HomeMy WebLinkAbout7.1 Select Telecommunications System CITY OF DUBLIN (000-136
AGENDA STATEMENT
CITY COUNCIL MEETING DATE: April 10, 1989
SUBJECT Selection of Telecommunications System
EXHIBITS ATTACHED Exhibit A CSD (Telecommunications Consultant)
Recommendations
Exhibit B Financial Overview of All Proposals
Exhibit C Financial Overview of Finalist Proposals
Exhibit D NEC RFP Excerpt
Exhibit E NEAX 2400 Brochure
Exhibit F Voice Mail Brochure
RECOMMENDATION eceive Staff Report; Authorize Staff and the
Consultant to negotiate a contract with NEC America,
Inc.
FINANCIAL STATEMENT: Total Capital Expense for recommended system excluding
Cabling - $84, 849 . Adequate Funds are included in the
Civic Center Furnishings and Equipment Budget.
DESCRIPTION At the City Council meeting on January 23, 1989, the
City Council authorized Staff to circulate two RFP' s. One related to the
selection of telephone equipment. The second was related to both data and
phone cabling for the Civic Center project.
On March 1 , 1989, the City received a total of ten proposals for the phone
system and five proposals for the "Cabling" scope of work. The Consultant,
Communication Sales Dynamics (CSD) has assisted Staff in evaluating the
proposed alternatives.
Phone System
Initially, Staff reviewed the ten proposals with the City' s Consultant.
Five of the proposals were eliminated from further consideration based on
this review. The following summarizes those systems which were not reviewed
further:
Company Reason
Centel Pricing of "Basic System Equipment" was 24% higher
than same equipment offered in a proposal from PACTEL
Meridian.
Ericsson The majority of this firms business is installing
systems which are substantially larger than the City
of Dublin needs . For example, the only Northern
California reference included on their submittal was
Sonoma State University, which has 2, 000 lines.
IBM/Rolm The pricing of "Basic System Equipment" was 30% higher
than the average of all equipment proposals (excluding
PACBELL Centrex) .
Memorex/Telex The cost of maintenance on the Basic System over a ten
year period was 76% higher than the average cost for
all proposals (excluding Pacific Bell Centrex) .
TelPlus Maintenance Costs over a 10 year period were 55%
higher than the average of all proposals (excluding
Centrex) .
This resulted in the City limiting its detailed review to five proposals
which appeared the closest to meeting the City' s needs in a cost effective
manner. As noted above, Staff attempted to consider both the near term cost
of implementing the system and the long term maintenance costs.
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COPIES TO: Glenn Rudh, CSD
ITEM NO.
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,Use c,�f Employee Subcommittee
Staff felt it was appropriate to involve employee representatives to analyze
the phone systems. A subcommittee consisting of the Building Department
Secretary, Police Records Clerk, Administrative Assistant to the City
Manager and Assistant City Manager met with company representatives and
reviewed the offerings of the five finalist proposals. The composition of
the committee was intended to assure that input would be provided by several
City Departments. This was helpful in attempting to narrow the choice to
the system which would best meet the City's overall needs.
Pacific Bell Centrex Service
The committee met with representatives of Pacific Bell to review their
proposal for "Centrex" Service. This service allows Pacific Bell to provide
services from their office. The main switch or computer equipment which
handles the calls is located in the phone company office. Pacific Bell is
restricted from selling telephones or other equipment. However,I Tel-Plus
submitted a bid for telephones which would operate on the Pacific Bell
Centrex System. The proposal was a joint effort to meet the City's needs.
The terms of this proposal were significantly different from the others
which were reviewed. As Pacific Bell is the only provider of this type of
service, Staff attempted to compare Centrex to a comparable "in-house"
system. The subcommittee found that although Centrex removed the City from
maintaining equipment, there were certain features which could not be
provided. One feature considered important was a "message waiting" lamp for
the "Voice Mail" system. Also, as shown in the financial analysis, the cost
of these services were extremely expensive. Pacific Bell charges for these
services based on the number of lines. In addition, the City would also pay
the access charges to obtain a long distance carrier. The Consultant also
evaluated whether prepaying for a portion of the line costs would make the
proposal more cost effective. This still did not make the Pacific Bell
proposal competitive with a City owned telephone system. Another impact on
the cost of this proposal was the proposed maintenance charges for the
telephone sets. Based on these considerations, the focus of the
subcommittee was narrowed further.
Systems Reviewed
The Consultant's recommendation report identifies the benefits and
weaknesses of the five systems considered in detail. When you exclude
Centrex, the average cost of the basic system equipment in these proposals
was approximately $59, 465 . The four systems appeared to be very competitive
and the subcommittee focused on the features which would best meet the
City' s needs.
The subcommittee felt that the NEC system offered a package of features
which were not always included with the other systems. The cost of the
"Base System" equipment is $63, 249 . In addition to cost, the committee
considered the ease of use by all City Departments. Among the items which
the committee felt were important are the following:
1 ) A dialing pad which had large enough number pads to easily dial numbers.
In addition, some phones will have a small screen which will display the
number dialed.
2) The system uses both red and green lights to indicate line appearances.
This helps eliminate confusion as to whether a call is on hold or ringing
when a phone has more than one line.
3) The Development Services division has a need for several line
appearances. This product allows for a small add-on feature which can show
a secretary the condition of 20 additional lines.
4) The company currently services systems from a facility in Pleasanton and
maintains a low ratio of technicians to number of lines serviced.
5) The firm was very responsive to the conditions requested' in the Request
for Proposal.
6) The firm had good references among other public agencies which have their
products.
iThe vne potential drawback to the recommended system is that modifications
may be required to the phone equipment room to provide adequate
ventillation. Staff is working with the manufacturer to clarify this issue.
If a modification is required, it is proposed that it be completed under the
current Civic Center construction contract.
Voice Mail
An option in the proposal is the provision of a "Voice Mail" system. This
is an automated messaging system which allows individuals to receive
detailed messages. As the subcommittee received the various presentations,
it became apparent that this system can be a great asset to the City.
City Staff expressed to all vendors that the City did not desire for the
public to reach a recorded message system on their first call. However, the
Secretary would give the caller the option of leaving a message in the
"Voice Mail" system. This would result in a flashing light on the Staff
member' s phone.
NEC has proposed the Genesis II voice messaging system. A brochure
describing the system is attached for your review. The following scenarios
are possible uses of the system which would improve the efficiency of City
operations:
1 ) City Staff could leave detailed messages for other Staff members which
would relieve Secretaries for other duties.
2 ) A separate number for Building Inspections could be used to record
requests for inspections. The advantage of a Voice Mail system is that the
caller can easily reach a Staff member if they reached the recording in
error.
3) During non-business hours, the main phone lines could play a recorded
message. A message could also be left by the caller, creating an added
service to the public.
4) Police Investigators could receive messages during non-business hours.
Based on the review of the Voice Mail application, it is recommended that
the City Council include this option in the bid award. Staff believes that
the investment in the system will result in improved service to the public.
It should be noted that the RFP requested a Voice Mail system which has a
minimum of 6 hours of stored messages for the entire system. The NEC
proposal only provides a system which includes 5 hours of storage. Based on
this deficiency, Staff would request authorization to negotiate with NEC
specifically on this item given that it was deficient from the equipment
requested.
Financial Cost of Proposed System
The following breakdown identifies the costs of the proposed system based on
the proposal submitted by NEC:
Switching Equipment (Central Processor) $ 46, 047
Operator Console 1 , 598
Station Equipment (Phones) 15, 604
Sub-Total $ 63, 249
(NOTE: As the facility will not have a central switchboard, the City may be
able to reduce the costs by deleting the "operator console" and installing a
standard multi-line set. )
Optional Equipment
Battery Backup $ 3, 302
Total System Cost $ 66, 551
* Basic Voice Mail (5 hrs. storage) 18, 298
Total Capital Excluding Cable $ 84, 849
Cable (Assume Transpac Proposal) 37, 450
$122, 299
Funds were included as a lump sum in the Civic Center furnishings and
equipment budget. Adequate funds are available.
(* Proposed unit does not meet storage requirements of RFP. )
Estimated Annual Operating Costs Excluding Utility Charges
Maintenance System (beginning of second year) $ 4, 032
Maintenance of Voice Mail 1 , 064
$ 5, 096
As a comparison, the City currently leases telephones from AT&T at an annual
cost of approximately $6, 500 per year. This provides for approximately 40
telephone sets. The NEC System will have approximately 102 telephone sets.
This comparison shows that the City should be able to obtain operating cost
savings over our current arrangement.
Conclusion
The Consultant has advised that the overall contract for the system is quite
complex and additional time will be required to complete the process. The
cost of the system should not deviate materially from the proposal; however,
the terms and conditions must be specified. Staff would request that the
City Council authorize the negotiation of a final contract based on the NEC
proposal. The contract would include the Voice Mail option. It is Staff's
intent to have the contract on the City Council agenda of April 24, 1989.
The Consultant and representatives of NEC will be in attendance to answer
any questions.
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CSD RECOMMENDATIONS
The objective of CSD within the parameters of this project for the City of Dublin
is to analyze the problems and conditions of the existing telecommunications
system, design a system to meet the immediate and long-term requirements, prepare
competitive specifications to allow telecommunications suppliers to respond to
the system requirements, analyze vendor/supplier responses and recommend the most
cost-effective and functional system for the City of Dublin. In addition, CSD
is required to provide the necessary skills to successfully contract for and
implement the selected telecommunications system for the City of Dublin.
Throughout the course of the consulting process, CSD has been able to focus on
the key areas of concern and design a system that will enhance the overall
operation of the City of Dublin as well as provide control of telecommunications
expenses.
The methodology used by CSD for gathering information, analyzing the data, and
preparing these recommendations were made primarily from the following sources:
o A network analysis which provides the necessary information to determine
the present calling patterns, costs and required configurations of lines
and other services.
o Questionnaires were distributed to all telephone users at the City of
Dublin facilities. Through the use of these questionnaires, CSD was able
to obtain information such as calling patterns (i.e. , number of calls per
hour per day, types of calls made, and internal and external calling
patterns) , and desired features/functions that users would like to see in
a new system. Those respondents who desired to voice their opinion as to
individual problems or areas of concern had the opportunity to do so in
this questionnaire process.
o Interviews with all departments and key management personnel of the City
of Dublin who reviewed plans for growth, financial requirements, data
capabilities, and the main objectives of the organization in achieving the
best telecommunications system for the new Civic Center complex.
o Prepared communications flowcharts delineating the present flow of
communications on a departmental basis and projected flowcharts
incorporating the use of advanced system features, such as call forwarding,
call pickup, and voice messaging.
o Prepared a telephone station configuration matrix to identify the current
and future requirements on a departmental and individual basis.
