HomeMy WebLinkAbout8.1, Attch 1 KeyInfoComponentRpt
Dublin Parks and Community Services Needs Assessment August2007
0
~
l ~ es o * Parks • Community w w
Dublin Parks and
Community Services
Needs Assessment
Component Report: Key Informant Interviews
August 2007
L 40
NATIONAL
RESEARCH
C E N T E R irx.
3005 30'h Street • Boulder, Colorado 80301
t: 303-444-7863 • f: 303-444-1145 • www.n-r-c.com
ATTACHMENT 1
Dublin Parks and Cammunity Services Needs Assessment August2007
Table of Contents
Executive Summary 1
Purpose of Key Informant Interviews 1
Methodology 1
Key Findings 1
Detailed Interview Results 3
Dublin's Parks and Community Services 3
Dublin's Arts and Cultural Opportunities 6
Dublin's Services and Programs Compared to Other Providers 9
Meeting the Needs of "Hard to Reach" Populations 11
Engaging the Community in the Needs Assessment 12
Appendix A: Park and Recreation: Suggested Areas of Improvement 13
Appendix B: Suggestions for Community Engagement in the Needs Assessment 15
Appendix C: Key (nformant Methodology 16
Study Component Design 16
Data Collection 16
Interview Analysis 16
Appendix D: Key Informant Interview Script 17
~
~
d
~
d
v
S
U
O
N
N
K
O
C
O
O
Z
n
O
O
N
Component Report: Key Informant Interoiews ~
Dublin Parks and Community Services Needs Assessment nu9usr2oo7
Executive Summary
Purpose of Key Informant Interviews
As part of the Dublin Parks and Community Services Needs Assessment, 30 in-depth
interviews were conducted with a range of community stakeholders including the Mayor, City
Council Members, youth, older adults, City of Dublin employees, Dublin employers and
citizens. The script was designed to elicit community stakeholders' perspectives on the current
and future needs of the city, as well as feedback on current programs, services and facilities
provided by the Parks and Comxnunity Services department.
The key informant interview component of the study is the first of several components. The
interview findings will be used to inform two upcoming study components: focus groups and a
scientific survey of the general Dublin population. Other Needs Assessment components will
include an Online Forum and a Town Hall Meeting.
Methodology .
City of Dublin Parks and Community Services staff in collaboration with National Research
Center, Inc (NRC) staff developed an interview script. The City selected potential interviewees,
all stakeholders in the community and NRC conducted telephone interviews with 30 key
informants. Stakeholders were encouraged to provide honest feedback and received assurance
that their responses would be completely confidential. Results were analyzed using quantitative
and qualitative techniques. More information about the methodology appears in Appendix C:
Key Informant Methodology.
Key Findings
¦ Dublui s Parks and Community Services Depaztment appears to be doing well in the
eyes of community stakeholders.
• City of Dublin employees, local employers and residents all spoke highly of the
Department, the staff, program offerings, festivals, events and facilities.
• Perceived strengths included the Arts in the Parks program, variety of programs, quality
facilities and park maintenance, excellent customer service, and responsiveness to
citizen input.
• Respondents were generally unfamiliar with Dublin Parks and Community Services'
efforts to reach the "harder to reach" populations, especially people that speak
languages other than English.
¦ Efforts to reach the harder to reach populations may become increasingly necessary as
the community becomes more diverse. ~
¦ Informing Dublin residents of the upcoming Needs Assessment activities and events
through coordinated marketing efforts may help engage the general population. u
L
V
O
W
W
K
O
C
O
0
Z
n
O
O
N
Component Report: Key Informant Interviews ~
Page 1
Dublin Parks and Community Services Needs Assessment August2007
About Participants
• On average, respondents had lived or worked in the Dublin area for 16 years.
¦ Respondents described having had knowledge of or experience with Dublin for as little
as one year and as many as 40 years.
¦ The majority of respondents were Dublin residents who had lived in Dublin an average
of 14 years.
Using the Report
Interview themes are described in the following sections. When useful, direct quotes from
interviewees are included to highlight perspectives. These quotes are indented and italicized, on
a yellow background.
V
C
N
C
N
U
S
U
O
N
N
N
K
0
G
O
O
Z
n
O
O
N
Component Report: Key Informant Interviews ~
Page 2
Qublin Parks and Community Services Needs Assessment a,ugu5r2oo7
Detailed Interview Results
,
Dublin's Parks and Community Services ? Howwould you rate Dublin's parks ;
j and recreation services, overall2 ?
