HomeMy WebLinkAboutReso 209-06 Info Tech Assessment & Master Plan Svcs
RESOLUTION NO. 209 - 06
A RESOLUTION OF THE CITY COUNCIL
OF THE CITY OF DUBLIN
*********
AUTHORIZING CITY MANAGER TO EXECUTE AN AGREEMENT
WITH CLIENTFIRST CONSULTING GROUP, LLC
FOR INFORMATION TECHNOLOGY ASSESSMENT AND MASTER PLAN SERVICES
WHEREAS, the City of Dublin requires a Information Technology Master Plan to serve as a guide
for technology implementations over the next 5 years ; and
WHEREAS, the City's Capital Improvement Program 93150 Network System Upgrade allocates
adequate funding to conduct an Information Technology Assessment & Master Plan; and
WHEREAS, the City Council has identified the Information Technology Assessment & Master
Plan as a High Priority Goal for Fiscal Year 2006-2007; and
WHEREAS, the City solicited proposals from qualified firms for Information Technology
Assessment & Master Plan services; and
WHEREAS, six (6) firms submitted proposals for Information Technology Assessment & Master
Plan services; and
WHEREAS, ClientFirst Consulting Group, LLC (CFCG) has shown they have the ability
to perform the planning services required; and
WHEREAS, CFCG will perform the work outlined in the Proposal/Scope of Services and
according to the Fee Schedule and timeline therein, which is included the Consultant Services Agreement;
and
WHEREAS, the agreement has been reviewed and approved by the City Attorney's Office.
NOW, THEREFORE, BE IT RESOLVED that the City Council ofthe City of Dublin does
approve the agreement with CFCG as attached hereto.
BE IT FURTHER RESOLVED that the City Manager is authorized to execute the agreement.
PASSED, APPROVED AND ADOPTED this 7th day of November, 2006, by the following vote:
AYES: Councilmembers Hildenbrand, McCormick, Oravetz and Zika, and Mayor Lockhart
NOES: None
ABSENT: None
ABSTAIN: None
ATfEST~
City C er
CONSULTING SERVICES AGREEMENT BETWEEN
THE CITY OF DUBLIN AND CLlENTFIRST CONSULTING GROUP, LLC
THIS AGREEMENT for consulting services is made by and between the City of Dublin ("City") and
ClientFirst Consulting Group, LLC ("Consultant") as of November 7,2006.
Section 1. SERVICES. Subject to the terms and conditions set forth in this Agreement, Consultant
shall provide to City the services described in the Scope of Work attached as Exhibit A at the time and
place and in the manner specified therein. In the event of a conflict in or inconsistency between the terms
of this Agreement and Exhibit A, the Agreement shall prevail.
1.1 Term of Services. The term of this Agreement shall begin on the date first noted above.
The Agreement shall end on the earlier of: a) the date of completion and acceptance by
the City of the final report Master Plan Report specified in Exhibit A; or, b) June 30,2007.
Consultant shall complete the work described in Exhibit A prior to that date, unless the
term of the Agreement is otherwise terminated or extended, as provided for in Section 8.
The time provided to Consultant to complete the services required by this Agreement shall
not affect the City's right to terminate the Agreement, as provided for in Section 8.
1.2 Standard of Performance. Consultant shall perform all services required pursuant to this
Agreement in the manner and according to the standards observed by a competent
practitioner of the profession in which Consultant is engaged in the geographical area in
which Consultant practices its profession. Consultant shall prepare all work products
required by this Agreement in a substantial, first-class manner and shall conform to the
standards of quality normally observed by a person practicing in Consultant's profession.
1.3 Assignment of Personnel. Consultant shall assign only competent personnel to perform
services pursuant to this Agreement. In the event that City, in its sole discretion, at any
time during the term of this Agreement, desires the reassignment of any such persons,
Consultant shall, immediately upon receiving notice from City of such desire of City,
reassign such person or persons.
1.4 Time. Consultant shall devote such time to the performance of services pursuant to this
Agreement as may be reasonably necessary to meet the standard of performance
provided in Section 1.1 above and to satisfy Consultant's obligations hereunder.
Section 2. COMPENSATION. City hereby agrees to pay Consultant a sum not to exceed, $59,907
(fifty-nine thousand nine hundred and seven dollars) including reimbursable costs incurred under this
Agreement. Notwithstanding any contrary indications that may be contained in Consultant's proposal, for
services to be performed. In the event of a conflict between this Agreement and Consultant's proposal,
attached as Exhibit A and Exhibit 8, regarding the amount of compensation, the Agreement shall prevail.
City shall pay Consultant for services rendered pursuant to this Agreement at the time and in the manner
set forth herein. The payments specified below shall be the only payments from City to Consultant for
services rendered pursuant to this Agreement. Consultant shall submit all invoices to City in the manner
specified herein. Except as specifically authorized by City, Consultant shall not bill City for duplicate
services performed by more than one person.
Consulting Services Agreement between
City of Dublin and ClientFirst Consulting Group, LLC
November 7,2006
Page 1 of 14
Consultant and City acknowledge and agree that compensation paid by City to Consultant under this
Agreement is based upon Consultant's estimated costs of providing the services required hereunder,
including salaries and benefits of employees and subcontractors of Consultant. Consequently, the parties
further agree that compensation hereunder is intended to include the costs of contributions to any pensions
and/or annuities to which Consultant and its employees, agents, and subcontractors may be eligible. City
therefore has no responsibility for such contributions beyond compensation required under this Agreement.
2.1 Invoices. Consultant shall submit invoices, not more often than once a month during the
term of this Agreement, based on the cost for services performed and reimbursable costs
incurred prior to the invoice date. Invoices shall contain the following information:
· Serial identifications of progress bills; i.e" Progress Bill NO.1 for the first invoice,
etc.;
· The beginning and ending dates of the billing period;
· A Task Summary containing the original contract amount, the amount of prior
billings, the total due this period, the balance available under the Agreement, and
the percentage of completion:
· At City's option, for each work item in each task, a copy of the applicable time
entries or time sheets shall be submitted showing the name of the person doing
the work, the hours spent by each person, a brief description of the work, and
each reimbursable expense;
· The Consultant's signature.
2.2 Monthly Payment. City shall make monthly payments, based on invoices received, for
services satisfactorily performed, and for authorized reimbursable costs incurred. City
shall have 30 days from the receipt of an invoice that complies with all of the requirements
above to pay Consultant.
2.3 Final Payment. City shall pay the last 10% of the total sum due pursuant to this
Agreement within sixty (60) days after completion of the services and submittal to City of a
final invoice, if all services required have been satisfactorily performed.
2.4 Total Payment. City shall pay for the services to be rendered by Consultant pursuant to
this Agreement. City shall not pay any additional sum for any expense or cost whatsoever
incurred by Consultant in rendering services pursuant to this Agreement. City shall make
no payment for any extra, further, or additional service pursuant to this Agreement.
In no event shall Consultant submit any invoice for an amount in excess of the maximum
amount of compensation provided above either for a task or for the entire Agreement,
unless the Agreement is modified prior to the submission of such an invoice by a properly
executed change order or amendment.