Using these methods along with our experience and knowledge derived from
designing systems for organizations of similar size and scope, CSD has been able
to pinpoint the key issues of importance to the City of Dublin in relation to
solving the existing problems and conditions.
The current AT&T-provided 1A2 electromechanical equipment has served as a basic,
reliable system in the past. The primary operational problems with the system
today are:
0 The system has no capability to transfer lines between departments.
EXEff
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o Currently, only one (1) intercom path exists for staff to communicate
amongst the various departments.
o The system cannot allow for the transfer of police business or emergency
calls to County of Alameda offices in San Leandro without a City user
remaining on the line.
o The current system design is not suitable to relocate to the new Civic
Center.
CSD has assisted the City of Dublin with the preparation of a list of the key
selection design criteria on which the decision will be made for the
telecommunications system are as follows. The criteria are ranked in descending
order of importance.
Criteria Weight
1. Delivery 100
2. Digital Set Multi-line Telephone 100
3. Digital System 100
4. Environmental Requirements 100
5. Implementation 100
6. Maintenance Cost 100
7. Meets Specifications 100
8. References 100
9. Reliability 100
10. Reputation/Integrity of Vendor 100
11. RFP as Part of Contract 100
12. Three Hour Service Response 100
13. User Convenience 100
14. Voice Store & Forward System 100
15. Cost of System - Net Present Value 98
16. Long Term Service 98
17. Training Quality 98
18. Liquidated Damages Service 95
19. Cost of Voice Store & Forward System - Net Present Value 90
20. Digital Set Single Line Telephone 90
21. RFP Response 90
22. Thirty Day Testing 90
23. "Simple" Adds, Moves and Changes 85
24. Lease Cost Routing 80
25. No Charge for Adds, Moves and Changes - 30 Days 80
26. Cost of Telephone Accounting 50
27. Features 50
28. One Source Responsibility 50
29. Telephone Accounting 50
In addition to the criteria listed above, the City of Dublin has defined several
rules which assist in the rating of each system proposed. The rules are as
follows:
Reliability must be greater than 95% or system eliminated.
System Cost Net Present Value must not be greater than $100,000 or
system eliminated.
User Convenience must be at least extreme or system eliminated.
Meet System Specifications must be at least extreme or system
eliminated.
Digital Set Multi-line must be equal to yes or system eliminated.
If References less than excellent then Reputation/Integrity of Vendor must
be at least 98% or system eliminated.
Thirty Day Testing must be equal to yes or system eliminated.
Training must be at least 95% or system eliminated.
RFP as Part of Contract must be equal to yes or system eliminated.
Cost Voice Store & Forward Net Present Value must not be greater than
$30,000 or system eliminated.
The total points possible for the combined criteria and rules is 2594.
Through the CSD request for proposal specification process, CSD allowed an
"apples to apples" comparison of all the features, performance capabilities and
pricing strategies of the ten companies who responded to the detailed
specifications.
CSD invited proposals and responses from those organizations who requested a
copy, or those who in the past have demonstrated a high level of sustained
competence in the field of telecommunications design, installation, and
continuing maintenance and service. Any of the ten companies responding to the
request for proposal can meet the basic overall requirements and would provide
the City of Dublin with the service and on-going support necessary to provide
a cost-effective and functionally beneficial telecommunications system.
After thoroughly reviewing all materials supplied by the responding vendors,
CSD is confident the systems proposed based upon the required design criteria
will service the City of Dublin for many years to come.
In order for CSD and the City of Dublin to focus on those telecommunications
suppliers which could best overall meet the needs of the City, a total of five
vendors were chosen for final consideration. These five vendors are as listed
below:
Pac*Tel Business Systems
Fujitsu Business Communications Systems
PACTEL Meridian Systems
Pacific Bell/Tel Plus
NEC Business Communications Systems
City staff and CSD coordinated demonstrations of working systems in order to
ensure that the proposed systems could indeed function as desired.
In order to arrive at a valid recommendation, CSD has investigated and reviewed
the strengths and weaknesses of the five remaining suppliers and systems
proposed to the City of Dublin. With our style of consulting, one of an
educative approach, it is our intent in this recommendation portion to rank each
of the suppliers and systems relative to the Design Criteria and objectives of
the City of Dublin. To do this, CSD has prepared a Decision Making Matrix using
a decision modeling software program, based on the scores given to each supplier
by CSD and the City's telephone selection committee. This provides CSD and the
City of Dublin with a point total in which to objectively and subjectively
qualify, quantify, and judge each responding supplier and system.
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Fujitsu Business Communications Systems
Fujitsu Business Communications Systems was formed in 1985 as a direct marketing
channel for Fujitsu products. Prior to that point, Fujitsu had traditionally
sold their products through a network of authorized distributors. Fujitsu
Business Communications was originally known as American Telecom, and has
manufacturing facilities in Anaheim, California. Fujitsu proposed its Focus 960
digital switching system to meet the needs of the City of Dublin.
Strengths
o The complete system is housed in a single cabinet and could easily fit in
the required space at City Hall.
o The optional customer administrative panel for software moves and changes
is actually the operator console.
o The console allows an operator to pre-record the voice greeting in order
to avoid repeating the greeting hundreds of times during a business day.
o Fujitsu telephone instruments are easy to use.
o Fujitsu's system has a built-in feature of Automatic Call Distribution
(ACD) , which would assist the Development Services Department in the
handling of incoming calls.
o Fujitsu has a regional parts warehouse in Hayward.
Weaknesses
o The single line instrument originally proposed is not digital.
o Fujitsu references contacted indicated that Fujitsu's system was not
considered to be reliable.
o The telephone instruments to be provided with the Focus 960 have a
limitation of 18 lines and/or features. For City of Dublin departments
such as Developmental Services, this would severly impact the preferred
manner of operation.
Total points received on the CSD Decision Modeling Matrix: 2204
NEC Business Communications Systems
NEC Business Communications Systems is a division of NEC America, which is the
manufacturer of the Neax 2400 IMS SIM system proposed by this company. NEC
Business Communications Systems is the new direct sales group. NEC previously
had sold their products only through the local utility companies and a large
distributor network.
Strengths
o The division selling the Neax 2400 represents the manufacturer of the
system.
o The telephone selection committee felt the NEC "Dterm" telephone
instruments were well-suited for the City of Dublin's needs.
o NEC has provided a purchase price which is competitive among the five
finalists considered.
o NEC provides the second-lowest maintenance price for the ten-year cost
projection.
o NEC will provide a service level of approximately 800 lines per
technician.
o NEC is willing to contractually obligate to liquidated damages for non-
performance of service.
o The Dterm instruments provided by NEC have a capability of monitoring up
to 40 station lines.
o NEC's local maintenance facility is in Pleasanton.
o NEC is willing to contractually obligate themselves to the maintenance
prices quoted in their response to the RFP.
o The Neax 2400 has proven to be a reliable product since its introduction
in 1984.
Weaknesses
o NEC has been selling or maintaining systems on a direct basis for only one
year.
o The Genesis Cindi II voice mail system proposed by NEC is a four port,
five hours of storage system. The minimum capacity specified was six
hours of storage.
Total points received on the CSD Decision Modeling Matrix: 2421
Pacific Bell and Tel Plus Communications
Pacific Bell, the local telephone utility company, provided a proposal for its
central office-based Centrex system. Since Pacific Bell is prohibited by the
Justice Department from selling terminal equipment (telephones, operator
consoles, voice mail) Pacific Bell has worked with Tel Plus Communications to
provide this equipment. Tel Plus is providing the Siemens 40/80 hybrid system,
which would support the Centrex lines and features as multi-line telephones.
For locations requiring single line instruments, Tel Plus has proposed the
Siemens Eurosets.
Strengths
o Pacific Bell Centrex is housed on the utility company's premises, not
requiring a dedicated switchroom.
o Maintenance of the Centrex is included in the monthly rate.
o Pacific Bell can monitor the Centrex system 24 hours per day.
o The City of Dublin would never outgrow Centrex.
o Centrex will automatically provide telephone call accounting.
o Pacific Bell has an excellent reputation for service. Cities which
currently use Centrex include Pleasanton, Antioch, Livermore, Fairfield,
and Vallejo.
o The Octel voice mail system offered by Tel Plus is an excellent system.
o Pacific Bell will manage the telephone system on an ongoing basis.
o Tel Plus will coordinate the installation and maintenance of the system
as the single point of contact.
Weaknesses
o The system costs are the most expensive of the five finalists.
o Currently, Centrex cannot provide a visual notification to a user of a
message in the Octel voice mail system. Pacific Bell would have to
provide interrupted, or stutter, dial tone when picking up the telephone
receiver.
o The purchase price, maintenance, and expansion cost of the voice mail
system are the most expensive of all systems proposed.
o The Centrex system is offered as a rental only.
o The Central Office currently servicing the City of Dublin is analog.
Total points received on the CSD Decision Modeling Matrix: 1696
Pac*Tel Business Systems
Pac*Tel Business Systems has recently been renamed as a result of a merger
t. between Pac*Tel InfoSystems, American Businessphones and Pac*Tel Premisys. The
new joint venture has separate sales and service organizations. The products
offered by Pac*Tel are the Toshiba Perception, Control Key call accounting and
IVT voice mail.
Strengths
o The Toshiba Perception system has a reputation as a reliable product.
o The proposal from Pac*Tel Business Systems is the lowest cost of all of
the five systems under final consideration.
o With the recent merger, Pac*Tel has a large installation and maintenance
force.
Weaknesses
o CSD's past experience with one of the partners of the merger, American
Businessphones, has not been favorable. These are some of the same people
who would be servicing the City of Dublin account.
o The voice mail system offered by Pac*Tel is a PC-based product, which may
affect the long term reliability and growth options.
o Pac*Tel Business Systems is the result of a merger between several
companies, and is still going through the "growing pains" associated with
that merger.
o Pac*Tel Business Systems' ratio of installed lines per technician is
4000:1.
