recent trends to implement heavy-duty fleets (especially collection
vehicles) in California to liquefIed Natural Gas (LNG).
We understand that a number of cities utilize maintenance and staff vehicles that run on
Compressed Natural Gas (CNG). Our research indicates that the types of light and medium duty
vehicles that these cities are using are excellent for (CNG) applications. Although we believe
that CNG applications are ideal for light and medium duty trucks, after reviewing the CNG
alternative for heavy duty refuse trucks, we have detennined that LNG offers several advantages
over CNG for heavy-duty trucks. including:
o LNG trucks have a better operating range and load capacity for heavy duty trucks, than
CNG
o LNG fueled trucks have a 1,000 lb. to 1,250 lb. weight advantage over heavier CNG
fueled trucks, which is important for refuse vehicles in measuring payload efficiency.
LNG trucks only add 500 (or less) additionallbs. compared to diesel trucks.
o LNG storage vessels on heavy-duty trucks are safer from the perspective of the operator
and neighborhood customers when compared to CNG tanks on heavy-duty trucks which
require a pressure of 3 ,500 PSI for each tank.
o LNG fueling stations can more efficiently refuel natural gas trucks and are less costly to
maintain.
o LNG fueling stations can accommodate CNG fueling applications (with a LCNG
configuration), however, the reverse cannot be done.
This last point, above, is an area where CNG and LNG users can possibly "partner" and/or utilize
the same fueling infrastructure. However, the primary application must be for LNG, which, with
additional compressor equipment, could then be converted into a compressed gas fuel form and
fueled the same way as CNG. In other words, the same type of trucks and engines that use CNG,
can use LCNG, without any equipment or engine modifications. In fact, it is our understanding
that compressing LNG creates a cleaner fuel than natural gas obtained through utility pipelines
(Le. LNG is 98-99% pure versus 88-92% pure for natural gas) and it is generally less expensive
per equivalent gallon of usage.
A-5
THIS PAGE INTENTIONALLY LEFT BLANK
·
·
·
FORMS
.
FORM I
CARTS
Garbage Carts
1. Manufacturer.. ........ ............ ........... .......... Schaefer Systems International, Inc.
2. Description and Type (including size & color)... .....Injection Molded Universal cart in 35,65
and 95 gallon. Color per City Requirements (Also, See Section 6.4.1.3 of proposal)
3. Material of Construction (recycled content)........ HOPE with 15% recycled content
4. Material Content.................................... ....... ..................... ..................... HOPE
5. Durability (in service years)...........................................··....··............· 10 years
6. Cost of Each Container ............................................................ $31.00 (32 gal)
............................ $38.00 (64 gal)
............................$41.00 (96 gal)
.
7. Manufacturer's warranty (10-year minimum
and attach a copy) ....... ...... ............. .... ........ ........... See Appendix F-10 years
8. Describe the advantages to the residents of this cart related to ease of use, storage, and
color. This is the most resident friendly cart on the market. It's molded in toe-hold makes it
easy for all ages to tilt a loaded cart. The easy to operate handles open the lid with one
hand, and the lid keeps water and flies out at all times. Please also see Section 6.4.1.3 of
proposal as well as the Schaefer Systems cart brochure in Appendix F.
Recycling Carts
9. Manufacturer........................................... Schaefer Systems International, Inc.
10. Description and Type (including size & color)........lnjection Molded Universal cart in 35,65
and 95 gallon. Color per City Requirements (Also, See Section 6.4.1.3 of proposal)
11. Material of Construction (recycled content)...... ..HOPE with 15% recycled content
12. Material Content.. ..... ....... ...... ...... ....... ......... ......................... ........ .......... HOPE
13. Durability (in service years) ................................................................ 10 years
14. Cost of Each Container... ........ ................. ........... ..... ..... ........... $31.00 (32 gal)
............................ $38.00 (64 gal)
........ ......... .... ....... $41.00 (96 gal)
15. Manufacturer's warranty (10-year minimum
. and attach a copy) ................................................. See Appendix F-1 0 years
.·'Ç\i1Yì'Ä·
t0~~
Page 7-31
Section 7
16. Describe the advantages to the residents of this cart related to ease of use, storage, and
color. This is the most resident friendly cart on the market. It's molded in toe-hold makes it
easy for all ages to tilt a loaded cart. The easy to operate handles open the lid with one
hand, and the lid keeps water and flies out at all times. Please also see Section 6.4.1.3 of
proposal as well as the Schaefer Systems cart brochure in Appendix F.
.
FORM I (Cant.)
Organic Waste Carts
17. Manufacturer........................................... Schaefer Systems I nternational, Inc.
18. Description and Type (including size & color)... .....Injection Molded Universal cart in 35,65
and 95 gallon. Color per City Requirements (Also, See Section 6.4.1.3 of proposal)
19. Material of Construction (recycled content)... .....HDPE with 15% recycled content
20. Material Content..... .......................... ...................... ...... ........... ............... HOPE
21. Durability (in service years)................................................................ 10 years
Cost of Each Container..........................................·..·..........·..···.... $38.00 (64 gal)
............................ $41.00 (96 gal)
.
22. Manufacturer's warranty (10-year minimum
and attach a copy) .................................................See Appendix F-10 years
23. Describe the advantages to the residents of this cart related to ease of use, storage, and
color. This is the most resident friendly cart on the market. It's molded in toe-hold makes it
easy for all ages to tilt a loaded cart. The easy to operate handles open the lid with one
hand, and the lid keeps water and flies out at all times. Please also see Section 6.4.1.3 of
proposal as well as the Schaefer Systems cart brochure in Appendix F.
.
.
.
.
FORMS
FORM J
DISPOSAL FACILITY
(Provide One Per Facility Site)
1. Name of Disposal Facility........ .............. .............. .................................... Vasco Road Landfill
2. Location of Disposal Facility.............................. 4001 N. Vasco Road, Liverm9re, CA 94551
3. Proposer's role in the Disposal Facility................................................. Owner and operator
4. Other contracting parties .............................................................................. See Section 6.7
5. Name, telephone number and address of
Disposal Facility owner ....... ....... ............ ..................... ........ .... .......... Republic Services, Inc.
110 Southeast Sixth Street, Suite 2800
Fort Lauderdale, Florida 33301
(925) 447-0491
6. Types of materials accepted ...........................................................Non Hazardous General
Non-Hazardous Sludge
Non-Hazardous Recyclables
7. Quantity of materials permitted
by material type (tpd and tpy) ................. Non Hazardous General: 2,518 tpd (908,998 tpy)
Non-Hazardous Sludge: 500 tpd (180,500 tpy)
Non-Hazardous Recyclables: 100 tpd(36, 1 00 tpy)
8. CIWMB Permit Type and Number ........................ Solid Waste Facility Permit - 01-AA-0010
9. Local Land-use Permit Number ......................................CUP-#C-4158, Resolution #2-4960
10. Per ton disposal fee (by material type) ........................ Non-Hazardous General: $47.30Iton
Non-Hazardous Sludge: Based on individual contract rates
Note: The above rates represent standard gate rates for the referenced materials.
Please see Form E for Republic's proposed Disposal rates to the City of Dublin
~~î'
/~z.r:;,,~·ÞiP;\
í'7l~~~··l.\lì\
t!-¡' --"_ -¡.. :'i')
~>~~.ji)
Page 7-33
Section 7
THIS PAGE INTENTIONAllY LEFT BLANK
.
.
.
.
.
.
FORMS
FORM K
RECYCLABLES PROCESSING FACILITY
(Provide One Per Recyclable Materials Recovery Facility)
1. Name of Processing Facility........................................ West County Resource Recovery. Inc
2. Location of Processing Facility................................ 101 Pittsbura Ave. Richmond. CA 94801
3. Proposer's role in the Processing Facility............ Proposer has no role in Processina Facility
Processina Facilitv is a stand alone
Division of Republic Services. ..........
4. Other contracting parties......... West Contra Costa Intearated Waste Manaaement Authority
5. Name, telephone number, and address of
Facility's Own'er .................... ....... ...... ........... ....... ...... West County Resource Recovery. Inc
101 Pittsbura Ave. Richmond. CA 94801
6. Types of materials accepted for processing .... Paper various arades. Glass bottles and jars.
aluminum cans and food containers. scrap metals. Steel/tin/Bimetal cans. Plastic narrow
neck containers #1-#7. Commercial source separated material (various products).
Residential sinale stream recyclina material.
7. Quantity of materials permitted for
processing type (tpd and tpy).....................................
1.200 TPD
8. CIWMB Permit Type and Number ..............................
9. Local Land-use Permit Number .................................
#07 -AA-0034
#2053-92
10. Per ton processing fee by material type .................... Sinale-Stream Rev/ton to proposer
.....................................................................................
of $30/ton
".~,
/-\y ~~'..'/J>
d((~" z}:~)~\
\\\~I~.IJJI
"$,"~ ~,...<I/(/
Page 7-35
Section 7
THIS PAGE INTENTIONAllY LEFT BLANK
.
.
.
FORMS
.
FORM L
ORGANIC WASTE PROCESSING FACILITY
(Provide One Per Organic Waste Processing Facility)
1. Name of Processing Facilíty ....................... WEST CONTRA COSTA SANITARY LANDFILL
2. Location of Processing Facility......................... ONE PARR BLVD. RICHMOND, CA 94801
3. Proposer's role in the Processing Facility.................................··..· OWNER AND OPEATOR
4. Other contracting parties....... ....... ....... ........ ............ ............... ......... ................. ......... ... NONE
5. Name, telephone number, and address of .............................. REPUBLIC SERVICES, INC.
processor's Owner 3260 BLUME DRIVE, SUITE 200
RICHMOND, CA 94801
(510) 262-1610
6. Types of materials accepted for processing .................................................GREENWASTE
WOODWASTE
FOODWASTE
7. Quantity of materials permitted for . ......... ...................... ..... ..... .............. ........ MSW 2500 tpd
processing type (tpd and tpy) COMPOST 81 tpd
. 8. CIWMB Permit Type and Number ............................................. #07-M-0001/ #07-M-0044
9. Local Land-use Permit Number............................................·.....···..··..· #2054-92 1#2043-94
10. Per ton processing fee.... ......................... ..... ........................ ...................................... $15.75
11. Types of finished product(s) .....................................................COMPOST MATERIAL I ADC
BIOMASS FUEL
.
~"":·-0fTJrì~
,;f..~.ì':~~/.\~\
:i'~;V~};;
~>~~.,~
Page 7 h37
Section 7
THIS PAGE INTENTIONAllY LEFT BLANK
.
.
.
Section 4
.
Qualifications
4.1
Key Staff Persons
Republic Services has assembled a dedicated management and operations team that is
unsurpassed in the industry. Our unique combination of traditional solid waste collection
experience, recycling expertise, innovative management systems, and knowledge of new
technological advances in the solid waste industry places Republic Services in the best position
to serve the waste handling and recycling needs of the City of Dublin. In addition, Republic's
in-house training, personnel advancement, and recruitment programs, arguably the most
comprehensive in the industry, enable Republic Services to attract and keep people who are
among the most qualified, dedicated, and experienced in the business.
Republic Services management is structured along functional lines, which allows for
decisions relevant to the City of Dublin to be made by local managers who have direct
responsibility for compliance with the franchise agreement and are knowledgeable of local solid
waste collection and disposal procedures. This ensures the City of Dublin that the day-to-day
operations of the solid waste franchise contract will be managed by an experienced local staff,
. with the support of an area, regional and national network of solid waste experts.
To underscore our commitment to serve the City of Dublin, Bill Terry, Area President, Shawn
Moberg, General Manager-Collection Operations, Bryce Howard, General Manager-Disposal
Operations, and the rest of Republic's area management team (described below) complimented
by the transitional support of Mark Bozajian, Regional Director of Marketing, will oversee the
implementation of the City of Dublin franchise Agreement(s). The local day-to-day operations
of the contract(s) will be overseen by the General Manager(s) in conjunction with other key local
management team members, complimented by the ongoing oversight of rhe area and regional
management team.
Republic plans to use only existing, trained personnel to service the City of Dublin. For driver
and helper personnel, this may include hiring personnel from the displaced service provider in
the City, new employees, or transferring other highly qualified and experienced personnel. If we
are awarded the Collection contract, we will offer employment to displaced workers that, we
believe, have served the City well on behalf of the City's existing contractor. In the event we
transfer any of Republic's existing experienced driver personnel to service Dublin collection
routes, new personnel will be hired to replace employees transferred to Dublin routes. Republic's
driver and helper personnel are represented by Teamsters Union Local 315 under a collective
bargaining agreement.
..:
4~1
Republic Services
Proposal for Collection and Disposal Services
Qualifications
A team of highly qualified maintenance personnel will be dedicated to maintammg all .
vehicles serving City of Dublin to the highest possible standard (exceeding Federal, State and
Local requirements). The Company takes pride in having the highest quality maintenance staff
and vehicle maintenance programs and has a ratio of maintenance staff (i.e. supervisors, engine
and PM mechanics, tire men, lube/oil, welders, road-call service employees, etc.) to vehicles that
exceeds industry standards. The City of Dublin residents and businesses will be the beneficiaries
of a support staff that has specific experience serving similar programs, extensive training,
knowledge and experience.
With the exception of driver and helper field personnel, and possibly an additional route
supervisor, customer service representative, recycling coordinator, and two mechanics, all
personnel that will be servicing the Dublin program are already in place within Republic's
operating infrastructure. This includes the general manager, operations manager, customer
service manager, customer service representatives, public relations manager, route supervisors,
dispatcher personnel, maintenance and safety manager, shop foreman, mechanics, operations
clerk, controller, and accounting clerks. As such, these employees need only be trained regarding
the specifics of the Dublin Program.
Upon award of the contract, Republic will hire and appoint the new office and operations staff
that will service the Dublin contract, to augment our existing staff. Drawing from Republic's
national network of solid waste professionals, we will select highly qualified, motivated, and .
experienced people for the appropriate positions.
Republic has committed the following key team members to develop and oversee the Dublin
program. These individuals, as well as their support staff, will dedicate whatever time is
necessary to ensure a smooth and seamless transition of the Dublin program, as well as ongoing
program supervision and support. Also available to Republic is the expertise and resources of our
Western Regional Support Staff, to compliment our local team whenever needed. Figure 4·1 on
the following page summarizes the organization of the key management and support team that
will be dedicated to serving the City of Dublin franchise agreement. The local staff positions
identified below will dedicate the requisite amount of time to the City's program in order to
ensure a seamless transition and outstanding ongoing service to Dublin customers. Job
descriptions and responsibilities of key personnel as well as resumes of key personnel are
included in Section 4.2 of our proposal.
(Organizational Chart on Following Page)
.
4-2
Republic Services
Proposal for Collection and Disposal Services
.;
Qualifications
KEY MANAGEMENT AND SUPPORT TEAM
FIGURE 4-1
.~"'I!!,""
'.'j ........ .~...~.'."
~,......~:..~.
----------------,
I
I
:::::'",':''"'':':'''':.''':,'''-:''" ':':,:'" ,'.,'",'
.. ·.~T"¡Y\···",'""""
Äf'~*l"""
:..~,.....",¡...;,;
,'. ::, .:.', ::¡:.:,:):,> ::,:, ':'¡::,~,):: ,i\',{'::>'../:\,;'".:'·
',' '.",": ,..'.: ;
:'.: ..:',:: ;" ,," :,< .:':i,,': :~,',:'!
Ja.,.,C~r~#!it .,
Cón,..,Iit':" . .
Adnjl"J'II,.t~r
G80ff H...,ilÍQn
Q,.,atIDn.
U....ag.r
$I.~"'illllldi
Q MrM1ai'l.
SuþervlsDrl
Dispatch
Garyparanli
Route
Superviaor
.
4-3
~.~~.
~Or"l ,.
. .....;~~~"':"> ,-
.........r
¡;'I'!dflllaac
CDmpoatlng
Republic Services
Proposal for Collection and Disposal SeNices
Qualifications
Reaional Support Personnel
.
The following personnel are located at Republic's Western Region Headquarters located at:
3800 Howard Hughes Pkwy
Las Vegas, NV 89109
Regional Vice President-Art Dudzinski- (702) 733-6611
Regional Director of Marketing, Transitional Support-Mark D. Bozajian (located at 12949
Telegraph Rd., Santa Fe Springs, CA 90670)- (562)-663-3514
Area Manaaement and Administrative Personnel
The following personnel are located at Republic's Northern California Headquarters located at:
3260 Blume Drive
Richmond, CA 94806
Area Personnel- Collection and Disposal Operations
Area President-Bill Terry- (510) 262-1679
General Manager-Shawn Moberg- (510) 262-1632
Area Controller-Ed Skelly- (510) 262-1649
Environmental Management Director-Dave Meyer~ (510) 262-1634
Director of Human Resources- Pat Levenduski - (510) 262-1683
Public Relations Manager- Sheryl Granzella- (510) 262-1664
Contracts Administrator- Janna Coverston- (510) 262-1644
Safety Manager- Vince Granzella- (510) 262-1661
.
Area Personnel- Collection Operations
Division Controller- Winnie Lau- (510) 262-1678 (Located at HQs)
Customer Service Supervisor-Beverly Garcia- (510) 262-1641 (Located at HQs)
Area Collection ODerations and Maintenance Personnel
The following personnel are located at Republic's Bay Area Operating Facility located at:
Foot of Parr Blvd.
Richmond, CA 94801
Operations Manager-Geoff Harrison- (510) 231-4158
.
4-4
Republic Services
Proposal for Collection and Disposal Services
Qualifications
·
Maintenance Supervisor-Ron Lumachi- (510) 232-3220
Operations Supervisor/Dispatch Manager-Steve Rinaldi - (510) 231-1622
Route Supervisor-Gary Parenti- (510) 231-8771
Recycling Coordinator- Chuck Paradis- (510) 231-1621
Other Manaaement Team Members- Processina Ooerations
·
The following management team members are responsible for the processing of recyclable
materials and green waste:
WCIRRF-(for recyclable materials processing)- 101 Pittsburg Ave., Richmond, California-
General Manager- Peter Nuti- (510) 412-4503
West County Sanitary Landfill (Foot of Parr Blvd. Richmond, CA 94801) (for green waste
composting)- General Manager- Bryce Howard- (707) 432-1900; Division Controller-
Jim Oppelt- (707) 439-2840; Maintenance Manager- Frank Pachote- (707) 432-1906; Site
Manager- Adan A10nzo- (510) 231-4155
Vasco Road Landfill-(for Solid Waste Disposal)- 4001 N. Vasco Road, Lîvermore, CA 94565-
General Manager- Bryce Howard - (707) 432-1900; Divîsion Controller- Jim Oppelt-
(707) 439-2840; Maintenance Manager- Frank Pachote- (707) 432-1906; Site Manager-
Paul Nuti- (925) 447-0491 ext.228; Operations Manager- Diana Ratto- (925) 447-0491
ext.230
Other Management Team Members- Diseosal Oeerations
The following management team members are responsible for solid waste disposal services for
the City's solid waste:
Vasco Road Landfill-(for Solid Waste Disposal)- 4001 N. Vasco Road, Lîvermore, CA 94565-
General Manager- Bryce Howard - (707) 432-1900; Division Controller- Jim Oppelt-
(707) 439-2840; Maintenance Manager- Frank Pachote- (707) 432-1906; Site Manager-
Paul Nuti- (925) 447-0491 ext.228; Operations Manager- Diana Ratto- (925) 447-0491
ext.230
Please note that resumes for all key staff persons is included in Section 4.2 of this proposal.
4,2 Staff Responsibilities
This section of our proposal outlines the Corporate officers of Republic Services, and the
· specific entities that will be executing a Collection Services and/or Disposal Services Agreement
4-5
Republic Services
Proposal for Collection and Disposal Services
Qualifications
with the City of Dublin. Also included is a description of Republic's Western Region and Local .
Area personnel that will be responsible for the management and operations of the
aforementioned agreements, as well as a delineation of the duties and responsibilities, work
history, and technical experience of those individuals. Please note that the specific legal entities
that will be executing a contract with the City will be Richmond Sanitary Service, Inc., for the
Collection Services Agreement, and Republic Services Vasco Road, LLC, for the Disposal
Agreement. Republic Services, Inc. would be pleased to provide a parent company guarantee
related to the perfonnance of ours services under the respective agreements.
Corporate Officers
Richmond Sanitary Service, Inc. and Republic Services Vasco Road, LLC
Board of Managers Harris W. Hudson
President James E. O'Connor
Vice Presidents David A. Barclay
Matthew D. Katz
Mathew E. Davies
Tod C. Holmes
.'" Michael J. Cordesman
Arthur J. Dudzinski
3800 Howard Hughes Pkwy
Las Vegas, NV 89109
William Terry
3260 Blume Drive
Richmond, CA 94806
Secretary David A. Barclay
Asst. Secretaries Mathew D. Katz
Tim M. Benter
Treasurer Edward A. Lang, ill
Asst. Treasurer John Dourdis
.
All officers listed above can be reached at the following address unless noted otherwise:
)- Republic Services
11 0 S.E. 6th Street
Ft. Lauderdale, FL 33301
.
4-6
Republic Services
Proposal for Collection and Disposal Services
QUalifications
.
Key Personnel- Responsibilities and Experience
Regional Support Personnel
Regional Vice President: Art Dudzinski
Mr. Art Dudzinski, Regional Vice President, in conjunction with Bill Terry, Area President,
will be responsible for committing the necessary resources to ensure total compliance with the
Agreement and program objectives and to ensure a smooth seamless transition of the Dublin
solid waste collection program to Republic Services. In conjunction with the Area President and
General Manager, he will participate in planning oversight activities relative to our contract(s)
with the City of Dublin. Above all, he will be responsible for ensuring that each and every
Republic Services employee involved in the City of Dublin program gives the highest priority to
the program.
Background- Mr. Dudzinski is among the most highly respected and experienced leader in the
solid waste management industry with more than 30 years of experience including 21 years with
Waste Management, Inc. Of his many accomplishments, most notably he developed and
oversaw the implementation of recycling and processing programs throughout the entire Seattle,
Washington area. He has overseen and managed some of the largest municipal solid waste
collection, recycling, and disposal contracts in the Pacific Northwest.
. Regional Director of Marketing, Transitional Support: Mark Bozajian
As Regional Director of Marketing, and an integral part of the Republic team responding to
the City's RFP, Mark Bozajian will be available to the City during contract negotiations and
through the transition of services. Prior to the start of services, Mr. Bozajian will be a key
member of the transition and implementation team. With proven experience implementing some
of the most successful waste collection and recycling programs in the state, he will use this
expertise to ensure a smooth transition of service in the City of Dublin. He will work closely
with the City and Republic's management team, to ensure that a positive, accurate, consistent
message is received by the public and the media with respect to Republic's new programs and
services.
.
Background- With more than 18 years of experience in solid waste management, operations,
finance, and marketing, Mr. Bozajian is one of the most respected and experienced professionals
in the solid waste industry. His broad operational and management experience, as well as his
outstanding reputation in the public, private, and industry sectors, serves to set Republic apart
from any of its local competition. Mr. Bozajian has overseen the operations and/or direct
implementation of more than 60 municipal franchises in California, encompassing more than
1,000,000 residential customers who receive automated, semi-automated, or manual solid waste,
recycling, and green waste collection services and more than 250,000 commercial/industrial
customers receiving solid waste collection and recycling services.
4-7
Republic Services
Proposal for Collection and Disposal Services
Qualifications
Prior to joining Republic, Mr. Bozajian served as president of Zakaroff Recycling Services, a .
highly regarded independent service company in Southern California. He also previously served
as Executive Vice President and Regional Vice President of Operations for WesternlUSA Waste
Services. His direct management oversight included more than 20 operating divisions for the
collection, processing, transfer, disposal, and recycling of solid waste, recyclable materials, and
green waste, with a combined total of more than $250 million in annual revenue.
Mr. Bozajian received the Bachelor of Science Degree (magna cum laude) in business
administration and the Master of Accounting Degree from the University of Southern California,
where he was ranked first in his class. In service to his alma mater, Mr. Bozajian has taught
business and management courses. He also is a Certified Public Accountant and has been the
recipient of several honors for community service, business, and academic achievement.
Area Management and Administrative Personnel
Area President: William Terry
Mr. William Terry, Area President, will be responsible for oversight of the General
Manager's activities, and other Area personnel, and will assist in administrating, directing,
planning, and implementing the service requirements for the City of Dublin. He will be
responsible for ensuring the overall success of the City of Dublin program and total compliance
with the Agreement and program objectives, in conjunction with the General Manager(s), Site .
Managers, and Area support personnel. He will maintain open, proactive communication with
the City either through direct contact or supervision of the local Republic staff members, and will
be primarily responsible for ensuring a successful transition and implementation of the new
program. Above all, he will be responsible for ensuring that each and every Republic Services
employee involved in the City of Dublin program is motivated, excited about serving the City of
Dublin, and providing excellent customer service.
Background- With 20 years of management experience in both the private and public sectors,
Mr. Terry has had a distinguished and diverse career that has included many significant
achievements and accomplishments both within and outside of the waste industry. His track
record, proven leadership, and overall management experience in the waste industry places him
in an elite class among management professionals in our industry.
Immediately prior to joining Republic, Mr. Terry was Chief Executive Officer of Rumpke
Consolidated Companies, the nation's 6th largest integrated waste management company. In his
capacity as CEO he was responsible for collections, landfill, and recycling services in a 5 state
area, encompassing $310 million in annual revenue and oversight of 2,600 employees. Prior to
that, he led a distinguished and upwardly mobile career with Waste Management, Inc. in having
served as Corporate Vice-President and Area President of an 800 employee Waste Management,
Inc. subsidiary (1995-1998), Group Vice-President and Assistant Regional Manager in charge of
15 hauling, transfer, and landfill facilities (1991-1995), Corporate Vice-President of Human
.
4-8
Republic Services
.
Proposal for Collection and Disposal Services
Qualifications
Resources (1990~1991), Staff Vice-President of Landfill Operations and Facility Development
over WMI's landfill and development projects in North America (1990), and General Manager
of a hauling operation (1988~ 1990).
During the period from 1983 to 1985, immediately prior to his involvement in the waste
management industry, Mr. Terry served in several administrative capacities for the City of
Dallas, Texas, including Assistant Director for Administration, Assistant Director for Operations,
and eventually, Director of the Department of Equipment Services. His final two years with the
City were spent as Assistant Director for Sanitation, where he managed two landfills, three
transfer stations, and five service centers, servicing 250,000 households. From 1969 to 1983, Mr.
Terry served as a U.S. Army Officer in the Infantry and Chemical Corps, specializing in nuclear,
biological, and chemical operations and decontamination. He has a B.S. in Biology from
Hampton University, a Masters in Public Administration from Southwest Texas State University.
He has also attended several colleges within the U.S. Army, the Department of Defense, and
performed additional studies at various prestigious universities across the United States
General Manager: Shawn Moberg
Mr. Shawn Moberg, as the General Manager, will be responsible for general oversight
management of collection services for the City of Dublin in conjunction with the Operations
Manager. The General Manager will provide support to the Operations Manager in the areas of
collection operations and dispatch, and will have direct oversight of the vehicle maintenance and
customer service functions. He will also work with other Republic department heads in ensuring
environmental compliance, labor contract compliance and overall administration of the Dublin
contract. He will also assist the Controller, Operations Manager, and Director of Public
Relations in the review of reports, preparation of budgets, planning operations and community
activities, respectively.
The General Manager will insure that all operations are efficient and functioning at an
optimum level. He will have the authority to enact any changes necessary to assure a continuity
of service in any situation and will be responsible for coordinating the efforts of all team
members involved with the City of Dublin collection program. The General Manager will
always be available to assist City staff with any City~sponsored programs or service issues, as
needed. In addition, he will ensure that all Republic Services corporate policies and any policies
and procedures unique to Dublin are adhered to by all employees. A key responsibility is to
ensure that each employee feels that he/she is a vibrant part of the Republic Services family and
supports the corporate philosophy of "our customers come first."
Background- Mr. Moberg has over 25 years of solid waste and recycling industry experience.
He will serve as the general manager for the collection program serving the City of Dublin.
Shawn began his career in 1977as a mechanic with Browning~Ferris Industries and quickly
. worked his way up to Operations Supervisor and Transfer Station Supervisor. He worked in
.
4~9
Republic Services
Proposal for Collection and Disposal Services
Qualifications
various technician and specialist capacities the service, parts, and tire industries until joining .
Waste Management as a Supervisor in 1986. He was promoted to Director of Fleet Maintenance
for all of Waste Management's Northern California operations and served in that capacity until
1999, when he joined Republic.
Area Controller: Ed Skelly
Mr. Skelly, as the company's Area Controller, and in conjunction with the Division
Controllers, will be responsible for all financial and reporting aspects of the City of Dublin
program, including general accounting, accounts receivable, cash receipts, accounts payable,
cash disbursements, payroll, billing-related functions, capital expenditure requests, management
information systems, and external and internal reporting. He will also ensure that monies are
being spent responsibly and that all employees feel a vested interest in maintaining maximum
program efficiency in the most cost-effective manner.
Mr. Skelly also will ensure that all information required by the City, as referenced in the RFP
and Draft Agreement, is maintained and submitted in accordance with our contract. Particular
emphasis will be placed on the information required in Articles 4, 5, 6, 7, and 18 of the Draft
Agreement, in order to facilitate a timely review and confirmation of such information by the
City.
Background. Mr. Skelly has over 30 years of solid waste and recycling industry experience.
He will serve as the controller overseeing the financial accounting and reporting functions of the
Dublin contract. Ed has worked in Regional Controller, General Manager, and Division Vice
President capacities for GSX Corporation, Browning-Ferris Industries, and Waste Management,
during a period that spanned 15 years, before joining Republic in 1999. In 1999, Ed was hired to
serve as Republic's Corporate Director of Process Management Services. At the request of
Republic's CEO, in January 2002, Ed took the position of Area Controller for our Northern
California operations. We are very fortunate to have an individual of Ed's caliber and diverse
experience overseeing the financial accounting, reporting, systems, and policy compliance
functions of Republic's Northern California operations.
Director of Environmental Management: Dave Meyers
Mr. Meyer directs environmental compliance and engineering services for Republic's
Northern California operations including, Richmond Sanitary Service, West Contra Costa
Sanitary Landfill, Solano Garbage Company, Potrero Hills Landfill, Vasco Road Landfill, and
our recyclable materials and green waste processing sites. His duties include, planning and
implementation of environmental controls and measures, evaluation of environmental impacts of
solid waste management projects, planning of regional solid waste management systems,
preparation of landfill operations plans and permit applications, evaluation of impact of solid
waste regulations, project management and liaison with engineering, financial and legal experts
4·10
Republic Services
.
.
.
.
.
Proposal for Collection and Disposal Services
Qualifications
in resource recovery facility implementation, waste management facility site selection and
design, and environmental compliance management and planning.
Background- Mr. Meyer has over 19 years of experience in the solid waste management and
recycling industry. Specifically, Mr. Meyer has been involved in management of remedial
actions for CERCLA projects, in the design, permitting and construction of landfills and transfer
stations, in the rezoning activities for several waste recycling and disposal facilities. Most
recently, he was involved in the development and management of a compliance system that was
a key factor in the compliance turn-around of the second largest privately held waste company I
the United States. Part of the turn-around involved significant reductions in environmental
liabilities for the company.
Director of Human Resources: Pat Levenduski
Ms. Levenduski is responsible for Republic's Northern California Area personnel and human
resources function and implementing and enforcing policy compliance related thereto. Pat will
work closely with the Area President, General Manager, Site Managers, and project Supervisors
in managing and overseeing the human resources function related to the Dublin contract and
operation. She will be responsible for administering all facets of the personnel and human
resources function, which includes such areas as recruitment, selection and orientation of new
employees, wage and salary administration, affinnative action training, investigations, and
administration of employee records and benefits. Pat will be responsible for ensuring that all
Republic corporate policies and all Dublin-specific policies are followed and enforced
throughout the term of the contract. (For an overview of Republic's extensive compliance, non-
discrimination, and sexual harassment policies, see the Compliance Program Guide included in
Appendix A). Pat will also assist and represent management in labor relations and compliance
with laws that affect the Employer-Employee relationship.
Backgound- Prior to joining RSI in October of 2003 as the Director of Human Resources,
Ms. Levenduski held the position of Regional Human Resources Manager for Qualex, a Kodak
subsidiary. From October, 1997 though October, 2003, Ms. Levenduski was responsible for
managing all aspects of the human resource function for over 3500 field employees. She
provided HR generalist support for all functional areas, including sales, field service, retail,
manufacturing and customer service in both unionized and non unionized facilities throughout
the western region, which was comprised of all states west of the Mississippi River.
From July 1994 through October, 1997, as Human Resources Manager for IDG Books, an
entrepreneurial book publishing company, Pat reported to the VP of Human Resources and was
responsible for HR generalist duties, including policy development and implementation,
recruitment, compensation, training, employee relations, legal compliance and management
development.
4-11
Republic Services
Proposal for Collection and Disposal Services
Qualifications
As Director of Human Resources for RAM Mobile Data, in NJ, from 1989 to 1994, Pat .
reported to the Executive VP of Operations and was responsible for managing the Human
Resources department for this start up, wireless digital data company.
From 1978 to 1989, Pat was employed by Twin County Grocers, an East Coast food
distribution center, moving from a union position in the warehouse to a labor relations specialist
in the Human Resources department.
Public Relations Manager: Sheryl Granzella
Ms. Granzella will oversee Republic's Community outreach and public education activities
and programs, both during the implementation stages of the contract and during the term of the
contract. She will work closely with our General Manager and Recycling Coordinator, to ensure
that the City of Dublin receives a quality public awareness and educational outreach program
consistent with the goals of the Dublin program. She will implement the public education and
outreach program that is developed in conjunction with the City, and will oversee the design and
development of all outreach materials, brochures, and programs. She will also be responsible for
coordination of activities within the Dublin community. We believe in giving back to the
communities we serve, both in terms of our active involvement in local activities and
organizations, and our financial support to local charities, civic organizations, and local
activities.
Background: Sheryl Granzella was born into and grew up in the waste management business.
Prior to the company's 2001 acquisition by Republic Services, Inc., her father, Richard
Granzella, served as the President of Richmond Sanitary Service for more than 40 years. Ms.
Granzella grew up in the greater Richmond area and attended local schools. Following her
graduation from Holy Names High School in 1973, she studied for a year and a half at the
University of Nevada in Reno, then left the world of academia and returned to the Richmond
area. At the age of 30, Sheryl returned to educational pursuits, attending Contra Costa College
for two years, then transferring to St. Mary's College in Moraga, where she earned a Bachelor of
Science degree in Economics and Business Administration. At the age of 34, Sheryl was the
oldest graduate in the School of Business' Class of 1989. Shortly after graduation from S1.
Mary's, Sheryl joined Richmond Sanitary Service as a Special Projects Manager with quarterly
publication of the company's "Waste Watch" newsletter as one of her first assignments. In her
position as Public Infonnation Officer, it was her responsibility to provide liaison between the
company, local business, governmental agencies, community leaders and civic organizations.
She is a popular speaker for service clubs, neighborhood groups and community organizations.
Sheryl will serve as the company's Public Relations Manager, complimenting the community
relations and outreach activities of Republic's soon-to-be hired Public Outreach and Recycling
Coordinator who will be dedicated to Dublin's recycling programs and public education and
outreach effort.
4-12
Republic Services
.
.
.
.
.
Proposal for Collection and Disposal Services
Qualifications
Safety Manager: Vince Granzella
Mr. Granzella will provide practical guidance and assist the General managers and Site
Managers in developing safety procedures and guidelines for the Dublin programs. He will work
to insure that the Company meets or exceeds all OSHA, DOT and Environmental compliance
requirements. Mr. Granzella will work with local management to design and deliver timely and
effective safety meetings.
As Safety Manager, Vince has an in-depth understanding of Cal/Osha, Federal OSHA and
DOT regulations, and can perform OSHA-style facility audits. He is responsible for the safety
training of 150+ employees, has implemented and maintained an efficient health and safety
program utilizing a self developed training matrix that covers required safety topics and
comprehensive discussion of any recent accidents or worker injuries, and has created a job
hazard analysis for all job classifications and implemented a return to work program. He
conducts mandatory monthly safety meetings focusing on worker and public safety, and insures
100% participation. Vince's broad based experience has given him unique perspective to identify
safety hazards, and a particular insight for more in-depth investigation of accidents to determine
root causes and develop alternative procedures for safer job perlonnance.
Background: Mr. Granzella has 20 years of experience in the solid waste management and
recycling industry. He started at Richmond Sanitary as a "summer helper" at age 12, then
worked after school and on weekends and became a full time employee in 1984. During his 20
years with the company, he has worked in landfill operations, on residential collection routes, as
a front-end loader operator, box truck driver and as a Certified Weighmaster. He served in
various supervisory positions in all those operational areas before being promoted to Safety
Manager in 1991.
Division Controller: Winnie Lau
Ms. Lau will serve as the Division Controller for the division responsible for the City of
Dublin Collection Services operation. She will report directly to the General Manager, Shawn
Moberg, as well as to the Company's Area Controller, Ed Skelly. She will be responsible for all
financial and reporting aspects of the City of Dublin program, including general accounting,
accounts receivable, cash receipts, accounts payable, cash disbursements, payroll, billing-related
functions, capital expenditure requests, management information systems, and external and
internal reporting.
Ms. Lau also will ensure that all information required by the City, as referenced in the RFP
and Draft Agreement, is maintained and submitted in accordance with our contract. Particular
emphasis will be placed on the information required in Articles 4, 5, 6, 7, and 18 of the Draft
Agreement, in order to facilitate a timely review and confirmation of such information by the
City.
4-13
Republic Services
Proposal for Collection and Disposal Services
Qualifications
Background: Ms. Lau has over four years of experience in the solid waste management and .
recycling industry. She started as a staff accountant with Republic Services, Inc. in June 2000. As a
staff accountant she is responsible for month end close, general accounting and financial reporting.
She is promoted as the Division Controller in June 2004 and continues with all the financial and
reporting aspects and management infonnation systems.
Contracts Administrator: Janna Coverston
Reporting directly to the General Manager, as Contracts Administrator, Janna Coverston, will
serve as a liaison contact for City of Dublin administration. Her primary responsibility will be to
oversee contract compliance and facilitate communication between the City and the company.
Ms. Coverston always will be available to City staff to assist as needed with any program or
service issues.
Background: Janna grew up in Richmond and attended local schools. After graduating from
El Cerrito High School, she worked at the u.c. Berkeley Radiation (now Lawrence) Laboratory,
Department of Agriculture, City of San Pablo and in 1959 landed at the City of Richmond where
she worked in every department in a variety of progressively responsible secretarial,
administrative and mid-management positions. After some 18 years--without benefit of
undergraduate study and while working fulltime in the Richmond City Manager's Office--Janna
earned a J.D. degree from John F. Kennedy University and was admitted to the California State .
BAR in 1985. In the City Manager's Office, Janna was responsible for waste management and
was assigned to serve as "donated" management staff for the West Contra Costa Integrated Solid
Waste Management Authority (a local government joint powers agency made up of the Cities of
El Cerrito, Richmond, San Pablo, Pinole and Hercules). In 1989, she was invited to come to
Richmond Sanitary Service (a subsidiary of Republic Services, Inc.) to work with the company's
Chief Financial Officer as Special Projects Manager, and in early 2003 assumed her current
position as Contracts Administrator/Management Counsel.
Janna's long-term local presence, waste management experience in both the public and private
sectors and legal training provides not only a unique industry perspective and blending of
professional disciplines, but a valuable understanding of the East Bay and its waste management
history.
Customer Service Supervisor: Beverly Garcia
As the company's Customer Service Supervisor Beverly Garcia will be a lead customer
service representative with supervisory responsibilities for the City of Dublin's customer service
department. In conjunction with the Major Accounts Manager, the Customer Service Supervisor
will implement the initial and final steps in the automated work order system, ensuring that all
customers receive satisfaction after making any service requests or inquiries. The Customer
Service Supervisor also will work with the local management team to develop and submit all
reports to the City.
.
4-14
Republic Services
.
.
.
Proposal for Collection and Disposal Services
Qualifications
Republic invests a considerable amount of time, effort and resources in the selection and
training of its Customer Service Representatives (CSRs). We measure our success through
customer interaction and feel that it is a job done well only after every customer inquiry has been
addressed successfully. Our goal is to resolve all customer requests and inquiries in a timely
manner and to the customer's satisfaction at the first contact with our CSRs, and not let issues
escalate above that level or involve the City. Each Customer Service Representative fully
understands his/her critical importance within our operation-they are the backbone of the City
of Dublin program.
Background- Ms. Garcia has over 15 years of Customer Service experience in the solid waste
management and recycling industry. She started her customer service career with the company
at the age of 19. Her serious approach to her job and enthusiasm for quality perfonnance quickly
translated to a wealth of knowledge about customer service issues and office operation,
engendering confidence in her ability to manage day-to-day activities and providing unique in-
depth perspective to technical and functional processes. In 2001 Ms. Garcia was promoted to her
current position as Customer Service Supervisor. She is attentive and alert to anything unusual in
customer inquiries; account records and technical processes that might signal some problems or
issue that needs special attention. She is highly intuitive, accommodating, diligent and sensitive
to service and billing issues and the potential impact of those issues upon our customers
Accounting Manager
The Accounting Manager will be responsible for managing all accounting and reporting
related duties for the City of Dublin solid waste collection contract.
);> Tracking and maintaining of all financial and accounting information related to the
Dublin contract operation
);> Internal accounting and statistical report information
);> Billing accounts receivable and cash receipts function
);> Internal financial statement preparation and variance analysis
);> External reporting including all required report to the City
Area Collection Operations and Maintenance Personnel
Operations Manager: Geoff Harrison
Geoff Harrison, as Operations Manager, will be responsible for the day-to-day collection
operations of the City of Dublin program, overseeing everything from collection operations to
dispatch. In conjunction with the management staff, the Operations Manager will review and
sign off daily on all departmental reports, including those processed through the automated work
order system, to ensure hands-on management of all daily program operations, as well as verify
4-15
Republic Services
Proposal for Collection and Disposal Services
Qualifications
adherence to all established program objectives and performance goals of each department under .
his supervision. He also will be responsible for instilling this mindset in all Republic Services
Dublin drivers, route supervisors, and dispatch personnel.
The Operations Manager will insure that all operations are efficient and functioning at an
optimum level. He will have the authority to enact any changes necessary to assure a continuity
of service in any situation and will be responsible for coordinating the efforts of collection
personnel involved with the City of Dublin collection program. The Operations Manager will
always be available to assist City staff with any City-sponsored programs or service issues, as
needed. In addition, he will ensure that all Republic Services corporate policies and any policies
and procedures unique to Dublin are adhered to by all drivers and supervisors. A key
responsibility is to ensure that each employee feels that he/she is a vibrant part of the Republic
Services family and supports the corporate philosophy of "our customers come first."
Background- Mr. Harrison has over 20 years of solid waste and recycling industry experience,
all in the Northern California marketplace. He will serve as the operations manager for the
collection program serving the City of Dublin. Geoff began his career in 1984 as a driver with
Browning-Ferris Industries in the City of San Jose, while he was going to college. In 1986, Waste
Management (WMI) took over the San Jose contract and Geoff continued to work for WMI as a
driver until 1988, when he was promoted to supervisor. Geoffs supervisory duties included
overseeing 26 residential routes, 14 r911-off routes, 14 front-loader routes, as well as conducting
route audit and dispatch training. He also perfonned special project functions for WMI, including
managing the acquisition of a company in Santa Cruz. In 1990, Geoff was promoted to Assistant
Operations Manager of Recycle America, where he oversaw a 40-truck operation. In 1993, when
WMI lost the San Jose contract, Geoff took over as roll-off and Port 0 Let Supervisor of Empire
Waste Management's Santa Rosa operations, encompassing 15 roll-off trucks and 15 portable
services vehicles, and was later promoted to Operations Manager after the acquisition of a
competitor. In August 2000, Geoff took on the position of District Health and Safety Manager,
which encompassed 4 sites and 300 employees in the Santa Rosa area for WMI. Geoff served in
that position until December 2001 when he joined Republic as Area Operations Manager.
Maintenance Supervisor: Ron Lumachi
Ron Lumachi, as Maintenance Supervisor, will be responsible for ensuring that all the
collection equipment is performing at maximum efficiency and safety requirements and that it all
is maintained in the safest and most reliable manner. The Shop Foreman also will ensure that all
Republic Services corporate policies and any policies and procedures unique to the City of
Dublin are adhered to by all employees. Before any vehicle in our new fleet hits the City streets
at the start of the new collection term, the Shop Foreman will ensure that it meets all
requirements set by both Republic Services and the City. In addition to overseeing the
maintenance of all collection vehicles and rolling stock, the Shop Foreman will ensure that all
containers are clean, attractive, and functional before delivery. As with all Republic Services
4-16
Republic Services
.
.
.
.
.
Proposal for Collection and Disposal Services
Qualifications
programs, trucks will be maintained to meet or exceed local and state requirements. Vehicles
will be clean and attractive at all times.
The Maintenance Supervisor also will be responsible for conducting regular safety meetings
and periodic training and enforcing on-site and field safety policies and procedures. The Shop
Foreman is responsible for the safety of everyone, both Republic Services employees and the
public. We expect any employee filling this position be keenly aware of his/her responsibility
and consequently have a close attention to detail and an awareness of all safety regulations and
requirements.
Background- Ron has over 33 years experience in vehicle maintenance. He began his
employment with RSS as a helper in the mechanic shop and, after 4 years as an apprentice, was
promoted to a full mechanic in 1975. In 1978 Ron was promoted to Shop Foreman and has
operated in this capacity for over 23 years. Ron currently oversees the entire maintenance
operation at our main operating facility, including vehicle and container repair and maintenance.
This includes storage of all vehicles and containers as well as maintaining parts inventory,
stocking, and costing of repairs by vehicle. Ron currently oversees 13 mechanics, maintenance
technicians, tire repairmen, and container repairmen.
Operations Supervisor/Dispatcher: Steve Rinaldi
Steve Rinaldi will serve as our Operations Supervisor, responsible for overseeing the
company's Dispatch Operations. As lead Dispatcher, Steve is the central communication point
to and between the Route Supervisors and the Drivers in the field. (The Customer Service
Representatives also will have direct field communication capability; however, the Dispatcher
will be the lead person for radio dispatch operations.) In addition to daily work order requests,
the Dispatcher is available primarily to assist Drivers, Route Supervisors, and Customer Service
Representatives with more complex and time consuming requests. He also will work with the
other members of the operations team to insure route efficiency and optimization, manpower
utilization, timely response and follow-up to customer requests, and overall "in field" safety and
policy compliance during our route operations.
Background: Mr. Rinaldi has over 29 years of experience in the solid waste management and
recycling industry. From 1975 until 1991 Steve served as a commercial route driver for the
company. In 1991, Steve was promoted to Route Supervisor position and held that position until
2002 when he was again granted a promotion to Operations Supervisor overseeing Republic's
Dispatch Department. Steve is among Republic's most experienced employees in the area or
route operations and management.
Route Supervisor: Gary Parenti
As the lead Route Supervisor, Gary will be responsible for the day-to-day collection
operations, including development and evaluation of routing (in conjunction with the Operations
4-17
Republic Services
Proposal for Collection and Disposal Services
Qualifications
Manager), trammg and oversight of drivers, and implementation and enforcement of safety
procedures. Republic plans to dedicate one (1) route supervisor for the Dublin program.
The Route Supervisor will communicate closely with the Customer Service Supervisor to
ensure that all residents' needs and desires are being met and exceeded by the Drivers. The
Route Supervisor will not only have a high level of understanding about the logistics of program
operation, but will be expected to be able to communicate with the public in a courteous,
intelligent, and informed manner - the Route Supervisor, as well as the Drivers, are considered
Republic's "on-the-street" customer service representatives.
The Route Supervisor will be in constant radio contact with the Drivers and the customer
service department to respond immediately to any unusual collection occurrence. The Route
Supervisor also will be responsible for ensuring a high morale level among Republic's Dublin
drivers.
Background: Mr. Parenti has over 21 years of experience in the solid waste management and
recycling industry. During that time, Mr. Parenti has been involved with implementing several
new programs as the industry has developed and changed over the years. His involvement
includes implementing an automated curbside collection programs for garbage, recycling and
green waste in the West Contra Costa County and Alameda County areas. In addition to his
involvement with the day-to-day operations, Mr. Parenti has been directly responsible for
implementing several new franchise agreements.
Recycling Coordinator: Chuck Paradis
As the Company's Recycling Coordinator, Mr. Paradis will work closely with our General
Manager and Public Relations Manager, to ensure that the City of Dublin receives a quality
public awareness and educational outreach program consistent with the goals of the Dublin
program. He will assist in the implementation of the public education and outreach program
that is developed in conjunction with the City and our Public Relations Manager, and will
provide input into the design and development of all outreach materials, brochures, and
programs. Chuck will also be responsible for implementing Republic's commercial recycling
program, including distributing waste audit packages and commercial recycling program
information to commercial generators, conducting on-site visits for large generators, and
designing and implementing programs for those wishing to participate in the program. Chuck
will also be involved in the review of waste diversion reports and in the reporting process to the
City, working in conjunction with the Division Controllers and the General Managers of our
recyclable materials processing and composting facilities.
Mr. Paradis will also oversee the daily operation of the Dublin recycling programs in
conjunction with the General Manager and Operations manager, including program design and
container delivery and maintenance. He will be responsible for coordinating the development
and maintenance of our recycling programs, and any future enhancements to existing programs.
4-18
Republic Services
.
.
.
·
·
·
Proposal for Collection and Disposal Services
Qualifications
Backgroundw Mr. Paradis has over 14 years of experience in the solid waste management and
recycling industry. Mr. Paradis came to RSS in the fall of 1990. As the Recycling Plant
Supervisor, he was integrally involved in pioneering the RSS recycling program, supervising 16
employees and overseeing the sorting, processing and preparation of recyclable materials for
marketing. In 1995 Chuck was promoted to the position of Recycling Collections Manager an
took on oversight of recyclables collection and management of recycling, commercial and
industrial recycling services throughout the RSS service area. In 1999, he was responsible for
implementation of a pilot residential green waste program involving approximately two thousand
customers. Based on that test program, a refined green waste collection program was developed
and made available to all customers in the service area. Currently, Chuck is responsible for
overall management of the recyclables and green waste collection programs and 32 employees.
As Recycling Coordinator. Mr. Paradis oversees the daily operation of the recycling programs
throughout the RSS service area, including program design and container delivery and
maintenance. He will be responsible for coordinating the development and maintenance of our
recycling programs, and any future enhancements to existing programs. Mr. Paradis also will
assist in the development and presentation of educational materials and programs.
Other Manaaement Team Members- Processina ODerations
General Manager- West County IRRF: Peter Nuti
Peter is the General Manager of Republic's West County Integrated Resource Recovery
Facility (WCIRRF), which is the facility that will receive, process, and market all recyclable
materials collected in the Dublin program. Peter will ensure that all materials are marketed to
their highest and best use in order to achieve the highest diversion levels for the City. He will
also work in conjunction with the Operations Manager in providing feedback regarding the
quality of materials received, contamination levels, resident program compliance, etc. so that we
can use this information to better educate residents about proper materials setwout. He will also
be responsible for the reporting of materials received and processed.
Background~ Peter has been an employee of Richmond Sanitary Service since 1985, working
with the company as a student since 1976. He began his career in vehicle maintenance, working
at the scale house, and eventually filled in on commercial routes Peter became a route supervisor
in the early 1980' s, and started the RSS curbside recycling program in 1986 from development,
through implementation.
He started up the Interim Recycling Center in 1989-1990 and ran this operation until the
materials processing/transfer station opened in 1995, which is now IRRF. He helped design the
current recycling equipment and its modification, and has been working as the Facility Manager
since that time.,
4-19
Republic Services
Proposal for Collection and Disposal SeNices
Qualifications
Please note that our management team members associated with Compostlng .
Operations are noted below under "Disposal Operations"
Other Manaaement Team MembersM Disposal Operations
General ManagerM Vasco Road and West County Landfills: Bryce Howard
Reporting to our Area President, Bryce Howard oversees the day-to-day operations of both
the Vasco Road and West County Landfills, both of which are owned and operated by Republic.
The Vasco Road Landfill will serve as the ultimate disposal site for the City's non-recyclable
solid waste. Both of these sites will serve as processing and composting sites for the City's
organic waste.
Backgound- Mr. Howard began his career in the waste industry in 1985 as a landfill engineer
in the Southern California area for the County of Orange's multi-site landfill system. From 1990
to 1995, he served as Solid Waste Engineer for the engineering consulting firm of CH2M Hill,
and from 1995 to 2000, he served as landfill manager for Waste Management, Inc. Bryce also
has a B.S. in Civil Engineering from the University of California at Irvine.
Maintenance Supervisor, Landfills: Frank Pachote
Frank Pachote, Maintenance Manager, will be responsible for ensuring that all the landfill
maintenance policies and procedures implemented and adhered to. He will serve as the .
maintenance manager for the Disposal Services program serving the City of Dublin. He will
work with the shop foreman to ensure that all landfill equipment is properly maintained and
performing at maximum efficiency and safety requirements and that it all is maintained in the
safest and most reliable manner.
Background- Frank has worked in the solid waste industry for 13 years. He began his
employment with Richmond Sanitary Service as a heavy-duty truck mechanic apprentice,
becoming a journeyman in 1994. Mr. Pachote spent his first eight years with Richmond Sanitary
Service working on both heavy-duty trucks and off highway equipment. In 1998, Mr. Pachote
transferred to Potrero Hills Landfill as Lead Mechanic responsible to oversee maintenance and
repair of the fleet of landfill vehicles. In 2001 he was promoted to multi-Division Maintenance
Manager for Potrero Hills and West Contra Costa County Landfills. In 2003 he was promoted to
his current position, Maintenance Manager for the Northern California Landfill operations,
including the Vasco Road, Potrero Hills and West Contra Costa County Landfills.
Division Controller, Landfills: Jim Oppelt
Mr. Oppelt will serve as the Division Controller for the Republic Divisions that will be
providing Disposal Services and Compo sting operations for the City of Dublin. He will be
responsible for all financial and reporting aspects of the City of Dublin Disposal Services
Agreement, including general accounting, accounts payable, cash disbursements, payroll, capital .
4-20
Republic SeNices
.
Proposal for Collection and Disposal Services
Qualifications
expenditure requests, management information systems, and external and internal reporting. He
also will ensure that all information required by the City, as referenced in the RFP and Draft
Agreement, is maintained and subllÚtted in accordance with our contract.
Background: Mr. Oppelt has over 13 years of experience in the solid waste industry and over
18 years Controllership experience. Mr. Oppelt has been the Division Controller of Republic's
landfill operations and the Solano Garbage Company's, since 2002. He previously had been the
Controller for Browning Ferris Industries - San Mateo Division from 1987 - 1994 and then after
serving as Controller for Santeler Marketing Group (1996-1997) and Philip Transportation &
Remediation (1997-2001), returned to Browning Ferris Industries - San Mateo Division as
Controller from 2001-2002. Mr. Oppelt received a Bachelor of Science Degree in accounting
from University of Wisconsin - Oshkosh.
Site Manager, Vasco Road landfill: Paul Nuti
Mr. Nuti will be responsible for the day-to-day operations and adllÚnistration of the Dublin
Disposal Agreement and operation, working in conjunction with the Operations Manager, Diana
Ratto. Paul will be the City's contact for disposal related issues and contract compliance. Paul
serves as the link that allows Republic to make decisions and to respond to any issues regarding
the contract quickly and decisively. Paul has direct (daily) contact with Republic's General
Manager of Landfills and Compo sting Operations, Mr. Bryce Howard, which will ensure
. immediate resolution of any issues that may require the input of top management.
Paul brings a wealth of experience and technical expertise in managing the daily landfill
operations and waste diversion activities taking place at our landfill sites, and has an excellent
track record of exemplary performance with the company, having managed several landfill sites
owned by the company. He will also be responsible for implementing a compo sting operation at
the Vasco Road site. His experience has served to ensure a smooth running operation at the
Vasco Road landfill as well as strict adherence and compliance with all perllÚt requirements and
environmental regulations.
In conjunction with the Area Safety Manager, Vince Granzella, Paul will manage all
environmental health and safety programs for the Vasco Road Landfill, and will serve as the
liaison between Republic and regulatory agencies. In conjunction with the Director of
Environmental Management, Dave Meyer, Paul will be responsible for maintaining the landfill
and composting operation in total compliance with all local, state and federal permits and
regulatory requirements.
Background: Mr. Nuti has over eleven years of experience as an Environmental Engineer
with over five of those years working directly in the solid waste management and recycling
industry. His management experience includes operating facilities, managing engineering
projects, supervising managers, supervisors, operations staff, engineering staff and field technical
staff, performing project oversight and quality control, agency reporting, preparing and
.