Consulting Services Agreement between
City of Dublin and ClientFirst Consulting Group, LLC
November 7, 2006
Page 2 of 14
2.5 Hourlv Fees. Fees for work performed by Consultant on an hourly basis shall not exceed
the amounts shown in Exhibit B.
2.6 Reimbursable Expenses. Reimbursable expenses are included in the total amount of
compensation provided under this Agreement that shall not be exceeded,
2.7 Payment of Taxes. Consultant is solely responsible for the payment of employment taxes
incurred under this Agreement and any similar federal or state taxes.
2.8 Payment upon Termination. In the event that the City or Consultant terminates this
Agreement pursuant to Section 8, the City shall compensate the Consultant for all
outstanding costs and reimbursable expenses incurred for work satisfactorily completed as
of the date of written notice of termination. Consultant shall maintain adequate logs and
timesheets in order to verify costs incurred to that date.
2.9 Authorization to Perform Services. The Consultant is not authorized to perform any
services or incur any costs whatsoever under the terms of this Agreement until receipt of
authorization from the Contract Administrator.
Section 3. FACILITIES AND EQUIPMENT. Except as set forth herein, Consultant shall, at its sole
cost and expense, provide all facilities and equipment that may be necessary to perform the services
required by this Agreement. City shall make available to Consultant only the facilities and equipment listed
in this section, and only under the terms and conditions set forth herein.
City shall furnish physical facilities such as desks, filing cabinets, and conference space, as may be
reasonably necessary for Consultant's use while consulting with City employees and reviewing records and
the information in possession of the City. The location, quantity, and time of furnishing those facilities shall
be in the sole discretion of City, In no event shall City be obligated to furnish any facility that may involve
incurring any direct expense, including but not limited to computer, long-distance telephone or other
communication charges, vehicles, and reproduction facilities.
Section 4. INSURANCE REQUIREMENTS. Before beginning any work under this Agreement,
Consultant, at its own cost and expense, shall procure "occurrence coverage" insurance against claims for
injuries to persons or damages to property that may arise from or in connection with the performance of the
work hereunder by the Consultant and its agents, representatives, employees, and subcontractors.
Consultant shall provide proof satisfactory to City of such insurance that meets the requirements of this
section and under forms of insurance satisfactory in all respects to the City. Consultant shall maintain the
insurance policies required by this section throughout the term of this Agreement. The cost of such
insurance shall be included in the Consultant's bid. Consultant shall not allow any subcontractor to
commence work on any subcontract until Consultant has obtained all insurance required herein for the
subcontractor(s) and provided evidence thereof to City. Verification of the required insurance shall be
submitted and made part of this Agreement prior to execution.
4.1 Workers' Compensation. Consultant shall, at its sole cost and expense, maintain
Statutory Workers' Compensation Insurance and Employer's Liability Insurance for any
Consulting Services Agreement between
City of Dublin and ClientFirst Consulting Group, LLC
November 7,2006
Page 3 of 14
and all persons employed directly or indirectly by Consultant. The Statutory Workers'
Compensation Insurance and Employer's Liability Insurance shall be provided with limits of
not less than ONE MILLION DOLLARS ($1,000,000.00) per accident. In the alternative,
Consultant may rely on a self-insurance program to meet those requirements, but only if
the program of self-insurance complies fully with the provisions of the California Labor
Code. Determination of whether a self-insurance program meets the standards of the
Labor Code shall be solely in the discretion of the Contract Administrator. The insurer, if
insurance is provided, or the Consultant, if a program of self-insurance is provided, shall
waive all rights of subrogation against the City and its officers, officials, employees, and
volunteers for loss arising from work performed under this Agreement.
An endorsement shall state that coverage shall not be suspended, voided, canceled by
either party, reduced in coverage or in limits, except after thirty (30) days' prior written
notice by certified mail, return receipt requested, has been given to the City,
4.2 Commercial General and Automobile Liabilitv Insurance.
4.2.1 General requirements. Consultant, at its own cost and expense, shall maintain
commercial general and automobile liability insurance for the term of this
Agreement in an amount not less than ONE MILLION DOLLARS ($1,000,000,00)
per occurrence, combined single limit coverage for risks associated with the work
contemplated by this Agreement. If a Commercial General Liability Insurance or an
Automobile Liability form or other form with a general aggregate limit is used,
either the general aggregate limit shall apply separately to the work to be
performed under this Agreement or the general aggregate limit shall be at least
twice the required occurrence limit. Such coverage shall include but shall not be
limited to, protection against claims arising from bodily and personal injury,
including death resulting therefrom, and damage to property resulting from
activities contemplated under this Agreement, including the use of owned and non-
owned automobiles.
4.2.2 Minimum scope of coverage. Commercial general coverage shall be at least as
broad as Insurance Services Office Commercial General Liability occurrence form
CG 0001 (ed. 11/88) or Insurance Services Office form number GL 0002 (ed. 1/73)
covering comprehensive General Liability and Insurance Services Office form
number GL 0404 covering Broad Form Comprehensive General Liability,
Automobile coverage shall be at least as broad as Insurance Services Office
Automobile Liability form CA 0001 (ed. 12/90) Code 1 ("any auto"). No
endorsement shall be attached limiting the coverage.
4.2.3 Additional requirements. Each of the following shall be included in the
insurance coverage or added as an endorsement to the policy:
a. City and its officers, employees, agents, and volunteers shall be covered
as insureds with respect to each of the following: liability arising out of
Consulting Services Agreement between
City of Dublin and ClientFirst Consulting Group, LLC
November 7,2006
Page 4 of 14
activities performed by or on behalf of Consultant, including the insured's
general supervision of Consultant; products and completed operations of
Consultant; premises owned, occupied, or used by Consultant; and
automobiles owned, leased, or used by the Consultant. The coverage
shall contain no special limitations on the scope of protection afforded to
City or its officers, employees, agents, or volunteers.
b. The insurance shall cover on an occurrence or an accident basis, and not
on a claims-made basis.
c. An endorsement must state that coverage is primary insurance with
respect to the City and its officers, officials, employees and volunteers,
and that no insurance or self-insurance maintained by the City shall be
called upon to contribute to a loss under the coverage.
d. Any failure of CONSULTANT to comply with reporting provisions of the
policy shall not affect coverage provided to CITY and its officers,
employees, agents, and volunteers.
e. An endorsement shall state that coverage shall not be suspended, voided,
canceled by either party, reduced in coverage or in limits, except after
thirty (30) days' prior written notice by certified mail, return receipt
requested, has been given to the City,
4.3 Professional Liabilitv Insurance. Consultant, at its own cost and expense, shall
maintain for the period covered by this Agreement professional liability insurance for
licensed professionals performing work pursuant to this Agreement in an amount not less
than ONE MILLION DOLLARS ($1,000,000) covering the licensed professionals' errors
and omissions.
4.3.1 Any deductible or self-insured retention shall not exceed $150,000 per claim.
4.3.2 An endorsement shall state that coverage shall not be suspended, voided,
canceled by either party, reduced in coverage or in limits, except after thirty (30)
days' prior written notice by certified mail, return receipt requested, has been given
to the City.
