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HomeMy WebLinkAbout7.1 Select Telecommunications System CITY OF DUBLIN (000-136 AGENDA STATEMENT CITY COUNCIL MEETING DATE: April 10, 1989 SUBJECT Selection of Telecommunications System EXHIBITS ATTACHED Exhibit A CSD (Telecommunications Consultant) Recommendations Exhibit B Financial Overview of All Proposals Exhibit C Financial Overview of Finalist Proposals Exhibit D NEC RFP Excerpt Exhibit E NEAX 2400 Brochure Exhibit F Voice Mail Brochure RECOMMENDATION eceive Staff Report; Authorize Staff and the Consultant to negotiate a contract with NEC America, Inc. FINANCIAL STATEMENT: Total Capital Expense for recommended system excluding Cabling - $84, 849 . Adequate Funds are included in the Civic Center Furnishings and Equipment Budget. DESCRIPTION At the City Council meeting on January 23, 1989, the City Council authorized Staff to circulate two RFP' s. One related to the selection of telephone equipment. The second was related to both data and phone cabling for the Civic Center project. On March 1 , 1989, the City received a total of ten proposals for the phone system and five proposals for the "Cabling" scope of work. The Consultant, Communication Sales Dynamics (CSD) has assisted Staff in evaluating the proposed alternatives. Phone System Initially, Staff reviewed the ten proposals with the City' s Consultant. Five of the proposals were eliminated from further consideration based on this review. The following summarizes those systems which were not reviewed further: Company Reason Centel Pricing of "Basic System Equipment" was 24% higher than same equipment offered in a proposal from PACTEL Meridian. Ericsson The majority of this firms business is installing systems which are substantially larger than the City of Dublin needs . For example, the only Northern California reference included on their submittal was Sonoma State University, which has 2, 000 lines. IBM/Rolm The pricing of "Basic System Equipment" was 30% higher than the average of all equipment proposals (excluding PACBELL Centrex) . Memorex/Telex The cost of maintenance on the Basic System over a ten year period was 76% higher than the average cost for all proposals (excluding Pacific Bell Centrex) . TelPlus Maintenance Costs over a 10 year period were 55% higher than the average of all proposals (excluding Centrex) . This resulted in the City limiting its detailed review to five proposals which appeared the closest to meeting the City' s needs in a cost effective manner. As noted above, Staff attempted to consider both the near term cost of implementing the system and the long term maintenance costs. ---------------------------------------------------------------------------- COPIES TO: Glenn Rudh, CSD ITEM NO. c� r ,Use c,�f Employee Subcommittee Staff felt it was appropriate to involve employee representatives to analyze the phone systems. A subcommittee consisting of the Building Department Secretary, Police Records Clerk, Administrative Assistant to the City Manager and Assistant City Manager met with company representatives and reviewed the offerings of the five finalist proposals. The composition of the committee was intended to assure that input would be provided by several City Departments. This was helpful in attempting to narrow the choice to the system which would best meet the City's overall needs. Pacific Bell Centrex Service The committee met with representatives of Pacific Bell to review their proposal for "Centrex" Service. This service allows Pacific Bell to provide services from their office. The main switch or computer equipment which handles the calls is located in the phone company office. Pacific Bell is restricted from selling telephones or other equipment. However,I Tel-Plus submitted a bid for telephones which would operate on the Pacific Bell Centrex System. The proposal was a joint effort to meet the City's needs. The terms of this proposal were significantly different from the others which were reviewed. As Pacific Bell is the only provider of this type of service, Staff attempted to compare Centrex to a comparable "in-house" system. The subcommittee found that although Centrex removed the City from maintaining equipment, there were certain features which could not be provided. One feature considered important was a "message waiting" lamp for the "Voice Mail" system. Also, as shown in the financial analysis, the cost of these services were extremely expensive. Pacific Bell charges for these services based on the number of lines. In addition, the City would also pay the access charges to obtain a long distance carrier. The Consultant also evaluated whether prepaying for a portion of the line costs would make the proposal more cost effective. This still did not make the Pacific Bell proposal competitive with a City owned telephone system. Another impact on the cost of this proposal was the proposed maintenance charges for the telephone sets. Based on these considerations, the focus of the subcommittee was narrowed further. Systems Reviewed The Consultant's recommendation report identifies the benefits and weaknesses of the five systems considered in detail. When you exclude Centrex, the average cost of the basic system equipment in these proposals was approximately $59, 465 . The four systems appeared to be very competitive and the subcommittee focused on the features which would best meet the City' s needs. The subcommittee felt that the NEC system offered a package of features which were not always included with the other systems. The cost of the "Base System" equipment is $63, 249 . In addition to cost, the committee considered the ease of use by all City Departments. Among the items which the committee felt were important are the following: 1 ) A dialing pad which had large enough number pads to easily dial numbers. In addition, some phones will have a small screen which will display the number dialed. 2) The system uses both red and green lights to indicate line appearances. This helps eliminate confusion as to whether a call is on hold or ringing when a phone has more than one line. 3) The Development Services division has a need for several line appearances. This product allows for a small add-on feature which can show a secretary the condition of 20 additional lines. 4) The company currently services systems from a facility in Pleasanton and maintains a low ratio of technicians to number of lines serviced. 5) The firm was very responsive to the conditions requested' in the Request for Proposal. 6) The firm had good references among other public agencies which have their products. iThe vne potential drawback to the recommended system is that modifications may be required to the phone equipment room to provide adequate ventillation. Staff is working with the manufacturer to clarify this issue. If a modification is required, it is proposed that it be completed under the current Civic Center construction contract. Voice Mail An option in the proposal is the provision of a "Voice Mail" system. This is an automated messaging system which allows individuals to receive detailed messages. As the subcommittee received the various presentations, it became apparent that this system can be a great asset to the City. City Staff expressed to all vendors that the City did not desire for the public to reach a recorded message system on their first call. However, the Secretary would give the caller the option of leaving a message in the "Voice Mail" system. This would result in a flashing light on the Staff member' s phone. NEC has proposed the Genesis II voice messaging system. A brochure describing the system is attached for your review. The following scenarios are possible uses of the system which would improve the efficiency of City operations: 1 ) City Staff could leave detailed messages for other Staff members which would relieve Secretaries for other duties. 2 ) A separate number for Building Inspections could be used to record requests for inspections. The advantage of a Voice Mail system is that the caller can easily reach a Staff member if they reached the recording in error. 3) During non-business hours, the main phone lines could play a recorded message. A message could also be left by the caller, creating an added service to the public. 