Key informants ranked Dublin's Parks and Community Services
very positively. Respondents consistently reported the parks and ; G°°d
48°/a ;
facilities were well-maintained, accessible and clean. ~
~
Care is shown in the design, maintenance and upkeep of the Fair
' Excellent 3% i
parks. ; as% .
I Poor i
The parks in Dublin are fabvlovs. 0
Activities and events were perceived as well organized with quality instruction offered at a
reasonable cost. A breadth of programTr,;ng is provided for all age groups throughout the year.
Dublin provides a broad spectrum of services for toddlers and preschool to senior
programming and everything in-beiween.
Parks and Community Services staff were described as responsive, usually responding to
questions within 24 hours, in a reasonable and logical fashion. The recent addition of the Dog
Park, Skate Park and Cricket Pitch were all mentioned as evidence of city responsiveness and
willingness to expand Parks and Community Services facilities based on community input.
Respondents also mentioned city-sponsored hearings on park design as another example of
Dubliri s Parks and Community Services interest in resident feedback. Staff appears to be
extremely interested in program improvement and easy to work with. Respondents reported
programming was very "family friendly" and that all programs contributed to a"sense of
community" among residents.
[Dublin Parks and Communify Services Department] does a lot to keep the entire
family active and involved.
For the size of the department and the number of people on staff they are offering a
great array and diversify of programs. They are always willing to try new things. Last
summer they did the outdoor movie event for families and it was hugely successful.
They are always looking to engage the communiiy in events like that.
~
~
v
~
v
v
S
U
O
N
N
K
O
C
O
O
Z
n
0
0
04
Component Report: Key Informant Interviews @
Page 3
Dublin Parks and Community Services Needs Assessment a,u9usr2oo7
Respondents were not asked about specific parks, events or Specific events, parlcs and facilities
facilities, however, many parks, events, facilities and activities mentioned by key informants: :
were commented on during the course of the interview. ' Events
Sometimes respondents merely mentioned the facility or Art in the Porks
program name as an illustration, while other times, respondents ; Art on display ot Ciry Holl, Senior Center
'
elaborated on the stren ths and or needs of a facilit}', event or ond the Library
$ ~ Breakfast with Santa
program. Please see text box at right for the names of specific ~ Ci1y Council Meetings
parks, events and activities mentioned by respondents during ' Doy on the Glen Festival
fl721T1tervlewS. Dublin parade
~ Easter Egg Hunt
Family Camp Out '
The areas for improvement in Parks and Community Services ' Family Father's Doy Picr,ic
most often mentioned included the addition of facilities and ' Family Fest Day
meeting space, and the expansion of teen programm;ng. Many Fr'doy ni9ht dance for reens ;
'I Fun in the Sun programs
respondents reported that Dublin was doing an exceptional job j Hacienda Crossing Art Show '
based on the resources available and the rapid growth rate. ~ Movies in the Park ;
However, additional gym facilities and a new sports park (not I Shamrock doy5 '
next to the freeway) were desired. Some respondents felt Dublin ; St. Patrick'S Doy Festival ,
Summer Concert $eries
needed to provide more teen programming and less i Winter Concert Series at Old St. Raymond'S
prograxnming for senior citizens. Church
Dublin spends a lot of money and effort on seniors which is i P°'ks and Facilities
Bike
OK, it just needs to be balanced with children's needs. ~ g
ccer Basll
i Bray Commons
What do we have for teenagers? Dublin doesn't have a teen i Gty Hall
center or faciliiy...without programs for teens, the crime rate i Cricket Prtch ~
~ Dougherty Hills Dog Park
will go up. i Dublin Senior Center
i Emerald Glen Park
Dublin is lacking a teen center, a safe place for teens to go ~ Emerald Glen Park-Meditation Park
and hang out and have structured activities. There are things ~ Fallon Sports Park (planned)
after school at the middle school but not a lot of places for ~ Heritage Center
teens to go thaf are safe. i Historic Cemetery
~ Iron Horse Trail
i Kolb Park
Dublin offers things for teens but [Dublin needs] to expand or ~ Library
come up with something brilliant and the teens would say, ~ Play strudure for children with disabilities
'hey, I woulcl go to that.' ~ Shannon Park
~ Skate Park
j $ports Park ;
_ $tagecoach Park ;
! Swim Center
: Ted Fairfield Park
;
~
~
d
~
d
v
L
U
O
N
N
K
O
c
O
O
Z
n
O
O
N
Component Report: Key Informant Interviews ~
Page 4
Dublin Parks and Community Services Needs Assessment nugust2oo7
The Dublin Swim Center was deemed insufficient since the facility was outdated and too small
to hold swim meets. A fizrther frustration mentioned by most respondents was the closing of
the Shannon Community Center during the re-building process. This loss affected
programming and available space. Local sport leagues were seen as having difficulty getting
praciice time due to a lack of facility space. See Appendix A for a complete listing of reported
Parks and Community Services suggested needs.