4.3.3 The policy must contain a cross liability or severability of interest clause.
4.3.4 The following provisions shall apply if the professional liability coverages are
written on a claims-made form:
a. The retroactive date of the policy must be shown and must be before the
date of the Agreement.
Consulting Services Agreement between
City of Dublin and ClientFirst Consulting Group, LLC
November 7,2006
Page 5 of 14
b. Insurance must be maintained and evidence of insurance must be
provided for at least five years after completion of the Agreement or the
work, so long as commercially available at reasonable rates.
c. If coverage is canceled or not renewed and it is not replaced with another
claims-made policy form with a retroactive date that precedes the date of
this Agreement, Consultant must provide extended reporting coverage for
a minimum of five years after completion of the Agreement or the work.
The City shall have the right to exercise, at the Consultant's sole cost and
expense, any extended reporting provisions of the policy, if the Consultant
cancels or does not renew the coverage.
d. A copy of the claim reporting requirements must be submitted to the City
prior to the commencement of any work under this Agreement.
4.4 All Policies Requirements.
4.4.1 Acceptabilitv of insurers. All insurance required by this section is to be placed
with insurers with a Bests' rating of no less than AVII.
4.4.2 Verification of coverage. Prior to beginning any work under this Agreement,
Consultant shall furnish City with certificates of insurance and with original
endorsements effecting coverage required herein, The certificates and
endorsements for each insurance policy are to be signed by a person authorized
by that insurer to bind coverage on its behalf. The City reserves the right to
require complete, certified copies of all required insurance policies, at any time.
4.4.3 Subcontractors. Consultant shall include all subcontractors as insureds under its
policies or shall furnish separate certificates and endorsements for each
subcontractor. All coverages for subcontractors shall be subject to all of the
requirements stated herein.
4.4.4 Variation. The City may approve a variation in the foregoing insurance
requirements, upon a determination that the coverages, scope, limits, and forms of
such insurance are either not commercially available, or that the City's interests
are otherwise fully protected,
4.4.5 Deductibles and Self-Insured Retentions. Consultant shall disclose to and
obtain the approval of City for the self-insured retentions and deductibles before
beginning any of.the services or work called for by any term of this Agreement.
During the period covered by this Agreement, only upon the prior express written
authorization of Contract Administrator, Consultant may increase such deductibles
or self-insured retentions with respect to City, its officers, employees, agents, and
volunteers. The Contract Administrator may condition approval of an increase in
Consulting Services Agreement between
City of Dublin and ClientFirst Consulting Group, LLC
November 7,2006
Page 6 of 14
deductible or self-insured retention levels with a requirement that Consultant
procure a bond, guaranteeing payment of losses and related investigations, claim
administration, and defense expenses that is satisfactory in all respects to each of
them.
4.4.6 Notice of Reduction in Coverage. In the event that any coverage required by
this section is reduced, limited, or materially affected in any other manner,
Consultant shall provide written notice to City at Consultant's earliest possible
opportunity and in no case later than five days after Consultant is notified of the
change in coverage.
4.5 Remedies. In addition to any other remedies City may have if Consultant fails to provide
or maintain any insurance policies or policy endorsements to the extent and within the time
herein required, City may, at its sole option exercise any of the following remedies, which
are alternatives to other remedies City may have and are not the exclusive remedy for
Consultant's breach:
· Obtain such insurance and deduct and retain the amount of the premiums for such
insurance from any sums due under the Agreement;
· Order Consultant to stop work under this Agreement or withhold any payment that
becomes due to Consultant hereunder, or both stop work and withhold any payment,
until Consultant demonstrates compliance with the requirements hereof; and/or
· Terminate this Agreement.
Section 5. INDEMNIFICATION AND CONSULTANT'S RESPONSIBILITIES. Consultant shall
indemnify, defend with counsel selected by the City, and hold harmless the City and its officials, officers,
employees, agents, and volunteers from and against any and all losses, liability, claims, suits, actions,
damages, and causes of action arising out of any personal injury, bodily injury, loss of life, or damage to
property, or any violation of any federal, state, or municipal law or ordinance, to the extent caused, in whole
or in part, by the willful misconduct or negligent acts or omissions of Consultant or its employees,
subcontractors, or agents, by acts for which they could be held strictly liable, or by the quality or character
of their work, The foregoing obligation of Consultant shall not apply when (1) the injury, loss of life, damage
to property, or violation of law arises wholly from the negligence or willful misconduct of the City or its
officers, employees, agents, or volunteers and (2) the actions of Consultant or its employees,
subcontractor, or agents have contributed in no part to the injury, loss of life, damage to property, or
violation of law. It is understood that the duty of Consultant to indemnify and hold harmless includes the
duty to defend as set forth in Section 2778 of the California Civil Code. Acceptance by City of insurance
certificates and endorsements required under this Agreement does not relieve Consultant from liability
under this indemnification and hold harmless clause. This indemnification and hold harmless clause shall
apply to any damages or claims for damages whether or not such insurance policies shall have been
determined to apply. By execution of this Agreement, Consultant acknowledges and agrees to the
provisions of this Section and that it is a material element of consideration.
Consulting Services Agreement between
City of Dublin and ClientFirst Consulting Group, LLC
November 7,2006
Page 7 of 14
In the event that Consultant or any employee, agent, or subcontractor of Consultant providing services
under this Agreement is determined by a court of competent jurisdiction or the California Public Employees
Retirement System (PERS) to be eligible for enrollment in PERS as an employee of City, Consultant shall
indemnify, defend, and hold harmless City for the payment of any employee and/or employer contributions
for PERS benefits on behalf of Consultant or its employees, agents, or subcontractors, as well as for the
payment of any penalties and interest on such contributions, which would otherwise be the responsibility of
City,
Section 6.
Section 7.
6.1
6.2
7.1
STATUS OF CONSULTANT.
Independent Contractor. At all times during the term of this Agreement, Consultant shall
be an independent contractor and shall not be an employee of City. City shall have the
right to control Consultant only insofar as the results of Consultant's services rendered
pursuant to this Agreement and assignment of personnel pursuant to Subparagraph 1.3;
however, otherwise City shall not have the right to control the means by which Consultant
accomplishes services rendered pursuant to this Agreement. Notwithstanding any other
City, state, or federal policy, rule, regulation, law, or ordinance to the contrary, Consultant
and any of its employees, agents, and subcontractors providing services under this
Agreement shall not qualify for or become entitled to, and hereby agree to waive any and
all claims to, any compensation, benefit, or any incident of employment by City, including
but not limited to eligibility to enroll in the California Public Employees Retirement System
(PERS) as an employee of City and entitlement to any contribution to be paid by City for
employer contributions and/or employee contributions for PERS benefits.
Consultant No Agent. Except as City may specify in writing, Consultant shall have no
authority, express or implied, to act on behalf of City in any capacity whatsoever as an
agent. Consultant shall have no authority, express or implied, pursuant to this Agreement
to bind City to any obligation whatsoever.