4) Police Investigators could receive messages during non-business hours. Based on the review of the Voice Mail application, it is recommended that the City Council include this option in the bid award. Staff believes that the investment in the system will result in improved service to the public. It should be noted that the RFP requested a Voice Mail system which has a minimum of 6 hours of stored messages for the entire system. The NEC proposal only provides a system which includes 5 hours of storage. Based on this deficiency, Staff would request authorization to negotiate with NEC specifically on this item given that it was deficient from the equipment requested. Financial Cost of Proposed System The following breakdown identifies the costs of the proposed system based on the proposal submitted by NEC: Switching Equipment (Central Processor) $ 46, 047 Operator Console 1 , 598 Station Equipment (Phones) 15, 604 Sub-Total $ 63, 249 (NOTE: As the facility will not have a central switchboard, the City may be able to reduce the costs by deleting the "operator console" and installing a standard multi-line set. ) Optional Equipment Battery Backup $ 3, 302 Total System Cost $ 66, 551 * Basic Voice Mail (5 hrs. storage) 18, 298 Total Capital Excluding Cable $ 84, 849 Cable (Assume Transpac Proposal) 37, 450 $122, 299 Funds were included as a lump sum in the Civic Center furnishings and equipment budget. Adequate funds are available. (* Proposed unit does not meet storage requirements of RFP. ) Estimated Annual Operating Costs Excluding Utility Charges Maintenance System (beginning of second year) $ 4, 032 Maintenance of Voice Mail 1 , 064 $ 5, 096 As a comparison, the City currently leases telephones from AT&T at an annual cost of approximately $6, 500 per year. This provides for approximately 40 telephone sets. The NEC System will have approximately 102 telephone sets. This comparison shows that the City should be able to obtain operating cost savings over our current arrangement. Conclusion The Consultant has advised that the overall contract for the system is quite complex and additional time will be required to complete the process. The cost of the system should not deviate materially from the proposal; however, the terms and conditions must be specified. Staff would request that the City Council authorize the negotiation of a final contract based on the NEC proposal. The contract would include the Voice Mail option. It is Staff's intent to have the contract on the City Council agenda of April 24, 1989. The Consultant and representatives of NEC will be in attendance to answer any questions. r , CSD RECOMMENDATIONS The objective of CSD within the parameters of this project for the City of Dublin is to analyze the problems and conditions of the existing telecommunications system, design a system to meet the immediate and long-term requirements, prepare competitive specifications to allow telecommunications suppliers to respond to the system requirements, analyze vendor/supplier responses and recommend the most cost-effective and functional system for the City of Dublin. In addition, CSD is required to provide the necessary skills to successfully contract for and implement the selected telecommunications system for the City of Dublin. Throughout the course of the consulting process, CSD has been able to focus on the key areas of concern and design a system that will enhance the overall operation of the City of Dublin as well as provide control of telecommunications expenses. The methodology used by CSD for gathering information, analyzing the data, and preparing these recommendations were made primarily from the following sources: o A network analysis which provides the necessary information to determine the present calling patterns, costs and required configurations of lines and other services. o Questionnaires were distributed to all telephone users at the City of Dublin facilities. Through the use of these questionnaires, CSD was able to obtain information such as calling patterns (i.e. , number of calls per hour per day, types of calls made, and internal and external calling patterns) , and desired features/functions that users would like to see in a new system. Those respondents who desired to voice their opinion as to individual problems or areas of concern had the opportunity to do so in this questionnaire process. o Interviews with all departments and key management personnel of the City of Dublin who reviewed plans for growth, financial requirements, data capabilities, and the main objectives of the organization in achieving the best telecommunications system for the new Civic Center complex. o Prepared communications flowcharts delineating the present flow of communications on a departmental basis and projected flowcharts incorporating the use of advanced system features, such as call forwarding, call pickup, and voice messaging. o Prepared a telephone station configuration matrix to identify the current and future requirements on a departmental and individual basis. Using these methods along with our experience and knowledge derived from designing systems for organizations of similar size and scope, CSD has been able to pinpoint the key issues of importance to the City of Dublin in relation to solving the existing problems and conditions. The current AT&T-provided 1A2 electromechanical equipment has served as a basic, reliable system in the past. The primary operational problems with the system today are: 0 The system has no capability to transfer lines between departments. EXEff 1 1 o Currently, only one (1) intercom path exists for staff to communicate amongst the various departments. o The system cannot allow for the transfer of police business or emergency calls to County of Alameda offices in San Leandro without a City user remaining on the line. o The current system design is not suitable to relocate to the new Civic Center. CSD has assisted the City of Dublin with the preparation of a list of the key selection design criteria on which the decision will be made for the telecommunications system are as follows. The criteria are ranked in descending order of importance. Criteria Weight 1. Delivery 100 2. Digital Set Multi-line Telephone 100 3. Digital System 100 4. Environmental Requirements 100 5. Implementation 100 6. Maintenance Cost 100 7. Meets Specifications 100 8. References 100 9. Reliability 100 10. Reputation/Integrity of Vendor 100 11. RFP as Part of Contract 100 12. Three Hour Service Response 100 13. User Convenience 100 14. Voice Store & Forward System 100 15. Cost of System - Net Present Value 98 16. Long Term Service 98 17. Training Quality 98 18. Liquidated Damages Service 95 19. Cost of Voice Store & Forward System - Net Present Value 90 20. Digital Set Single Line Telephone 90 21. RFP Response 90 22. Thirty Day Testing 90 23. "Simple" Adds, Moves and Changes 85 24. Lease Cost Routing 80 25. No Charge for Adds, Moves and Changes - 30 Days 80 26. Cost of Telephone Accounting 50 27. Features 50 28. One Source Responsibility 50 29. Telephone Accounting 50 In addition to the criteria listed above, the City of Dublin has defined several rules which assist in the rating of each system proposed. The rules are as follows: Reliability must be greater than 95% or system eliminated. System Cost Net Present Value must not be greater than $100,000 or system eliminated. User Convenience must be at least extreme or system eliminated. Meet System Specifications must be at least extreme or system eliminated. Digital Set Multi-line must be equal to yes or system eliminated. If References less than excellent then Reputation/Integrity of Vendor must be at least 98% or system eliminated. Thirty Day Testing must be equal to yes or system eliminated. Training must be at least 95% or system eliminated. RFP as Part of Contract must be equal to yes or system eliminated. Cost Voice Store & Forward Net Present Value must not be greater than $30,000 or system eliminated. The total points possible for the combined criteria and rules is 2594. Through the CSD request for proposal specification process, CSD allowed an "apples to apples" comparison of all the features, performance capabilities and pricing strategies of the ten companies who responded to the detailed specifications. CSD invited proposals and responses from those organizations who