Total points received on the CSD Decision Modeling Matrix: 1789
PACTEL Meridian Systems
PACTEL Meridian Systems is a joint venture between Pacific Telesis and Northern
Telecom Inc. , offering the Northern Telecom line of digital switching and key
systems and other peripheral products in California. PACTEL Meridian Systems
should be considered as a manufacturer-direct organization because of the
controlling interest by Northern Telecom. The switching equipment, station and
terminal equipment and voice messaging systems are manufactured in the United
States. PACTEL Meridian Systems responded with the Northern Telecom Model SL-
1 ST Digital Switching System.
Strengths
o Maintains a 45 day parts inventory at all times. All parts are never more
than one hour away.
o The Northern Telecom SL-1 ST can be fitted with a second central
processing unit at an additional charge.
o The telephone instruments are fully digital providing multi-line access
on the required single-line instruments.
o PACTEL Meridian Systems offers liquidated damages for non-responsive
maintenance.
o The proposed voice mail/automated attendant system is fully integrated
with the telephone switching system and thus able to provide "dynamically
allocated" ports for voice messaging functions.
o The expansion cost for the telephone switching system is the second least
expensive of the five finalists.
Weaknesses
o The PACTEL Meridian Systems proposal for a total system including
switching equipment, station equipment, optional equipment, key systems,
voice mail, automated attendant and telephone accounting is the second
most expensive of the five systems under final consideration.
o The PACTEL Meridian Systems voice mail system is relatively new and many
of the desired features will not be available until the first quarter of
1989.
o City staff did not feel the telephone station instruments were "user
friendly."
Total points received on the CSD Decision Making Matrix: 2100
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Using the Decision-Making Matrix along with other information available, CSD is
recommending that the City of Dublin should accept the proposal from NEC
'rt Business Communications Systems for the installation of the following systems:
o The NEC Neax 2400 IMS SIM, with Battery Backup at City Hall.
o Genesis Cindi II voice mail system with four ports and five hours of
storage capacity.
The benefits of accepting the NEC Business Communications Systems proposed
systems are as follows:
o Second lowest priced quality voice store and forward/automated attendant
system.
o All telephone instruments are fully digital.
o Firm commitment to customer service and support.
o All parts will be warehoused in San Jose. The local service facility is
in Pleasanton.
o The telephone instruments are fully digital providing multi-line access
on the required single-line instruments.
o NEC is willing to agree to make the Request for Proposal Response part of
the contract.
o NEC offers liquidated damages for non-responsive maintenance.
o NEC chose to respond with a "complete" system offering a fully digital
telephone system, an integrated voice mail system, and a telephone
accounting system.
o NEC has provided an extremely high ratio of technicians to installed
lines.
o The maintenance for the voice mail system is the second least expensive
of the five finalists.
o The telephone instruments provided by NEC were well received by the
telephone selection committee.
CSD is recommending the following steps be taken after reviewing this report:
o Begin preliminary contract negotiations with NEC Business Communications
Systems as soon as possible.
o Draft a report to the City Council recommending the acceptance of the NEC
Business Communications Systems proposal.
o CSD recommends to accept the proposal from Transpac Fiber Optics for the
installation of the voice/data cabling and paging system.
0 Authorize CSD to begin Phase II of the Communications Consulting Project.
Financial.0 verview A lI 1 'a s&A S
Telephone Switching System/Optional Equipment
City of Dublin C
VENDOR Centel Ericsson Fujitsu IBM/ROLM Memorex Telex
TELEPHONE SWITCHING SYSTEM NT Meridian SL-1 ST MD-110 Focus 960 9751 1001 VS
A. System Pricing:
1. Switching Equipment 56,169.00 46,417.00 51,306.00 75,858.00 28,789.00
2. Operator Consoles 3,442.00 1,659.00 Included 2,081.00 1,259.00
3. Station Equipment 23,565.00 18,618.00 6,988.00 19,646.00 24,048.00
TOTAL BASIC SYSTEM 83.176.00 66.694.00 58.294.00 97,585.00 54.096.00
B. Optional Equipment:
1. Customer Administration Panel Included 2,656.00 " Included 552.00 Included —�
2. Battery Backup 3,026.00 3,909.00 4,932.00 24,356.00 4,544.00
3. DC Powered System Included N/A N/A N/A 852.00
4. Common Control Redundancy ' 32,159.00 N/A NIA 42,128.00 "' 42,706.00
S. Critical Electronics Redundancy See Above N/A NIA N/A "' 48,102.00
TOTAL OPTIONAL EQUIPMENT 35.185.00 6.565.00 4.932.00 67.036.00 96.204.00
C. Expansion Cost:
(Tnmks x Stations)
1. 27 x 123 11,723.00 9,826.00 4,345.00 11,997.00 6,663.00
2. 32 x 149 12,233.00 12,574.00 6,706.00 18,044.00 14,345.00
3. 39 x 180 25,737.00 15,200.00 15,345.00 18,132.00 14,117.00
4. 47 x 218 20,850.00 19,514.00 9,157.00 18,829.00 11,506.00
5. 52 x 240 17,057.00 12,096.00 6,722.00 13,749.00 8,047.00
TOTAL EXPANSION COST 87.600.00 69.210.00 42.275.00 80.751.00 54,678.00
D. Maintenance:
(Switching and Station
Equipment as Proposed)
1. Year 2 4,968.00 3,672.00 3,917.00 7,892.00 7,009.00
2. Year 3 4,968.00 3,856.00 4,068.00 8,234.00 7,429.54
3. Year 4 4,968.00 4,049.00 4,271.00 8,234.00 7,875.31
4. Year 5 4,968.00 4,251.00 4,515.00 8,660.00 8,347.83
5. Year 6 4,968.00 4,464.00 4,876.00 ' Not Provided 8,848.70
6. Year 7 4,968.00 4,687.00 5,266.00 Not Provided 9,379.62
7. Year 8 4,968.00 4,921.00 5,687.00 Not Provided 9,942.40
8. Year 9 4,968.00 5,168.00 6,142.00 Not Provided 10,538.94
9. Year 10 4,968.00 5,426.00 6,633.00 Not Provided 11,171.28
TOTAL MAINTENANCE 44.712.00 40.494.00 45.375.00 33.020.00 80.542.63
' This would change the system to an SL-1 RT from SL-I ST.
The console is also used for minor programming changes.
Would require an upgrade to larger"100IM"system.
'•'•Cannot quote rates for years 6-10.
10-Mar-89 Prepared by CSD,Inc.
Financial Overview Alt
Maintenance Costs - Basic System
P City of Dublin G
VENDOR Centel Ericsson Fujitsu IBMIROLM Memorex Telex
TELEPHONE SWITCHING SYSTEM NT Meridian SL-1 ST MD-110 Focus 960 9751 1001 VS
E. Maintenance:
(Admin.Terminal)
1. Year 2 Included 220.00 N/A Not Provided Included
2. Year 3 Included 231.00 N/A Not Provided Included
3. Year 4 Included 243.00 N/A Not Provided Included
4. Year 5 Included 255.00 N/A Not Provided Included
5. Year 6 Included 267.00 N/A Not Provided Included
6. Year 7 Included 281.00 N/A Not Provided Included
7. Year 8 Included 295.00 N/A Not Provided Included
8. Year 9 Included 310.00 N/A Not Provided Included
9. Year 10 Included 325.00 N/A Not Provided Included
TOTAL MAINTENANCE 0_00 2.427.00 0_00 0_00 0_00
F. Voice Store&Forward
TOTAL BASIC SYSTEM 22.866.00 24.845.00 21.795.00 28.368.00 29,872.00
G. Expansion Cost-VS&F
(Ports x Hours)
1. 6 x 8 16,560.00 7,905.00 9,000.00 Included 10,500.00
2. 8 x 10 N/A 5,502.00 3,750.00 29,040.00 4,500.00
3. 10 x 12 19,444.00 34,870.00 5,500.00 Included ss 25,141.00
4. 12 x 16 N/A 6,008.00 N/A 13,550.00 9,541.00
TOTAL EXPANSION COST 36.004.00 54.285.00 18.250.00 42.590.00 49,682.00
H. Maintenance-VS&F
(Basic System,8 Pore,12 Hours)
1. Year 2 1,425.00 1,800.00 960.00 3,828.00 720.00
2. Year 1,425.00 1,892.00 1,020.00 3,828.00 763.20
3. Year 4 1,425.00 1,987.00 1,080:00 3,828.00 808.99
4. Year 5 1,425.00 2,086.00 1,144.00 6,174.00 857.53
5. Year 6 1,425.00 2,190.00 1,236.00 s Not Provided 908.98
6. Year 7 1,425.00 2,300.00 1,335.00 Not Provided 963.52
7. Year 8 1,425.00 2,415.00 1,442.00 Not Provided 1,021.33
8. Year 9 1,425.00 2,536.00 1,557.00 Not Provided 1,082.61
9. Year 10 1,425.00 2,66100 1,682.00 Not Provided 1,14737
TOTAL MAINTENANCE 12.825.00 19,868.00 11.456.00 17,658.00 8.273.75
• Unable to quote rates for years 6-10.
ss Would require upgrade to VME IL
10-Mar-99 Prepared by CSD,Inc.
Financial Overview
Voice Store & Forward
Telephone Accounting Systems
City of Dublin
VENDOR Centel Ericsson Fujitsu IBMIROLM Memorex Telex
VS&F SYSTEM Meridian Mail EVMS-1000 Genesis CINDI II PhoneMail ME VS
TEL ACCT.SYSTEM Infortext CG ITMS Summa IV NIA ComDev
L Telephone Accounting System
TOTAL BASIC SYSTEM 9,563.00 6,155.00 6,826.00 Not Proposed 7,442.00
J. Maintenance-Telephone Accounting
1. Year 2 450.00 889.00 900.00 Not Proposed 1,020.00
2. Year 3 450.00 933.00 936.00 Not Proposed 1,081.20
3. Year 4 450.00 980.00 992.00 Not Proposed 1,146.07
4. Year 5 450.00 1,029.00 1,043.00 Not Proposed 1,214.84
5. Year 6 450.00 1,081.00 1,126.00 Not Proposed 1,287.73
6. Year 7 450.00 1,135.00 1,216.00 Not Proposed 1,364.99
7. Year 8 450.00 1,191.00 1,313.00 Not Proposed 1,446.89
8. Year 9 450.00 1,251.00 1,418.00 Not Proposed 1,533.70
9. Year 10 450.00 1,313.00 1,531.00 Not Proposed 1,625.73
TOTAL MAINTENANCE 4.050.00 9,802.00 10,475.00 0_00 11.721.14
K. Line Costs(60 Months) 25,227.00 25.227.00 25.227.00 25,227.00 25,227.00
L. Access Charges(60 Months) 6.151.00 6.151.00 6.151.00 6351.00 6,151.00
M. Cable 37.450.00 37,450.00 37.450.00 37,450.00 37,450.00
N. Total Basic System,Battery Backup,Cable 123.652.00 108,053.00 100,676.00 159,391.00 96,090.00
(A+B2+M)
O. Total Basic System,Battery Backup,Voice 146.518.00 128.989.00 117.539.00 163.403.00 121,418.00
Store&Forward,Cable(A+B2+F+M)
P. Total Basic System,Battery Backup,Voice 183,968.00 135,144.00 124.365.00 163,403.00 128.860.00
Store&Forward,Call Accounting,Cable
(A+132+F+I+hl)
Q. Grand Total including Line Costs and 215.346.00 166.522.00 155.743.00 194.781.00 160.238.00
Access Charges(A+B2+F+I+M+K+L)
IO-Mar-89 Prepared by CSD,Inc.