4-21
Republic Services
Proposal for Collection and Disposal Services
Qualifications
monitoring budgets, permitting, interfacing with customers, clients, contractors, consultants, and .
regulators, and conducting business development. Paul has specialized management and
construction experience in municipal solid waste management, sanitary landfill operation and
recycling including: design and construction of sanitary landfill infrastructure systems, landfill
cell design, construction and preparation, municipal solid waste collection route analysis,
recycling and compost program management, support and auditing, and closure/post closure
activities. His environmental engineering experience includes soil, air, and ground water project
investigations, remediation and closures.
Site Manager, West County Landfill: Adan Alonzo
Mr. Alonzo will be responsible for the day-to-day operations and administration of the West
County Landfill and Compo sting Operation, working in conjunction with the Operations
Manager. Adan will be the City's contact for green waste compo sting related issues and contract
compliance, in conjunction with his immediate superior, Mr. Bryce Howard. Adan serves as the
link that allows Republic to make decisions and to respond to any issues regarding our
composting operations quickly and decisively. Adan has direct (daily) contact with Republic's
General Manager of Landfills and Composting Operations, Mr. Bryce Howard, which will
ensure immediate resolution of any issues that may require the input of top management.
Adan brings a wealth of experience and technical expertise in managing the daily landfill
operations and waste diversion activities taking place at our landfill sites, and has an excellent
track record of exemplary performance with the company, having managed several landfill sites
owned by the company. He will also be responsible for implementing an organics composting
operation at the West County site. His experience has served to ensure a smooth running
operation at the West County facility as well as strict adherence and compliance with all permit
requirements and environmental regulations.
In conjunction with the Area Safety Manager, Vince Granzella, Adan will manage all
environmental health and safety programs for the West County Landfill, and will serve as the
liaison between Republic and regulatory agencies. In conjunction with the Director of
Environmental Management, Dave Meyer, Adan will be responsible for maintaining the landfill
and composting operation in total compliance with all local, state and federal pennits and
regulatory requirements.
Background: Mr. Alonzo has over fourteen (14) years of experience in the solid waste
management and recycling industry. Adan has a diverse and comprehensive background in the
solid waste industry, with extensive experience in landfill operations, transfer station operations,
hauling operations, compo sting and greenwaste processing operations, MRF/C & D recycling
operations, Commingled/Single Stream curbside sort line operations, medical waste incineration
operations, HHW Æmergency Response operations. He also has extensive training and program .
studies in safety, environmental regulation and compliance, and operations.
.
4-22
Republic Services
Proposal for Collection and Disposal Services
Qualifications
4.3
References and Description of Republic's Experience
.
4.3.1
Company Background and Experience
.
. Collection
. 1Î'.-nsfw, Ststlons
Landfills/Other ..rvicfls
Republic Services is the nation's third largest and financially strongest provider of solid waste
services, providing non-hazardous solid waste, recycling and organic collection services through
142 collection companies in 22 states across the country. Republic also owns or operates 93
transfer stations, 58 solid waste landfills, and 35 recycling facilities nationally. Within our
Western Region, more than 80 percent of our operations are under exclusive franchise collection
contracts. In California, we provide collection services to more than 67 municipalities under
exclusive and non-exclusive franchise agreements. Our solid waste, recycling and organic
collection and processing services assist the daily lives of millions of Californians.
OUf employees are driven to provide high quality and efficient service for all of our clients.
This quality can be exemplified by the fact that Republic Services has an unparalleled retention
rate of existing exclusive franchise contracts within our Western Region. We believe in
maintaining long term and stable relationships with our client communities. It is this long term
and forward thinking outlook by Republic Services and the dedication of our employees, which
has made the firm a leader in the solid waste industry. Through numerous long-term franchise
.
4-56
Republic Services
.
.
.i
Proposal for Collection and Disposal Services
Qualifications
agreements, Republic has rightfully earned a reputation for providing superior service,
promoting technological improvements and "giving back our time and efforts" to the
commumtles we serve. As a result of our extensive experience and proven expertise in
California, we are keenly aware of the service demands and challenges facing local
municipalities.
Throughout our Western Region, Republic provides all manner of services suited to meet the
specific needs of each community that we serve. Republic has specific expertise and experience
in all of the areas and service components outlined in the City of Dublin RFP. We are experts in
every type of automated, semi-automated and manual collection application for residential
customers and commercial, and all styles of service delivery for solid waste, recycling, and
organic materials collection.
Integrated Waste Management Services
As a national company, Republic is able to provide the broadest selection of waste services
available. The company offers a full scope of services that includes all facets of municipal solid
waste handling. A general listing of services that we provide to communities across the country
is provided below.
Residential Waste Collection
· Automated
· Semi-automated
· Manual
· Curbside & On premises
· U sed oil recycling
· Curbside recycling
· Green waste recycling
· Special pick-up programs
· Bulky Item pick-up
· Citywide clean-up campaigns
· Christmas tree recycling
· Community education programs
· Roll·off and compactor service
· Construction and demolition
debris removal & processing
· Commercial recycling programs
· Materials recovery facility
services
· City facility services
Disposal/Processing Facilities
· Recycling center operations
· Recyclables processing &
marketing
· Landfill and Transfer operations
· Organics compo sting
· HHW Collection events
Commercial/Industrial Waste SeNices
· Standard bin service
4.3.2
Local Background and Experience
As shown on the following pages, Republic Services currently provides residential and
commercial solid waste, recycling, and/or organics collection, processing and disposal services
to numerous San Francisco Bay Area Communities.
4-57
Republic Services
Proposal for Collection and Disposal Services
Qualifícations
San Francisco Bay Area Communities Served
by Republic
Berkeley
Crockett
Contra Costa County
El Sobrante
Fairfield
Hercules
Pinole
Piedmont
Richmond
Rodeo
San Pablo
Solano County
Suisun City
* Fairfield
* Sulsun City
,* U"¡,,corport<ted
", , SoJa"o CO"""
" *'f:'ledmont
.
.
Description of Local Program Services-San Francisco Bay Area
Republic Services presence in the San Francisco Bay Area was augmented in January
2001 through the acquisition of the Richmond Sanitary Service group of companies.
Richmond Sanitary Service (collectively, along with its San Francisco Bay Area affiliates,
"RSS") is a group of companies that together comprise a fully integrated, non-hazardous,
solid waste collection, recycling, processing and disposal operations in the San Francisco
Bay Area marketplace. Headquartered in the City of Richmond, RSS was founded in 1917
by Giuseppe Barbieri as a waste collection operation serving the community of Richmond
and its surrounding vicinity. Since then, RSS has grown to become one of the premiere
integrated waste management companies in the San Francisco Bay Area market.
The RSS group of companies provides services to approximately 100,000 residential and
6,500 commercial and industrial customers, specifically in Contra Costa, Alameda and
Solano counties. RSS's services include solid waste collection, recycling and processing of
materials, organic collection and composting, transfer station operations and operation of its
own landfills. Over 95 percent of the company's collection operations are subject to long-
term franchise agreements with the municipalities they serve. RSS has maintained excellent
relations with the communities it serves and its officers and staff take a very active role in
these communities. The company's outstanding reputation, long-standing commitment to the
communities it serves, its excellent track record of service in conjunction with its competitive .
4-58
Republic Services
.
.
.
Proposal for Collection and Dispo~ol Services
Qualificatioris
rates have all been key components of the long~term public/private partnerships that the
company has fostered in the marketplace. RSShas also established excellent working
relationships with the reguJatory and local political leadership in the areas it serves.
Long-Term Municipal Contracts
RSS includes affiliated collection operations servicing twelve markets, of which ten are
exclusive franchises. Eight of these exclusive franchises have recently been renewed and
have remaining contract terms of between 16 and 25 years each. The two other exclu.sive
cQntracts were recently awarded. RSS also has a longAerm con1ract with the West Contra
Costa Integrated. Waste Management Authority (a .TPA) to operate the West County
Integrated Resource Recovery Facili.ty for th.e receipt of materials ITom the member cities of
the JPA (see below). The non~exclusive franchised service operation, Berkeley.Sanitary, is
the leading non-residential waste collection service provider in the C1ty ofBerkeleyt with a
40 percent market share for commercial waste coHection and a 60 percent market share for
industrial waste collection. Specific information regarding these solid waste entities are
organized as follows:
Collection Operotiôns-RSS' 50 colleètion operations arc CU1TeD.tly organized into two
grOUP$, the West Contra. Costa County Collection Operation$, which serve Contra Costa and
Alameda counties, and the Solano County Collection Operations, which serve Solano
County. The West Contra Costa COlmty Collection Operations provide serv1ce in Contra
Costa County as well as the City of Berkeley in Alameda County through three collection
companies, Richmond Sanitary, Crockett Sanjtary and Berkeley Sanitary. Richmond
Sanitary, Berkeley Sanitary, and Crockett Sanitary collect non~hazardous residential,
commercial and industrial waste in six franchised service areas in Con1ra Costa County and
one non-exclusive franchised service area in Alameda County. The West Contra· Costa
County Collection Operations collectively employ 135 peoplE:~ of which 74 percent of the
employees are unionized. EmpJoyees are shared between Richmond Sanitary, Berkeley
Sanitary. and Crockett Sanitary as needed. These three entities operate ftom the company's
headquarters located in the City of Richmond at 3260 Blume Drive. The West Contra Costa
County Collection Operations collect a total of 150,000 tons of waste annually. Of the total
service revenue of the com.pany, 48 percent is residential. 29 percent is commercial, and 23
percent is in.dustrial.
The West Contra Costa COWlty Collection Operations share a IS-acre yard close to the
West Cou.nty Landfill in the City of Richmond. The facility is used for equipment storage,
maîntenance~ and dispatch. The West Contra. CO$ta County Collection Operations also
include 82 collection vehicles. In 1999, partly due to the renewed franchise agreements with
the Contra Costa County franchi.ses, the companies substantially replaced its entire fleet used
for those operations with automated side loaders.
4-59
Republic Services
OCT-19-2004 05:25PM
TEU8183441743
IO)DUBLIN CITY MGR OFFC
PAGE:004 R=100\
~~'~~/LUU~ ~~.wu
L,J.,.I,...U_'....""T..I.., ............
'"Ir-I'"'' ........._,................,
.,'
proposal for Collection and DispOSdl Services
Qualifications
In addition to its West C01ltta Costa County Collection Operations, Republic Services also
owns Solano Garbage Company (SaC) located in the City of Fairfield. SGC traces its
bf::ginnings to the late 1940's, when it consolidated the previous scavenger operations into
one company to service the solid waste collection needs of the cities of Fairfield, Suisun
Cìty~ and the sunounding Solano County. Over the last SO years~ SGC has established a
history of distinguished local service to the residents and businesses ín the cities of Fairfield,
SUiSUT1, and unincorporated Solano ComIty, providing high quality a.nd professionally
delivered solid waste, recycling col1ection and disposal services at competitive rates. Today,
with a workforce of 98, SGC provides solid waste collection services to over 35,000
residential and cornmertial customers. The company successfully hnplemented a new
automated curbside solid waste collection, recyc1ables~ and yard waste program for the City
of Fairfield in 2002. SGC also serves the City of Sui.su-o, C1ty with automated services that it
implem,ented in 1998.
Newer Collecti.on Franchises~Rcpub1ic Services has successfully won, under highly
competitive conditions, solid waste franchise contracts with the City of Piedmont and the
Rodeo Sanitary District. Services to these communities include solid waste~ recyclables and
green waste collection il1 addition to specialized services such as bulky waste and used oil
collection and annual community service events.
¡lItegrated Resource RecQvery Facility (~lRRF'~ Republic, through West County
Resource Recovery, Inc. ("WCRR'~), owns the West County mRF, which it operates under .
regulatory supervision of the West Contra Costa Integrated Waste Management Authority, a
Ca1ífomia Joint Exercise of Powers Authority, consisting of the Cities of El Cerrito,
Hercules, Pin ole, Richmond~ San Pablo, and Contra Costa County. Built in 1996, the West
County IRRF receives, sorts, and sells rocyclable materials collected within those
municipalities and other jurisdictions as approved by the Authority.
West County IRRF is located Of! a 17 -acre lot, one mile from West County Landfill in the
City of Richmond. WCRR owns all of the processing equipment used at the IRRF~ which
includes various material handling equipment and two sorting lines, a.l)d operates the
recyclables processing facility.
The West County IRRF processes 170 tons per da.y of recyclable materials per day (five
days per week), of whÎch approximately 40 percent per day are pla.stic~ glass, and aluminum
containers, with the remainder being fiber ma.terials. In addition. West County IRRF
operates a materials buyback facility, which purchases recyclable materials ftom third
parties. The facility 3.1.so serves as a hazardous material drop-off site for household users in
the West Contra Costa area. West County IRRF operates under a Solid Waste Permit with
transfer capabiliûes and has the entire required infrastructure in place, including scales, à
drop...off pit and a loading area.
4-60
Republic Services
.
.
OCT-19-2004 05:26PM
TEL)8183441743
IO)OUBLIN CITY MGR OFFC
PRGE:005 R=100%
Proposal for Collection and Disposal SeNices
Qualifications
·
Alameda, Contra Costa, and Solano Counties Landfill Operations-Republic Services
owns and operates three landfills, the West County Landfill in Contra Costa County, the
Potrero Hills Landfill in Solano County and the Vasco Road Landfill in Alameda County.
While the West County Landfill is scheduled to close in January 2006, having reached its
maximum disposal capacity, it will continue to operate as a composting and inert material
processing facility as well as a site for a transfer station for non-JP A wastes. Non-JP A waste
from the West Contra Costa County Collection Operations, as well as waste from franchised
haulers outside of its service areas and from self-haul customers, will be processed at the
transfer station to be built at the West County Landfill. Residual waste will then be shipped
to the Potrero Hills Landfill located in Solano County near the City of Fairfield for disposal.
The company also operates a 3-megawatt (MW) power plant located on the West County
Landfill site and fueled by methane extracted from the landfill. Republic uses about 20
percent of this output on-site and sells the remainder under contract to Pacific Gas & Electric
Company.
Republic Services owns and operates the Vasco Road Landfill in Alameda County,
providing us with local disposal capabilities in the East Bay area. The Vasco Road Landfill
has been in operation within Alameda County since the early 1960's and is a fully permitted
facility by local, state and federal agencies. The Vasco Road Landfill is pennitted to receive
waste for disposal seven days per week up to 2,518 tons per day and is open from 6:00 a.m.
through 5:00 p.m. six days per week. Based upon Republic's most recent site capacity
calculations, the Vasco Road Landfill has approximately 14.5 million cubic yards of
remaining capacity as of June 2004.
The Potrero Hills Landfill, which opened in 1986, represents an important resource for
Republic's current and future contract customers, given the significant available disposal
capacity at the site, ample space for expansion, easy access by interstate highways and
central location (making it ideally suited to serve virtually every county in northern
California). The Potrero Hills Landfill is permitted to receive waste for disposal seven days
per week up to 3,400 tons per day and is open from 5:00 a.m. through 12:00 p.m. six days per
week and 9 a.m. to 4 p.m. on Sunday. As such, Republic has the ability to provide long-term
guaranteed disposal capacity for its municipal customers.
Table 4.3.2 below gives information regarding the number of residential and commercial
customers serviced and pertinent tonnage handled in our service areas. Republic Services
encourages the City of Dublin to contact our references to review our performance and to
verify our superior qualifications.
·
·
4-61
Republic SeNices
Proposal for Collection and Disposal Services
Qualifications
TABLE 4,3.2
·
liSTING OF PUBLIC AGENCIES SERVED BY REPUBLIC SERVICES
SOLID WASTE COLLECTION AND RECYCLING
Current Public Agency
Account (City/County)
Franchise History
Total Number of
Customers
Served
Total Tonnage
Collected
T otal Tons
Diverted
.--f-----...............".."".----...-....................."...
City of Richmond
1 " Residential Accounts
" Commercial Accounts
...,_."_,~._.._..___..~..~...........""..·,,,·,w..."'_,_··__
........_ ....yy...'u..n..."'w.,,·""._,~_·___··__ _...~.........."",...,_,._...,_....._.___...._..___... ........
",..,.....,..........~..._..
................,."
1950 to Present
6/2025
27,017
952
33,423
16,074
_.~_._...._~..~.."......."_,_..._.._.._____.._... .................."'." ."'.._,_ m.._._._._....~........."'............"...,""._.._.._ _.._...._..~......w...m"...."" ....--....-...-.-.. -.......... .....,.~,..."......,""'....._..._--_..__.- ....~...........,.."..",..,... ...., ."..,..,."'.,
2
Type of Service: residential fully automated collection of solid waste, recyclables and green waste; comprehensive commercial services
- City õ"f Berkeïêy ... ..... ----- -.... .. "' -- - - - ..-...... .. .j' -- .----- -- ..................... .j"'" -- --- - ......................................... .. ........- ....-.-- ....-..-..--.-.- ...--....-
.. Residential Accounts NAO Freranchlset 0 3,915 895
9 em en
"Commercial Accounts 261
~~_ ~~ _ __ _ __ _ _ ~~~.. ........... ,.~~. ~ ___ __ ~ ... .". ".. _ _ _ ~__~ ~... ..,... ~ _ _ ____ __ __ ~ ..... .. . ~ ,n," _ _~_ ~........... '"... .. .....-.-.-..,-,.~,.,.,,~.,..--...-.-.....
ø~..."'__._
3
Type of Service: comprehensive commerciel services
~~=~~~~~::~
Type of Service: residential fully autometed collection of solid waste, recyclables and green waste: comprehensive commercial services
... ContnïCosta -- Cou'ñt},' ....... ..... '" - .. ]--- - - - -- ..... .... .."" - --- - -- - - .............- - - -.... ................................ ...................-.-- .. ........-...........................................................
"Residential Accounts 1950 to Present 10,810 13,706 5,745
- Commercial Accounts 2/2016 to 2/2023 215
__ __ _~y~~ _ ....,.. n.n_ _ _ _ _ ... .~ ~ _" _ -- .... ......... -- _ --.-~~~ .. .............. .... ........,-.-- ...- ......................."........"'.." ,-'" ,..-.--.-..-...-....-...-..-.-. ....-....--...
Type of Service: residentiel fully automated collection of solid waste, recyclables and green waste; comprehensive commercial services
...c¡tyofp¡noïê..................····---... . ............. ................." ....-------....................... ....... ......--............-..... ..................... ...... ......------................... ........,,---...-...---- ......-...
"Residential Accounts 1950 to Present 5,553 5,301 2,727
" Commercial Accounts 6/2025 203
·
.----....-.--
..~._..~._.Y~'"
4
.,,~-_..~.~.
5
-_._----_..~~~....~~~.......,.""''''''........_....._-_..__. ........ .."'...,....... ......,,,,... ... .............- ........_._......~......,',.....".."". .......-...-.-.-....... ........"..........""..,."'.... ......._--_.~ .....................,.......,.. ",._,-...~.. ...-.- .....- ..................................
Type of Service: residentiel fully automated collection of solid waste, recyclables and green waste: comprehensive commercial services
.....----- -C-¡työfHercuïës·............··-·-... -- ..r'" ....... ...........--...--....--...-... .......... .................- ............- .......-....- ............. ........"........"..-.--.-......-........ ["" ........................-...-...-. ..-......-.....
6 "Residential Accounts 1950 to Present 5,041 7,647 2,096
Commercial Accounts 6/2025 55
..~,...................".....ø...""..,._.._.__._._.._.........~.... .. ..... .__ _ ___ __ .. ........ n... ~""- ----- -~ ......."......,,"'...., "...."..,.-.... ..-.- ...-.-...-..... '''~,......." ------....- ...~-,~.....~.....""...,,'
Type of Service: residential fully automated collection of solid waste, recyclables and green waste; comprehensive commercial services
City of Fairfield
Residential Accounts
" Commercial Accounts
1950 to Present
2012
26,169
2,481
44,600
56,142
20,342
7,512
7
Type of Service: residential fully automated collection of soiid waste, recyclables and green waste; comprehensive commercial services, implemented
with dedicated LNG Vehicles
--:--~=-~=-~:==~8....:-I..:.~==~_~
Type of Service: residentlallully eutomated collection of solid waste, recyclables and green waste; comprehensive commercial services
~~~E~!__l~-_. [--~;-=-=j-~
..-...-.....,.-..-
Type of Service: manual collection of solid waste and recyclables; comprehensive commercial services
10 . E::~~_~:::~.~~nr;";""d ;"F;~.'. '"~;;';~ F".'~;- ~~~:
Type of Service: residential fully automated collection of solid waste, recyclables and green waste; comprehensive commercial services by February
2002
.......-.-
..........-
..~..........~~. .""...,..."..,.,....., ..--...,....--..-..-
........._._...__.~.",..,.. """""""""-'-
.. .......- ........- ...........-.........-....,..,...,....".."."""...,-
........._._._-_........,.~.. ... "....",."....~.....-
.........-.....
. .................-....-.-
..............-.-.
·
4-62
Republic Servîces
.
.
.
Proposal for Collection and Disposal Services
Qualifications
............,......""............",.."........."....................."............."."...."...,....,,,.................~........,,......~.....,,~~~~~~._.._____..______...__..........~,..~.......~......~_~~........................._..~,........~...............,',..,..."........"..'.n'n............'........"..,............~...__._.......__~,
Newer Franchises
...".....""............,
Current Public Agency
Account (City/County)
Total Number of
Customers
Served
Total Tons
Diverted
Total Tonnage
Collected
Franchise History
..._....~................
·..citYofpïeëimoïï¡--_m_--~.............._._....
· Residential Accounts
· Commercial Accounts
........_.__._.~.._-_.._._---
. __·..·__····_····_'""".......~ft._n'"."v....,
"'""..""'''','''....,.".,..",.""......,"''',,''',..,,...,,".'''
"". -"-"'-
m_..~~~~."'_,.,,""
"""...",-." "'"..,
July 2001
to July 2008
11
5,100
2,968
3,800
54
·___·_·_·"···'··__'·.~"_~~n'_·~."'~"'~"····_ ,··_·.·_·~,,~"""'.."'''w,'' ...."~..,....,"'"".~,,w..."'....w..."'""n...."'....'..n.~~... .......,",..."'"_,,,.,.,.,,..._._._.~....._"._"'."""n ..~~~"."~",~,."..,,~~.____m"__'__ "_~_""""""'_'~....n......._......._..n''''''M...
Type of Service: residential rear loader collection of solid waste, recyclables and green waste; comprehensive commercial services
........................... ....Fïõdeo..Sãñïtiïï:y·jjïš¡¡:¡ët.....····.......·_......··..·· ...................................-.......-.......-............... ...-..--...-...........-..............................,........................................................._.......[................................_._~-_.
12 . Residential Accounts NOv~::;~ ;001 2,500 N/A N/A
· Commercial Accounts 100
.."...,.."",.............,......................"..,,,"'..,.....,,.,.............,.......,..,..,.....n.~..... M.~..'......"...M.....".........~..........M~...~'.~..........._, ..~.....................N...._.".n.............n..~..'''~.. ............,,,....~..,w..."~~'n._"'_..._~.".... ~w.w"'~w,"'~."......~.~_.__..~~..~_._
Type of Service: residential fully automated collection of solid waste, recyclables and green waste; comprehensive commercial services
.~._..___m.._.._m_._.._.._~._.._._m_..____m__m._._m___"'"'~".,..~'""''''_""'".....~..."'''~_~"~~..n''''''~'"'"..."'''',,.."...''',,.,_"''_._.'m._._'m_"~_'~'m_'~_'~n~.."...~__~..__._.___~___.____._._..._.~w.~...w,,~_..
Foomote: Item #4 above includes account infonnationfor El Sobrante, Crockett, North Richmond, East
Richmond Heights, Torney, and Port Costa. These contracts expire in various periods from 2/2016 to
212023.
LISTING OF CONTRACT CUSTOMERS SERVED BY REPUBLIC SERVICES
DISPOSAL SERVICES- V /"SCO ROAD LANDFILL
Republic Services, through Republic Services Vasco Road, LLC ("Vasco Road Landfill or
VRL"), is proposmg to utilize this state-of-the-art Class III disposal facility for the City of
Dublin solid waste. The Vasco Road Landfill has been serving Alameda County cities and
others with their solid waste disposal needs since 1963 and has had an outstanding reputation
of operational, environmental, and contract compliance. Republic acquired ownership of the
VRL from its previous owner, Browning Ferris Industries of California (BPI) on January 3,
2000. The Vasco Road Landfill is the current disposal contractor for the City of Livennore.
The Vasco Road facility has served the City of Livennore's disposal needs since 1963 and has
had an outstanding track record of operational, environmental, and contract compliance.
Facility Contact Information
Facility Name: Republic Services Vasco Road, LLC
Address: 4001 N. Vasco Road, Livennore, CA 94565
Telephone number: (925) 447-049]
Name of owner: Republic Services, Inc.
(Republic Services Vasco Road, LLC)
Principal Contact: Mr. Paul Nuti
Cuçr~ntly Vasco Road has long-term disposal agreements with the following Cities or
entltles:
4-63
Republic Services
Proposal for Collection and Disposal Services
Qualifications
.
o
o
o
o
o
o
City of Berkeley
City of Livermore
City of San Ramon
County of Alameda
Pleasanton Garbage Co.
Alameda County Industries (ACI)- San Leandro Disposal
4.3.3 Local References
Republic Services, through its local affiliates Richmond Sanitary Service and Solano
Garbage Company, are pleased to present the following references in Table -4.3.3 from
municipal clients who have detailed knowledge of our residential and commercial solid
waste, recycling, organic waste, household hazardous waste and disposal services. All of
the collection and recycling services references have collection programs similar to, if not
identical, to that which is being proposed in the City of Dublin (i.e., 3 cart automated
collection systems, etc.). Also listed below are several references related to disposal
services contracts that Republic's Vasco Road Landfill holds. We encourage the City of
Dublin to contact any of our clients in order to gauge the high level of satisfaction and
performance level of Republic Services.
TABLE 4.3.3
REPUBLIC SERVICES' MUNICIPAL CLIENT REFERENCES
.
COLLECTION AND RECYCLING SERVICES
West Contra Costa Integrated Waste Management Authority
Name
Position
Address
Telephone #
Mr. Steve Devine
Executive Director
One Alvarade Square, San Pablo, CA 94806
510-215-3125
Contra Costa County, Community Development Department
Name
Position
Address
Telephone #
Ms. Deidra Dingman
Solid Waste Planner
651 Pine Street, 4th Floor, North Wing, Martinez, CA
94553
925-335-1238
The City of Piedmont
Name
Position
Address
Tele hone #
Larry Rosenberg
Director of Public Works
120 Vista Avenue, Piedmont, CA 94611
510·420·3063
Name
Position
Address
Telephone #
Steve Beale
District Manager
800 San Pablo Avenue, Rodeo, CA 94572
510-799-2970
.
4-64
Republic Services
Proposal for Collection and Disposal Services
Qualifications
.
The City :of Fairfield
Name
Position
Address
Telephone #
Mr. Ike Anderson
Assistant to th.e City Manager
] 000 Webster Street, Fairfield, CA 94533
707-428-7749
'The City of Suisun
Name
Position
Address
Telephone #
Mr. Steve Baker
City Manager
701 Civic Center Blvd" Sui sun, CA 94585
707-42]-7300
Solano County 1
Name
Position
Address
Telephone #
Ms. Birgitta Corsello
Director of Environmental Management
60] Texas Street, Fairfield, CA 94533
707-42]-6765
7Travis A.ir Force .Base \
Name
Position
Address
Telephone #
Mr. Dick Se Sauver
Contract Specialist
19] W Street, TAFB
707-424-7739
"The City of Richmond i
.
Name
Position
Address
Telephone #
Mr. Phil Batchelor
City Manager
2600 Barrett A venue, Richmond, CA 94804
510-620-6512
'The City of 1'înole 'j
Name
Positi on
Address
Telephone #
Ms. Belinda Espinosa
City Manager
2131 Pear Street, Pinole, CA 94564
510-724-9013
-The .city :of -Hercules j
Name
Position
Address
Telephone #
Mr. Ti m Hansen
Finance Director
J I] Civic Drive, Hercules, CA 94547
5] 0-799-8225
"The City of San 1'ablo i
Name
Position
Address
Telephone #
Mr. Bradley Ward
Finance Director
One Alvarade Square, San Pablo, CA 94806
5] 0-235-:'10 12
.
4-65
r~epublic Services
.J. ,-,r ..L..J/ "-I",J....... .,L , . ....;~
Proposal for Collection ond Disposal Services
Qualifications
REPUP..LlC SERVICES' MUNICIPAL CLIENT ReFERENCES
.
',..--..,
DISPOSAL SERVICES
The City of Livermore
'Name
Department
Address
Telepbone #
Mr. Jacqu.e Delgadillo
Public Services Department
3500 R.obertson Park Road, LjvètmOre, CA 94550
925-960-8002
The City of Be>rkE'ley
ThE' City 'Of Son Romon
Address
Telepbone -#
Ms. Becky Dowdakm
Public Works Departmont, Solid Waste Management
Division
12.01 SecOfid Street., Berkeley, CA 94710
510-981-6350
Name
Departmcnt
Name
Department
Addres:¡;
Telephone #
Doran Driggs
Public Works Department
222 Camino Ramon, SanRamon, CA 94583
925~973-2806
The County of Alameda
Namo
Department
Address
Telephone #
Mr. Carlo Nagac
Publio Works Agency
4825 GleeS()Il Drive, Dublin. CA 94568
925-803- 7007
.
........
"--~'
4.3.4 Experience in Other California Jurisdictions
Southam California Collection Programs
As shown on the following pages, Republic Services currently provides residential and
commercial solid waste, recycling, and/or organics coUection, processing and disposal
services to numerous Southern California communities.
Consolidated Disposal Services, L.L.C. is the Los Angeles County operating division
and wholly owned subsidiary of Republic Sè1"VÍces, Inc. R~ublic has consolidated
several of the premi~e solid waste and recycling companies in Southern California into a
highly effective, cohesive unit. The excel1ent and long-standing reputations for superior
service earned by such companies as Consolidated Disposal Service, Briggeman
Disposal ZakaroffRecyclíng Servíces, Rapidway Disposa.l, Cal Waste, Angeles-Hudson.
Atlas Transport, and Perdomo and Sons, as well as dozens of smaller contractors, now
reside within Consolidated.
Consolidated has long-term exclusive solid waste contracts with twenty-seven (27)
municipalitíes in the tos Angeles (24) and Orange County (3) areas. Within these 27
.
4-66
Republic Services
OCT-19-2004 05:25PM
TEL)8183441743
ID)DUBLIN CITY MGR OFFC
PRGE: 002 ¡;~=100:-:
1~(1~(~~~4 11:3U
.
.
tll tj,j<.¡<U I <'¡,j
''''I¡:..:¡rtr~~ nU¿..Hw.J.. HI"'"
t t""'I"-4l... u....JI"..............
Proposal for Collection ond Disposal Services
Qualifiçotions
exclusive contracts, Consolidated services approximately 225,000 residential curbside
accounts (Le. curbside or backyatd, can and cart customers) and approximately 18,000
regular commercial accounts (excluding temporary accounts). In addition, Consolidated
has thirteen non-exclusive municipa.l contracts for residentia.l and/or commercia.l soüd
waste collection as well as over 25,000 open area commercial accounts in LA County, in
the aggregate, m,aking Consolidated the largest solid waste services provider in Los
Angeles County. The company owns and/or operates a. :materials recovery faciUty, three
(3) transfer stations and two (2) landfills, including one of the largest in the United States,
in the Los. Angeles County area. From our operating fad1ities in Long Beach., Los
Angeles. Gardena, and the San Fema:n.do Valley, and our corporate office in Santa Fe
Springs, the company manages over 350 trucks and 800 employees. Consolidated also
provides collection services in Ventura County and operates the Del Norte Transfer
Station and Materials Recovery Facility in Oxnard, CA.
In addition, Republic is among the largest and most reputable solid waste enterprises
in the Orange County market area through its ownership of Ta.ow.1na Industries, which
services approximately 210,000 residential and commercial customers in the Counties of
Orange and San Bernardino. Taormina Industries also operates one of the largest
Materials Recovery and Waste Transfer Station facilities in North America (CVT),
located in Anaheim, California, as welt as a materials recovery/transfer station in Colto~
California. Together, our solid waste and recycling services impaot the daily lives of
millions of Southern CaIïfomia.n.s.
Throughout the cities we serve, Republic provides all manner of services suited to
meet each community's specific needs. At present, Republic provides exclusive and non-
exclusive solid waste collection and/or recycling services to the following communities:
Consolidated Disposal Service
ExclusiVE! Franchises- Los Angeles and Orange Coumies
::::> Artesla Avalon
=:::> Bell Cudahy
EISegundo
Huntington Park
Lawndale
Maywood
Cypress (Orange County)
Seal Beach (Orange County)
Los Alamitos (Orange County)
~ Rosemead
=> Hawaiian Gardens
=> La Mirada
~ Whittier
;;;;;;> NOlWalk
=> Santa Fe SprIngs
. ::::) Lynwood
4-67
Republic Services
OCT-19-2004 05:25PM
TEU8183441743
ID)DU8LIN CITY MGR OFFC
PRGE:003 R=100%
Proposal for Collection and Disposal Services
Qualifications
:::::> Santa Clarita County of LA- Walnut Park .
:::::> Bell Canyon (CSD) County of LA- Athens
:::::> Alhambra County of LA- Mesa
:::;> Hermosa Beach County of LA- Belvedere
:::::> Redondo Beach
Non-Exclusive Franchises- Los Angeles County
:::::> Hidden Hills Malibu
:::::> Gardena Monrovia
:::::> Pasadena EI Monte
:::::> Santa Monica Agoura Hills
:::::> Calabasas Westlake Village
:::::> Hawthorne
Exclusive and Non-Exclusive Franchises- Ventura County
:::::> Ojai Santa Rosa
=> Channel Island Beach Santa Paula
=> Moorpark
=> County of Ventura
Oxnard
.
Taormina Industries
Exclusive Franchises- Orange and San Bernardino Counties
:::::> Anaheim Brea
=> Colton (San Bernardino) Fullerton
=> Garden Grove Placentia
=> Villa Park Vorba Linda
=> County of Orange Chino Hills (San Bernardino)
4,4 Conflict of Interest Statement
Republic warrants that no gratuities have been or will be offered or given by
Republic, or any agent or representative of the Republic, to any officer or employee of
the City of Dublin or any participant in the selection of a proposer to furnish the services
.
4-68
Republic Services
.
.
.
Proposal for Collection and Disposal Services
Qualifications
described herein in order to secure a favorable treatment regarding the evaluation,
grading, and Agreement award process.
4.5 Statement of Financial Qualifications
Financial Strength
Republic Services, Inc. is a publicly owned company whose shares are traded on the
New York Stock Exchange (NYSE symbol: RSG). Republic Services, Inc., is the 3rd
largest and strongest financially of all publicly-held integrated waste management
companies in the nation. With annual revenues over $2.5 billion, Republic has the best
Debt-to-Equity Ratio (.79) and Liabilities-to-Assets Ratio (.58) among publicly-held
solid waste management companies, and is among the only investment grade rated
companies in the industry by Moody's and Standard and Poors. Virtually all of the
standard financial and efficiency ratios reflect Republic as more favorable than industry
averages. Republic's public-company competitors are averaging a Debt-to-Equity Ratio
of approximately 1.53 and 3.79, respectively, and a Liabilities-to-Assets Ratio of
approximately .73 and .82, respectively, for the period ending December 31, 2003.
Republic also has the best Current Ratio (.83) and Quick Ratio (.75) among publicly-held
solid waste management companies.
In addition, we are pleased to report that Republic Services, Inc. has the highest credit
rating in the solid waste industry per the long-tenn debt and credit ratings of Moody's and
Standard and Poor's. Republic's strong financial base serves to lend more creditability
and value to the coverage's, perfonnance guarantees, indemnifications and other
protections afforded the City, as provided for in the City's RFP.
Financial Statements
Republic's 2003 Annual Report to Shareholders and Form lOK, included in
Appendix B, is submitted in response to the City's request for audited financial
infonnation for the last three years, and provides information related to Republic's
available working capital, annual revenue figures, net worth, key financial ratios, and our
ability to finance the start-up and capital expenditures related to the Dublin program.
These financial statements have been audited by an independent auditor (Certified Public
Accounting firm), and include an unqualified opinion. Selected financial data can be
found on page 21 of the 2003 Annual Report.
The Annual Report to Shareholders has been prepared in accordance with Securities
and Exchange Commission requirements, New York Stock Exchange Commission
4-69
Republic Services
Proposal for Collection and Disposal Services
Qualifications
requirements, and in accordance with generally accepted accounting principles. The .
financial statements contained in the Annual Report were audited by Ernst & Young LLP
(Independent Certified Public Accountant), Fort Lauderdale, Florida. Their report, which
is dated February 3, 2004, is contained on pages 49 through 51 of the 2003 Annual
Report (Form IO-K).
Republic services, Inc. would be willing to provide the City with a parent company
guarantee, if necessary, providing the City with additional financial and performance
guarantees under our contract with the City.
Selected Financial Data (in millions)
Dun & Bradstreet Rating (DUNS Number: 02-013-8298)
On December 31, 2003, Republic Services, Inc. reported total assets of .
$4,554,100,000. Republic Services has some 93 transfer stations, 58 landfills, 35
materials recovery/recycling facilities, and 142 collection operations in 22 states.
The above information provides ample support and evidence that Republic
Services and its proposing entities, Richmond Sanitary Service, Inc. and Republic
Services Vasco Road, LLC, have more than sufficient working capital and/or access to
sufficient working capital to finance and perform the required work, as well as a
substantial asset and equity base to guarantee contract performance and lend added value
to the indemnifications and other guarantees afforded the City under the Agreement.
Statement by Chief Financial Officer
In addition to our Annual Report, we have included a statement from the Chief
Financial Officer of Republic Services, .Inc. attesting to financial condition of Republic
Services, Inc. from the date the financial statements were prepared through the proposal
submission date. This statement is included separately in front of the Company's 2003
Annual Report in the Appendix B.
Financing Sources and Capabilities
Republic has substantial available working capital and we intend to finance up-front
capital expenditures for each program using internally generated funds from our
operations (existing working capital and free cash flow). Republic also has access to a
.
4-70
Republic Services
·
·
·
Proposal for Collection and Disposal Services
Qualifications
substantial unsecured revolving bank line of credit, which is available if needed for this
project. Republic has a $500 million long-tenn credit facility and a $500 million short-
term credit facility, through several financial institutions. Bank of America, N.A. is the
Administrative Agent Bank for these credit facilities (see Bank References, below).
Republic currently has capacity under these credit facilities in excess of $750 million, as
well as substantial liquid account balances. These sources of financing will be more than
sufficient to fund working capital requirements and capital expenditures relating to each
program.
BANK REFERENCES
Bank of America
231 South LaSalle Street
6th Floor
Chicago, IL 60697
Contact: Mr. Robert Rospierski
Telephone: 312-828-8363
Fax: 312-974-0761
Citibank, N.A.
400 Perimeter Center Terrace
Suite 600
Atlanta, GA 30346-1233
Contact: Todd Davis
Telephone: 770-668-8124
Fax: 770-668-8137
Wachovia Bank
191 Peachtree Street N.K
Mail Code: GA80501
Atlanta, GA 30303
Contact: Mr. Christopher C. Borin
Telephone: 404-332-1055
Fax: 404-332-4048
Bane One
Mail Code IL 1-0324
Banc One Plaza, 10th Floor
Chicago, lllinois 60670-0324
Contact: Ms. Kimberly J. Striegl
Telephone: 312/732-4262
Fax: 312/732-2991
4-71
Republic Services
Proposal for Collection and Disposal Services
Qualifications
(This page intentionally left blank)
4-72
Republic Services
.
.
.
.
::!~ REPUBLIC
.j,-~\ SERVICES, INC.
TOD C. HOLMES
Senior Vice President and
Chief Financial Officer
STATEMENT OF ACCURACY OF FINANCIAL INFORMATION
September 13, 2004
City of Dublin
Mr. Jason Behnnann
Senior Administrative Analyst
100 Civic Plaza
Dublin, CA 94568
Re: City of Dublin Request for Proposals for Collection and Disposal Services
'Agreements--Statement by the Chief Financial Officer
. I, Tod C. Holmes, represent and certify, on behalf of Republic Services, Inc., the
ultimate parent company of Richmond Sanitary Service, Inc. and Republic Services
Vasco Road, LLC, that the audited financial statements contained in the 2003 Annual
Report submitted with this proposal are accurate and correct and that there has been no
material adverse changes in the fInancial circumstances of any of the above entities since
the date of the last audited financial statements.
.
Tod C. Holmes
Chief Financial Officer
Republic Services, Inc.
Republic SeNices, Inc. . 110 SE 6th Street, Suite 2800 · Ft. Lauderdale, Florida 33301 . Telephone (954) 769-2387 . Fax (954) 769-6441
Section 5
·
Labor Agreements
5.1
Labor Agreements
Both the Collection and Disposal Services Agreements will be serviced using
employees that are covered under collective bargaining agreements. The collective
bargaining agreements that Republic has in place at those facilities that will be servicing
the City, and the employee classifications related thereto, are referenced below.
In terms of our collection and maintenance operations personnel, the employees we
intend to utilize are represented by Teamsters Locals 315 and 190, with whom we have a
long-standing collective bargaining relationship, and whose wages and benefits are
substantially equivalent to the prevailing wage. The collective bargaining agreements
related to these employees are as follows, and copies of these agreements are attached
hereto as Appendix C:
·
CJ Title: Agreement Between RICHMOND SANITARY SERVICE, INe. AND
TEAMSTERS LOCAL 315
CJ Company: Richmond Sanitary Service (Garbage Division)
CJ Local: 315 TEAMSTERS
CJ Period: 03/0112003 Through 02/28/2008
o Classifications: BOX; FRONT END; UTILITY REPAIR; DRIVERS; HELPERS;
SHOP; LABORER
1:1 Title: Agreement Between RICHMOND SANITARY SERVICE, INe. AND
TEAMSTERS LOCAL 315
CJ Company: Richmond Sanitary Service (Recycling Division)
CJ Local: 315 TEAMSTERS
CJ Period: 03/0112003 Through 02/28/2008
1:1 Classifications: Recycle Driver
·
CJ Title: RICHMOND SANITARY SERVICE, INe., WEST CONTRA COSTA
SANIT AR Y LANDFILL, INe., WEST COUNTY RESOURCE RECOVERY,
INe. (subsidiaries of Republic Services, Inc.)
1:1 Company: See above
1:1 Local: 190 MACHINISTS
1:1 Period: 07/0112003 Through 06/30/2008
CJ Classifications: TRUCK SHOP; PARTS DEPARTMENT; LANDFILL HEAVY
EQUIPMENT MECHANICS; TRANSFER STATION - RECYCLING
EQUIPMENT MECHANICS
5-1
Republic Services
Proposal for Collection and Disposal Services
Labor Agreements
The following collective bargaining agreements cover certain of our operations
personnel at our West County Landfill and Composting Facility (relating to Organics
Composting) and our West County IRRF (related to recyc1ables processing):
Q Title: AGREEMENT Between WEST CONTRA COSTA SANIT AR Y
LANDFILL, Inc. and TEAMSTERS LOCAL 315
Q Company: West Contra Costa Sanitary Landfill, Inc.
Q Local: 315 TEAMSTERS
Q For the Period: 03/01/2003 Through 02/28/2008
Q Classifications: UTILITY 2; UTILITY; DRIVERS; LABORERS; EQUIPMENT
OPERATORS; EQUIPMENT PM TECHNICIANS
.
Q Title: AGREEMENT WEST COUNTY RESOURCE RECOVERY, INe. And
TEAMSTERS LOCAL 315
Q Company: West County Resource Recovery
Q Local: 315 TEAMSTERS
Q Period: 03/01/03 THROUGH 02/28/08
Q Classifications: DRIVER; CRANE OPERATOR, & LOADER (Large);
OPERA TOR; UTILITY; SORTER II, Buy Back; SORTER I, Laborer
The following collective bargaining agreement covers certain of our administrative
employees at our local headquarters, as it relates to customer service personnel servicing .
the City:
Q Title: Agreement Between Richmond Sanitary Service, Inc. And Office &
Professional Employees International Union Local 29
Q Company: Richmond Sanitary Service
Q Local: 29 OFFICE/CLERICAL
Q Period: 02/01/2003 Through 1/31/2006
Q Classifications: Customer Service Representative I, Customer Service
Representative II, Lead Customer Service Representative
Please also note that, at our Vasco Road Landfill, we have recently voluntarily
recognized the International Longshoreman's Workers Union, Local #6, and we are just
beginning what we expect to be a mutually cooperative relationship.
.
5-2
Republic Services
Section 6
.
Technical Proposals
6.1
Transition Plan
6.1.1 Introduction
.
Republic Services understands the importance of a well-organized implementation
plan and transition between the City's existing hauler(s) and Republic. A smooth
transition is a critical element to the success of a new program and in building confidence
and rapport with our customers. A summary description of Republic's past experience
with new program and contract start-ups is included in Section 6.1.9 under "Service
Initiation Experience".
The key personnel involved in the transition and the specific duties and
responsibilities of each team member are delineated below. Every team member involved
in the transition has extensive experience in successfully implementing new municipal
contracts. In addition, for more detail regarding Republic's customer service procedures
and approach during service initiation see the "Customer Service During the Transition"
portion of "Customer Service" in Section 6.3 of this proposal.
Republic Services is known for its well organized and systematic planning and
implementation of new contracts with particular emphasis on a high degree of
communication between Republic, the City and the City's residential and commercial
customers prior to, during and after the start-up of a new contract. With every new
contract, Republic prepares a comprehensive plan that details the division of duties and
responsibilities among the various key employees, specific tasks and procedures, timeline
for completion, and checklists for completion of required tasks. A preliminary
Implementation Timeline reflecting all key implementation and transition tasks,
milestones, and corresponding target dates, is included below in Section 6.1.8.
To ensure a smooth changeover between haulers and to reinforce the presence of
Republic and the new program, our implementation plan (particularly in the areas of
educational outreach and customer service), will extend several months beyond the date
of commencement of service.
.
This section describes Republic Service's detailed transition and implementation plan
for providing a smooth and seamless transition as your new service provider for the solid
waste, recyclables, and organic waste collection services in the City of Dublin. From an
operational standpoint, Republic Services has developed internal methods and procedures
6· 1
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
to ensure that its service is well organized to prevent any disruption in the levels of .
service and response to the customers. When awarded the Agreement with City of
Dublin, Republic Services will initiate the following new practices and schedule key
transition tasks in consultation with City staff. Once the details of the transition plan are
finalized (i.e. after City Staff input), this plan will be provided in final form to the City.
Our transition plan for customer service and public information extends well beyond the
date of commencement of service. The transition plan below discusses each major
milestone task for initiation of services as proposed within this document.
i:J Personnel
i:J Training
i:J Customer Database Development
i:J Vehicle and Equipment Procurement
o Routing and Operational Procedures
i:J Container Delivery
i:J Customer Service
i:J New Service Information during Transition
6.1.2 Key Personnel-Commitment of the Right People
.
Republic's transition team will be comprised of local area management team members
and personnel from our local area operations in Richmond, complimented by the
oversight and of Republic's Western Region staff. These team members will also be
responsible for the day-to-day operations of the Dublin contract(s), as described in
Sections 4.1 and 4.2 of our proposal. The transition team will meet regularly throughout
the transition and will form Republic's Continuous Improvement (CI) team.
To underscore our commitment to serve the City of Dublin, Bill Terry, Area President,
Shawn Moberg, General Manager-Collection Operations, Bryce Howard, General
Manager-Disposal Operations, and the rest of Republic's area management team
(referenced below, and in Sections 4.1 and 4.2) complimented by the transitional support
of Mark Bozajian, Regional Director of Marketing, will oversee the implementation of
the City of Dublin franchise Agreement.
Republic plans to use only existing, trained personnel to service the City of Dublin.
For driver and helper personnel, this may include hiring personnel from the displaced
service provider in the City, new employees, or transferring other highly qualified and
experienced personnel. If we are awarded the Collection contract, we will offer
employment to displaced workers that, we believe, have served the City well on behalf of
the City's existing contractor. In the event we transfer any of Republic's existing
experienced driver personnel to service Dublin collection routes, new personnel will be
.
6-2
Republic Services
.'
.
.
Proposal for Collection and Disposal Services
Technical Proposals
hired to replace employees transferred to Dublin routes. Republic's driver and helper
personnel are represented by Teamsters Union Local 315 under a collective bargaining
agreement.
With the exception of driver and helper field personnel, and possibly an additional
route supervisor, customer service representative, recycling coordinator, and two
mechanics, all personnel that will be servicing the Dublin program are already in place
within Republic's operating infrastructure. This includes the general manager, operations
manager, customer service manager, customer service representatives, public relations
manager, route supervisors, dispatcher personnel, maintenance and safety manager, shop
foreman, mechanics, operations clerk, controller, and accounting clerks. As such, these
employees need only be trained regarding the specifics of the Dublin Program.
Upon award of the contract, Republic will hire and appoint the new office and
operations staff that will service the Dublin contract, to augment our existing staff.
Drawing from Republic's national network of solid waste professionals, we will select
highly qualified, motivated, and experienced people for the appropriate positions.
Transition Team Members and Initial Planning
Republic has committed the following key Transition Team members to develop
and oversee the Dublin program. These individuals, as well as their support staff, will
dedicate whatever time is necessary to ensure a smooth and seamless transition of the
Dublin program, as well as ongoing program supervision and support. Also available to
Republic is the expertise and resources of our Western Regional Support Staff, to
compliment our local team whenever needed. The local staff positions identified below
will dedicate the requisite amount of time to the City's program in order to ensure a
seamless transition and outstanding ongoing service to Dublin customers. Job
descriptions and responsibilities of key personnel as well as resumes of key personnel are
included in Section 4.2 of our proposal.
Mr. Moberg and Geoff Harrison, Operations Manager, will be responsible for rolling
out the new services and working with Ron Lumachi Maintenance Manager, regarding
equipment procurement, and Pat Levenduski, Director of Human Resources and Vince
Granzella, Safety Manager, regarding employee training. Messrs. Moberg and Harrison,
Gary Parenti, Route Supervisor, and the to be determined Route Supervisor, will work
with City Staff, the City's predecessor hauler, and our residential customers to ensure a
smooth and orderly transition.
Messrs. Moberg, Harrison, Janna Coverston, Contracts Administrator, and the new
Public Outreach and Recycling Coordinator, will administer the franchise, act as liaisons
to the City, and work with City staff regarding contract administration, compliance and
contract negotiations.
6-3
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
Sheryl Granzella, Public Relations Manager, and our to be detennined Public
Outreach and Recycling Coordinator, will be responsible for preparing and reviewing all .
public education materials on an ongoing basis before materials are submitted to the City
for approval, then printed and distributed. They will also ensure that all employees have
input in this process, particularly our customer service representatives (CSRs). This will
ensure that first-hand customer feedback received by the CSRs is reflected in all
educational materials distributed.
Ed Skelly, Area Controller, and Winnie Lau, Division Controller will be responsible
for developing the customer database, customer service and subscription information, and
work order system. Beverly Garcia, Customer Service Supervisor, will implement all
customer service procedures and related training programs.
The following is an outline of Republic's Transition Team members:
Transition Team Oversight
Area President-Bill Terry
General Manager-Collection Operations- Shawn Moberg
General Manager- Disposal Operations- Bryce Howard
Regional Director of Marketing-Mark Bozajian
Transition Team- Collection Operations, Maintenance, and Equipment
Operations Manager-Geoff Harrison
Maintenance Supervisor-Ron Lumachi
Operations Supervisor- Steve Rinaldi
Safety Manager- Vince Granzella
Route Supervisor-Gary Parenti
Route Supervisor- TBD
Transition Team- Disposal Operations
Site Manager- Vasco Road Landfill- Paul Nuti
Maintenance Supervisor- Frank Pachote
Safety Manager- Vince Granzella
Transition Team- Accounting, Reporting, Administration, MIS Staff
Area Controller-Ed Skelly
Division Controller- Collection Operations- Winnie Lau
Division Controller- Disposal Operations- Jim Oppelt
Janna Coverston- Contracts Administrator
Transition Team- Personnel and Human Resources
.
.
6-4
Republic Services
.
.
.
Proposal for Collection and Disposal Services
Technical Proposals
Pat Levenduski - Director of Human Resources
Transition Team- Environmental Management
Dave Meyers- Director of Environmental Management
Transition Team- Public Education, Outreach and Customer Service
Public Relations Manager- Sheryl GranzeIla
Public Outreach and Recycling Coordinator- TBD
Customer Service Supervisor-Beverly Garcia
Recycling Coordinator- Chuck Paradis
Transition Team- Processing Facilities
General Manager- WCCIRRF- Peter Nuti
Site Manager- WCCSL- Adan Alonzo
These individuals will be spending a significant portion of their time during the
transition period interfacing with City staff to implement a smooth transition plan.
Republic Services also has an extensive regional support network available during the
transition period. Elements of this network include:
o Legal department for any contract issues
o Equipment procurement department
o Information technology department-phone and computer systems
o Human relations department
o Health and safety department
Immediately after award of the Agreement (projected to be November 16, 2004), the
transition team will meet to review and outline all program requirements and specific
requirements of the Dublin contract. The team will outline all program objectives, key
contractual requirements, timelines, and important rrúlestones, as well as to assign
specific responsibilities related thereto. A final detailed implementation and transition
plan will be developed based on the initial transition plan discussed herein, as well as a
summary outline of all operational and administrative obligations and requirements
pursuant to the Agreement. A draft of the Final Transition Plan will be submitted to the
City in early December 2004, for review. (Note: certain tasks related to the transition
may need to be executed prior to finalizing the transition plan, such as the ordering of
vehicles, etc. Republic will keep the City informed of such tasks as they are completed.
The time lines associated with these types of tasks are included in this proposal).
The transition team will be responsible for ensuring a smooth transition from the
previous hauler to Republic, including designing routes, procuring the quantity and type
of vehicles and equipment needed, identifying and training local permanent management
and staff, developing a customer database and billing file, planning and coordinating the
6-5
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
distribution of carts, bins and roll-off boxes (containers), designing customer service
programs, and coordinating internally and with the City. The transition team will also be .
responsible for surveying and accurately identifying customers and customer account
information including service levels (i.e. number of carts and bins, container sizes,
frequency of service, pick-up days, special service requirements, etc.), billing and service
address information, contact persons, etc., and setting up accounts for work-order
processing, billing purposes and reporting to the City.
The transition team will hold regularly scheduled meetings in accordance with the
following schedule, meeting more frequently, if necessary, to discuss major program
components, or as needs may arise. It is anticipated that the transition team will meet
weekly from award of the Agreement through April 2005, to ensure that all goals,
objectives, and timelines are met and adhered to, and twice a week or more often up
through the period commencing service on July 1, 2005 and for thirty (30) days after
service commencement. Every team member will be available to give immediate
attention to any issues or concerns expressed by City staff. The key transition team
members will meet with the City, weekly, with updates regarding the implementation and
transition process, if so requested. In addition, each key member of the transition team
will meet with any new staff as they are hired during the transition period for training and
to keep them infonned of program developments and progress.
A key component of the plan will relate to the cooperative coordination with the .
City's other current franchise hauler relating to obtaining customer service and route
infonnation, written communications with customers, and the actual container delivery
and exchange process. In terms of customer service and route information, the City has
indicated that it is in possession of this information and, therefore, will provide it to the
new contractor subsequent contract award. The provision of this information will help to
facilitate a smooth and orderly transition and ensure that an accurate customer service
database is established prior to contract start-up.
In addition to implementation responsibilities, our key personnel will maintain
ongoing involvement with community relations activities, civic organizations, public
education, and program promotion in order to further the program objectives and
maintain visibility and a good standing as a responsible and involved corporate citizen.
Republic Services will also develop a Continuous hnprovement (Cl) local team. This
team will have a representative from each key department (i.e., the team is composed of a
customer service representative, a driver, a public education staff person, a maintenance
team member, a representative from the landfill and recyclables processor, etc.). The CI
team will meet on a regular basis to ensure that all program objectives are met and to ensure
that our QA/QC objectives are met.
.
6-6
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
.
6. 7.2. 7 Personnel Staffing
.
As part of the implementation process, the transition team will be responsible for
staffing the Dublin program. Drawing from Republic's regional network of solid
waste professionals, displaced workers from the prior service provider in the City of
Dublin, local hiring opportunities, or other means, we will select highly qualified,
motivated, and experienced people. Republic will hire displaced workers whenever
possible and will work to make a smooth transition of employment, recognizing each
person's commitment to the current employer while still allowing appropriate training
for Republic's new services.
Republic anticipates interviewing and offering employment opportunities to
qualified driver and helper candidates during March and April 2005 and have all new
driver personnel identified by early/mid April 2005. New drivers will be expected to
report to work (3) three weeks before the start of the new Agreement. Any displaced
drivers that we hire will be transitioned under an agreed upon schedule prior to July 1,
2005. Any new customer service representatives that are necessary will be hired and
working by the first week of June 2005 to allow adequate time to train them on the
computerized customer call log, work order, and billing system. Any new mechanics,
will be in place or hired and report to work three (3) weeks before the Agreement
starts. As mentioned above, with the possible exception of an additional customer
service representative, a public outreach and recycling coordinator, an additional
route supervisor, and additional mechanics in order to maintain the proper mechanic-
to-vehicle ratio, all management, administrative, and operations personnel are already
in place within Republic's operation, to serve the Dublin contract.