requested a copy, or those who in the past have demonstrated a high level of sustained competence in the field of telecommunications design, installation, and continuing maintenance and service. Any of the ten companies responding to the request for proposal can meet the basic overall requirements and would provide the City of Dublin with the service and on-going support necessary to provide a cost-effective and functionally beneficial telecommunications system. After thoroughly reviewing all materials supplied by the responding vendors, CSD is confident the systems proposed based upon the required design criteria will service the City of Dublin for many years to come. In order for CSD and the City of Dublin to focus on those telecommunications suppliers which could best overall meet the needs of the City, a total of five vendors were chosen for final consideration. These five vendors are as listed below: Pac*Tel Business Systems Fujitsu Business Communications Systems PACTEL Meridian Systems Pacific Bell/Tel Plus NEC Business Communications Systems City staff and CSD coordinated demonstrations of working systems in order to ensure that the proposed systems could indeed function as desired. In order to arrive at a valid recommendation, CSD has investigated and reviewed the strengths and weaknesses of the five remaining suppliers and systems proposed to the City of Dublin. With our style of consulting, one of an educative approach, it is our intent in this recommendation portion to rank each of the suppliers and systems relative to the Design Criteria and objectives of the City of Dublin. To do this, CSD has prepared a Decision Making Matrix using a decision modeling software program, based on the scores given to each supplier by CSD and the City's telephone selection committee. This provides CSD and the City of Dublin with a point total in which to objectively and subjectively qualify, quantify, and judge each responding supplier and system. I r Fujitsu Business Communications Systems Fujitsu Business Communications Systems was formed in 1985 as a direct marketing channel for Fujitsu products. Prior to that point, Fujitsu had traditionally sold their products through a network of authorized distributors. Fujitsu Business Communications was originally known as American Telecom, and has manufacturing facilities in Anaheim, California. Fujitsu proposed its Focus 960 digital switching system to meet the needs of the City of Dublin. Strengths o The complete system is housed in a single cabinet and could easily fit in the required space at City Hall. o The optional customer administrative panel for software moves and changes is actually the operator console. o The console allows an operator to pre-record the voice greeting in order to avoid repeating the greeting hundreds of times during a business day. o Fujitsu telephone instruments are easy to use. o Fujitsu's system has a built-in feature of Automatic Call Distribution (ACD) , which would assist the Development Services Department in the handling of incoming calls. o Fujitsu has a regional parts warehouse in Hayward. Weaknesses o The single line instrument originally proposed is not digital. o Fujitsu references contacted indicated that Fujitsu's system was not considered to be reliable. o The telephone instruments to be provided with the Focus 960 have a limitation of 18 lines and/or features. For City of Dublin departments such as Developmental Services, this would severly impact the preferred manner of operation. Total points received on the CSD Decision Modeling Matrix: 2204 NEC Business Communications Systems NEC Business Communications Systems is a division of NEC America, which is the manufacturer of the Neax 2400 IMS SIM system proposed by this company. NEC Business Communications Systems is the new direct sales group. NEC previously had sold their products only through the local utility companies and a large distributor network. Strengths o The division selling the Neax 2400 represents the manufacturer of the system. o The telephone selection committee felt the NEC "Dterm" telephone instruments were well-suited for the City of Dublin's needs. o NEC has provided a purchase price which is competitive among the five finalists considered. o NEC provides the second-lowest maintenance price for the ten-year cost projection. o NEC will provide a service level of approximately 800 lines per technician. o NEC is willing to contractually obligate to liquidated damages for non- performance of service. o The Dterm instruments provided by NEC have a capability of monitoring up to 40 station lines. o NEC's local maintenance facility is in Pleasanton. o NEC is willing to contractually obligate themselves to the maintenance prices quoted in their response to the RFP. o The Neax 2400 has proven to be a reliable product since its introduction in 1984. Weaknesses o NEC has been selling or maintaining systems on a direct basis for only one year. o The Genesis Cindi II voice mail system proposed by NEC is a four port, five hours of storage system. The minimum capacity specified was six hours of storage. Total points received on the CSD Decision Modeling Matrix: 2421 Pacific Bell and Tel Plus Communications Pacific Bell, the local telephone utility company, provided a proposal for its central office-based Centrex system. Since Pacific Bell is prohibited by the Justice Department from selling terminal equipment (telephones, operator consoles, voice mail) Pacific Bell has worked with Tel Plus Communications to provide this equipment. Tel Plus is providing the Siemens 40/80 hybrid system, which would support the Centrex lines and features as multi-line telephones. For locations requiring single line instruments, Tel Plus has proposed the Siemens Eurosets. Strengths o Pacific Bell Centrex is housed on the utility company's premises, not requiring a dedicated switchroom. o Maintenance of the Centrex is included in the monthly rate. o Pacific Bell can monitor the Centrex system 24 hours per day. o The City of Dublin would never outgrow Centrex. o Centrex will automatically provide telephone call accounting. o Pacific Bell has an excellent reputation for service. Cities which currently use Centrex include Pleasanton, Antioch, Livermore, Fairfield, and Vallejo. o The Octel voice mail system offered by Tel Plus is an excellent system. o Pacific Bell will manage the telephone system on an ongoing basis. o Tel Plus will coordinate the installation and maintenance of the system as the single point of contact. Weaknesses o The system costs are the most expensive of the five finalists. o Currently, Centrex cannot provide a visual notification to a user of a message in the Octel voice mail system. Pacific Bell would have to provide interrupted, or stutter, dial tone when picking up the telephone receiver. o The purchase price, maintenance, and expansion cost of the voice mail system are the most expensive of all systems proposed. o The Centrex system is offered as a rental only. o The Central Office currently servicing the City of Dublin is analog. Total points received on the CSD Decision Modeling Matrix: 1696 Pac*Tel Business Systems Pac*Tel Business Systems has recently been renamed as a result of a merger t. between Pac*Tel InfoSystems, American Businessphones and Pac*Tel Premisys. The new joint venture has separate sales and service organizations. The products offered by Pac*Tel are the Toshiba Perception, Control Key call accounting and IVT voice mail. Strengths o The Toshiba Perception system has a reputation as a reliable product. o The proposal from Pac*Tel Business Systems is the lowest cost of all of the five systems under final consideration. o With the recent merger, Pac*Tel has a large installation and maintenance force. Weaknesses o CSD's past experience with one of the partners of the merger, American Businessphones, has not been favorable. These are some of the same people who would be servicing the City of Dublin account. o The voice mail system offered by Pac*Tel is a PC-based product, which may affect the long term reliability and growth options. o Pac*Tel Business Systems is the result of a merger between several companies, and is still going through the "growing pains" associated with that merger. o Pac*Tel Business Systems' ratio of installed lines per technician is 