Dublin needs more sports facilities. 1 know people who play basketball and volleyball
in the area and they don't seem to have a good place to play. They go to elementary
schools on the weekends but the basketball hoops are too short. People who play
tennis have to have club memberships.
[Dublin has] a facilities crunch, meeting space, banquet space, when the Shannon
Center comes online it will help, but, [Dublin] still needs more space.
[Dublin needs] to get another sports park built. The sports park is next to the
freeway... it is really noisy, kids can't hear coaches.
It is good to know the FaAon Park is coming, we're running out of space...if Fallon
Park is completed before 2010 it will meet everyone's needs.
L;
S
d
~
~
v
S
V
O
d
N
K
O
C
O
0
Z
n
0
0
~
Component Report: Key Informant Interviews ~
Page 5
Dublin Parks and Community Services Needs Assessment nu9us+2oo7
Dublin's Arts and Cultural Opportunities
Compared to comments on parks and recreation, respondents had less to say and seemed to
know less about the arts and cultural opportunities in Dublin. The majority (70%) of
respondents rated the arts and cultural opporiunities provide by Dublin as "good."
The year is packed. If I think about the cycle of the year and the kinds of things going
on, two signature events, one in the fall, one in the spring, winter and summer
concert series, movies in the parks, all the recreation classes. It would be hard to find
a month where they wouldn't be competing against themselves.
Many respondents commented on Dublin's Public Arts programs, especially the Art in the
Parks program. Art displayed at the Civic Center (sometimes confused with City Hall), the
library, Hacienda Crossing and the Senior Center were also mentioned.
Having art work on display at Ciiy Hall [sic], the Library, art in the park, it is nice to
see they have embraced art in the city and that the city has some culture.
[Dublin has] lots of art in the ciiy, [Dublin has] cify ordinances that specify public art,
the ciiy is geiting pretfy because of the ordinance.
The public art program is excellent, one of the better ones in Northern California.
Dublin has made a great effort to put art in public places. Every park has a piece of
art.
The summer and winter concert series were also described as positive arts and culiural
opportunities for residents.
The [summer] concert series gets the public out...bring your kids, dance and it is free.
Every week is a different genre and the community is out and they are enjoying it.
For a few respondents, the location for the summer concert series, (near the freeway), was less
than desirable due to traffic noise and windy conditions. The only potential negative item
mentioned on the winter concert series was the fee.
Programs at the Heritage Center were evaluated positively, but, not always well publicized or
attended. The St. Patrick's Day Festival was mentioned by many respondents to be an example
of a well publicized, organized and fun event.
Some respondents were not aware of the arts and cultural opportunities available in Dublin,
and in fact, one respondent asked, "What would be cultural opportunities in Dublin?" ~
~
~
~
V
L
U
O
N
~
K
O
C
O
O
Z
n
O
O
N
Component Report: Key Informant Interviews ~
Page 6
Dublin Parks and Community Services Needs Assessment nu9us+2oo7
When asked, "What additional arts
and cultural opportunities, if any ( How would you rate the arts and cultural
do you thuilc the City should be ~ opportunities provided by the City? ~
providing, three themes emerged.
First, respondents reported that ~ Excellent ~
Dublin could do a better job at j 19% ~
reaching out to new residents with
Asian and Indian backgrounds. It i Poor Good ~
was suggested that Dublin i ~o0 70% ~
collaborate with the new residents
~
and incorporate and celebrate their { Fair
culiural backgrounds at Dublin ~ 1 1% ;
events and festivals.
[The] cify has such a huge influx of Asian and Indian culture, [Dublin has not]
reached out to those populations to bring them in or add a multicultural component
to [Dublin's] festivals. [Dublin has not] taken advantage of the influx of cvltures. I'm
just not seeing it integrated into our school or community as a whole.
More diversified planning of activities especially as the city becomes more diversified.