LEGAL REQUIREMENTS.
Governing Law. The laws of the State of California shall govern this Agreement.
7.2
Compliance with Applicable Laws. Consultant and any subcontractors shall comply with
all laws applicable to the performance of the work hereunder.
7.3
Other Governmental Regulations. To the extent that this Agreement may be funded by
fiscal assistance from another governmental entity, Consultant and any subcontractors
shall comply with all applicable rules and regulations to which City is bound by the terms of
such fiscal assistance program.
7.4
Licenses and Permits. Consultant represents and warrants to City that Consultant and
its employees, agents, and any subcontractors have all licenses, permits, qualifications,
and approvals of whatsoever nature that are legally required to practice their respective
professions. Consultant represents and warrants to City that Consultant and its
Consulting Services Agreement between
City of Dublin and ClientFirst Consulting Group, LLC
November 7, 2006
Page 8 of 14
employees, agents, any subcontractors shall, at their sole cost and expense, keep in effect
at all times during the term of this Agreement any licenses, permits, and approvals that are
legally required to practice their respective professions. In addition to the foregoing,
Consultant and any subcontractors shall obtain and maintain during the term of this
Agreement valid Business Licenses from City.
7.5 Nondiscrimination and EQual Opportunity. Consultant shall not discriminate, on the
basis of a person's race, religion, color, national origin, age, physical or mental handicap or
disability, medical condition, marital status, sex, or sexual orientation, against any
employee, applicant for employment, subcontractor, bidder for a subcontract, or participant
in, recipient of, or applicant for any services or programs provided by Consultant under this
Agreement. Consultant shall comply with all applicable federal, state, and local laws,
policies, rules, and requirements related to equal opportunity and nondiscrimination in
employment, contracting, and the provision of any services that are the subject of this
Agreement, including but not limited to the satisfaction of any positive obligations required
of Consultant thereby.
Consultant shall include the provisions of this Subsection in any subcontract approved by
the Contract Administrator or this Agreement.
Section 8.
TERMINATION AND MODIFICATION.
8.1
Termination. City may cancel this Agreement at any time and without cause upon written
notification to Consultant.
Consultant may cancel this Agreement upon 30 days' written notice to City and shall
include in such notice the reasons for cancellation.
In the event of termination, Consultant shall be entitled to compensation for services
performed to the effective date of termination; City, however, may condition payment of
such compensation upon Consultant delivering to City any or all documents, photographs,
computer software, video and audio tapes, and other materials provided to Consultant or
prepared by or for Consultant or the City in connecti~n with this Agreement.
8.2 Extension. City may, in its sole and exclusive discretion, extend the end date of this
Agreement beyond that provided for in Subsection 1.1. Any such extension shall require a
written amendment to this Agreement, as provided for herein. Consultant understands and
agrees that, if City grants such an extension, City shall have no obligation to provide
Consultant with compensation beyond the maximum amount provided for in this
Agreement. Similarly, unless authorized by the Contract Administrator, City shall have no
obligation to reimburse Consultant for any otherwise reimbursable expenses incurred
during the extension period.
8.3 Amendments. The parties may amend this Agreement only by a writing signed by all the
parties,
Consulting Services Agreement between
City of Dublin and ClientFirst Consulting Group, LLC
November 7,2006
Page 9 of 14
8.4 Assignment and Subcontracting. City and Consultant recognize and agree that this
Agreement contemplates personal performance by Consultant and is based upon a
determination of Consultant's unique personal competence, experience, and specialized
personal knowledge. Moreover, a substantial inducement to City for entering into this
Agreement was and is the professional reputation and competence of Consultant.
Consultant may not assign this Agreement or any interest therein without the prior written
approval of the Contract Administrator. Consultant shall not subcontract any portion of the
performance contemplated and provided for herein, other than to the subcontractors noted
in the proposal, without prior written approval of the Contract Administrator.
8.5 Survival. All obligations arising prior to the termination of this Agreement and all
provisions of this Agreement allocating liability between City and Consultant shall survive
the termination of this Agreement.
8.6 Options upon Breach bv Consultant. If Consultant materially breaches any of the terms
of this Agreement, City's remedies shall included, but not be limited to, the following:
8.6.1 Immediately terminate the Agreement;
Section 9.
9.1
9.2
8.6.2 Retain the plans, specifications, drawings, reports, design documents, and any
other work product prepared by Consultant pursuant to this Agreement;
8.6.3 Retain a different consultant to complete the work described in Exhibit A not
finished by Consultant; or
KEEPING AND STATUS OF RECORDS.
Records Created as Part of Consultant's Performance. All reports, data, maps,
models, charts, studies, surveys, photographs, memoranda, plans, studies, specifications,
records, files, or any other documents or materials, in electronic or any other form, that
Consultant prepares or obtains pursuant to this Agreement and that relate to the matters
covered hereunder shall be the property of the City. Consultant hereby agrees to deliver
those documents to the City upon termination of the Agreement. It is understood and
agreed that the documents and other materials, including but not limited to those described
above, prepared pursuant to this Agreement are prepared specifically for the City and are
not necessarily suitable for any future or other use by the City. City and Consultant agree
that, until final approval by City, all data, plans, specifications, reports and other
documents are confidential and will not be released to third parties without prior written
consent of both parties.
Consultant's Books and Records. Consultant shall maintain any and all ledgers, books
of account, invoices, vouchers, canceled checks, and other records or documents
evidencing or relating to charges for services or expenditures and disbursements charged
to the City under this Agreement for a minimum of three (3) years, or for any longer period
required by law, from the date of final payment to the Consultant to this Agreement.
Consulting Services Agreement between
City of Dublin and ClientFirst Consulting Group, LLC
November 7,2006
Page 10 of 14
9.3 Inspection and Audit of Records. Any records or documents that Section 9.2 of this
Agreement requires Consultant to maintain shall be made available for inspection, audit,
and/or copying at any time during regular business hours, upon oral or written request of
the City. Under California Government Code Section 8546.7, if the amount of public funds
expended under this Agreement exceeds TEN THOUSAND DOLLARS ($10,000.00), the
Agreement shall be subject to the examination and audit of the State Auditor, at the
request of City or as part of any audit of the City, for a period of three (3) years after final
payment under the Agreement.
Section 10 MISCELLANEOUS PROVISIONS.
10.1 Attornevs' Fees. If a party to this Agreement brings any action, including an action for
declaratory relief, to enforce or interpret the provision of this Agreement, the prevailing
party shall be entitled to reasonable attorneys' fees in addition to any other relief to which
that party may be entitled. The court may set such fees in the same action or in a
separate action brought for that purpose.
10.2 Venue. In the event that either party brings any action against the other under this .
Agreement, the parties agree that trial of such action shall be vested exclusively in the
state courts of California in the County of Alameda or in the United States District Court for
the Northern District of California.
10.3 Severabilitv. If a court of competent jurisdiction finds or rules that any provision of this
Agreement is invalid, void, or unenforceable, the provisions of this Agreement not so
adjudged shall remain in full force and effect. The invalidity in whole or in part of any
provision of this Agreement shall not void or affect the validity of any other provision of this
Agreement.