4000:1. Total points received on the CSD Decision Modeling Matrix: 1789 PACTEL Meridian Systems PACTEL Meridian Systems is a joint venture between Pacific Telesis and Northern Telecom Inc. , offering the Northern Telecom line of digital switching and key systems and other peripheral products in California. PACTEL Meridian Systems should be considered as a manufacturer-direct organization because of the controlling interest by Northern Telecom. The switching equipment, station and terminal equipment and voice messaging systems are manufactured in the United States. PACTEL Meridian Systems responded with the Northern Telecom Model SL- 1 ST Digital Switching System. Strengths o Maintains a 45 day parts inventory at all times. All parts are never more than one hour away. o The Northern Telecom SL-1 ST can be fitted with a second central processing unit at an additional charge. o The telephone instruments are fully digital providing multi-line access on the required single-line instruments. o PACTEL Meridian Systems offers liquidated damages for non-responsive maintenance. o The proposed voice mail/automated attendant system is fully integrated with the telephone switching system and thus able to provide "dynamically allocated" ports for voice messaging functions. o The expansion cost for the telephone switching system is the second least expensive of the five finalists. Weaknesses o The PACTEL Meridian Systems proposal for a total system including switching equipment, station equipment, optional equipment, key systems, voice mail, automated attendant and telephone accounting is the second most expensive of the five systems under final consideration. o The PACTEL Meridian Systems voice mail system is relatively new and many of the desired features will not be available until the first quarter of 1989. o City staff did not feel the telephone station instruments were "user friendly." Total points received on the CSD Decision Making Matrix: 2100 r• Using the Decision-Making Matrix along with other information available, CSD is recommending that the City of Dublin should accept the proposal from NEC 'rt Business Communications Systems for the installation of the following systems: o The NEC Neax 2400 IMS SIM, with Battery Backup at City Hall. o Genesis Cindi II voice mail system with four ports and five hours of storage capacity. The benefits of accepting the NEC Business Communications Systems proposed systems are as follows: o Second lowest priced quality voice store and forward/automated attendant system. o All telephone instruments are fully digital. o Firm commitment to customer service and support. o All parts will be warehoused in San Jose. The local service facility is in Pleasanton. o The telephone instruments are fully digital providing multi-line access on the required single-line instruments. o NEC is willing to agree to make the Request for Proposal Response part of the contract. o NEC offers liquidated damages for non-responsive maintenance. o NEC chose to respond with a "complete" system offering a fully digital telephone system, an integrated voice mail system, and a telephone accounting system. o NEC has provided an extremely high ratio of technicians to installed lines. o The maintenance for the voice mail system is the second least expensive of the five finalists. o The telephone instruments provided by NEC were well received by the telephone selection committee. CSD is recommending the following steps be taken after reviewing this report: o Begin preliminary contract negotiations with NEC Business Communications Systems as soon as possible. o Draft a report to the City Council recommending the acceptance of the NEC Business Communications Systems proposal. o CSD recommends to accept the proposal from Transpac Fiber Optics for the installation of the voice/data cabling and paging system. 0 Authorize CSD to begin Phase II of the Communications Consulting Project. Financial.0 verview A lI 1 'a s&A S Telephone Switching System/Optional Equipment City of Dublin C VENDOR Centel Ericsson Fujitsu IBM/ROLM Memorex Telex TELEPHONE SWITCHING SYSTEM NT Meridian SL-1 ST MD-110 Focus 960 9751 1001 VS A. System Pricing: 1. Switching Equipment 56,169.00 46,417.00 51,306.00 75,858.00 28,789.00 2. Operator Consoles 3,442.00 1,659.00 Included 2,081.00 1,259.00 3. Station Equipment 23,565.00 18,618.00 6,988.00 19,646.00 24,048.00 TOTAL BASIC SYSTEM 83.176.00 66.694.00 58.294.00 97,585.00 54.096.00 B. Optional Equipment: 1. Customer Administration Panel Included 2,656.00 " Included 552.00 Included —� 2. Battery Backup 3,026.00 3,909.00 4,932.00 24,356.00 4,544.00 3. DC Powered System Included N/A N/A N/A 852.00 4. Common Control Redundancy ' 32,159.00 N/A NIA 42,128.00 "' 42,706.00 S. Critical Electronics Redundancy See Above N/A NIA N/A "' 48,102.00 TOTAL OPTIONAL EQUIPMENT 35.185.00 6.565.00 4.932.00 67.036.00 96.204.00 C. Expansion Cost: (Tnmks x Stations) 1. 27 x 123 11,723.00 9,826.00 4,345.00 11,997.00 6,663.00 2. 32 x 149 12,233.00 12,574.00 6,706.00 18,044.00 14,345.00 3. 39 x 180 25,737.00 15,200.00 15,345.00 18,132.00 14,117.00 4. 47 x 218 20,850.00 19,514.00 9,157.00 18,829.00 11,506.00 5. 52 x 240 17,057.00 12,096.00 6,722.00 13,749.00 8,047.00 TOTAL EXPANSION COST 87.600.00 69.210.00 42.275.00 80.751.00 54,678.00 D. Maintenance: (Switching and Station Equipment as Proposed) 1. Year 2 4,968.00 3,672.00 3,917.00 7,892.00 7,009.00 2. Year 3 4,968.00 3,856.00 4,068.00 8,234.00 7,429.54 3. Year 4 4,968.00 4,049.00 4,271.00 8,234.00 7,875.31 4. Year 5 4,968.00 4,251.00 4,515.00 8,660.00 8,347.83 5. Year 6 4,968.00 4,464.00 4,876.00 ' Not Provided 8,848.70 6. Year 7 4,968.00 4,687.00 5,266.00 Not Provided 9,379.62 7. Year 8 4,968.00 4,921.00 5,687.00 Not Provided 9,942.40 8. Year 9 4,968.00 5,168.00 6,142.00 Not Provided 10,538.94 9. Year 10 4,968.00 5,426.00 6,633.00 Not Provided 11,171.28 TOTAL MAINTENANCE 44.712.00 40.494.00 45.375.00 33.020.00 80.542.63 ' This would change the system to an SL-1 RT from SL-I ST. The console is also used for minor programming changes. Would require an upgrade to larger"100IM"system. '•'•Cannot quote rates for years 6-10. 10-Mar-89 Prepared by CSD,Inc. Financial Overview Alt Maintenance Costs - Basic System P City of Dublin G VENDOR Centel Ericsson Fujitsu IBMIROLM Memorex Telex TELEPHONE SWITCHING SYSTEM NT Meridian SL-1 ST MD-110 Focus 960 9751 1001 VS E. Maintenance: (Admin.Terminal) 1. Year 2 Included 220.00 N/A Not Provided Included 2. Year 3 Included 231.00 N/A Not Provided Included 3. Year 4 Included 243.00 N/A Not Provided Included 4. Year 5 Included 255.00 N/A Not Provided Included 5. Year 6 Included 267.00 N/A Not Provided Included 6. Year 7 Included 281.00 N/A Not Provided Included 7. Year 8 Included 295.00 N/A Not Provided Included 8. Year 9 Included 310.00 N/A Not Provided Included 9. Year 10 Included 325.00 N/A Not Provided Included TOTAL MAINTENANCE 0_00 2.427.00 0_00 0_00 0_00 F. Voice Store&Forward TOTAL BASIC SYSTEM 22.866.00 24.845.00 21.795.00 28.368.00 29,872.00 G. Expansion Cost-VS&F (Ports x Hours) 1. 6 x 8 16,560.00 7,905.00 9,000.00 Included 10,500.00 2. 8 x 10 N/A 5,502.00 3,750.00 29,040.00 4,500.00 3. 10 x 12 19,444.00 34,870.00 5,500.00 Included ss 25,141.00 4. 