Financial Overview A It 'Fc-o kc sakS
Telephone Switching System/Optional Equipment
City of Dublin Gr
VENDOR NEC Pacific Bell/Tcl Plus PACTEL Business Sys PACTEL Meridian Sys Tel Plus
TELEPHONE SWITCHING SYSTEM Neax 2400 SIM Centrex/Siemens 40/80 Toshiba Perception NT Meridian SL-1 ST Saturn HE
A. System Pricing:
1. Switching Equipment 46,047.00 • 105,718.00 32,218.00 50,121.00 51,120.00
2. Operator Consoles 1,598.00 12,721.00 1,216.00 2,354.00 2,536.00
3. Station Equipment 15,604.00 42,360.00 15,963.00 14,445.00 24,758.00
TOTAL BASIC SYSTEM 63.249.00 160.799.00 49.397.00 66.920.00 78.414.00
B. Optional Equipment:
1. Customer Administration Panel 3,788.00 N/A 744.00 1,942.00 877.00
2. Battery Backup 3,302.00 Included 1,840.00 4,583.00 8,391.00
3. DC Powered System Included N/A N/A Included N/A
4. Common Control Redundancy 14,366.00 Included N/A 23,435.00 19,868.00
5. Critical Electronics Redundancy 4,642.00 Included N/A N/A Included
TOTAL OPTIONAL EQUIPMENT 26.098.00 0.00 2,584.00 29.960.00 29.136.00
C. Expansion Cost:
(Trunks x Stations)
1. 27 x 123 7,876.00 6,868.00 6,598.00 9,608.00
2. 32 x 149 10,691.00 10,400.00 9,137.00 14,744.00
3. 39 x 180 17,996.00 16,740.00 10,571.00 17,964.00
4. 47 x 218 15,358.00 19,210.00 9,655.00 34,657.00
5. 52 x 240 8,154.00 15,200.00 10,286.00 13,073.00
TOTAL EXPANSION COST 60.075.00 0.00 68,418.00 46.247.00 90.046.00
D. Maintenance:
(Switching and Station
Equipment as Proposed)
1. Year 2 4,032.00 as 4,935.00 5,264.00 4,896.00 6,757.00
2. Year 3 4,234.00 5,034.00 5,685.12 5,092.00 6,892.00
3. Year 4,446.00 5,185.00 6,139.93 5,296.00 7,099.00
4. Year 5 4,668.00 5,392.00 6,631.12 5,507.00 7,383.00
5. Year 6 4,902.00 5,662.00 7,161.61 5,728.00 7,752.00
6. Year? 5,147.00 5,945.00 7,734.54 5,957.00 8,140.00
7. Year 8 5,404.00 6,242.00 8,353.31 6,195.00 8,547.00
8. Year 9 5,674.00 6,554.00 9,021.57 6,443.00 8,974.00
9. Year 10 5,958.00 6,882.00 9,743.30 6,701.00 9,423.00
TOTAL MAINTENANCE 44.465.00 51.831.00 65.734.50 51.815.00 70,967.00
= This amount is the total monthly billing of 51,584.60 for 60 months plus the one-time installation cost of 510,641.82.
•a Maintenance charges included in Centrex rates. These charges are for station equipment from Tel Plus only.
10-Mar-89 Prepared by CSD,Inc.
Financial Overview
Maintenance Costs - Basic System "IFfo e o So•., S
City of Dublin -�
VENDOR NEC Pacific Bell/Tel Plus PACTEL Business Sys PACTEL Meridian Sys Tel Plus
TELEPHONE SWITCHING SYSTEM Neax 2400 SIM Centrex/Siemens 40/80 Toshiba Perception NT Meridian SL-1 Saturn HE
E. Maintenance:
(Admin.Terminal)
1. Year 2 No Charge N/A Included 300.00 77.00
2. Year 3 No Charge N/A Included 312.00 78.00
3. Year 4 No Charge N/A Included 324.00 81.00
4. Year 5 No Charge N/A Included 337.00 84.00
5. Year 6 No Charge N/A Included 351.00 88.00
6. Year 7 No Charge N/A Included 365.00 93.00
7. Year 8 No Charge N/A Included 380.00 97.00
8. Year 9 No Charge N/A Included 395.00 102.00
9. Year 10 No Charge N/A Included 411.00 107.00
TOTAL MAINTENANCE 0.00 0.00 0.00 3,175.00 807.00
F. Voice Store&Forward
TOTAL BASIC SYSTEM 18,298.00 29.689.00 21.363.00 17.121.00 29.689.00
G. Expansion Cost-VS&F
(Ports x Hours)
1. 6 x 8 11,989.00 16,266.00 9,992.00 8,300.00 16,266.00
2. 8 x 10 4,380.00 N/A 6,983.00 Included N/A
3. 10 x 12 11,989.00 27,535.00 200.00 20,700.00 27,535.00
4. 12 x 16 • N/A •s 49,218.00 9,992.00 Included •' 49,218-00
TOTAL EXPANSION COST 28,358.00 93.019.00 27.167.00 29.000.00 93.019.00
H. Maintenance-VS&F
(Basic System,8 Ports,12 Hours)
1. Year 2 1,064.00 2,801.00 Included . 1,684.00 2,801.00
2. Year 3 1,118.00 2,857.00 Included 1,751.00 2,857.00
3. Year 4 1,174.00 2,943.00 Included 1,821.00 2,943.00
4. Year 5 1,232.00 3,060.00 Included 1,894.00 3,060.00
S. Year 6 1,294.00 3,213.00 Included 1,970.00 3,213.00
6. Year 7 1,358.00 3,374.00 Included 2,049.00 3,374.00
7. Year 8 1,426.00 3,543.00 Included 2,131.00 3,543.00
S. Year 9 1,498.00 3,720.00 Included 2,216.00 3,720.00
9. Year 10 1,573.00 3,906.00 Included 2,305.00 3,906.00
TOTALMAINTENANCE 11.737.00 29.417.00 0.00 17,821.00 29.417.00
s System growth capacity 10 ports x 15 hours storage.
ss This would involve an upgrade to an Aspen Branch XP.
10-Mar-89 Prepared by CSD,Inc.
Financial Overview - Wk t�coeoso_�S
Voice Store & Forward
Telephone Accounting Systems
G City of D, blin �
tt �
VENDOR NEC Pacific Bell/Tel Plus PACTEL Business Sys PACTEL Meridian Sys Tel Plus
VS&F SYSTEM Genesis CINDI 11 Octel Branch AVT Call Xpress Meridian Mail Octel Branch
TEL ACCT.SYSTEM Summa IV N/A Control Key XIOX ComDev
I. Telephone Accounting System
TOTAL BASIC SYSTEM 6,623.00 N/A 12,463.00 9,582.00 7,959.00
J. Maintenance-Telephone Accounting
1. Year 2 380.00 N/A Included 720.00 594.00
2. Year 3 399.00 N/A Included 748.00 606.00
3. Year 4 419.00 N/A Included 779.00 624.00
4. Year 5 440.00 N/A Included 810.00 649.00
5. Year 6 462.00 N/A Included 842.00 681.00
6. Year 7 485.00 N/A Included 876.00 715.00
7. Year 8 510.00 N/A Included 911.00 751.00
8. Year 9 535.00 N/A Included 947.00 789.00
9. Year 10 562.00 N/A Included 985.00 828.00
TOTAL MAINTENANCE 4.192.00 0_00 0_00 7.618.00 6,237.00
K. Line Costs(60 Months) 25,227.00 Included 25,227.00 25.227.00 25,227.00
L. Access Charges(60 Months) 6,151.00 28.519.00 6,151.00 6,151.00 6,151.00
M. Cable 37.450.00 12,920.00 68.502.00 37.450.00 42.925.00
N. Total Basic System,Battery Backup,Cable 104.001.00 173,719.00 119,739.00 108,953.00 129,730.00
(A+B2+M)
O. Total Basic System,Battery Backup,Voice 118.997.00 203,408.00 139,262.00 121,491.00 151,028.00
Store&Forward,Cable(A+B2+F+M)
P. Total Basic System,Battery Backup,Voice 125.620.00 203,408.00 151.725.00 131,073.00 158,987.00
Store&Forward,Call Accounting,Cable
(A+B2+F+I+M)
Q. Grind Total including Line Costs and 156,998.00 231,927.00 183,103.00 162,451.00 190.365.00
Access Charges(A+B2+F+I+M+K+L)
10-Mar89 Prepared by CSD,Inc.