Dublin needs to incorporate their history and culture. A lot of activities center around
Dublin, Ireland, yet we need to honor all of the cultures and make sure everyone
feels included.
More opportunities for other cultures to participate, more opporfunities to include
cultural music and dance.
The second theme involved providing a larger venue for theater and music performances.
Respondents disagreed over whether or not Dublin needed to build a large performing azts
center, however they did agree that a small performing arts center or amphitheater was needed.
[Dublin is] a relatively small community, [Dublin does not] need a large theater...
[Dublin] could use a faciliiy at the high school or an amphitheater, [Dublin needs]
something a IiHle larger. The foundation, Dublin Partners in Education, holds a
student art avction, unfortunately they can't hold it inside Dublin, we don't have a
venue that holds more than 300 people, you have to go outside of town.
Dublin needs a consistent place where we know children can perform at the end of a
class, right now we just use a classroom, we need a consistent performance area.
Dublin doesn't have a theater...surrounding communities do...down the road an
amphitheater would be a lot less expensive if the cify was thinking of doing a -
theater, better to find a store box and make a"black box" theater. I think the area is v
v
saturated with theaters. ~
0
v
v
~
0
~
0
0
z
~
0
0
~
Component Report: Key Informant Interviews ~
Page 7
Dublin Parks and Cammunity Services Needs Assessment August2007
Third, residents wanted to see expanded theater opportunities. Some respondents wanted to see
Childreri s theater expanded and adult community theater added to Dubliri s Arts and Culiural
opportunities.
A children's theater program would be successful and you have a built in audience,
with family.
We need theater programs for children and adults. We have a bit of a program for
children but nothing for adults.
Dublin needs to bring in theatrical events and productions that can come in over the
weekend and offer programming through the schools and the community. Even
without a theater in town, you can bring theater to the communify.
Whether commeniing on the Parks and Community Services programs or the Arts and Culiural
opportunities provided by the city, many respondents felt Dublin did not do an effective job
advertising or marketing their programs. The Guide was described as user friendly, appealing
and informative. However, several people mentioned The Guide itself could not function as the
sole marketing material for Parks and Community Services programs. The City Web site and
Teen Web site were described as providing an excellent resource for information, offering
timely information and opporiunities for residents to provide feedback to Parks and
Community Services staff. Attendance at events fluctuated and it was felt by many that events
with coordinated marketing efforts, like the St. Patrick's Day Festival were better attended.
Marketing of programming was perceived as haphazazd and uncoordinated. This was
especially true in the area of Arts and Cultural programining. Each department is described as
doing their own program marketing.
Publicify could be better. They have the summer evening concert in the park, in the
winter have a great evening winter music series at the Old St. Raymond's Church,
had a couple of Irish bands two years ago, i drdn't see a lot of information on the
winter concert series last year. Dublin needs betFer promotion and advertising of the
arts and cultural activities. Dublin does a good job of advertising the St. Patrick's Day
parade, posters are in every store, the summer and winter concert series are hard to
find.
Although [Dublin has] a variefy of programming offered to the communify,
awareness, especially of the cultural programs at the Heritage Center is limited.
Young families aren't aware of what they can do at the different facilities.
L;
~
v
~
v
v
L
U
~
W
W
K
O
C
O
O
Z
n
O
O
N
Component Report: Key Informant Interviezvs ~
Page 8
Dublin Parks and Cammunity Services Needs Assessment Augu5r2oo7
Another issue raised by mazly respondents was the rapid growth rate of the city, especially in
East. 'I'he city was described by one interviewee as "bursting at the edges: " Allocating open
space and continuing to plan parks in new developments were reported as high priorities. Since
the facilities on the East side are newer, attention to the West side "original Dublin" was
considered important to maintaining balanced Parks and Community Services opportunities for
all citizens.
[Dublin has] elementary schools, especially on the West side of town with huge grass
areas that are just not being used...we are missing out on developing existing school
properfy.
As much as they [the cify] can, set aside land for open space so cify residents don't
have to go out of the ciiy for picnics.
Many respondents commented on the difference between facilities on the East and West sides of
Dublin, remarking that the East side developers were able to "carve out space for parks" which
is a necessity when building high density homes without yards. Several respondents remarked,
as higher density developments increase, open space will become more critical. The Heritage
Center is on the western end of town and it was reported that arts, cultural and heritage
opportunities in the East part of town were needed as well. Overall, Dublin needs to find ways
to provide services that are geographically balanced and accessible to all residents.