12 x 16 N/A 6,008.00 N/A 13,550.00 9,541.00 TOTAL EXPANSION COST 36.004.00 54.285.00 18.250.00 42.590.00 49,682.00 H. Maintenance-VS&F (Basic System,8 Pore,12 Hours) 1. Year 2 1,425.00 1,800.00 960.00 3,828.00 720.00 2. Year 1,425.00 1,892.00 1,020.00 3,828.00 763.20 3. Year 4 1,425.00 1,987.00 1,080:00 3,828.00 808.99 4. Year 5 1,425.00 2,086.00 1,144.00 6,174.00 857.53 5. Year 6 1,425.00 2,190.00 1,236.00 s Not Provided 908.98 6. Year 7 1,425.00 2,300.00 1,335.00 Not Provided 963.52 7. Year 8 1,425.00 2,415.00 1,442.00 Not Provided 1,021.33 8. Year 9 1,425.00 2,536.00 1,557.00 Not Provided 1,082.61 9. Year 10 1,425.00 2,66100 1,682.00 Not Provided 1,14737 TOTAL MAINTENANCE 12.825.00 19,868.00 11.456.00 17,658.00 8.273.75 • Unable to quote rates for years 6-10. ss Would require upgrade to VME IL 10-Mar-99 Prepared by CSD,Inc. Financial Overview Voice Store & Forward Telephone Accounting Systems City of Dublin VENDOR Centel Ericsson Fujitsu IBMIROLM Memorex Telex VS&F SYSTEM Meridian Mail EVMS-1000 Genesis CINDI II PhoneMail ME VS TEL ACCT.SYSTEM Infortext CG ITMS Summa IV NIA ComDev L Telephone Accounting System TOTAL BASIC SYSTEM 9,563.00 6,155.00 6,826.00 Not Proposed 7,442.00 J. Maintenance-Telephone Accounting 1. Year 2 450.00 889.00 900.00 Not Proposed 1,020.00 2. Year 3 450.00 933.00 936.00 Not Proposed 1,081.20 3. Year 4 450.00 980.00 992.00 Not Proposed 1,146.07 4. Year 5 450.00 1,029.00 1,043.00 Not Proposed 1,214.84 5. Year 6 450.00 1,081.00 1,126.00 Not Proposed 1,287.73 6. Year 7 450.00 1,135.00 1,216.00 Not Proposed 1,364.99 7. Year 8 450.00 1,191.00 1,313.00 Not Proposed 1,446.89 8. Year 9 450.00 1,251.00 1,418.00 Not Proposed 1,533.70 9. Year 10 450.00 1,313.00 1,531.00 Not Proposed 1,625.73 TOTAL MAINTENANCE 4.050.00 9,802.00 10,475.00 0_00 11.721.14 K. Line Costs(60 Months) 25,227.00 25.227.00 25.227.00 25,227.00 25,227.00 L. Access Charges(60 Months) 6.151.00 6.151.00 6.151.00 6351.00 6,151.00 M. Cable 37.450.00 37,450.00 37.450.00 37,450.00 37,450.00 N. Total Basic System,Battery Backup,Cable 123.652.00 108,053.00 100,676.00 159,391.00 96,090.00 (A+B2+M) O. Total Basic System,Battery Backup,Voice 146.518.00 128.989.00 117.539.00 163.403.00 121,418.00 Store&Forward,Cable(A+B2+F+M) P. Total Basic System,Battery Backup,Voice 183,968.00 135,144.00 124.365.00 163,403.00 128.860.00 Store&Forward,Call Accounting,Cable (A+132+F+I+hl) Q. Grand Total including Line Costs and 215.346.00 166.522.00 155.743.00 194.781.00 160.238.00 Access Charges(A+B2+F+I+M+K+L) IO-Mar-89 Prepared by CSD,Inc. Financial Overview A It 'Fc-o kc sakS Telephone Switching System/Optional Equipment City of Dublin Gr VENDOR NEC Pacific Bell/Tcl Plus PACTEL Business Sys PACTEL Meridian Sys Tel Plus TELEPHONE SWITCHING SYSTEM Neax 2400 SIM Centrex/Siemens 40/80 Toshiba Perception NT Meridian SL-1 ST Saturn HE A. System Pricing: 1. Switching Equipment 46,047.00 • 105,718.00 32,218.00 50,121.00 51,120.00 2. Operator Consoles 1,598.00 12,721.00 1,216.00 2,354.00 2,536.00 3. Station Equipment 15,604.00 42,360.00 15,963.00 14,445.00 24,758.00 TOTAL BASIC SYSTEM 63.249.00 160.799.00 49.397.00 66.920.00 78.414.00 B. Optional Equipment: 1. Customer Administration Panel 3,788.00 N/A 744.00 1,942.00 877.00 2. Battery Backup 3,302.00 Included 1,840.00 4,583.00 8,391.00 3. DC Powered System Included N/A N/A Included N/A 4. Common Control Redundancy 14,366.00 Included N/A 23,435.00 19,868.00 5. Critical Electronics Redundancy 4,642.00 Included N/A N/A Included TOTAL OPTIONAL EQUIPMENT 26.098.00 0.00 2,584.00 29.960.00 29.136.00 C. Expansion Cost: (Trunks x Stations) 1. 27 x 123 7,876.00 6,868.00 6,598.00 9,608.00 2. 32 x 149 10,691.00 10,400.00 9,137.00 14,744.00 3. 39 x 180 17,996.00 16,740.00 10,571.00 17,964.00 4. 47 x 218 15,358.00 19,210.00 9,655.00 34,657.00 5. 52 x 240 8,154.00 15,200.00 10,286.00 13,073.00 TOTAL EXPANSION COST 60.075.00 0.00 68,418.00 46.247.00 90.046.00 D. Maintenance: (Switching and Station Equipment as Proposed) 1. Year 2 4,032.00 as 4,935.00 5,264.00 4,896.00 6,757.00 2. Year 3 4,234.00 5,034.00 5,685.12 5,092.00 6,892.00 3. Year 4,446.00 5,185.00 6,139.93 5,296.00 7,099.00 4. Year 5 4,668.00 5,392.00 6,631.12 5,507.00 7,383.00 5. Year 6 4,902.00 5,662.00 7,161.61 5,728.00 7,752.00 6. Year? 5,147.00 5,945.00 7,734.54 5,957.00 8,140.00 7. Year 8 5,404.00 6,242.00 8,353.31 6,195.00 8,547.00 8. Year 9 5,674.00 6,554.00 9,021.57 6,443.00 8,974.00 9. Year 10 5,958.00 6,882.00 9,743.30 6,701.00 9,423.00 TOTAL MAINTENANCE 44.465.00 51.831.00 65.734.50 51.815.00 70,967.00 = This amount is the total monthly billing of 51,584.60 for 60 months plus the one-time installation cost of 510,641.82. •a Maintenance charges included in Centrex rates. These charges are for station equipment from Tel Plus only. 10-Mar-89 Prepared by CSD,Inc. Financial Overview Maintenance Costs - Basic System "IFfo e o So•., S City of Dublin -� VENDOR NEC Pacific Bell/Tel Plus PACTEL Business Sys PACTEL Meridian Sys Tel Plus TELEPHONE SWITCHING SYSTEM Neax 2400 SIM Centrex/Siemens 40/80 Toshiba Perception NT Meridian SL-1 Saturn HE E. Maintenance: (Admin.Terminal) 1. Year 2 No Charge N/A Included 300.00 77.00 2. Year 3 No Charge N/A Included 312.00 78.00 3. Year 4 No Charge N/A Included 324.00 81.00 4. Year 5 No Charge N/A Included 337.00 84.00 5. Year 6 No Charge N/A Included 351.00 88.00 6. Year 7 No Charge N/A Included 365.00 93.00 7. Year 8 No Charge N/A Included 380.00 97.00 8. Year 9 No Charge N/A Included 395.00 102.00 9. Year 10 No Charge N/A Included 411.00 107.00 TOTAL MAINTENANCE 0.00 0.00 0.00 3,175.00 807.00 F. Voice Store&Forward TOTAL BASIC SYSTEM 18,298.00 29.689.00 21.363.00 17.121.00 29.689.00 G. Expansion Cost-VS&F (Ports x Hours) 1. 6 x 8 11,989.00 16,266.00 9,992.00 8,300.00 16,266.00 2. 8 x 10 4,380.00 N/A 6,983.00 Included N/A 3. 10 x 12 11,989.00 27,535.00 200.00 20,700.00 27,535.00 4. 12 x 16 • N/A •s 49,218.00 9,992.00 Included •' 49,218-00 TOTAL EXPANSION COST 28,358.00 93.019.00 27.167.00 29.000.00 93.019.00 H. Maintenance-VS&F (Basic System,8 Ports,12 Hours) 1. Year 2 1,064.00 2,801.00 Included . 1,684.00 2,801.00 2. Year 3 1,118.00 2,857.00 Included 1,751.00 2,857.00 3. Year 4 1,174.00 2,943.00 Included 1,821.00 2,943.00 4. Year 5 1,232.00 3,060.00 Included 1,894.00 3,060.00 S. Year 6 1,294.00 3,213.00 Included 1,970.00 3,213.00 6. Year 7 1,358.00 3,374.00 Included 2,049.00 3,374.00 7. Year 8 1,426.00 3,543.00 Included 2,131.00 3,543.00 S. Year 9 1,498.00 3,720.00 Included 2,216.00 3,720.00 9. Year 10 1,573.00 3,906.00 Included 2,305.00 3,906.00 TOTALMAINTENANCE 11.737.00 29.417.00 0.00 17,821.00 29.417.00 s System growth capacity 10 ports x 15 hours storage. ss This would involve an upgrade to an Aspen Branch XP. 10-Mar-89 Prepared by CSD,Inc. Financial Overview - Wk t�coeoso_�S Voice Store & Forward Telephone Accounting Systems G City of D, blin � tt � VENDOR NEC Pacific Bell/Tel Plus PACTEL Business Sys PACTEL Meridian Sys Tel Plus VS&F SYSTEM Genesis CINDI 11 Octel Branch AVT Call Xpress Meridian Mail Octel Branch TEL ACCT.SYSTEM Summa IV N/A Control Key XIOX ComDev I. Telephone Accounting System TOTAL BASIC SYSTEM 6,623.00 N/A 12,463.00 9,582.00 7,959.00 J. Maintenance-Telephone Accounting 1. Year 2 380.00 N/A Included 720.00 594.00 2. Year 3 399.00 N/A Included 748.00 606.00 3. Year 4 419.00 N/A Included 779.00 624.00 4. Year 5 440.00 N/A Included 810.00 649.00 5. Year 6 462.00 N/A Included 842.00 681.00 6. Year 7 485.00 N/A Included 876.00 715.00 7. Year 8 510.00 N/A Included 911.00 751.00 8. Year 9 535.00 N/A Included 947.00 789.00 9. Year 10 562.00 N/A Included 985.00 828.00 TOTAL MAINTENANCE 4.192.00 0_00 0_00 7.618.00 6,237.00 K. Line Costs(60 Months) 25,227.00 Included 25,227.00 25.227.00 25,227.00 L. Access Charges(60 Months) 6,151.00 28.519.00 6,151.00 6,151.00 6,151.00 M. Cable 37.450.00 12,920.00 68.502.00 37.450.00 42.925.00 N. Total Basic System,Battery Backup,Cable 104.001.00 173,719.00 119,739.00 108,953.00 129,730.00 (A+B2+M) O. Total Basic System,Battery Backup,Voice 118.997.00 203,408.00 139,262.00 121,491.00 151,028.00 Store&Forward,Cable(A+B2+F+M) P. Total Basic System,Battery Backup,Voice 125.620.00 203,408.00 151.725.00 131,073.00 158,987.00 Store&Forward,Call Accounting,Cable (A+B2+F+I+M) Q. Grind Total including Line Costs and 156,998.00 231,927.00 183,103.00 162,451.00 190.365.00 Access Charges(A+B2+F+I+M+K+L) 10-Mar89 Prepared by CSD,Inc. Financial Overview Telephone Switching System/Optional Equipment ` City of Dublin v VENDOR Fujitsu NEC Pacific Bell/Tel Plus PACTEL Business Sys PACTEL Meridian Sys TELEPHONE SWITCHING SYSTEM Focus 960 Neax 2400 SIM Centrex/Siemens 40/80 Toshiba Perception NT Meridian SL-1 ST woman A. System Pricing: 1. Switching Equipment 51,306.00 46,047.00 •• 105,718.00 32,218.00 50,121.00 2. Operator Consoles Included 1,598.00 12,721.00 1,216.00 2,354.00 3. Station Equipment 6,988.00 15,604.00 42,360.00 15,963.00 14,445.00 W TOTAL BASIC SYSTEM 58.294.00 63.249.00 160.799.00 49,397.00 66,920.00 B. Optional Equipment: 1. Customer Administration Panel s Included 3,788.00 1,400.00 744.00 1,942.00 2. Battery Backup 4,932.00 3,302.00 Included 1,840.00 4,583.00 3. DC Powered System N/A Included N/A N/A Included 4. Common Control Redundancy N/A 14,366.00 Included N/A 23,435.00 5. Critical Electronics Redundancy N/A 4,642.00 Included N/A N/A TOTAL OPTIONAL EQUIPMENT 4.932.00 26,098.00 1,400.00 2,584.00 29.960.00 C. Expansion Cost: (Trunks x Stations) 1. 