Financial Overview
Telephone Switching System/Optional Equipment `
City of Dublin v
VENDOR Fujitsu NEC Pacific Bell/Tel Plus PACTEL Business Sys PACTEL Meridian Sys
TELEPHONE SWITCHING SYSTEM Focus 960 Neax 2400 SIM Centrex/Siemens 40/80 Toshiba Perception NT Meridian SL-1 ST woman
A. System Pricing:
1. Switching Equipment 51,306.00 46,047.00 •• 105,718.00 32,218.00 50,121.00
2. Operator Consoles Included 1,598.00 12,721.00 1,216.00 2,354.00
3. Station Equipment 6,988.00 15,604.00 42,360.00 15,963.00 14,445.00 W
TOTAL BASIC SYSTEM 58.294.00 63.249.00 160.799.00 49,397.00 66,920.00
B. Optional Equipment:
1. Customer Administration Panel s Included 3,788.00 1,400.00 744.00 1,942.00
2. Battery Backup 4,932.00 3,302.00 Included 1,840.00 4,583.00
3. DC Powered System N/A Included N/A N/A Included
4. Common Control Redundancy N/A 14,366.00 Included N/A 23,435.00
5. Critical Electronics Redundancy N/A 4,642.00 Included N/A N/A
TOTAL OPTIONAL EQUIPMENT 4.932.00 26,098.00 1,400.00 2,584.00 29.960.00
C. Expansion Cost:
(Trunks x Stations)
1. 27 x 123 4,345.00 7,876.00 15,893.00 6,868.00 6,598.00
2. 32 x 149 6,706.00 10,691.00 21,117.00 10,400.00 9,137.00
3. 39 x 180 15,345.00 17,996.00 23,612.00 16,740.00 10,571.00
4. 47 x 218 9,157.00 15,358.00 29,819.00 19,210.00 9,655.00
5. 52 x 240 6,722.00 8,154.00 16,562.00 15,200.00 10,286.00
TOTAL EXPANSION COST 42,275.00 60,075.00 107.003.00 68,418.00 46.247.00
D. Maintenance:
(Switching and Station
Equipment as Proposed)
1. Year 2 3,917.00 4,032.00 s•• 4,935.00 5,264.00 4,896.00
2. Year 3 4,068.00 4,234.00 5,034.00 5,685.12 5,092.00
3. Year 4 4,271.00 4,446.00 5,185.00 6,139.93 5,296.00
4. Year 4,515.00 4,668.00 5,392.00 6,631.12 5,507.00
5. Year 6 4,876.00 4,902.00 5,662.00 7,161.61 5,728.00
6. Year 7 5,266.00 5,147.00 5,945.00 7,734.54 5,957.00
7. Year 8 5,687.00 5,404.00 6,242.00 8,353.31 6,195.00
8. Year 9 6,142.00 5,674.00 6,554.00 9,021.57 6,443.00
9. Year 10 6,633.00 5,958.00 6,882.00 9,743.30 6,701.00
TOTAL MAINTENANCE 45.375.00 44,465.00 51.831.00 65,734.50 51.815.00
s The console is also used for minor programming changes.
•s This amount is the total monthly billing of S1,584.60 for 60 months plus the one-time installation cost of 510,641.82.
Maintenance charges included in Centrex rates. These charges are for station equipment from Tel Plus only.
30-Mar-89 Prepared by CSD,Inc.
Financial Overview CF-,v o,\:sfs
Maintenance Costs - Basic System
City of Dublin
VENDOR Fujitsu NEC Pacific Bell/Tel Plus PACTEL Business Sys PACTEL Meridian Sys
TELEPHONE SWITCHING SYSTEM Focus 960 Neax 2400 SIM Centrex/Siemens 40/80 Toshiba Perception NT Meridian SL-1
E. Maintenance:
(Admin.Terminal)
1. Year 2 N/A Included Included Included 300.00
2. Year 3 N/A Included Included Included 312.00
3, Year N/A Included Included Included 324.00
4. Year 5 N/A Included Included Included 337.00
5. Year 6 N/A Included Included Included 351.00
6. Year 7 N/A Included Included Included 365.00
7. Year 8 N/A Included Included Included 380.00
8. Year 9 N/A Included Included Included 395.00
9. Year 10 N/A Included Included Included 411.00
TOTAL MAINTENANCE 0.00 0.00 0.00 0.00 3,175.00
F. Voice Store&Forward
TOTAL BASIC SYSTEM 21.795.00 18.298.00 29,689.00 21,363.00 17.121.00
G. Expansion Cost-VS&F
(Ports x Hours)
1. 6 x 8 9,000.00 11,989.00 16,266.00 9,992.00 8,300.00
2. 8 x 10 3,750.00 4,380.00 N/A 6,983.00 Included
3. 10 x 12 5,500.00 11,989.00 27,535.00 200.00 20,700.00
4. 12 x 16 N/A • N/A •s 49,218.00 9,992.00 Included
TOTAL EXPANSION COST 18,250.00 28,358.00 93,019.00 27.167.00 29.000.00
H. Maintenance-VS&F
(Basic System,8 Ports, 12 Hours)
1. Year 2 960.00 1,064.00 2,801.00 Included 1,684.00
2. Year 3 1,020.00 1,118.00 2,857.00 Included 1,751.00
3. Year 4 1,080.00 1,174.00 2,943.00 Included 1,821.00
4. Year 5 1,144.00 1,232.00 3,060.00 Included 1,894.00
5. Year 6 1,236.00 1,294.00 3,213.00 Included 1,970.00
6. Year 7 1,335.00 1,358.00 3,374.00 Included 2,049.00
7. Year 8 1,442.00 1,426.00 3,543.00 Included 2,131.00
8. Year 9 1,557.00 1,498.00 3,720.00 Included 2,216.00
9. Year 10 1,682.00 1,573.00 3,906.00 Included 2,305.00
TOTAL MAINTENANCE 11.456.00 11.737.00 29.417.00 0.00 17.821.00
• System growth capacity 10 ports x 15 hours storage.
This would involve an upgrade to an Aspen Branch XP.
30-Mar-89 Prepared by CSD,Inc.
Financial Overview
Voice Store & Forward
Telephone Accounting Systems
City of Dublin
VENDOR Fujitsu NEC Pacific Bell/Tel Plus PACTEL Business Sys PACTEL Meridian Sys
VS&F SYSTEM Genesis CINDI II Genesis CINDI 11 Octel Branch AVT Call Xpress Meridian Mail
TEL.ACCT.SYSTEM Summa IV Summa IV N/A Control Key XIOX
1. Telephone Accounting System
TOTAL BASIC SYSTEM 6,826.00 6,623.00 N/A 12,463.00 9,582.00
J. Maintenance-Telephone Accounting
1. Year 2 900.00 380.00 N/A Included 720.00
2. Year 936.00 399.00 N/A Included 748.00
3. Year 992.00 419.00 N/A Included 779.00
4. Year 5 1,043.00 440.00 N/A Included 810.00
5. Year 1,126.00 462.00 N/A Included 842.00
6. Year 7 1,216.00 485.00 N/A Included 876.00
7. Year 1,313.00 510.00 N/A Included 911.00
8. Year 1,418.00 535.00 N/A Included 947.00
9. Year 10 1,531.00 562.00 N/A Included 985.00
TOTAL MAINTENANCE 10.475.00 4,192.00 0_00 0.00 7,618.00
K. Line Costs(60 Months) 254227.00 25,227.00 Included 25,227.00 25,227.00
L. Access Charges(60 Months) 6.151.00 6,151.00 28.519.00 6,151.00 6,151.00
M. Cable 37,450.00 37,450.00 12,920.00 68.502.00 37,450.00
N. Total Basic System,Battery Backup,Cable 100.676.00 104,001.00 173.719.00 119.739.00 108,953.00
(A+B2+M)
O. Total Basic System,Battery Backup,Voice 117.539.00 118,997.00 203.408.00 139,262.00 121.491.00
Store&Forward,Cable(A+B2+F+M)
P. Total Basic System,Battery Backup,Voice 124.365.00 125.620.00 203.408.00 151.725.00 131,073.00
Store&Forward,Call Accounting,Cable
(A+B2+F+I+M)
Q. Grand Total including Line Costs and 155.743.00 156,998.00 231,927.00 183,103.00 162,451.00
Access Charges(A+B2+F+I+M+K+L)
30-Mar-89 Prepared by CSD,Inc.
tit co
REQUEST FOR PROPOSAL - CITY OF DUBLIN
y i
22 . ADDITIONAL INFORMATION
Vendors , suppliers and manufacturers have commented frequently
that they are not given the opportunity to "sell themselves"
in the standard Request for Proposal documentation. CSD is
extremely sensitive to this position and agrees that this
should be an area where the potential supplier can identify
their strengths , in both their company and the products they
are offering.
This section will allow you this opportunity. Please feel
free to go into as much detail as you wish to the following
questions :
22 . 1 On what basis is the reliability of your system greater
than those systems being offered by the other suppliers?
RELIABILITY
ANS: Designed and manufactured to provide the highest
level of system reliability, the NBAX2400 IMS insures
unsurpassed dependability: remote maintenance,
distributed call processing, error-correcting memory,
self-testing and automatic system alarm indications are
standard. Continuous operation is further insured
through the use of LSI and Custom LSI technology, thereby
reducing the number of component parts in the system
which can fail. The NEAX2400 IMS is a DC powered system,
making the system immune to most spikes and glitches
commonly experienced from local power companies.
The PROM (Programmable Read Only Memory) insures that the
generic software is retained without reliance on
commercial power or external mechanical devices. The
system's RAM (Random Access Memory) is used for temporary
storage of call processing data and retention of your
database information. Either NiCad batteries or bubble
memory is used to protect your database against loss.
Further security is provided by storage of this data on
a floppy or hard disks.
Two important reliability issues are redundancy and self-
testing capabilities; each are discussed below.
Redundancy The basic design philosophy of the NEAX2400
IMS is to provide redundant capacity of all critical
circuitry such as processors, control circuitry, memory,
switching network and power. This is accomplished
intelligently. Because redundancy is designed into the
system, the NRAX2400 IMS doesn' t reduce port capacity or
require dedicated shelves or cabinets to house duplicate
February 28, 1989 Prepared by NEC America, Inc UW15 a 128
operating components. Redundancy levels can be tailored
to meet your specific requirements. If you choose a
fully redundant system, the maximum impact of a card
failure would affect only 16 ports.
Self-Diagnostics Because the NEAR2400 INS is constructed
with the highest quality components, reliability is high
and operation is trouble free. However, should a minor
fault occur, the self diagnosing programs will detect the
fault,d and automatically make the needed corrections.
If the problem is beyond the internal correction
capabilities of the system, the self-diagnosing programs
will sound an alarm identifying the faulty unit which can
then be replaced, usually without interruption of
service.
An RMAT (Remote Maintenance and Administrative Terminal)
will interrogate your NEAX2400 INS every business day to
check on the health of your system. This is done for
every Business Communications System NEA%2400 INS. Often
a technician will be dispatched before you are even aware
there is a problem. The RMAT Center works in conjunction
with the NEAX2400 INS standard self-diagnostic program
described above.
The NEAX2400 INS takes care of itself. Diagnostics are
not a background activity, run at midnight, or when the
system is not active. System diagnostics run
continuously, every 16 milliseconds at every level. When
something goes wrong, no matter how minor, it is reported
immediately.
22 . 2 Describe in detail any user convenience, i .e. , station
operation, console operation, moves and changes , etc. ,
greater in your system than the other systems proposed.