Centrally locate parks and facilities
If Dublin lacks anything [Parks], it would be on the west side of town, lacking
acreage.
Dublin's Services and Programs Compared to Other Providers
Compared to the services provided by the private sector or surrounding communities, it was
generally reported that Dubliri s Parks and Recreation offerings were "on par" with the private
sector and neighboring communities. In addition, respondents reported the program costs were
extremely reasonable, especially when compared to the private sector.
Dublin is comparable to other cities which is definitely a step up for Dublin.
Private businesses are much more expensive the Cify has done a good iob of
reaching out to private entities and using their instructors. Same teacher, same qualify
of program offered through the City.
The dollar value you get out of the Cify is far betFer than the club programs. $150 vs. J
$1,500 cost. Are you geriing better coaching in the private sector? You're not getFing `
10 times the coaching...can't beat the Cify programs for the value, the City programs ~
provide opportunities for those who can't afford club fees. ~
r
u
0
There was a time when they [Dublin] didn't compare very well, but with the growth of ;
East Dublin they are 'on par' with surrounding cities. The new Shannon Center will be o
0
'state-of-the-art' and will pull them up a lot as well as their communify offerings. °
z
~
0
0
N
Component Report: Key Informant Interoiezus ~
Page 9
Dublin Parks and Community Services Needs Assessment August2oo7
It was reported by several respondents that Dublin has strong partnerships with private sports
facilities and instructors. Several respondents observed that the strong partnership allows
Dublin to provide quality instruction at a much lower cost when compared to private sector
services. The one exception was the new private swixn academy in Dublin. With an indoor pool,
this facility is able to offer year-round swimming oppartunities and instruction that the Dublin
Swim Center is unable to compete with.
In the area of arts and cultural opportunities, it was reported that Dublin did not have as much
to offer as surrounding communities. The Art and Wind festival, Black History program and the
free symphony in San Ramon were all provided as examples of cultural opporiunities not
matched in Dublin. The concert in the park series in Pleasanton was perceived to be better
received and attended than Dublin's summer concert series, which may be due in part to the
location of Dublin's concert series. Opera in Livermore and Shakespeare in the Park in
Pleasanton were additional examples of arts and cultural activities not available in Dublin.
Several respondents suggested that Dublin needed to create its own niche, some kind of arts
and cultural opportunity not available in surrounding towns.
I believe [Dublin] could build a public art garden or children's museum, Dublin needs
to look and see what our neighbors don't have, maybe a discovery garden for
children. Dublin needs an enhancement to the communiiy that you don't find among
our neighbors.
Pleasanton may have more cultural opportunities then Dublin but that doesn't mean
they are better. We do need more people to come to Dublin. Livermore is like a small
Napa. Dublin needs to find something, do some research, to bring more people to
town.
Dublin could have a cultural event, not to compete with surrounding communities but
to show off our unique cvlture.
Li
~
d
c
~
V
L
U
O
N
N
K
O
c
O
O
Z
n
O
O
N
Component Report: Key Informant Interviews ~
Page 10
I I
Dublin Parks and Cammunity Services Needs Assessment Au9ust2oo7
Meeting the Needs of "Hard to Reach" Populations
Respondents were asked to comment on how well the Parks and Community Services
department was doing at meeting the needs of harder to reach populations including,
commuters, youth seniors, people with disabilities, residents of lower income and those who
have difficulty communicating in English. For many respondents this was a difficult quesrion to
answer, with about one-third of the respondents saying that they did not know about efforts to
reach specific populations.
I'm not sure I can comment; I don't know what they do to specifically address those
people [harder to reach populations].
I haven't noticed translation for non-English speakers.
I'm not aware of a sliding scale for classes or scholarships.
I don't know if they [Dublin Parks and Community Services] are doing anything
outside of or beyond the Activify Guide and Web site...l don't know if they [Dublin
Parks and Communify Services] are doing anything 'ovtside of the box' to ariract
these populations.
How is information being distributed? I have no idea what they [Dublin Parks and
Community services] provide. I read the paper and don't see anything in the paper.
Information needs to be communicated with the citizens of Dublin.
Everything is geared towards summer youth programs and classes and not geared
towards all members of the community.
Respondents often reported the City is responsive and listens to the residents, however, it was
noted by many individuals that the City is not heazing from everyone.
With the resources currently available, I think [Dublin does] a really good job of
meeting the needs of the community that [Dublin is] already aware of and that take
part in our programs.