27 x 123 4,345.00 7,876.00 15,893.00 6,868.00 6,598.00 2. 32 x 149 6,706.00 10,691.00 21,117.00 10,400.00 9,137.00 3. 39 x 180 15,345.00 17,996.00 23,612.00 16,740.00 10,571.00 4. 47 x 218 9,157.00 15,358.00 29,819.00 19,210.00 9,655.00 5. 52 x 240 6,722.00 8,154.00 16,562.00 15,200.00 10,286.00 TOTAL EXPANSION COST 42,275.00 60,075.00 107.003.00 68,418.00 46.247.00 D. Maintenance: (Switching and Station Equipment as Proposed) 1. Year 2 3,917.00 4,032.00 s•• 4,935.00 5,264.00 4,896.00 2. Year 3 4,068.00 4,234.00 5,034.00 5,685.12 5,092.00 3. Year 4 4,271.00 4,446.00 5,185.00 6,139.93 5,296.00 4. Year 4,515.00 4,668.00 5,392.00 6,631.12 5,507.00 5. Year 6 4,876.00 4,902.00 5,662.00 7,161.61 5,728.00 6. Year 7 5,266.00 5,147.00 5,945.00 7,734.54 5,957.00 7. Year 8 5,687.00 5,404.00 6,242.00 8,353.31 6,195.00 8. Year 9 6,142.00 5,674.00 6,554.00 9,021.57 6,443.00 9. Year 10 6,633.00 5,958.00 6,882.00 9,743.30 6,701.00 TOTAL MAINTENANCE 45.375.00 44,465.00 51.831.00 65,734.50 51.815.00 s The console is also used for minor programming changes. •s This amount is the total monthly billing of S1,584.60 for 60 months plus the one-time installation cost of 510,641.82. Maintenance charges included in Centrex rates. These charges are for station equipment from Tel Plus only. 30-Mar-89 Prepared by CSD,Inc. Financial Overview CF-,v o,\:sfs Maintenance Costs - Basic System City of Dublin VENDOR Fujitsu NEC Pacific Bell/Tel Plus PACTEL Business Sys PACTEL Meridian Sys TELEPHONE SWITCHING SYSTEM Focus 960 Neax 2400 SIM Centrex/Siemens 40/80 Toshiba Perception NT Meridian SL-1 E. Maintenance: (Admin.Terminal) 1. Year 2 N/A Included Included Included 300.00 2. Year 3 N/A Included Included Included 312.00 3, Year N/A Included Included Included 324.00 4. Year 5 N/A Included Included Included 337.00 5. Year 6 N/A Included Included Included 351.00 6. Year 7 N/A Included Included Included 365.00 7. Year 8 N/A Included Included Included 380.00 8. Year 9 N/A Included Included Included 395.00 9. Year 10 N/A Included Included Included 411.00 TOTAL MAINTENANCE 0.00 0.00 0.00 0.00 3,175.00 F. Voice Store&Forward TOTAL BASIC SYSTEM 21.795.00 18.298.00 29,689.00 21,363.00 17.121.00 G. Expansion Cost-VS&F (Ports x Hours) 1. 6 x 8 9,000.00 11,989.00 16,266.00 9,992.00 8,300.00 2. 8 x 10 3,750.00 4,380.00 N/A 6,983.00 Included 3. 10 x 12 5,500.00 11,989.00 27,535.00 200.00 20,700.00 4. 12 x 16 N/A • N/A •s 49,218.00 9,992.00 Included TOTAL EXPANSION COST 18,250.00 28,358.00 93,019.00 27.167.00 29.000.00 H. Maintenance-VS&F (Basic System,8 Ports, 12 Hours) 1. Year 2 960.00 1,064.00 2,801.00 Included 1,684.00 2. Year 3 1,020.00 1,118.00 2,857.00 Included 1,751.00 3. Year 4 1,080.00 1,174.00 2,943.00 Included 1,821.00 4. Year 5 1,144.00 1,232.00 3,060.00 Included 1,894.00 5. Year 6 1,236.00 1,294.00 3,213.00 Included 1,970.00 6. Year 7 1,335.00 1,358.00 3,374.00 Included 2,049.00 7. Year 8 1,442.00 1,426.00 3,543.00 Included 2,131.00 8. Year 9 1,557.00 1,498.00 3,720.00 Included 2,216.00 9. Year 10 1,682.00 1,573.00 3,906.00 Included 2,305.00 TOTAL MAINTENANCE 11.456.00 11.737.00 29.417.00 0.00 17.821.00 • System growth capacity 10 ports x 15 hours storage. This would involve an upgrade to an Aspen Branch XP. 30-Mar-89 Prepared by CSD,Inc. Financial Overview Voice Store & Forward Telephone Accounting Systems City of Dublin VENDOR Fujitsu NEC Pacific Bell/Tel Plus PACTEL Business Sys PACTEL Meridian Sys VS&F SYSTEM Genesis CINDI II Genesis CINDI 11 Octel Branch AVT Call Xpress Meridian Mail TEL.ACCT.SYSTEM Summa IV Summa IV N/A Control Key XIOX 1. Telephone Accounting System TOTAL BASIC SYSTEM 6,826.00 6,623.00 N/A 12,463.00 9,582.00 J. Maintenance-Telephone Accounting 1. Year 2 900.00 380.00 N/A Included 720.00 2. Year 936.00 399.00 N/A Included 748.00 3. Year 992.00 419.00 N/A Included 779.00 4. Year 5 1,043.00 440.00 N/A Included 810.00 5. Year 1,126.00 462.00 N/A Included 842.00 6. Year 7 1,216.00 485.00 N/A Included 876.00 7. Year 1,313.00 510.00 N/A Included 911.00 8. Year 1,418.00 535.00 N/A Included 947.00 9. Year 10 1,531.00 562.00 N/A Included 985.00 TOTAL MAINTENANCE 10.475.00 4,192.00 0_00 0.00 7,618.00 K. Line Costs(60 Months) 254227.00 25,227.00 Included 25,227.00 25,227.00 L. Access Charges(60 Months) 6.151.00 6,151.00 28.519.00 6,151.00 6,151.00 M. Cable 37,450.00 37,450.00 12,920.00 68.502.00 37,450.00 N. Total Basic System,Battery Backup,Cable 100.676.00 104,001.00 173.719.00 119.739.00 108,953.00 (A+B2+M) O. Total Basic System,Battery Backup,Voice 117.539.00 118,997.00 203.408.00 139,262.00 121.491.00 Store&Forward,Cable(A+B2+F+M) P. Total Basic System,Battery Backup,Voice 124.365.00 125.620.00 203.408.00 151.725.00 131,073.00 Store&Forward,Call Accounting,Cable (A+B2+F+I+M) Q. Grand Total including Line Costs and 155.743.00 156,998.00 231,927.00 183,103.00 162,451.00 Access Charges(A+B2+F+I+M+K+L) 30-Mar-89 Prepared by CSD,Inc. tit co REQUEST FOR PROPOSAL - CITY OF DUBLIN y i 22 . ADDITIONAL INFORMATION Vendors , suppliers and manufacturers have commented frequently that they are not given the opportunity to "sell themselves" in the standard Request for Proposal documentation. CSD is extremely sensitive to this position and agrees that this should be an area where the potential supplier can identify their strengths , in both their company and the products they are offering. This section will allow you this opportunity. Please feel free to go into as much detail as you wish to the following questions : 22 . 1 On what basis is the reliability of your system greater than those systems being offered by the other suppliers? RELIABILITY ANS: Designed and manufactured to provide the highest level of system reliability, the NBAX2400 IMS insures unsurpassed dependability: remote maintenance, distributed call processing, error-correcting memory, self-testing and automatic system alarm indications are standard. Continuous operation is further insured through the use of LSI and Custom LSI technology, thereby reducing the number of component parts in the system which can fail. The NEAX2400 IMS is a DC powered system, making the system immune to most spikes and glitches commonly experienced from local power companies. The PROM (Programmable Read Only Memory) insures that the generic software is retained without reliance on commercial power or external mechanical devices. The system's RAM (Random Access Memory) is used for temporary storage of call processing data and retention of your database information. Either NiCad batteries or bubble memory is used to protect your database against loss. Further security is provided by storage of this data on a floppy or hard disks. Two important reliability issues are redundancy and self- testing capabilities; each are discussed below. Redundancy The basic design philosophy of the NEAX2400 IMS is to provide redundant capacity of all critical circuitry such as processors, control circuitry, memory, switching network and power. This is accomplished intelligently. Because redundancy is designed into the system, the NRAX2400 IMS doesn' t reduce port capacity or require dedicated shelves or cabinets to house duplicate February 28, 1989 Prepared by NEC America, Inc UW15 a 128 operating components. Redundancy levels can be tailored to meet your specific requirements. If you choose a fully redundant system, the maximum impact of a card failure would affect only 16 ports. Self-Diagnostics Because the NEAR2400 INS is constructed with the highest quality components, reliability is high and operation is trouble free. However, should a minor fault occur, the self diagnosing programs will detect the fault,d and automatically make the needed corrections. If the problem is beyond the internal correction capabilities of the system, the self-diagnosing programs will sound an alarm identifying the faulty unit which can then be replaced, usually without interruption of service. An RMAT (Remote Maintenance and Administrative Terminal) will interrogate your NEAX2400 INS every business day to check on the health of your system. This is done for every Business Communications System NEA%2400 INS. Often a technician will be dispatched before you are even aware there is a problem. The RMAT Center works in conjunction with the NEAX2400 INS standard self-diagnostic program described above. The NEAX2400 INS takes care of itself. Diagnostics are not a background activity, run at midnight, or when the system is not active. System diagnostics run continuously, every 16 milliseconds at every level. When something goes wrong, no matter how minor, it is reported immediately. 