In accordance with applicable State and Federal laws, Republic Services agrees
not to discriminate either directly or indirectly based on the grounds of race, color,
creed, ancestry, religion, sex, age, sexual orientation, marital status, or national origin
in employment practices. Furthermore, Republic Services shall take affinnative steps
to ensure that employees are treated during employment without regard to race, color,
creed, ancestry, religion, sex, age, sexual orientation, marital status, or national
ongm.
It is the practice of Republic Services to utilize qualified personnel from the
resident population in the cities they serve whenever possible.
.
6. 7.2.2 Training of Collection Personnel
All Republic Services personnel have successfully completed a training program
to perform their respective duties that ensures the company's compliance with all
waste handling requirements and that is consistent with the high level of customer
and field service to which the company is dedicated.
6-7
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
The California Occupational Safety and Health Act of 1973 provides job safety
and health protection for all workers. As an employer, Republic Services provides a
safe and healthful place of employment while maintaining a comprehensive
operational health and safety plan, including the identification of hazardous waste and
use of protective clothing and safety devices. Procedures include periodic (at least
monthly) safety meetings with all personnel to communicate safety issues and
accident prevention. A process exists for the reporting and monitoring of all
industrial accidents.
.
Our drivers are the company's primary link to the Dublin community. How they
perfonn their duties day-in and day-out determines how the community perceives
Republic Services. As a result, the company has developed a successful, multi-
faceted driver education program that stresses both safety and service to the customer.
Republic Services is proud of its safety record and reputation for superior service.
All new employees are required to participate in a driver orientation and safety
program, which familiarizes the driver with the company, the vehicle, and the
importance of providing outstanding service. Specific areas covered include:
o Company procedures and benefits
o Truck equipment familiarity
Q Customer service orientation
o Personal protective equipment
o Defensive driving techniques
o Spill response procedures
Q Hazardous material recognition
o Injury and illness prevention
.
After the successful completion of the program, the driver is assigned to a route
where a route trainer spends several hours each day before the driver is qualified to
drive the route alone. During this period, the driver becomes familiar with the unique
characteristics of the assigned route area.
6.7.2.3 Oriver Proficiency
Republic Services is committed to hiring the highest quality employees and
maintaining the proficiency of professional solid waste truck drivers via several
mechanisms. During the hiring process, prospective drivers are required to provide
the company with a recent copy of their commercial driving record and drivers
medical certificate. An additional background investigation is performed by .
Employment Research Services who contacts previous employers to review the
6-8
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
.
applicants previous D.O.T. related performance. Once the applicant completes other
pre-hire criteria and is hired, s/he is evaluated in the field by an experienced route
supervisor. Drivers are then immediately enrolled in the DMV Pull Notice Program.
In addition, every driver is incorporated into the company's driver safety observation
program. In this program, drivers are observed without notice by the route
supervisor, safety manager or operations manager approximately two times per year
for any activity that was a result of the traffic violations. The results of the
observations are reviewed with each driver and used as a teaching tool for continued
improvement. Drivers also participate in fonnal monthly safety training that covers
topics such as defensive driving.
6. 1.2.4 Employee Incentive A wards
.\
I
As an enhancement during the transition, Republic will implement an employee
awards program. During the transition, one supervisor will be awarded a cash bonus
for identifying and implementing a procedure or policy during implementation that
improves customer service, streamlines implementation, or generally reflects
outstanding service during the implementation period. Supervisors will be
recommended by upper management and selected by executive staff and will receive
national Republic recognition. Also, one staff employee will be awarded a cash
bonus for identifying and implementing a procedure or policy during implementation
that improves customer service, streamlines implementation, or generally reflects
outstanding service during the implementation period. Employees will be
recommended by supervisors and selected by upper management/executive staff and
will receive national Republic recognition.
6.1.3 Vehicle and Equipment Procurement
.'
As a result of our size, experience and purchase volume, Republic Services has long-
term relationships with the most reputable equipment manufacturers and dealerships
across the country. As a result, Republic is able to procure the industry's very best state-
of-the-art equipment at the lowest possible cost and can do so under aggressive delivery
schedules since we have reserved production slots with our vendors. Once an Agreement
is awarded and approved by the City and Republic Services, the Company will place an
order for the number of vehicles with specifications required to meet the terms of the
Agreement and as discussed in Section 6.4. The chassis and body manufacturers, which
are proposed to manufacture any new vehicles that we purchase, will need to be notified
immediately in order to make provisions for timely production and delivery of the
equipment by late May/early June 2005, for a July 1, 2005 start-up. A delivery
guarantee from our vehicle manufacturer related to the route vehicles that we plan to use,
is included in Appendix G.
6-9
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
Alternative Fuel Vehicle Timelines
As mentioned in Section 6.4 our proposal, in the event the City elects to utilize
Alternative Fuel vehicles, the lead-time for receipt of such vehicles may exceed the July
1, 2005 service commencement date. In this event, Republic will utilize new or used
diesel vehicles to service the City, until such time as the Alternative Fuel vehicles are
received, tested, inspected and placed into service. We anticipate having such
Alternative Fuel vehicles ready for implementation on or before October 1, 2005.
Republic will reserve certain of its best performing vehicles from its existing diesel fleet
to service the City during this transition period. These vehicles will be proven, have
excellent performance, maintenance and safety records, and will be "like new" in
condition and appearance. The fact that we have the ability to identify and set aside high
quality route vehicles from our existing fleet gives Republic a distinct advantage in
program start-up and implementation in that it eliminates a potential start-up risk that
could occur via late vendor deliveries, reliance on the availability of leased or borrowed
equipment, or other circumstances that may otherwise be outside of the control of the
contractor.
.
6. 1.4 Routing and Operating Procedures
Republic Services will operate the solid waste, recycling, and organic waste collection
routes within the City of Dublin according to the type of service provided (cart, bin and
roll-off) for our residential and commercial customers. Factors that Republic Services
will take into consideration when analyzing routing patterns and establishing routes are
discussed in Section 6.4.5. Republic will utilize the experience of our trained field
personnel combined with the utilization of our state of the art routing software and
programs (including "RouteSmart"), to conduct field surveys during the pre-startup
phase, in order to establish our routes in the City.
In addition, the Company conducts regular internal route audits and is always
measuring the workload, metrics and efficiency of its routes. As new customers are
added, route adjustments may be necessary and practical methods are employed to ensure
all customers are served equally and in a timely manner. Other details concerning our
routing methodology are presented in Section 6.4.5.
.
6.1.5 Cart and Bin Container Delivery
Republic Services has successfully implemented numerous automated, semi-
automated, and manual solid waste collection programs using both wheeled carts and
bins throughout California. For the City of Dublin, Republic Services will distribute the
number and types of containers according to the service needs of Dublin customers and
will maintain this practice throughout the tenn of the Agreement.
.
6-10
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
Residential Cart Delivery
. Republic anticipates contracting with its selected cart manufacturer for house-to-
house cart delivery. Our cart manufacturer (identified in Section 6.4.1) will provide
professional cart delivery through a subcontractor acceptable to and previously used by
Republic. Based on our prior experience, we are confident that this transition activity
will be accomplished flawlessly. Republic personnel will accompany the cart delivery
personnel in order to perform a quality control check and verification that the correct
container size is being delivered to the correct address.
.)
.)
It is anticipated that Residential curbside cart delivery will take two (2) weeks to
complete (ten (10) days, including Saturdays). Delivery will commence Friday June 17~
2005 and be completed on Tuesday June 28~ 2005. This will leave a two (2) working
day cushion prior to contract start-up. It is anticipated that we will organize our deliveries
by route day (i.e., Days 1 and 2 will be for Friday routes, Days 3 and 4 will be for
Monday routes, etc.). This approach will create less confusion for residents smce
containers will be delivered in geographic clusters over a condensed time period.
During cart delivery, the selected delivery service will record the serial number of the
delivered cart on a PC-compatible diskette to facilitate the downloading of this
information, ensure its accuracy, and facilitate future annual route audits. Residents will
also receive an Instructional Brochure (discussed below), attached to their cart.
Commercial Bin and Cart Delivery
For commercial bin delivery, we will start delivering containers approximately three
(3) weeks before the service initiation date, with delivery completed prior to July 1,2005.
The vehicles we will utilize for bin distribution and replacement and exchange are 24-
foot flat bed trucks utilizing one or two (1-2) member crews. The trucks are equipped
with fixed sides and an automated lift gate for manually assisted rear loading of a wide
variety of containers. We anticipate utilizing four (4) delivery vehicles running daily
over a IS-day period prior to program commencement. The vehicle will deliver four (4),
six-bin loads each day, with total capacity to deliver close to 1,500 containers over a 15-
day period, which is well in excess of the approximately 978 solid waste and recycling
bins and currently in service. The excess capacity on these vehicles will be use to deliver
the approximately 331 solid waste collection and recycling carts that are currently in
service, as well as to provide for contingency back-up for bins and carts.
6.1.6 Customer Service and Billing
By early December 2004 Republic Services will obtain electronic files from the City,
the current contractor and other data sources, showing residential and business properties
in order to integrate them into the process of preparing and checking the customer data
base that will be used for billing and mailing. This must be done by the time the first
6-11
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
mailing requesting customer information is ready to go out. Other tasks focused on
billing and account related issues are conducted under this task. After the Introductory .
Mailers are sent to residential and commercial customers (late January 2005), we will
conduct a field survey in order to confinn service level information for customers. These
surveys will take place during February and March 2005. During this period, we will
also resolve discrepancies observed and related to service level information and prepare
final computerized customer lists.
After the field surveys are completed, Republic will finalize customer service level
infonnation and will input any updated service level information into our customer
database and billing file. At this point, the system should reflect the number and size of
containers, service rates, service addresses, billing addresses (if different), special service
requirements, discounts, contact names and phone numbers, account numbers, etc., and
will include preliminary information regarding collection days. After the routing is
finalized, any updates to collection days, as well as the identified route number for each
customer, will be input into the SoftPak system. The customer database and billing file
("SoftPak") will also serve as the mechanism for recording customer call comments,
work orders, and service level changes as part of the daily data input to maintain the
database.
A detailed description of customer service systems and procedures during
implementation and customer service training is discussed in Section 6.3. As an
experienced service provider, Republic Services understands the data communications
requirements for data lines and equipment to enable continuous on-line access for
customer service representatives as well as the reporting systems for measuring CRS
productivity. Republic Services maintains a state-of-the-art customer service
representative customer call and tracking system to measure additional metrics for
improving customer service and satisfaction. This system will ensure that continuous on-
line connectivity is operational from the Republic Services Customer Service Center to
its Information Technology (IT) system and all other integrated systems (i.e. accounting,
billing, etc.), as well as to produce daily reports and on-line real time data showing
customer call activity, CSR-specific activity and productivity, etc. (i.e. number of calls by
call type, waiting time per call in que, time per call, etc.)
.
6.1 .7 New Service Information During Transition
Under the new Agreement, Republic Services is prepared to provide the following
initial service information for all residential and commercial customers as stated below
before July 1,2005:
1. Introductory Mailer- Initial mailing information to residents
introducing the new service provider (and contact information) and
new programs, start dates, service level confirmations, rate and billing
.
6-12
Republic Services
Proposal for Collection and Disposal SeNices
Technical Proposals
2.
information, container delivery timelines, field audit/site visit
timelines, and general information about the program and services
including date of distribution of Transitional Mailer, etc.
Transitional Mailer- "How-to" brochure explaining in detail, the new,
revised, or optional programs being implemented, including materials
preparation and set-out requirements, container types, replacements,
exchanges, and set-out requirements, holiday schedules, any approved
route changes, on-call clean-ups, special programs and discounts, rate,
billing and payment infonnation, etc.
Cart Attachment- Transitional Mailer will be attached to the customer
carts, upon delivery.
.
3.
6.1.8 Transition and Implementation Plan Timeline
Republic's Transition and Implementation Plan Timeline shows all the major
milestone tasks and the date that they will take place as described below. This timeline
has been prepared in order to demonstrate to the City of Dublin that our service initiation
is well designed, thought out, and complete.
.
Tasks 1 to 3 - Franchise Agreement(s)
Task 7 - City Council Approves Agreement
The Dublin City Council approves Collection and Disposal Services Agreements on
November 16, 2004.
Task 2 - Bonds, Insurance, Business Licenses, Proposal Fees, etc.
Republic Services will promptly execute the Agreement and provide the required
bonding, insurance, and other details, as well as the payment of the Proposal
Development Fee(s).
Task 3 - Transition Coordination Meetings and Final Transition Plan
We propose new service implementation coordination meetings during the months
ahead (as described in Section 6.1.2) and additionally if needed to maintain clear status
among all parties to the extent necessary. We also expect to submit a draft of our Final
Transition Plan to the City in early December 2004.
Tasks 4 to 6 - Route and Customer Database Development
Republic has successfully achieved seamless transitions to new services when
awarded a new franchise contract. This has been accomplished through extensive
.' preparation and field audit work by our team of managers and route supervisors. As a key
6-13
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
component to our start-up and transition, Republic will conduct a route survey and field
audit throughout the City. Republic personnel have already conducted a preliminary field .
survey in the City as a precursor to submitting this proposal. This preliminary fieldwork
will be expanded as part of the full audit to be conducted by Republic during the pre-
startup phase.
We understand that the current contractor is obligated to provide the City with current
contract and service-related information upon the City's request. Generally, this would
include route maps and sequential route sheets, and customer account and service level
information if so requested. We also understand that the City already possesses much of
this information, including customer account and service level information, however, to
the extent there is additional information in the possession of the current contractor that
we believe would be helpful to the transition, Republic will work with the City and the
out-going contractor to obtain such information as soon as possible following City
Council approval of the contract. Republic also will be proactive in obtaining our own
route and service infonnation to ensure that there is no interruption of service or
inconvenience to residents and businesses during the transition.
In those rare instances where customer account and service level infonnation is not
available, the type of steps that Republic would have to undertake in order to construct a
customer database are noted below, in Task 4. We show this step only as an example of
the types of sources of information that could be available to the City and Republic in the .
event the parties were to undertake an audit and cross-verification of the customer
account data provided to the City by the current contractor. Some of these steps and
procedures are as follows.
Task 4 - Preliminary Customer Database Development
The first step in the audit includes the determination of all residential and commercial
properties and unit counts, and resident and business owner names, addresses (service
and billing addresses) and phone numbers, associated with each service address. The
information we will accumulate, compare and contrast, and use as a guide map prior to
undertaking the full audit is as follows:
1. Alameda County Plot Map identifying City boundaries, streets, and zoning
2. Alameda County Property Tax Roll database (specific to Dublin) identifying
the owners (and owner addresses) of all properties in the City, service
addresses, unit counts, zoning classifications (for commercial and residential
properties), and other pertinent information, which can be sorted either by
name, APN Number, or street addresses. The Alameda County Secured Basic
File Abstract will enable us to segregate commercial properties from multi-
.
6-14
Republic Services
.
.
.'
Proposal for Collection and Disposal Services
Technical Proposals
family and single-family residential properties through the use of land code
classifications.
3. Mailing address information for Dublin residents and businesses obtained from
third party sources (i.e. data quick, mailing houses, chamber of commerce,
etc.)
4. Current contractor's customer database (with approval of City)
5. Additional information the City may possess regarding the above (i.e. business
license, water billing, etc.)
Once this step is complete, the correct service address, billing address (if different),
unit count, phone number and, (for commercial) business type (by SIC code or other
category), for each service recipient, will be included in our customer master file (which
serves as our customer billing database file).
Republic will use this information to create a preliminary database suitable for routing
the residential and commercial service sectors and to create our preliminary customer
database for future billing and work order preparation. Due to the availability of the
current contractor's customer account information, Republic will not need to undertake
the aforementioned account reconstruction process in Dublin, and assuming the account
data in the City's possession can be downloaded into our Soft Pak customer database in
billing file (by Republic's MIS department), we should have our preliminary customer
database developed by mid.January 2005, in order to facilitate a mailing to residents
and businesses. We have encountered very few circumstances wherein account data that
the City had in their possession could not be downloaded by Republic's programmers and
converted into our Soft Pak system. In the event significant manual inputting is
necessary, the timeline for completion of the customer database may be extended out a
few weeks, however, in no event will it impact our ability to launch a successful program
start-up.
Introductory Mailer
After the preliminary data base information is completed, the next step will be to send
the Introductory Mailers to all service recipients, introducing our company and new
collection services. We anticipate distributing the Introductory Mailer in late·January
2005 to residents and businesses. The Introductory Mailer is discussed in more detail
under "Customer Outreach and New Service Materials", below. The Introductory Mailer
will announce the new program, start-up dates, container delivery timelines and
transitional information, as well as to introduce Republic (with all relevant address and
phone number information for billing, customer service, etc.).
Included with this mailer may be a service level confirmation card which will assist
our field audit personnel and customer service representatives in identifying our
6-15
Republic Services
customers' pick-up days and container requirements. The mailer will announce the
perîod during which customers will be contacted and visited by our field personnel
(principally for commercial customers), prior to the start-up of service. (Note: residential
customers will be surveyed via field observation as opposed to individual contact. If
discrepancies are identified between the database and field survey results, those
customers will be contacted in order to confirm proper service levels). This mailer should
also include an announcement/letter of authorization from the City regarding the change
in service providers.
.
Proposal for Collection and Disposal Services
Technical Proposals
Task 5 - Field Surveys and Site Visits/Update Database
Follow-up Field Survey and Audit- Commercial Services
After the Introductory Mailer is distrîbuted, Republic's field representatives will
conduct field surveys and, as necessary, site visits in order to confirm our existing
infonnation (site address, phone numbers, billing addresses, contact personnel, etc.), as
well as to finalize and confirm container requirements (number and size of containers and
special container requirements such as locking lids, special boxes for roll-off or
compactor service, etc.), frequency of pick-up and pick-up days (including on-call
service), special service requirements (i.e. push-out, time sensitive stops, shared accounts,
etc.), and container locations (i.e. enclosures, alley pick-ups, garages, etc.). We will also
establish rate schedules for our customers and identify recycling opportunities (which .
will be handled by a follow-up visit by our recycling personnel). At this point,
Republic's customer database and billing file will be completed and incorporated into our
"SoftPak" system for billing and future work order preparation. We expect that the field
surveys will be conducted over a 45-day period from our customers' receipt of our
Introductory Mailer. As such, this process will be completed by mid-March 2005. Our
customer database and "SoftPak" system will be updated and completed, and further
updated with all route numbers, by the end of March 2005 (see below), at which time we
could submit route information to the City for the City's files. (Note: Article 12 of the
Draft Agreement references that route maps are to be submitted to the City 90-days prior
to service commencement. The timeline we have established comes very close to that
date, however, we would request the City's indulgence in allowing for a two-week
cushion to this due date given the timeline referenced herein).
Follow-up Field Survey and Audit- Residential Services
As noted above, residential customers will be surveyed via direct field observation, as
opposed to individual contact. If discrepancies are identified between the database and
field survey results, those customers will be contacted in order to confirm proper service
levels. After the field surveys are completed, Republic's customer database and billing
file will be completed and incorporated into our "SoftPak" system for billing and future
work order preparation. We expect that the field surveys will be conducted over a 45-day
.
6-16
Republîc Services
Proposal for Collection and Disposal Services
Technical Proposals
.
period from our customers' receipt of our Introductory Mailer. As such, this process will
be completed by mid-March 2005. Our customer database and "SoftPak" system will be
updated and completed, and further updated with all route numbers, by the end of March
2005 (see below), at which time we could submit route information to the City for the
City's files. (Note: Article 12 of the Draft Agreement references that route maps are to be
submitted to the City 90-days prior to service commencement. The timeline we have
established comes very close to that date, however, we would request the City's
indulgence in allowing for a two-week cushion to this due date given the timeline
referenced herein).
Task 6 - Development of Routing System and Route Sheets
.:
The last step, prior to commencement of collection service, will be to create a routing
system to enable the production of route sheets and route maps to be used (daily) by our
drivers (and updated daily for service level changes). Through the use of our
"RouteS mart" routing system (which accepts down-loaded data from "SoftPak"),
Republic will create optimal sequential routing, route entry and exit points, and
sequential routing printouts (route sheets) and computerized route and base maps for the
areas to be served. The routing information will be up-loaded back into "SoftPak" which
will then create a route number for each service recipient account in our database (which
will, among other things, facilitate future automated work order preparation). For
commercial service, the route sheets will be printed each night (before the next days
route) for each driver and supervisor servicing the City. Any modifications to the
previous weeks route for that day (through work order processing) will be reflected on
the updated route sheet. For residential service, route sheets for each driver will be
created and updated periodically as needed. Any modifications to the previous week's
route will be reflected on an updated route sheet.
Republic will design and develop routes in an effort to minimize impacts on service
recipients. To the extent possible, Republic will develop route patterns and schedules in
view of the current collection schedules to minimize service interruptions and
unnecessary confusion to residential and commercial accounts during the transition. A
goal will be to develop route entry and exit points to avoid highly congested areas and
peak traffic times, as well as all safety sensitive areas including schools, as much as
possible.
In addition to the above, Republic will pay close attention to the following issues
when developing our routes:
i:J Hours of operation. Republic detennines the number of vehicles to be utilized
and the ways in which these vehicles will be routed given the parameters of
collection hours that are specified by the Draft Agreement.
.¡
6-17
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
I:] Traffic patterns. Republic attempts to design routes that are "opposite to .
peak" traffic patterns within the City. This is not only beneficial to the City
but increases Republic's collection efficiencies.
I:] Transfer to disposal site. Republic will, to the degree feasible, deliver waste
to the disposal site during peak inter-City traffic times so that we are off route
during the most congested periods.
All new routes will be developed on coded City parcel maps and accompanied by
sequential routing printouts. We anticipate completing the route sheets and up-loading
this information back into "SoftPak" by the end of March 2005.
Tasks 7 to 12 - Customer Outreach and New Service Materials
Task 7- Submission of Public Education and Outreach Plan
As required pursuant to Section 16.01 of the Draft Collection Services Agreement, by
March 31, 2005, Republic will develop and submit a detailed transition public education
and outreach plan for approval by the City, including a Draft of the Transition Mailer,
concepts for the first Annual Direct Mail pieces and Targeted Outreach pieces; a schedule
of community/neighborhood events and workshops during the transition period (if
applicable); suggestions for display materials; and a media campaign, and a schedule for
commercial recycling outreach and promotion. Please note that we would be pleased to
submit the Plan sooner than March 31, however, the only materials distribution that will
be scheduled for distribution prior to March 31 will be our Introductory Mailer. (Note: As
mentioned, the only outreach material that will have been distributed prior to the
submission of the public education and outreach plan is the Introductory Mailer,
discussed below. Please note that this mailer (scheduled for release in late-January
2005) will be submitted to the City independent of the public education and outreach plan
and in advance of its late January 2005 distribution. We expect that an outline of the
Introductory Mailer will be submitted with our Final Transition Plan in early December
2004- see Section 6.2.2). Republic's Public Outreach and Recycling Coordinator will be
responsible for preparing and reviewing all public education materials on an ongoing
basis before materials are printed and distributed. She/he will also ensure that all
employees have input in this process, particularly our customer service representatives.
This will ensure that first-hand customer feedback received by the CSRs is reflected in all
educational materials distributed.
.
Republic is sensitive to the fact that any program change and change in service
providers requires a high degree of communication with residents and businesses. We
will work to help residents and businesses understand the reasons for and benefits of the
new programs.
.
6-18
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
.
The components of Republic's proposed public education and outreach program
during the transition period are described throughout this Section ("Transition Plan") as
well as in Section 6.2 "Public Education Plan".
.;
Task 8-lntroductory Mailer
After the preliminary data base information is completed, the next step will be to send
the Introductory Mailers to all service recipients, introducing our company and new
collection services. We anticipate distributing the Introductory Mailer in late January
2005 to residents and businesses. These mailers will be submitted to the City in draft
form for approval, prior to distribution. The Introductory Mailer will announce the new
program, start-up dates, container delivery timelines and transitional information, as well
as to introduce Republic (with all relevant address and phone number information for
billing, customer service, etc.).
Included with this mailer may be a service level confirmation card which will assist
our field audit personnel and customer service representatives in identifying our
customers' pick-up days and container requirements. The mailer will announce the
period during which customers will be contacted and visited by our field personnel
(principally for commercial customers), prior to the start-up of service. (Note: residential
customers will be surveyed via field observation as opposed to individual contact. If
discrepancies are identified between the database and field survey results, those
customers will be contacted in order to confirm proper service levels). This mailer should
also include an announcement/letter of authorization from the City regarding the change
in service providers.
The information contained in the introductory direct mail piece will include:
Residential
i:J Introduction of Republic Services and local staff and contact information
a Billing, payment, and rate information
i:J Hours of operation
i:J General collection schedule and pick-up days (Note: more specific information
regarding residents collection days will be submitted with the Transitional
Mailer)
a Program commencement dates
a Basic program changes to occur, when they will occur, and the basics of the
new programs
.¡
6-19
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
o Schedule for the distribution of new carts, cart sizes to be distributed, and
future carts size exchange availability (more details will accompany the .
Transition Mailer)
o Service level confirmations cards (size of current solid waste carts)
o Information about how to recognize Republic vehicles and an invitation to the
public to contact Republic with any questions about the new program
o Schedule for the distribution of additional detailed program information
(Transition Mail piece in mid/late May 2005, and, again, with cart delivery)
o Infonnation about scheduled local events and the community workshops
o Invitation to become a recycling leader
o Information about Republic's web site and when it will be available
Commercial
a Introduction of Republic Services and local staff and contact information
o Billing, payment, and Tate information
o Hours of operation
o Collection schedule and pick-up days
o Program commencement dates
o Basic program changes to occur, when they will occur, and the basics of the
new programs
o Schedule for the distribution of commercial containers
o Service level confirmations cards (for commercial bin and roll-off accounts)
o Periods during which customers will be contacted by our field and customer
service personnel prior to start-up
o Information about how to recognize Republic vehicles and an invitation to the
public to contact Republic with any questions about the new program
a Schedule for the distribution of additional detailed program information
a Information about scheduled local events and the community workshops
o Invitation to become a recycling leader
o Information about Republic's web site and when it will be available
.
Task 9- Transitional Mailer
Residential
.
6-20
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
Around midllate May 2005, Republic will distribute a direct mail piece to residential
customers that details the new Dublin programs. The transition mailer will also reiterate
the program commencement date, pertinent contact information regarding Republic's
operation (i.e. address, telephone number, hours of operation, billing information, etc.),
and many of the other important topics that were included in the Introductory Mailer.
This transition direct mail piece will describe the new, convenient, and high quality
waste management and recycling programs in Dublin as well as to highlight the
availability of organic waste collection and On-call Large Item pick-up service. The
Transitional Direct Mail piece will also include most of the pertinent program
infonnation also to be included in the Annual Direct Mail piece (see Section 6.2, "Public
Education Plan"). It is anticipated that this direct mail piece will, again, be distributed to
residents along with their new carts.
The transition direct mail piece may include a tear-off postcard. The tear-off postcard
will include a space for residents to ask questions, offer comments about the program, or
to find out more information about being a volunteer recycling leader.
Republic will highlight the variety of materials that can be recycled (acceptable and
non-conforming materials) with emphasis on the new "organics" collection program and
the availability of "Organic Waste Pails" for those wishing to participate in this program.
The mailer will also discuss the general "Do's and Don'ts" and "How to's" of solid
waste, recyclables, and green waste collection, including container set-out requirements
(i.e. limits, weights, hours of collection, set-out locations, etc.), as well as materials
preparation for recyclables, green waste, and large items. The direct mail piece will
encourage residents to maximize recycling and will highlight the variable can rate system
and the incentive to reduce monthly costs by recycling more and downsizing to a smaller
container size. Republic also will highlight the availability of On-Call Large Item
Collection, Used Oil/Filter Collection Services, future Household Hazardous Waste
Drop-off events (including E-Waste), Neighborhood Clean-ups, On-premises service for
qualifying residents, container replacement and exchange requirements, the availability
of different container sizes and additional cart availability for recycling and organics,
Christmas tree collection and drop-off, and holiday schedules (Note: the latter two items
may be reserved for future announcements).
This transition direct mail piece will outline the schedule for the delivery of new carts
and include a map indicating dates of delivery throughout the Dublin service areas. The
mailer will also include information regarding residents' collection days effective July 1,
2005, under the new program.
In the event the City's existing contractor does not retrieve their old carts, to
encourage reuse or donation of the residents' existing containers, Republic will include ai.' "Top 10 Ways to Reuse Old Carts" in the direct mail piece, highlighting various
.
.:
6-21
RepubHc Services
Proposal for Collection and Disposal Services
Technical Proposals
opportunities for reuse including using the carts as a secondary on-premises recyc1ables
or green waste storage bin, or, if properly cleaned and sanitized, as a toy receptacle,
laundry hamper, vegetable bin, compost bin, planter, or other movable storage container.
Copies of the transition direct mail piece will be placed in public libraries, City Hall,
and other public, high-traffic areas determined by Republic and/or recommended by the
City. Republic recommends placing a set of new carts in select visible locations
(libraries, fire stations, etc.) so residents will gain familiarity with the new containers
prior to delivery.
In case residents misplace their direct mail piece, it is also anticipated that the direct
mail piece will be attached to and delivered along with residents' carts, to serve as an
instructional brochure for future reference
.
Commercial
Around midllate May 2005, Republic will distribute a direct mail piece to commercial
customers that details the new Dublin recycling programs. The transition mailer will also
reiterate pertinent contact information regarding Republic's operation (i.e. address,
telephone number, hours of operation, billing infonnation, etc.) and other information
included in the Introductory Mailer. This transition direct mail piece will describe, in
detail, the availability of various types of individually tailored commercial recycling
programs available to specific business types, how to reduce collection and disposal costs
through recycling programs, and the name of Republic's Public Outreach and Recycling
Coordinator for follow-up site visits and program implementation. The Transitional
Direct Mail piece will also include most of the pertinent program information also to be
included in the Annual Direct Mail piece (see Section 6.2, "Public Education Plan").
The transition direct mail piece may include a tear-off postcard. The tear-off postcard
will include a space for businesses to ask questions, offer comments about the program,
to find out more information about being a volunteer recycling leader, or to request a site
visit for commercial recycling program implementation.
Copies of the transition direct mail piece will be placed in public libraries, City Hall,
and other public, high-traffic areas determined by Republic and/or recommended by the
City.
Neighborhood Recycling Leaders
The introductory direct mail piece will invite residents and businesses to contact
Republic to volunteer as recycling leaders to provide program materials and other
information to residents and businesses in their neighborhood. Republic will use
recycling leaders for the dissemination of information during the transition and
throughout Republic's tenure as the collection contractor. Recycling leaders will be given
special training and a sticker or sign to place in their front windows. At minimum,
.
.
6-22
Republic Services
.
.
.'
Proposal for Collection and Disposal Services
Technical Proposals
Republic will meet with recycling leaders on a quarterly basis during the first year of the
contract, and semi-annually thereafter, or more frequently, if necessary to address
significant program changes or to target "problem" areas that may arise.
Task 10 - Community Outreach
Print Ads and Media Coverage
This task is designed to provide sufficient media coverage and opportunity to get the
new service programs noticed by everyone in the City of Dublin. Republic will run print
ads in June 2005 in local newspapers, including minority language papers, as determined
in consultation with the City. These print ads will compliment the direct mail piece
campaign introducing Republic and describing program changes, etc. These print ads will
also include City and Republic contact information for residents and businesses who have
any questions, need additional information about the new program, or wish to volunteer
as recycling leaders. The advertisements will request that the reader contact Republic
Services in the event they did not receive an Introductory or Transition Mailer. The
advertising will be coordinated with the City, but we envision print ads, public service
announcements on the community cable access channel.
Community Workshops
In the months of May and June 2005, prior to the start of the new services, upon the
City's request, Republic will attend neighborhood events, including staffed information
booths in parks, community centers, or other convenient locations. These locations will
be listed either in the direct mail pieces or in media announcements, including the City
and or Republic web site. During cart delivery, Republic staff will be present to field
questions from residents.
Republic will attend community and neighborhood association meetings as needed or
as requested by recycling leaders or associations. If requested by the City, prior to and
concurrent with program start-up, and to ensure a smooth transition, Republic will
conduct community workshops for the residential program in order to introduce
Republic, all pertinent details regarding the new programs, and to field questions. These
efforts will continue through the contract term through specific attendance at homeowner
association meetings or meetings arranged by recycling leaders. Republic will also
conduct training sessions for targeted commercial waste generator groups (i.e.
restaurants, strip malls, office buildings, and large commercial businesses, etc.) to
educate businesses on the recycling programs, answer questions, and provide information
for subscribing to a commercial recycling program. These efforts will continue through
the contract term through specific attendance at homeowner association meetings,
business trade association meetings, Chamber of Commerce meetings, or meetings
arranged by recycling leaders.
6-23
Republic Services
Task 77 - Cart Attachment Packet- Transitional Mailer
.
Proposal for Collection and Disposal Services
Technical Proposals
This Transitional Mailer will also be delivered with the new carts, as an attachment.
We anticipate that the Transitional Mailer (Initial Public Education Packet) will be
contained within a long plastic bag tied to each container delivered to that address.
Republic Services believes that it is more effective to deliver these education packets
with the containers, than it is to send them by mail. We envision that it will be an
attractive brochure designed with the intent that the customer retain the information for
later reference as a permanent "How to" and "Do's and Don'ts" instructional brochure.
Task 72 - Web Site Development
One month prior to the start date of the new services, Republic Services will launch its
web site containing infonnation regarding our new partnership with the residents in
Dublin, along with providing links to the City of Dublin web site. The local web site can
also be accessed directly with its own URL address, which will also be featured in public
education materials. This will allow residents to access the site and obtain customer
service information and other useful program information, both during transition and on
an ongoing basis thereafter.
Tasks 13 to 15 - Container Mobilization
Tasks 73 and 74 - Order Containers and Bins
.
Residential and Commercial Carts
Republic will place its initial cart order in late December of 2005, in order to reserve
production slots and commence a production run. Our initial orders will be based upon
the number of residential curbside customers/dwelling units receiving refuse, recycling,
and green waste cart collection service, currently, small commercial generators receiving
can service, as well as our estimate of the overall capacity needs of our customers
receiving cart service. Our orders will be further refined while taking into account the
following variables: (a) the designated distribution size (and color) for curbside refuse,
recycling and green waste carts (as defined in the Draft Agreement), (b) current
distribution of 35-g, 65-g, and 95-g solid waste cart sizes in service, (c) an estimate of the
number of customers that may elect to change cart sizes for recycling and green waste
material (after distribution of the standard 65-g cart), (d) projected increases in recycling
and green waste participation, and hence, potential for 2nd cart orders for these materials,
and (e) current number of multi-family, City facility, and commercial carts in service.
Our final order will be determined around mid April 2005, after we have completed
our final field surveys and have updated our initial customer database information.
Republic's cart manufacturer will agree to make appropriate modifications to the initial
order as we update our original order specifications based on any new or special requests
.
6-24
Republic Services
·
.'
.:
Proposal for Collection and Disposal Services
Technical Proposals
by residents (Note: we don't expect a material modification to the original order given the
fact that we plan to deliver the standard 65-g cart size to residents, initially, for green
waste and recycling, and their current solid waste cart size based on current subscription
levels for solid waste, with an opportunity to change cart sizes, or order additional carts,
subsequent to initial deliveries). Further, Republic commits to ordering a sufficient
supply of surplus containers in each size (and color) to ensure that carts are available for
exchanges. The cart manufacturer will deliver all carts to a staging area selected by
Republic, throughout May/early June of 2005.
Commercial Bins
Republic will place its initial container order in late December of 2005, in order to
commence a production run. The initial order will be based upon our estimate of the
current commercial and multi-family bin count (by size) of containers currently in service
and the data provided by the City. As we complete our field surveys and site visits, we
will modify the production run accordingly. Our final order will be determined around
mid April 2005. The container manufacturers will deliver all containers to a staging area
selected by Republic, throughout May/early June of 2005.
Please note that most of the new commercial recycling starts that we anticipate under
the new program will occur throughout the first year of the contract (as we conduct
intensive outreach and waste audits), with significant ramp-up in diversion occurring on
into year 2 of the contract. As such, we don't anticipate a large number of new containers
for commercial recycling right at the outset of the contract. For those new recycling
accounts that we have identified during the pre-start-up phase, Republic will place its
container order in late March 2005. The container manufacturers will deliver all
containers to a staging area selected by Republic, throughout May/early June of 2005.
Task 75- Deliver Carts and Bins to Customers
Residential Carts
Republic anticipates contracting with its selected cart manufacturer for house-to-
house cart delivery. Our cart manufacturer (identified in Section 6.4.1) will provide
professional cart delivery through a subcontractor acceptable to and previously used by
Republic. Based on our prior experience, we are confident that this transition activity
will be accomplished flawlessly. Republic personnel will accompany the cart delivery
personnel in order to perform a quality control check and verification that the correct
container size is being delivered to the correct address.
6-25
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
It is anticipated that Residential curbside cart delivery will take two (2) weeks to .
complete (ten (10) days, including Saturdays). Delivery will commence Friday June 17,
2005 and be completed on Tuesday June 28, 2005. This will leave a two (2) working
day cushion prior to contract start-up. It is anticipated that we will organize our deliveries
by route day (i.e., Days I and 2 will be for Friday routes, Days 3 and 4 will be for
Monday routes, etc.). This approach will create less confusion for residents since
containers will be delivered in geographic clusters over a condensed time period.
During cart delivery, the selected delivery service will record the serial number of the
delivered cart on a PC-compatible diskette to facilitate the downloading of this
information, ensure its accuracy, and facilitate future annual route audits. Residents will
also receive an Instructional Brochure (discussed below), attached to their cart.
Commercial Bins and Carts
For commercial bin delivery, we will start delivering containers approximately three
(3) weeks before the service initiation date, with delivery completed prior to July 1,2005.
The vehicles we will utilize for bin distribution and replacement and exchange are 24-
foot flat bed trucks utilizing one or two (1-2) member crews. The trucks are equipped
with fixed sides and an automated lift gate for manually assisted rear loading of a wide .
variety of containers. We anticipate utilizing four (4) delivery vehicles running daily
over a IS-day period prior to program commencement. The vehicle will deliver four (4),
six-bin loads each day, with total capacity to deliver close to 1,500 containers over a 15~
day period, which is well in excess of the approximately 978 solid waste and recycling
bins and currently in service. The excess capacity on these vehicles will be use to deliver
the approximately 331 solid waste collection and recycling carts that are currently in
service, as well as to provide for contingency back-up for bins and carts.
Tasks 16 to 19 - Truck and Equipment Mobilization
Republic plans to place its vehicle order prior to December 1, 2004. The chassis and
body manufacturers, which are proposed to manufacture any new vehicles that we
purchase, will need to be notified immediately in order to make provisions for timely
production and delivery of the equipment.
Diesel Fuel Vehicle Timelines
We expect delivery of the new diesel vehicles that we purchase by late May/early
June 2005, for a July 1, 2005 start~up. A delivery guarantee from our vehicle
manufacturer related to the route vehicles that we plan to use, is included in Appendix G.
After we have received the trucks and inspected and tested the units, we will install
.
6-26
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
.
signage and two (2) way radios and begin "on-truck" training of our drivers prior to
service commencement.
Alternative Fuel Vehicle Timelines
.
As mentioned in Section 6.4 our proposal, in the event the City elects to utilize
Alternative Fuel vehicles, the lead-time for receipt of such vehicles may exceed the July
1, 2005 service commencement date. In this event, Republic will utilize new or used
diesel vehicles to service the City, until such time as the Alternative Fuel vehicles are
received, tested, inspected and placed into service. We anticipate having such
Alternative Fuel vehicles ready for implementation on or before October 1, 2005. A
delivery guarantee from our vehicle manufacturer related to the route vehicles that we
plan to use, is included in Appendix G. After we have received the trucks and inspected
and tested the units, we will install signage and two (2) way radios and begin "on-truck"
training of our drivers prior to service commencement.
Republic will reserve certain of its best peIforming vehicles from its existing diesel
fleet to service the City during this transition period. These vehicles will be proven, have
excellent peIfonnance, maintenance and safety records, and will be "like new" in
condition and appearance. The fact that we have the ability to identify and set aside high
quality route vehicles from our existing fleet gives Republic a distinct advantage in
program start-up and implementation in that it eliminates a potential start-up risk that
could occur via late vendor deliveries, reliance on the availability of leased or borrowed
equipment, or other circumstances that may otherwise be outside of the control of the
contractor.
Tasks 20 to 21 - Human Resources
Task 20 - Recruiting and Processing
The task of local recruiting will begin upon contract award. The anticipated
interviewing and hiring dates for our staff serving Dublin is discussed in Section 6.1.2,
above. To the extent possible, we will hire personnel from the former service provider as
long as they meet Republic Services hiring criteria.
Task 27 - Driver and Support Staff Training
.
Republic Services will initiate a vehicle operations and training program involving
"Off truck" training in late May 2005, and "On truck" training in June 2005. Republic
Services management personnel will join the training staff to make sure all employees are
properly trained and prepared. Republic's hiring and training procedures relating to this
task, are discussed in Section 6.1.2, as well as in Section 6.4.4, below.
6-27
Republic Services
Proposal for Collection and Disposal SeNlces
Technical Proposals
Tasks 22 to 25 - Mobilization and Startup
Task 23 - Billing System Planning
After completion of the customer data base and billing file, Republic Services
Information Technology (IT) personnel will perform systems and data transmission
testing. These tasks involve close coordination between the Republic Services IT
personnel, its consultants, and the City. The IT group is responsible for all the
technology involved in the data transmission planning in the company. The IT group will
profile the system needs of the new billing system to ensure a seamless transition from
the current method of billing.
·
Task 23 - Billing System Dry Runs
The IT group will test and calibrate the system to ensure seamless billing procedures.
Task 24 - Operations and Route Planning and Practice Runs
Republic Services will plan to keep the collection days the same for as many residents
and businesses as possible. This will be determined during the route planning and the
development of the computerized database in time to inform any customers of a pickup
day change. Practice runs under simulated conditions to those we expect to encounter
will also be initiated.
Task 25 - Design and Print Materials for Route Work and Reporting
In the time periods shown, Republic Services will obtain all necessary forms and
printed materials for the new route work (such as "red tag" notices, vehicle maintenance
logs, route work orders, route sheets, etc.), and will establish our internal and external
reporting formats.
·
Task 26 - Start of Service
Start new services on July 1,2005.
6.1.9 Description of Republic's Service Initiation Experience
Republic Services is well known for its highly organized and systematic planning and
implementation of new contracts with a particular emphasis on proactive communication
between Republic, the municipality, and the residential and commercial customers prior
to, during, and after the start of a new contract. Table 6.1.9 lists California communities
in which Republic has provided transitions to new services. We would encourage the
City to contact any of these municipal customers in order to assess their satisfaction with
our service and new program implementation efforts. The contact information for the
Northern California Cities is included in Section 4.3; contact information for Southern
California Cities will be provided upon request.
·
6-28
Republic SeNices
.
.
.'
Proposal for Collection and Disposal Services
Technical Proposals
TABLE 6.1.9
LIST OF TRANSITION EXPERIENCE - CALIFORNIA
Year
Transition Description
City
I
Type of
Service
2003
Implemented new franchise
Lynwood
Residential,
Commercial
2003
Implemented new non-exclusive
franchise
Hawthorne
Commercial
2002
Residential
Implemented new franchise with
automated solid waste, recycling and
green waste services
Fairfield
. ft, ~ ¡;t):¡,¡~1hlll ;~í;~ j\ihll'rÎ~r ", /( "\~¡;~Î~:II
l!ßÀI~tlW~.~r~J [ijf4~O/'~@~j¡;t~11Î,~1:<~': . , ¡".' ":, ;':Ä ~;"~~
, \ "');11 I I¡t \ , I Iy,\ t .! /11£ ,¡ri> \11 'L::m
2002
Hawaiian
Gardens
Residential
Transition to new services
2002
Residential Transition to new services
Norwalk
2001
Residential and Implemented new franchise contract
Commercial
Piedmont
2001
Chino Hills
Residential, Implemented new franchise contract
Commercial
6-29
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
LIST OF TRANSITION EXPERIENCE - CALIFORNIA (CONTINUED)
Year
City
Type of
Service
2001
Anaheim
Residential
d \ '-
11(pXo)'I '. "
I .
I
2001
Walnut Park
Residential
, /'1 ...~-
:!!~ÐXnXoì . '
. ,
ì \ ¡."
(ë¡óf¡:M~ílbr~'(Ó}J0í1 .:
, "
, I
2000
Los Alamitos
Residential
.
Transition Description
Transition to new automated green
waste services
Implemented new residential
franchise
! ~) 1\;/1 ' ;¡ 'I 1 'I '/ »!^ iii' / . ~,J
'"1"" ""D', , "/'~)'I I" "',... ,I., ill "I' . \
,.9t1,\I~PI!~;')~,I,N"ß\í!, ~~9' 1.,(;;,:1\1,,0/ l~,!16)to_obn.~~'.¡~(¡I~lt :
¡~'Ri~-;1!I,JQtt1~t I , , : .
, ,\ I 'j ~ I I ¡Ii.! (
Transition to new residential
services
2000
Artesia
Residential
Transition to new services
.
1999
Cudahy
Residential
Transition to new single-stream
automated recycling services and
automated solid waste collection
1999
La Mirada
Residential,
Commercial
Transition to new automated single-
stream recycling, solid waste, and
green waste services
1997
Lawndale
Residential
Implemented new franchise
.
6-30
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
LIST OF TRANSITION EXPERIENCE - CALIFORNIA (CONTINUED)
.
Year
City
Type of
Service
Transition Description
1995
Maywood
Residential
New residential section added to
service area
1995
Placentia
Residential
Implemented yard waste collection
for over 9,000 single-family homes
1995 Yorba Linda Residential Implemented yard waste collection
for over 13,000 single-family homes
.'
1994 West Hollywood Residential, Exclusive franchise, transition to
Commercial new servIces
1993
E1Segundo
Residential
Exclusive franchise, transition to
new services
1992
Rosemead
Residential,
Commercial
Exclusive franchise, transition to
new program and services
.
6-31
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
liST OF TRANSITION EXPERIENCE - CALIFORNIA (CONTINUED)
Year
City
Type of
Service
Transition Description
·
1991
Y orba Linda
Residential
Installed automated collection in
over 17,000 single-family units and
installed a pilot yard waste program
for 1,000 single-family homes
1'i¡>i,lci¡)¡::¡,'("!;( 'I I~%e ¡~"'j ,"ri' I' 'li~¡}Nt~!...t¡ '·:V.\;(I¥
'{t~~~~i~!~~i,:4\¿jro3:Ù~~~~I'l\'},iJ~ftt~f~i~íõ~i' " ",'- :~
i¡r}\ì~J!9}!{~f!\ if¡ø\ t~;¡MoroxG) í~Dã_W¡k~))~~aQitJJy¡ ¡
'H , '~~- , '
1'1\I\íill :) " ,
,o..:..~~, '. ¡
/ k' 1, ~ 10 1 ! 1 I (~L t'l " i /" _ ~ ~ " ti,
1990
Placentia
Residential
Installed automated collection
program in 10,000 single-family
residences
I ! ¡ \
';rt~;q;~~~~~ihl¡t~) 'Gì¡t~~9ì~~~i¡¡l .i';i,¡'1~~!im:t~~r~1i.i1"¡(6Y',' -, '~1;
~tj' 1'-' 'I' {( ~\ ¡j " )¡,~ ,J!t' J \ " . ,? I .~.
IW!"~i'b~r¡;)i¡",,vß~l\l¡*~' '1" '"", ',I"" ' "";/'
))¡J¡" ?/ß!ii, 'frr:!Æl~l"'\\~¥' ~ \ \1\¡, />;(J2~!~ I ;I~~"\IJ.'~:;;~Þ'~'¡~\' ~ r /' ~ '~ ~d
1989 Cudahy Residential Exclusive franchise, transition to
new services
·
1989 Garden Grove Commercial Exclusive franchise and transition
Sanitary District from eight haulers to one
1989
Brea
Residential
Installed automated collection
program in 9,000 single-family
households
With every new contract, a Republic management team prepares a comprehensive
program plan that details the duties and responsibilities among the various key
employees. Our transition plan for customer service, public education and outreach,
commences upon the execution of our contract and extends well beyond the start up date
of our service. Republic is very experienced in the planning and implementation of new
services, whether introducing new services within existing contracts or the initiation as a
new service provider to an entire community.
The key to our successful transition abilities lies in an experienced transition team led
by experienced, motivated and dedicated team leaders. The key management members of
·
6-32
Republic Services
Proposal for Collectíon and Disposal SeNices
Technical Proposals
our transition team are discussed, above, in Section 6.1.2, and possess an unmatched level
of experience in implementing successful large and small scale municipal contract
operations. These key team members will be complimented by the rest of the Western
Region management team who will have specific responsibilities relating to
implementation and subsequent regional oversight.
This team has considerable experience and a flawless performance record in new
service contract start-ups, and this same team will be responsible for developing and
implementing a transition plan in the City of Dublin to ensure a smooth conversion from
the current service provider to Republic Services. As discussed in detail in this section,
our plans, among other things, include:
i:J Designing optimum routes;
Procuring the quantity and type of vehicles and equipment needed;
Identifying and training personnel;
Planning and coordinating the distribution and labeling of containers;
Preparing a public education and informational program during the start-up
period (and thereafter);
Surveying and accurately identifying customers and customer account
information including service levels (i.e. number of containers, container
sizes, pick-up days, special service requirements, etc.);
Setting up accounts for work-order processing, customer service and
subscription information purposes and reporting to the City.
We have generally experienced very little difficulty with the service transition issues
due to the fact that Republic Services:
.
0
i:J
0
0
i:J
. i:J
'fakes a proactive, analytical and well-organized approach to the formation of routing
and customer data base information;
Does not simply rely on the cooperation of the current hauler, whether it relates to
obtaining customer lists, route information or container exchange schedules;
Executes our transition plan well in advance of the new service commencement date,
particularly with respect to 3rd party procurement activities, in order to leave
nothing to chance;
Undertakes extensive public education outreach and communication, including field
visits with our customers to verify service levels and other information pertinent
to service initiation;
Maintains a zero-tolerance policy and attitude toward potential transitional problems;
and
.
Maintains a back-up contingency plan for every area of our transition plan.
6-33
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
Lastly, our key personnel will maintain ongoing involvement with community
relations activities, civic organizations, public education, and program promotion in order .
to further the program objectives, maintain an open line of communication with the
communìty, and to maintain our good standing as responsible and involved corporate
cìtizens.
6.2 Public Education Plan
6.2.1 General Scope and Program Objectives
Effective waste reduction and diversion can be accomplished only through a
committed and concerted effort to promote maximum participation in all available
recycling programs, and minimize the volume of materials ultimately requiring landfill
disposal through needs reduction, purchasing practices focused on minimum product
packaging, and business procedures and practices that encourage reuse and recycling.
Republic is committed to helping the City of Dublin achieve ìts waste reduction and
diversion goals through an active an intensive public education and communìty outreach
program designed to maximize community participation in the City's recycling programs
and waste reduction practices in general. Both independently, and in cooperation wìth
local governmental agencies, school, communìty service and civic organizations and
neighborhood groups, Republic plans to utilize a variety of media for information
dissemination to increase communìty awareness about recycling and waste reduction. In
doing so, our ultimate goal is to and maximize recycling and waste reduction in thè
residential, commercial and industrial sectors through educating service recipients about
the:
.
(a) General program elements of the Cìty's Residential Recycling and Organics
programs, including identification of accepted materials, proper materials
preparation and set-out procedures, non-confonning materials infonnation, and
the availabilìty of additional container capacity,
(b) Availability of Commercial Recycling programs and Republic's hands-on
involvement with conducting waste assessments and program design for large
and small generators,
(c) Processing and marketing of materials,
(d) Source reduction and re-use opportunities,
(e) Importance of purchasing recycled products,
(f) Social, economic and environmental advantages of waste diversion through
source reduction, reuse and recycling,
.
6-34
Republic Services
.
.
.
Proposal for Collection and Disposal SeNices
Technical· Proposals
(g) State of California AB 939 diversion requirements and mandates, and the
Alameda County Measure D (1990) goals,
(h) Proper handling of Household Hazardous waste and other materials
(i) A vailability of special programs that the are offered to residents such as Large
Item collection (including E-Waste), Christmas Tree collection and Drop-off,
Used Oil/Filter collection, Neighborhood Clean-ups.
Increased awareness in the above areas, combined with a hands on educational
program by Republic and the City will result in increased program participation and, in
turn, will help the City meet and exceed AB 939 requirements and the Alameda County
Measure D goals
Although Republic's public education and outreach plan places primary emphasis on
waste reduction and diversion, it will also include general solid waste handling and
program information such as correct set-out procedures, non-conforming materials
information, container exchanges and available sizes, extra/Large Item pick-ups,
hazardous waste education, general program details and schedules, etc. to ensure
customers are fully informed about all aspects of the program and a clean, healthy, and
safe environment is maintained in the Dublin community.
· Introduction of the new solid waste, recycling, and organics programs,
highlighting program changes, and introducing Republic and the local staff
(addressed in the Transition Plan)
· Ongoing education and outreach to encourage continued participation in waste
diversion programs, including positive feedback regarding program results and
promoting other practices such as reducing waste and "buying recycled"
Republic will plan and implement a thorough public education and outreach program
to fully inform all segments of the community about all aspects of our services and
administration and promote maximum recycling efforts. Republic also will ensure that all
information is distributed to and understood internally by Customer Service
Representatives, Drivers and Route Supervisors during the transition period and
throughout day-to-day operations. Our well-planned and carefully executed public
education and outreach program will ensure a smooth transition for both the community
and Republic. Republic is committed to continuing this ambitious program throughout
the term of the agreement, not just during the transition (see the various portions of the
"Transition Plan", under Section 6.1, dealing with "Public Education and Outreach",
"Introductory Mailer", "Transition Mailer", and "Community Outreach", etc.).
Program Objectives
The overall objectives of the Dublin public education and outreach program are to
design and implement public education and outreach activities that:
6-35
Republic SeNices
Proposal for Collection and Disposal Services
Technical Proposals
1. Promote participation in the Dublin Program and other environmental and waste .
reduction programs to meet or exceed the RFP requirements for recovery and
diversion throughout the community, as well as assist the City in meeting the AB
939 goals.
2. Keep residents and businesses fully informed about all aspects of Republic's
services - both operational and administrative - and all pertinent details of
Dublin programs.
The Public Education and Outreach Program will:
· Introduce residents and businesses to Republic
· Educate residents and businesses about all pertinent details of the new Dublin
programs, with particular emphasis on the new "Organics" program and the
availability of and Organic Waste Pail
· Provide a smooth transition to Republic and the new Dublin programs
· Maximize recycling and waste reduction for the residential and commercial
sectors
· Educate the public about Large Item Pickups, Household Hazardous Waste
Drop-off, Used Oil collection, On-Premises service availability, materials .
preparation, "Red Tag" system, Neighborhood Clean-ups, and Christmas tree
recycling (drop-off and curbside pick-up)
· Educate the public about cart and container availability, exchanges, additions,
and replacements, in general, as well as set-out limits
· Increase diversion through proper recycling activities, source reduction
opportunities, backyard composting, and purchasing recycled-content
products
· Educate the public about environmental issues and legislative mandates (i.e.,
AB 939 and Alameda County Measure D)
· Educate young people on environmental issues and concerns
· Provide an opportunity for community participation in environmental
activities
· Keep residents and businesses fully informed on the progress and success of
the Dublin programs
General Scope of Public Education and Outreach Program
.
6-36
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
.
Republic proposes to use a full range of community relations, education and
advertising media to convey information to residents and businesses, which may include
some or all of the following:
· Instructional brochures
· Introductory and informational mailers prior to program implementation
· Additional information with cart and container distribution
· Ongoing distribution of education materials and notices throughout the
contract term
· Attendance at community events and activities
· Attendance at civic, business trade group and associations (i.e. Chamber of
Commerce, etc.) and homeowners association meetings
· Community presentations (service clubs, senior centers, youth organizations,
etc.)
.
· Billing inserts and announcements
· Newspaper ads and articles providing solid waste management information and
feedback on program successes
· Educational materials for schools
· Attendance at school assemblies
.
· Classroom presentations, field trips, and teaching materials
· Corporate representation at local recycling boards and/or committees
· Corporate involvement in local non-profit organizations
· Special event promotions and promotional materials
· Participation in community education workshops
· Participation in business recycling training sessions for targeted business
groups (i.e. restaurants, office buildings, strip malls, large commercial
generators, and multi-family complexes)
· Web site development and maintenance
· Solicitation of Neighborhood Recycling Leaders to serve as liaisons to the
community and advisors regarding program feedback and resident input
Print materials generally are produced in English. However, Republic does have on
staff, personnel qualified for preparation of materials in Spanish, if requested. All written
materials will be produced on paper that includes at least 30% post consumer recycled
content.