10.4 No Implied Waiver of Breach. The waiver of any breach of a specific provision of this
Agreement does not constitute a waiver of any other breach of that term or any other term
of this Agreement.
10.5 Successors and Assigns. The provisions of this Agreement shall inure to the benefit of
and shall apply to and bind the successors and assigns of the parties.
10.6 Use of Recvcled Products. Consultant shall prepare and submit all reports, written
studies and other printed material on recycled paper to the extent it is available at equal or
less cost than virgin paper,
10.7 Conflict of Interest. Consultant may serve other clients, but none whose activities within
the corporate limits of City or whose business, regardless of location, would place
Consultant in a "conflict of interest," as that term is defined in the Political Reform Act,
codified at California Government Code Section 81000 et seq.
Consulting Services Agreement between
City of Dublin and ClientFirst Consulting Group, LLC
November 7,2006
Page 11 of 14
Consultant shall not employ any City official in the work performed pursuant to this
Agreement. No officer or employee of City shall have any financial interest in this
Agreement that would violate California Government Code Sections 1090 et seq.
Consultant hereby warrants that it is not now, nor has it been in the previous twelve (12)
months, an employee, agent, appointee, or official of the City. If Consultant was an
employee, agent, appointee, or official of the City in the previous twelve months,
Consultant warrants that it did not participate in any manner in the forming of this
Agreement. Consultant understands that, if this Agreement is made in violation of
Government Code ~1 090 et.seq., the entire Agreement is void and Consultant will not be
entitled to any compensation for services performed pursuant to this Agreement, including
reimbursement of expenses, and Consultant will be required to reimburse the City for any
sums paid to the Consultant. Consultant understands that, in addition to the foregoing, it
may be subject to criminal prosecution for a violation of Government Code ~ 1090 and, if
applicable, will be disqualified from holding public office in the State of California.
10.8 Solicitation. Consultant agrees not to solicit business from third parties at any meeting,
focus group, or interview related to this Agreement, either orally or through any written
materials.
10.9 Contract Administration. This Agreement shall be administered by Paul S. Rankin,
Administrative Services Director ("Contract Administrator"). All correspondence shall be
directed to or through the Contract Administrator or his or her designee.
10.10 Notices. Any written notice to Consultant shall be sent to:
David W, Krout, CPA
ClientFirst Consulting Group, LLC
1701 Via Valmonte Circle
Corona, California 92881-0784
Any written notice to City shall be sent to:
Paul S. Rankin, Administrative Services Director
City of Dublin
100 Civic Plaza
Dublin, CA 94568
10.11 Professional Seal. Where applicable in the determination of the contract administrator,
the first page of a technical report, first page of design specifications, and each page of
construction drawings shall be stamped/sealed and signed by the licensed professional
responsible for the report/design preparation. The stamp/seal shall be in a block entitled
"Seal and Signature of Registered Professional with report/design responsibility," as in the
following example.
Consulting Services Agreement between
City of Dublin and ClientFirst Consulting Group, LLC
November 7,2006
Page 12 of 14
Seal and Signature of Registered Professional with
report/design responsibility.
10.12 Integration. This Agreement, including the scope of work attached hereto and
incorporated herein as Exhibit A, and the work plan Exhibit B represents the entire and
integrated agreement between City and Consultant and supersedes all prior negotiations,
representations, or agreements, either written or oral.
CITY OF DUBLIN
CONSULTANT: ClientFirst Consulting Group, LLC
~~(-
Richard C. Ambrose,
,...."".,,,,---
-
ager
1!~12',...~~
David W. Krout, CPA Principal
Atte~tl~
City Clerk
-
Approved as to Form:
/......>~. L--- ~
<: ) /'. ~'"~..
--/'/
fts;J,pit(Attorney
Consulting Services Agreement between
City of Dublin and ClientFirst Consulting Group, LLC
November 7, 2006
Page 13 of 14
EXHIBIT A
SCOPE OF SERVICES
Consulting Services Agreement between
City of Dublin and ClientFirst Consulting Group, LLC
November 7, 2006
Page 14 of 14
SCOPE OF WORK
Exhibit A
October 6, 2006
Proposal for
Information Technology Assessment
& aster Plan
Offered By
CONSULTiNG GROUP
"Uncompromising Client Service Begins Here"
METHODOLOGY
Scope
The project will identify and assess the information technology needs of City of Dublin. The
process will help us better understand current and future business practices at the City and
how IT issues are affecting overall operational effectiveness. Our discovery process will be
directed by the City's Technology Advisory Committee (TAC) and involve all City
departments/divisions (internally and/or contracted) including:
Information Systems
Administrative Services & Finance
City Manager Office
City Clerk
Community Development
fire Prevention
Parks & Community Services
Public Works and Public Safety
The project will address the key information technology issues incorporating the
development of an IT Master Plan that addresses various future technology initiatives, such
as (but not limited to):
Network security
City facility interconnections, including wide area network and
municipal area network alternatives
Network directory design and use
IT administrative ,practices and applicable industry best practices
Network backup alternatives and recommendations
Remote user access methods and recommendations
Electronic mail best practices, policies, and procedures
Hardware life cycle replacement alternatives and costs
Cabling, network bandwidth, and wireless technologies
Disaster recovery, system redundancy, and resiliency
Desktop support and administration
IT staffing recommendations, including education plans
Equipment purchasing recommendations
Other issues, as required
Other elements of the Master Plan Report include:
Preliminary cost analysis
Prioritization of technology initiatives
Benchmarking Dublin versus other entities of similar size and
configuration
Preliminary implementation timeiines
Other items, as appropriate
Copyright @ 2004 ClientFirst Consulting Group, LLC. All Rights
Exhibit A - Page 1
Approach
The general approach of the technology assessment and strategic planning project is
described below. We have found that our projects are most successful if we approach them
as a partnership. In the case of a strategic planning project, this means the City and the
consultant must work together to develop recommendations that are tailored to meet the
needs of the City of Dublin. The following work steps are customized to include specific
discussion and review points that provide for the sharing of ideas and the building of a
single vision between the City and the consulting team.
We will assist the City in developing a strategic technology plan by following the approach
outlined below:
PHASE 1: Audit and Technology Needs Assessment
1. Obtain and review the following background information (if available):
Organization charts
Technology support staff job descriptions
Staff training plans
Current IT project inventory
Hardware configurations and inventories
File server details
Desktop information
Mobile device inventories and standards
Operating systems software versions and patch levels
Application software (inventory by desktop and server)
Help Desk service requests for one week
Documentation
Disaster Recovery Plan
IT procedures
IT-related policies
IT Customer Survey results
Communication network
Network equipment inventory
Network diagrams
IP address documentation
Telephone system configuration information
Number of incoming lines
Current software release
System make and model
Maintenance vendor
Maintenance costs related to the existing infrastructure
Inventory of City facilities and addresses
We prefer to review as much of the available documentation as we can before our initial
meetings. We will then be familiar with the City's network infrastructure when we arrive
on-site. During the interview process, we will confirm the accuracy of the
documentation, reducing the duration of the interviews and increasing their value.