22 . 2 Describe in detail any user convenience, i .e. , station operation, console operation, moves and changes , etc. , greater in your system than the other systems proposed. EFFICIENCY AND CONVENIENCE ANS: The second major category of NFAX2400 INS benefits is its cost efficiency, which is achieved via modularity, reduced energy and floor space consumption, universal ports, long distance control software, and powerful network management that keeps you in control of your system. These topics are discussed below. Modularity The NEAX2400 INS can expand from its minimum configuration to its maximum capacity with virtually no loss of existing hardware. This unique expansion capability allows the system to grow in a cost effective manner and protects against your initial system becoming obsolete. The NEAX2400 INS is a uniquely modular system you configure to meet your needs today. NBC's modular system Pape lag February 28, 1989 Prepared by NEC America, Inc U operating components. Redundancy levels can be tailored to meet your specific requirements. If you choose a fully redundant system, the maximum impact of a card failure Mould affect only 16 ports. Self-Diagnostics Because the NEM2400 IMS is constructed with the highest quality components, reliability is high and operation is trouble free. However, should a minor fault occur, the self diagnosing programs will detect the fault and automatically make the needed corrections. If the problem is beyond the internal correction capabilities of the system, the self-diagnosing programs will sound an alarm identifying the faulty unit which can then be replaced, usually without interruption of service. An RMAT (Remote Maintenance and Administrative Terminal) will interrogate your NEAX2400 IMS every business day to check on the health of your system. This is done for every Business Communications System NEAX2400 IMS. Often a technician will be dispatched before you are even aware there is a problem. The RMAT Center works in conjunction with the NEAX2400 IMS standard self-diagnostic program described above. The NEAX2400 IMS takes care of itself. Diagnostics re not a background activity, run at midnight, or when the system is not active. System diagnostics run continuously, every 16 milliseconds at every level. When something goes wrong, no matter how minor, it is reported immediately. 22.2 Describe in detail any user convenience, i.e. , station operation, console operation, moves and changes, etc. , greater in your system than the other systems proposed. EFFICIENCY AND CONVENIENCE ANS: The second major category of NEAX2400 IMS benefits is its cost efficiency, which is achieved via modularity, reduced energy and floor space consumption, universal ports, long distance control software, and powerful network management that keeps you in control of your system. These topics are discussed below. Modularity The NEAX2400 IMS can expand from its minimum configuration to its maximum capacity with virtually no loss of existing hardware. This unique expansion capability allows the system to grow in a cost effective manner and protects against your initial system becoming obsolete. The NBAX2400 IMS is a uniquely modular system you configure to meet your needs today. NEC' s modular system Page 130 February 28, 1989 Prepared by NEC America, Inc starts with as few as 184 ports and expands to as many as 23, 184. Sophisticated value-added services are incorporated just by adding compact modules which stack right on top of existing units and install quickly while the system keeps working. The NEAX2400 IMS value-added modules give you the ability to adapt quickly and economically to your company's changing needs by choosing the advanced information services you want. . .when you want them. They NEAX2400 IMS' building block architecture lets you buy only what you need today and expand in increments that match your future growth. With NEC's solution, you do not buy costly cabinets and grow into them. Our system is designed for incremental cost-efficient growth. Costs are minimized through affordable modules that incorporate processing, ports, and time slots. NEC's system is the only one that evolves with you, to grow as gradually or as swiftly as your company grows. Energy Savings and Space Savings You can expect to save on your monthly electricity bills if you choose the NEAX2400 IMS. Through employment of state-of-the-art technology in the system circuitry design, NEC has been able to reduce power consumption. As a result, the current consumption of the system has been reduced to 60% of many conventional electronic PBX systems. This energy saving system design allows for the use of much smaller air conditioning equipment. In parallel with the energy savings, the space requirement for the system has been reduced. The small footprint of the NEAX2400 IMS reduces your monthly operating bills by requiring less floor space, real estate, air conditioning, ventilation, and power. Universal Ports While other PBXs may have dedicated ports which are preconfigured to a fixed percentage of trunkage and station equipment, the NEAX2400 IMS has universal port assignment. Lines and trunks are totally universal. There is no distinction between port slots for trunks, versus port slots for station equipment, for example. Station and trunk cards can be plugged into any open, available slot. This is unlike most other PBX's that may require you to add cabinet or shelves because the available ports do not allow you to plug-in the type of card you want. You may have enough room in your system to add a 16-port station card, but the "rules" about where different kinds of cards can go restricts you from putting a trunk card into the free slot, so you must add another shelf. This never happens on the NBAX2400 IMS. Each PIM (Port Interface Module) provides 184 universal ports which you assign as required. There is nothing Page 131 February 28, 1989 Prepared by NEC America, Inc complicated about adding more ports. No factory reconfigurations are required. Another important benefit of the NBC approach towards universal ports is the freedom from worries about "balancing the traffic" on a shelf and/or within a cabinet. Some PBXs require that the types of cards on a shelf be arranged so as to balance the demands on their time slot "backplane" . For example, a T1 card interface might be too demanding and consequently the other cards on that shelf must be less-demanding in terms of traffic- bearing requirements. Again, the MEAX2400 IMS has no such traffic-balancing concerns. Ports are universal, time slots are always available whenever port slots are available, and you add whatever type of port interface card your company's growth demands. Cost Controls The NEAX2400 IMS makes it possible for you to get a firm grasp on telecommunication costs through the use of least cost routing, class of service restrictions and call detail recording. While all modern PBXs support these type of features, NBC provides especially powerful cost control capabilities in networking environment. For example, in a CCIS network you are able to tell where a call originates, what facilities across the network were used, and why. Service restrictions may be based on the number dialed, based on the telephone doing the dialing, based on the password of the person doing the dialing, or all of the above. Up to 11 digits may be screened, and tables set- up to control dialing for each and every area code in the United States. NEC's call detail recording provides comprehensive detail, empowering the network administrator with the information needed to bill-back user departments , plan the addition of alternate long-distance facilities, and create customized reports according to your company's standards for cost accounting. Network Management Cost efficiency is realized using the MAT (Maintenance Administration Terminal) which provides user-friendly comprehensive management of your NEAX2400 IMS. Detailed, easy-to-understand traffic reports allow you to configure your communications network for maximum cost savings. Unlike other PBXs that require an on-site visit to assess your system capacity, information on port assignments is available to you at a glance. Because the MAT is an NBC Advanced Personal Computer, it can be used for running word processing, spreadsheets and other business applications. Page 132 February 28, 1989 Prepared by NEC America, Inc 22 . 