About one-third of all respondents noted that Dublin was providing excellent outreach and
services to older adults through the new Senior Center, including the Meals on Wheels program
and the meal site. Although the Senior Center was described as a great facility, strategically
located, with quality programming, it was noted that'frail older adults' and older adults that
do not speak English were not being reached.
One issue is contacting senior caregivers that do not speak English who are here with Li
( families to take care of their grandchildren. ~
~
~
v
In terms of ineeting the needs of people with disabilities, respondents remarked all facilities met ~
the requirements of the Americans with Disability Act. Respondents also remarked on the high °
number of free activities available for Dublin residents. o
~
0
0
z
~
0
0
N
Component Repart: Key Informant Interviews @
Page 11
Dublin Parks and Community Services Needs Assessment Augu5t2oo7
Half of the respondents questioned whether or not marketing materiaLs were accessible to
individuals who speak a language other than English, noting materials are translated in Spanish
only. These respondents also suggested conducting focus groups with Asian and Indian
communities to learn about their Parks and Community Services needs.
I only see materials in English and Spanish. [Dublin has] a biggerAsian population
than Spanish. Lots of people are Indian. [Dublin] could use some improvernent in the
translation of materials.
One-third of respondents commented again that Dublin needed to provide more programming
for teens.
Engaging the Community in the Needs Assessment
Most respondents suggested that Dublin make connections with key community leaders in each
population of interest. Respondents suggested that Dublin collaborate with local churches,
neighborhood associations, ethnic grocery stores, clubs, employers and the schools to assist the
city in promoting and encouraging participation in the needs assessment. Again, several
respondents emphasized that participation must come from residents from both the East and
West sides of Dublin. Most respondents offered common suggestions including promoting the
needs assessment in the local media, telling citizens how the Parks and Community Services
Department is using and will use the information, providing food and incentives for focus
groups and town hall meetings. A few respondents meniioned City staff and key community
leaders should invite people to participate in the needs assessment in person.
The city needs to put more focus on bringing the diverse group of people 'to the
table.' The City is passive, you can send out flyers...the City needs to make an active
effort to pull in individuals not heard from
One-on-one invitation. Sometime your voice is heard because of 'who you know' not
'what you know.' We need to reach ovt to the schools and clubs and leaders in the
minorify cultures. We must invite their participation and not wait for them to step
forward.
One thing Dublin doesn't do very well, [Dublin does not] publicize what they have
done, this is a great opportunity to say, 'we listened, this is what we heard, and this is
what we're doing.'
Please see Appendix B for a listing of suggestions on engaging community members in the
needs assessment.
~
Respondents were asked, "If Dublin could only focus on one ixnprovement or change, what `
would your recommendation be?" Many diverse suggestions were offered, but, a consensus ~
was not evident indicating a need for further research. Suggestions offered by two or more u
s
respondents include, enhanced teen program*n;pg, unproved marketing and Parks and o
v
Community Services program promotion, building a new aquatics facility, expanding the ~
Heritage Center, opening the Shannon Community Center, building facilities more quickly, o
collaborating with the School District on joint-use agreements and program provision. Z
~
0
0
N
Component Report: Key Informant Interviezus ~
Page 12
Dublin Parks and Community Services Needs Assessment nu9usr2oo7
Appendix A: Park and Recreation:
Suggested Areas of Improvement
The following list of suggested areas of improvement were provided by the key informants and
are direct quotes.