6-37
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
6.2.2 Public Education and Outreach Programs and Schedules
.
This section describes the specific programs, materials, and media Republic plans to
use in its public education and outreach program in the City of Dublin, both during the
transition, and on an ongoing basis thereafter. This section combines the City's request
for program descriptions and schedule and quantity of infonnation to be distributed. This
section also addresses a number of the information requests outlined in the RFP,
including school recycling education, presentations to service organizations, participation
at City events, and the commercial outreach and waste audit process and programs.
6.2.2.7
Public Education Program Planning
By early December 2004 (concurrent with our submission of a Final Transition
Plan to the City) Republic will develop and submit a tentative schedule for public
information and transition outreach for review by the City, including concept drafts for
the Introductory Mailer, Transition Mailer, and first Annual Direct Mail pieces;
suggestions for possible community/neighborhood workshops during the transition
period; suggestions for display materials; and newspaper announcements. Republic's
Public Outreach and Recycling Coordinator will be responsible for preparing and
reviewing all public education materials on an ongoing basis before materials are
printed and distributed. She/he also will ensure that all employees have input in this
process, particularly our customer service representatives. This will ensure that first-
hand customer feedback received by the CSRs is reflected in all educational materials
distributed. As discussed in Section 6.1.8 (Task 7 of our "Transition Plan"), Republic
will submit a final Public Education and Outreach Plan by March 31 2005, as required
by Section 16.01 of the Draft Collection Services Agreement. Please note that we
would be pleased to submit the Plan sooner than March 31, however, the only materials
distribution that will be scheduled for distribution prior to March 31 will be our
Introductory Mailer.
.
6.2.2.2
Public Education During the Transition
Republic is sensitive to the fact that a change of service provider requires a high
degree of communication with residents and businesses. We will work with the City
and other community organizations to help assure a seamless transition for residents
and businesses. As mentioned above, Republic's initial public education and outreach
efforts are designed to (a) Introduce Republic as the new service provider, will all
relevant contact infonnation, and educate residents and businesses about all aspects of
Republic's services - both operational and administrative, (b) Educate residents and
businesses about all pertinent details of Dublin programs, and (c) Promote participation .
6-38
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
.
in the Dublin Recycling and Organics Programs and other environmental and waste
reduction programs to meet or exceed the RFP requirements for waste diversion
throughout the community, as well as assist the City in meeting the AB 939 goals.
The various programs and materials use during the transition are as follows:
.
Introductory Mailer
As discussed in detail in Section 6.1, "Transition Plan", Introductory Mailers will
be sent to all residential, commercial and industrial service recipients in late January
2005, introducing our company and new collection services. These mailers will be
submitted to the City in draft form (in early December 2004) for approval, prior to
distribution. The Introductory Mailer will announce the new program, start-up dates,
container delivery timelines and transitional information, as well as to introduce
Republic (with all relevant address and phone number information for billing, customer
service, etc.).
Included with this mailer may be a service level confirmation card which will assist
our field audit personnel and customer service representatives in identifying our
customers' pick-up days and container requirements. The mailer will announce the
period during which customers will be contacted and visited by our field personnel
(principally for commercial customers), prior to the start-up of service. (Note:
residential customers will be surveyed via field observation as opposed to individual
contact. If discrepancies are identified between the database and field survey results,
those customers will be contacted in order to confinn proper service levels). This
mailer should also include an announcement/letter of authorization from the City
regarding the change in service providers.
The information contained in the introductory direct mail piece will include:
Residential
o Introduction of Republic Services and local staff and contact infonnation
o Billing, payment, and rate information
o Hours of operation
o General collection schedule and pick-up days (Note: more specific information
regarding residents collection days will be submitted with the Transitional
Mailer)
.
o Program commencement dates
o Basic program changes to occur, when they will occur, and the basics of the
new programs
6-39
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
o Schedule for the distribution of new carts, cart sizes to be distributed, and .
future carts size exchange availability (more details will accompany the
Transition Mailer)
o Service level confirmations cards (size of current solid waste carts)
o Information about how to recognize Republic vehicles and an invitation to the
public to contact Republic with any questions about the new program
o Schedule for the distribution of additional detailed program information
(Transition Mail piece in midllate May 2005, and, again, with cart delivery)
o Infonnation about scheduled local events and the community workshops
o Invitation to become a recycling leader
o Information about Republic's web site and when it will be available
Commercial
o Introduction of Republic Services and local staff and contact information
o Billing, payment, and rate information
o Hours of operation
o Collection schedule and pick-up days
o Program commencement dates
o Basic program changes to occur, when they will occur, and the basics of the
new programs
o Schedule for the distribution of commercial containers
.
o Service level confirmations cards (for commercial bin and roll-off accounts)
o Periods during which customers will be contacted by our field and customer
service personnel prior to start-up
o Information about how to recognize Republic vehicles and an invitation to the
public to contact Republic with any questions about the new program
o Schedule for the distribution of additional detailed program information
o Information about scheduled local events and the community workshops
o Invitation to become a recycling leader
o Information about Republic's web site and when it will be available
.
6~40
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
.
Transition Mailer
Residential
Around midJIate May 2005, Republic will distribute a direct mail piece to
residential customers that details the new Dublin programs. The transition mailer will
also reiterate the program commencement date, pertinent contact information regarding
Republic's operation (i.e. address, telephone number, hours of operation, billing
infonnation, etc.), and many of the other important topics that were included in the
Introductory Mailer.
This transition direct mail piece will describe the new, convenient, and high quality
waste management and recycling programs in Dublin as well as to highlight the
availability of organic waste collection and On-call Large Item pick-up service. The
Transitional Direct Mail piece will also include most of the pertinent program
information also to be included in the Annual Direct Mail piece (see below). It is
anticipated that this direct mail piece will, again, be distributed to residents along with
their new carts.
.
The transition direct mail piece may include a tear-off postcard. The tear-off
postcard will include a space for residents to ask questions, offer comments about the
program, or to find out more information about being a volunteer recycling leader.
Republic will highlight the variety of materials that can be recycled (acceptable and
non-conforming materials) with emphasis on the new "organics" collection program
and the availability of "Organic Waste Pails" for those wishing to participate in this
program. The mailer will also discuss the general "Do's and Don'ts" and "How to's" of
solid waste, recyclables, and green waste collection, including container set-out
requirements (i.e. limits, weights, hours of collection, set-out locations, etc.), as well as
materials preparation for recyclables, green waste, and large items. The direct mail
piece will encourage residents to maximize recycling and will highlight the variable can
rate system and the incentive to reduce monthly costs by recycling more and
downsizing to a smaller container size. Republic also will highlight the availability of
On-Call Large Item Collection, Used OillFilter Collection Services, future Household
Hazardous Waste Drop-off events (including E-Waste), Neighborhood Clean-ups, On-
premises service for qualifying residents, container replacement and exchange
requirements, the availability of different container sizes and additional cart availability
for recycling and organics, Christmas tree collection and drop-off, and holiday
schedules (Note: the latter two items may be reserved for future announcements).
This transition direct mail piece will outline the schedule for the delivery of new
carts and include a map indicating dates of delivery throughout the Dublin service
areas. The mailer will also include information regarding residents' collection days
effective July 1,2005, under the new program.
.
6-41
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
In the event the City's existing contractor does not retrieve their old carts, to
encourage reuse or donation of the residents' existing containers, Republic will include
a "Top 10 Ways to Reuse Old Carts" in the direct mail piece, highlighting various
opportunities for reuse including using the carts as a secondary on-premises recyclables
or green waste storage bin, or, if properly cleaned and sanitized, as a toy receptacle,
laundry hamper, vegetable bin, compost bin, planter, or other movable storage
container.
.
Copies of the transition direct mail piece will be placed in public libraries, City
Hall, and other public, high-traffic areas determined by Republic and/or recommended
by the City. Republic recommends placing a set of new carts in select visible locations
(libraries, fire stations, etc.) so residents will gain familiarity with the new containers
prior to delivery.
In case residents misplace their direct mail piece, it is also anticipated that the direct
mail piece will be attached to and delivered along with residents' carts, to serve as an
instructional brochure for future reference.
Commercial
Around mid/late May 2005, Republic will distribute a direct mail piece to
commercial customers that details the new Dublin recycling programs. The transition
mailer will also reiterate pertinent contact infonnation regarding Republic's operation
(i.e. address, telephone number, hours of operation, billing infonnation, etc.) and other
information included in the Introductory Mailer. This transition direct mail piece will
describe, in detail, the availability of various types of individually tailored commercial
recycling programs available to specific business types, how to reduce collection and
disposal costs through recycling programs, and the name of Republic's Public Outreach
and Recycling Coordinator for follow-up site visits and program implementation. The
Transitional Direct Mail piece will also include most of the pertinent program
information also to be included in the Annual Direct Mail piece (see below).
The transition direct mail piece may include a tear-off postcard. The tear-off
postcard will include a space for businesses to ask questions, offer comments about the
program, to find out more information about being a volunteer recycling leader, or to
request a site visit for commercial recycling program implementation.
Copies of the transition direct mail piece will be placed in public libraries, City
Hall, and other public, high-traffic areas determined by Republic and/or recommended
by the City.
.
Cart Deliveries - Transition Mailer Attachment Packet
This Transitional Mailer will also be delivered with the new carts, as an attachment.
We anticipate that the Transitional Mailer (Initial Public Education Packet) will be
.
6~42
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
.
contained within a long plastic bag tied to each container delivered to that address.
Republic Services believes that it is more effective to deliver these education packets
with the containers, than it is to send them by mail. We envision that it will be an
attractive brochure designed with the intent that the custoQ1er retain the information for
later reference as a permanent "How to" and "Do's and Don'ts" instructional brochure.
Neighborhood Recycling Leaders
The introductory transition direct mail pieces will invite residents and businesses to
contact Republic to volunteer as recycling leaders to provide program materials and
other information to residents and businesses in their neighborhood. Republic will use
recycling leaders for the dissemination of infonnation during the transition and
throughout Republic's tenure as the collection contractor. Recycling leaders will be
given special training and a sticker or sign to place in their front windows. At
minimum, Republic will meet with recycling leaders on a quarterly basis during the
first year of the contract, and semi-annually thereafter, or more frequently, if necessary
to address significant program changes or to target "problem" areas that may arise.
Community Workshops
In the months of May and June 2005, prior to the start of the new services, upon
the City's request, Republic will attend neighborhood events, including staffed
information booths in parks, community centers, or other convenient locations. These
locations will be listed either in the direct mail pieces or in media announcements,
including the City and or Republic web site. During cart delivery, Republic staff will
be present to field questions from residents.
Republic will attend community and neighborhood association meetings as needed
or as requested by recycling leaders or associations. If requested by the City, prior to
and concurrent with program start-up, and to ensure a smooth transition, Republic will
conduct community workshops for the residential program in order to introduce
Republic, all pertinent details regarding the new programs, and to field questions. These
efforts will continue through the contract term through specific attendance at
homeowner association meetings or meetings arranged by recycling leaders. Republic
will also conduct training sessions for targeted commercial waste generator groups (i.e.
restaurants, strip malls, office buildings, and large commercial businesses, etc.) to
educate businesses on the recycling programs, answer questions, and provide
information for subscribing to a commercial recycling program. These efforts will
continue through the contract term through specific attendance at homeowner
association meetings, business trade association meetings, Chamber of Commerce
meetings, or meetings arranged by recycling leaders.
.
.
6-43
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
Print Ads and Media Coverage
This task is designed to provide sufficient media coverage and opportunity to get
the new service programs noticed by everyone in the City of Dublin. Republic will run
print ads in June 2005 in local newspapers, including minority language papers, as
determined in consultation with the City. These print ads will compliment the direct
mail piece campaign introducing Republic and describing program changes, etc. These
print ads will also include City and Republic contact information for residents and
businesses that have any questions, need additional information about the new program,
or wish to volunteer as recycling leaders. The advertisements will request that the
reader contact Republic Services in the event they did not receive an Introductory or
Transition Mailer. The advertising will be coordinated with the City, but we envision
print ads, public service announcements on the community cable access channel.
.
Company Web Site
One month prior to the start date of the new services, Republic Services will launch
its web site containing information regarding our new partnership with the residents in
Dublin, along with providing links to the City of Dublin web site. The local web site
can also be accessed directly with its own URL address, which will also be featured in
public education materials. This will allow residents to access the site and obtain
customer service infonnation and other useful program infonnation, both during
transition and on an ongoing basis thereafter.
.
6.2.2.3 Ongoing Public Education and Outreach
Republic will review the outreach plan at least annually throughout the term of the
agreement to evaluate the message, approach and overall effectiveness of the program
at reaching the targeted audience. Based on this review, the outreach plan will be
modified to redefine goals, objectives, approach, and evaluation methods for the
upcoming year. Targeted outreach will be based on local trends and recycling patterns
included in information obtained by both City and Republic staff.
The types of programs, materials, and media that Republic plans to use in its
ongoing public education and outreach program are as follows.
Annual Direct Mailers
The annual direct mail piece will be submitted to the City for approval before
publication. Separate mailers will be developed for residents and businesses.
Information contained in the direct mail piece may include some or all of the
following information:
.
6-44
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
.
·
·
·
. ·
·
·
·
·
·
.
Residential
· Program set-out instructions for refuse, recyclables, green and organic food waste,
including types of materials to be collected and recycled and container
information (including cart sizes/limits and exchangelreplacement information,
on-premises service availability, etc.),
. Calendar of collection days and holidays
· Information on clean-up events, large item collection, neighborhood clean-ups,
used oil/filter collection, and Christmas tree collection/drop-off programs,
· Information about other recycling opportunities such as grass-cycling, backyard
composting, and buy-back centers.
· Information about source reduction and buying recycled products
. Infonnation about local household hazardous waste and E-waste collectionldrop-
off events
Hazardous materials and non-conforming materials education
Information about local organizations that accept items for reuse
Progress report of tons of materials collected and recycled
Status of diversion percentages, goal achievement, and current year goals
Marketing of recyclable materials in the previous year
Republic contact information and general program information
General "Do's and Don'ts" of the various Dublin programs
Invitation to become a recycling leader
Information about Republic's web site
Commercial
· Commercial recycling program descriptions for large and small generators,
individually tailored to specific generator types (i.e. restaurants, strip malls, multi-
family, industrial, office buildings, etc.), and how to participate and potentially
reduce disposal costs (including the availability of waste audits).
· Information about other recycling opportunities such as grass-cycling, backyard
composting, organic food wastes and other recyclers for specific commodity types
(i.e. scrap metal dealers, wood recyclers, fiber recyclers, etc.)
· Information about source reduction and buying recycled products (including
vendor guides)
· Information about local household hazardous waste events
6-45
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
· Hazardous materials and non-conforming materials education
· Information about local organizations that accept items for reuse
· Progress report of tons of materials collected and recycled
· Status of diversion percentages, goal achievement, and current year goals
· Marketing of recyclable materials in the previous year
· Republic contact information and general program information
· General "Do's and Don'ts" of the various Dublin programs
· Invitation to become a recycling leader
· Information about Republic's web site
.
The annual mailer also may highlight program status information, including,
goal achievement and upcoming target goals for residential and commercial sectors;
percentage of participation; tons of recyclables and green waste collected; percentage
of businesses participating in commercial recycling programs (by program type);
marketing of recyclable materials; and collection program reminders and sign-up
instructions.
.
Targeted Direct Mailers and Neighborhood Grant Program
Republic commits to the development and promotion of periodic campaigns each
year to target areas of low participation or high recyclables contamination as
determined by compilation and analysis of data collected by Republic throughout the
previous year. The direct mail pieces or programs will be personalized to the specific
area and specific problem being addressed.
Neighborhood Grant
As an enhancement, Republic recommends announcing an incentive program,
including a $250 grant to a selected neighborhood organization, to reach a specific
goal (for example, a 10 percent increase in diversion). The "neighborhood areas"
could, for instance, be based upon route days/areas (or other geographical area
divisions) and the grant award could be issued to a non-profit organization selected
by the residents of each area. Another approach might involve using the elementary
school boundaries as the defined areas and, therefore, the grant would be issued to the
elementary school whose residents achieved the highest level of diversion or .
diversion improvement, etc..
6-46
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
.
Random Container Audits
.
As discussed in Section 6.4.6.1, Republic plans to undertake periodic random
container audits as part of our hazardous waste management prevention program.
These audits could be expanded to include recyclables contamination audits and
recyclables program participation audits for purposes of identifying areas of the City
that may require more intensive public education and, hence, targeted outreach
efforts. Route supervisors will identify, for instance, one route per day over a one-
week period for the audit. The driver will be trained to randomly select 20
recyclables, and/or green waste containers as he is performing collection. With each
of these containers, the driver opens the container lids, and inspect for any
contaminant materials that may have been placed in the container, then dumps the
cart into the vehicle hopper and performs a more intensive inspection prior to cycling
the contents. Since our residential vehicles contain hopper cameras, we may be able
to perform many of the audits without the need for individual cart inspection at the
curb, since the driver can observe the contents of the cart in the hopper, prior to
cycling the material into the vehicle body. Should the driver identify contaminants, he
will record the information in his random container audit log and leave a "red tag" on
the container. Similar procedures will be undertaken for our commercial routes,
however, contamination audits will be more intensive and part of regular route
operations for commercial collection. As an alternative to the driver performing the
audit, we may utilize the route supervisor to do a "ride-along" and assist the driver in
the audit process.
Periodic Notices and Announcements
In the event periodic announcements are deemed necessary to inform residents of
certain program dates (i.e., Christmas Tree collection schedule, annual HHW Drop-
off event schedule), Republic will assist the City in this endeavor. This could include
small postcard mailings, billing inserts, invoice memo notices, design of public
service announcements for a City newsletter or City cable T.V. announcement, and
web site advertisements.
.'
Non-Collection and Corrective Action Notices
Republic will incorporate the use of "red~tag" and non-collection notices to inform
residents and businesses of any recyclable materials separation or disposal issues
requiring correction. Republic's "Red Tag" system is described in greater detail in
Section 6.4.6.
6~47
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
Grass Roots Interaction
.
Republic has extensive experience in grass roots community involvement in the
cities we currently serve. Our drivers are trained to interact with the public as "on-
route community service representatives" and to respond to any program questions or
concerns that may be addressed to them. Route Supervisors are dispatched
immediately to resolve any potentially confrontational issues encountered by drivers.
"
In addition, Republic will use its trained Recycling Leaders for grass roots
communication with residents and businesses. Republic has worked successfully with
non-profit organizations to provide grass roots interaction with residents and
businesses and has begun exploring this possibility in Dublin.
Community Events
Republic will attend and participate as appropriate in community-sponsored events
_ such as fairs, workshops, Earth Day events, and cultural festivals - to promote
the Dublin Program. This could include booth sponsorships, displays, hand-out
materials, demonstrations on resource recovery techniques, speaker presentations, etc.
Community and Neighborhood Meetings and Workshops
Republic will attend civic, business, community and neighborhood assoclatlOn
meetings as needed or as requested by the City, Recycling Leaders or community
organizations. Republic will conduct periodic community workshops for the
residential program in order to introduce and reinforce all pertinent details regarding
the new programs, and to field questions. These efforts will continue throughout the
contract term through specific attendance at homeowner association meetings or
meetings arranged by Recycling Leaders. Republic will also conduct training sessions
for targeted commercial waste generator groups (i.e. multi-family, restaurants, strip
malls, office buildings, and large commercial businesses) to educate businesses on the
recycling programs, answer questions and provide information for subscribing to a
commercial recycling program. These efforts will continue through the contract term
through specific attendance at homeowner association, business trade association,
Chamber of Commerce, service club or neighborhood group meetings.
.
Commercial Recycling Outreach and Waste Assessments
Republic will provide infonnation on waste stream management and recycling .
opportunities to the Dublin commercial and industrial community through billing
6-48
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
.
inserts, direct mailings, participation in local business and industry organizations and
personal contact to the extent possible. Upon request, Republic will provide on-site
assistance to business and industrial customers with issues of waste stream
management, waste audits, resource recovery and materials diversion opportunities,
waste containment and storage facility design and location and definition of
appropriate collection service levels. Republic will be in early contact with the
Alameda County Waste Management Authority Stop Waste Partnership to coordinate
with and compliment that program to the fullest extent possible. Republic's
aggressive approach to commercial recycling outreach and waste assessments, as well
as the types of available programs, is described in more detail in Appendix D.
.'
Expanded "Organic" Waste Collection Program
The existing residential green waste collection program will be expanded to
include optional resident participation in a food scraps recycling program. Upon
request, residential households will be provided with a 1-1/2 to 2-1/2- gallon pail for
gathering food scraps to be home composted or collected as part of the weekly
organic green waste collection program. Program guidelines and information on
home composting, processes and equipment will be included in the various
information and public education materials and mailings and provided at the time of
pail delivery.
School outreach and Education Programs
Experience has shown environmental education at the grade school level to be one
of the most effective means of increasing participation in recycling, waste reduction,
re-use and buying of recycled-content products. Not only does this type of outreach
effort produce noticeable, immediate results (children take this information home to
their parents), it instills a sense of social and environmental responsibility that follows
students into adulthood. In the future, these children likely will treat recycling and
preservation of natural resources as a matter of life routine.
In harmony with Republic's historical support of local schools, and without regard
to the individual elements of the overall public education and outreach program,
Republic is committed to working with the City, Dublin Unified School District and
other youth service organizations to provide a multi-dimensional program in a
concerted effort to development of an economically viable and cost effective program
that meets or exceeds RFP requirements and provides a fulfilling student experience.
.
6-49
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
General Education and Outreach
Initially, it is planned to replicate other successful educational outreach programs
appropriately designed to capture student interest at various grade levels. For
instance, the K-6 program could include teaching outlines with drawing or coloring
exercises, take-home materials and school site visits by Republic staff with
presentations on recycling, waste collection processes and personal safety around
collections equipment. Republic will set aside $3,000 per school year for printed
materials.
.
The middle and high school program could include classroom presentations on
waste stream management, recycling and composting, Earth Day art or essay
competitions that could include a defined number of inspirational incentives and
perhaps group tours of the IRRF where recyclables are processed for marketing, or
perhaps a visit to a landfill to observe waste burial operations. Republic will commit
up to a maximum combined total of $2,000 per school year for these activities.
All school outreach activities will be coordinated through and approved by District
designated representatives.
Service and Community Organization Presentations
Republic has staff with extensive knowledge and experience in a numerous aspects
of the waste management industry. All are available to participate in community
meetings and activities. As early as practicable after service start-up, Republic will
make contact with local service and community organizations to announce Republic's
availability to provide speakers and make presentations at meetings, provide
informational materials or participate in community events, etc.
.
City~Developed Collateral Materials
Republic will distribute any City-developed collateral materials at events, schools
and community meetings at which Republic has a presence, and can include one-page
informational pieces as billing inserts and short informational messages on the face of
regular bills.
Quarterly Reporting on Public Education Activities
Republic will prepare quarterly reports to include quantifiable results on outreach
efforts. For example, Republic will gather recycling setout information on a regular
basis and can use this information to design targeted public outreach efforts in low .
6-50
Republic Services
.
.
.
Proposal for Collection and Disposal Services
Technical Proposals
participation areas. Republic will compile and analyze setout data taken before direct
mail distributions and compare the data with that gathered after the direct mail
distributions. Included with the quantitative results of this targeted direct mail
campaign, Republic will provide the City with qualitative information collected
during the targeted "problem" campaigns, and upon request, will meet with the City
to review and discuss the data collected. Also included in the quarterly reports will be
the data requested in Section 18.05 of the Draft Collection Services Agreement.
Neighborhood Recycling Leaders
The introductory transition direct mail pieces will invite residents and businesses to
contact Republic to volunteer as recycling leaders to provide program materials and
other information to residents and businesses in their neighborhood. Republic will use
recycling leaders for the dissemination of infonnation during the transition and
throughout Republic's tenure as the collection contractor. Recycling leaders will be
given special training and a sticker or sign to place in their front windows. At
minimum, Republic will meet with recycling leaders on a quarterly basis during the
first year of the contract, and semi-annually thereafter, or more frequently, if
necessary to address significant program changes or to target "problem" areas that
may arise.
6.2.3 Use of Subcontractors
In its West Contra Costa County service areas, Republic works closely with the West
Contra Costa Integrated Solid Management Authority in design and implementation of
recycling and green waste programs, informational materials preparation and school
outreach programs. It would be our intent also to work closely with the Alameda County
Waste Management Authority, and further to explore the potential for mutually
advantageous working relationships with other organizations with an interest in
environmental protection as may be appropriate to develop a coordinated approach to
Dublin's waste stream management, diversion and environmental concerns. Most of the
public education and outreach materials will be developed internally, with only the
design, lay-out and printing of the materials being outsourced to 3rd party vendors.
6.2.4 Multi-Lingual Materials Production
Print materials generally are produced in English. However, Republic does have on
staff, personnel qualified for preparation of materials in Spanish, if requested. All written
materials will be produced on paper that includes at least 30% post consumer recycled
content.
6-51
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
6.2.5 Proposed Staffing
All of Republic's key staff employees and management team members will be active
participants in the initial and ongoing public education and outreach effort in the City of
Dublin. In addition to our General Manager, Shawn Moberg, and Operations Manager,
Geoff Harrison, the following employees will be actively involved in the promotion and
maintenance of the City's recycling and organic materials programs:
.
o Public Education and Recycling Coordinator- As a proposal enhancement, and
to facilitate the achievement of our waste reduction and diversion goals, Republic
plans to hire a full-time Public Outreach and Recycling Coordinator whose
primary responsibility will be to oversee all facets of the Dublin recycling
programs, with particular emphasis on the commercial recycling outreach and
program implementation effort. His/her duties will include monitoring program
compliance, preparing reports on program activity and progress, preparing public
education and outreach materials, supporting recycling program design and
implementation, providing in-field services to recycling customers, giving
presentations to community and civic groups, and preparing waste audit packages
and conducting commercial waste assessments and site visits in order to promote
and implement commercial recycling programs.
.
o Chuck Paradis- Recycling Coordinator- Chuck will work with our General
Manager, Operations Manager, Route Supervisors and Public Outreach and
Recycling Coordinator in the design and implementation of our recycling
programs, and with our Route Supervisors in the implementation and maintenance
of our residential and commercial recycling programs. He will also work with our
newly hired Public Outreach and Recycling Coordinator in conducting site visits
and waste assessments for large and small generators desiring to implement
recycling programs, and the reporting process related thereto.
o Sheryl Granzella- Public Relations Manager- Sheryl will work with our
management team and Public Outreach and Recycling Coordinator in the design
and development of all educational materials.
o Beverly Garcia- Customer Service Supervisor- Beverly will work with our
management staff and CSRs in the communication of service and program
information to our customers, including the web site maintenance process.
.
6-52
Republic Services
.
.
.
Proposal for Collection and Disposal Services
Technical Proposals
o Peter Nuti~ Site Manager. IRRF - Peter will work with our management staff in
facilitating site visits and tours of our recyclables processing facility and the
dissemination of information regarding the processing and marketing of
recyclable materials, and the reporting of data relating to the City of Dublin's
processed material.
o Adan Alonzo~ Site Manager~ WCCSL- Adan will work with our management
staff in facilitating site visits and tours of our organics processing facility and the
dissemination of information regarding the processing and marketing of compost
materials, and the reporting of data relating to the City of Dublin's processed
material.
o Janna Coverston~ Contracts Administrator~ Janna will work with our
management team and Public Outreach and Recycling Coordinator in monitoring
contract and program compliance with respect to our public education and
outreach plan, the development of educational materials, scheduling of City
events, City interface, data reporting, and development of waste assessment
packages for commercial customers.
6.2.6 Public Education and Outreach Sample Materials
Attached hereto as Appendix E are sample materials developed for one or more of
our franchise cities. More samples of similar materials from other cities will be provided
upon request.
6.2.7 Proposed Budget
Republic plans to commit substantial resources to the public education and outreach
effort outlined in our proposal. Our projected Year 1 expenditures are in the range of
$80,000 with an annual budget, thereafter, of approximately $53,000 per year. These
costs do not include the labor and overhead of our staff that will be dedicated to this
effort.
6-53
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
6.3
Customer Service Plan
.
6.3.1 Customer Service Program and Procedures
Customer service is Republic's number one priority. We take pride in our customer
service department and the quality, efficiency, and experience of our customer service
representatives. Maintaining a high level of customer satisfaction is the cornerstone of
our success.
All customer inquires and requests are processed through our "SoftPak" Integrated
Computerized Customer Call Log, Work Order, and Billing System. This system
eliminates the need for unnecessary manual paperwork and storage, streamlines the flow
of infonnation from one department to another and enables Republic to maintain a
comprehensive file history for each customer, including customer profile information,
billing history, each customer request or inquiry and follow-up resolution (work-order
system), tonnage data, routing data, etc. It also ensures that all customer inquiries are
resolved and work orders are completed. With this system, nothing "falls through the
cracks" .
Moreover, all chargeable service requests (i.e. roll-off calls, extra bin pick-ups, extra
on call pickups) and other customer requests (i.e. missed pick-up call, container
exchange, no charge Large Item pick-up, etc) are processed through an automated work- .
order system that, by definition, triggers, routes, tracks, monitors, and maintains a
pennanent file history for all work orders and mandates follow-up resolution/completion
by a specific target time/date.
Key Elements of our Customer SSNice Philosophy
Highest Quality Personnel-We retain highly skilled and experienced personnel
and compensate them accordingly. All of our Customer Services Representatives are
members of the Office & Professional Employees International Union Local 29.
High Capacity-Adequate customer service staffing is critical and that is why
Republic, generally, has more Customer Service Representatives (CSRs) in relation to its
customer base than any other major solid waste enterprise in the markets we serve. Not
only does this ensure easier access for the customer and quicker response time by
Republic, it also ensures that customers have as much time as is necessary with our CSRs
in order to resolve their inquiry.
Emergency Response--All calls received after normal business hours are
forwarded to a voice messaging system. If a call is an emergency, the customer will be
prompted to leave a message and/or have the ability to page our after-hours supervisor.
All messages will be fielded by customer service/dispatch personnel for immediate .
follow-up the next morning.
6-54
Republic Services
.
.
.
Proposal for Collection and Disposal Services
Technical Proposals
Fast Complaint Resolution-All customer inquiries will be resolved expeditiously
by our Customer Service Department.
Computerized Customer Call Log and Work Order System-All customer
inquires and requests are processed through a Computerized Customer Call Log and
Work Order System. This system eliminates the need for unnecessary manual paperwork
and storage, streamlines the flow of information from one department to another and
enables Republic to maintain a comprehensive file history for each customer request or
inquiry. It also ensures that all such inquiries are resolved and work orders are
completed.
Basic Customer Service Principles
Republic's customer services programs are based on the following principles. These
principles will guide the development of our customer service program for the Dublin
Program.
Q Ensure easy and immediate access for customers and the City. Appropriate staffing
is critical to ensure easy and streamlined access to our professional staff for residents,
businesses, and City staff. With a high ratio of CSRs to customers and extended
operating hours, Republic's customers have as much time with our CSRs as is
necessary to resolve any inquiry.
o Ensure timely and efficient complaint resolution and follow-up. Republic has
detailed policies and procedures for our customer service systems and controls, which
facilitate expeditious complaint resolution and follow-up. Republic's Computerized
Customer Call Log andW ork Order System, state-of-the-art field communication,
and same-day complaint resolution goal will translate into a timely and efficient turn-
around from point of contact by customer to resolution.
o The customer is always right! Republic follows the basic tenet that the "customer is
always right". Republic employees are taught to give the benefit of the doubt to
every customer even if the facts may imply customer error. For instance, if the
customer complaint is due to a missed pick-up as a result of a late set-out by the
customer, we assure the customer their solid waste will be picked up promptly, thank
them for calling, and issue a friendly reminder tip regarding set-out hours, etc. This
"gentle" approach generally mitigates future calls and prevents unnecessary
complaints to the City.
Q All Republic employees are trained in customer service.
To ensure a high level of quality service, every Republic employee-whether a
driver, clerk, or manager-is trained in customer service. Employees are evaluated
annually on their performance in this area and, therefore, it becomes one of the key
components in each employee's annual performance review. In addition to
6-55
Republic ServÎces
Proposal for Collection and Disposal Services
Technical Proposals
Republic's extensive training program, CSRs will be trained once per quarter on City .
of Dublin-specific service requirements.
Customer SeNice Approach
Republic's Customer Service Department and response system is divided into two
functional categories-administrative and operational. All CSRs handle both functional
categories. On the administrative side, CSRs deal with customer questions and inquiries
regarding the program, billing questions, collection schedule information, and a variety of
other administrative issues. With respect to operational functions, CSRs have direct radio
dispatch capabilities (in concert with the dispatcher) and, hence, deal with general
operational issues such as missed pick-ups, spillage, container exchanges, or other
operational issues requiring immediate action in the field by our drivers and/or
supervIsors.
CSRs handle service-related and complaint visits and calls with the utmost courtesy,
promptness, and efficiency. Our representatives are be trained in customer service
techniques, know how to navigate the required phone systems, follow the required
protocols for customer call backs, understand Republic's protocol and policies for
responding to any service-related calls, use the automated customer call log and work
order system ("Soft Pak") to log all calls made and received, as necessary, and process
and close all work orders produced through the system. A CSR supervisor will be .
available at all times to handle unusual or difficult situations.
Customer Service During the Transition and Ongoing Training
Republic is known for its well organized and systematic planning and implementation
of new contracts with particular emphasis on a high degree of communication between
Republic, the City, and the City's residential and commercial customers prior to, during,
and after the start of a new contract. With every new service Agreement, Republic
prepares a comprehensive program plan that details the duties and responsibilities among
the various key employees. Our transition plan for customer service and public
information and educational outreach, commences upon the execution of our contract and
extends well beyond the date of commencement of service.
Prior to program implementation, we undertake extensive training and cross training
of all CSRs and dispatch personnel. The customer service training also involves our
drivers, supervisors, billing clerks, MIS personnel and general department heads that may
have communication with customers or the City. Our implementation plan includes
regular Republic staff meeting dates that will be held prior to the start-up of service.
However, due to the importance of the customer service function, ongoing meetings, in-
between these regular staff meetings, will take place with our Customer Service
Department and upper management to ensure that these important team members have a .
6-56
Republic Services
.
).>
.
);.>
).>
).>
);.>
.
Proposal for Collection and Disposal Services
Technical Proposals
comprehensive understanding of all aspects of the program. In addition, we dedicate an
additional employee to the customer service effort during the transition, to act as
expediter for dealing with transitional issues, including making site visits to customers or
the City to resolve any issues that may arise. The procedures used at the commencement
of a new Agreement are as follows:
).> Every CSR gets a copy of key contract provisions (contract abstract) relevant to
their responsibility and, subsequently, receive extensive training by senior
managers. This includes, for instance, information regarding rates, service types,
billing and payment information, pick-up schedules, hours of collection, container
set out requirements, procedures regarding additional containers and container
replacement, on call pick-up services, information regarding the proper materials
preparation, holiday schedule, qualification for fee discounts and the application
process (if applicable), scavenging issues, and the general do's and don'ts of solid
waste, recyclables, and green waste. CSRs are also educated about waste reduction
and diversion promotion, including notifying customers about the availability of
food scraps recycling (to augment their existing green waste program), commercial
recycling, and other related topics. All of the above items are also included as part
of the ongoing training (including the quarterly training sessions) of CSRs.
All CSRs are included in the initial review of all program materials prior to
distribution including the preparation of the introductory mailer and instructional
brochures.
All CSRs are supplied with a surplus of mailers and brochures to be distributed to
customers upon request.
The CSRs are supplied with the phone number and address of the previous
contractor for referral regarding prior billing issues or all old container pickup, etc.
Many of Republic's CSRs are bilingual, in English, Spanish, and other languages.
All CSRs have on-line access to the Republic customer data base and "SoftPak"
system which includes billing infonnation, owner and service address information,
contact person, service levels (i.e. number and size of containers, and
frequency/pick-up days of each container, etc.), special service requirements,
dwelling units per service address, and, of course, customer comments that have
been input into the system for each individual customer as well as the customer's
work order history (i.e. dates and types of complaints or inquiries, service requests
and the corresponding resolution thereof). As such, there is generally no need for a
CSR to transfer a customer from one department to another to get an issue resolved.
This helps to ensure a smooth transition and quick resolution of a customer's issue
during the critical period at the commencement of new programs and services in the
City, as well as ensuring a quick and complete service response thereafter.
6-57
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
Customer SeNiee Center
Republic's Customer Service Center is located at our Northern California headquarters
at 3260 Blume Drive, Richmond, CA. The Customer Service Center will be open from
7:00 a.m. to 5:00 p.m., Monday through Friday (See note, below). Customers may obtain
customer service support by calling Republic's toll-free Dublin customer service number,
requesting a site visit by our Field Supervisor, or coming directly to the service counter at
the center. Based on our experience, virtually all customer questions or inquiries can be
handled via telecommunications with our Customer Service Center. In the remote case
where an in-person visit is necessary, we will dispatch our Field Supervisor to the
resident's site location to resolve the issue. Our Customer Service Center is staffed with
eleven (11) CSRs, and two (2) dispatchers as a back-up customer service representative
to ensure that a live person will answer each phone call within five rings.
Our phone system will handle dozens of calls at any given time. In the rare event that
a customer is placed on hold for more than 1.5 minutes, s/he will be given an option at
regular intervals to remain on hold or leave a service-related message. It is Republic's
goal that no customer be required to wait to speak to a customer service representative.
Any customer who leaves a message during regular business hours will be called back the
same business day. In all instances, a CSR will attempt to call the customer a minimum
of 3 times within 24 hours of the customer's leaving a message. Customers who are not
reachable via phone will be sent a postcard on the second workday stating that Republic
attempted to return their calls and reiterating how to reach Republic.
After hours, Republic will have an answering machine to receive service-related
messages from customers. If a call is an emergency, the customer will be prompted to
leave a message and/or page the after-hours supervisor. Customer service/dispatch
personnel will field all messages for immediate follow-up the next business day and, in
all events, within 24 hours.
Note: Republic is proposing the same total customer service office telephone hours as
set for the in Section 15.01 of the Draft Agreement, however, in lieu of 8:00 am to 6:00
pm, we are proposing 7:00 am to 5:00 pm. These hours are consistent with the current
customer service hours of Republic and, hence, will ensure greater coverage availability
for our Dublin customers. Moreover, we believe these hours are more advantageous for
Dublin customers, since the cut-off for same day resolution of customer service calls
referenced in Article 21 of the Draft Agreement, is midday, in any event. As such, our
proposed hours actually increases the period of time that live customer service attendants
are available to customers for issues that may need to be resolved the same day. Any
incoming calls after 5:00 pm would be resolved the next day, whether received via our
answering service, or by a live attendant.
6-58
Republic Services
.
.
.
Proposal for Collection and Disposal Services
Technical Proposals
.
Procedures for Dealing with Customer Requests and Inquiries
.:
When calls are received at Republic's Customer Service Center, the nature of the
inquiry is determined by a trained Service Center Operator and transferred to the
appropriate Customer Service Representative.
Upon receiving the call, the CSR immediately accesses the customer account
information. This may be quickly accessed by name, address, account number or
telephone number. As the customer explains their need, the CSR views the customer file,
including information regarding service, pick-up days, service levels, rates per month,
billing history, and a variety of information including a complete history of that
customer's service requests and the corresponding resolution. After ascertaining the
customer's need, the CSR inputs this infonnation into the customer's permanent file
history and, depending upon the inquiry, generates an on-line work order.
>- If the inquiry is simply for information or clarification about the new program, the
CSR answers the question and closes the file. Even though these types of customer
calls do not require the printing of a work order, the Computerized Customer Call
Log enables us to print a complete log of all incoming calls, at the end of each day,
identifying the nature and time of each call and the CSRs response the call, sorted
by customer name and account number, so that management can review the
performance of each CSR. The system also creates a daily summary regarding
incoming calls).
>- If the incoming customer request requires action by another department (i.e.
Container Department for container exchanges, extra pick-ups, driver/supervisor for
missed pick-up, etc.), the CSR conveys the estimated time required to resolve the
issue, closes the telephone call and produces a work order for on-line transfer to the
location of the other department responsible for resolution. This is accomplished by
the simple coding of the nature of the complaint or request in the customer file,
prior to sending the work order). As a follow-up measure, the CSR contacts the
department to ensure that the work order was received and acknowledged and
accomplished.
.
Missed Pick-ups, Spills and Litter ResultIng from Collection
After processing the work order for a missed pick-up (which is down-loaded to the
Dispatch Department for the route supervisor and dispatch personnel), the CSR
dispatches, by radio, to the Route Supervisor, specific information regarding the missed
pick-up or spillage and the required time for resolution. This information is then
communicated, by radio, to the driver. This information is maintained in an "Open Work
Order file" until the Route Supervisor and/or driver radios back to the CSR that the
missed pick-up or the spillage has been cleaned up or collected. All of Republic's
vehicles are equipped with brooms, shovels and other cleaning materials to handle spills
6-59
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
and/or litter. After this occurs, the CSR calls the customer to ensure satisfaction. At this .
point, the work order is closed, pending sign-off by the driver and supervisor at the end of
the day. The customer file is then automatically updated.
In order to provide an effective mechanism to monitor the work orders, the Customer
Service Supervisor produces a summary report of all customer calls at the end of each
day. The report includes name and account number, service location, nature of call (i.e.
missed pick-up, etc.), time of call, and time and method of resolution. This information
is sorted by route supervisor area and distributed electronically to the Route Supervisor
for "sign-off at the end of each day and is reconciled against each work order. It also
serves as a mechanism to monitor the performance and follow-up of each route
supervisor and driver. In the remote instance where a work order remains open at the end
of a particular day, this infonnation, by definition, will be referenced on the report
because the time of resolution will be left open.
Containers in Need of Repair
After the work order is processed and downloaded to the Container Delivery
Department, a supervisor vehicle or a container delivery vehicle is directed to the
customer address for container delivery or exchange. Upon delivery of the container, the
supervisor and/or container delivery driver radios the container delivery department that
the container has been delivered. The work order is then closed, pending "sign·off' by
the driver and supervisor. The customer file is then automatically updated.
.
Improperly Prepared Setouts
If the customer sets out containers that include non-conforming materials, Republic
uses a "Tag" system, discussed previously in this proposaL Generally, to mitigate
potential complaints and to help educate our customers, Republic will collect non-
confonning materials upon the first instance of violation as long as such non-conforming
materials do not contain hazardous materials/substances. Upon collection, our driver
leaves the Tag warning on the container describing the type of violation, and that the
container will not be collected if it contains non-conforming materials the next time
around. In the event of subsequent violations, the Tag is, once again, left on the container
identifying the reason(s) for non-collection. After leaving the tag on the container, the
driver radios the Customer Service Department and explains the action that has been
taken. The CSR fielding the call enters this information to the customer file in order to
maintain a record of non·conforming set-out and the action taken by the driver. This
information is included on the summary report distributed to each route supervisor at the
end of each day. In addition, the second part of the "Red Tag" is brought back to the
Customer Service Department at the end of the day and reconciled with the
Computerized Customer Call Log summary report. Republic uses a "customer friendly
approach" to deal with non-conforming materials and in communicating proper
.
6·60
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
.
adherence to the program requirements. When a driver leaves a Tag and relays this
information to a CSR, the CSR attempts to telephone the customer and explain the reason
for the Tag. This follow-up approach with the customer reduces, to a minimum, repeat
violations by customers.
All of Republic's drivers undergo extensive trammg and on-going instruction
regarding to the proper identification, handling, tagging and reporting of hazardous
materials, contaminants and other non-conforming materials found in the waste and
recyclables stream. This extensive training and education serves to reduce the chance of
driver error in identifying non-conforming materials.
.
Traffic Obstruction During Collection
Generally, instances of non-collection due to obstructions are rare and can be resolved
though alternative routing. However, in the event that there is traffic obstruction that
prevents our collection vehicle from serving the customer, the following steps are taken:
};>. The driver immediately reports the circumstance to the Route Supervisor and our
Customer Service Department, identifying the problem and the service addresses
affected. The driver then proceeds safely around the obstruction, on an alternative
route, in order to continue serving the remainder of the route.
};>. The Route Supervisor immediately visits the site to determine a course of action. If
we are unable to serve the location, a notice will be left on the container or the
customer's doorstep. The notice contains a description of the problem, our phone
number, and an estimated time for collection.
};>. Regardless of whether the Route Supervisor can access the affected customers, the
supervisor radios the Republic Customer Service Department to inform them of the
action taken.
};>. With the service address information in hand, the CSR attempts to contact each
affected service address in order to inform them of the situation, the method of
resolution and estimated time of collection. This information is given to the City to
inform them of the circumstances surrounding non-collection.
Safety Around Collection Vehicles During Operations
Republic has very low occurrence of incidents/accidents. We maintain extensive
training and on-going education regarding vehicle safety and safety during collection
operations. Our Operations Manager and Mai'ntenance/Safety Manager hold monthly
safety meetings and Republic maintains a peiformance bonus program based upon the
safety records. The amount of the safety rewards are significant and have served to
create a tremendous incentive for our employees to maintain the highest level of safety on
. City streets.
6-61
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
In addition, all of our vehicles are equipped with back-up cameras, back-up lights,
audible warning devices and yellow hazard lights that are activated when our vehicle is
forced to maneuver in safety sensitive areas. Our drivers are trained to avoid congested
areas and obstructions and to re-route in order to avoid these circumstances.
.
In addition to the above, and to reinforce our commitment to safety and accident
prevention, Republic has instituted a company-wide safety improvement program and
initiative, in consultation with the Dupont Corporation. DuPont works with our local
managers, supervisors and safety managers to monitor the progress of improvements in
safety perfonnance, goal attainment and incentives, ensure resource allocations are made,
augment our safety training process, reinforce our zero tolerance policy regarding
accidents, conduct additional training and workshops, work with our established steering
committees and quality control groups at all levels within the company, and help our
management underscore the basic tenet that "safety is our culture, live it".
Record Keeping and Reporting
Republic will maintain all required information and provide all required monthly and
annual records and reports regarding solid waste, recycling, green waste, on call clean-
ups, program updates, and customer service, necessary to accomplish our reporting and
data retention obligations pursuant to Article 18 of the Draft Agreement and as is
necessary for the City to evaluate all aspects of our service and contract compliance.
Republic will utilize our automated data retention and reporting system (inherent in
our "Soft Pak" data base) to maintain and produce the required information and reports
regarding those reports that relate to tonnage, number of accounts, yards, pulls,
deliveries, pick-ups, container exchanges and replacements, new account starts, customer
calls (by type), open/closed work order history, etc. Republic's automated work order
system and database provides a unique advantage to Republic in ensuring the integrity
and accuracy of this information, without the need for much manual work effort by our
staff.
.
6.3.2
Web Site Development
One month prior to the start date of the new services, Republic Services will launch its
web site containing information regarding our new partnership with the residents in
Dublin, along with providing links to the City of Dublin web site. The local web site can
also be accessed directly with its own URL address, which will also be featured in public
education materials. This will allow residents to access the site and obtain customer
service information and other useful program information, both during transition and on
an ongoing basis thereafter.
.
6-62
Republic Services
Proposal for Collectíon and Disposal Services
Technical Proposals
·
6.4 Collection Operations Plan
6.4.1 Residential Collection Services
6.4. 7. 7
Collection Methods and Procedures
·
Residential Solid Waste, Recyclables, and Organic Waste
Republic Services will provide once per week, fully automated Solid Waste,
Recyclables, and Organic waste collection service to all single-family and multi-
family customers receiving curbside service in the City, as provided for in the RFP
and Draft Agreement. Curbside customers will be provided solid waste carts of 35,
65, or 95-gallon capacity, based upon their current subscription levels. Customers will
also have the opportunity to change their cart size for solid waste collection, in
accordance with the terms of the draft agreement. Curbside customers will also be
provided 65-g carts for recyclable materials and green waste collection. After receipt
of their 65-g carts for recycling and organic waste, residents will have the opportunity
to request an increase to a 95-g cart, or a decrease to a 35-g cart, if necessary. In
addition residents will have the opportunity to receive one additional recycling and/or
organic waste cart at no additional charge. Organic material pails will be provided,
upon request, to those customers wishing to participate in the program. It is
anticipated that organic pails will be made available to customers after contract start-
up, in accordance with Section 3.20 of the Draft Agreement.
Republic will collect solid waste, Recyclables, and Organic waste from carts
placed at the curb, with the exception that we will collect carts placed at porch or side
yard locations, for those disabled customers qualifying for such service pursuant to
Section 8.02 of the Draft Agreement. Use Oil Collection will be performed by the
Recyclables collection vehicle, which will be equipped with container racks in order
to house oil jugs (full and empty replacement jugs).
·
Republic plans to use I-man automated side loader vehicles in most areas of the
City for the collection of residential Solid waste, Recyclables, and Organic waste
material. These vehicles will be able to accommodate the following collection
applications:
(a) Fullv-automated Collection- This procedure involves the collection of
carts placed at the curbside, without obstruction, enabling the vehicle to collect the
cart in a fully-automated application, without the driver exiting the vehicle.
(b) Semi-Automated Collection- These vehicles will also be able to
accommodate semi-automated collection of carts, in those remote cases where the
driver needs to exit the vehicle in order to facilitate access to the cart. In these cases,
the driver will exit the vehicle and manually roll the cart up to the automated cart
6-63
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
lifting mechanism, activate the lifting mechanism using controls on the outside of the .
vehicle, and replace the cart where it was originally located. We anticipate very few
instances of semi-automated collection due to the cart placement location being "in-
street. "
(c) Refuse Overages- In most cases, these vehicles will be able to collect
Cardboard overages placed alongside the customer's cart, as provided for in Section
8.05 of the Draft Agreement. Under this application, Republic drivers will empty the
contents of the customer's existing recycling cart (placed next to the overages), place
the cart back on the ground, manually insert the overages into the customer's existing
cart, and tip the cart a 2nd time.
Residential Side Loader Vehicles
Republic intends to use the same type of collection vehicle - 28 cubic yard
capacity, closed body truck with single compaction compartment and right hand drive
- for automated solid waste, recycling, and organic waste collection routes. This
approach allows for maximum flexibility in maintaining reserve equipment. As
mentioned above, the side-loading automated collection vehicle we selected is ideally
suited for the solid waste, recycling, and organic waste collection materials collection
tasks required for the City's automated program and offers optimum flexibility to
provide for fully automated cart lifting and tipping, occasional manual loading and
tipping, occasional semi-automated tipping (using automated arm lift controls on the
outside of the vehicle), and on-premises service for those qualifying for this service.
Republic Services has extensive previous experience with the proposed automated
side-loader vehicles (described in more detail in Section 6.4.1.4) from its operations
throughout the Northern California area and is, therefore, very knowledgeable of the
operational characteristics of these vehicles. We envision that very little change in
customer habits will be necessary to utilize the system that we are proposing, since it
is similar to what residents are used to currently.
.
Residential, Multi-Family, and City Facilities Large Item Collection and City Cans
Republic will provide on-call Large Item Collection services to Residential and
Multi-Family customers, and City Facilities, in accordance with the terms set forth in
the RFP. Republic will utilize a 2-man rear-loader vehicle for the collection of non-
recyclable large items and recyclable large items that will not be impacted by the use
of a compaction mechanism. For recyclable items that cannot be collected with a
compaction vehicle (i.e., White Goods, E-Waste, etc.), or for which compaction
would impact the reusability of the item, republic will utilize a flat bed vehicle with a
lift-gate. The decision as to which vehicle to dispatch to a particular location, will be
based on the composition of the large items identified by the customer upon the call-
in. Since all large items calls will be processed through our automated work order
.
6-64
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
.
system, Republic will have the ability to route each vehicle on a daily basis so as to
maximize collection efficiencies and minimize travel time on City streets.
Republic will also utilize a 2-man rear-loader for the collection of City cans.
The fact that these vehicles that are smaller, more compact, less intrusive, and easier
to maneuver in the tighter, hard-to-service areas, than conventional rear-loaders,
front-loaders or side-loaders, will facilitate the collection of City cans along
commercial corridors and streets.
Residential Rear Loader Vehicles
The rear loader collection trucks will be a dual drive, low step three-axle model
that facilitates easy ingress and egress for the driver to collect large items and to
retrieve City cans. The low-entry Autocar WXLL cab design feature reduces
injury, increases productivity, and promotes safety. Republic Services has extensive
previous experience with the proposed manual rear-loader vehicles (described in
more detail in Section 6.4.1.4) from its operations throughout the Northern
California area and is, therefore, very knowledgeable of the operational
characteristics of these vehicles.
6.4. 7.2
Collection Schedule and Accounts
.
Republic Services will utilize six (6) I-man automated side-loaders for
residential cart service, and one (1) 2-man rear-loader truck for large item collection
service to residential customers, assuring the highest quality equipment to service the
residents of Dublin. One (1) spare vehicle will also be utilized. As mentioned above,
we will also use a flat-bed lift gate truck for certain recyclable large items.
Our projection of the route, account and productivity information requested by
the City for residential cart and large Item collection is provided in Table 6.4.1.2,
below.
TABLE 6.4.1.2
COLLECTION SCHEDULE INFORMATION FOR RESIDENTIAL CART CUSTOMERS
-- - ---- I I ,- -- 1
Material Ty!H' Collection Days I Routes/Da\' Load.I/Day Crew Size Accounts IRoute':* J
_ _ _ i -' , I _ J
Solid Waste M-F 2 Side-loaders 2 867
Recycling M-F 2 Side~loaders 867
Green waste M-F 2 Side-loaders 867
.
6-65
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
COLLECTION SCHEDULE INFORMATION FOR RESIDENTIAL CART CUSTOMERS (CONTINUED)
I Material J)'pe
CollectioN Days
Routes/Day
Loads/Day CreH' Size ,Accounts /Route**
Large Items & City Cans*
--
M-F
1 Rear-loader
...
15 Items & City cans
**The Accounts per route represent daily drive-bys per route per day.
Republic's single-family routes are scheduled five days per week, Monday
through Friday. Republic will complete the routes within the allowable daily
schedule as outlined in the Agreement. To the extent possible following development
of the routes, we intend to maintain close proximity to the current collection schedule
for single-family customers to minimize confusion or inconvenience otherwise
associated with changing customers' collection days. In the event that a single-family
customer sets out material other than those that are approved (i.e. hazardous materials
or non-conforming materials in the recycling or organic waste containers), the
Company will use a non-collection notice to alert the customer as to why the
collection was not made. At the end of each collection day, Republic will record this
information in the customer's on-line data file ("Soft Pak" system) in order to keep a
pennanent file history.
The details for establishing collection routes are provided in Section 6.4.5, Route
Design and Management. During the tenn of the Agreement, it will be Republic's
responsibility to submit any proposed route changes of a material nature to the City
for approval prior to implementing the changes. Republic Services will be
responsible for notifying all affected customers.
.
6.4. 7.3 Collection Containers
Republic Services has extensive experience in
selecting and using solid waste collection and recycling
containers throughout the communities we serve. Our
containers are state-of-the-art, watertight, and of the
highest quality and craftsmanship in the industry.
Moreover, due to the large number of customers and
wide range of jurisdictions that Republic services, we
have used every type of container shape and size
available to service the specific, unique needs of any
customer. With this background, we have identified
containers for the Dublin program that will meet all the
general requirements of the RFP and Draft Agreement
and will make container set-out and materials placement easier, lead to increased
volume set-out, and will provide a high level of customer satisfaction. .
6-66
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
.
Cart Description, Manufacturer, and Capacity
Republic Services will purchase new wheeled-carts for those residential
customers receiving curbside solid waste, recycling, and organic waste collection. We
will purchase new carts prior to program commencement to accommodate existing
service recipients, as well as sufficient inventory, both at program outset and during
the term of the contract, to accommodate new service starts, cart replacements, or cart
exchange requests.
The selected carts will meet or exceed all the specifications outlined in Draft
Agreement, including labeling requirements, as well as all relevant sections of the
American National Standards Institute ("ANSI") standards Z245.30 and Z245.60. The
carts, manufactured by Schaefer Systems International, will come in approximately
35-, 65-, and 95-gallon capacity. Curbside customers will be provided solid waste
carts of 35, 65, or 95-gallon capacity, based upon their current subscription levels.
Customers will also have the opportunity to change their cart size for solid waste
collection, in accordance with the terms of the draft agreement. Curbside customers
will also be provided 65-g carts for recyclable materials and green waste collection.
After receipt of their 65-g carts for recycling and organic waste, residents will have
the opportunity to request an increase to a 95-g cart, or a decrease to a 35-g cart, if
necessary. In addition residents will have the opportunity to receive one additional
recycling and/or organic waste cart at no additional charge.
.
.