EFFICIENCY AND CONVENIENCE
ANS: The second major category of NFAX2400 INS benefits
is its cost efficiency, which is achieved via modularity,
reduced energy and floor space consumption, universal
ports, long distance control software, and powerful
network management that keeps you in control of your
system. These topics are discussed below.
Modularity The NEAX2400 INS can expand from its minimum
configuration to its maximum capacity with virtually no
loss of existing hardware. This unique expansion
capability allows the system to grow in a cost effective
manner and protects against your initial system becoming
obsolete.
The NEAX2400 INS is a uniquely modular system you
configure to meet your needs today. NBC's modular system
Pape lag
February 28, 1989 Prepared by NEC America, Inc
U
operating components. Redundancy levels can be tailored
to meet your specific requirements. If you choose a
fully redundant system, the maximum impact of a card
failure Mould affect only 16 ports.
Self-Diagnostics Because the NEM2400 IMS is constructed
with the highest quality components, reliability is high
and operation is trouble free. However, should a minor
fault occur, the self diagnosing programs will detect the
fault and automatically make the needed corrections. If
the problem is beyond the internal correction
capabilities of the system, the self-diagnosing programs
will sound an alarm identifying the faulty unit which can
then be replaced, usually without interruption of
service.
An RMAT (Remote Maintenance and Administrative Terminal)
will interrogate your NEAX2400 IMS every business day to
check on the health of your system. This is done for
every Business Communications System NEAX2400 IMS. Often
a technician will be dispatched before you are even aware
there is a problem. The RMAT Center works in conjunction
with the NEAX2400 IMS standard self-diagnostic program
described above.
The NEAX2400 IMS takes care of itself. Diagnostics re
not a background activity, run at midnight, or when the
system is not active. System diagnostics run
continuously, every 16 milliseconds at every level. When
something goes wrong, no matter how minor, it is reported
immediately.
22.2 Describe in detail any user convenience, i.e. , station
operation, console operation, moves and changes, etc. ,
greater in your system than the other systems proposed.
EFFICIENCY AND CONVENIENCE
ANS: The second major category of NEAX2400 IMS benefits
is its cost efficiency, which is achieved via modularity,
reduced energy and floor space consumption, universal
ports, long distance control software, and powerful
network management that keeps you in control of your
system. These topics are discussed below.
Modularity The NEAX2400 IMS can expand from its minimum
configuration to its maximum capacity with virtually no
loss of existing hardware. This unique expansion
capability allows the system to grow in a cost effective
manner and protects against your initial system becoming
obsolete.
The NBAX2400 IMS is a uniquely modular system you
configure to meet your needs today. NEC' s modular system
Page 130
February 28, 1989 Prepared by NEC America, Inc
starts with as few as 184 ports and expands to as many
as 23, 184. Sophisticated value-added services are
incorporated just by adding compact modules which stack
right on top of existing units and install quickly while
the system keeps working. The NEAX2400 IMS value-added
modules give you the ability to adapt quickly and
economically to your company's changing needs by choosing
the advanced information services you want. . .when you
want them.
They NEAX2400 IMS' building block architecture lets you
buy only what you need today and expand in increments
that match your future growth. With NEC's solution, you
do not buy costly cabinets and grow into them. Our
system is designed for incremental cost-efficient growth.
Costs are minimized through affordable modules that
incorporate processing, ports, and time slots. NEC's
system is the only one that evolves with you, to grow as
gradually or as swiftly as your company grows.
Energy Savings and Space Savings You can expect to save
on your monthly electricity bills if you choose the
NEAX2400 IMS. Through employment of state-of-the-art
technology in the system circuitry design, NEC has been
able to reduce power consumption. As a result, the
current consumption of the system has been reduced to 60%
of many conventional electronic PBX systems. This energy
saving system design allows for the use of much smaller
air conditioning equipment. In parallel with the energy
savings, the space requirement for the system has been
reduced. The small footprint of the NEAX2400 IMS reduces
your monthly operating bills by requiring less floor
space, real estate, air conditioning, ventilation, and
power.
Universal Ports While other PBXs may have dedicated
ports which are preconfigured to a fixed percentage of
trunkage and station equipment, the NEAX2400 IMS has
universal port assignment. Lines and trunks are totally
universal. There is no distinction between port slots
for trunks, versus port slots for station equipment, for
example. Station and trunk cards can be plugged into any
open, available slot. This is unlike most other PBX's
that may require you to add cabinet or shelves because
the available ports do not allow you to plug-in the type
of card you want. You may have enough room in your
system to add a 16-port station card, but the "rules"
about where different kinds of cards can go restricts you
from putting a trunk card into the free slot, so you must
add another shelf. This never happens on the NBAX2400
IMS.
Each PIM (Port Interface Module) provides 184 universal
ports which you assign as required. There is nothing
Page 131
February 28, 1989 Prepared by NEC America, Inc
complicated about adding more ports. No factory
reconfigurations are required.
Another important benefit of the NBC approach towards
universal ports is the freedom from worries about
"balancing the traffic" on a shelf and/or within a
cabinet. Some PBXs require that the types of cards on
a shelf be arranged so as to balance the demands on their
time slot "backplane" . For example, a T1 card interface
might be too demanding and consequently the other cards
on that shelf must be less-demanding in terms of traffic-
bearing requirements. Again, the MEAX2400 IMS has no
such traffic-balancing concerns. Ports are universal,
time slots are always available whenever port slots are
available, and you add whatever type of port interface
card your company's growth demands.
Cost Controls The NEAX2400 IMS makes it possible for you
to get a firm grasp on telecommunication costs through
the use of least cost routing, class of service
restrictions and call detail recording.
While all modern PBXs support these type of features, NBC
provides especially powerful cost control capabilities
in networking environment. For example, in a CCIS
network you are able to tell where a call originates,
what facilities across the network were used, and why.
Service restrictions may be based on the number dialed,
based on the telephone doing the dialing, based on the
password of the person doing the dialing, or all of the
above. Up to 11 digits may be screened, and tables set-
up to control dialing for each and every area code in the
United States.
NEC's call detail recording provides comprehensive
detail, empowering the network administrator with the
information needed to bill-back user departments , plan
the addition of alternate long-distance facilities, and
create customized reports according to your company's
standards for cost accounting.
Network Management Cost efficiency is realized using the
MAT (Maintenance Administration Terminal) which provides
user-friendly comprehensive management of your NEAX2400
IMS. Detailed, easy-to-understand traffic reports allow
you to configure your communications network for maximum
cost savings. Unlike other PBXs that require an on-site
visit to assess your system capacity, information on port
assignments is available to you at a glance. Because the
MAT is an NBC Advanced Personal Computer, it can be used
for running word processing, spreadsheets and other
business applications.
Page 132
February 28, 1989 Prepared by NEC America, Inc
22 . 3 Why do you feel our firm is able to install and maintain
the total system as requested?
ANS: NBC America, Inc. has been very successful with
installation and maintenance of many systems either
installed by distributor or NBC America, Inc. Customers
like Scripts Institute in San Diego or County of Sonoma
or Hartnell Colleges.
22. 4 How could you provide assurance to the City of Dublin
that the initial system as proposed will be available and
be delivered by the required delivery date?
ANS: NEC is willing to Bond the project to provide
insurance of delivery. Due to the modularity of our
product, our Dallas manufacturing plant would be able to
produce a new system in less than 30 days.
22 . 5 Describe how your company achieved its reputation in the
marketplace, both for your company and the system you are
proposing.
NEC AMERICA, INC.
A WORLD LEADER IN COMMUNICATIONS AND ELECTRONICS
NEC is one of the 10 largest telecommunications and
electronics companies in the world with over $18 billion
in annual revenues. Founded in 1899, we have over 85
years of experience as a producer of telecommunications
equipment and more than 30 years as a computer
manufacturer. There is no longer a need to choose
between a telecommunications supplier or a computer
provider because NEC is both.
NEC's divisions produce, market and service a wide range
of products in four basic areas. These include a full
line of communications equipment, computers, electron
devices and home electronics.
The communications division manufactures everything from
telephones to carrier systems for use in terrestrial,
submarine and space communications. Major telephone
companies around the world buy switching systems from
NEC. Telephone systems ranging from 3 to 20,000 lines
are marketed to private businesses, hospitals,
universities, hotels/motels and governments throughout
the U.S. and the world. Facsimile equipment,
teleconferencing systems, microwave, satellite, fiber
optic and laser communications gear, mobile radio
equipment and pagers, broadcast equipment and satellites
all are produced by the communications division. NEC is
a major force in each of these markets. For example, NEC
provides partially or completely more than one-half of
all the satellite communications earth stations.
Page 133
February 28, 1989 Prepared by NEC America, Inc
The computer and industrial electronic system division
produces a complete range of computers and software.
Laptops, PCs, minicomputers and mainframes are among the
best known products of this division. Many are
integrated in NBC communications networks. Advanced
electronic systems, such as sophisticated mail processing
equipment for post offices help provide solutions for
tightly focused business needs. Artificial intelligence
is included in some products, such as NBC' s unique
Automated Fingerprint identification System, which is
being used by law enforcement agencies around the world.
Supervisory control systems for telecommunications
networks are another example of the complementary nature
of NBC's product line.
NEC makes its own electron devices to assure top quality
in its products. NEC exercises tight control over
production of our IC, LSI, VLSI, and semiconductor
devices to achieve the highest quality and reliability.
Thanks to our attention to detail, NEC has won Japan's
Deming Prize for quality control. NEC produces electron
devices for internal consumption and for sale. As the
world' s largest supplier, we are promoting expanded local
production of electron devices worldwide
Even products manufactured in the home electronics
division find their way into a fully integrated
communications network. VCRs and color TV receivers are
used in teleconferencing centers. Videotex terminals may
be used in a variety of settings to access information
data bases. NEC is a broad-based dependable company
providing equally dependable products and services
throughout the world.
CSC CONCEPT
NBC's diverse capabilities are united in the CSC concept.
Since 1977, NEC has pursued a vision of a more
constructive environment in which computers and
communications free people from tedious tasks to
concentrate on creative activities. This concept drives
development of products and systems designed to improve
life for all people, everywhere. Clearly, NEC has the
product line needed to put together integrated computer
and communications networks.
RESEARCH AND DEVELOPMENT
CSC is fueled by the annual commitment of more than 10%
of sales to research, development and engineering. In
1987 , this commitment totalled $1.68 billion. NEC has
earned a reputation for leading the market in reliability
Page 134
February 28, 1989 Prepared by NEC America, Inc
and value. This RED effort assures that NEC products
maintain their technological edge at the same time.