Facilities
¦ Add fitness centers (weight rooms)
• Another dog park with a better design (some current obstacle course features are
dangerous, grass in the design)
¦ Bathroom maintenance at Dublin Sports Grounds (sinks do not work, doors do not lock,
no toilet tissue)
• Bicycling trails that cross city boundaries (Livermore and Pleasanton)
• Expand gym space for basketball and volleyball
¦ Expand meeting room space
¦ Field condition, grass length is too high and muddy areas especially at the older sports
complexes
¦ Improve score keeper huts at the sports park
¦ Merry-go-'round
¦ More parks on the west side of town
R Motocross park
W Night lighting on all athletic fields
¦ Night lighting on Iron Horse bicycle trail
¦ Outdoor education kitchen
• Renovate bathrooms at Kolb Park
• Soccer fields
~ Teen center
g Tennis courts
tl Update aquatics center and/or build a new aquatics center on the East side
Programming
• Asian language instruction (Mandarin, Japanese)
• Beginning computer classes
* BeSuulinS golf
¦ Establish "industrial sport leagues° for people that work nights
¦ Expand educational programming offerings, for example, real estate classes, financial
plaiuling, how to be a better parent, personal growth
¦ Expand Senior Center services to evening hours for "working seniors°
L3
• Girl's softball `
¦ Hire professionals to map out and oversee event parking ~
v
• Increase weekend programm;ng u
L
i
= Lacrosse v
• Low cost programining for youth v
~
¦ Mobile recreational programs to underserved neighborhoods - bring the activities to g
0
them Z
~
0
0
N
Component Report: Key Inforntant Intetviews @
Page 13
Dublin Parks and Community Services Needs Assessment a,u9usr2oo7
• Monitor event parking on neighborhood streets; residents often can not park own cars
during festivals or access their own vehicles
¦ More conversational English language instruction
tl More English as a second language instruction
• More non-competitive sports teams for youth
• More organized family activities (not drop-in programs)
¦ Organized programming for moms of young children, stroller exercise in the park, Mom
and Me programming
• Organized programs at the skate park
¦ Partner with the School Disirict on building facilities and providing programming
• Police Activities League (PAL) to provide sports programming for youth
n Programs for non-English speaking seniors
• Sponsor a Flea Market
e Summer teen programming
¦ Teen pick-up sports (free or low cost)
¦ Walking trails for commuters to use during the lunch hour
Populations
¦ Expand family programming
• Expand program offerings for adults between the ages of 20-30
¦ Expand program offerings for Asian residents
¦ Expand program offerings for low income residents
¦ Expand program offerings for residents with disabilities
• Expand program offerings for the frail elderly
¦ Expand programming for youth, especially teen programming and programming for
youth at risk
• Increase youth involvement in program plarulnlg and implementation, "get kids
invested"
• Provide transportation for seniors to attend programming
What additional arfs and cultural opportunities, if any, do you think the City should be
providing?
¦ A culiural festival to "show off" our unique culture
¦ All nations festival
• Childreri s museum
• Classical and traditional arts
¦ Concert hall
¦ Create partnerships with surrounding communities on theater opportunities
¦ Culiural celebrations like Cinco de Mayo or African American History month
• Expand parking at facilities ~
a Expand restroom facilities at fesiivals
¦ Greater vaziety of events, more live music or jazz festivals ~
¦ History museum ~
¦ More programs offered at the Heritage Center °
~
~
0
~
0
0
z
^
0
0
N
Component Report: Key Informant Interviews ~
Page 14
Dublin Parks and Community 5ervices Needs Assessment nugu5t2oo7
Appendix 6: Suggestions for Community
Engagement in the Needs Assessment
The following list of suggestions for community engagement were provided by the key
informants and aze direct quotes.
= Advertise in the two local papers and community TV channel
¦ Attend PT'A meetings
• Canvass people from neighborhoods not using facilities
• Canvass people using facilities
¦ Community outreach
¦ Conduct focus groups and forums in native languages
¦ Encourage local empioyers to promote the needs assessment
• Mail educational materials to all households
¦ More town hall meetings
¦ Offer incentives (free class, $10 gift card)
• Personal invitation, phone call
• Promote the needs assessment in underserved communities (walk local neighborhoods,
sit in front of the grocery store, donut shop, 99 cent store, Starbucks, skate park)
¦ Provide a continental breakfast during Saturday morning community input sessions
(focus groups or forums)
¦ Provide child care
• Provide refreshments •
• Provide transportation
• Send infarmation home with children at school
• Solicit feedback at the parks, sports complexes, league sign-ups
¦ Target residents of neighborhoods with minimal participation in Parks and Community
Service activities
¦ Use providers (Meals on Wheels, transit drivers) to bring the information to the people
• Use the information learned during each stage of the needs assessment "walk the walk
and talk the talk"
• Work with local non-profit service providers who have established trust with
individuals
~
~
v
~
v
v
s
2
0
v
v
~
0
~
0
0
Z
^
O
O
N
Component Report: Key Informant Interviews ~
Page 15
Dublin Parks and Community Services Needs Assessment au9ust2oo7
Appendix C: Key Informant Methodology
Study Component Design
City of Dublin Parks and Community Services staff in collaboration with National Research
Center, Inc. (NRC) staff developed an interview script. The City provided NRC with the names
and telephone numbers for over 30 community stakeholders. A letter from the Mayor, Janet
Lockhart, was sent to each community stakeholder on the list describing the study, asking for
their participation and informing them that an NRC staff inember would be contacting them to
schedule the interview.