The carts will be injection mold design (with one piece HDPE material
construction) for maximum strength and durability. All carts will be water-tight,
ultra-violet light stabilized, and will include post-consumer recycled content material,
hot stamping, sequential serial numbers, 8", 10" and 12" (depending upon cart size)
tamper-proof blow-molded plastic wheels (with the proper load rating), easy~open
attached lids (with a patented moisture ring, overlap for rain protection, and an inside
dripping rim to seal in odors), and a ten year warranty. The color of the carts will be
gray body/gray lid, for solid waste, gray body/black lid, for recyclables, and green
body/green lid, for organic waste. The injection mold one-piece HDPE design and
construction makes for a smooth surface that facilitates cleaning and provides for a
neat and clean appearance on City streets. The carts will contain standard signage that
will be provided to the City for review prior to the cart placement order. Republic
has utilized the carts and can attest to their reliability and viability for the Dublin
program. We have a national account with Schaefer Systems International. A
brochure depicting these containers, as well as the standard Schaefer warranty, is
attached hereto as Appendix F. Additional specifications relating to these carts,
including cart dimensions, costs, etc., can be found in Appendix F and Form I of this
proposal.
6-67
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
Republic collection crews will handle customer cans properly to avoid
unnecessary wear or damage, in an effort to extend the useful life of the carts in place. .
We will replace, at no charge to the customer, all cans inadvertently damaged during
our collection operations, and those that have become unusable by reason of normal
wear and tear, and reported to us, within three (3) working days or less. In the event a
cart is stolen or damaged beyond repair, and such theft or damage is not the fault of
the Contractor, the service recipient will be entitled to one free cart replacement
during the term of the agreement, with a service charge to apply for any such
replacements beyond the one cart limit.
Upon notification, we will make necessary cart replacements within three (3)
working days or less. All requests for cart replacement will be processed through our
automated work order system, ensuring timely response and follow-up by customer
service and our container delivery and maintenance departments. All cart
replacements will be documented by Republic's container delivery or maintenance
staff and reported on a daily basis to our customer service department. Our customer
service staff will in turn enter the information into our automated ("Soft Pak") work
order system, evidencing completion of the work order and to update the pennanent
file history for each customer requesting a repair or replacement. Each service
recipient will be entitled to one cart exchange per year, at no additional charge, with a .
service charge to apply for any exchanges beyond one per year.
6.4. 7.4 Collection Vehicles
All Republic Services vehicles meet and exceed the highest equipment
specifications and safety standards in the solid waste industry. In selecting the
vehicle models best suited for the service requirements in the City of Dublin, we
conducted extensive field observations in the City and compared the relative
advantages and disadvantages of the various vehicle types under a wide range of
service conditions.
Residential Automated Side Loader Vehicles
Republic intends to use the same type of collection vehicle - 28 cubic yard
capacity, closed body truck with single compaction compartment and right hand drive
- for automated solid waste, recycling, and organic waste collection routes. This
approach allows for maximum flexibility in maintaining reserve equipment. As
mentioned above, the side-loading automated collection vehicle we selected is ideally
suited for the solid waste, recycling, and organic waste collection materials collection
tasks required for the City's automated program and offers optimum flexibility to
provide for fully automated cart lifting and tipping, occasional manual loading and .
6-68
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
.
tipping, occasional semi-automated tipping (using automated arm lift controls on the
outside of the vehicle), and on-premises service for those qualifying for this service.
Collection operations will be perfonned using state-of-the-art, high compaction, high
capacity, side-loading vehicles with 28 cubic-yard bodies. The cab and chassis will be
manufactured by Autocar (formerly Volvo) (model WXR64), the body/arm by
McNeilus (Autoreach), the engine by Cummins (model ISM 350HP or ISL Gas Plus
320HP if alternative fue!), and the transmission by Allison (model RDS 4500). These
collection vehicles will be three-axle side-loading trucks, which will allow for easier
maneuverability and pick-ups in tight areas and cul-de-sacs. The vehicle cab will be
low entry right hand drive to allow for easy exit and entry in the case where the driver
must exit the vehicle, as well as easy visual monitoring of each container lift. All trucks
will be equipped with adjustable grip fully automated lifting arms manufactured by
McNeilus Autoreach to accommodate different cart sizes. It is anticipated that our
vehicle bodies will be white in color and will contain signage with the name "Republic
Services", or, subject to the City's approval, "Republic Services of Dublin." Standard
pictures of the above vehicles are included in Appendix F. Additional specifications
relating to the vehicles that Republic intends to use, including dimensions, vehicle
weight, cost, and emissions ratings, can be found in Forms F, G, and H of this
proposal. A summary of pertinent vehicle specifications is presented below in Table
6.4.1.4.A.
.'
Age of Vehicles and Delivery Guarantees
It is anticipated that Republic will utilize brand new model year 2005 vehicles to
service the City. However, in the event the City elects to utilize Alternative Fuel
vehicles, the lead-time for receipt of such vehicles may exceed the July 1, 2005
service commencement date. In this event, Republic will utilize new or used diesel
vehicles to service the City, until such time as the Alternative Fuel vehicles are
received, tested, inspected and placed into service. These types of vehicles are
currently available within Republic's Northern California fleet. We anticipate having
such Alternative Fuel vehicles ready for implementation on or before October 1,
2005. Republic will procure the necessary amount of Alternative Fuel vehicles to
service our regular front line routes, with any spare vehicles that may be needed
temporarily in the event of equipment breakdown, being drawn from our existing
diesel vehicle fleet or any alternative fuel vehicle fleet that we may have available.
Delivery guarantees from our vehicle manufacturers related to the aforementioned
vehicles, is included in Appendix G.
.
6-69
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
TABLE 6.4.1.4.A
.
SOLID WPSTE, RECYCLABLES, AND ORGANIC WPSTE COLLECTION VEHICLE SPECIFICATIONS FOR
RESIDENTIAL COLLECTION SERVICE (AUTOMATED SIDE-LOADER VEHICLES)
1) Body - Manufacturer McNeilus
2) Body - Model Autoreach
3) Description of loading design Automated Side load design
4) Body Capacity - Cu. Y ds. 28 cu. yds.
5) Chassis - Manufacturer Autocar
6) Chassis - Model WXR64
7) Chassis - Age 2005
8) Engine - Make/Model (Diesel) Cummins ISM 350 HP
Engine - MakeIModel (LNG) Cummins ISL Gas Plus 320 HP
9) Transmission - Make/Model Allison RDS 4500
10) Axles - (i.e. 3, 4, etc.) 3
11) Drive Right hand
.
Residential Rear Loader Vehicles
The collection truck Republic will use for Large Item and City Can collection will
consist of a high compaction, high capacity, 25-yard capacity body manufactured by
McNeilus (Pacific Series model) matched up to a Autocar model WXLL three-axle,
dual drive chassis that facilitates easy ingress and egress for the driver to the curbside
which allows for easier maneuverability and pick-ups in narrow service areas. The
Chassis engine will be manufactured by Cummins (model ISM 350HP or ISL Gas Plus
320HP if alternative fuel), and the transmission will be an Allison RDS 4500. It is
anticipated that our vehicle bodies will be white in color and will contain signage with
the name "Republic Services", or, subject to the City's approval, "Republic Services of
Dublin." Standard pictures of the above vehicles are included in Appendix F.
Additional specifications relating to the vehicles that Republic intends to use,
including dimensions, color, vehicle weight, cost, and emissions ratings, can be found
in Forms F, G, and H of this proposal. A summary of pertinent vehicle specifications
is presented below in Table 6.4.1.4.B.
.
6~70
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
.
As previously mentioned, the cab and chassis will be manufactured by Autocar
and the body by McNeilus. The vehicle cab will be dual-drive, allowing the driver
and helper to exit from either side of the cab with the hopper situated in the back of
the truck body, requiring less on-street loading space (vehicle width and loading
width), increasing safety on City streets, and facilitating City Can and large item
collection. Selection of the 25 cubic-yard body provides a high capacity, high
compaction collection vehicle which will increase collection efficiencies (volume and
weight per load) resulting in the ability to service more customers and tonnage per
route. The vehicle we selected also reduces the amount of travel time and loads
dumped off-route and thereby results in decreased traffic congestion, less wear and
tear on City streets, less exhaust emissions, and less noise pollution. Also, by design,
these truck bodies are more litter-resistant and leak-proof than standard, more
traditional collection vehicles, thus enhancing the cleanliness and safety on City
streets.
.
Age of Vehicles and Delivery Guarantees
It is anticipated that Republic will utilize brand new model year 2005 vehicles to
service the City. However, in the event the City elects to utilize Alternative Fuel
vehicles, the lead-time for receipt of such vehicles may exceed the July 1, 2005
service commencement date. In this event, Republic will utilize new or used diesel
vehicles to service the City, until such time as the Alternative Fuel vehicles are
received, tested, inspected and placed into service. These types of vehicles are
currently available within Republic's Northern California fleet. We anticipate having
such Alternative Fuel vehicles ready for implementation on or before October 1,
2005. Republic will procure the necessary amount of Alternative Fuel vehicles to
service our regular front line routes, with any spare vehicles that may be needed
temporarily in the event of equipment breakdown, being drawn from our existing
diesel vehicle fleet or any alternative fuel vehicle fleet that we may have available.
Delivery guarantees from our vehicle manufacturers related to the aforementioned
vehicles, is included in Appendix G.
TABLE 6.4.1.4.B
LARGE ITEM AND CiTY CAN COLLECTION VEHICLE SPECIFICATIONS FOR RESIDENTIAL COLLECTION
SERVICE (REAR-LoADER VEHICLES)
1) Body - Manufacturer
McNeilus
2) Body - Model
Pacific Series
.
3) Description of loading design
Rear load design
6-71
Republic Services
,
Proposal for Collection and Disposal Services
Technical Proposals
LARGE ITEM AND CITY CAN COLLECTION VEHICLE SPECIFICATIONS FOR RESIDENTIAL COLLECTION
SERVICE (REAR-LOADER VEHICLES) (continued)
.
4) Body Capacity - Cu. Y ds. 25 cu. yds.
5) Chassis - Manufacturer Autocar
6) Chassis - Model WXLL
7) Chassis - Age 2005
8) Engine - Make/Model (Diesel) Cummins ISM 350 HP
Engine - MakelModel (LNG) Cummins ISL Gas Plus 320 HP
9) Transmission - MakelModel Allison RDS 4500
10) Axles - (i.e. 3, 4, etc.) 3
11) Drive Dual drive
6.4. 7.4. 7 Vehicles Safety Features and Equipment
All of our collection vehicles will be equipped with the following items to assure
both public and employee safety during all on-route and off·route operations:
.
Safety Features
All of our collection vehicles are equipped with the following items to assure both
public and employee safety during all on-route and off-route operations:
· ABS braking system
. Rear vision camera- Smart Light safety systems
. Hopper Camera (in Side-Loaders)
· Back-up alarm warning
· Reverse motions sensor alarm
· Battery disconnect
· Safety triangles
· Fire extinguisher
· Dual air horn
· Prutsman 7" x 16" West Coast Mirrors
· Dual convex safety mirror
. Body hoist, arm, rear door warning alarm
· Rear working strobe warning light
.
6-72
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
.
The back-up cameras, back-up lights, audible warning devices, and yellow hazard
lights are activated when our vehicle is forced to maneuver in safety sensitive areas,
ensuring the highest level of safety on City streets. In addition, each vehicle is
equipped with a broom, shovel, absorbent materials, and other approved clean-up
devices and materials for emergencies or any spillage or leaks that may occur (Spill
Kit). Each vehicle has two-way radio and monitoring equipment for communication
with our office, dispatcher, customer service representatives, route supervisors, and
other field personnel. Field, office, and dispatch personnel have cell phone, radio, and
display message pager communication capabilities to maintain the highest level of
access and communication with our office, dispatch, and City personnel.
6.4. 7.4.2
Fleet Equipment Maintenance
.\
Republic's fleet of collection and support vehicles undergoes some of the most
extensive preventative maintenance procedures in the industry, which leads to a
safer, more efficient, and environmentally sound collection process. Our vehicles
undergo rigorous preventative maintenance procedures and comprehensive pre and
post-trip inspections to ensure the highest level of performance and safety while on
route and minimal downtime. These procedures, along with our route optimization
program ("RouteS mart") translates into less trucks and truck time on City streets,
less air and noise pollution, less wear and tear on the infrastructure, less traffic
congestion on City streets, and an enhanced level of safety in the community.
Republic will maintain its solid waste collection and recycling fleet in clean
condition and in good repair throughout the term of the Agreement. All vehicle
parts and systems will be checked by maintenance staff according to Republic's
established maintenance procedures and the manufacturer's recommended
preventive maintenance schedule to ensure that the vehicles operate properly and
safely. Republic's route drivers are trained to conduct pre- and post-trip vehicle
inspections as part of the daily routine in order to assure that all equipment is
operable and safe before use. Republic will wash all collection vehicles at least
once a week at our facility or at a permitted wash station that conforms to the BMP
Guidelines for Non-Point Source Pollutants.
.
Republic has a well-established vehicle maintenance program that includes
tracking and recording the detailed maintenance history of every piece of rolling
stock. We will keep a maintenance log, available to the City for inspection upon
request, identifying each vehicle by identification number, date purchased, dates of
routine maintenance, and dates of any additional maintenance, as well as a
description of the maintenance performed. We will provide the City with a
complete equipment inventory listing our vehicles and any other major equipment
prior to the program start date.
6-73
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
Republic will maintain a sufficient number of reserve or back-up vehicles to be .
used in the event that a route truck is removed from service for either routine
maintenance or due to problems in the field. If a route truck needs to be taken out
of service during the collection day, a back-up collection vehicle will be dispatched
within thirty minutes (or less) of the time the breakdown occurs. Service
interruptions due to mechanical breakdowns on route will be further minimized due
to the fact that our collection routes for each main service type are serviced by the
same type of collection vehicle (identical cab, body, engine, and capacity), which
means that all trucks in the reserve fleet will be available to provide back-up for
either type of service.
Republic Services will also utilize fully equipped "road call" maintenance
vehicles to provide service in the field in the event a collection truck requires off-
site service or repair. The cab and chassis will be manufactured by GMC and the
truck will be fully equipped with compartments, tools, supplies, an air compressor,
and other items to provide quick-response and dependable "road call" service as
needed. Republic Services will provide our Route Supervisor with a pick-up truck,
allowing him to provide field route supervision, customer site visits, perform
occasional cart pickup and delivery, and perfonn other activities requiring use of a
pick-up truck.
.
6.4.2 Commercial and Roll-Off Collection Services
6.4.2. 7 Collection Methods and Procedures
Commercial Solid Waste, Recyclables, and Organic Waste Collection
Republic Services will provide weekly (or more frequently) commercial and
multi-family bin collection service to City of Dublin property owners, businesses,
and City facilities, as provided for in the RFP and the Draft Agreement. The days
of collection, frequency of service, and the bin sizes will be dictated by the specific
needs of each commercial customer, as is the case currently. Republic will provide
and service solid waste bins in a prompt, professional manner. Republic will
provide and service bin sizes of 1 through 7 cubic yard capacity, and cart sizes up to
95-g capacity, as those are the container sizes currently being used by Dublin
customers. Recycling services available to commercial customers is discussed in
detail in Appendix D, "Commercial Recycling Program".
The Company proposes to utilize four (4) front loader type vehicles to service
the City's commercial and multi-family bin customers, employing a single driver to
efficiently operate the equipment. One of the four vehicles will be dedicated to
recyclables collection. .
6-74
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
·
Commercial Front Loader Vehicles
Republic intends to use the same type of collection vehicle - 40 cubic yard
capacity, closed body truck with single compaction compartment and left hand drive
- for solid waste, recycling, and organic waste collection routes. This approach
allows for maximum flexibility in maintaining reserve equipment. The front-loading
collection vehicle we selected is ideally suited for the solid waste, recycling, and
organic waste collection tasks required for the City's commercial and City Facilities
collection programs.
The front-loader body will be high compaction high capacity 40-cubic yard body
manufactured by McNeilus (Pacific Series). The chassis, manufactured by Autocar,
will be a model WX64 and will be will be a single drive, four-axle model that
facilitates maximum visibility for the driver when retrieving the bins. The engine will
be manufactured by Cummins (model ISM 350HP or ISL Gas Plus 320HP, if
alternative fuel), and the transmission by Allison (model RDS 4500). All vehicles will
be equipped with air tippers, which will facilitate the servicing of both commercial
carts and bins with the same front-loader vehicle.
·
Republic Services has extensive previous experience with this particular front-
loading vehicle from its operations throughout the Northern California area and is
therefore very knowledgeable in the operational characteristics of these vehicles. The
steps in the collection methodology that the driver of the front loader vehicle
conducts at every stop to collect solid waste bins includes:
1. Driver pulls up to the collection stop;
2. Driver gets out of the cab, opens a locked gate if present and adjusts the bin orientation if
necessary to position it for front pickup; otherwise if the bin is correctly oriented, the
driver pulls up to the bin for insertion of the loader forks;
3. Driver gets back into the cab and moves the truck and fork lift into the bin container slots,
activates a toggle switch which lifts the bin up and over the cab into the top of the truck
body;
4. Driver reverses the motion and replaces the bin back into position;
5. Finally, the bin container is placed back at the original position and the driver proceeds to
the next stop.
This front-loading collection methodology is fast and efficient-from start to stop.
·
Roll-Off and Compactor Service
Republic will provide permanent and temporary roll-off services to Dublin service
recipients and those City Facilities requiring roll-off and compactor service in the
City, in accordance with the terms set forth in the RFP and Draft Agreement. The
service will include both scheduled and on-call service, with the frequency of
collection being based on the individual needs of each customer. Republic will utilize
6-75
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
two (2) I-man roll-off vehicles for the collection of all solid waste and, as necessary,
for recyclables and organic waste collection accounts requiring this type of service. .
Republic will provide and service roll-off and compactor containers in a prompt,
professional manner. Republic will provide and service container sizes of 6 through
50 cubic yard capacity, as those are the container sizes currently being used by
Dublin customers. Republic will also utilize roll-off container service for those City
programs and service requirements requiring this type of collection application,
including Neighborhood Clean-ups, Christmas Tree drop-off program, and City-
Sponsored Special events, as required in the RFP and Draft Agreement. Recycling
services available to commercial customers utilizing roll-off and compactor
applications is discussed in detail in Appendix D, "Commercial Recycling Program".
Roll-Off Vehicles
The roll-off vehicle chassis will be a heavy duty 3-axle left hand drive chassis
manufactured by Autocar (Model WX64) and will be powered by a Cummins engine
(model ISM 350HP or ISL Gas Plus 320HP, if alternative fuel), and an Allison
transmission (model RDS 4500). The frame and hoist will be supplied by Norcal
Equipment Company. The roll-off vehicles will be equipped with auto-tarpers for
fast and complete covering of open-top debris box containers prior to transport, as
well as a cylinder system (as opposed to a wench system) for lifting debris boxes onto
the truck frame. This cylinder system is faster, stronger, and safer than the traditional
wench system included with many roll-off units. Republic Services has extensive
previous experience with the proposed roll-off vehicles (described in more detail in
Section 6.4.2.4) from its operations throughout the Northern California area and is,
therefore, very knowledgeable of the operational characteristics of these vehicles.
.
6.4.2.2 Collection Schedule and Accounts
Republic Services will utilize three (3) I-man front-loaders for commercial waste
and organics collection, one (1) I-man front-loader truck for commercial recyclables
collection services, and two (2) roll-off vehicles for roll-off and compactor services,
assuring the highest quality equipment to service the service recipients of Dublin.
One (1) spare vehicle will also be utilized.
Our projection of the route, account and productivity information requested by the
City for commercial container and roll-off collection service is provided in Table
6.4.2.2, below.
.
6-76
Republic Services
.
.
.
Proposal for Collection and Disposal Services
Technical Proposals
TABLE 6.4.2.2
COLLECTION SCHEDULE INFORMATION FOR COMMERCIAL AND ROLL-OFF CUSTOMERS
I"n~ ~";~te~:~~;;~~"-~--'-]I'" '"~~1;~~t~an~'Tjlr;~~~~~I~~;-"r~~~dS1Day 1 cre~ If AC~~~:;s'~7~~1
I : Days i i: I Route I' Size Ii IRoute**,
[__~~~________""""_,_"._~~._"~~."_~"=__~__J",,~.~"___~._.._.,.._,.,. _"' _ .." _ .1. _ ~".__ ._~_...._~
Front-Loader-Solid Waste M-F 3 Front-loaders
Front-Loader - Recycling M-F I Front-loader
Roll-Off/ Compactor M-F 2 Roll·offs
4
2
1
92
179*
4
**The Accounts per route represent average daily bin/cart lifts per route per day.
*This figure includes the servicing of approximately 300 additional containers that
Republic anticipates placing into service during the first year of the contract, due
to our intensive commercial recycling outreach program. These 300 containers are
in addition to current recycling services.
Republic's Commercial routes are scheduled five days per week, Monday through
Friday and, if necessary, on Saturdays. Republic will complete the routes within the
allowable daily schedule as outlined in the Agreement. To the extent possible
following development of the routes, we intend to maintain close proximity to the
current collection schedule for commercial customers to minimize confusion or
inconvenience otherwise associated with changing customers' collection days. In the
event that a commercial customer sets out material other than those that are approved
(i.e. hazardous materials or non-conforming materials in the recycling or organic
waste containers), the Company will use a non-collection notice to alert the customer
as to why the collection was not made. At the end of each collection day, Republic
will record this information in the customer's on-line data file ("Soft Pak" system) in
order to keep a permanent file history. A similar procedure will apply to those
customers overfilling their containers beyond "water level", with a corresponding
charge applicable thereto.
The details for establishing collection routes are provided in Section 6.4.5, Route
Design and Management. During the term of the Agreement, it will be Republic's
responsibility to submit any proposed route changes of a material nature to the City
for approval prior to implementing the changes. Republic Services will be
responsible for notifying all affected customers.
6-77
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
6.4.2.3 Collection Containers
.
6.4.2.3,7 Commercial Bins
Republic Services will maintain an inventory of temporary and permanent bins
(i.e. 1, 2, 3, 4, 6, and 7 cubic yard) with side channels (bottom channel, if
necessary) and locking lids, where necessary, to meet the needs and demands of our
customers. Our bins are metal, state-of-the-art, water-tight, and of the highest
quality and craftsmanship in the industry. Moreover, due to Republic's large
number of customers and wide range of service applications, we have every type of
bin shape and size available to service the specific, unique needs of any customer.
We also have the capability to build (or retrofit) special containers (on demand) if
dictated by a customer's service requirements.
Republic will purchase new bins from Rocky Mountain Container or Bay
Container (a local manufacturer). The containers will include 12 gauge steel
bottoms, 7 gauge steel fork channels, bolt-on swivel casters, and skids on the 6 and
7-yard containers. Republic can supply bins with either plastic or metal lids,
depending upon the application.
For commercial bin delivery, we will start delivering containers approximately
three (3) weeks before the service initiation date, with delivery completed prior to .
July 1, 2005 (please see Section 6.1 "Transition Plan" for more details). The
vehicles we will utilize for bin distribution and replacement and exchange are 24-
foot flat bed trucks utilizing one or two (1-2) member crews. The trucks are
equipped with fixed sides and an automated lift gate for manually assisted rear
loading of a wide variety of containers. We anticipate utilizing four (4) delivery
vehicles running daily over a IS-day period prior to program commencement. The
vehicle will deliver four (4), six-bin loads each day, with total capacity to deliver
close to 1,500 containers over a IS-day period, which is in excess of the
approximately 1,300 solid waste and recycling containers currently in service.
Republic collection crews will handle commercial bins properly to avoid
unnecessary wear or damage, in an effort to extend the useful life of the bins in
place. We will replace all bins inadvertently damaged during our collection
operations, bins that require replacement due to normal wear and tear, and bins that
require cleaning or painting, within three working days from the date reported to us.
Typically, minor repairs to bins will be accomplished in the field by our
maintenance staff. In the event that repairs require bringing the bin to the
maintenance facility, we will leave a clean replacement bin in good working
condition and of the same capacity at the service address.
.
6-78
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
.
All commercial bin replacements and repairs will be documented by Republic's
maintenance staff and reported on a daily basis to our customer service department.
Our customer service representative will in turn enter the information into our
automated ("SoftPak") work order system, evidencing completion of the work order
and to update the permanent file history for each customer requesting a repair or
replacement.
6.4.2.3.2 Commercial Carts for Solid Waste and Recycling
Republic intends to utilize a combination of small bins (i.e. 2 and 3 cubic yard),
discussed in Section 6.4.2.3.1, and wheeled carts, for commercial recycling services
offered to those customers currently receiving bin service for solid waste collection.
The type of container to be used for a particular business will depend upon space
constraints and container accessibility at each location. The wheeled carts that we
plan to use are discussed in Section 6.4.1.3, above.
.
6.4.2.3.3 Roll-Off and Compactor Boxes
Republic will maintain an inventory of temporary and permanent roll-off debris
boxes ranging in size from 6 through 50 cubic yards, both open and closed top
containers and compactors (stationary and self-contained) to meet the needs and
demands of our customers. Republic will also service owner purchased or leased
compactors.
Our roll-off box containers are state-of-the-art, metal, water-tight and of the
highest quality and craftsmanship in the industry. The roll-off boxes supplied to
Dublin service recipients will be manufactured by Consolidated Fabricators and
will contain 10 gauge steel floors, 12 gauge steel sides. Due to Republic's presence
in a wide range of commercial and industrial market areas, we have tremendous
service experience with high-rise/mid-rise, hotel, office building, and restaurant
service applications, many of which have more difficult service requirements than
the average commercial debris box application. As such, the transition to Republic
will be much easier with respect to these account types.
Republic will exchange and service roll-off and compactor containers in a
prompt, professional manner. Republic anticipates operating two (2) roIl-
off/compactor vehicle routes in the City of Dublin. This fact, combined with our
dispatching and work order system for roll-off/compactor deliveries and exchanges
and field communication system will translate into fast and accurate deliveries and
exchanges for our City of Dublin customers and accurate billing information and
tonnage tracking for all roll-off box and compactor loads.
.
6-79
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
6.4.2.4 Collection Vehicles
All Republic Services vehicles meet and exceed the highest equipment
specifications and safety standards in the solid waste industry. In selecting the
vehicle models best suited for the service requirements in the City of Dublin, we
conducted extensive field observations in the City and compared the relative
advantages and disadvantages of the various vehicle types under a wide range of
service conditions.
.
Commercial Front Loader Vehicles
Republic intends to use the same type of front-loading collection vehicle - 40
cubic yard capacity, closed body truck with single compaction compartment and
left hand drive - for commercial solid waste, recycling, and organic waste
collection routes. This approach allows for maximum flexibility in maintaining
reserve equipment. As mentioned above, the front-loading collection vehicle we
selected is ideally suited for the solid waste, recycling, and organic waste collection
materials collection tasks required for the City's commercial solid waste and
recycling programs and offers optimum flexibility to provide for both bin and cart
collection.
Collection operations will be perfonned using state-of-the-art, high compaction,
high capacity, front-loading vehicles with 40 cubic-yard bodies. The cab and chassis .
will be manufactured by Autocar (formerly Volvo) (model WX64), the body by
McNeilus (Pacific Series), the engine by Cummins (model ISM 350HP or ISL Gas
Plus 320HP if alternative fuel), and the transmission by Allison (model RDS 4500).
These collection vehicles will be four-axle front-loading trucks, which will allow
for maximum payload efficiency and route productivity so as to minimize travel
time on City streets. The vehicle cab will be low entry left hand drive to allow for
easy exit and entry in order to service commercial containers. All trucks will be
equipped with air tippers to allow for commercial cart collection during the course of
the commercial route. It is anticipated that our vehicle bodies will be white in color
and will contain signage with the name "Republic Services", or, subject to the City's
approval, "Republic Services of Dublin." Standard pictures of the above vehicles are
included in Appendix F. Additional specifications relating to the vehicles that
Republic intends to use, including dimensions, vehicle weight, cost, and emissions
ratings, can be found in Forms F, G, and H of this proposal. A summary of
pertinent vehicle specifications is presented below in Table 6.4.2.4.A.
Age of Vehicles and Delivery Guarantees
It is anticipated that Republic will utilize brand new model year 2005 vehicles to
service the City. However, in the event the City elects to utilize Alternative Fuel
vehicles, the lead-time for receipt of such vehicles may exceed the July 1, 2005
.
6-80
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
.
service commencement date. In this event, Republic will utilize new or used diesel
vehicles to service the City, until such time as the Alternative Fuel vehicles are
received, tested, inspected and placed into service. These types of vehicles are
currently available within Republic's Northern California fleet. We anticipate
having such Alternative Fuel vehicles ready for implementation on or before
October 1, 2005. Republic will procure the necessary amount of Alternative Fuel
vehicles to service our regular front line routes, with any spare vehicles that may be
needed temporarily in the event of equipment breakdown, being drawn from our
existing diesel vehicle fleet or any alternative fuel vehicle fleet that we may have
available. Delivery guarantees from our vehicle manufacturers related to the
aforementioned vehicles, is included in Appendix G.
TABLE 6.4.2.4.A
SOLID WÞSTE, RECYCLABLES, AND ORGANIC WÞSTE COLLECTION VEHICLE SPECIFICATIONS FOR
COMMERCIAL COLLECTION SERVICE (FRONT-LOADER VEHICLES)
.
1) Body - Manufacturer McNeilus
2) Body - Model Pacific Series
3) Description of loading design Front load design
4) Body Capacity - Cu. Y ds. 40 cu. yds.
5) Chassis - Manufacturer Autocar
6) Chassis ~ Model WX64
7) Chassis - Age 2005
8) Engine - MakelModel (Diesel) Cummins ISM 350 HP
Engine - Make!Model (LNG) Cummins ISL Gas Plus 320 HP
9) Transmission - MakelModel Allison RDS 4500
10) Axles - (i.e. 3,4, etc.) 4
11 ) Drive Left hand
.
6-81
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
Roll~Off Vehicles
The roll-off vehicles to be used by Republic will include heavy duty 3-axle left
hand drive chassis manufactured by Autocar (Model WX64) and will be powered by
a Cummins engine (model ISM 350HP or ISL Gas Plus 320HP, if alternative fuel), and
an Allison transmission (model RDS 4500). The frame and hoist will be supplied by
Norcal Equipment Company. The roll-off vehicles will be equipped with auto-tarpers
for fast and complete covering of open-top debris box containers prior to transport, as
well as a cylinder system (as opposed to a wench system) for lifting debris boxes onto
the truck frame. This cylinder system is faster, stronger, and safer than the traditional
wench system included with many roll-off units. Republic Services has extensive
previous experience with the proposed roll-off vehicles from its operations
throughout the Northern California area and is, therefore, very knowledgeable of the
operational characteristics of these vehicles. It is anticipated that our vehicle bodies
will be white in color and will contain signage with the name "Republic Services", or,
subject to the City's approval, "Republic Services of Dublin." Standard pictures of the
above vehicles are included in Appendix F. Additional specifications relating to the
vehicles that Republic intends to use, including dimensions, color, vehicle weight,
cost, and emissions ratings, can be found in Forms F, G, and H of this proposal. A
summary of pertinent vehicle specifications is presented below in Table 6.4.2.4.B.
.
.
Age of Vehicles and Delivery Guarantees
It is anticipated that Republic will utilize brand new model year 2005 vehicles to
service the City. However, in the event the City elects to utilize Alternative Fuel
vehicles, the lead-time for receipt of such vehicles may exceed the July I, 2005
service commencement date. In this event, Republic will utilize new or used diesel
vehicles to service the City, until such time as the Alternative Fuel vehicles are
received, tested, inspected and placed into service. These types of vehicles are
currently available within Republic's Northern California fleet. We anticipate having
such Alternative Fuel vehicles ready for implementation on or before October 1,
2005. Republic will procure the necessary amount of Alternative Fuel vehicles to
service our regular front line routes, with any spare vehicles that may be needed
temporarily in the event of equipment breakdown, being drawn from our existing
diesel vehicle fleet or any alternative fuel vehicle fleet that we may have available.
Delivery guarantees from our vehicle manufacturers related to the aforementioned
vehicles, is included in Appendix G.
.
6-82
Republic Services
Proposal for Collection and Disposal Services Technical Proposals
ROLL-OFF AND COMPACTOR VEHICLE SPECIFICATIONS
.
1) Frame - Manufacturer Norcal Equipment Company
2) Description of loading design Roll-off load design (cylinder system)
3) Chassis - Manufacturer Autocar
4) Chassis - Model WX64
5) Chassis - Age 2005
6) Engine - MakeIModel (Diesel) Cummins ISM 350 HP
Engine - Make!Model (LNG) Cummins ISL Gas Plus 320 HP
7) Transmission - MakeIModel Allison RDS 4500
8) Axles - (i.e. 3, 4, etc.) 3
9) Dri ve Left hand drive
. 6.4.2.4. 1 Vehicles Safety Features and Equipment
I
All of our collection vehicles will be equipped with the following items to
assure both public and employee safety during all on-route and off-route operations:
Safety Features
All of our collection vehicles are equipped with the following items to assure
both public and employee safety during all on-route and off-route operations:
· ABS braking system
· Rear vision camera- Smart Light safety systems
· Hopper Camera (in Side-Loaders)
· Back-up alarm warning
· Reverse motions sensor alarm
· Battery disconnect
· Safety triangles
· Fire extinguisher
· Dual air horn
· Prutsman 7" x 16" West Coast Mirrors
. · Dual convex safety mirror
· Body hoist, arm, rear door warning alarm
6-83 Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
· Rear working strobe warning light
.
The back-up cameras, back-up lights, audible warning devices, and yellow
hazard lights are activated when our vehicle is forced to maneuver in safety
sensitive areas, ensuring the highest level of safety on City streets. In addition, each
vehicle is equipped with a broom, shovel, absorbent materials, and other approved
clean-up devices and materials for emergencies or any spillage or leaks that may
occur (Spill Kit). Each vehicle has two-way radio and monitoring equipment for
communication with our office, dispatcher, customer service representatives, route
supervisors, and other field personnel. Field, office, and dispatch personnel have
cell phone, radio, and display message pager communication capabilities to
maintain the highest level of access and communication with our office, dispatch,
and City personnel.
6.4.2.4.2
Fleet EquIpment MaIntenance
Republic's fleet of collection and support vehicles undergoes some of the most
extensive preventative maintenance procedures in the industry, which leads to a
safer, more efficient, and environmentally sound collection process. Our vehicles
undergo rigorous preventative maintenance procedures and comprehensive pre and
post-trip inspections to ensure the highest level of performance and safety while on
route and minimal downtime. These procedures, along with our route optimization .
program ("RouteS mart") translates into less trucks and truck time on City streets,
less air and noise pollution, less wear and tear on the infrastructure, less traffic
congestion on City streets, and an enhanced level of safety in the community.
Republic will maintain its solid waste collection and recycling fleet in clean
condition and in good repair throughout the tenn of the Agreement. All vehicle
parts and systems will be checked by maintenance staff according to Republic's
established maintenance procedures and the manufacturer's recommended
preventive maintenance schedule to ensure that the vehicles operate properly and
safely. Republic's route drivers are trained to conduct pre- and post-trip vehicle
inspections as part of the daily routine in order to assure that aU equipment is
operable and safe before use. Republic will wash all collection vehicles at least
once a week at our facility or at a permitted wash station that conforms to the BMP
Guidelines for Non-Point Source Pollutants..
Republic has a well-established vehicle maintenance program that includes
tracking and recording the detailed maintenance history of every piece of rolling
stock. We will keep a maintenance log, available to the City for inspection upon
request, identifying each vehicle by identification number, date purchased, dates of
routine maintenance, and dates of any additional maintenance, as well as a .
6-84
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
.
description of the maintenance performed. We will provide the City with a
complete equipment inventory listing our vehicles and any other major equipment
prior to the program start date.
Republic will maintain a sufficient number of reserve or back-up vehicles to be
used in the event that a route truck is removed from service for either routine
maintenance or due to problems in the field. If a route truck needs to be taken out
of service during the collection day, a back~up collection vehicle will be dispatched
within thirty minutes (or less) of the time the breakdown occurs. Service
interruptions due to mechanical breakdowns on route will be further minimized due
to the fact that our collection routes for each main service type are serviced by the
same type of collection vehicle (identical cab, body, engine, and capacity), which
means that all trucks in the reserve fleet will be available to provide back-up for
either type of service.
Republic Services will also utilize fully equipped "road call" maintenance
vehicles to provide service in the field in the event a collection truck requires off-
site service or repair. The cab and chassis will be manufactured by GMC and the
truck will be fully equipped with compartments, tools, supplies, an air compressor,
and other items to provide quick-response and dependable "road call" service as
needed. Republic Services will provide our Route Supervisor with a pick-up truck,
allowing him to provide field route supervision, customer site visits, perform
occasional cart pickup and delivery, and perform other activities requiring use of a
pick-up truck.
.
6.4.3 Office and Operations Yard Locations
6.4.3,1 Main Office Location
Republic's Central Administrative Office, located at 3260 Blume Drive,
Richmond, CA 94806, houses our central Administrative, Human Resources,
Accounting, Billing, and Reporting functions, as well as our primary Customer
Service Center (See Section 6.3). This location serves as Republic's Northern
California Headquarters. The management personnel responsible for Republic's
overall accounting, reporting, billing, and customer service functions are housed at
this facility. However, there will be local management staff at our operating yard
locations, processing facilities, and landfill sites that will be conducting specific
administrative, accounting, reporting, and work-order processing duties in the
aforementioned areas, related specifically to the Dublin contract.
.
6-85
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
The following key personnel are located at Republic's Northern California
Headquarters located at:
.
3260 Blume Drive
Richmond, CA 94806
o Area Personnel- Collection and Disposal Operations
o Area President-Bill Terry- (510) 262-1679
o General Manager-Shawn Moberg- (510) 262-1632
o Area Controller-Ed Skelly- (510) 262-1649
o Environmental Management Director-Dave Meyer- (510) 262-1634
o Director of Human Resources- Pat Levenduski- (510) 262-1683
o Public Relations Manager- Sheryl Granzella- (510) 262-1664
o Public Outreach and Recycling Coordinator- New hire
o Contracts Administrator- Jana Coverston- (510) 262-1644
o Safety Manager- Vince Granzella- (510) 262-1661
Area Personnel- Collection Operations
o Division Controller- Winnie Lau- (510) 262-1678 (Located at HQs)
o Customer Service Supervisor-Beverly Garcia- (510) 262-1641 (Located at HQs)
Additional details regarding the above personnel, as well as job descriptions,
duties and responsibilities, is provided for in Sections 4.1 and 4.2 of this proposal.
.
6.4.3.2 Operating Yard Locations
The Operating Facility that will service the City of Dublin contract is located on
Parr Boulevard in Richmond California. The facility address is Foot of Parr Blvd.
Richmond, CA 94801. The facility is a full service operations and maintenance
facility located on a 15 acre yard next to Republic's West County Landfill in the City
of Richmond. The facility is used for equipment storage, maintenance and dispatch.
The personnel operating out of this location are referenced in Section 4.1 of this
proposal. Republic may also utilize a dedicated area adjacent to our Vasco Road
Landfill, on the Vasco Road Landfill facility site (13 miles from Dublin), to store a
small inventory of containers as well as some back-up vehicles.
The facility is paved with asphalt and concrete (depending upon the use) with
truck parking, parking for office and visitors, traffic lanes, and staging areas, a
secured area for an above ground fuel tank and fueling station, entrance road and site
circulation, container storage, maintenance bays, etc. About 2.5 acres of the property .
is concrete paved.
6-86
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
.
The site has 20,000 square foot maintenance facility, which includes seven (7)
shop and maintenance bays for regular vehicle maintenance and repair (three of
which are for PM work), a tire bay, full parts room, truck washing, container
maintenance and storage. The facility also has proper areas dedicated for restrooms,
lockers, a lunchroom and a safety/meeting room. The office and administrative areas
comprise about 1,500 square feet and include offices for operations management and
route supervisor personnel, a dispatch center, and meeting rooms for operations and
safety meetings.
In addition, our vehicle maintenance facility is supported with a full complement
of shop equipment such as jacks & jack stands, forklift, lube equipment (oil, grease
and hydraulic reels, carts, filter crushers), air compressors, air reels, vices, grinder,
drill press, steam cleaner, impact gun, socket sets, work benches, roll around ladders,
shelving, hose machines, cut-off saw, nuts and bolts bin, large tools, rag barrels,
wheel chock sets, brooms, pans, hoses and step ladders, tire equipment (coats
changer, spreader, hydraulic racks, inflation cage, air pressure remote filler, tire
inflation ring, bars, gauges, chocks, hoses, tools, etc.), and welding equipment (arc
welder, mig welder, band saw, chop saw, portable power set, exhaust fans, rolling
ladders, oxyatacene tank, torch set and hand held grinder) to ensure that the vehicles
and containers are maintained to the highest standards.
Republic also utilizes fully equipped "road call" maintenance vehicles to provide
service in the field in the event a collection truck requires off-site service or repair.
The cab and chassis are manufactured by GMC and the trucks are fully equipped with
compartments, tools, supplies, an air compressor, and other items to provide quick-
response and dependable "road call" service as needed. Republic also provides our
Route Supervisors with pick-up trucks, allowing them to provide field route
supervision, customer site visits, perform occasional cart and can pickup and delivery,
and perform other activities requiring use of a pick-up truck.
.
The following personnel are located at Republic's Bay Area Operating Facility
located at:
.
Foot of Parr Blvd.
Richmond, CA 94801
i:J Operations Manager-GeoffHarrison- (510) 231-4158
D Maintenance Supervisor-Ron Lumachi- (510) 232-3220
D Operations Supervisor/Dispatch Manager-Steve Rinaldi - (510) 231-1622
D Route Supervisor-Gary Parenti- (510) 231-8771
D Recycling Coordinator-Chuck Paradis- (510) 231-1621
6-87
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
Additional details regarding the above personnel, as well as job descriptions,
duties and responsibilities, is provided for in Sections 4.1 and 4.2 of this proposal.
.
6.4.4 Staffing Requirements and Health and Safety Procedures
6.4.4. 7 Personnel Training and health and Safety Procedures
Republic and its employees maintain strict compliance with all applicable Cal-
OSHA and Federal, State and Local safety requirements while performing all work
related functions. These requirements include extensive training and testing,
maintaining compliance with all relevant on and off-road policies and procedures, and
wearing of suitable clothing, gloves, and shoes, etc. We maintain extensive training
and on-going education regarding vehicle safety and safety during collection
operations. Our Operations and Risk Management departments hold weekly and
monthly tailgate and safety meetings and Republic maintains a perfonnance bonus
program based upon the safety records. The amount of the safety rewards are
significant and have served to create a tremendous incentive for our employees to
maintain the highest level of safety in the workplace and on community streets.
Republic provides intensive safety training for all its employees to develop on-
going awareness. We use a combination of annual training of all supervisory .
personnel, weekly and monthly safety meetings, and "tailgates" for all collection
crews. The tailgate topics are developed based on previous accident situations,
potential for an accident to occur, or subject matter required under CAUOSHA
regulation. Republic prepares well-developed tailgate sessions, provides appropriate
translators to engage all employees, encourages open discussion and participation by
all, and documents every session. Tailgate topics include, but are not limited to, the
following:
I:] Injury and illness prevention/safety rules
[J Back injury prevention
o Emergency response/fire safety
o Personal protective equipment/Seat belt use
I:] Fire prevention
o Emergency management/evacuation
[J Asbestos (Hazmat)
o OSHA Hazcom / Right to Know
o Biological hazards
.
6-88
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
.
i:J Exposure control plan
i:J Employee right-to-know
i:J Hearing conservation safety
i:J Lock out/Tag out policies and procedures
i:J Slips, trips, and falls
i:J Confined space entry
i:J Workplace violence prevention
i:J Drug and alcohol use and awareness
i:J Hearing conservation safety
i:J Hand and power tool safety
i:J Emergency spill response procedures
i:J Fire extinguisherlhot load procedures
i:J Safe lifting
i:J Driver DOT compliance
In addition, all of our vehicles are equipped with back-up cameras, back-up lights,
audible warning devices and yellow hazard lights that are activated when our vehicle
is forced to maneuver in safety sensitive areas. Our drivers are trained to avoid
congested areas and obstructions and to re-route in necessary to avoid these safety
sensitive areas.
.
In addition to the above, and to reinforce our commitment to safety and accident
prevention, Republic has instituted a company-wide safety improvement program and
initiative, in consultation with the Dupont Corporation. DuPont works with our local
managers, supervisors and safety managers to monitor the progress of improvements
in safety performance, goal attainment and incentives, ensure resource allocations are
made, augment our safety training process, reinforce our zero tolerance policy
regarding accidents, conduct additional training and workshops, work with our
established steering committees and quality control groups at all levels within the
company, and help our management underscore the basic tenet that "safety is our
culture, live it".
6.4.4.2
Employment Practices
.
6.4.4.2. 1 History as an Employer
Republic is the nation's third largest waste collection company, and currently
employs more than 13,000 people nationwide.
6-89
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
The company's recent growth has been phenomenal, but the future for the
company and its associates holds even more potential. In order to continue to grow .
and operate our business effectively, Republic places great importance on our
human capital - the employees who have helped to bring Republic this far. We
recognize that our employees are the most important asset of our company.
We endeavor to provide the very best working conditions, including a safe
working environment, competitive pay benefits, and many opportunities for
professional growth. In addition, we have established a range of corporate policies
and programs benefiting our employees in order to continue Republic's tradition of
excellence in creating a healthy, productive work environment for our employees.
Some of these policies and programs are described below.
6.4.4.2.2 Working Conditions CommItments and Corporate Policies
Republic conducts its business according to the highest ethical standards. All
Republic employees have a right to work in a safe environment and each employee
is responsible for insuring that business is being conducted according to applicable
laws and regulations and the policies of Republic.
Compliance Program
Republic designed a Compliance Program (Program) to help employees
understand both what is expected of them and how to carry out these expectations.
The Program consists of a Compliance Program Guide that is given to every
employee, a Code of Business Ethics and Conduct that establishes Republic's
guiding ethical principles and standards for conducting business, and Corporate
Policies that are the specific compliance policies to which employees must adhere.
A copy of the Compliance Program Guide and accompanying letter distributed to
and signed by every new Republic employee is included in Appendix A.
This Program makes compliance with high standards of business conduct
mandatory for every employee. Employees are required to review the Program and
certify their understanding of their responsibility to abide by it. In addition, a
Corporate Compliance Committee has been established to oversee and monitor the
Program.
.
Corporate Policies
Summaries of Corporate Policies addressing working conditions include the
following:
Alcohol and Drug Abuse-Republic is committed to providing a safe and
healthy environment with no tolerance for employees under the influence of drugs
or alcohol who jeopardize our commitment and may make driving, operational, or .
6-90
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
.!
computational mistakes that may cause serious injury, death, or damage to company
or public property. We perfonn a very important and highly visible public service.
We also compete for new business in a changing and competitive market. To do
this, our employees must perfonn their jobs to the best of their abilities and with a
clear mind.
Occupational Safety and Health-All Republic employees are expected to
follow safe work practices, comply with health and safety standards, and report
unsafe conditions.
.
Non-Discrimination-It is the aim and responsibility of Republic to maintain a
fully qualified staff. Republic's policy is to give equal opportunity in employment,
training, compensation, promotion, termination, and other company programs
without regard to race, gender, marital status, sexual orientation, color, religion,
ancestry, national origin, age, or disability. Employees are selected from qualified
potential applicants based on ability, aptitude, education, experience, reliability,
skill, training, and physical ability (with reasonable accommodations) to perform
the job. Employment decisions shall comply with all applicable laws prohibiting
discrimination in employment including Title VII of the Civil Rights Act of 1964,
the Age Discrimination in Employment Act of 1967, the Immigration and
Nationalization Act, and any other applicable state and federal laws and regulations.
Discrimination or harassment will not be tolerated from any employee, including
supervisors or managers, or from any outsider dealing with Republic. Employees
are expected to report such incidents immediately.
Sexual Harassment-Republic's policy is to maintain a work environment free
from sexual harassment. Unwelcome sexual advances, requests for sexual favors,
or other forms of verbal, visual, or physical conduct of a sexual nature are
unacceptable, will not be tolerated, and are expected to be reported immediately.
Any employee who feels that the company has not met its obligation under the
policy is urged to contact the director of human resources. An effective No-
Harassment Policy depends on all employees working together to address this very
important subject.
Wage and Hour Laws-Republic will comply with all federal, state, and local
wage and hour law requirements.
Employees are required to report promptly all known or suspected violations of
the law or the Program to their manager, Republic's legal department, human
resources, or the Corporate Compliance Committee. Reports may be made directly
or anonymously through the company's toll free AlertLine. Reports of suspected
violations will be promptly and thoroughly investigated, and employees who make
reports in good faith will not be subject to reprisals. To the extent permitted by law,
.
6-91
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
Republic will take reasonable precautions to maintain the confidentiality of both the
person making the report as well as the person about whom the report is made.
Employees who violate the law or Republic's Program will be subject to
discipline up to and including tennination. Discipline is enforced in a fair and
consistent manner, while the form of discipline is decided on a case-by-case basis.
.
Workplace Violence Prevention
The company has a strong commitment to its employees to provide a safe,
healthy, and secure work environment. While Republic has no intentions of
intruding into the private lives of its employees, it expects all employees to perform
their job without violence toward any other individual and to report to work without
possessing weapons.
All employees are strictly prohibited from making physical, verbal, or written
threats or engaging in behavior that is intimidating, threatening, harassing, coercive,
abusive, or assaultive against any employee, company representative, member of
the public, vendor, customer, or any individual engaged in a business relationship
with Republic.
Safety
It is the objective of Republic to conduct all operations as safely and efficiently
as possible. Republic is committed to promoting a safe and healthy work
environment. New employees attend a safety orientation during which they are
instructed on the proper use of any and all equipment pertaining to their specific
job, as well as Republic's general safety rules. Mandatory scheduled safety training
meetings, special skill instructions, and tailgate reminders are also provided.
Care of an injured employee is of great importance to Republic. A worker
injured on the job, no matter how minor, is required to report the injury
immediately to his supervisor. If necessary, the employee will be escorted to a
doctor, clinic, or hospital.
.
Assurances of Commitments to Labor Peace
Republic is committed to labor peace. The company believes that the best and
most rewarding employee-management relationship results from direct
communication between employees and their management representatives. It is our
practice to deal directly with our employees in the areas of policies, procedures,
programs, and benefits.
.
6-92
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
.
Benefits
One way Republic ensures labor peace is by providing appropriate company
benefits to our employees. Republic offers a full range of benefits that typically
includes group medical, dental, vision, and prescription drug insurance; life
insurance; disability insurance; 401K retirement plan; leave of absence policies;
medical leave of absence policies (for non-occupational disabilities); Family
Medical Leave Act; personal leave of absence; bereavement leave; military leave of
absence; jury/witness duty leave; workers disability; paid vacation; sick/personal
time off; and paid holidays.
.
Job Opportunities
Another way Republic facilitates labor peace is by offering adequate
opportunities for job advancement. Republic promotes and transfers employees
based on our policy of equal opportunity employment. Qualified and experienced
individuals who have demonstrated ability to assume greater responsibility will be
considered for promotion. Additionally, only employees who are in good standing
and those who do not have any current written warning notices will be considered.
When promoted to a new position, an employee is placed on probation to
demonstrate his/her ability and qualifications to satisfactorily perform the new
duties. During the introductory period, employees are involved in several
orientation programs designed to acquaint employees with company policies and
procedures, work rules, and benefits; safety procedures; and position-specific skills.
The orientation programs are also designed for employees to ask questions
regarding their duties and responsibilities.
During the first 90 days on the job, employees are expected to develop the
necessary skills to perlorm the work assigned. The first 90 days are designed to
give the company a fair evaluation of employees' work habits and to give
employees a fair chance to demonstrate their desire to become a regular employee.
Once employees complete 90 days of service, they are considered regular
employees and receive credit for the time already worked.
If the job situation is not beneficial to both parties, the employee may resign or
Republic may terminate or transfer the employee to another position. Union
employees are governed by their specific union contract.
Performance Evaluations
.
Perlormance evaluations are an important factor in determining training needs
and exemplary work performance of an employee. It is company policy to have
work performances evaluated on an annual basis. Evaluations also serve as a line of
communication between employees and supervisors. Supervisors prepare a written
6-93
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
evaluation and will discuss the evaluation with employees, after which the .
evaluation report is placed in the employee's personnel files.
Layoff and Recall
Republic attempts to practice fairness in layoff situations. Typically, company
seniority is honored whenever possible. In cases of layoff and recall, where job
perlormance, skill, ability, and qualifications are relatively equal, then seniority
among regular full-time employees within the department and job classification will
govern.
In the event of a layoff, employees are given a reason for the reduction, prorated
vacation pay, current wages due, and notification of insurance conversion.
Employees are required to return all uniforms, and any deposit will be refunded
based on uniforms returned.
All layoffs are considered permanent. When it is necessary to increase staff,
employees will be restored to duty according to seniority, provided they respond to
the hiring call, which is made by telephone or certified mail. Employees have 72
hours to report for duty.
Protection Against Labor Discord
If problems should arise, Republic has procedures to resolve them quickly and .
directly.
Union-Although procedures regarding union employees vary according to
specific union contracts, in general the problem solving procedure for these
employees is as follows. In order to minimize the possibility of misunderstanding,
employees are requested to discuss any problem or grievance they may have with
their immediate supervisor within three working days of the occurrence. The
supervisor will investigate the matter and attempt to provide a solution or
explanation within three working days following the employee's oral grievance,
unless additional time is required under the circumstances, and both parties agree
that the extra time is needed. If the grievance is not settled in this manner,
employees have the right to submit a written grievance to the Union.
Non-Union-Non-union employees with a problem or complaint are free to
discuss it first with their supervisor or manager. In the event that the situation is not
resolved at this level, their supervisor or manager can make arrangements for
assistance from human resources personnel.
.
6-94
Republic Services
Proposal for Collection and Disposal SeNices
Technical Proposals
·
6.4.4.2.3 Union Employees under Collective bargaining Agreements
As mentioned above, a large portion of Republic's operations personnel, and
some administrative personnel, are governed by certain policies and procedures set
forth in collective bargaining agreements that Republic has entered into with
various union locals. For instance, policies related to physical, drug, and alcohol
testing for driver and mechanic personnel are set for the in the collective bargaining
agreements between Republic and Teamsters Local 315 and 190, respectively, as
those agreements are referenced in Section 5.1 and attached hereto as Appendix C.
6.4.5
Route Design and Management
·
Republic Services will perform a detailed routing analysis using time and motion
models ("RouteS mart"), along with its many years of experience to ascertain the most
efficient collection vehicle movements for residential and commercial customers. To
the degree possible, we will endeavor not to change the current pickup schedule that a
majority of customers are used to. However, if we find that certain routing
efficiencies can take place, we will initiate change for the good of both the operating
system and the customer. Some of the factors we consider in developing routes
include:
· Urban demographics and infrastructure street patterns;
· Establish routes to minimize truck miles and time on City streets;
· Optimum sequencing and route turns and loops;
· Setting route entrance and exit points that avoid congested areas and early
morning and peak traffic patterns;
· Projected amounts of waste generated for that segment;
· Distance to and from our yard, route areas and disposal facility
Other issues that Republic considers in day-to-day route management include:
· Containers improperly placed at hidden or obscured locations;
· Efficient and responsive dispatch to customer requests;
· Collection workers experienced and cross trained in various routes so
personnel substitution does not result in route completion problems;
· Drivers follow routes laid out for them (proper utilization of route sheets);
· Unnecessary traversing, left hand turns, and backups are avoided, when
possible.
· Strict adherence to vehicle maintenance schedules which decrease frequency of
truck down time and routing complications.
·
6-95
Republic SeNices
Proposal for Collection and Disposal Services
6.4.5. 1 Route Audits
Technical Proposals
.
Republic will conduct an audit of each
route. Route audits are an invaluable tool for
identifying problem areas and making
necessary program adjustments to increase
operational efficiency. Furthennore, route
audits will help assure the City of Dublin
that customer billings accurately reflect the
services provided. Republic Services will
record the following information on each
route it audits (some of which will be done
on a annual basis and some of which will be
done every two years):
· Route audit date and start and end time of collections
· Route location (map) and streets covered
· Number of service units on route
· Number of service units participating on audit date
· Number and type of collection vehicles used, including weight, capacity,
and number of trips
· Mileage, time per stop and sequencing on the route
· Arrival and departure times to and from route areas
· Arrival and departure times at the solid waste unloading facility
· Tonnage of solid waste (total and per load)
· Number of containers for every service account on route
· General solid waste levels in containers (light or overweight)
· Can and bin size for each service unit on route and condition of cans and
bins
· Reconciliation to "Soft Pak" billing system and route sheets (pickup days,
frequency of service, number and size of containers, special services, etc.
compared to customer data base and billing file)
· Special services requirements and improvements identified
In addition to the above information, we also will record information about on-
route and off-route times and associated activities to determine whether route
changes would be desirable to increase collection productivity, service to the .
6-96
.
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
·
customer, and to enhance public safety. The results for the route audits are then
compared to Republic's general route characteristics, customer database and billing
information, to identify discrepancies and recommend improvements.