2. Arrive on-site and meet with the City's Project Coordinator and the TAC. The purpose of
this meeting will be to introduce ourselves, discuss our work plan, establish overall
responsibilities for the project, schedule meetings, and confirm other general
arrangements.
Copyright @ 2004 ClientFirst Consulting Group, LLC. All Rights Reserved.
Exhibit A - Page 2
During this initial meeting we will review the City's strategic organizational goals and
objectives and confirm the specific goals for this project.
3. Individually meet with IT team members and review the present hardware platforms,
systems architectures, and processing environment. These interview(s) will include an
assessment of the status and direction of the information processing function, including
the following:
Hardware and Network
Standard desktop and server configuration
Current Windows Domain and Active Directory designs
Backup methodologies
Perceived performance issues
Any problem areas
Systems software
Current software licensing methodology
Network management or automation software
Systems security
Patch management
Planned or anticipated equipment and software additions or upgrades
Overall systems security and security-related processes
The purpose for this step is to gain an understanding of current information systems
utilization and capabilities. During this step, we will also work to identify infrastructure
strengths and weaknesses that may require more detailed analysis.
4. We will then conduct up to ten meetings with personnel from various Departments to
review and discuss their impressions of IT performance and their specific software
application issues/potential needs. As a part of these meetings, we will discuss:
Overall network performance and availability
IT responsiveness to service requests
Desktop, laptop, and portable device support
IT responsiveness to emergency situations
Support and maintenance of department application software
Current satisfaction with department specific applications
Levels of application training
High-level discussions regarding future application/technology changes and/or
potential replacements
5. Following these initial meetings, our network engineer will conduct an in-depth
evaluation of the City network and targeted servers. The network evaluation will include
placement of a network analysis tool onto the network at City Hall to determine network
performance and to provide insights into any extraneous network traffic. During the
network analysis assessment, we will review network configurations and network
security. The server evaluation will include a review of the server configuration to
assess server security and redundancy. We expect this in-depth evaluation to require
two (2) full days.
6. We will meet with management to discuss current and potential IT staffing alternatives.
In this meeting, we will discuss any constraints on IT performance caused by current
staff levels or staff expertise. We plan to review the current inventory of City IT projects
and staff assignments as a method to discuss current staff skill sets.
Copyright @ 2004 ClientFirst Consulting Group, LLC. All Rights Reserved.
Exhibit A - Page 3
7. During out assessment process, we typically identify many areas for improvement.
Some are strategic, some are tactical, and many are specific recommendations to
improve day-to-day operations. As a part of Phase 1 we will:
a. Summarize day-to-day operational improvements as findings &
recommendations
b. Document perceived gaps in current IT operations and processes
c. Create a preliminary, prioritized list of improvements for review and
discussion
8. As a final step to our onsite assessment effort, we will hold a Phase 1 Workshop with the
project coordinator and the TAC to discuss our work and share our initial observations.
We expect this meeting to be an informal working session where we describe our initial
findings and discuss potential recommendations, associated best practices and describe
solutions other similar organizations have utilized. At the conclusion of the Phase 1
Workshop, we expect to fully understand the City's IT needs. We also expect the City
will understand our impressions from the assessment process and our initial
recommendations and preliminary prioritizations.
At the conclusion of this meeting, we will confirm the action items for the participants,
verify next steps, and reach consensus on due dates for these items.
9. To conclude Phase 1, we will create a summary overview of the current state of IT
practices and capabilities at the City of Dublin. We expect this report to provide an
assessment all the important components of IT at Dublin. We will summarize current
arrangements for LAN/WAN, file servers, Help Desk, applications, security, backups,
policies and procedures, electronic mail, remote access, IT staffing and training, user
training, IT staff productivity and other systems as appropriate.
The above steps conclude our initial on-site assessment. Following the above work steps,
some additional research is usually required of all parties. Usually, two weeks is sufficient
to gather any additional information required and to begin the next phase of the project.
PHASE 2: Technology Recommendation Development
10. As soon as possible after the conclusion of the assessment, we will document the needs
expressed by City staff. We will also incorporate any suggestions provided during the
departmental interviews. We will review our summary of information gathered during
the interview/discovery process and develop a high-level listing of needs that will require
further refinement as the process proceeds. These needs will be reviewed in conjunction
with our GAP analysis in Phase 1 to develop a summary list of potential improvements.
These improvements will be designs to satisfy needs and close existing gaps in systems
and processes. Some may be strategic in nature, while others will be tactical.
Copyright @ 2004 ClientFirst Consulting Group, LLC. All Rights Reserved.
Exhibit A - Page 4
11. Using the list of needs, our list of gaps and our preliminary recommendations from
above, we will then create preliminary strategic technology initiatives to satisfy the
City's short-term and long-range objectives.
12. Based on the list of initiatives outlined in the previous step, we will develop preliminary
budgetary costs of the proposed initiatives. As we work through this initiative costing
effort, we will evaluate alternatives to provide the City with the move cost-effective
solutions possible. During this process we will estimate and budget for cost items
including:
Hardware and system software costs
Data communications, cabling, and networking
Installation costs
Ongoing security, maintenance, and support cost estimates
Information technology staffing needs
13. We will then further evaluate various information technology strategies that can achieve
the strategic goals and business objectives of the City, including:
Hardware & systems software standards
Desktop systems
Thin client computing
System replacement policies
Systems architectures
Directory structures and uses
Electronic mail system needs
Existing and potential replacement systems
Backup systems
Disk storage alternatives
Security
Office automation standards, including imaging and archives
Communications networks (telephone, data, fiber-optiC, etc.)
Copper and fiber-optic cable
Voice over IP
Remote access
Public access
Internet access
Disaster Recovery, including potential for system redundancy
Delivery systems
Other strategies as identified
14. Based on the strategies, initiatives and potential architectures outlined above, we will
then review IT staffing needs. During this review we will, at the direction of the City,
review:
The utilization of internal resources, including staff training needs
Potential opportunities for outsourcing
Combinations of internal and outsourcing
Copyright @
Consulting Group, LLC. All Rights Reserved.
Exhibit A - Page 5
15. Based on IT and City goals and objectives, we will develop draft priorities for the
identified strategies and initiatives. These priorities will be based on potential
improvement in IT services, cost reduction, productivity improvements, risk reduction,
budgetary constraints, construction schedules, and staffing levels.
Our initial prioritization document is meant to be a starting point to build consensus as
to the appropriate project priorities for the City. This initial summary will be in the form
of bullet points and is meant to provide rapid feedback to the City and a platform for
further discussion of potential strategies and priorities.
16. In developing our strategy recommendations for the City, we always consider best
practices of other similar organizations. In the past we have had great success
developing and administering surveys to provide up-to-the-minute benchmarks for
particular areas of technology. These surveys tend to reflect the current thinking of IT
organizations around the state and provide a wealth of supporting information for the
. recommended strategies.
As a part of the strategic planning process, we propose to work with the City to develop
questionnaires that will be uniquely tailored to meet the City's requirements for
information supporting the recommended strategies.
