HomeMy WebLinkAbout6.1 Attch 1 Visitor's Bill of Rights
Visitor's Bill of Right
Comfort "Meet my basic needs" Visitors need fast, easy obvious access to clean, safe, barrier-
free restrooms, fountains, food, and plenty of seating. They also need full access to exhibits.
Orientation -"Make it easy for me to fmd my way around" Visitors need to make sense of
their surroundings. Clear signs, well planned space, help them know what to expect, where to
go, how to get there, and what it's about.
Weicome "Make Me Feel Welcome" Friendly; helpful staff eases visitor's anxieties. If they
see themselves represented in exhibits and programs and on the staff, they'll feel more like they
belong.
Enjoyment -"I want to have fun" Visitors want to have a good time. If they run into barriers
(like broken exhibits, activities they can't relate to, intimidating labels) they can get frustrated,
bored, confused.
Socializing -"I came to spend time with my friends and family" Visitors expect to tallc,
interact and share the experience; exhibits can set the stage for this.
Respect -"Accept me for who and I am and what I know" Visitors want to be accepted at
their own level of knowledge and interest. They don't want exhibits, labels, or staff to exclude
them, patronize them or make them feel dumb.
Communication -"Help me understand, and let me talk too" Visitors need accuracy,
honesty and cieaz communication from labels, programs and docents. They want to ask
questions, and hear and express differing points of view.
Learning -"I want to learn something new" Visitors come (and bring the kids) "to learn
something new," but they learn in different ways. It's important to know how visitors learn, and
assess their knowledge and interests. Controlling distractions (like crowds, noise and
information overload helps them too)
Choice and Control -"Let me choose; give me some control" Visitors need some autonomy;
freedom to choose, and exert some control, touching and getting close to whatever they can.
They need to use their bodies and move around freely.
Challenge and confidence -"Give me a challenge I know I can handle" Visitors want to
succeed. A task that's too easy bores tliem; too hard makes them anxious. Providing a wide
variety of experiences will match their wide range of skills.
Revitalization -"Help me leave refreshed, restored" When visitors are focused, fully
engaged, and enjoying themselves, time stands srill and they feel freshened; a"flow" experience
that exhibits can aim to create
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