6.4.5.2 Solid Waste Collection Service Interruptions and Back-Up
Equipment
Republic Services takes pride in its efficient and streamlined response systems
for dealing with potential service interruptions that could occur through emergency
conditions or through simple route interruptions due to street blockages, accidents,
or equipment breakdowns. In the rare instance whereby a Republic Services solid
waste route vehicle experiences temporary downtime, Republic has sufficient back-
up vehicles capable of replacing any of the regular route collection vehicles in the
City of Dublin. The spare vehicles will be equipped to match route vehicle
capability. In addition, Republic will employ a mobile service truck to handle
vehicle breakdowns.
·
Republic employs a progressive preventative maintenance program that keeps
vehicle breakdowns and interruption of service to a minimum. All of Republic's
collection and support vehicles will be equipped with two-way radios to ensure
constant communication between the driver, dispatcher and supervisor. Our
supervisors, dispatch and customer service personnel also maintain message display
pager and cellular phone communication.
When an incident happens that may cause service interruption, the driver will
report the problem to the Republic supervisor immediately, reporting the vehicle's
location and the point of last collection stop. A back-up vehicle will then be
dispatched or other appropriate arrangements will be made, thereby eliminating or
minimizing any service interruption to the customer.
6.4.6
Hazardous Waste Management Protocol
6.4.6.1 On-Route Identification and "Red-Tag" Notices
·
Identification On-Route
All of Republic's collection personnel are trained to identify hazardous materials
and exclude such materials from normal collection in accordance with the
guidelines established under our "Red Tag" system as previously discussed.
Republic staff will notify the City and all relevant agencies, including the California
Department of Toxic Substances Control and Local Emergency Response
Providers, of any reportable quantities of hazardous waste found in the solid waste
6-97
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
steam or observed within the City boundaries. In the unlikely event that inadvertent
collection occurs, Republic will attempt to track the material back to its source and,
in cooperation with City enforcement officials, take appropriate action. If the
material cannot be tracked back to its original source, Republic will work with the
City to arrange for the proper disposal of such materials. Republic's vehicles
contain hopper cameras, therefore our drivers and helpers have the unique
advantage of visual inspection capability at curbside after dumping the container
into the vehicle hopper (prior to cycling/packing the material).
As household hazardous wastes (HHW) are often mixed with acceptable forms
of municipal solid waste, drivers are trained to recognize and uncover hazardous
items, including paint cans, batteries, paint thinners, and other oil-based materials.
Our on-going public education and outreach efforts also serve to reinforce the
proper handling and disposal of hazardous materials on the part of the customer.
Should the City desire, our promotional materials will highlight collection locations
or special opportunities for household hazardous waste materials, including the
annual HHW drop-off event that Republic will conduct in the City.
In carrying out all responsibilities in connection with the Dublin program,
Republic will ensure complete compliance with the Universal Waste Rule set forth
in Title 22 of the California Code of Regulations. Republic will handle any
identified material in the commercial waste that is classified as universal waste .
including batteries, lamps, and thermostats safely so as to prevent the release of
universal waste in the environment. In the unlikely event that any unforeseen
releases should occur, Republic will take all steps necessary to immediately contain
the universal waste and, if any such release is determined to constitute hazardous
waste, Republic will notify the City and proper agencies to manage the release in
compliance with all applicable regulations.
.
In order to facilitate the above-listed compliance plan, Republic will ensure that
all employees are thoroughly familiar with proper waste handling and emergency
procedures as the procedures relate to individual job responsibilities.
"Red Tag" Notices
All collection vehicles will be supplied with Red Tags - which include the
customer address, a description of the hazardous waste found in the container, and
Republic's customer service number - that can be affixed to the collection
container to indicate that the contents were not collected because hazardous waste
was discovered. The Red Tags will be perforated so that half can be attached to the
container, the other half brought back to Republic's office for documentation and .
follow-up. All information included on the Red Tag will be entered into the
6-98
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
customer service database to maintain a permanent history of the incident and
follow-up resolution. The Red Tag hard copies will be stored in a fire proof safe if
they relate to an incident of hazardous waste identification.
The Red Tag system is a tool to educate customers. Information about proper
disposal of hazardous waste will be included on the tag; all CSRs will be trained to
deal with any questions about hazardous waste and will contact the customer to
explain why his/her waste was not collected within 24 hours of the tag being placed.
Service infonnation also will be included in Republic's annual public education and
outreach materials to alert customers of the proper way to dispose of hazardous
waste and recommend hannless alternative cleaning agents that can be used instead
of hazardous materials. All of Republic's containers will be clearly marked with
notices warning that the disposal of hazardous wastes in such containers is
prohibited.
Random Container Audits
Residential collection presents a
unique challenge to discovering
household hazardous waste in the solid
waste and/or recycling stream. As part of
an ongoing effort to reduce improperly
discarded HHW, Republic will train
drivers to not only observe potential
hazardous materials on each collection
(i.e. upon dumping cans into the hopper)
but to conduct more intensive periodic HHW inspections in randomly selected
areas. Route supervisors will identify, for instance, one route per day over a one-
week period for the HHW audit. The driver will be trained to randomly select 20
solid waste, recyclables, and/or green waste containers as he is perfonning
collection. With each of these containers, the driver opens the container lids, and
inspect for any HHW materials that may have been placed in the container, then
dumps the cart into the vehicle hopper and perfonns a more intensive inspection
prior to cycling the contents. Since our residential vehicles contain hopper cameras,
we may be able to perfonn many of the audits without the need for individual cart
inspection at the curb, since the driver can observe the contents of the cart in the
hopper, prior to cycling the material into the vehicle body. Should the driver
identify HHW materials, he will immediately contact the route supervisor and/or
dispatcher and implement the appropriate measures. Similar procedures will be
undertaken for our commercial routes, however, hazardous materials identification
will be more intensive and part of regular route operations for commercial
·
·
·
6-99
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
collection. As an alternative to the driver perfonning the audit, we may utilize the
route supervisor to do a "ride-along" and assist the driver in the audit process.
·
6.4.6.2 Post-Collection Identification and Company-Owned
Disposal Sites
Hazardous Waste Load Checking and Screening Program at Landfills
A hazardous waste load-checking program is in effect at all of our landfIlls. The
Vasco Road Landfill has instituted a "Load Checking Program" to develop statistics
on the frequency and quantity of significant household toxic wastes which are being
disposed of at the site and to detennine if hazardous wastes from self-haul
customers or commercial accounts have been erroneously or unlawfully deposited
in waste loads. This program is in accordance with RWQCB requirement regarding
the periodic checking for hazardous wastes. It also satisfies the requirements of
CIWMB Section 20870 (Hazardous Waste) whereby a MSW landfill unit owner or
operator must implement a program for detecting and preventing the disposal of
regulated hazardous wastes. The program includes random inspection of incoming
waste loads, continuous visual inspection of wastes at the working face, installation
of signs at the entrance facility advising that hazardous wastes are not accepted,
training personnel in recognition of hazardous wastes and proper response
procedures, and reporting illegal disposal to the appropriate agencies. The
containers delivering the City's wastes will be randomly inspected to check the load
for unpennitted wastes. Any hazardous wastes discovered at the active landfill face
will be safely removed, correctly stored and logged in, and then removed to the
proper handling facility within 90 days. A description of the load checking
program is contained in the site's RDSI.
CERCLA Risk Mitigation- Use of Company-Owned Disposal Sites
As referenced elsewhere in our proposal, Republic has the unique ability to
reduce signifIcantly any perceived risk associated with CERCLA in the event we
are also selected as the City's Disposal Services contractor. This is due to our use
of Company-owned disposal sites and inherent multi-tiered screening process. As
such, we believe the risk of exposure to CERCLA related liabilities is remote.
Notwithstanding, as stated in our Disposal Services proposal, Republic will provide
full CERCLA indemnifIcation to the City as per the requirements of the City's RFP
and Draft Disposal Services Agreement if we are the selected Disposal contractor. It
should also be emphasized that Republic's strong fInancial base, three-tier
hazardous waste screening system (discussed elsewhere in this proposal), and data
management systems (discussed in Section 6.4.8), should provide the City with a
·
·
6-100
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
·
high degree of comfort and security with respect to the strength of such CERCLA
indemnification and risk mitigation related thereto.
It is also important to emphasize that any type of CERCLA indemnification offered
by a company, like Republic, that has significant financial resources as well as full
financial disclosure requirements under law (being that we are a publicly-held
company), is worth much more to the City than the same CERCLA indemnification
amount provided by a smaller, privately-held, company. We believe that certain
minimum financial (i.e. asset, debt to equity, etc.) requirements should apply to
contractors providing any such indemnification.
·
6.4.7 Spill and Clean-Up Procedures Resulting From Collection
Operations
Republic employs only the Best Management Practices in dealing with
environmentally sensitive occurrences such as oil or hydraulic leaks or spills. All
Republic vehicles and supervisor vehicles come equipped with brooms, shovels,
towels, and a spill clean-up kit, which includes polyethylene disposable bags (or the
equivalent), emergency response guidebooks, MSDS safety sheets, safety gloves,
shovels or other soil removal equipment, absorbent pads/pillows and oil containment
brooms, granular or powdered materials such as "absorb-all" for neutralizing and
containing oils or other acids or alkaline substances. Upon the occurrence of a spill,
Republic drivers are trained to report the spill (including nature, volume, material
type, and location) by radio dispatch to their Supervisor or Dispatcher who then
reports the spill to the proper authorities, radios our operations department for the
establishment of a work order and record of the incident, and mobilizes to the
location of the spill. Depending upon the nature and degree of the spill, the driver will
undertake the following steps: (a) set-up safety cones and, if applicable, activate
warning lights/flashers on the route vehicle, (b) notify appropriate authorities (unless
done by the supervisor), (c) immediately contain the spill utilizing absorbent pillows
and/or powder so as to prevent the spreading of the oil and run-off into the gutter or
stonn drain, (d) clean-up the area in question and discard any absorbent materials into
disposable sealed bags or containers for subsequent disposal.
After processing the work order for the spillage (which is down-loaded to the
Dispatch Department for the route supervisor and dispatch personnel), the Dispatcher
(or CSR) dispatches, by radio, to the Route Supervisor (if the Supervisor was not first
notified), specific information regarding the spillage and the estimated time for
resolution. The Supervisor then communicates, by radio, to the driver in order to
confirm the nature of the spill and status of the clean-up, and whether or not the local
Fire Department or relevant toxic control agencies should be summoned to the site.
·
6-101
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
The original work order information, as well as updated notes to the work order, is
maintained in an "Open Work Order file" until the Route Supervisor and/or driver
radios back to the Dispatcher (or CSR) that the spillage has been cleaned up. After
this occurs, the CSR calls the authorities or other interested third parties, if applicable,
in order to report the result and then updates the work order accordingly. At this
point, the work order is closed, pending sign-off by the driver and supervisor at the
end of the day. The customer file is then automatically updated.
In order to provide an effective mechanism to monitor the work orders, the
Customer Service Supervisor produces a summary report of all reported calls at the
end of each day. The report includes location, nature of call (i.e. hydraulic oil
leakage, etc.), time of call, and time and method of resolution. This infonnation is
sorted by route supervisor area and distributed electronically to the Route Supervisor
for "sign-off' at the end of each day and is reconciled against each work order. It also
serves as a mechanism to monitor the performance and follow-up of each route
supervisor and driver. In the remote instance where a work order remains open at the
end of a particular day, this information, by definition, will be referenced on the
report because the time of resolution will be left open.
·
6.4.8
Data Management and Reporting Systems
·
Reporting to the City
Republic will maintain all required infonnation and provide all required monthly
and annual records and reports regarding solid waste, recycling, organic waste, large
item collection, used oil collection, special events, HHW event data, as well as
program updates, and customer service infonnation, necessary to accomplish our
reporting and data retention obligations pursuant to Article 18 of the Draft Agreement
and as is necessary for the City to evaluate all aspects of our service and contract
compliance.
Republic will utilize our automated data retention and reporting system (inherent
in our "Soft Pak" data base) to maintain and produce the required information and
reports regarding those reports that relate to tonnage, number of accounts, yards,
pulls, deliveries, pick-ups, container exchanges and replacements, new account starts,
customer calls (by type), open/closed work order history, etc. Republic's automated
work order system and database provides a unique advantage to Republic in ensuring
the integrity and accuracy of this information, without the need for much manual
work effort by our staff.
·
6- 1 02
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
·
Reporting Systems, Materials Flow, Data Management, and "Check and Balance"
Republic will submit, in an accurate and timely manner, all reports required under
Article 18 of the Draft Agreement. Republic is in the unique position of being able to
maintain full control over the flow of its collected tonnage since all Dublin material
will be internalized through our network of processing facilities (See Section 6.6),
and if selected as the City's Disposal contractor, our disposal facilities (See Section
6.7). As such, we do not have to rely on the reporting accuracy of 3rd party
processing or disposal sites. We have an inherent "check and balance" system relating
tonnage flow and internal reporting.
The Dublin solid waste, recyclables, and organic waste stream will be delivered
directly to our company-owned Vasco Road Landfill (for solid waste), WCIRRF (for
recyclable materials), and our WCCSL Composting Site (for organic waste). Organic
waste materials will be screened and processed directly at our WCCSL Green Waste
Processing Facility, with any residual solid waste being disposed of at the Vasco
Road Landfill or Potrero Hills Landfill. All recyclable materials will be screened and
processed at our WCIRRF, with any residual waste being transferred to our Vasco
Road Landfill or Potrero Hills Landfill.
·
Republic will record and maintain, on a daily basis, detailed incoming and
outgoing tonnage information, by truckload (truck number), weight per load, time and
date, weight ticket number, origin, and disposal/processing site, etc. related to the
flow of Dublin material through such sites. At the disposal point, the trucks will be
weighed and emptied and the drivers will receive verification of tonnage disposed of
prior to leaving the facility. Upon finishing their routes, drivers will fill in "daily
tonnage logs" and turn these logs, along with all weight tickets, over to their supervisors
who will then sign-off on the logs and forward the information to our Data Input and
Reporting Group (DIRG). The DIRG will input and download the appropriate
infonnation (i.e. city/City where tonnage was generated, net tonnage disposed of,
disposal/processing site, material type, time, date etc.) into our mainframe computer and
"SoftPak" system where the information is stored indefinitely. It should be noted that
identifying the origin of the waste (reporting jurisdiction) is full~proof in that it is tied
into the route number (for front-loader and side-loader vehicles) and/or tax body/service
address (for roll-off) (which are all pre-coded in our system.) All disposal sites are also
pre-coded in our system.
A hard copy and/or computer file is filed with the City and also stored indefinitely
along with the disposal receipts. This data is available at all times for City review and
can be retained indefinitely. Our disposal and processing facilities (receiving the
material) will, by definition, maintain the same information, which will serve as a
"check and balance" and ensure accurate reporting and data retention.
·
6-103
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
We will also maintain detailed records regarding the types and quantities, if any, of .
hazardous wastes found in the residential or commercial waste stream and which was
inadvertently collected from service recipients within the City, but diverted from our
disposal and processing sites. Also included in these records will be specific
information as to residential and commercial solid waste observed to be contaminated
with hazardous substances, rejected as such and, therefore, reported to all proper
agencies. This would also include any hazardous wastes that Republic observes as
being unlawfully disposed of or released on any City property, etc.
All of the above information, as well as the reports and infonnation required
pursuant to the Draft Agreement, will be maintained on a computerized database,
accessible to the City upon request and maintained within Republic's mainframe data
files, computer back-up files (at Republic's Northern California headquarters and in
off-site fire-proof safes) indefinitely. All hardcopy reports and source documents (i.e.
weight tickets, other initial hand-written records, etc.) will also be maintained both
on-site and off-site on microfilm, depending upon the age of the hardcopy reports and
source documentation. Republic will also maintain an insurance policy repository for
all insurance policies required pursuant to the Draft Agreement.
Data regarding recyclables processing will be reported to Republic by any 3rd party
processors that we may utilize for special materials (i.e. certain bulky items, etc.), in
addition to the daily tonnage verification procedures identified above. These .
processors maintain state-of-the-art materials processing and verification systems
enabling complete and accurate reporting and confirmation of incoming tonnage and
tonnage diverted and marketed, by material type.
6.5 Diversion Plan
6.5.1 Diversion projection for Year 1 of the Agreement
The following represents Republic's diverted tonnage estimates for the first year of
the contract. Our estimates include the maintenance of the current waste diversion
and recycling programs currently in place, as well as a significant increase in
commercial recycling participation throughout the first year of the contract, and
ramping up each year thereafter. We also expect an increase in organic waste tonnage
diverted, over time, in the residential sector but that such increase will not be
significant in Year 1.
.
6-104
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
· Recyclables Organics Total Diverted Tons
Residential Curbside 4,153 3,626 7,779
Residential Large Item 390 134 524
Residential X-Mas Tree 44 44
Commercial/MF/City Fac. Bin/Cart 2,710 300 3,010
Roll-off & Special events 250 1,993 2,243
6,963 6,097 13 ,600
6.5.2 Diversion Programs
The following is an outline of the diversion programs that Republic will have in
place at the outset of the contract, and which are discussed throughout our proposal
and/or mandated pursuant to the Draft Collection Services Agreement:
·
CJ Residential Curbside Recyclables Collection
CJ Residential Curbside Green waste/Organics Collection
CJ Large Item Collection (recycling of reusable and recyclable items)
CJ Residential Christmas Tree Collection and Drop-off
CJ Commercia1/Multi-Family Recyclables Collection- Bin, Cart, and Roll-off
CJ Commercial Green/Organic Waste Collection- Bin, Cart and Roll-off
CJ City Facilities Recycling
CJ Special Events recycling
CJ Used Motor Oil/Filter Collection
CJ HHW Drop~off Collection
·
Commercial Recycling
The greatest opportunity for a significant increase in waste diversion lies in the
City's commerciallindustrial sector. In the area of waste reduction and diversion,
Republic plans to focus most of its energies in increasing the level of participation
among commercial/industrial service recipients through the following means:
CJ Intensive Public Education and Outreach effort in order to increase
public awareness of the available programs and customer benefits of
recycling- See particularly Section 6.2 ("Public Education Plan"), as
well as Section 6.1 ("Transition Plan").
CJ The employment of a full-time Public Outreach and Recycling
Coordinator to develop and launch the outreach effort as well as to
6-105
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
spearhead waste assessments/audits, on-site visits, and implement
programs- See particularly 6.2 ("Public Education Plan"), as well as
Sections 4.2 ("Staff responsibilities"), and Section 6.1 ("Transition
Plan").
o Aggressive waste assessment/audit program for commercial
generators, followed up with the design of individually tailored
recycling programs for large and small generators- See Appendix D
(Commercial Recycling Program") and Section 6.2 ("Public Education
Plan").
o The design and implementation of individually tailored commercial
recycling programs for large and small generators, in order to
maximize the amount of recoverable materials, coupled with a user
friendly Usingle-stream" set-out and collection approach to increase
participation, maximize container and space utilization, and maximize
vehicle utilization on city streets- See Appendix D (Commercial
Recycling Program").
·
6.5.3 Diversion Facilities
The following are the principal processing facilities that will be utilized by
Republic for the processing and marketing of the following materials streams. Please
note that, with the exception of the HHW materials, all processing facilities are
owned and operated by Republic and detailed descriptions related to these facilities,
including facility name, location, owner/operator, permit status, and permitted
capacity, is provided for in Section 6.6 of this proposal.
·
, , " , "" " , ú' '~1~~
Materials Stream Processing Facility OwnerfOpera~~t:'l\
, ,,:',;: J.iJ,\
.. . .
WCRR/IRRF (1)
WCCSL (2)
WCRRJIRRF (1)
WCCSL (2)
WCRR/IRRF (1)
WCCSL (2)
WCRR/IRRF (1)
WCRRlIRRF (1)
RepublIc
Republic
Republic
Republic
Republic
Republic
'-l
---1
_._,.~._._--j
~._~.,--~
,
i
-------1
ResIdentIal CurbsIde Recyclables
Residential Curbside Green waste/Organics
Large Item recycling of reusable and recyclable items
Residential Christmas Trees
Commercial/Multi-Family Recyclables
-.
Commercial Green/Organic Waste Collection
... "
City Facilities Recyclables
...'m~~'"'~'''·___'~_'____1
- .
Special Events recyclables
Republic
Republic
,
,
·,-------1
_~","~_.J
·
6-106
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
·
: Materiåls Stream ' Processing Facilitx OW11er/operalt~~~~
¡ _ "_"__ _ _ _ ~ _ ~_~_, _~ _____ _I , I _____ 1 ..:-:....!.!L::¡l~~
Used Motor Oil/Filter materials
~_.~,
PSC (3)
PSC (3)
PSC
PSC
HHW Drop-off Collection materials
(1) The processing facility proposed to be used by Republic for recyclables materials
processing and marketing is the West County Resource Recovery Facility (WCRR)
located at 101 Pittsburg Avenue, Richmond, California 94801. Republic, through
WCRR, owns and operates the Integrated Resource Recovery Facility (IRRF) (aka
West County IRRF or "WCIRRF"), which is the facility that will process all of
Dublin's recyclable materials- See Section 6.6.1 of this proposal.
(2) The processing facility proposed to be used by Republic for green/organic waste
processing and marketing is the West Contra Costa Sanitary Landfill and
Composting Facility (WCCSL) located at One Parr Blvd, Richmond, CA 94801.
Republic, through WCCSL, owns and operates the WCCSL Composting Facility-
See Section 6.6.2 of this proposal.
(3) The company that will operate the HHW Drop-Off event as a subcontractor to
Republic, as well as recycle our used motor oil, is Philip Services Corporation
("PCS"), located at 3909 Park Road, Suite D, Benicia, CA 94510.
·
6.5.4
Household Hazardous Waste Drop-Off Program
Republic plans to utilize Philip Services Corporation ("PCS") as a subcontractor
in the operation of the HHW drop-off event. In the event Republic is awarded a
franchise agreement with the City of Dublin, and at Republic's direction, PCS will
provide Household Hazardous Waste Round-Up event services to City of Dublin
single-family and multi-family residents, in accordance with the terms and conditions
of the City's RFP, Draft Agreement attached to the RFP, addenda to the RFP, and all
Federal, State, and Local laws and regulations that govern a HHW Round-up event
such as this.
·
PCS' Background and Qualifications
PSC is a fully integrated resource recovery and industrial services company
providing steel, copper and aluminum processing and recovery service, solid and
liquid by-products recovery, and industrial and remediation services throughout North
America. PSC currently employs over 5,000 people and operates 120 facilities and
offices across North America. As a full service company, PSC provides management
of household, small business and RCRA regulated wastes; consulting, remediation,
transportation, engineering and lab services; as well as hazardous waste recycling,
treatment and processing. PSC places an especially strong emphasis on innovative
recycling methods and alternatives to disposal. PSC's Northern California service
6-107
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
office, located at 3909 Park Road, Suite D, Benicia, CA 94510, employs a dedicated ..
household hazardous waste staff of ten full-time and over forty part-time employees.
In addition, PSC encourages other trained and experience team members to assist in
its HHW operations on the weekends. PSC HHW Services consistently operates over
1,000 days of HHW collection per year. These programs include mobile, one day, and
fixed facility operations throughout the State of California.
PSC will provide HHW Specialists and Technicians to assist with the unloading,
sorting, identification and packaging of waste during operation, or on a scheduled
basis. PCS has built the largest HHW staff in Northern California, consisting of over
40 part-time technicians and 20 full time employees. These employees are faIIÙliar
with pennanent facility operations, mobile collection events, and other program
activities such as material reuse programs, CESQG, and electronics recycling. To
supplement its own staffing resource, PSC has developed an exclusive partnership
with Industrial Services Company, the largest provider of OSHA HAZWOPER
certified labor in Northern California.
PSC proposes to use its company, Philip Transportation & Remediation Inc.
(PTR) , as the primary transporter for the City of Dublin's Program. PTR has been
building this transportation fleet since 1969 and is one of this country's safest
hazardous waste transportation companies. PTR is licensed in all 50 United States.
The local PSC fleet currently consists of over 40 power units and 100 trailers. Each .
is designed and maintained to transport a specific cheIIÙstry or load type.
PSC treatment facilities carry all the necessary local, state, and federal permits,
licenses, and certifications to manage the City of Dublin's household hazardous
waste. As the owner and operator of a large network of Treatment and Recycling
facilities, PSC offers a guarantee of waste acceptance to all of its customers upon
shipping. The extensive treatment and storage capacity at our facilities ensures that,
once shipped, the waste will be accepted immediately off the transportation vehicle
and managed as soon as possible thereafter.
Quantity Limit Alternative
As part of this program, Republic proposes the eliIIÙnate the twenty (20) ton
HHW liIIÙt, and the corresponding right to be compensated for HHW in excess of 20
tons (contained in Section 11.06.3 of the Draft Agreement), and replace it with the
right to charge the City on a per car basis, in excess of 500 cars for a single event. In
the event that the number of cars dropping off HHW exceeds 500, Republic reserves
the right to charge up to an additional amount per car over the 500-car figure,
("Overage" charge to be deterIIÙned), however, it is our understanding that the
likelihood of exceeding the 500 car limit is remote given the fact that last year's event .
yielded approximately 300 cars. The quantity limit per car will be governed by State
6-108
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
.
law, which is approximately 15 gallons per car (or 125 pounds per car). Please note
that if all 500 cars participated at the maximum level allowed, the total acceptable
quantity under our "500 car maximum" proposal would equate to over 30 tons, before
the Overage charge would apply. As such, Republic's proposal is more favorable to
the City than the 20-ton limit contained in Section 11.06.03 of the Draft Agreement,
yet it is easier to monitor from the standpoint of unit measurement.
Additional Acceptable Materials
PCS has offered to include the following materials in the drop-off program, in
addition to those set forth in Article 11 of the Draft Agreement: Mercury, Small
Compressed Gas Cylinders, Aerosols, Computer CPUs, Computer monitors,
Televisions, and Fluorescent tubes (Note: We assume the City's reference to "sprays"
means aerosols, therefore, the inclusion of aerosols is more a point of clarification
than it is an additional material).
Event Operations
PCS will conduct all event operations, materials transportation, and
disposal/recycling services, including but not limited to securing of the site (with the
City's assistance); obtaining of all permits; site set-up and preparation; event
operations; unloading of materials; materials handling; sorting/screening (chemist);
laboratory/unknown materials identification (chemist); waste storing, packaging and
loading; site tear-down; supplies; invoicing and reporting; materials reuse and
recycling; and waste and materials disposal. A detailed proposal relating to PCS'
program event services for the Dublin program can be provided upon request.
Customer Service and Appointments
PSC will provide and maintain a complete reservation system. The system will
consist of a toll-free phone number and e-mail address for residents to access for
information on the event and to schedule an appointment. The hotline would be
manned during regular business hours by a dedicated HHW customer service
representative. If the hotline is on another line or unavailable, callers will have access
to an automated voice mail system. The voice mail system (Panasonic KX- TVS200)
includes two dedicated mail boxes for the City of Dublin event; additional mailboxes
can be added upon request. Each mail box has a maximum capacity of 100 messages.
Alternatively, residents may send an email to PCS' dedicated account requesting an
appointment or further information. All voice mail messages and emails will be
returned within one business day.
.\
.
PCS' hotline operator will screen residents according to eligibility criteria
established by the City of Dublin. All qualifying residents will receive a designated
time slot to participate in the temporary collection event. Once the appointment has
6-109
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
been established, PSC will mail a confirmation flier to the resident. This flier will .
contain the residents' name, address and appointment time, a map and written
directions to the site, and infonnation on acceptable and unacceptable items as well as
handling and transportation instructions. On the reverse side of the flier PSC can
include a participant survey. This survey will be submitted to Republic Services and
the City of Dublin for approval prior to its use.
The appointment system is typical for temporary drop-off events and helps to
ensure that (a) residents are fully informed as to program requirements before arriving
at the site, since they must call-in before utilizing the drop-off facility, (b) a pre-
screening process and mailing confirmation process takes place to ensure that only
residents of the City are utilizing the site, (c) there are no "bottlenecks" and/or safety
issues that could otherwise result from clusters of customers arriving at the same
time, and (d) there is maximum participation and utilization of the site, during
available site hours, since the flow of traffic and participation in the event is properly
managed and maximized over the time allotted.
6.6
Processing Plans
.
6.6.1 Recyclable Materials Processing
Processing Facility and Site Description
The processing facility proposed to be used by Republic is the West County
Resource Recovery Facility (WCRR) located at 101 Pitts burg Avenue, Richmond,
California 94801. Republic, through WCRR, owns and operates the Integrated
Resource Recovery Facility (IRRF), under regulatory supervision of the West Contra
Costa Integrated Waste Management Authority, a California Joint Exercise of Powers
Authority, consisting of the Cities of EI Cerrito, Hercules, Pinole, Richmond, and San
Pablo. Built in 1996, the West County IRRF receives, sorts, and sells recyclable
materials collected within those municipalities and other jurisdictions as approved by
the Authority.
The West County IRRF is located on a 17-acre lot, one mile from Republic's
West County Landfill in the City of Richmond. Republic, through WCRR, owns the
equipment, which includes various material handling equipment and two sorting
lines, and operates the recyclables processing facility. The Facility provides a
number of services ranging from transfer capabilities to single stream curbside
material processing. WCRR also operates a Household Hazardous Waste Facility .
6-110
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
.
located on the property that serves as a household hazardous waste drop-off site for
West Contra Costa County residents. The facility is a Certified Recycling Center that
operates a Buy Back Center accepting a wide variety of recyclable materials from
third parties. The facility has a building that provides an indoor location for the
sorting equipment used to process residential curbside recycling material, commercial
recycling material, and source separated recycling material. The enclosed (building)
portion of the facility is approximately 60,000 square feet (200 feet by 300 feet). The
West County IRRF processes approximately 170 tons per day of recyclable materials
per day (five days per week), of which approximately 40 percent per day are plastic,
glass, metal, and aluminum containers, with the remainder being fiber materials.
Permits, Regulatory Contacts, and Import Restrictions and Fees
The facility operates under a Solid Waste Pennit #07-AA-0034 and a Land Use
Permit #2053-92. Both are monitored by the Lead Enforcement Agency (LEA). Our
LEA is:
Mr. Vince Spencer, REHS
Senior Environmental Health Specialist
Contra Costa Environmental Health
2120 Diamond Blvd #200, Concord, CA 94520-5710
925-646-5225 ext 234.
.i
The facility is regulated by the West Contra Costa Integrated Waste Management
Authority. Any importation of material from outside the local jurisdiction must be
approved by the West Contra Costa Integrated Waste Management Authority. This
has been successfully done for several other communities. The WCCIWMA
approves and directs the collection of Host Mitigation Fees on behalf of Contra Costa
County on all jurisdictional material delivered to the facility. They retain the right to
direct collection of Host Mitigation Fees for certain out of area material. The current
Host Mitigation Fee rate is $2.76 per ton. The contact for the West Contra Costa
Integrated Waste Management Authority is:
Mr. Steve Devine
Executive Director
WCCIWMA
One Alvarado Square
San Pablo, CA 94806
.
The West County IRRF also holds permits from various other agencies. The most
notable are from the Bay Area Air Quality Management District, State Water
Resource Control Board, State of California Department of Conservation Division of
Recycling, Contra Costa County Fire Protection District, Department of Motor
6- 111
Republìc Services
Proposal for Collection and Disposal Services
Technical Proposals
Vehicles: Motor Carrier Permit, the Department of Food and Agriculture Division of
Measurement Standards, and permit by rule for the Household Hazardous Waste
Facility.
Processing Systems, Tracking of Tonnage, & Historical Residue Percentages
Republic has the capability of processing and marketing all of the residential and
commercial recycling materials listed in Section 1.62 of the Collection Service
Agreement as well as the flexibility to accommodate additional material types and
quantities.
The following is a general process description of our processing system including
the receiving, storage, and processing of inbound materials; recovered materials and
product storage, handling, and shipment; and residue handling and disposal methods.
· Receiving and Weighing~ Each truck arriving at the facility proceeds to the
scale house. The scale house attendant/weigh master identifies the customer,
verifies material and origin, weighs the incoming material on certified scales,
and directs the truck to the processing building. The scale computer program
tracks all incoming material by type and origin.
· Un~Loading and Pre~processing Storage~ Inside the processing building,
operators provide directions to drivers as to where the load is to be off loaded.
The building is divided into several areas to stage and store material prior to .
processing. The West end of the building is set aside for storage of
unprocessed residential curbside material. The East end of the building is
designated for source-separated material such as cardboard, plastics, metals,
etc.
.
· Materials Screening and Metering- The processing of the curbside material
begins with an in feed conveyor that brings the material to an elevated sort
line. The material as it is conveyed to the sort line passes through a load
leveler that meters the amount of material to be sorted. The material then
passes across a disk screen that screens out fines containing broken glass,
shredded paper, bottle caps, aluminum cans, and any other materials smaller
than about two and one half inches. The screened material is run under a
magnet that removes ferrous metals. The fines are then stored in a bunker for
further processing.
· Processing~ First Sort~ The paper and bottles that pass across the disc screen
proceed to the first sort line. The primary manual sort consists of sorting the
cardboard, kraft paper, chipboard, and residue (non recyclable items) from the
newspaper/mixed paper. Once the cardboard products and residue are
removed, the first sort line deposits the material onto the newspaper screen. .
6~1l2
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
.
.
.
·
The newspaper screen mechanically separates the containers from the
newspaper. The separated newspaper can be directed to a baler or to a storage
bunker.
Processing- Second Sort- The containers and mixed paper/junk mail that is
separated by the newspaper screen is conveyed to a second paper screen. This
polishing paper screen mechanically separates the small mixed paper and junk
mail from the containers. The separated paper is conveyed to a storage bunker
for baling later. The containers are conveyed to the container sorting line.
Processing- Third Sort- The next phase of the manual sorting begins with a
final removal of any remaining residue. The manual sorting continues with
the removal of each marketable commodity in the following order: natural
HDPE (#2) plastic containers, PETE (#1) plastic bottles, colored HDPE (#2)
and Mixed (#3-7) plastic bottles, tin (by an overhead electromagnet), and
glass. By the time the material passes the glass sorting station all that remains
are fines, aluminum cans, aluminum foil/light scrap, and small/shredded
mixed paper too small for our paper screens to recover. The remaining
material passes over an Eddy current non-ferrous separator that recovers the
aluminum and non-ferrous metals.
·
· Processing- Forth Sort- The remaining material after the Eddy current non-
ferrous separator consists of glass fines and small/shredded mixed paper too
small for our paper screens to recover. The remaining material is conveyed to
a portable vibratory screen that separates the glass fines from the
small/shredded paper. The glass fines are stored in roll-off containers for
shipment to the glass processors.
· Materials Storage and Baling- Each of the aforementioned commodities is
sorted into storage bunkers located beneath the sorting lines. These storage
bunkers are linked directly to the baler. As the bunkers are filled, each may
be baled on an as needed basis. A portion of the glass is hand sorted and
stored directly into roll-off containers.
· Post Processing- Fifth Sort- The stored screened out fines are further
processed along the container line by way of a second in feed that loads
material only to the container sort line. The screened fines are first run over a
second vibratory screen that recovers the glass fines from other material. The
rest of material is manually sorted to recover the different recyclable
commodities. The remaining material is run over the portable vibratory
screen to separates any remaining glass fines from the material. Again, the
glass fines are stored in roll-off containers for shipment to the glass
processors.
6-113
Republíc Services
Proposal for Collection and Disposal Services
Technical Proposals
· Materials Storage, Baling, and Transportation- All the processed material is
either baled or stored in roll off containers. The roll off containers with glass
are set outside in the paved load out staging area located on the North side of
the property. In order in ensure product quality, each material's bales are
inspected as baled. Weather sensitive materials such as paper products ready
for shipmentfsale are inventoried and stored indoors to prevent deterioration.
All other non-weather sensitive materials ready for shipmentfsale are
inventoried and stored outside in the paved load out staging area located on
the North side of the property.
· Material Marketing and Shipment to Market- The recovered material is
marketed through various brokers and direct end users in the United States
and over seas. As previously mentioned, all incoming material is weighted by
jurisdiction and material type. All material shipments are weighted prior to
leaving the facility. The inventory tracking system allocates outgoing
material based on percentages determined directly from the incoming delivery
weights. We also typically perfonn periodic sort studies for each municipality
in order to determine the proper cross-section of individual commodities.
· Residue Handling and Disposal- All residue and non-recyclable material is
disposed of through the transfer station portion of the facility and hauled off to
a nearby landfill. Residue is directly related to the quality of the incoming
material. Our historical residue levels for the entire facility of all recovery
operations year to date for 2004 is 21 % and for 2003 was 22%.
A process flow diagram of the facility can be provided upon request.
.
.
Processing Capacity and Capacity Guarantee
The current overall processing capacity of the facility for single stream material is
approximately 20-22 tons per hour or 140-150 tons per eight hour sorting shift (6.7
hours of actual sorting). The current shift schedule is one sorting shift for residential
curbside material and one baling shift for source separated commercial material five
days per week. Currently, there is available capacity to handle the City's recyclable
materials flow during the course of our current shift schedule. This includes an
anticipated increase in residential and commercial recyclable material over the life of
the contract. In addition, if necessary, Republic has the ability to create a significant
increase in available daily tonnage capacity through additional sorting shifts,
additional sorting hours, or additional processing days. As such, we can provide a
guarantee that we will have sufficient daily and annual capacity for the recyclable
materials collected under the Collection Service Agreement over the life of the
Agreement. .
6- 114
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
.
Contingency Planning
There are several contingency plans for equipment failures. The facility has a
historical record of ample storage capacity in the event of equipment breakdown.
Most equipment failures are repaired within 24 hours. In the event of a major failure,
the facility maintains an eight person portable sorting belt that can be put in place and
operational within one hour in order to maintain ongoing processing capacity.
Additionally, the facility's sorting lines were designed with maximum flexibility in its
configurations. The sorting lines can be reconfigured through its reversing belts to
bypass areas that need repair. Back-up generators are also on site in the case of power
outages.
6.6.2 Organic Materials Processing
.
Processing Facility and Site Description
The processing facility proposed to be used by Republic is the West Contra Costa
Sanitary Landfill and Composting Facility (WCCSL) located at One Parr Blvd,
Richmond, CA 94801. Republic, through WCCSL, owns and operates the WCCSL
Composting Facility, under regulatory supervision of the Local Enforcement Agency,
County of Contra Costa Health Service Department, and Environmental Health
Division. Built and established in 1953, the WCCSL is a Class II landfill operation,
which accepts waste types under this classification, which includes green materials
and food waste organic materials. The West Contra Costa Sanitary Landfill receives
the wastes generated from the cities of Hercules, Pinole, San Pablo, Richmond and El
Cerrito and the surrounding area of western Contra Costa County. Some wastes are
received from Central Contra Costa, Alameda and Marin Counties.
.
The WCCSL Composting facility is located on a 340-acre land area,
approximately one mile from Republic's West County Resource Recovery (WCRR)
in the City of Richmond. The facility is approximately 17 acres of permitted
operation, which includes the on-site compo sting area. Republic, through WCCSL,
owns the equipment for this operation, which includes a grinder, screen,
scarab/windrow turner and applicable loaders and excavators. WCCSL is permitted
to accept 2,500 tons per day of all materials, of which 81 tpd is permitted for
compostible material processing, with a maximum permitted design capacity of
11,600 cubic yards. Although Republic has sufficient excess capacity to process the
organic material received from Dublin, a new composting permit is expected to be
issued in early 2005, raising the average daily permitted capacity to 450 tons per day.
The facility operates six (6) days a week, and processes green and wood waste
6-115
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
material into ADC (alternate daily cover), biomass fuel and various soil amendment .
products such as mulch and compost, for distribution to end markets.
Permits, Regulatory Contacts, and Import Restriction and Fees
The facility operates under a Solid Waste Permit #07-AA-000l for the landfill
disposal site and Solid Waste Pennit #07-AA-0044 for the organic composting
operation. The Local Enforcement Agency (LEA) and the California Integrated
Waste Management Board (CIWMB) monitor both. Our LEA is:
Ms. Lori Braunesreither, REHS
Senior Environmental Health Specialist
County of Contra Costa
Health Services Department
Environmental Health Division
2120 Diamond Blvd., Suite 200
Concord, CA 94520
925-646-5225 Ext. 232
Other permits and regulatory requirements are as follows:
· Contra Costa County Land Use Permits #2054-92 and #2043-94 .
· City of Richmond Land Use Permit #92-53 for the Central Processing Facility
· BAAQMD Permit to Operate Plant #1840 - Landfill Gas Collection System
· BAAQMD Permit to Operate Plant #198 - Wood Shredding and Screening
· State Water Resources Control Board- General Industrial Activities Storm
Water Discharge Permit NO!
· CCCo Hazardous Materials Business Plan dated 02/28/02
· Notification to DTSC/CCCo of Cathode Ray Tube (CRT) Material Handling
dated 12/18/01
· Wastewater District Resolution #2-16-99B authorizing WCWDIWCL
Leachate Agreement dated 02/16/99
· West County Waste Water District - Waste Water Discharge- WCWD/WCL
Agreement dated 03/30/99
· City of Richmond Leachate Agreement with WCWDIWCL dated 04/24/01
· City of Richmond Fire Department Permits
· OSHA Air Tank 5- Year Permits
· State Department of Health Services - Waste Classification of Leachate dated
06/03/88
· BCDC Agreement dated 03/16/83
· Corps of Engineers Agreement dated 12/15/78
· Landowner Responsibility Acknowledgement dated 02/03/93
· State of California Air Resources Board - Testing Guidelines for Active Solid .
Waste Disposal Sites dated 12/86
6-116
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
.
. BAAQMD Title V Major Source Review Permit dated 05/31/02
· RWQCB Waste Discharge Requirements Orders R2-2002-0066
The WCCIWMA approves and directs the collection of Host Mitigation Fees on
behalf of Contra Costa County on all jurisdictional material delivered to the facility.
They retain the right to direct collection of Host Mitigation Fees for certain out of
area material. The current Host Mitigation Fee rate is $.75 per ton for processed
material. The contact for the West Contra Costa Integrated Waste Management
Authority is noted in Section 6.6.1.
Processing Systems, Tracking of Tonnage & Historical Residue Percentages
Republic has the capability of processing and marketing all of the residential and
commercial organic recycling materials listed in the RFP.
.1
The following is a general process description of our processing system including
the receiving, storage and processing of inbound green waste and food waste
materials; recovered materials and product storage, handling, and shipment; and
residue handling and disposal methods.
· Receivine: and Weie:hine: - Each truck arriving at the facility proceeds to the
scale house. The scale house attendant / weighmaster identifies the customer,
verifies materials and origin, weighs the incoming material on certified scales,
and directs the truck, with the assistance of additional site personnel, to the
processing / disposal location. The scale computer program tracks all incoming
material by type and origin and allows for proper gridding of material to specific
site locations at the processing site.
. Unloadine: and Pre-processine: Storae:e - Once the vehicles are within the
facility area for green waste handling, operators and laborers will provide
direction to the drivers as to where to place the material to be unloaded. The area
is divided into several areas to stage and store material prior to processing. The
north side of the area consists of large stumps and green material. The center and
east side of the area is the immediate unloading and stockpiling location for
residential and commercial green waste organic material. The west side of the
area consists of wood waste material and processed organic material for screening
and composting.
· Materials Screenine and Meterine: -The processing of the organic material
begins with a floor sort program, in which laborers remove any large
contaminants or materials which cannot be processed by the grinder. Once
material is sorted and screened, operators place material into the grinder via an
.
6-117
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
excavator or loader machine operation. The grinder processes the organic
material, discharging the processed material thru an end chute, which stacks the .
processed material to be transferred to the screen operation for screening. Once
screened, material will be placed in windrows, and turned frequently with a scarab
windrow machine. Water is supplied via mobile water truck units. Temperature
readings are taken daily to assure operating temperatures do not exceed higher
than 170 degrees F for processing. Compost piles and raw material stockpiles
cannot exceed a height limit of twenty (20) feet high and firebreaks must be
maintained. Windrows are established not to exceed seven (7) feet in height and
fourteen (14) feet in width. The length of the piles will depend upon the
compo sting method, amount of compostible materials received, and the
dimensions of the available processing area.
. Materials Storage. Composting and Transportation· All the organic
material received at the site is processed and screened for composting and other
soil amendment products, as well as boiler fuel. Some portion of material is used
for ADC (alternate daily cover), in which the CIWMB has approved a percentage
for this purpose. Republic will ensure that the quantity of organic material
received from Dublin is not used for alternative daily cover. Some of the compost
material is transported via on site haul truck to the Recycle Pad Area for general
customer purchase of compo sting material. The majority of the compost is sold to
landscaping companies and retailers/wholesalers of soil amendment products.
Rates for the material are posted at our scale house operation and small to large
quantities are available to the general public. Republic will make certain
quantities of soil amendment products available to the City and residents pursuant
to the provisions of Section 16.03 of the Draft Agreement.
.
. Residue Handlimz and Disposal· All residue and non-recyclable organic
material is disposed of on site at the active area for the Class II operation. The
material is pre-sorted through the floor sort program with manual labor and some
equipment handling. Material is then loaded into haul trucks and transported to
the active area for disposal. Box loads are tracked daily to indicate the amount of
residue generated in the organics recycling program. The residue percentage is
directly related to the quality of the incoming organic material.
Processing Capacity and Capacity Guarantee
The current overall processing capacity of the facility for all material is
approximately 40 - 50 tons per hour, averaging approximately 450 tpd (based on a ten
(10) hour daily operation / five (5) days a week). Currently, there is available capacity to
handle the City's organic materials flow during the course of our current daily operation.
This includes an anticipated increase in residential and commercial organic recyclable .
6-118
Republic Services
.
.'
.
Proposal for Collection and Disposal Services
Technical Proposals
material over the life of the contract. In addition, if necessary, Republic has the ability to
create a significant increase in available daily processing capacity through additional
shifts, hours and additional processing days. As such, we can provide a guarantee that we
will have sufficient daily and annual capacity for the organic recyclable materials
collected under the Collection Service Agreement over the life of the Agreement.
Contingency Planning
There are several contingency plans for equipment failures. The facility has
sufficient room to temporarily store materials in the event of equipment breakdown.
Most equipment failures are repaired within twenty-four (24) hours. In the event of a
major equipment failure, the facility has support and back up equipment at other landfill
operations and has the means to obtain rental equipment equivalent to the operation of
current equipment standards for the compo sting operations. Support equipment is readily
available within twenty-four (24) hours upon request.
6.7 Disposal Operating Plan
Republic Services, through Republic Services Vasco Road, LLC ("Vasco Road
Landfill or VRL"), is proposing to utilize this state-of-the-art Class ill disposal facility
for the City of Dublin solid waste. The Vasco Road Landfill has been serving Alameda
County cities and others with their solid waste disposal needs since 1963 and has had an
outstanding reputation of operational, environmental, and contract compliance. Republic
acquired ownership of the VRL from its previous owner, Browning Ferris Industries of
California (BFI) on January 3,2000.
Facility Name: Republic Services Vasco Road, LLC
Address: 4001 N. Vasco Road, Livermore. CA 94565
Telephone number: (925) 447-0491
Name of owner: Republic Services, Inc.
(Republic Services Vasco Road, LLC)
Principal Contact: Mr. Paul M. Nuti, P.E.
Republic Services does not require the use of a Transfer Station as part of the solid
waste disposal proposal as the Vasco Road Landfill is within the 15-miles of the City of
Dublin and thus meets the intent of Policy 4.5.2 of the Alameda County Integrated Waste
Management Plan.
6-119
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
Regulatory Compliance
The Vasco Road Landfill is a fully permitted state-of-the-art, fully composite-lined
landfill with a permitted daily capacity of 2,518 tons per day (seven days per week). The
Vasco Road facility is in total compliance with all Federal, State and Local
environmental laws and regulations including Subtitle D (of "RCRA"). The Vasco Road
Landfill has environmental control systems that can guarantee that waste entering the site
is screened for hazardous wastes (including the use of hazardous waste detectors that
screen incoming loads for hazardous materials) and that all acceptable waste is place only
on a composite landfill liner.
We maintain strict adherence to environmental laws and regulations through standard
operating procedures and ongoing employee training at a level in excess of industry
standards. All environmental and hazardous waste management issues and requirements
are thoroughly addressed in our facility permits. The facility adheres to stringent local,
state and federal regulations regarding odor, noise, dust, vectors, traffic, litter, and
appearance. In addition, a rigorous inspection and screening program is applied at the
facility in order to identify, remove and properly transport any inappropriate materials
that may enter the facility. The conditions of operation and pennit requirements of the
facility are available though the State of California Integrated Waste Management Board
or through our office. We have very detailed hazardous waste identification, handling,
and management policies and procedures that can be provided upon request. These
policies and procedures include details regarding descriptions of acceptable and
prohibited wastes, load screening procedures (types, frequencies, methods, recording,
notification, etc.), training, methods of determining waste acceptability, handling and
disposition of prohibited wastes, control procedures and reporting.
In addition, Republic has the unique ability to reduce significantly any perceived risk
associated with CERCLA due to our being the owner and operator of the Vasco Road
Facility.
Subtitle D of the Resource Conservation and Recovery Act ("RCRA ")
On November 9, 1991, the U. S. Environmental Protection Agency (US EPA) released
new regulations for landfills and landfill expansions. These regulations are found in Parts
257 and 258 of Title 40 of the Code of Federal Regulations (CFR) and implement
Subtitle D of the Resource Conservation and Recovery Act (RCRA). The regulations
became effective in October 1993. Major portions of the regulations include location
restrictions, facility design and operational criteria, groundwater monitoring and
corrective action requirements, closure and post-closure care, and financial assurance
requirements.
6-120
Republic ServÎces
.
.
.
Proposal for Collection and Disposal Services
Technical Proposals
.
Subtitle D contains prescriptive landfill design and liner requirements. Subtitle D
prescriptive design requirements mandate a composite liner system consisting of two feet
of clay with a permeability of equal or less than 1 x 10-7 centimeters per second and a
synthetic liner system at least 30 thousandths of an inch (30-mils) thick (or 60 mils, if
HDPE) for all new landfills and lateral expansions of existing landfills constructed after
1993. California has an approved State Implementation Plan (approved by the US EPA,
Region IX) to implement Subtitle D. California's program was implemented by
legislative changes to the California Public Resources Code, by modifications to the
California Code of Regulations (CCR) Title 27, and the California State Water Resources
Control Board (SWRCB) issuance of Resolution No. 93-62, Policy for Regulation of
Discharges of Municipal Solid Waste.
The VRL design and construction of disposal units since 1993 complies with the
Subtitle D requirements.
Environmental Monitoring Systems
.:
Water Monitoring Program
The main objective of the environmental monitoring program at the Vasco Road
Landfill (VRL) is to assure that potential pollutants, which may originate at the landfill,
do not impact humans and the environment.
The groundwater detection monitoring program at the VRL has been implemented
since the early 1980' s. Current regulatory requirements, related to groundwater
monitoring at the VRL, are stipulated in the Waste Discharge Requirements (WDRs)
adopted by the California Regional Water Quality Control Board (CRWQCB) on 20
March 1996. The WDRs require that groundwater, leachate and surface water be monitor
at the site and data be reported to the regulatory agencies at quarterly and semi-annual
frequencies. The groundwater monitoring program is designed to monitor groundwater
quality in alluvial deposits and bedrock located within and around the perimeter of the
VRL. The program includes the required elements of a Detection Monitoring Program
(DMP), as described in the CRWQCB Order No. 93-113, dated 15 September 1993, and
in Title 40 of the Federal Code of Regulations (a.k.a. Subtitle D). The implemented
DMP is also consistent with the requirements of Title 27 of the CCR.
The VRL is at the first (i.e., primary) monitoring stage, i.e., a Detection Monitoring
stage. The second stage, i.e., Evaluation Monitoring, is instituted whenever there is
"measurably significant" or significant physical evidence of a release from the landfill
during a detection monitoring program. Title 27 requires that Corrective Action, i.e., the
third stage of a monitoring program, be instituted when the CRWQCB determines that
the assessment of the nature, extent of the release and the design of a Corrective Action
Program have been completed.
.
6-121
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
The current detection monitoring program CDMP) at the VRL include sampling of
groundwater, surface water and leachate monitoring stations, sample analyses, and data .
summary, interpretation and reporting.
The groundwater monitoring network at the VRL consists of the following:
o 11 groundwater monitoring well, including four (4) shallow, downgradient
wells, four (4) deep, background wells, and three (3) deep, downgradient
wells;
o a spring;
o a water storage tank, which collects water from the toe area vertical .
containment barrier; and
o three (3) groundwater under drain stations.
Groundwater samples are analyzed for organic constituents and indicator parameters,
such as pH, chloride, sulfate, nitrate and total dissolved solids.
Leachate Monitoring
Landfill leachate is monitored quarterly at five (5) sampling stations. Samples are
analyzed for organic, semi-organic constituents, indicator parameters, and heavy metals.
Storm Water Monitoring
Stonn water leaving the landfill is monitored at two (2) sampling stations in .
accordance with the WDRs and the National Pollutant Discharge Elimination System
(NPDES) requirements. Samples are analyzed for aromatic volatile compounds (such as
benzene, toluene), total dissolved solids, total suspended solids, nitrate, total oil and
grease, and petroleum hydrocarbons.
Landfill Gas Management
The objective of the landfill gas extraction (control) system is to extract and control
the gases generated as a result of the "break-down" of disposed solid waste. This is to be
done in compliance with Bay Area Air Quality Management District (BAAQMD)
Regulation 8, Rule 34, criteria.
Gas Extraction System Monitoring
The landfill gas extraction system is monitored twice a month. During both events, the
flare station is monitored and adjusted, if necessary. Once each month, the LPG
extraction wells are monitored and analyzed for methane, oxygen, carbon dioxide,
pressure, and flow.
Monthly system operating records are retained to verify compliance with the
BAAQMD (Rule 34) regulations. The records and reports for the VRL are stored in the
landfills office building.
.
6- 122
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
.
Gas Detection System Monitoring
LFG probes are read quarterly using a GasTech Landfill Monitor. Upon detection of
landfill gas at the property perimeter or in the on-site structures, well field tuning
adjustments are to be made to eliminate gas migration. LFG has not been detected in any
of the perimeter probes. A separate monitoring well log is maintained for each well. A
record of the logs is maintained in the administrative building.
Objectives of the Monitoring Program
The objective of the landfill gas extraction (control) system is to extract and control
the gases generated as a result of the "break-down" of disposed solid waste. This is to be
done in compliance with Bay Area Air Quality Management District (BAAQMD)
Regulation 8, Rule 34, criteria.
.
Gas Extraction & Detection System Infrastructure
The "original" LFG extraction system was as installed in 1987 and consisted of a
ground effects flare, two 20 HP blowers, 15 vertical recovery wells,S horizontal recovery
wells, 18 condensate traps and associated collection system piping. The average vertical
spacing of original wells was approximately 350 ft and their depth was typically 50 ft.
The depth for each well varied and each gas collection well was installed to nearly the
full depth of refuse fill at the well location. The total length of the 5 horizontal wells was
approximately 3,800 ft.
In 1996-1997, the landfill gas extraction system was expanded. An additional 46
vertical wells, a new enclosed flare station, two 50 HP blowers, and 4 condensate sumps
were installed. The expanded system was connected to the existing one. The original flare
station was abandoned.
In 1998, BPI further expanded the LFG extraction system at the VRSL by installing 16
additional vertical wells and related header and lateral piping in the southeastern portion
of the landfill. The new lateral and header piping were connected to the existing lateral
and header system installed in 1996-1997 for conveyance to the existing flare compound.
At this same time, BPI retrofitted three (3) existing horizontal LFG extraction wells,
which were discovered during construction. Retrofitting consisted of abandoning the
existing lateral piping to the three horizontal LFG extraction wells and installing a
manifold pipe and three (3) new well heads, i.e., one for each horizontal well [LES,
1998]. BPI plans to further expand the landfill gas extraction system at the VRSL in
1999.
.
In 2000, Republic once again expanded the LFG extraction system at the VRL by
installing 8 additional vertical wells and related header and lateral piping in the
southeastern portion of the landfill. The new lateral and header piping were connected to
6- 1 23
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
the existing lateral and header system installed in 1996-1997 for conveyance to the .
existing flare compound.
The original gas collection system piping is constructed of below grade PVC pipe and
the expanded system of HDPE pipes, which deliver gas from the wells. Landfill gas is
drawn through the recovery wells and collection system piping. The gas is supplied under
positive pressure to the flare for combustion at a minimum temperature of 1,400oP
(760°C). Two Lamson 50 HP blowers, one primary and one backup, located in a 4012
skid-type blower building, pull a vacuum on the well field and deliver gas through PVC
and HDPE piping to a flare for incineration. The flare, Model G-9605 manufactured by
Callidus Technologies, Inc., is rated for 71 million BTU/hour.
Condensate is removed from the piping by the condensate traps and condensate
sumps. Condensate sumps are located at low points in the piping system for condensate
removal. Prom the sumps, the condensate is pumped, using pneumatic pumps, into an
above ground tank (i.e., leachate tank SV -1) through a dual contained 2- and 4-in.
diameter SDR 11 HDPE force main.