In addition to the benchmarks above, we work with many similar organizations as a
participant in their annual budgeting process. We will be pleased to share our
experience with the City and share budget numbers and methodologies used by other
successful IT departments.
17. When we have completed gathering, distilling, and prioritizing the recommendations in
the above steps of Phase 2, we will summarize them into a draft Recommendations
Summary document. These recommendations will be include all the critical information
required for discussion and decision making. They will be in bullet-point format and
prepared to highlight discussion points for the workshop to follow.
18. Following development of these high-level findings and recommendations, we will
conduct an Assessment/Strategic Planning workshop with the TAC to jointly review and
revise our preliminary prioritizations of information technology initiatives.
This strategy planning workshop is typically very productive. The goal of the meeting is
to develop consensus between the consulting team and the TAC on the strategies, goals,
and objectives of the plan. The workshop format allows the team members from the
City to question the consultants directly on their assumptions, budgetary cost models,
estimated priorities, and staffing suggestions.
The workshop may require up to a full day to complete, depending on the number of
initiatives identified and the various alternatives under consideration.
PHASE 3: Strategic Planning Report Development and Presentation
19. Based on the strategy planning workshop results and the resulting initiatives and
priorities, we will construct the IT Master Plan Report. This report will provide project
background, assessment findings, individual strategies, justification for each strategy,
costs of the strategy, preliminary time frames for implementation, a high-level listing of
steps required to complete the initiative, any dependencies that were identified as a part
of the process, and an overview initiative implementation schedule for the strategies.
Copyright @ 2004 ClientFirst Consulting Group, LLC. All Rights Reserved.
Exhibit A - Page 6
Prior to beginning the document, we will discuss the best way to structure it for
maximum results with City management and elected officials. We will also develop a
PowerPoint presentation of our findings to provide summary information to those that
may not be interested in reading the entire report. The report will contain specific, cost-
effective and practical recommendations for hardware and software standards, network
management, backup, redundancy and disaster recovery, and security. Application
systems that were identified during the interview process and gap analysis will be
discussed, and we will incorporate recommendations for improvement or replacement in
the report.
Because we pride ourselves in developing strategic recommendations that are easily
translated to practical implementation projects, we will consider internal staffing and
staff training in addition to the utilization of third-party expertise, where appropriate.
As a part of the overall planning process, we always incorporate a methodology into the
plan to assist the City in maintaining the plan and to provide a vehicle to continue to
align the plan with City and department goals. We believe that, as a part of the plan,
we can provide the TAC with the necessary tools to assure that IT will support the City's
overall mission.
Upon completion of the draft report, we will provide the City with copies for review and
comment. At this point, the project team should have reached agreement on the
initiatives and the document review should be focused on presenting the arguments in
their best light.
20. When we receive revisions from the City, we will finalize the Technology Assessment /
Strategic Planning Report. We will incorporate changes and additions to the initial plan
as agreed upon by the members of the team.
21. As we finalize the report, we will also prepare a summary presentation for use in
communicating the strategies included in the report to City management and elected
officials. We expect this presentation to be prepared utilizing MS PowerPoint, and we
will be pleased to review its contents with interested members of the TAC prior to
delivery.
22. Following completion of the report, we have included the necessary time to present the
report to City management.
23. Following our presentation to City management, we would expect to make a small
number of revisions to our presentation materials. Then, at a later date, we would
present the report to City Council.
The completed pLan should not be reviewed as static, but rather as a dynamic tool that is
revised and updated as business conditions and requirements change. The City should
review and update the plan annually, using a shortened version of the methodology
described above. In this way, the plan will be a vehicle to continuously guide the activities
of the information technology function. If the planning function is not an ongoing process,
certain objectives may not be realized because the objective itself may change as the
organization and its environment evolves. Technology will change over time, causing new
alternatives to arise. These alternatives should be considered as a part of the annual review
process.
~~"*"''''''''''"''"-_.~,~-..~
Copyright @ 2004 ClientFirst Consulting Group, LLC. All Ri.ghts Reserved.
Exhibit A - Page 7
ReportinglDeliverabJes
We will keep you informed concerning our progress throughout the engagement. By the
conclusion of the project, depending on its final scope, you will receive:
L.....~!_e..P..._..~______,,_____... __w..__..__._..___..._..___________.....__J?~~l::.r:.ip.~l_C?_I'1_____.___,,_____._._.___...______._._.__.__
'-.....--:T.........Q~~i.~~i9-6il-TD_1r~oy~6J~6i~yl_6!r1~iy.---. ...-----.---.=..-=.--.=--..-........-----..-... .__.....___._____w__.__..
...?,'.9iC3PC3r1C3lys,i??l,J'I''I'Clr.Y_ ... .. . ....... .---
._..2,,_____i.J:C.E=Jl'I'lll9-tyL p_ljg~ltLZE?fIX~5:9_'I',IJ:1~l}_dC3~L()rl.s_...______________.____.__._____._w____.. ____......_____.._
..... _..__~..__;.JrJi~LC3!. EQC3.s"~_l___vv..()c~s,__h.gp"_________..._.,,._..._._... .__..._____."..__..______.___.________.
____~__,...LgY.E=Eyi e_':Y_c:l_s,_?.E=_ssll}~I}~.__().f,_CitL~I_~C3EC3QiJltl.~.?.~______._______.___.______....________
....,!..~.[!?_!....Pt~.I,.i.'I',i.rl_!3!y".T~<:.hl}C?Jggy.Il}i~i.E.l..tiyE:!s,....(.tJLJ.i.I~."frq'I'....r~<:.Q.r:T.1.r:T.1~!J.g2.lt!.9f"1s,....Lf"1._g~p....7)..,.. ....."
!~:PrE:!I!r:T.1Lr1C:ltyI~<:.h.I")()Ic:lgY~l")itiC:ltiYE:!s,J?LJ99 ~tC3ry<:::()S,~S,_.___
L..,___!?._.,_L~_~yls,E:!~LT~<:.QIl()Jgm~J:DJ.ti9_tly~:?....EciQritl!=9~L9.1") :;.._...,__........__.______.____....._........_..,.____._.----
L_...!~.__LJ?~lJ~.n2a..r_~?_~..?!J!y_~y__~.lI.lJ:l.'I'~E!.E:!S,.. fg_c..CE?~o_'I'.r:T.1E:D_<:l9_ti~f!:?_..___._.___..._ ___,___"_'_""_""'_
,.___....!Z__.._1..f.lE:J.u:!J.illC:l!Y..ELf!gJD9S,~._!3:E:!.C;c:l.Q]IJ:1~n.g~i9.n?_.?lI.lJ:1.lJ:l9_rYJ9.T_!b~_E-~.?..?E:!..~Y:!.2.~ls.?.~_9.E_..__.
! ~qLAs,?E:??f'llE:!rltl$!~9te.9i<:.plC;ll")rlirlgyy9Tks,Qgp(PbCl?~?J....... .