COMMITMENT TO ISDN
NEC is pleased to participate in the development of the
Integrated Services Digital Network which we see as an
industry-wide endorsement of the CSC concept. Our active
participation in the T1D1 and T1C1 committees permits us
to guide development of user network and public network
interface standards that will provide maximum benefit for
users and service/equipment providers alike.
NEC began making ISDN capabilities available to our
customers in 1986 when we introduced the TA-100/300 line
of analog Terminal Adapters, 200D/1000D line of
Integrated Services Terminals, the Intelligent
Workstation and the ISDN LAN Module. Furthermore, in
January, 1985, the NEAX2400 INS became the first PBX
cutover to support CCITT Signaling System #7, on which
ISDN Intermodal control is based.
The NEAX2400 INS modular architecture makes it easy to
evolve to full support of the public ISDN with minimal
additions of new equipment. And thanks to CCIS, ISDN
capabilities are available to NEC customers today on a
private network basis. For example, local enhanced
calling features such as automatic callback, executive
right-of-way, and calling/called number display are
available network-wide. Incoming call screening,
simultaneous voice and data transmission and switched
data transmission at up to 64 bps are available through
the PBX using our Intelligent Workstation.
Our terminal products conform to CCITT aB+D Interface
standards and are described at greater length in Section
5. When ISDN Primary Rate Access is established (23B +
D) , NEC will provide the necessary interface to connect
NEAX2400 INS systems and networks to the public ISDN.
NEC's participation is ISDN field trials in Denver and
San Francisco is helping to bring implementation of the
public ISDN closer to reality.
NEC's commitment to CSC is your assurance that access to
the public ISDN will be made available to our customers
in a cost effective manner as soon as the standards are
fully defined.
GLOBAL MARKET
NEC products are sold in over 140 countries around. the
world; more countries than any other telecommunications
and electronics firm. NEC America, founded in 1963,
brings the creative spirit of CSC to the United States.
Page 135
February 28, 1989 Prepared by NEC America, Inc
Initially, all sales and service were handled by
distributors. With over 500 locations coast to coast and
more than a million PBX and key system lines installed,
they provide a broad range of services to customers.
Now NBC' s sales efforts are being augmented by a direct
sales force that was established in order to facilitate
sales for the NEAX2400 INS and related products in the
rapidly expanding California market, and to respond to
customer requests for direct purchases and systems
integration.
Our direct sales and service teams can be counted on to
provide the very highest standards of responsiveness and
dependability. All sales and service personnel are
trained at NEC America headquarters or local regional
offices by a staff of qualified telecommunications
engineers. This policy assures a consistently reliable
quality of service.
U.S. MANUFACTURING PLANTS
With its many sales and service offices and nine
manufacturing plants NEC directly employs 6,000 people
in the U.S. The NEAX2400 INS hardware and software is
produced in our Dallas plant and therefore qualifies NEC
for Buy America programs. Other products manufactured
in the U.S. include communications equipment in
Hillsboro, Oregon and Melville, New York; electron
devices in Roseville and Mountain View, California;
computers in Boxborough, Massachusetts; and home
electronics in Atlanta, Georgia. Sponsorship of the
Davis Cup, the World Series of Golf, and diverse
activities in the arts and education demonstrate some of
the many ways in which NEC contributes to the community.
MAJOR NEC CUSTOMERS
Customers using the NEAX2400 INS include some of the
largest U.S. and international industrial and service
firms. A partial list appears on the next page. NEC' s
commitment to providing the ultimate in product and
service quality stands behind them and every one of our
customers.
Page 136
February 28, 1989 Prepared by NEC America, Inc
FINANCING
Creative business solutions are partly defined by their
ability to provide benefits at the bottom line.
Several financing alternatives are available to meet
the needs of your of your company's balance sheet,
including an in-house leasing program. This is just
another way in which NEC provides customer support.
Your sales representative can describe financing
options and work with you on a specific package.
22 .6 Describe how the City of Dublin and CSD can determine
the integrity of your company.
ANS: NEC America, Inc. has been in the United States
for 26 years and NEC Corp has been in business for over
100 years. Our name has become synonymous with
reliability and integrity. This has allowed NEC to
maintain its market presence and be in the top Fortune
100 Companies internationally.
22 .7 Describe in detail what is your company' s long term
service commitment, and dhow you meet this commitment.
To strengthen customer service NEC has brought
manufacturing to the United States and has formed a
direct marketing arm. This has enabled NEC to get
closer to customers and respond quickly to needs and
demands. As a result, NEC has sharply increased the
Field Support people and Technical Support centers to
backup local support. Our Los Angeles Service Center
is on line 24 hrs/dap to dispatch technicians when
needed.
22. 8 What assurance does the City of Dublin have your system
will be compatible and integratable with new offerings
in the fast changing telecommunications office
automation and data communications industry?
Despite the awesome stature of companies like IBM and
AT&T, NEC has found itself better suited than most to
meet the challenges of the new information age. The
company currently stands among the world' s top five
companies in sales of all three technologies--ranking
fourth in telecommunications, fifth in computers and
first in semiconductors. IBM and AT&T may be bigger
in their respective fields, but NEC is the only company
with a top ranking in all three areas. also, because
of its world class semiconductor technology, NEC is
able to produce almost any type of finished electronics
product that it wants.
"To the extent that any company in the world can, be
Page 13 7
February 28, 1989 Prepared by NEC America, Inc
considered the complete electronics manufacturer, NBC
is it" says Rajiv Chaudhri, an analyst with Goldman
Sachs & Company of New York City.
22 . 9 What makes your company unique in the marketplace,
different from the other suppliers, in terms of the
City of Dublin' s overall requirements and our ability
to meet them?
ANS: NEC America, Inc. by offering the NRAX2400 IMS
will supply the city with a product that is widely
adaptable in today's ever changing market place.
Whether it be voice communication features, data
communications or ISDN, the NEAX2400 IMS has the
architecture that is best suited to adapt.
22 . 10 Why should the City of Dublin select your company and
the system you are proposing above your competitors
offerings?
ANS: The NEAX2400 is microprocessor controlled. By
utilizing multiple microprocessors mundane functions
like lighting a message waiting light does not tax the
main processors memory, freeing it up for call
processing.
22. 11 Why should the City of Dublin select your company and
the system you are proposing above your competitors
offerings?
ANS: NEC America, Inc offers the City of Dublin the
most reliable system on the market today. Backed by
direct manufacturer support. With our service staff
in Pleasanton, we are close to your location.
As a business relationship, NEC America understands
your need and can offer references like Redwood City,
City of Santa Barbara, City of Santa Ana, County of
Sonoma, etc. All of which use the NRAX2400 IMS and are
very pleased.
Page 138
February 28, 1989 Prepared by NEC America, Inc
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,
Advanced new system brings small and medium-sized
ti der businesses into the Information Age.
f The NEAX2400 Single Interface Module provides and last number redial let users place their calls
q' �� advanced voice and data communications faster and more accurately.Automatic callback
,k capabilities in a compact,expandable system. lets them go on with their work when encounter-
°`''''' Financial institutions,medical or educational ing a busy signal,with their call completed auto-
facilities,and other sophisticated offices may matically as soon as both stations are free.With
begin with a system for as few as 32 lines.Addi- NEC's 8-button and 16-button D'erm r" terminals,
tional capacity—up to 464 ports—may be users access these and dozens of other produc-
} added inexpensively whenever needed. tivity-boosting features at the touch of a button,
",r,m, The system starts with a single Basic Module without having to memorize or look up access
(BSCM),which houses general system compo- codes.
nents plus access to up to 160 ports,which the Data capabilities can be added whenever
user may designate for trunks,phones,or data and wherever desired.The Data Module enables
terminals.Capacity is expanded by adding users to connect a personal computer and
compact,stackable units called Port Interface communicate with another PC,with a central
Modules(PIMs).One PIM raises capacity to 344 computer in the home office,or with Dow Jones
ports;a second brings the total to 464,Further or other public data services.Data Adapters
f, expansion,into a NEAX2400 IMG,MMG,or even snap into digital D'etm instruments,allowing
ni %Lr 5'
UMG(with a capacity of over 20,000 ports),is connection of data terminals for simultaneous
° t ' also cost-effective,since these configurations voice and data communications.And Dtolm
employ the same PIM design, Executive Terminals,complete with handset,
The Single Interface Module provides all the dashboard,CRT and cordless keyboard,combine
4" { FPM latest time-saving phone features,Speed-dialing voice and data in a single unit,
r;
EXHIBIT i:0
Specifications:
System Capacity: BSCM up to 160 ports
PIM-0 up to 184 ports
PIM-1 up to 120 ports
Total:464 ports
Instruments: Single line D1err,
8-button Dterm
16-button D1e°"
Die-,Executive Terminal
NEAX2400 Attendant Console
Maintenance Terminals: 16-button Dl-
Maximum Space NEC Advanced Personal Computer(APC)
Requirement
(w x d x h): 1'5"x 1'10"x 3'3"
Environmental
Requirements: 417-86°F
15%-65%humidity
Switching Network: TD-PCM
Control: 16-bit CPU—single processor only
Data Capabilities: Up to 19.2 K Asynchronous,using Dterm Data Adapters or Data Modules
Application Packages: Hotel/Motel;Business
Line Cards: Analog and Digital
Generic Memory: EPROM
Operating Memory: RAM
Memory Backup: NiCad battery
Special features:
Dlerro Terminals:
Microprocessor-controlled instruments with over 100 features to save
time and improve communications efficiency. '
Port Microprocessors:
Located on printed circuit cards.Port Microprocessors control the
operation of trunks,phones,data terminals,etc.Port Microprocessors
are inherently reliable,and distributed design maximizes reliability,
since failure of one Port Microprocessor affects only the ports on that
circuit card,not the whole system,
Maintenance and Administration:
Main Processor performs a constant check of all circuitry,identifying
faults for swift repair.Diagnostics may be performed from remote facili-
ties,saving the cost of on-site service calls.
Default data means terminals provide service upon installation,with-
out data base programming.Programming specific features can sub-
sequently be accomplished easily,using 16-button Die–terminal,
Station Message Detail Service can be used to provide complete,
itemized records of call activity,for traffic analysis,controlling
employee phone abuse,billing clients for phone expenses,etc.
The information
contained herein Is
subject to change
without notice at
The sole discretion of 1��
NEC America,Inc. ■�I.�
Business Systems
Soles Division NEC America,Inc.