In addition to the extraction well system, the VRL has a gas detection system
consisting of 7 perimeter gas probes and 5 continuous gas detection monitors located in
the on-site buildings.
The probes, which are of single depth design, are located south and west of the landfill .
corresponding to the nearest off-site habitable structures. The probes and monitors serve
to detect migration of landfill gas within buildings and at the property boundary.
No landfill buildings are sited on refuse fill, however, as a safety precaution LPG
alarms have been installed in each building. Methane detection monitors continuously
monitor the site buildings. Two monitors are located in the administrative office; one
monitor is located in the scale house, one in the employee lunchroom at the maintenance
building, and one in the storage building. The monitors produce an audible alarm at 25%
Lower Explosive Limit (LEL).
Gas Extraction System Monitoring
The landfill gas extraction system is monitored twice a month. During both events, the
flare station is monitored and adjusted, if necessary. Once each month, the LFG
extraction wells are monitored and analyzed for methane, oxygen, carbon dioxide,
pressure, and flow.
Reporting
Monthly system operating records are retained to verify compliance with the
BAAQMD (Rule 34) regulations. The records and reports for the VRL are stored in the
landfills office building. Reporting Republic submits results of LFG monitoring to the .
6-124
Republic Services
.
.
.
Proposal for Collection and Disposal Services
TechnÎcal Proposals
Alameda County Health Agency (the LEA) on a quarterly basis. Further, the records are
also maintained and stored in the landfill's administrative building.
Primary Operating Permits
Presented below, is a list of the permits issued to Vasco Road from various regulatory
agencies. A copy of the Solid Waste Facility Pennit is included as Appendix H; the
other permits are maintained at the facility, and can be made available upon the City's
request.
Conditional Use Permit No. C.4158
[Issued 06/08/83, Expires 06/08/2008]
Alameda County Planning Department
399 Elmhurst. Room 136
Hayward, CA 94544
Bruce Jensen (510) 670-5400
Permit to Operate Air Pressure Tanks
No. 2444-92 and No. 2426-96
[Issued 04/05/01, Expires 4/4/2006]
Cal-OSHA
7700 Edgewater Drive, Suite 602
Oakland, CA 94621
Ed Quinlivan (510) 577-5175
Waste Discharge Requirements
Order No. 96-041
[Issued 03/23/96, Review date 03/2001]
CRWQCB-San Francisco Bay Region
1515 Clay Street, Suite 1400
Oakland, CA 94612
Terry Seward (510) 622-2416
National Pollution Discharge Elimination System
General Permit [Issued 05/01/97, Expiration N/A]
CRWQCB-San Francisco Bay Region
1515 Clay Street, Suite 1400
Oakland, CA 94612
Keith Lichton (510) 286-0378
LPG Tank Permit No. 96-2112
[Issued 7/96; expires upon notification]
Alameda County Fire Department
22341 Redwood Road
Castro Valley, CA 94546
Robert Bohman (925) 670-5853
Solid Waste Facility Permit No. Ol-AA-OOIO
[Issued 11/03/95, Review date 06/03/00]
Alameda County Department of Environmental
Health
1131 Harbor Bay Parkway
Alameda, CA 94502
Art Detmar (510) 567-6790
Permit to Operate Gasoline Tank G# 9551
[Issued 04/01/2004; Expires 04/01/2005]
Bay Area Air Quality Management District
939 Elli s Street
San Francisco, CA 94109
Ron Carey (415) 771-6000
Permit to Operate Plant No. 5095
[Issued 04/01/04; Expires 04/01/2005]
Bay Area Air Quality Management District
939 Ellis Street
San Francisco, CA 94109
Hon Man (415) 771-6000
Wastewater Discharge Permit No. 003
[Issued 01/01/2004, Expires 12/31/2004]
City of Tracy Public Works Department
520 Tracy Blvd.
Tracy, CA 95376
Robert Sagaser (209) 831 A420
Permitted and Remaining Capacity
The VRL is permitted to receive 2,518 tons per day under the terms of its Solid Waste
Facility Permit No. 01-AA-001O. As of June 2004, the remaining site capacity is
approximately 14,505,717 cubic yards. The cell areas utilized to date consist of the
6- 125
Republic ServÎces
Proposal for Collection and Disposal Services
Technical Proposals
Original Site (OS) and disposal units (DU) 1 through 8. Continued site development will .
most likely be delineated in tenns of disposal unit numbers. As noted above,
approximately 73-acres of the permitted area of the site have not been developed to date.
The VRL facility has served Alameda County and Contra Costa County for disposal
of franchised haul waste, as well as serving the broader Bay Area region (including
Alameda County) for purposes of disposal of municipal waste, special and designated
wastes, construction and demolition debris, and wastewater/water treatment wastes. The
broader Bay Area region includes Santa Clara County, San Mateo, San Francisco, Solano
County, and San Joaquin County. At present, the VRSL receives approximately 1600-
2000 tons per day of solid waste from all sources. Thus, there is currently unused
capacity under the permit. Of the wastes currently received, approximately 63%
originates in Alameda County. The remaining disposal tonnage comes from Contra
Costa County (franchised haul from San Ramon), and non-franchised construction,
demolition, and special/designated waste disposal from the Bay Area region.
Republic's management team has extensive experience serving the Northern
California/Bay Area marketplace. Currently Vasco Road has disposal agreements with
the following Cities or entities:
· City of Berkeley
· City of Livennore
.
· City of San Ramon
· Alameda County - Public Works Department
· Pleasanton Garbage Company
· Alameda County Industries (AC!) - San Leandro Disposal
Capacity Guarantee
Republic is not currently contractually obligated to solid waste tonnages that would
prohibit Vasco Road Landfill from guarantying the city of Dublin up to 20-years of waste
disposal capacity as described in the RFP. Republic is able to provide the City with a
capacity guarantee (on a daily and annual basis) for the solid waste collected under the
terms of the Collection Services Agreement.
Expansion Plans
In regards to expansion, Republic is evaluating an expansion at the Vasco Road
Landfill that would provide additional years of capacity within the current property
boundaries and permitted waste footprint. The viability of the expansions is high due to
minimal environmental and visual impacts. It is anticipated that expansion efforts will
commence in the year 2005 and will take 3 to 4 years to complete. The expansion
.
6- 126
Republic Services
.
.
.
Proposal for Collection and Disposal Services
Technical Proposals
process will not affect waste acceptance due to an abundance of remaining permitted
capacity at the landfill.
Import Restrictions, Fees and Taxes
There are no import restrictions applicable to the Vasco Road Landfill since there is
no importation of waste contemplated in Republic's Disposal Proposal. All subject waste
will, by definition, be generated and disposed of within Alameda County. The schedule
of regulatory fees anticipated for the City of Dublin solid waste disposed of at the Vasco
Road Landfill, based on the Dublin RFP Table 2-4: Schedule of Regulatory Fees
include:
Fee Name
2005 Estimated
$fTon
7.19
1.50
0.22
1.40
2.15
0.95
Alameda County Measure D Fee:
Alameda County Solid Waste Fee (AB 939):
Alameda County - Landfill LEA Fee:
State of California (AB 1220) Fee:
Alameda County HHW Fee:
Business License Fee:
Total Fees:
13.41
Future Government and Regulatory Fee Increases
Due to the fact that the Vasco Road Landfill is in Alameda County, the City, and
hence the City's residents and businesses, will not be subject to governmental/regulatory
fees and/or governmental/regulatory fee increases that are materially different, if at all,
than that which is being realized by other Alameda County disposal sites and, hence,
other service recipients in the County. In other words, as governmental/regulatory fee
increases are imposed on disposal sites in Alameda County, such fee increases should, for
the most part, impact all service recipients whose waste is being delivered to Alameda
County sites. This should provide the City with some relative assurance that it will not
be subject to materially different disposal fee increases than that which other Alameda
County residents and businesses are experiencing. We can understand why the City may
desire some additional protection related to disposal proposals that contemplate
exportation of waste to non-Alameda County sites, due to the greater uncertainty and lack
6- 127
Republic Services
Proposal for Collection and Disposal Services
Technical Proposals
of involvement by the City related thereto, however, this is not the case under Republic's
proposal as we are keeping the City's waste in Alameda County.
Clearly, disposal site operators cannot control the fee and tax assessments levied by
governmental agencies. As such, to agree to absorb any such increases, without the
benefit of the pass-through provisions of Article 5 of the Draft Disposal Agreement,
would be very difficult for a contractor to agree to at this time. Weare willing to discuss,
further, the City's intent regarding the above indemnification request.
.
Indemnification and Financial Assurances
Republic agrees to indemnify the City against all events in connection with or related
to the Contractor's provision of Dispos'al Services, as set forth in Article 8 of the Disposal
Service Agreement. It is also important to emphasize that any type of indemnification
(i.e. CERCLA) offered by a company, like Republic, that has significant financial
resources as well as full financial disclosure requirements under law (being that we are a
publicly-held company), is worth much more to the City than the same CERCLA
indemnification amount provided by a smaller, privately-held company, or a public
company that may not have the same financial strength as Republic as measured by key
financial ratios. We believe that certain minimum financial (i.e. asset, debt to equity,
etc.) requirements should apply to contractors providing any such indemnification.
Financial Assurances and Mechanism for Closure and Post Closure
Republic Services Vasco Road Landfill, LLC maintains environmental insurance that
specifically applies to providing the leak mitigation financial assurance in the amount
required by the RWQCB. The current engineer's closure/post-closure cost estimate totals
to $13,651,205.
.
An acceptable financial mechanism for closure and post -closure is required pursuant to
27 CCR 18283. Republic Services Vasco Road Landfill, LLC has an established financial
assurance program that covers site closure and post-closure costs.
The financial assurance program also meets the RWQCB requirements of the
irrevocable post-closure monitoring and maintenance fund that will provide for the
maintenance and monitoring of the Waste Management Unit for a period of 30 years,
pursuant to Title 23, CCR, Section 2580(f).
.
6-128
Republic Services
Section 7
.
Violations History
7.1
Violations History
The following is in response to the City's litigation history request as set forth on Page
4-9 of the RFP. Unless otherwise noted, the disclosure includes Richmond Sanitary
Service, Inc. and Republic Services Vasco Road, LLC
7. 1. 1 Civil Actions
The Proposer must provide a history for the last five (5) years of all claims
settlements, arbitrations, litigation proceedings, and civil actions involving $10,000 or
more. For each case, the Proposer must provide the following:
1:1 The name of the claim, arbitration, litigation or action;
1:1 The amount at issue; and
.
1:1 The resolution of the case.
RESPONSE:
Matter Name: Parodi, John, et al. v. Richmond Sanitary Service, Inc., et al.
Description: Plaintiffs allege breach of promises to pay retirement medical
benefits.
Value/Settlement: Unknown. No amount is specified in the complaint.
Resolution: Pending
Matter Name: Ralph Properties I and II v. Republic Services Vasco Road, LLC et
al
Description: Civil action brought by plaintiffs against Republic and Browning-
Ferris Industries seeking accelerated receipt of contractually deferred landfill
purchase price in the form of royalties per ton of waste disposed in the landfill
Value/Settlement: Settled
Resolution: Case settled and dismissed with compromise of all claims between the
parties.
.
7-1
Republic Services
Proposal for Collection and Disposal Services
Violations History
7.1.2 Criminal Actions
The Proposer must provide a history for the last five (5) years of all criminal legal
actions in which the company, its parent company, subsidiaries, all partners, or
principals were involved. For each case, the Proposer must provide the following:
o The name of the claim, arbitration, litigation or action;
o The criminal charges alleged; and
o The resolution of the case.
.
RESPONSE:
None, including no such actions by or against Bay Collections Services, Inc. and
Republic Services of California Holding Company, Inc., parent companies to
Richmond Sanitary Service, Inc. and Republic Services Vasco Road, LLC,
respectively.
7.1.3
Actions with Governmental Entities
The Proposer must also provide details of any current or threatened legal actions in
California against the Proposer or its parent company, subsidiaries, all partners, .
principals, or joint venture company(ies) by a governmental entity contracting with
the Proposer or its parent company for services relating to solid waste management,
or against such a government entity by the Proposer or its parent company or joint
venture company(ies). For each action, the Proposer must provide the following:
o The name of the action;
o The court in which the action is pending;
o The action number; and
o The amount at issue.
RESPONSE:
None, including no such actions by or against Bay Collections Services, Inc. and
Republic Services of California Holding Company, Inc., parent companies to
Richmond Sanitary Service, Inc. and Republic Services Vasco Road, LLC,
respectively.
.
7-2
Republic Services
·
.'
.'
Proposal for Collectìon and Disposal Services
Violations Hìstory
7.1.4
Enforcement Actions by Regulatory Agencies
The Proposer shall provide a list of all enforcement actions taken against it during
the last five (5) years by any regulatory agency such as, but not limited to, the United
States Environmental Protection Agency or a Local Enforcement Agency under the
California Integrated Waste Management Act. The list shall include the name of the
regulatory agency and the date of the enforcement action.
RESPONSE:
No "enforcement actions" have been taken against Richmond Sanitary Service,
Inc. or Republic Services Vasco Road, LLC. We interpret enforcement actions to
mean judicial actions or administrative penalty actions, injunctive actions, etc. We
have had a few minor administrative NOVs (referenced in Section 7.1.7), but no
civil actions or administrative adjudications or complaints.
7.1 .5 Permit or License Revocation or Suspension
The Proposer shall inform the City if it has had a permit, franchise, license,
entitlement or business license that has been revoked or suspended in the last five (5)
years.
RESPONSE:
None
7.1.6 Claims Against Bid or Performance Bonds
The Proposer must list any claims against a Bid or Performance Bond and the results
and failure to receive a Bid or Performance Bond, or any contractual defaults or
termination in the last fifteen (15) years.
RESPONSE:
None
7-3
Republic SeNìces
Proposal for Collection and Disposal Services
Violations History
7.1.7
Notices of Violation, Corrective and Enforcement Actions
.
The Proposer shall submit copies of all notices of violations, corrective action notices,
enforcement actions or orders, warning notices, or other forms of permit violation/non-
compliance documentation that they have received in the past five (5) years from public
agencies for vehicles and other equipment, and vehicle staging, maintenance, processing,
composting, transfer, and disposal facilities in California, which are owned or operated
by the proposer, its parent company and/or subsidiaries.
RESPONSE:
Since 1998 the facility has received the violation listed below. Violations from
the Alameda County Heath Care Services Agency, Bay Area Air Quality
Management District and the California Integrated Waste Management Board
have been received in that time period. Please see Appendix I for copies of these
violations.
· Alameda County Health Care Services Agency
o Property line boundary dispute with original property owners.
Resolved 2003 by acquisition of property
· Bay Area Air Quality Management District
o January 7, 2003 - Failure to meet permit conditions on landfill gas
flare: destruction efficiency and carbon monoxide concentrations.
Resolved: Modified air flow, retested, and met pennit conditions.
o September 11, 2003 ~ Failure to permit a replacement diesel
engine for the waste tipper. Resolved: Permitted replacement
engme.
.
o April 2, 2004 - Nuisance conditions emanating from the ADC
stockpile fire. Status: Responded to NOV with data from air
samplings reflecting current conditions during the fire, which were
within the AQMD emissions concentrations.
· California Integrated Waste Management Board
o February 20, 2004 ~ Need to revise SWFP with current property
line boundary. Status: Working with LEA toward resolution
through permit updates.
o February 20, 2004 ~ Need to revise the RDSI with additional
information on application of Treated Auto Shredder waste as
.
7-4
Republic Services
Proposal for Collection and Disposal Services
Violations History
.
alternative daily cover. Status: Working with LEA toward
resolution through RDSI report updates.
7.1.8
Imposition of Liquidated Damages
The Proposer shall provide a list of the liquidated damages they have paid in
California during the last five (5) years, the name of the jurisdiction to which damages
where paid, and the event(s) which triggered the damages.
RESPONSE:
None
.
.:
7-5
Republic Services
Proposal for Collection and Disposal Services
Violations History
(This page intentionally left blank)
7-6
Republic Services
.
.
.
.
.
.
Appendix D
COMMERCIAL RECYCLING PROGRAM
A. Commercial Recycling Programs
PROGRAMS AND METHODS OF COLLECTION
Republic plans to take a proactive approach to commercial recycling in the City's commercial
sector and we are projecting a significant increase in participation among commercial service
recipients as we launch our program during the initial stages of our contract with the City. The
fIrst true measure of increased diversion activity from our efforts should be seen by the end of
the first contract year, as we implement new programs during this period. We anticipate having
upwards of 300 additional containers in place for commercial recycling, as a result of our public
education and outreach efforts, waste audit assessments, site visits, and other related outreach
and educational activities that we will be conducting over time.
Republic's approach to recycling for the City's commercial sector, as outlined below,
incorporates fIve key features.
These features are as follows:
o Source Separation ~ Which requires the active involvement of individual waste
generators and thereby helps to ensure the success of the program.
o Commingled Collection Approach- Allows for ease in material setout and placement,
once the targeted materials have been identified and captured, as well as maximizing the
use of space within the commercial establishment.
o Priority Recycling ~ Gives priority to those generators and materials that represent the
largest portion of the City's commercial waste stream, while creating a user friendly
standardized approach for small generators, in order to ensure maximum participation
and diversion per participant.
o Peñormance Standards - Sets waste diversion goals for individual generators based
on AB 939, and other targets that are relevant and applicable to each generator or group
of generators, in observation of the City's overall goals and objectives.
o Customer~Based Planning ~ Approaches recycling and waste reduction from the
individual generator's perspective and from a materials or commodity perspective.
Republic proposes to adopt a highly tailored approach to commercial recycling for large
generators, given their important role in helping the City achieve its AB~939 targets. Republic
proposes a more standardized approach for small generators, which enables all of them to
recycle.
It has been our experience that managing a customer's entire waste stream provides knowledge
about the quantity and composition of the waste, which allows us to maximize the effectiveness
1
of diversion programs. We also realize that many commercial generators now undertake their
own recycling programs (without source separated collection being perfon:ned by the current
contractor) but, nevertheless, could enhance the diversion and recovery rates and reporting
methodologies related to such programs, with the proper education and training.
Built-In Incentive to Recycle .
Republic believes that given a concerted effort on the part of a business that such business,
through source reduction and recycling efforts, may be able to reduce their overall monthly
refuse collection costs through the possible reduction of bin size and/or :frequency of service due
to the fact that, given such efforts, a business would be generating less waste and/or diverting
more waste from their solid waste collection bins to the recyclable stream. As such, there is a
built-in incentive for businesses to step up their recycling efforts to accomplish this cost
reduction in addition to the fact that many businesses that do their own recycling would be able
to redeem many of their materials and receive compensation for such redemption.
Waste Audits
Republic understands that conducting a waste audit is a critical first step towards developing a
successful commercial recycling program and raising the awareness of businesses about the
management of solid waste. It must be recognized, however, that waste audits can be costly and
time-consuming if conducted exclusively on-site. Given these realities, Republic proposes to
assist each commercial business in conducting a waste audit. For large generators, waste audit
packages will be sent, followed by on-site visits by Republic's recycling experts to help
implement effective recycling programs.
Republic also proposes to send waste audit packages to each small quantity generator of solid
waste that we service within the City. We will then follow-up with a telephone call to assure
that our customers understand all the infonnation requested in the audit fonns. In this telephone
conversation, we will assess the ability of our small quantity solid waste generators to
participate in the proposed "small generator recycling program" and agree upon appropriate
follow-up steps. In some cases our "customer" may, in fact, be a property manager who will be
responsible for issuing these packages to businesses sharing common solid waste collection
servIce.
.
RECYCLING SERVICES FOR LARGE GENERATORS:
Recycling programs developed for large generators will be a function of the type of business
served, the con-esponding solid waste generated, and the businesses objectives in implementing
the program. Although the recyclable materials mix and targeted materials will differ from one
business type to the next (as described below), it is anticipated that the majority of the materials
will be collected through commingled commercial recycling routes. Even with a commingled
collection approach, it is important to institute individually tailored programs for businesses
(large generators) in order to capture the maximum amount of recyclable materials from each
business or business group. Republic's processing facility, the West County IRRF (see Section
6.6) has single-stream commercial recyclables processing capabilities and systems in order to
ensure the highest level of recovery for this materials stream.
The commercial commingled collection approach results in the (a) highest level of collection
efficiency, (b) fewest number of recyclables collection vehicles on City streets, (c) highest
degree of customer convenience and participation among businesses, (d) greatest amount of
flexibility regarding the scope and quantity of materials collected, and ( e) ability to more easily
expand or modifY the program among all or a selected group of participants.
.
2
.
.'
.
Certain special types of materials such as wood, other inert materials, compostables, and
construction/demolition materials, etc. would, of course, be collected under separate programs
and, generally, would be serviced with roll-off containers and vehicles, either "on-call" or on a
regular schedule.
The following are brief highlights of the types of programs that would be implemented for large
generators.
Office Recycling Program
o Effective approach for professional services firms and government organizations.
o Republic can provide employees with desk-top containers for separating different paper
grades (e.g. computer print-out, white ledger paper, mixed grade paper).
o Paper collection programs may often pay for themselves.
o Other materials included could be aluminum, glass, plastic containers and corrugated
cardboard.
Restaurant/Bar Recycling Program
o Focus on thecbllection of aluminum, glass, and plastic containers and the corrugated
cardboard in which these containers are delivered.
o Collection system should protect against scavenging through secured container storage or
locking containers.
HoteVResort Recycling Program
o Focus on the èollection of corrugated cardboard, high-grade paper, aluminum, glass, and
plastic containers.
o Where applicable programs may also include separate collection of certain organic waste
such as food waste, green waste (e.g. grass clippings), or wood waste.
Larger Industrial and Utility Generators
o Focus on corrugated cardboard, paper, and glass, aluminum, plastic containers and scrap
metals.
o If located on large grounds, businesses may have some categories of special waste such as
yard waste, inert waste, or wood waste, which may require unique solutions.
RetaillWholesale Recycling
o These programs are most appropriate for shopping malls, mini-malls, grocery stores, and
other individual retail locations.
o In general, retailers are consistent generators of cardboard and mixed paper. For larger
generators, a baler or compactor may be appropriate.
o Other materials may be generated in sufficient quantities, to recycle, including plastic waste,
aluminum, glass, and plastic bottles.
School Recycling Programs
o Focusing on high-grade ledger paper, mixed paper and aluminum containers.
3
o Programs can be "drive-oriented" or ongoing.
o Republic is committed to participating m development of educational programs and
materials to be used in the classroom.
Hospital Recycling Program
o Programs can collect computer paper, white ledger paper, aluminum cans, glass beverage
containers, and plastic beverage containers.
.
o Programs must be closely monitored and presents an interesting challenge, due to the strict
requirements for infectious waste disposal.
Special Generators
o Large generators which do not fIt neatly into any business category or which may generate
large quantities of special wastes.
o Examples of unique applications include movie theaters, amusement areas, bowling alleys,
park areas, construction/demolition sites.
o Republic is committed to providing recycling solutions for these "non-standard" commercial
applications.
Recycling of Construction/Demolition Waste
Due to the use of our fully permitted inerts processing facility at our Vasco Road Landfill
and WCCSL, Republic can guarantee maximum recovery and recycling of construction and
demolition materials to ensure that the City receives proper diversion credit. All C&D loads
brought to our facility are sorted, with contaminants removed, and the sorted concrete, metal,
wood, etc. is directed to end markets for which Republic has established outlets. This system
will ensure the proper reporting and tracking of material as well as to eliminate the risk of
rejected loads (due to contaminants) that could otherwise occur through direct-haul to a C&D
recycler.
.
Republic's current practices with regards to construction and demolition materials recovery is as
follows. Before delivery of a roll-off container to a construction/demolition site, Republic
representatives interface with contractors to detennine materials that will be placed in the roll-
off container. After a detennination of materials to be collected, Republic representatives will
work with the construction crews to detennine the appropriate number and types of roll-off
boxes (i.e. closed or open top, low boy, etc.) to be placed at the site for proper placement of
materials. Currently, Republic's emphasis is on keeping all aggregate material (i.e. asphalt,
concrete, etc.) separated from wood waste, metals and other materials. Concrete, asphalt and
other similar materials are delivered to our VRL or WCCSL concrete crushing facility for
processing and reuse. Wood waste is also hauled to our WCCSL or VRL site for processing, or
delivered to local wood products recyclers. Metals are delivered to local scrap metal dealers.
Republic also makes special attempts to recover, both at the source and at our facility, materials
such as plumbing fIxtures, piping, etc. where we have found markets for reuse.
Collection Procedures. Containers. and Vehicles
Typically Commercial front-loaders, rear-loaders, and/or roll-off vehicles (described in Section
6.4) are utilized for the collection of recyclables placed in bins and roll-offì'compactor boxes, .
respectively. However, in Dublin, we anticipate utilizing a front-loader, only, to collect
4
.
.!
.
commingled single stream recyclables from both carts and bins (for large and small generators
and multi-family customers, combined). The front-loader will have air tippers to facilitate the
tipping of carts. This approach will result in the most efficient collection system since the ftont-
loader, as we have designed it, can accommodate both bin and cart collection, as well as manual
loading of bundled material such as cardboard.
Container sizes of 1, 2, and 3 cubic yard bins and 95-g carts, or, in very limited and special
cases, 15,25, or 40 cubic yard roll-off containers, and 25 to 40 cubic yard compactor containers,
will be the primary containers used to collect specific types of recyclable materials. Theses
containers will be placed in locations mutually agreeable to the business and Republic. These
containers may be fitted with locking devices as appropriate.
Collection of bins will likely take place on a regularly scheduled basis while collection of roll-
off containers will take place on an "on call" basis.
It should be noted that use of roll-off boxes often provide the best opportunity for a business to
minimize collection costs and realize the "avoided cost" savings ITom reduced solid waste
collection service. Where feasible and economical, we will promote the use of roll-off boxes for
collection of recyclables from the large generators, however, this will be offered only in limited
cases and with certain commodities that enable the customer to realize a net economic benefit
from this approach.
RECYCLING SERVICES FOR SMALL GENERATORS:
Republic's program design for small generators addresses the two important objectives of
maximizing participation while minimizing cost impacts. Republic proposes a number of
options for these generators: 1) Collection of recyclable materials ITom centralized bins or 95-
gallon carts located at the waste source; 2) Separate collection of corrugated cardboard; and 3)
Recovery of commodities :trom recyclables rich refuse loads. Each strategy is discussed below.
Separate collection of cardboard will be done only if the volume of material and economics of
separate collection (and a separate route) make sense. Otherwise, such material will be collected
along with other commingled recyclables, as part of a commingled commercial recycling route.
As mentioned previously, Republic has single-stream commercial recyclables processing
capabilities and systems at our West County IRRF in order to ensure the highest level of
recovery for this materials stream.
The commercial commingled collection approach results in the (a) highest level of collection
efficiency, (b) fewest number of recyclables collection vehicles on City streets, (c) highest
degree' of customer convenience and participation among businesses, (d) greatest amount of
flexibility regarding the scope and quantity of materials collected, and (e) ability to more easily
expand or modify the program among all or a selected group of participants.
Collection of Recyclable Materials from Centralized 95-qallon Wheeled Carts:
The fIrst option Republic is proposing provides for source separation within commercial
establislunents combined with Republic's pick-up of centrally located recyclable materials.
Each individual commercial generator would, with Republic's assistance, recycle certain
materials based upon the composition of their waste stream. These materials would be captured
within the business establishment by cardboard receptacles, color-coded plastic containers, or
some other collection container suitable to the location. These containers would be supplied by
the business or Republic.
5
Employees or custodial staff would transport these "inside" cardboard or plastic containers from
the business establishment to a bin or 95-gallon cart located adjacent to the regular refuse bin.
Obviously, in some commercial locations, like mini-malls or other high-density retail locations,
these bins or 95-gallon carts could be shared by more than one tenant. Iffeasible, larger drop-off
containers (i.e. 2 or 3 cubic yard bins) could be located in central areas primarily for commercial
businesses to drop-off materials.
.
Pick-up of materials from these bins or carts would occur according to a regular schedule to be
agreed upon by Republic and the business. Materials would be transported for fmal processing
and sale to end-use markets.
Separate Collection of Corruaated Cardboard:
Republic recognizes that the bulky nature of cardboard makes it difficult to collect in 95-gallon
carts. Additionally, some generators may not have sufficient space to locate a separate bin for
collection of cardboard. Consequently, we are willing to consider regular pick-up of corrugated
cardboard for small generators if it is flattened and placed next to the regular refuse bin. The
extent to which Republic is able to provide regular pick-up of cardboard is a function of the
amount of cardboard generated and the participation level of all generators. If participation is
great enough to keep a dedicated vehicle fully utilized, it will be feasible for us to provide
comprehensive corrugated cardboard recycling services to small generators. The most likely
alternative, however, will be to collect such material with other dry recyclables on a dedicated
commercial recycling route.
Recovery of Commodities from Recyclable Rich Refuse Loads:
In some cases certain small generators may generate a waste stream that is extremely rich in
recyclable commodities such as cardboard and paper. These recyclable rich generators may
need to provide limited or no source separation of their solid waste stream. Materials generated
from these locations would be transported to Republic's WCCSL Facility and dumped onto a
dedicated tipping floor for recyclable rich loads. Materials will either be recovered directly from
the floor or further separated using a mechanized separation process if necessary.
.
Collection Procedures, Containers and Vehicles
Typically, rear-loaders (described in Section 6.4), retrofItted commercial front-loaders (with a
cart lifting attachment to the front-load forks or air tippers), or commercial front-loaders with
cart tippers are utilized for the collection of recyclables placed in carts, and commercial front-
loaders (described in Section 6.4) or rear loaders, are used for the collection of commercial
recycling bins. However, in Dublin, we anticipate utilizing a single commercial front-loader to
collect commingled single stream recyclables from both bins and carts (for large and small
generators and multi-family customers, combined). The front-loader will have air tippers to
facilitate the tipping of carts. This approach will result in the most efficient collection system
since the front-loader can accommodate both bin and cart collection, as well as manual loading
of bundled material such as cardboard. At times, we may use a rear loader for commercial
recycling since this vehicle can also accommodate both bin and cart collection, as well as
manual loading of bundled material such as cardboard.
Carts of 95-gallon capacity and container sizes of 1, 2, or 3 cubic yard bins, will be the primary
containers used to collect specifIc types of recyclable materials for small generators. They will
be placed in locations mutually agreeable to the business and Republic. These containers may be
fitted with locking devices as appropriate. Collection of bins and carts will likely take place on a
regularly scheduled basis to be determined by Republic and the service recipient.
.
6
.
.)
.
RECYCLING SERVICES FOR MULTI-FAMILY COMPLEXES
Republic plans to provide recyclables collection services to centrally serviced Multi-Family
complexes (i.e., those complexes receiving commercial bin service) under the following
program if so requested by the Multi-Family property owner. Republic will provide
approximately two (2) -9S-gallon wheeled carts for every 10 units within each multi-family
complex, or such other quantities as are necessary to service commingled recyclables streams
and the building confIgurations for these accounts. In some cases, commercial bins may be
provided to service larger complexes if material volumes dictate this approach and space,
layout, and site confIguration allows for bin placement.
Typically rear-loaders (described in Section 6.4), retrofitted commercial front-loaders (with a
cart lifting attachment to the front-load forks or air tippers), or front-loaders with cart tippers are
utilized for the collection ofrecyclables placed in carts, and commercial front-loaders (described
in Section 6.4) or rear-loaders are used for the collection of commercial recycling bins.
However, in Dublin, we anticipate utilizing a single commercial front-loader to collect
commingled single stream recyclables from both bins and carts (for large and small generators
and multi-family customers, combined). The front-loader will have air tippers to facilitate the
tipping of carts. This approach will result in the most effIcient collection system since the front-
loader can accommodate both bin and cart collection, as well as manual loading of bundled
material such as cardboard. At times, we may use a rear loader for commercial recycling since
this vehicle can also accommodate both bin and cart collection, as well as manual loading of
bundled material such as cardboard.
Collection of Recyclables from City Facilities
Recyclables collection will be provided to the City pursuant to the terms of the Draft
Collection Services Agreement.
Special Events Recycling
Special events recycling will be provided to the City pursuant to the terms of the Draft
Collection Services Agreement.
BULKY GOODS COLLECTION AND RECYCLING
Method of Collection
Republic proposes to collect bulky goods on a "call-in" basis for businesses utilizing bin service.
Republic will utilize standard front-end load collection or rear-loading vehicle, or a special 2-
axle stake-side truck with hydraulic lift-gate employing two drivers, if necessary, for the
collection of bulky goods. Any recyclable bulky goods collected will be delivered to our
processing facilities.
Republic will dismantle any Bulky Goods suitable for recycling. Any goods on premises after
the specifIed period of time which have not been salvaged for reuse, repair, or recycling will be
loaded on a flat-bed or standard garbage truck and taken to the landfIll for disposal.
Republic, and the white goods recyclers we use, will employ the following hierarchy for the
treatment of bulky goods and its marketing plan:
7
1. Reuse as is (where energy efficiencies are not compromised)
2. Repair for reuse
3. Disassemble for component reuse
4. Recycle
5. Dispose
Republic has a multitude of end markets for the recycling and disposition of white goods,
electronic scrap, brown goods, tires, etc. We will ensure compliance will all laws and
regulations dealing with the handling of such items, including the California Metallic
Discards Law, and to the extent applicable, the Universal Waste Rule.
Energv Efficiencv Requirements
Republic will promote procedures with the appliance recyclers we use to ensure that energy
ineffIcient appliances are not placed into reuse. The procedure will be as follows: 1) estimate
the remaining useful life of the appliance if reused, 2) estimate the greater energy usage of the
appliance over its remaining useful life as compared with the average energy usage of new
appliances available on the market over that same period of time, 3) estimate the energy usage
required to construct the average new appliance. If3) is greater than 2), encourage reuse of the
appliance. If 3) is less than 2), do not permit the appliance to be reused.
Obviously these estimates can be perfonned in a number of different ways. Republic will
attempt to standardize the process making use of infonnation available from research institutes
in this area.
SOURCE REDUCTION AND RECYCLING PROCUREMENT POLICY COMPLIANCE
As a company, Republic has been very pro-active in both source reduction practices and the
procurement of recycled content products for use in our industry. Republic currently utilizes
recycled content computer paper, copy paper, promotional brochures, writing tablets, business
cards, proposals, etc.
B. Green Waste Collection and Recycling Program
METHOD OF COLLECTION
Republic proposes a multi-faceted approach to the collection of source separated green waste
from commercial customers within the City of Dublin. Our fIrst targeted area would be large
quantity generators of green or wood waste and we would recommend the following diversion
program. Where possible, Republic would prefer to provide large quantity generators with either
25 or 40 cubic yard roll-off containers for the collection of green and wood waste. These roll-off
boxes would then, in turn, be delivered directly to our WCCSL Facility for green waste
processmg.
Green/Wood Waste Drop-Off at the West County Composting Facility
Republic will also accept clean self-hauled loads of green waste at our WCCSL Facility at a
discounted tipping rate and would assure the City that materials would be accurately monitored
with respect to sotu'ce and tonnage. This alternative may encourage the City to request that local
landscapers deliver their collected material to Republic's WCCSL Facility, as these materials
would be accurately monitored.
Collection of Source Separated Green Waste from City Facilities
8
.
.
.
Green waste collection will be provided to the City pursuant to the tenns of the Draft
Collection Services Agreement.
.
Compost or Mulch "Give back" Program
Compost or mulch will be available to the City pursuant to the terms of the Draft Collection
Services Agreement.
.
.
9
Appendix E-3
Niclzm~nd ..57anitaøcr ..57fløc"icfl
. '.. ~fl't"inf U/e~t t?lJ'nt'ta t?lJ'~ta clJ'mmun;t;fl~ ¿lYe mlYefl t/'an 8 5 rfla't~1
The following information is provided to help us serve you better and to help you know more
about solid waste and recycling collection and disposal In your community. Our goal
continues to be to offer the best possIble service to our customers--wlth excellence as the
only acceptable standard in efficiency~ cleanliness and courtesy, If we fall short of that
goal, please call our Customer ServIce Office at (510) 262-1610.
RESIDENTIAL SERVICE
By County Health Code ordinance, all occupied properties are required to have waste collection service.
Standard service consists of a cart for solid wastes, one 55-gallon_cart for recyclables and one 55-
gallon cart for green wastes. Solid wastes are collected weekly; recyclables and green waste
collections alternate bi-weekly ,
Containers
All containers are provided and serviced by Richmond Sanitary Service (RSS). Only containers provided by RSS
can be serviced. When filled, materials should not extend beyond the container rim, the lid should fit properly
when closed; the weight of the containers shall not exceed the allowable limit indi,cated on the container.
Unacceptable Waste Items for Residential Containers
,.
.:. Any and all explosive, hazardous or toxic material of any kind.
.:. Hot ashes, sod, dirt, rocks, concrete.
.:. Liquids, or petroleum products (i.e., oH, gasoline, or similar substances).
.:. Metal, car parts, tires, batteries, appliances
.:. Wood, lumber, furniture
.:. Commercial, industrial and institutional wqstes
Collection Day
Collections may not be made at the same time on collection day each week. To assure collection, containers must
be placed at the curb by 6:00 a.m. on collection day. Face carts toward the street with wheels against the
curb or gutter. Allow at least 5 feet between carts and other objects. Make sure lids are securely shut. In
consideration for your neighbors and to keep your community attractive, the empty cart should be removed from
the curb and placed out of public view by 7:00 p.m. on the same day.
If containers are not put out on collection day, customers have the option to wait until the next week for pick-up
or to request a "call back" pick-up. Call-back service is subject to an additional charge. Carts not placed out for
collection are not eligible for credit.
Holiday Schedule
For customer convenience, our collectors work their regular schedule on some holidays. When our collectors do
celebrate holidays with their families, collections will be one day late for the remainder of the week following the
holiday (with regular Friday collections being made on Saturday) .
ReClular Collection Holidays
One-day Late Holidays
July 4 Independence Day
Labor Day
Thanksgiving Day
Christmas Day
New Year's Day
.
Martin Luther King, Jr. Day
President's Day
Memorial Day
Admission Day
Columbus Day
Veteran's Day
Residential Rates
Rates are established by the Contra Costa County Board of Supervisors based on cart capacity, and are made up of
two elements: Collection service and the "IRRF" Surcharge that includes disposal, recyclables processing, .
operation, maintenance and bond financing of the West County Integrated Resource Recovery Facility (IRRF). As
of January 1, 2004, monthly residential service rates are as follows:
35~gallon cart
65~gallon cart
95-gallon cart
20~gallon mlnl~can
Collection IRRF Combined
Service Surcharge Monthly Rate
$ 17.49 $ 6.15 $ 23.64
33.98 11.44 45.42
50.49 17.16 67.65
16.88 3.51 20.39
Billing
For customer convenience and cost containment, residential customers are billed quarterly În advance. Bills are
due upon receipt and considered past due at the end of the first month of the billing period. Past due accounts are
subject to late payment charges applied at 60 days. Service will be suspended for non-payment.
Checks returned from the bank for insufficient funds are subject to processing charges as permitted by State law
($25 for the first check; $35 for subsequent dishonored checks).
Extra Wastes
Containers filled above the rim or additional wastes beyond the service subscription level, are considered "extra"
wastes and are subject to additional charge. Please call our Customer Services Office-(510) 262~1610 in advance
to make arrangements for extra waste collection service. Owners of residential rental units may be liable for extra
waste charges and must notify the Customer Services Office if no extra is to be taken from a rental unit.
Residential Pre-paid Bag Service
.
Pre-paid bag service is available for residential customers who occasionally have extra wastes. Pre-
paid bag ties can be purchased from our Customer Services Office or by mail for $4;25 each. Mail
orders are sent Certified Mail with return receipt at an additional cost of $4.05, plus postage.
Mini-can Service
20-gallon "Mini-can" service is available for single-occupant households or those that generate smaller
waste volume. .
Carry-out Service
Special arrangements may be made for carry-out service for households where none of the occupants
is physically able to move their containers to the curb for collection. A doctor's certificate documenting
the disability is required for this special service and must be renewed annually. For others who prefer
on-site collection, carry-out service is available at an additional cost of $4.44 per cart per month.
On-Call Clean-up
Two clean-up collections each calendar year (one between January-June, and one between July-
December) are included as a part of standard residential service. Up to two cubic yards (15 3D-gallon
bags) will be collected without charge on each clean-up collection. All Items to be collected must be
in bags not exceeding 40-gallon capacity. Containers will not be returned. Clean-up collections
will be made on the customer's regular collection day. You are encouraged to call at least two weeks in .
advance to schedule your collection day. Please call our Customer Services Office at (510) 262-1610.
Bulky Item Pick-up
Arrangements for special pick-up of bulky items or larger quantities of wastes may be made by calling
the Customer Services Office (510 262-1610). RSS will estimate the cost of special pick-up service in
. accordance with current rates, which will include a $35 pick-up fee, disposal charge and any applicable
special service charges (i.e., refrigerant removal).
Debris Boxes
RSS is the only collector authorized to collect wastes and recyclables in West County. Debris boxes (14
to 40-yard) are available on 3-day rentals for household remodeling, landscape projects, site clean-up
or other projects. Debris box rates vary by box size and filled weight. To obtain a debris box, call
(510) 262-5872.
Residential Rental Units
By local ordinance, although not obliged to underwrite the cost of waste collection service (it can be
included in the rent), owners of residential rental units may be held liable for nuisance abatement
charges. It is RSS policy to bill owners or with written authorization, their designated agent, property
manager or other representative. To protect property interests and prevent the blight of accumulated
wastes, owners are strongly encouraged to arrange for waste collection services at their rental
properties. '
Recycling
Use your blue cart for recycling. Placed rinsed recyclable containers and papers loose in the cart-do
not bundle or place recyclable materials in plastic or paper bags. Do not put non-recyclables (i,e., food
products, household hazardous wastes, Styrofoam, food contaminated paper products) in the recycling
. cart-place those in the brown waste cart.
What to recycle:
· White, colored and mixed paper
· Newspaper and cardboard
· Magazines, catalogs, junk mail
· Paper bags, envelopes
· Non-carbon forms
· Milk, water, soda, juice bottles
· Aluminum cans, foil, pans
· Glass bottles, jars
· Steel/tin cans
· #1 and #2 plastics only
Used motor oil:
RSS collects used motor oil and oil filters from
the curb on your regular curbside recycling
collection day. Motor oil must be placed in
must be placed in unbreakable plastic containers
with secure screw-pn caps. Limit 2 gallons per
collection. Place filters In a plastic bag.
Removal of recyclable materials from curbside containers is unlawful and makes It more difficult for
your community to meet its AB 939 goals. Please report any incidents of recyclables theft by calling
the non-emergency telephone of your local police or sheriff's department.
Recyclables Buy-Back Center
The Buy-Back Center pays for CRV glass bottles and jars, aluminum cans, metals, PET soda bottles and
HDPE jugs and other plastics, all types of paper and cardboard. Located at 101 Pittsburg Avenue,
Richmond, th,e Center is open M-F, 8:00 a.m. to 3:30 p.m., closed from 12-1:00 pm. For more
information, call (510) 412-4512.
.
Green Waste Recycling
Place all green wastes directly Into your green cart. Do not place any materials in plastic bags.
Acceptable Materials
Unacceptable Materials
.
Yard trimmings
Grass clippings
Leaves and flowers
Pine needles
Weeds
Uncooked fruits and vegetables
Paper, plastic, metal, glass,
painted wood
Palm, bamboo, lawn sod
Meat
Manure, pet waste
Ash, burned materials
Dirt, rock, sand
Christmas Tree Recycling
To help your community meets its AB 939 landfill waste diversion goals, recyclable Christmas trees will be collected
as a part of the green waste recycling program for approximately two weeks after the Christmas Day holiday.
Christmas trees must be placed inside your green waste cart-cut to size so that contents will fall freely
when cart is selViced on your scheduled green waste collection day. Flocked or artificial trees, trees wrapped
in cloth or plastic, tinsel, ornaments and tree stands are not recyclable-please don't put them in your
green waste cart. (These items should be cut to size and placed in your solid waste cart. Please remember that
containers with materials extending beyond the rim of the container are subject to extra waste charges.)
RSS customers that are unable to meet their scheduled collection day may take their Christmas tree to the West
Contra Costa Sanitary Landfill to be recycled at NO CHARGE (RSS customers only) prior to February 25. Regular
disposal charges will apply for trees that are flocked, artificial, wrapped in cloth or plastic, contaminated with
tinsel or ornaments, and trees with stands attached.
West Contra Costa Sanitary Landfill and Composting Facility
Green waste delivered to the Composting Facility is recycled into high-quality compost and soil .
àmendment materials. Compost is available for sale and delivery. Located at Richmond Parkway and
Parr Boulevard, Richmond, the Facility Is open M-F, 8:00 a.m. to 3:30 p.m., 5-S, 9:00 a.m-4:00 p.m.
For more information, call (510) 233-4330; Billing Office (510) 232-5872.
Household Hazardous Waste
The West County Household Waste Collection Facility accepts household hazardous wastes at its drive-
through drop-off center at no charge to residents of unincorporated West County. The reuse area also
offers free materials such as fertilizers, paint and other useful items, as well as information on
alternative products less toxic to the environment.
Acceptable Household
Waste Hazardous Waste
Household Hazardous
Drop Off Center
./ Solvents, fuel & oil
./ . Paint and aerosol cans
./ Liquid and solid poisons (pesticides,
cleaners, fertilizers)
./ Acids & oxidizers (pool chemicals,
./ Gas BBQ tanks less than 5 gallons
./ Adhesives, resins, putties
bleaches, detergents)
./ Reactive wastes (drain cleaners)
101 Pittsburg Avenue, Richmond, CA
(one block east of Richmond Parkway)
Limited to 15 gallons or 125 pounds of
total material
Unacceptable Material
Hours of operation:
.
<. Radioactive materials
.:. Explosives (including firearms)
.:. Medical wastes
Thursday, Friday and the 1st Saturday of
every month.
9:00 am to 4:00 pm-closed 12-12:30 pm
COMMERCIAL AND INDUSTRIAL SERVICE
Commercial Bin Service is available for residential apartment complexes and businesses. Roll-off Box
. Service is available for industrial operations, construction projects, etc. Rates vary depending upon box
size and filled weight. To make arrangements for monthly or temporary service, call:
.
.
Commercial Bin Service
Roll-off Box Service
(510) 262-1600
(510) 232-5872
QUESTIONS, INQUIRIES, COMPLAINTS?
Richmond Sanitary Service strives for absolute excellence in all services provided. If you need
information, have questions about your service, suggestions for service improvements--or have service
issues or complaints, please let us know right away:
Richmond Sanitary Service
3260 Blume Drive, Suite 100
Richmond, CA 94806
Telephone: (510) 262-1610
®
UIÍ2 app'Cf¿clatf¿ 1fJ'U.'C 6u.J¡nf¿~~ !
Appendix E-4
.'
- '
- ' -
Where Is "Away" ......
- '
When You Throw ItA,. W, ]I,Y, 1.
, - -
"-.':{ NIE Environme'ntal Education Program oD.HeçycliriÒ ,"
- ;.
c., ',-
\ .-
J" '" ' -',.
;' .,·/L:O~R;¡~tedoA ;eCy~ëd'·DaDir.-
" ")-'...' - .' --...' c,'_
R(I). ~
-- '/..
- s';~
s¡gg
'NIE
NEWSPAPERS IN EDUCATION
. . ,.
, ..
-.;
-
.-
-
:ç;,g.
·
3260 BLUME DRIVE · RICHMOND, CALIFORNIA 9480E
·
·
RICMMOND
SANITARY
SERVICE
-
~J
Introduction
Richmond Sanitary service and The West County Times have produced
this unique recycling curriculum to help inspire primary grade
students in western contra Costa County, and educate them about
local solid waste issues and recycling.
This program is unique for three reasons. First, it focuses on
local, rather than global, issues which affect the communities in
west county. This "local" approach makes the 5ubj'ect more
meaningful, and is possible because both Richmond sanitary service
and The West County Times serve the same local customer. Second,
these lessons combine solid waste issues, in a simple yet useful
way, with fundamental social studies, language arts, math, science,
geography and art. Third, it shows how two businesses from
unrelated industries can combine their talent to synergistically
develop a ~roduct that benefits the youth of the community.
We real~e that this curriculum is only a tool and that its success
ultimately depends on the special relationship between teachers and
students - where instruction and education really take place. To
teachers, we extend our gratitude and offer our support.
J e1 Corona
ichmond Sanitary.Service
MAILING ADDRESS: P,O, BOX 4100, RICHMOND, CA 94804-0100
DEPARTMENTS: AREA CODE (510)
ADMINISTRATION 262-1640 · ENGINEERING 262·1660
ACCOUNTING 262-1680
FAX 223-1591
.
ACKNOWLEDGMENTS
We would like to thank Richmond Unified School District, Adams Middle School teachers,
Ms. Christine Chavez and Peggy Dable, for their contribution and dedication in the
development of this program. SQOnsQred by Richmond Sanitary Service. We would also like
to thank the staff of the West County Times for their assistance in reviewing and prooucing
their curriculum for their Newspapers In Education Program. Finally, we would like to
acknowledge the efforts of Richmond Sanitary Service and IN'FORM Public Relations in
the development of the curriculum,
.
1
WHERE IS "AWAY"
WHEN YOU THROW IT AWAY?
"We will either reduce, reuse, recycle, and restore .~ or we will perish." Reverend Jesse
Jackson, during a campaign speech, Spring, 1988.
In most areas of the country solid waste is a major environmental concern. Waste is visually
unattractive, contributes to water pollution and is often a health hazard. It has become
increasingly difficult to dispose of solid waste in an environmentally sound manner as landfills
are filled to capacity, and concern about the consequences of incinerating solid waste grows.
In West County, solid waste is collected daily by Richmond Sanitary Service in specially
designed garbage trucks and disposed of at the West Contra Costa Sanitary Landfill located in
Richmond, California. As a way to extend the life of the landfill and preserve our natural
resources, Richmond Sanitary Service initiated the West County Recycles Program for its
residential and commercial customers in 1990.
The State of California defines recycling as the best solution to the mounting solid waste
dilemma. Deposits on beverage containers and availability of curbside recycling programs
have made recycling not only convenient but it also provides some financial incentives as
well. In addition, RSS provides curbside and other recycling programs to reduce the amount
of solid wastes being landfilled.
Students must realize that the Earth is their home and that their own actions directly affect the
quality of the environment in which they live. It is hoped that this series of lessons will give
the students the knowledge they need to become responsible caretakers of the Earth.
The purpose of this unit is to acquaint the students with steps involved in recycling and to
give them an appreciation and awareness of the necessity for reducing the amount of solid
waste disposed of in landfills. Each lesson begins with background information for the teacher
to be used as appropriate for individual classes¡ this is followed by a statement of the con-
cepts to be formed and a statement of the student objectives for the lesson (which will be met
by the activities included in the lesson).
In the back of the packet, both a glossary and resource guide are included. Both will be
referred to in each lesson.
3
·
LESSON 1
WHERE DOES ALL THE GARBAGE GO?
SUBJECT AREAS
Social Studies, Language Arts, Science
BACKOROUND
People in caves left piles of trash - stone chips, bones, seeds and dinner remains. One way
archaeologists learn how people lived is from studying their garbage. American Indians left
piles of shells that are called "middens" which remain to this day as silent reminders of the
people who lived here before the coming of the Europeans.
The middens are an example of non·biodegradable solid waste. The biodegradable solid
waste 15 gone because it decomposed over time. Middens left by the Indians were found
close to their homes. Unfortunately, as people became "advanced" they began to produce
more and more garbage. Today we know that it is not good to leave garbage near our homes
bel....Jse it attracts vermin (flies, roaches and rats) which spread disease and because it also
smells bad. And so, much of the garbage we produce is taken to the local landfill.
Scientists work together with community agencies to find better, cleaner and more efficient
ways to handle the mountains of garbage that we produce daily. Garbage consists of biode-
gradable and non-biodegradable materials', Some biodegradable waste will 'decompose over
time in the landfill. Non-biodegradable waste will remain unchanged.
At the West County Landfill where our refuse is disposed of, refuse is covered daily with a layer
of dirt and scientifically monitored to assure environmental protection,
In taday's lesson, students will create their own mini-landfills and become aware of the
problems faced by landfill operators in disposing of solid wastes. The attached information
sheet on composting gives additional information on what could happen at a landfill if all
non-biodegradable waste were removed.
RESOURCES
Garba¡e Tale - An Environmental Adventure Levell (See resource list in back of packet)
CONCEPT
Our waste is composed of biodegradable and non-biodegradable materials.
Non-biodegrådable items remain in the environment.
OBJECTIVES
The student will find and list five biodegradable and five non-biodegradable objects in his/her
environment.
4
By making a mini~landfill, students become aware of the difference between biodegradable
and non-biodegradable materials.
GLOSSARY
biodegradable
non-biodegradable
compost
decompose
ACTIVITY A IDENTIFYING BIODEGRADABLE AND NON-BIODEGRADABLE MATERIALS
1. In the newspaper, students find and cut out pictures of biodegradable and non~biodegrad-
able materials.
2. Students in small groups glue their pictures onto a sheet of poster paper (or butcher
paper) labeled "biodegradable" and "non-biodegradable."
3. After reconvening as a whole class, each group presents their poster. The "audience" is
asked to give reasons why they think that the group placed the pictures in each category. For
example, if the poster shows a banana peel in the biodegradable section, other students
should be able to give reasons for the placement.
.
ACTIVITY B MAKING A MINI-LANDFILL
1. Divide the students into groups 'of four. Provide each group with a glass jar or shoe box,
sufficient earth to fill it half way, some food scraps, small pieces of newspaper or cardboard,
metal and pieces of plastic or glass.
2. Have the students using shoe boxes line them with foil or plastic before filling with earth.
3. Have one of the students list the items in the box or jar.
4. Have each group add a little water to their cootainer. Some of the cootainers should be
kept where they will get sunlight, some out of the light, aod some near a heat source. Be sure
to puncture contaioers with airholes.
5. Students who have created their landfills in glass jars may begin to see signs of decompo-
sition in about three days, and may observe daily through the sides of the jar.
6. After two weeks, studeots should empty out their landfills and observe the degree of
decomposition of the materials. Which show 00 sign of decomposition? Which show the
greatest signs of decomposition?
7. Discuss the concept of biodegradable and noo-biodegradable.
!i
LESSON 2
WHERE DO WE BEGIN TO RECYCLE?
SUBJECT AREAS
Math, Language Arts, Art, Geography
BACKGROUND
In 1987, a barge filled with garbage left Islip, Long Isiand, New York on a search for a place
to dispose of 3,186 tons of solid waste. After it travel1ed 6,000 miles in 164 days and had not
found any state or country that would accept the waste, the barge returned to New York.
After waiting another three months in the harbor, the waste was finally incinerated in Brook-
lyn, New York, and the 400 tons of ash were buried in the landfill. We are running out of
landfills to bury our waste.
In the United States, each household throws out an average of 13,000 pieces of paper, 1,800
plastic items, 500 aluminum cans, and 500 glass bottles a year. We generate 160 million tons
of solid waste a year - enough to fill a line of 10-ton garbage trucks half way to the moon.
AB we become better infolTl1ed and read more and more about recycling, we want to do
something to slow down the amount of solid waste that we produce daily.
Depending on where we live, our solid waste disposal options will differ in telTl1s of conve-
nience and outcome. In West Contra Costa County, we can put many recyclable materials in
a handy bright green recycling container and place them curbside for weekly pick up by West
County Recycles recycling trucks. This can result in the conservation of our natural resources
and less material being disposed of in the landfill.
In 1991, the Richmond Sanitary Service Recycling Center processed more than 5,000 tons of
recyclable materials.
Refuse by itself equals refuse, but refuse plus an educated person equals recyclables. What
does the person do to make a difference? In this lesson students willleam that sorting is the
key to recycling.
RESOURCES
Mr. Roger's Neighborhood: The Environment and Recycling (gr. Pre K - 2) video
Recycling Waste (ungraded) film
CONCEPT
There is limited amount of space in the world for solid waste.
6
OBJECTIVES
Students will become aware of how and why they recycle.
.
GLOSSARY
garbage
recycling
recycling center
ACTIVITY A HOW MUCH WASTE DO WE GENERATE?
1. If done at home, students and parents agree that no trash wiU be disposed of for three
days. (nothing burned, nothing thrown away)
2. At the end of the three days, all the accumulated garbage is weighed and sorted.
3. Items which are recyclable are either placed in the curbside containers provided by
Richmond Sanitary Service, or taken to the recycling center.
4. If the activity is done at school, containers must be placed in the classroom for the. three
days of the activity.
a) white paper is placed in one container for recycling.
b) Recyclables are placed in separate containers for recycling.
c) At the end of the three days, the total amount of waste is weighed. This total is di-
vided by the number of students in the class, and the average amount of waste per stu-
dent for the three days is calculated. If desired, this number is divided by three to see
how much waste is generated by each student per day.
d) Richmond Sanitary Service has recycling programs available in the Richmond Unified
School District. .