Data Collection
From the list of key stakeholders, NRC conducted interviews with stakeholders from a variety
of perspeclaives. An NRC Research Associate conducted the phone interviews. All interview
comments were entered into a Microsoft Access database and were digitally audio-recorded for
use in data analysis. Interviews occurred in May and June of 2007 and lasted approximately 30
minutes each. Stakeholders were encouraged to provide honest feedback and received
assurance that their responses would be completely confidential.
Interview Analysis
The interview script included both closed-ended and open-ended questions. The closed-ended
questions are reported with frequency percentages. The open-ended responses were analyzed
using a qualitative approach: first all responses were read to identify key statements; the key
statements were then clustered by theme and suminarized for the report of results.
L;
S
~
~
~
V
s
u
0
m
m
~
0
c
0
0
Z
n
0
0
N
Component Report: Key Informant Intetviezus ~
Page 16
Dublin Parks and Comrnunity Services Needs Assessment August2007
Appendix D: Key Informant Interview Script
Thank you for agreeing to taik with me. I anticipate that this interview will last about 30
minutes, and appreciate any information you can provide.
As you know, Dubliri s Parks and Community Services Department is conducting a parks and
recreation needs assessment. During our conversation today, when I talk about parks and
recreation, I mean not only the traditional aspects you usually think of, but also leisure activities
such as bridge games, social and cultural activities such as festivals and art shows, and events
for special populations like older adults and youth such as Senior Health Screenings ar Driver s
Education.
I want to reassure you that your answers are completely confidential and will be recorded and
reported without your name or affiliation.
Although your responses will only be reported as part of a group, it is helpful for accuracy and
data analysis to make an audio recording your responses. Is it okay if I record this interview?
1. In general, what is your experience with parks and recreation in Dublin? What is your
knowledge or experiences with pazks and recreation service provision or use in Dublin?
(Probe: personal, professional, provider)
2. How would you rate Dublin's parks and recreation services, overall? Would you say
they are excellent, good, fair or poor? Why?
3. In what ways do you thinlc the City is meeting the parks and recreation needs of the
Dublin community? Are there parks and recreation needs that the City is not meeting?
4. How would you rate the arts and cultural opportunities provided by the City? Would
you say they are excellent, good, fair or poor? Why?
5. What additional arts and culiural opportunities, if any, do you thulk the City should be
providing?
6. Pm going to ask you a couple of questions about the relationship between what the City
offers and what the private sector or other agencies offer.
a. Are there recreational or cultural arts programs offered by other service
providers that are perceived as a better value or having higher quality than those
offered by the City of Dublin? Tell me more about that.
b. In what recreational and culiural arts service areas, if any, do you thullc that
neither the City nor the private sector is meeting the community's needs?
How about parks and facilities?
~
C
The City of Dublin is a vibrant and diverse community. Understanding that all citizens have v
unique recreational and cultural needs, the City wants to ensure the Parks and Community v
Services Departrnent is meeting the various needs of the community, including those of harder o
to reach populations such as commuters, youth, seniors, people with disabilities, residents of ~
~
lower income and those who have difficulty communicating in English. g
0
0
z
~
0
0
~
Component Report: Key Informant Interviezvs @
Page 17
Dublin Parks and Community Services Needs Assessment Au9usr2oo7
7. In terms of parks and recreation services and facilities, how well do you feel the City is
doing to meet the needs of these harder to reach populations? Why?
8. Are there ways the City could better meet the needs of any particular populations?
9. As the City conducts the needs assessment, it wants to encourage the participation of all
segments of the community, particularly in the survey and focus group components.
What suggestions do you have for engaging the various segments of the community in
the needs assessment? What about the harder-to-reach residents we've discussed?
10. Is there anything else you would like to tell me about pazks and recreation needs in
Dublin that might be important for us to consider as part of this study?
Finally, I have a few demographic questions about you and your household.
11. How many years have you lived or worked in the Dublin area?
12. How many people live in your household? Ages?
13. Do you or members of your household use any of Dubliri s parks, recreation or leisure
services?
14. Do you know other households that use these services?
~
~
v
~
v
v
L
V
O
W
W
~
O
C
O
O
Z
n
O
O
N
Component Report: Key Inforrrtant Interoiews ~
Page 18
I I