19 : Strategic Technology Master Planning Report, including the following sections
.....~_i?llcJlqr..lC1_i.tLC3tiye.?..:_..... ......._________............__................................_ ... .._............... ........._._._...___...._______._...__........_.......__,
\....._.____._...L_...__~~E:5:.~tl.y_E:_$.LJ_'I'r:T.1_2.l_Q!.______..___.._....._._........ ._..w........_......_........._._ .....__"..____......__..._.._....... ........__......._..__
< '. . In~gT.DJ,9.t.t9Tl T~.~.hE!.qJ.Q9.yh<.yJ.?J.q.~.....~....~.q9.L?___,
· ,... ...~.~.~r~,~,t,....~.y.~.t.~ Q}.....?~.~,r.n.9.TY....9.~.g.. ..F.~.,Q.~.~.q.t~..9..!._,..PJ..9..gr9.!!].?................. ..... hm..........
. Strategic Technology Initiatives, including, but not limited to, the following
(Descriptions will provide strategies, options, benefits, return-on-
inYE:?tm e, IJt_ <:'9IJ?ige.ri?tJ<?n se. \JVh e.rl. appli c91JIe[arlc:l_.if'llf'llE:9.iCltE: n~~t...ste ps) :
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Ir...?tCl.ffi.I").9....TE:c:C?'I'r:T.1E:lJ.c19tI.()ns,. ..
data
........_____.._.._...._......~._Qi.?~?t..E:.cr~<:.().\IE:TY_._.................... .................._....
... ... If!fr2.l?trLJ <:.tLlTE:ir:T.1PCgYE?rlJE:f"1ts,.
Telecommunications
.II.<:'LJ?t()'I'e.T?E:ryiC:E: if'll peo ve men ts
.._.___.......__...... .. ......$.~yE:.r.:....Cl.D_c1__r1e.t\l\l9.I~. P.e.r:!QCr:DC3.r1c:.E?..s, u.r:D.r:T.1.C3EY............_......___......__...______..:.....__ ........._______
,__ ....__.__...._.....__.. ____.~__._~I,;l!:l,J.rE?_.?..?_?E:?.?.r:T.1?.I1_tLp I af"1_gQ.':'.E:r:1}9rl.c~_9Q~PQ~_t.E=..E?<:'9_'I' m? n9..9ti2D~...~~..._._
.P:~.pl9.<::E?!:!J~l")tpli:llJlJif"1g.
Office automation standards and architecture
....................... ................... ...............-...... .
._._._.....L.....m....__..~_~.J:.f.9D_c:L9.E??~I2E_stClDQC3.r:c:l.s,....._..............._..m._~___."'.._._______..._.___.._.__.......____...--0
. Remote access
h. ,.w._......_~'e.....~~"."',.___~,,....,.~,... h "......"....~._.....~.~'.."m.~~_..._~^......"~_.,,..~~... _.'~h..' ",""~~".__.~_. __.'^....~......,.__._,~__U~_..h._...~~_._..~h""_."""_~.._..,__.....,..~__.._.,.....u...~,.~~".._._.._.........
.l?~P2.lr!rlJ~rlt~?p e <::ifL<:.I"l~~c:J s,[ill.i ti9t.iYE:?L.C3S,i3Ppli<:'C3tJlt=....
. Preliminary budget estimates and cost schedules for strategic technology
..,"_..___~_..J:rt=.li!:!JiQ9E\L i'I'pl~r:T.1~Dt..Cltjgr1..tif'llE:.IjD_E:m??ti.f'll a.~E:? _' '._' __..._. .. .,._
...?:.!L~?_..1...~1:.C9tt=.g.i.<:....T~.c::~.D91()g.Y__~Cl.S,t?E_J:J9D.._.P:E:P().t!..fre?E?r1ti:ltI.~fI.?___..__....___...._._~........._._.........
Copyright @ 2004 ClientFirst Consulting Group, LLC. All Rights Reserved.
Exhibit A - Page 8
All deliverables will be provided in hard copy with official ClientFirst Consulting Group
transmittal letters. All deliverables will also be provided electronically in the Acrobat Reader
(PDF), MS Word, MS Excel and/or MS PowerPoint file formats.
All deliverables and ClientFirst Consulting Group-provided materials, including this proposal,
are the intellectual property of ClientFirst Consulting Group for the unlimited use by the
City. C1ientFirst Consulting Group materials and deliverables will be provided for the City's
use and can be reproduced for internal City use only.
Copyright @ 2004 ClientFirst Consulting Group, LLC. All Rights Reserved.
>>xv~_",,_,,-~"'_>m>""""'~~<--~""""'~"'--~
Exhibit A - Page 9
Step
#
Dublin ITMP Project
Work Plan
2
3
3
4
Total Project Costs
Copyright @ 2004 ClientFirst Consulting Group, LLC. All Rights Reserved.
Estimated
Scheduled
Week(s)
3-4
3-4
3-4
3-4 .
3-4
3-4
5
6-7
8-9
5-9
7-9
7-9
7-9
7-9
7-9
5-9
9-10
10-11
12-13
'14-15
14-15
16
16
Total
Billable
Hours
8
6
4
3
16
16
2
32
24
36
14
16
8
12
4
8
10
16
16
47
6
4
16
8
332
14%
$ 52,550
$ 7,357
$ .59,907
Assigll~d Consultants
David
and/or TOI11 J. Pete
Ra
23
2
2
8
4
148
$ 150
22,200
4 2
2 2
4
1
16
2
16 8
12 12
16 16
6 6
8 8
4 4
2 8
4
4 4
2 8
8 8
8 8
24
4
2
8
4
'147
$ 175
25,725
,,,"",'" "",.....,~...,..>>,"'".".,,"',.,..,,''".,,:..:~ """".... ,.,.'~" ~"",c~";.;,,.,
37
$ '125
4,625
Comilients
2
2
o
l)avt.,, Tt;,,\jn. F\;.;tp Uf't,-;jtf~
Phase'!.: Orgal1izalio/t l5t;r~(jhl101t.jgy;Nee.ds A~!}essj11er1t
1 Obtain and review backgl"Olllld information I '1-2
I<ick-off meeting with IS Mgr and TAC - prior to department
interviews
Meet with IT Team
Tour computer room & some IDF's
Meet with Departments to discuss current and future information
teclmology needs
5 In-depth evaluation of network and servers
6 Meet wi III IT Mgmt to discuss IT staffing
7 Document initial Needs Assessment
8 Phase I Worl,shop with TAC
9 Summary IT Assessment overview
Pl1i1.se 2trethnology.R~G(jmnlendatlt.jn tJeVelo/jffjel1t
10 . Documentation additional needs & requirements
11 Develop preliminary strategic initiatives
12 Budget for initiatives
13 Evaluate alternatives
14 Review staffing needs
15 Draft IT initiative priorities
16 Develop and analyze surveys
17 Strategic IT Initiatives & Recommendations Summaries
18.. Strategy Planning Workshop
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19 Develop report
20 Revisions
21 Prepare presentation
22 Present repOl t - City management
23 Present report - Council
Totals Hours
Billing Rates
Total Estimated Project Cost
Travel & Related
16
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