ACTIVITY B A TRIP TO THE RECYCLING AREA
1. Using a map (provided in the addendum) trace the route of a recycling truck from your
school to the recycling center operated by Richmond Sanitary Service.
2. Now, pretend that you are the recycling truck. Write a short story about your trip. What
will you be looking for on your route? How will you know when to stop and pick up
recyclables? Draw a picture at the end of your story.
7
ACTIVITY C PREPARING RECYCLABLES
It is important that recyclables be as compact as possible, and that items made of more than
one type of recyclable material be separated.
1. Measure the height of a soda can. Carefully squash it and measure the height now. How
much shorter is the can?
2. How many squashed cans would equal the space of one unsquashed can?
3. Do the same activity with a shoe box or other type of box.
4. Write a note to a friend explaining why they need to properly prepare recyclables.
ACTIVITY D CREATE A RADIO COMMERCIAL
1. In groups, students will write a commercial for the recycling center.
2. Students perform their commercials for the class. If possible, the commercials are taped
and played over the school P. A. system. If not taped, the commercials are perfonned Jive for'
the school.
,
8
~ . - .
'WEST . dOtJNTY RECYCLES·
Green Recycling FollowIng:
Container Newspaper
Plastic Bottles and
Milk Jugs
Glass Bottles and jars
~ Aluminum, Steel
, I \~ __ ~ ~ K':: and Tin Cans
'~'1& ~ ~ ~ ~ .....~ "' ~
?LI 0.41111111 1'11'"II""IIII'/I~ ~ ~.. .O.:t¡¡II..~
, ~4!ïi;¡¡!! =:::''' ,JIIVJ1b ~ ~
On your regular garbage
collection day I place your
container at the curb in
front of your home.
.
Place mixed recyclables
in your green container.
Stack newspapers next to
container.
Glass
. .
- .
. . .
All colors of glass beverage
cmd f<XXi contcriners cue OK.
Rinse cmd remove lids.
- -: _ : PI~~tic _ -.-
, -'.. -
- .- - ~
- - -
Omy plastic soft drink
bottles emd milk jugs cue
being collected at this time.
Rinse emd remove caps.
I
II
I
I
II
I
I
Food cmd beverage cems
(steeL tin emd aluminum)
Rinse cmd remove paper
labels.
-
...
Bundle cmd tie or put in
grocery bag. Stack next
to recycling container.
Please Do Not Put Out These Items and Materials!
No Light Bulbs
No Polson BotUes
No Minor or Plate Glass
No Cosmetic Jars
No Plastic Oil Containers
No Plastic Liquor Bottles
No Plastic Bleach Bottles
No Milk ~
9
. No Oil Cans
No Paint Cans
No Aerosol Cans
No Junk Mail
No Mago:z1nes
What Is The West County Recycling Program?
The "West County Recycles" Curbside
Recycling progrmn has been started for
the collection of aluminum cmd tin
cans, glass bottles and jars, plastic milk
jugs and soda bottles, cmd newspapers
from residents of Hercules, Pinole,
Richmond and Sem Pablo and the
unincorporated portion of West County.
Once these materials are picked up,
they will be processed and made into
new products, With recycling we will
be protecting our natural resources
cmd creating new employment
opportunities, thus filling a valuable
humcm need instead of using valuable
lcmd for our gmbage. The West COtll1ty
Recycles progrmn also includes
recycling at schools, stores,
businesses and offices. Recycling
should be done everywhere!
Who Gets The Service?
Curbside Recycling began during the (townhouses, condominiums cmd
fall and winter of 1990 with the apætments) will begin curbside
clistributlon of 50,000 bright green collection in the first quarter of
recycling containers to residents in 1991, Commercial facilities will
West County. Multi-family residences begin soon after.
Why Curbside Recycling?
1. Curbside Recycling is convenient. . Curbside Recyc~g ccm sav~ you
Recycle without leaving your home! money. By recyclmg, you will reduce
2. Curbside Recycling decreases IŒ1dfill your volume of gmba98 and may
dependence. Reducing gmbage lower your gmrx:rge bills.
lessens the rnnour1Ì of space being CurbsIde Recyclmg protects OUI
used in our lcmdiill. natural resources cmd creates new
employment opportunities.
Recyclables Need Special Treatment
On the designated recycling day, place the recycling containers in em
outside mea that is accessible to the recycling trucks before 7am.
Questions?
If you have cmy questions about the hotline. Scavenging from curbside
program, just call the recycling progrmns is against the law cmd
hotUne 235·2212. If your container causes increased costs to your "West
or recyclables me stolen or picked. up County Recycles" progræn.
by em unauthorized vehicle, get the
license number and call the recycling
RICHMOND
SANITARY
SERVICE
Recycling Hotline
235-2212
10
WEST COUNTY RECYCLES
Your recyclables will be
collected by the
recycling truck on
designated weekdays
How To Use Your
Green Recycling
Container
Place mixed recyclables
in the CŒlS and l:x:>ttles
contcriner. Place the
newspcrpers in the
newspcrper container.
. Glass.'.''
. - ~ - . ."
All colors of glass beverage
and food containers cue OK.
Rinse and remove lids,
"'" '.'PIQstic', ',.'
- . -.
. ,
... " - .
Only plastic soft drink
bottles and mille jugs cue
being collected at this time.
Rinse and remove caps.
Please Recycle The
Following:
Newspaper
Plastic Bottles and
Milk Jugs
Glass Bottles and J illS
Aluminum, Steel
and Tin CŒlS
"" 'Cans. .
. - - .
Food and beverage cems
(steel. tin and aluminum)
Rinse and remove paper
labels.
Newspaper
Bundle and tie or put in
grocery bag. Stack next
to recycling container.
Please Do Not Put Out These Items and Materials!
No Ught Bulbs
No Po!.$On Bottles
No Mirror or Plate Glass
No Cosmetic Jars
No Plastic Oil Containers
No PlosUc Uquor Bottles
No PlCISUc Bleach Bottles
NoMi1.k~
No Oil Cans
NoPaintCcms
No Aerosol Ccms
11
No Junk Moil
No Magazines
RECYCLING Is As EASY
As Taking Out The Garbage!
Glass
bottles
and jars
~
~ð'l:.
êJ No need
__ to
f: J remove
labels
Rins e
~ S~j:. ~
Gr~ ~.=.
No lightbulbs .
No =dows
rr:; ~ ,;.)¡ No dish..
~ or glasses
Put in bags, boxes, or
buckets.
nO
U Aluminum
cans
@ Ma.gnets
won't
a.tt:ract"\ I
¡¡lumin= Pie plates
~~
Rinse ;p
~ Flatten
E3 r
e:9
~
Bag or box it.
....~
12
~@] @
Tin cans
~
Remove I~h'" Rinse
the
label d5.
~ Open
both
I ends
~.~
Flatten
~~
~
ø
Bag or box it.
~r "'IV
-- Of.377\>'1'\
o
a::
t;
~
t-
~ %
Z" 'ê:
:::J Z a::
8::Jc::: «
uw (.;)
~t~
WWW
=:;a::u
~/
t/' .-J
o¿
Ul....
o
g5
Z
0>-
ua::
~
1--
t/' z
\.1..1<
:.0:: VJ
o
::;
[D IS pJ[
AVM>Iè:lVd ONOYiHJlè:l
u.J O:::'=:
0c::: ..JW
_ºw:Z(!Jw
CI:: > < <c a:::
wo VJCl..U
'" J:
W >-...Jt.:)
Ut;;..: a::-l:::J
3wc:::<c~~og
~3=I-t-_oa::1-
t- ZV'lzzJ:..:
zooo<:SC(.;)
w.....uuVJ
15 pJ'í:Z
W
~
o
...J
<
Z
o
o
~
~
15 4~'í: ~
..--...
o
co
~
~
II')
\I') W
r-: ...J
:¡
v: :=
I (.;) W
~z~ 0 ...J
. ~ II') (5
[ ) ~
VJ
...J
W
~ 0
«
a::
z
<:(
~'Ï
13
«
u
o
...J
I
CT>
3:
~
ct:
w..
><
o
z
::.::
I-
Z
.J:
o
~
-
LESSON 3
WHAT HAPPENS TO ALUMINUM, PLASTIC AND
GLASS
SUBJECT AREAS
Science, Art, Language Arts
BACKGROUND
Richmond Sanitary Service provides a curbside recycling program for its residential and
commercial customers. Customers separate recyclable materials into green containers which
are placed curbside for pickup (multi-family homes have larger 100 gallon green cóntainers).
A specially designed recycling truck picks up the recyclables and takes them to the Recycling
Center.
From the Recycling Center, recyclables are processed and sold to various companies that use
the materials to make new products. Recycled plastic bottles are usually made into something
else such as plastic lumber, pipe or fiberfill for jackets (see info sheet).
Glass is more easily recycled -- the bottles or containers are smashed into small pieces called
"cullet. n The cullet gets mixed into sand, limestone and soda ash to form new bottles and
containers. The more cullet a plant is able to use, the less energy it takes to make a new
bottle.
Aluminum recycling is more advanced than glass recycling because aluminum is a valuable
metal. At the aluminum mill, the paint is burned off the can and the cans are melted and
formed into aluminum sheets.. These sheets are used to make new cans or other products.
At the West County Recycling Center, cans are separated into aluminum and tin. Plastic soca
bottles (PET) and milk jugs (HDPE) are separated from clear, amber and green glass. These
materials are sold to recycling markets so they can be made into new products.
RESOURCES
Yackety Yak Take It Back (grades K - 12) video
Fire and Sand (grades 6 - 12) video
Recycling -- It's Nature's Way (ungraded) film
Recycling -- On How to Dispose of Disposables (ungraded) slides
CONCEPT
Aluminum, plastic and glass are non-biodegradable.
Aluminum, plastic and glass can be (should be) recycled.
14
OBJECTIVE
Students will Ie am the "life cycles" of aluminum cans, glass bottles, and plastic containers.
They will demonstrate their knowledge by drawing cartoon sheets of the recycling processes.
.
GLOSSARY
aluminum
cullet
ACTIVITY A STORYTELLING THROUGH CARTOONING
Students will tell the life story of an aluminum can, glass bottle or plastic container through
the development of a cartoon strip.
How to develop a cartoon:
Developing a good cartoon is fun, but requires some careful thought and planning. Some
people like to put their plan in outline fOnD, others just list the order their pictures will be in.
The first thing you need to do is to decide on the story or facts you want to present. Next,
you'll make a rough draft of the cartoon pictures you are going to use. Qf you try to skip this
step, the finished cartoon will end up taking longer to produce.) Finally, you'll draw-your
cartoon with the story line either in bubbles, or at the base of each drawing.
Cartoon Drawing Basics:
Use at least 1/4 of a sheet of paper for each drawing of your rough draft. It is easier to get
things the way you want them if the drawing isn't so small.
Draw the background first so that the main object will be in correct proportion to the rest of
the drawing. Now, draw in your "main character," but don't waste' time on details. Here are
some ideas for making your can or bottle or plastic container come alive:
Make the object itself the main body, and add arms and legs. If you want to make it look like
a girl, add eyelashes to the eyes, a few strands of curly hair, and dainty shoes and legs. If
you want to make it look like a boy, give it heavy eyebrows, a thin mouth and sturdy shoes
and legs.
ACTIVITY B LETTER WRITING
Letter writing:
The easiest way to write the letter is as a group activity. Brainstorm together and determine
the purpose of the letter. This could be a thank·you letter to the Encore Glass Company in
Richmond, California (see background) for providing a service that makes it possible to
actually r'euse bottles.
You may choose to write a letter to one of the soft drink manufacturers asking them to
reinstate the use of reusable soft drink bottles. Be sure you give good reasons and support!
.
Finally, write a letter to Richmond Sanitary Service requesting a tour of its Recycling Center.
15
Glass Manufact~ing
Sand Soda Lime
~..~
...... .
.0." ..t- . ..
....... to.... . .. I ;. : ..
....:... .t.:.. ;.."'.... .m:
:" -~-' ~
L~ @~~
"
œJ
~~
~ Cullet
Cullet and raw mAterials are
meltedtogetl1er. The melted
mi:::rlure is poured into molds
and injected withaiz. The
mold is removed and the
gla.ss is cooled. and
shipped.
..
..
16
PIa s tic. Plastic recycling is, for the most
part, not a closed circle, in which the original product
is recycled into that same product. Post-consumer
plastic is màin1y used in duntble, non-recyclable
products such as plastic lumber, dronage pipe, traffic
cones, fiberfill for stuff¡ngjackets, scouring pads, golf
bag liners and many other products.
G 1 as S. In the Bay Area, bottles and jars (but
not mirror, window glass, or other glass products) are
sent mainly to one of three places: CRlNC in
Oakland, NoCal in San Leandro, or ORCQ (California
Industrial Recycling Company) in Newark. Here, the
glass, already sorted, is put on a machine that with the
help of two or three opemtors sorts out lids, metal, and
paper, and then smashes the glass into sm.a.\1 pieces
called culler. About five percent of the incoming glass
is either thrown out because of contaminants or, during
the above process, is ground so small that it can't
currently be used as culler. In the latter c::a.se the glass
is sometimes sold to asphalt companies (didn't you
ever wonder what that shiny, sparkly stuff was on
some roads?), or fiberglass manufacturers. The cullet
then. gets trucked to a number of places depending on
its color. Clear (flint) goes to Owens Brodway in
Oakland or Anchor in Antioch. ~ayward's glass plant
takes green, while the plant in TrAcy takes clear, green,
and brown. (Gallo winery also buys some.) At these
plants the cullet gets mixed in with sand, limestone,
:lnd·:I!)da ash (the ingredients of virgin glass) to form
new bottles. These are made for wineries allover
Northern Caiifomia, for Anheiser Busch, for mineral
water companies, for mayonnaise jars, Prego spaghetti
sauce jars and for many other companies and/or other
bottle distributors throughout the Western United
States.
The amount of cullet used in these bottles and jars
currently ranges from 25 to 80 percent, depending on
[he furnace used. Thus, it's hard to esûmate how much
energy is saved and how many pollutants are avoided
by. using recycled glass rather than virgin glass. It is
true, though, that companies eventually want to use
fuma.çes that can use a high percentage of cullet
because this saves them money by reducing energy and
raw material input. Thus, using more cuJ1et saves
energy, genemtes less pollution, and avoids mining
wastes.
In the Bay Area as with all of California, PET plastic
is bought from recyclers by the Plastic Recycling
Corporation of California (the PRCC), which then
exports roughly 50 percent of the total collected.
Much of the other half is sent to Wellman Plastics in
South Carolina, where it is flaked and s~nt to pl:J.ces
that make durable pla.<:tic products. Consumer l-IDPE
plastics (plastic milk jugs) from the Bay Area are
mostly exported to Asia, to be made into similar
products.
There are several reasons why it is hard to reçycle
plastics back into their original products. Plastics
degrade with repeated hea.ting (i.e., its properties of
strength, flexibility, and clarity are degraded); the
pigment (often containing toxic heavy metals) cannot
be removed once the plastic is colored; and lastly,
plastic can't be heated to tempern.tures required for food
containers that contaln recycled material. There is also
difficulty in sorting all the plastiJ::s, for the most part
they can't be mixed. (See article "The Downside of
Recycling" this issue or last June's ECN for more
info on plastic "recycling".)
It would be extremely hard to quantify energy savings
or avoidance of pollution in the recycling of plastics.
The point to be made here is that plastics are taking up
an increasing portion of the waste stream (pa~r still
makes up the majority of the W3.Ste stream), and thus,
any reduct.ion of this amount is vital.
What ":"ould actually be even better for the
environment would be the use of refillable glass
bottles. During the 1940s, refil1ables made up almost
100 percent of the market for glass bevemge containers
in the U.S. Today, [his figure is at 5 percent for glass
beer containers and 8.5 percent for glass soft drink
containers. To contrast, in Canad:J. today, refillables
make up 73.5 percent of the glass b~r container
market. The decline in refillables in the U.S. was part
of the rise of the throwaway eUúc in the 1950$. This
ethic still exists, having been furthered by the
expansion of large bottling companies' distribution
networks in the 19505 and 60s and the convenience of
the one-way bottle. Today. the complaint against
using refillables is that they require more labor at the
beverage distribution plants: to wash the bottles with
highly pressurized hot water and sanitizing agents such
as sodium hydroxide. It would also reduce business for
[he bottle makers (those producing the cullet and those
making new bottles), unl~ss they went into bottle
washing or the recycling rate increased. The only two
pIaces that now have such facilities in the Bay Area are
ENCORE! in Richmond (dealing with wine bottles)
and Anheiser Busch in Fairfield. Refillable:s though,
have been and can be a viable option and it is not too
far-fetched to revive the market.
~...
.
~
I
¡
!
.
Al umin urn. The recycling of aluminum is
. much more developed than glass mainly because
aluminum is a very valuable metal, bringing in
S 1000/ton (scrap price) as compared to glass at
$60/ton. Thus, recycling aluminum is highly
profitable. In 1989, for exampJe, U.S. a.1uminum
recyclers earned roughly $900 mi1lîon. In the Bay
Arca aluminum cans go from recycling centers to a
number of recycling brokers (large scale recycling
collection centers such as Smurfit in Oakland, ALCOA
In Oakland, Reynolds in Fremont, or CRC in Union
City) which then bale or shred the aluminum and send
it off to mills allover the country. The mills burn the
paint off the C31'1S, and then melt and form them
into an aluminum sheet that is used fpr anyone of the
numerous aluminum products, including cans. In
additlon to this domestic market, a few processors in
California export aluminum overseas to Asia.
.:
Recycling aluminum saVes 9S percent of the enÚgy
that would be used to extract and reflne aluminum fron,
bauxite. It also avoids mining wastes that would occu
In the mining of bauxite. r
Mixed Metal. The'tin'canh.a.snot
enjoyed the same recent success that aluminum has,
but it is gradually improving. The majority of tin
cans collected here in the Bay Area end up being s~t
to ProIer International, in Lathrop (near Stockton).
There the cans are shredded and put in a Jciln that bums
the paint off, and the tin-coated steel is sold as
precipitation iron. 'This is then sent to copper mills
where it is used to extract copper from mined ore. .
There has recently been debate as to whether or not the
. use of precipitation iron to help i:. the extraction of
copper from mined ore is environmentally sound. (See
articles "The Downside of Reçycling", this issue and
"Rr:çycIing Tin Cans into Toxic W.iSte?" from May
newsletter). .
Only four percent of the tin cans recycled narionally are
used by the mining industry. More and more now, the
steel industry is buying up tin cans directly, and due to
th~ decreasing percentage of tin in the canã (there are
only four pounds of tin per ton of cans), the cans are
made back into a steel in which the tin is not a
problem (at a ratio of 10 percent collteted cans to 90
percent scrap steel). TItis amalgam can then be
employed in most uses of steel. The higher percent of
tin used in the past would float to the surface of the
steel during remelting, making the steel brittle. Thus,
another option that has been developed is de-tinning.
There are only a handful of de· tiMing plants around thi;
country (the nearest one to us being the Prater plant in
Seattle). At these plants, the cans are shredded and
exposed to a sodium hydroxide solution which
separates the tin from the steel. The tin is then sold to
tin mills where it can be coated back onto steel and
made back into cans, or into other tin products. The
steel obtained from the de-tinning process is produced
at a cost of about $130/ton. The steel mills. though;
have only been willing to pay about S100/ton and as a.
result, de-tinning is currently unprofitable. This
explains why Proler International just closed its de-
tinning plant in Houston. which had been the largest
in the U.S. De-tinning, though, will stay, and tin
cans will go to the nearest steel or de.tinning plant,
wherever it's most economical to send them.
18
PAPER
.1
¡
LESSON 4
SUBJECT AREAS
Social Studies, Language Arts, Science.
BACKGROUND
Paper is a thin tissue made of wood or other fiber. It was invented by Chinese, who made
the first paper mold, The wood or other fiber is mixed with water, then the mold picks up
the fibers and allows the water to escape. When dried and pressed with rollers, they become
paper.
Newspaper is one of the most recycled materials from your home. A tremendous number of
trees go into the production of the daily newspaper. While it is true that the trees used for
paper making are a renewable resource, 35% of the world's wood harvest goes into paper
production. Recycling not only allows the wood to be used for other purposes, it also re~
quires up to 50% less energy than making paper from trees only.
If newspaper is disposed of in landfills, the possibilities for reuse are gone, the landfill be-
comes fuller, and more trees will be needed to continue newspaper production.
.
In 1991, the West County Recycles Program collected 4,000 tons of newspaper from its resi~
dential customers. West County Recycles also collects cardboard and white office paper.
These materials are baled and sold to markets. Some of these markets are overseas.
RESOURCES
Not Another Science Show: Waste Not Want Not (grades 5 - 12) video
CONCEPT
From all the many materials we can recycle, paper is the most recycled. White office paper
can be used as raw material for new paper and paper products. Today, all newspapers must
consist of 25% recycled paper. When we recycle paper products, we reduce the amount of
raw materials required for paper production and preserve our natural resources.
OBJECTIVE
Students will learn how paper is made, and demonstrate their knowledge by making their
own paper.
.
19
GLOSSARY
raw material
renewable resource
fiber
ACTIVITY A PAPER MAKING
Materials: Newspaper, two pieces of wire screen or fine nylon netting fabric, rolling pin,
dowel or bottle. An egg beater or blender.
This is a fun, fast, and easy project. These directions make a piece of paper about 6" x 12".
This will also serve as directions to make paper pulp to use for activities Band C.
1. Tear 1/2 sheet of newspaper (not slick advertisement paper) into strips about 2" x 3".
2. Fill a blender about 1/2 full of water, and add newspaper pieces. Let it stand for at least
ten minutes.
3. Blend until the mixture looks fairly evenly gray. It will have lumps - that's okay.
4. Go outside, and lay one piece of screen on even pavement. Pour the mixture evenly in a
rectangle or other shape about 6" x 12".
5. Put the top screen or net on, and roll across the net, pressing out the water. At this point
if there are "holes," you may pour more of the newspaper mixture on to even things out.
6. The paper may be left to dry naturally, or you may quickly dry the paper by putting the
"sandwich" of netting/screen on a pad of newspapers and ironing it. This will dry and flatten
your paper. It only takes a minute or two. Naturally dried paper is thicker and rougher. It is
great for art projects.
ACTIVITY B CREATE A CALIFORNIA RELIEF MAP
1. This activity uses the same initial process and product as Activity A (except use less water).
This time, when the paper pulp is prepared, students form it into the shape of the State of
California on a base of recycled styrofoam - i.e. meat trays or other similar packaging.
2. Using thick tempera paint, the students show the location of the San Francisco Bay area,
and their school's location. The teacher will direct students to finish the map according to
areas of particular interest to class and grade level.
ACTIVITY C CREATE BIODEGRADABLE SEED STARTER CUPS
Biodegradable seed starter cups can be made from thick paper pulp formed around the
outside of a~ old paper cup or muffin tin. When dry, cups are filled with dirt, and planted
with bean or other seeds. Sprouting seeds are planted into permanent planters or school
planting areas as parr of the culminating activities for lesson six of this unit.
0n
ACTIVITY 0 RESEARCH YOUR SCHOOL'S RECYCLING PROGRAM
Ask your students to investigate if their school has a white paper recycling program. If it
doesn't, ask them to write a letter to the principal requesting a white paper recycling program
be started at your school.
ACTIVITY E ORGANIZE A CLASSROOM RECYCLING PROGRAM
Start a notebook paper recycling program in your classroom. Designate an area in your
classroom where students can place unused or used only on one side notebook paper. This
paper can be reused for brainstorming activities or for rough drafts of written assignments.
21
...
I
'2
£:
'3
:...@ tz
': :. QJ
Q
b
r ¡
.þoo
~~~:
~~*t~
{}~
.
~~
l'
s
.~
1Z
=:
"d
Q
;.c
~
i
~
Q)
~
Ø-I
. t; '". .
· .
· .
· .
· . .
. .
II II!'
Q C ç;
... .§-
III d
d ood !:.O
~"''''d
a~'O
'5!c.!:!Q
<; "'j"'" =
:. ;;¡ Õ 1/1
.-c. Q
"::I d iii 8
â!f~ c.
... .....
ç;'t!õ=
.... Q ~-
!:.l:J 4) ~
CC~!:.Oc.
~ . ~ [
Q:I,o.....
S:::Q.B'O
tI .s ... ~
g,Qõ~
..§ e '0 >.
...OQ.....
QUI-!'"
::: p 1/1
... Q 8. 0
o 11 ...
tIJ d I=
T
¡;
I
~
c.
....
o
=
.s
ttÆ
~
-
'O~
I .... .
... !:.II;'
-= .. !II
....~~
I r, to
'0='-
tz k....
....'00
... ç; r,
.5dia
;'bD~
C.:::I
r, .... b.a
~':=à
!~....
'0 ~ =
... >....
O,Q
22
Pap e r. Paper recycling (induding news and all
other paper) stands out because in the Bay Area
roughly 50 percent of paper recycled is exported to
Asia. Some recycling centers send more (Cogido
recycling sends 95 percent of its paper overseas) and
some send less. This Is higher than the national rate
in 1989 when 25 percent of the reçycled paper was
exported. It's often much more profitable for recyclers
here in the Bay Area just to get their paper "to the
dock," where the buyer, usually Japan, Korea, or the
Philippines, then pays the shipping costs.
Domestically, uses for recycled paper in new paper
products is increasing as de.inking capacity increases.
AU paper products having any ink on them need to be
de·inked or the fmal product will end up black. Some
of the Bay A:ru's recycled newspaper is sent to the
nearest de·lnking facility run by Jefferson Smurfit in
Oregon. In 1989, about 1.4 million tons of waste
paper \Wte used in newspaper produced In North
America (9 percent of the total). Magazines are now
being used as a brightener in newspaper recycling.
Paper is divided into numerous grades. High grade
papers include white offLce bond paper and computer
paper, while mid to low grade paper includes colored
paper, mixed paper, newspaper, and paperboard. When
paper is recycled, the fibers get weaker and
consequently can only be made into a lower grade
paper. Paper can go through the recycling cycle six or
seven times before it becomes too weak to be made
into anything.
Recycled newspaper often doesn't get made back into
newspaper but rather into paperboard, which is used for
numerous products, including cereal boxes, rolls in
toilet paper, and many packaging items. To give an
idea of what recycled paper has been made into
recently, in 1989, 68 percent of the 21.2 million tons
of wastepaper recycled in the U.S. was made into
paperboard, roughly 10 percent was made into tissue
paper, and 5 percent each into writing paper and
newspaper. The rest of the wastepaper market was
cOrTllgated boxes (known as cardboard) which is its
own market. CorTllgated boxes are usually made back
into cOrTllgated boxes. What recycled paper gets made
back into, though, does depend highly an what is in
demand. As demand rises, mills will have more
incentive to develop more de.inking facilities.
Conservatree Co. and Earth Care Paper Co. both state
that using a ton of recycled paper rather than virgin
paper uses about 65 percent less energy (10,000 KWH
less), creates 35 percent less water pollution, and 74
percent lC;SS air polJution). However, taking into
account shipping costs, energy savings might be less,
and because much is bleached with chlorine, water
pollution might not be reduced as much as originally
thought Plus, there is the matter of the ink sludge
that is a by-product ofllie de· inking process.
Regardless, recycling paper can help to lessen our
demand on forests, since 35 percent of the world's
wood harvest goes to paper production, recycling can
make a difference..
.
23
· LESSON 5
PRECYCLING (Minimal Packaging)
(Or · Stop Shopping Like Therels No Tomorrow)
SUBJECT AREAS
Math, Science, Social Studies, Language Arts
BACKGROUND
How were food and other goods packaged before there was plastic? Shoppers brought their
own reusable bags or baskets and items were purchased in bulk from a recyclable, reusable
wooden bin. Items that needed to be wrapped were covered with newspaper, and tied with
cotton string. Once these products were bought and unwrapped, the paper was used as
kindling, and the bits of string added to a string ball for later use.
There was no regular garbage pick up service like there is today. In those days, non-usable
items from a household had to be hauled to a dump or buried in the ground. So, there was
certainly a motive for people not to create non-disposable waste.
As convenience became more important to an increasingly urbanized and industrialized
society, packaging of consumable items became less earth friendly. Individual packages of
potato chips, crackers, puddings, applesauce and other single-serving products became
popular. Now, almost 30% of the waste generated in the United States is packaging. Con-
sumers and producers were unaware of the problems convenience packaging would cause.
People have slowly become aware of the problem excess packaging caused: landfills are full,
burning refuse causes air pollution, and improper handling of refuse can result in groundwa-
ter contamination. What can we do about it?
Students are powerful voters at the supermarkets and other stores. If they become aware that
their purchases are a vote for or against wastefui packaging, and that industry responds to
consumer preferences, then students will become an important force for packaging reform.
In this lesson, students become aware of excessive and minimal packaging, and how they can
influence industry to use minimal packaging.
RESOURCES
The Rotten Truth: A 3-2-1 Contact Extra (gr. 5 - 12) video
Closing the Loop, Industry Recycles, Waste to Energy (ungraded) film strips and cassettes
Why Recycle? (gr. 3 - 6) video
24
CONCEPT
"PRECYCLING" means making intelligent environmentally sound decisions before buying
products at the store.
.
OBJECTIVES
The students will increase their understanding of their impact upon the environment through
their buying habits.
The students will communicate their understanding of minimal packaging by writing letters of
appreciation or dissatisfaction to producers concerning their packaging.
GLOSSARY
consumer
recycling
minimal packaging
bulk products
groundwater
contamination
ACTIVITY A DESIGN A SKIT: MAKING LUNCH FOR SCHOOL
1. As a whole class, brainstorm items that might be found in a school lunch i.e. drink, sand-
wich, fruit, dessert.
.
2. In groups, students decide what is to be included in their lunch.
3. Skit is designed: may include discussion with the parent, or a trip to the grocery store to
make purchases. In skit, students should give reasons for their purchases.
4. Skit is performed for the class.
5. Entire class lists items mentioned in the skit that utilized minimal packaging.
ACTIVITY B MAKE A POSTER: ENCOURAGE MINIMAL PACKAGING AND
PURCHASING
1. Using recycled (used on the other side) notebook paper, students are to sketch their ideas
for their poster. It is helpful for students to look at aod discuss other professionally made
posters and posters made by other students.
Point out the size and boldness of the lettering, placement of large and small pictures, and
other creative touches that make the posters pleasing to look at and effectively communicate
a message.
.
25
Generally, students want to place too many words and ideas on a poster. A simple, well-
conceived idea is generally most effective.
2. Measure in one inch all around your poster. This will provide a border.
3. When the posters are complete, ask local merchants to display them.
ACTIVITY C LETTER WRITING
1. Review with students the form for a "friendly letter."
2. Brainstorm reasons why minimal packaging is preferable to overpack aging.
3. Decide what type of letter you are going to write: congratulating or thanking the manufac-
turer that uses minimal packaging or, a persuasive letter encouraging the manufacturer to
. adopt minimal packaging.
4. The address of the company that you wish to write to is usually found on the side of the
package.
')f;,
LESSON 6
.
RECYCLING RESTORES THE EARTH
SUBJECT AREAS
Language Arts, Art, Math, Science, Social Studies
BACKGROUND
It can be said that we live in a society where "disposable" has been considered a selling point
of many household goods. As we approach the twenty-first century "reusable" and "recy-.
clable" reflect our society's heightened awareness that precious natural resources we have
enjoyed in the past will not always be here for future generations, if we don't care for our
Earth today. .
While it is easier to toss a can away than to recycle it, and it is easier to use a paper towel
than a cloth towel, the more we know about the limits of our resources and our landfill sites,
the more we must consider developing ecologically sound buying habits.
Richmond Sanitary Service encourages all West County residents to carefully consider the
products they purchase and to recycle newspapers, aluminum cans, plastic soda bottles (PET)
and milk jugs (HDPE). and glass bottles.
.
RESOURCES
I Need the Earth (gr. K - 6) video
CONCEPT
The decisions we make about handling our waste directly affect the environment in which we
live.
OBJECTIVES
The students will create a mural showing the effects of good waste management on the
environment.
GLOSSARY
conserve
ecology
ecosystem
environment
.
27
ACTIVITY A CREATE AN EARTH MURAL
A mural of various living things expressing their thanks for conserving the ecology using cartoon
bubbles is a good culminating activity for all age groups. For example, a tree might say 'Thank
you for re~using that grocery bag!" A bird might say ''Thank you for saving my tree."
1. An easy way to make an attractive mural is to have students make individual drawings at
their desks and color and cut them out. Have about five boxes to store the various finished
cut outs. When a sufficient number have been made, they can be taken out and arranged on
butcher paper and glued in place.
2. To achieve a feeling of depth, hand out pager in full, half, and quarter size sheets. Instruct the
students to fill the paper with their drawings. List needed subjects on the board, and check them
off as students volunteer - for example, houses, offices, trees, adults and children. You should
then end up with three sizes of each subject, and have a mural with three dimensionality. Light-
colored paper works nicely for the mural base. If you have light blue paper on a roll, it is attrac-
tive when irregularly tom and used as sky. The mural may be fmished with some drawings done
directly on the paper, and rivers and streams can be made of tom dark-blue ribþons of paper.
ACTIVITY B CREATE A BOARD GAME
Materials: A large sheet of construction paper, ruler, felt pens or crayons, smaller paper to
make game cards and dice.
1. Working with a partner, the students will design a board game. The basic idea of the
game Is for the player to get to the recycling center. On the way, the player must pick up
four different recyc1ables.
Some suggestions for the game design:
a. Use dice (number cubes) to determine how many spaces to move.
b. Use a ruler -- make the playing spaces one inch square.
c. Include some "option" or "choice" spaces with cards to be drawn with directions or
consequ ences.
d. Have one or more special spaces that let you "slide" directly to the next recyclable.
e. Add color to your board game.
2. Invite another partner pair to play the game with you.
ACTIVITY C PLANT SPROUTED SEEDS FROM SEED CUPS
As part of the "Thank you" to the Earth, students can now plant their seed èups with sprouted
seeds from Lesson four, in large permanent planters, or in an appropriate place on the school
grounds. Remind the students that as the growth cycle of the plant is completed, the plant
should be composted back into the Earth.
28
AVAILABLE FOR LOAN FROM
THE SAN FRANCISCO RECYCLING PROGRAM
Loans periods are for three weeks.
A returnable deposit of $25.00 is required before any materials can be borrowed.
This video is almost identical to the level I video, but
level n uses more technical words to describe concepts
and uses high school students to show what their
peers can do to solve the garbage problem.
Go
Produced by Dowling·Shepherd Productions, 1978
TIme: 10 Minutes
Grades: K·5
What makes things go? This film describes what
energy is and how energy is conserved through reuse
and recycling.
'the Haz-Kid Report: Household Hazardous Waste
(HHW)
Produced by San Bernardino Department of Health
Service, 1987
Time: 11 Minutes
Grades: 2-12
The "Haz-Man" uses students as reporters to explain
what hazardous waste is, the different kinds of hazard·
ous substances, and health and environmental prob·
lems caused by hazardous waste. Thevideo includes
information on what to do if hazardous waste is
discovered, and where to take HHW's. For more
information on San Franåsco's HHW Facility, call
554·4333.
I Need The Earth
Produced by General Motors Photographic, 1990
Time: 17 Minutes
Grades: K-6
This is a song as well as a video. Both show how much
we need the earth, air, water and soil. Through
interviewing children, concepts such as diversity, in·
terdependence, and recycling are explained. The
children express the importance of recycling and that
we all can make a difference.
VIDEOS
Aluminwn Recycling Your Next Assigment
Time: 8 minutes
Grade: 7-12
Produced by Aluminum Recycling Association, 1988
A boy uses a computer to learn about aluminum can
recycling. The computer takes him to a recycling
center, a landfill, and an aluminum recycling plant.
Good footage of the recycling process is displayed.
Diapering Alternatives
Produced by Tiny Tots Diaper Service, 1988
Time: 13 Minutes
Grades: 9-12
Three diapering alternatives are examined: washing
diapers at home, using a diaper service, and using
disposable diapers. The proper disposal, and environ-
mental factor for each alternative is discussed.
Fire and Sand
Produced by Owens-Illinois Glass Containers
Grades: 6·12
Time: 23 Minutes
Includes 3 short videos:
1. Owens Illinois Promotion. (14 minutes)
2. Why Recycle Glass (8 minutes)This video uses the
"Caremore" and the "Careless" families to describe
recycling of glass
3. (11 minutes) This video shows different glass recy-
cling programs in various cities including the Bay
Area. It shows how glass is made and why we
should recycle glass.
Garbage Tale - An Environmental Adventure
Levell
Produced by Churchill Films
Time: 18 Minutes
Grades: K·5
This video is about a boy who dreams that a garbage
man takes him on an adventure in his garbage truck, to
a landfill, an inånerator and a recycling center. Dur-
ing the adventure, he learns many concepts related to
solid waste, waste reduction, conservation and
composting.
Garbage Tale - An Environmental Adventure
Leve 1 II
Produced by Churchill Films
Time: 18 Minutes
Grades: 6·12
.
.
Mr. Roger's Neighborhood:
The Environment and Recycling
Produced by HDR Engineering, Inc., 1990
Time 30 Minutes
Grades: Pre K . 2
Mr. Roger and Mr. McFeely bring their bottles and
cans to a recycling center where they watch bottles
and cans being crushed. In the land of make believe,
there is too much garbage and the people try to rmd a
solutÍon to the problem. Songs and good examples of
creative reuse are shown. Activity booklet provided
upon request.
.
29
Not Another Science Show: Waste Not Want Not
Produced by Ontario Educational Communications
Authority
TIme: 30 Minutes
Grades: 5 -12
Take a look at Canada's waste disposal problems and
solutions. Find out where garbage goes after it leaves
the curb. Look at cycles of nature and see how man
made products fit or do not fit the cycle. Visit a Tranfer
Station, Indnerator and Recycling Paper Plant.
Organic Gardening
Produced by Rodale Press \ Bullfrog Films, Inc., 1972
11 Minutes Grades: 4-12
The video shows how to make a compost heap in a
rural area. The basic rules can be applied to an urban
setting and the video does show a few other ways to
make a compost pile. The video explains how the
Earth renews itself and that life is made from life. It
explains how we complete the cycles of life when we
compost.
The Rotten Truth: A 3-2-1 Contact Extra
Produced by Public Broadcasting Service, 1990
Time 30 Minutes
Grades: 5-12
Stephanie Yu conducts a thorough exploration of
garbage issues: biodegradation, cycles, composting
and overpackaging and why there is no "away".
Recycle This
Produced bySeahawk Associates
Time: 45 Minutes
Grades: 6-12
This video uses a mix of entertainment that includes
music, videos, and news updates. Jeopardy and other
popular TV shows axe adapted to demonstrate the facts
and trivia1s of recycling.
Steel: America's Most Recycled Material
Produced by Steel Can Recycling Institute, 1990
8 Minutes
Grades: 7-12
Overview of the current gaxbage crisis. It shows the
"Garbage Barge" that traveled to 5 states and 3 coun-
tries in an attempt to unload garbage. It also discusses
the recyclabil1ty of steel and magnetic separation of
steel in recycling programs.
Trashing The Oceans
Produced by National Oceanographic and Attnospheric
AdIIÙnistration (NOAA), 1988
Time 7 Minutes
Grade: 4-12
This is an overview of the problems caused by dump-
ing trash in the ocean. Provides statistics on quantities
of trash dumped in the ocean and contains pictures of
sea animal killed by plastic debris.
Why Recycle?
Produced by San Bernardino Department of Health
Service, 1987
Time: 11 Minutes
Grades: 3·6
Three students writing a report discuss why recycling
is important.
Ya~ety Yak Take it Back
Produced by Take it Back Foundation, 1990.
Time: Introduction song 5 minutes, the video 45
minutes
Grades: K-12
This upbeat, rap music recycling video features many
different music stars singing "Yackety Yak Take It
Back. The first minutes show the stars singing the
song. The rest of the video repeats the song over and
over while demonstrating how the video was pro-
duced.
SUDE SHOW
Marine Debris And Entanglement
Produced by National Oceanic and Atmospheric
Administration
TIme: approximately 30 minutes
Grades: 3·12
The slides graphically portray the problems of trash in
the oceans and the effects on animals. Plastics axe very
visible and suggestions on how to combat the problem
are given. *$ome slides are very graphic, please pre-
view for a young audience.
GAMES AND ACTIVITY KITS
Making Recycled Paper Kit
Grades: pre K-12
Time: 45 minutes
Find out how paper is made by doing it. All you need
is old paper and water, everything else comes with the
kit.
The Garbage Game
Grades: 3-12
For 2 to 7 players.yThe objective of this board game is to dispose your
garbage in the place that will make you the most
money.
Trace The Trash I The Reducing Game
Grades: 3-7
This is a 2 in 1 caxd game that uses natural resources
and solid waste cards. To teach how they relate to each
other.
30
FILM/SLIDE SHOW LIST
I
.
FILM LIST:
For the following films, call Mary Wilson. Audio Visual Services.
2145 McKinnon. S.F. CA 94124
(415) 695-2420
Clean Town, U.S.A., by P.G.&E. The movie is about a Resource Recovery Facility in
Franklin, Ohio. The plant recovers glass, metal, and paper. Contains scenes of steel produc.
tion, and glass brick and insulation production (11 minutes). #0614.76MSI
The Drowning Bay. It is a general environmental awareness film about growth in San
Francisco population, and the direct connection of people and pollution. Focuses on the
Bay's pollution and filling. Would need to be followed up with a discussion of how people
can be part of the solution to pollution problems by recycling, etc. (9 minutes) #917.946
MS13
Recycling Waste. Contains scenes of people recycling newspaper, glass, and metals. Asks
questions about what could be done about waste. Shows landfills and asks why resources
are thrown away (12 minutes). #0614.76-MS2
The Worth of Waste, by General Motors. Talks about how recycling is developing new
industries. Focuses on scrap metals. waste-to-energy plants and composting. Contains
scenes of glass, paper. and aluminum can recycling. Presents fairly complex issues. (15-20
minutes) #0614.76 MS3, C·2
For the following films and slide shows, call San Francisco Recycling Coordinator (415)
554·6193
GO! Goldberg Bros.. Inc. The main theme of this film is energy conservation keeps things
going. Focuses on recycling as a method of conserving energy and resources. Has scenes of
young children recycling and is narrated by a young boy. Excellent for elementary grade
levels K-5. (10 minutes)
Recycling-It's Nature's Way, Alcoa. Starts with a discussion of the natural cycles of
water and the forest, and it compares the aluminum can recycling process with the natural
process. Talks only about the aluminum can. (6 minutes) .
.
SLIDE SHOW UST:
San Francisco's Recycling Story: City of S.F. This slide show begins with a history of
how garbage was collected and recycled in the early 1900's in San Francisco. It presents a
comprehensive story of recycling from 1920 to 1985 with shots of current recycling pro-
grams. It also has a brief series of shots on current garbage collection, processing and land·
filling practices.
Recycling-on How To Dispose of Disposables, Owens-Illinois. Advocates recycling of
newspaper, aluminum cans and glass to clean up the environment, save energy. and con·
serve landfill space. Contains scenes of glass manufacturing process and recycling centers.
Comes with tape that controls the slide sequence and a written version of script (6
minutes).
FILM STRIPS:
Closing the Loop, Industry Recycles, Waste to Energy, film strips and cassettes, by
State Solid Waste Management Board.
.
31
BOOKS
The Art of Composting (1985)
Metro's Recycling iniormation Center.
About Add Rain (1988 booklet)
Channing L. Bete Co., Inc.
Bottles and Can Using Them Again (1977)
McPhee, Gribble
Egg Carton Zoo (1986)
Haas Rudl, Hans Blohm, and Suzuki David
Energy (1978)
Boy Scouts of America Merit Badge Series, Woodburn
John H., Ph.D.
Environmental Science (1983)
Boy Scouts of America Merit Badge Series
Holt Science (1986)
Abruscato, Joseph: Joan Wade Fossaceca; Jack Hassard
and Donald Peck
How Paper is Made (1985)
Perrins, Lesley
How Glass is Made (1985)
Paterson, Alan J.
The Lorax (1971)
Dr. Seuss
Paper by Kids (1980)
Grummer, Arnold E.
Soil and Water Conservation (1983)
Boy Scouts of America, Merit Badge Series
Solving the Hazardous Problem (1986)
EPA's RCRA Program
World watch Paper 56 ~ Materials Recycling: The
Virtue of Necessity (1983)
Candler, Willian
Worldwatch Paper 76 - Mining Urban Waste: The
Potential of Recycling (1987)
Pollock, Cynthia
Wonns Eat My garbage (1982)
Appelhof. Mary
AcclJmatization ~ A Sensory and Conceptual
approach to Ecological Involvement (1972)
Van matre, Steve
A Citizen Guide to Plastic in the Ocean- More
Than A Litter Problem
, (1988) Ohara, Katheryn J.
Earth keepers- Four keys for helping young
people live in harmony with the Earth (1988)
Steve Van Matre and Bruce Johnson.
Hints for a Healthy Planet (1990)
Heloise
Handmade Hot Water Systems (1978)
Sussman, Art and Frazier, Richard
In S'earch of: ENERGY (1982)
TaIfel. Alexander
Personal Resposability A Handbook for K~S
Teachers (1989)
Choy, Kanani V, Lai Penn
School Energy Action, Sussman, Art and Tannenbaum.
Judith
Recycling Activities for the Classroom (1978)
Eric Document Reproduction Service (EDRS)
50 Simple Things Kids Can Do To Save The Earth
(1990)
Javnarama, The Earth Works Groups
50 Simple Things You Can Do To Save The Earth
(1990)
Javnarama, The Earth Works Groups
30 Simple Energy Things You Can Do To Save
The Earth (1990)
The Earth Works & PG&E
15 Simple Things Californians Can Do Recycle
(1991)
The Earth Works Groups and The CA Dept. of Conser-
vation
Save Our Planet - 750 Everyday Ways You Can
Help Clean Up the Earth (1990)
MacEachern, Diane
Sunship Earth - An Earth Education Program,
Getting To Know your Place In Space (1989)
Van Matre
In Small Thing Forgotten (1977)
James Deetz
Facing America's Trash (1988)
U.S. Office of Technology Assesment
Garbage In The Cities (1981)
Martin Melosi
Throwing Things Away (1986)
Laurence Pringle
Just A Dream (1990)
Van Allsburg, Chris
What Makes Everything Go? (1979)
Elsohn Ross, Michael
32
GLOSSARY
advertising: making known or praising publicly, usual!y in order to sell something.
alternatives: choices between two or more things.
aluminum: a light metal made from bauxite ore that can be easily bent or crushed.
bill: a proposed law offered to a legislative body.
biodegradable: capable of being broken down into simple substances or basic elements by
microorganisms.
bulk products: products packaged in large quantities, not in individual packages.
chemical change: an alteration of a substance by chemical action.
clean: to remove contaminants and dirt.
composing: the process by which bacteria and other organisms break organic matter such as
kitchen scraps, leaves, lawn clippings and manure into mineral and nutrient-rich humus, used
as a soil conditioner.
.
conserve: to keep from being damaged, lost or wasted; save.
consumer: a person who buys goods or services for his own needs and not for resale or to
use in the production of other goods for resàle.
container: a thing in which material is held or carried: receptacle.
contamination: process by which something is made impure.
convenience: being suited or favorable to one's comfort, purpose, or needs; increases
comfort or makes work less difficult.
crush: to press or squeeze to force out of shape.
cullet: scraps of waste glass that can be remelted.
decompose: to rot; a rotting or decomposing, as of vegetable matter.
deposit: money paid by consumer to retailer for returnable beverage containers; refunded to
consumer when container is returned to store.
disposable: designed to be thrown away after use.
.
dump: open, urunanaged site for the deposit of waste materials.
33
GLOSSARY
ecology: the branch of biology that deals with the relations between living organisms and
their environment.
ecosystem: a system made up of a community of animals, plants, and bacteria and its interre-
lated physical and chemical environment.
energy: the work that a physical· system is capable of doing in changing from its actual state
to a specified reference state.
energy :recovery: use of technology to bum mixed solid wastes and produce energy and/or
industrial fuel. Recyclable materials may be mechanically separated before or after burning.
environment: "the conditions and surroundings that affect the development of a person,
animal or plan.
fiber: any substance that can be separated into threads or threadlike structures for spinning,
weaving, etc.
fossil fuel: naturally-occurring nonrenewable hydrocarbon such as coal, crude oil, or natural
gas formed over extremely long periods of time from fossil remains or organic materials, and
"'onsumed to produce energy.
garbage: wastes, formerly referring to foodwastes, now generally including all waste consid-
ered worthless and thrown away.
groundwater: water found underground in porous rock strata and soils, as in a spring.
hygiene: the science of health and the prevention of disease.
lime: mineral or industrial form of calcium oxide.
litter: waste thrown in the wrong place, not put in á trash container or recycled.
manufacture: to make products, especially on a large scale and with machines.
minimal packaging: smallest or least amount of packaging on a product.
natural resources: materials supplied by nature, such as land, forests, minerals, water, and
air.
newsprint: inexpensive paper made from wood pulp or recycled paper, used chiefly for
newspapers.
nonferrous: metals which contain no iron, such as aluminum, copper and brass.
34
GLOSSARY
.
nonrenewable (resources or energy): natural materials whose consumption exceeds the
replacement capacity by natural processes because of the great length of time required for
their formation; these are considered to have a depletion time.
packaging: the wrappings, container or sealing of a commodity.
photodegrade: capable of being broken down by ultra·violet light.
plastic: any of various complex organic compounds produced by polymerization. They can
be moided, extruded, or cast into various shapes and fùms or drawn into filaments used as
textile fibers.
prepare: to make something ready, fit or qualified.
priorities: precedence, especially established by order of importance or urgency.
problem: a confusing or puzzling question or situation that is difficult to solve.
prominence: well-known, eminent.
raw material: material in its natural condition: not changed by art, dilution, manufacture,
aging. etc., raw wood, raw wool.· .
.
reduce: to lessen in extent, amount. number, degree or other quantity.
recycle: to put or pass through a cycle again: process items separated from the trash, break
them down and reprocess into the same form or as part of a different product.
recycling center: a facility for the collection, processing and marketing of recyclable materi-
als.
renewable: endless or cyclical source of raw materials or energy.
renewable resource: a resource or material that can be made new again. or strong again;
bring back into good condition.
resources: a supply of something that can be used or drawn on.
returnable: a beverage container on which a deposit is paid at the time of purchase, the
deposit being refunded when the container is taken back to the store. The container is either
refilled or recycled.
reuse: to extend the life of an item by repairing or modifying it or by creating new uses for it,
generally in its original form.
.
35
.
.
.;
Section 9
Proposal Alternatives and
Exceptions
9.1
Proposal Alternatives and Exceptions
Please note that several items listed below, related to both the Collection Services and
Disposal Services Agreements, are not exceptions, but, rather, points of clarification that
should be considered ministerial in nature as they serve to properly reflect the intent of
the RFP and Draft Agreement.
9.1.1 Collection Services Agreement
Section 3.15- Commingling of Materials- As a point of clarification, we assume
of course that the commingling prohibitions the City is refening to relate to the
commingling of materials in the collection vehicle. Please note that pursuant to
Addendum No.3, the City has indicated that proposers are to assume that Institutional
customers will covered by the tenns of the franchise agreement if serviced by the
contractor. We, therefore, assume that the solid waste generated by these customers
would be treated as Commercial Waste, etc. pursuant to the Draft Agreement, and
that the "commingling of materials" prohibitions would not disallow the co-collection
of commercial bin waste from these and other Dublin commercial bin accounts on the
same daily commercial front-loader collection routes.
Section 6.02- Failure to Meet Diversion Requirements- Given that the City is
currently well below the 50% diversion threshold based on the methodology outlined
in Section 6.01 (based upon amounts collected and diverted by contractor), it may be
difficult to achieve the 500.10 diversion mark within the initial stages of the contract. It
will be even more difficult since C&D materials are excluded from the contract and
diversion calculation. We appreciate the fact that the City has indicated that it plans to
add language to Section 6.02 of the contract that would mitigate any damages or
tennination rights as long as the contractor used "good faith" efforts to implement
diversion programs. Depending upon how this section is ultimately drafted, we may
not have any issues with Section 6.02, as modified. However, without the benefit of
reviewing such language, we would still recommend that the City consider adding
language, independent of the "good faith" efforts qualifIer, that indicates that the
City's right to tenninate the contract or impose liquidated damages (pursuant to
9-1
Republic Services
Propøsal før Cølle,ctiøn and Dispøsal Services
. , .
Prøpøsal Alternative and Exceptiøns
" ~ectioµ 6.02).will not apply as long as the City is in overall compJiance with AB 939
mandates. Since, by defmition, the City's contractor does not have full control over
the City's waste stream, nor can we mandate that a commercial generator utilize our
commercial recycling programs, it would seem to be a fair that the City's overall
compliance with AB 939 serve as a "backstop" to the imposition of'damages or
tennination. Unlike the "good faith" efforts qualifIer, which could be somewhat
subjective, the AB 939 qualifIer is more of an objective standard, and easier to
quantify. Again, our recommendation to add this additional qualifIcation will depend
on how the "good faith" efforts qualifIer is set forth in the Agreement.
Section 11.06- HHW Drop-Off Event- Republic has proposed some minor
modifications to the HHW Drop-Off event as explained in detail in Section 6.5.3 of
this proposal. We believe these modifications will serve as enhancements to the
program, and, at the same time, improve the efficiency of the operation.
Section 15.01- Contractor's Office- As referenced in Section 6.3.1 of our
proposal, Republic is proposing the same total customer service office telephone
hours as set for the in Section 15.01 of the Draft Agreement, however, in lieu of 8:00
am to 6:00 pm, we are proposing 7:00 am to 5:00 pm. These hours are cOI).Sistent with
the current customer service hours of Republic and, hence, will ensure greater
coverage availability for our Dublin customers. Moreover, we believe these hours are
more advantageous for Dublin customers, since the cut-off for same day resolution of
customer service calls referenced in Article 21 of the Draft Agreement, is midday, in
any event. As such, our proposed hours actually increases the period of time that live
customer service attendants are available to customers for issues that may need to be
resolved the same day. Any incoming calls after 5 :00 pm would be resolved the next
day, whether received via our answering service, or by a live attendant.
Section 20.02- Prevailing Wages- In tenns of our collection and maintenance
operations personnel, the employees we intend to utilize are represented by Teamsters
Locals 315 and 190, with whom we have a long-standing collective bargaining
relationship, and whose wages and benefits are substantially equivalent to the
prevailing wage. While there may be some differences between the tenns of
collective bargaining agreements in Alameda County and the tenns set forth in the
above referenced agreements, Republic is bound to utilize Teamsters Locals 315 and
190 employees since we will be operating out of a site that is represented by these
union locals. This will not preclude Republic from offering employment to displaced
workers currently servicing the City, however, any such employees accepting
employment with Republic will be represented by the aforementioned Teamsters
9-2
Republic Services
·
·
·
·
·
·
Proposal for Collection and Disposal Services
Proposal Alternative and Exceptions
Locals. Copies of the collective bargaining agreements related to these employees are
attached hereto as Appendix C.
9.1.2 Disposal Services Agreement
Section 3.01- General-As a point of clarifIcation, while we acknowledge that
the Collection Contractor will be responsible for paying the Disposal Fees, we could
not fInd a provision in either the CSA or DSA detailing the procedures for billing and
payment relating to Disposal Fees. We trust that this will be added to the
Agreement(s) at a later date.
Section 5.02~ General--'-As a point of clarifIcation, we assume, of course, that the
fIrst sentence of this section is intended to read "Except as provided in this Section
and Exhibit 1....", since, by defInition, the contractor is proposing what the base
Disposal Element will be in each year of the contract. This is a minor clarifIcation
that should be obvious to all proposers, but we thought we would mention it for future
reference. Likewise, we assume it is intended that the second sentence of this section
begin with "Except as set forth in Exhibit 1, etc."
Section 5.04- Most Favored Customer- We would hope the City would be
amenable to removing this provision of the agreement due, in great part, to the
"unknowns" associated with the impact thereof, particularly given the length of the
Disposal Agreement tenn. The disposal proposal should stand on its own merits and
not be subj ect to comparisons to other contracts that may not reflect the same
operating assumptions and risks. We appreciate the fact that the City has attempted to
modify the original language in order to contemplate similar size/quantity
qualifIcations, however, there are still a number of other variables that could impact
disposal rate differentials from one municipal contract to another iricluding, for
instance, the method of disposal (i.e., direct haul vs. transfer), specifIc terms and
conditions of the respective disposal contracts, waste type and composition (i.e.,
residential, commercial/industrial, etc.), regulatory fee structures, exceptions for host
communities. In addition, we believe it would be more appropriate to limit the scope
of waste shed coverage and rate comparisons only to Alameda County jurisdictions,
wherein the subject waste shed and disposal contract rates would have more relevance
to Dublin. Weare very much open to discussing this contract provision with the City
and arriving at mutually satisfactory language that accomplishes the objectives of
both parties.
9~3
Republic Services
Proposal for Collection and Disposal Services
Proposal Alternative and Exceptions
(This page intentionally left blank)
9-4
Republic Services
·
·
·