Business Systems Sales Division
8 Old Sod Farm Road,
(c)1986 For more information on the NEAX24001MS,contact Melville,NY 11747
NEC America,Inc, the NEC Regional Office in your area. 516-753-7000
c-c Computers and Communications
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TM
Your communication system
is costing your company time and money you can't
afford to waste.Missed phone calls,lost or nonspecific
message slips,piles of unread memos,along with ris-
ing long distance phone bills and overused overnight
delivery services,translate communication inefficiency
into wasted dollars. Some of the wasted dollars are
;e> "hard," identifiable costs. Many more dollars are
wasted in"soft," intangible areas.When communica-
tion stalls, your decision making process is delayed,
e b>4 causing your production to go down and your costs to
go up.
CINDI,the Central INforma-
, tion Dispatch voice messaging system, solves every
one of these common communication problems.
Created by Genesis Electronics Corporation,CINDI uses
the latest in voice digitization technology to record and
store messages.The many functions CINDI offers turn
your business phone into an executive assistant that
enhances effectiveness and productivity throughout
your company.More importantly, CINDI means dollars
saved for you.
-
-
l CINDI—A Powerful Communication Tool -• w CINDI Enhances Productivity °+�O
Productivity is an elusive term.Successful busi-
nesses know that when productivity is up profits � ,y
:. are up.Conversely,when productivity is down,
profits are down.But finding ways to enhance ` �VZ efB O r
productivity is not easy. SS!Sv^�U
I _ 9II wx I -�- W r�'o s•• p11hG�\"T�
i - ! ,may .,�,� °•Gu 4o.rnr
t _
is accessible r
hours a day,so information "a o
can b
- can be transmitted during aneak hours.This re-
salts in substantial long distance rate savings.Be- "Ta-
cause CINDI doesn't quit at 5 p.m..your business
contacts in other time zones can always reach you
so current information is available at the start of
every business day.
d•
I� Written memos have been estimated to cost 6e-
.,-{. I I twee.S5.00 and 575.00 each.CINDI can disperse �� ' When CINDI takes the message,callers can leave
the same amount of information in minutes with- messages as detailed as necessary.In addition.
out paper.Fewer office memos mean savings on a messages are conveyed in the caller's own voice.
�. ...... fundamental business expense without sacrificing Messages are received exactly as they were re-
..=••---•• important contact. corded.CINDI works for you 24 hours a day,
.....; CINDI actual) records the sender's voice through Your phone system.message center and operator making time zone problems and additional night
y 0 workload are substantially reduced with CINDI as services a thing of the past.
' voice digitization technology,so you get the bene- well.With CINDI,you avoid the need for a second =
fit of hearing the tone and inflection used.CINDI -
' console,additional pick-up sets,20-autosn sets,
answers your phones,takes messages,and stores _
them for your review.CINDI can even forward your equipment for message centers,or radios.CINDI =
.....; messages at any preselected time to any extension reduces your capital outlay.monthly operating
• or phone number you choose. and maintenance costs and staffing requirements. One way that's been proven,however,is by saving
:i......;. while at the same time,enhancing the speed and time.When phone calls interrupt meetings.
CINDI is a powerful business tool when you send accuracy with which important information is conferences,sales presentations or think time. \ n _' h o n e
��•,, - •, messages.too.CINDI allows you to send mes- conveyed to and from your company. Q productivity is reduced.In addition,phone
sages to one user at a time or record one message 0 conversations themselves can take the long way • ,_`
- for delivery to as many as 32 users.CINDI will around to get to the important information that
even call a nonuser to deliver your message.You must be conveyed.Time-wasting chit-chat about •+
-•�• can also keep in touch with outside callers by the weather costs you money that CINDI can save. f
making them guests in your mailbox with their Since many business calls don't require two-way
• - own personal password so they can retrieve your ,y, conversation,providing an accurate,confidential I --
i -- -- messages intended only for them. 3+ way to leave messages can be a key factor in =
All of this is done quickly and accurately with no increasing productivity. f r`
disruption of your business day.And it's accomp-
lished with the touch of a button from any phone t
1 in the world!
CINDI Saves Money
CINDI's ability to take and deliver messages ,
efficiently eliminates needless and expensive call-
backs.Studies show that 75%of all calls are not
completed on the first try,and 50%of all business
calls relate only one-way information.In addition,
since messages are usually more concise than
person-to-person conversations,time is saved on
every call.And shorter calls mean savings.
Functions
Sales Purchasing Customer Service General
•Receive pdcingiproduct availability information •Receive interdepartmental Dart requests •Receive customer service requests •Transmit company-wide bulletins
•Transmit sales figures •Receive quotes from vendors •Transmit field instructions to field engineers •Call meetings
•Receive customer credit standings •Transfer parts information •Receive field engineer statuses •Handle after-hours calls
•Receive product information requests •Screen vendors'calls r •Exchange technical information with engineering •Enjoy uninterrupted work time
•Transmit lead information Distribution r Marketing
.Transmit planned delivery schedules •Communicate with advertising agencies
•Transmit last-minute schedule changes •Coordinate production of sales literature
•Receive drivers'statuses •Receive input from sales people
•Convey new product information
CINDI Applications Manufacturing Professional Service Genesis and CINDI,Technology For People
as many uses as you can imagine... Manufacturers use CINDI for communications to � It's the people at Genesis Electronics that make
field locations and for intra-plant communications, the company and CINDI unique.The staff at Gene-
_ One international heavy-duty machinery manufac- sis is sensitive to the people side of technology,
e r turer uses CINDI to stay in touch with its service '`a: and,as a result.CINDI is designed to make even a
_ personnel around the world.Placing customer first time caller feel at ease.Communicating with
Dial requests and dispatch information in the service CINDI is as easy as talking to a phone receptionist.
�g a ill person's voice mailbox has eliminated time zone B Step-by-step prompts help users leave their
�. problems and improved customer service.CINDI messages exactly as intended.
also can be used for branch office contact and /• -•
Q1?aintingBDearagn9 .442.6A coordination within the plant.This internal com- -✓ Genesis Electronics'quality control in the manu-
a munication avoids parts shortages and back -- - 5 n,.- facture of CINDI exceeds the standards of many of
orders,and speeds interdepartmental and -��;a- 1 America's most successful high tech corpora-
inter shift communication. y. tions.Genesis'quality assurance program meets
�"" ..�:• U.L.requirements.and rigorous product testing
j, -���,c�-_,r"' � ensures that quality and reliability are built into
every unit.
vZ .
fir' nit Three major benefits of CINDI have been noted by
professional service firms.Project and deadline 7
CINDI has a proven track record in a wide variety management is improved,client services and
of 6usines5 applications.The successful expert- relations are enhanced and coordination of field —
ence companies that are using CINDI may personnel is smoother.A West Coast newspaper
help you identify how voice mail can save your publisher uses CINDI to handle messages and
company time and money. meet deadlines.Legal and accounting firms are
using CINDI to keep in touch with clients.since
Banking/Finance clients can leave personal,confidential messages
The timing of communications is crucial in finan- 24 hours a day.Engineering and architectural
Q C firms are using CINDI to increase productivity and
cial success,and CINDI delivers information taster
than ever before possible.Much of the intorma- cut costs.especially travel and phone expenses
lion in the financial services industry is confiden- for field personnel.
lial,and CINof maintains the best security of any CINDI's specifications are as impressive as its
telephone messaging system.Banks are using a myriad communication features.Outstanding
CINDI to keep the management team in touch for f t a details such as 19-inch EIA rack mountable
critical information on funding projects.loan ap- - I - '- cabinetry,gas tight DIN connectors,and 30 mil.
provals and branch management communications. _ ?`� _ i • - _ -; gold covered mating surfaces make its quality and
CINDI handles this information any time,even - •^fir t e value evident.
when users are tied up in meetings,or across - In addition,Genesis'corporate commitment to
many time zones to ensure up to the minute =: �,~-_;. -�. prompt customer service,backed by a team of ex-
information is available at the start of business - - -
each day.Fast.smooth information flow means - perienced technicians,assures users of a product
more business is handled more efficiently.As _ _ - -_ y J} supported by technical expertise long after initial
administrative expenses drop,profits increase. installation.And because CINDI has been designed
with self-test diagnostic features.Genesis techni-
Distributlon -; '�_ = - - cians can solve many customer problems by
-' '^i - <* remote access,avoiding costly on-site service
When field reps can call in for immediate informa- - - calls and wasted down time.Genesis'commit-
tion on account status,credit approval,inventory _ roant to continuing research and development of
availability and promotional specials.sales pro- -- , - both hardware and software ensures that CINDI
ductivity increases.Not only are sales increased, _�f - will keep pace with the latest technological
but customer service is improved and telephone �,,.�., -. _ advances to meet your company's ever growing
bills are reduced. "r - F' -�,_ requirements.
CINDI's low price allows nationwide distributors
to provide local communications,avoiding long
ce
distan phone bills and the administrative load
associated with one large central unit.In addition to streamlining streamlining distributor sales procedures,
CINDI helps distributors keep in touch with
suppliers to assure product availability.
Other Users
(�•, CINDI is also used in government,transportation,
.v
`f utilities.construction and educational institutions.
Benefits realized by these industries include in-
creased productivity and cost savings.By using
CINDI,your firm,too.will enjoy these proven
benefits.
•
CINDI Features
Message Storage and Retrieval with easy access
whenever,wherever you want.
Message Transfer to other mailbox owners for
sharing mutually beneficial information.
Message Forwarding to a different phone number
-. or extension at a time and place you specify.
.....
Call Placement to have CINDI deliver your own re-
corded message in your own voice to any number
II at any preselected time.
Group Messages to distribute a single message to
I` up to 32 users.
Certilied Messages for assured receipt by any
other voice mailbox owner.Confirmation to the
sender is with a time and date stamp.
Guest Accounts enable you to exchange messages
with outsiders,business acquaintances or for ex-
pected callers who may phone while you are away.
Personalization allows you to welcome your callers
with a personal greeting in your own voice.
- r^
l
GENESIS
ELECTRONICS CORPORATION
LAKE FOREST
TECHNICAL CENTER
103
WOODMERE ROAD
' FOLSOM
CA 95630
f (916)985-4050
t
4S 1985 Genesis Electronics Corporation
CINDI and central INformation Dispatch are registered trademarks of Genesis Electronics Corporation.Touchtone is a registered trademark of AT&T.
System functions and specifications are subject to change subsequent to this printing-