3 Why do you feel our firm is able to install and maintain the total system as requested? ANS: NBC America, Inc. has been very successful with installation and maintenance of many systems either installed by distributor or NBC America, Inc. Customers like Scripts Institute in San Diego or County of Sonoma or Hartnell Colleges. 22. 4 How could you provide assurance to the City of Dublin that the initial system as proposed will be available and be delivered by the required delivery date? ANS: NEC is willing to Bond the project to provide insurance of delivery. Due to the modularity of our product, our Dallas manufacturing plant would be able to produce a new system in less than 30 days. 22 . 5 Describe how your company achieved its reputation in the marketplace, both for your company and the system you are proposing. NEC AMERICA, INC. A WORLD LEADER IN COMMUNICATIONS AND ELECTRONICS NEC is one of the 10 largest telecommunications and electronics companies in the world with over $18 billion in annual revenues. Founded in 1899, we have over 85 years of experience as a producer of telecommunications equipment and more than 30 years as a computer manufacturer. There is no longer a need to choose between a telecommunications supplier or a computer provider because NEC is both. NEC's divisions produce, market and service a wide range of products in four basic areas. These include a full line of communications equipment, computers, electron devices and home electronics. The communications division manufactures everything from telephones to carrier systems for use in terrestrial, submarine and space communications. Major telephone companies around the world buy switching systems from NEC. Telephone systems ranging from 3 to 20,000 lines are marketed to private businesses, hospitals, universities, hotels/motels and governments throughout the U.S. and the world. Facsimile equipment, teleconferencing systems, microwave, satellite, fiber optic and laser communications gear, mobile radio equipment and pagers, broadcast equipment and satellites all are produced by the communications division. NEC is a major force in each of these markets. For example, NEC provides partially or completely more than one-half of all the satellite communications earth stations. Page 133 February 28, 1989 Prepared by NEC America, Inc The computer and industrial electronic system division produces a complete range of computers and software. Laptops, PCs, minicomputers and mainframes are among the best known products of this division. Many are integrated in NBC communications networks. Advanced electronic systems, such as sophisticated mail processing equipment for post offices help provide solutions for tightly focused business needs. Artificial intelligence is included in some products, such as NBC' s unique Automated Fingerprint identification System, which is being used by law enforcement agencies around the world. Supervisory control systems for telecommunications networks are another example of the complementary nature of NBC's product line. NEC makes its own electron devices to assure top quality in its products. NEC exercises tight control over production of our IC, LSI, VLSI, and semiconductor devices to achieve the highest quality and reliability. Thanks to our attention to detail, NEC has won Japan's Deming Prize for quality control. NEC produces electron devices for internal consumption and for sale. As the world' s largest supplier, we are promoting expanded local production of electron devices worldwide Even products manufactured in the home electronics division find their way into a fully integrated communications network. VCRs and color TV receivers are used in teleconferencing centers. Videotex terminals may be used in a variety of settings to access information data bases. NEC is a broad-based dependable company providing equally dependable products and services throughout the world. CSC CONCEPT NBC's diverse capabilities are united in the CSC concept. Since 1977, NEC has pursued a vision of a more constructive environment in which computers and communications free people from tedious tasks to concentrate on creative activities. This concept drives development of products and systems designed to improve life for all people, everywhere. Clearly, NEC has the product line needed to put together integrated computer and communications networks. RESEARCH AND DEVELOPMENT CSC is fueled by the annual commitment of more than 10% of sales to research, development and engineering. In 1987 , this commitment totalled $1.68 billion. NEC has earned a reputation for leading the market in reliability Page 134 February 28, 1989 Prepared by NEC America, Inc and value. This RED effort assures that NEC products maintain their technological edge at the same time. COMMITMENT TO ISDN NEC is pleased to participate in the development of the Integrated Services Digital Network which we see as an industry-wide endorsement of the CSC concept. Our active participation in the T1D1 and T1C1 committees permits us to guide development of user network and public network interface standards that will provide maximum benefit for users and service/equipment providers alike. NEC began making ISDN capabilities available to our customers in 1986 when we introduced the TA-100/300 line of analog Terminal Adapters, 200D/1000D line of Integrated Services Terminals, the Intelligent Workstation and the ISDN LAN Module. Furthermore, in January, 1985, the NEAX2400 INS became the first PBX cutover to support CCITT Signaling System #7, on which ISDN Intermodal control is based. The NEAX2400 INS modular architecture makes it easy to evolve to full support of the public ISDN with minimal additions of new equipment. And thanks to CCIS, ISDN capabilities are available to NEC customers today on a private network basis. For example, local enhanced calling features such as automatic callback, executive right-of-way, and calling/called number display are available network-wide. Incoming call screening, simultaneous voice and data transmission and switched data transmission at up to 64 bps are available through the PBX using our Intelligent Workstation. Our terminal products conform to CCITT aB+D Interface standards and are described at greater length in Section 5. When ISDN Primary Rate Access is established (23B + D) , NEC will provide the necessary interface to connect NEAX2400 INS systems and networks to the public ISDN. NEC's participation is ISDN field trials in Denver and San Francisco is helping to bring implementation of the public ISDN closer to reality. NEC's commitment to CSC is your assurance that access to the public ISDN will be made available to our customers in a cost effective manner as soon as the standards are fully defined. GLOBAL MARKET NEC products are sold in over 140 countries around. the world; more countries than any other telecommunications and electronics firm. NEC America, founded in 1963, brings the creative spirit of CSC to the United States. Page 135 February 28, 1989 Prepared by NEC America, Inc Initially, all sales and service were handled by distributors. With over 500 locations coast to coast and more than a million PBX and key system lines installed, they provide a broad range of services to customers. Now NBC' s sales efforts are being augmented by a direct sales force that was established in order to facilitate sales for the NEAX2400 INS and related products in the rapidly expanding California market, and to respond to customer requests for direct purchases and systems integration. Our direct sales and service teams can be counted on to provide the very highest standards of responsiveness and dependability. All sales and service personnel are trained at NEC America headquarters or local regional offices by a staff of qualified telecommunications engineers. This policy assures a consistently reliable quality of service. U.S. MANUFACTURING PLANTS With its many sales and service offices and nine manufacturing plants NEC directly employs 6,000 people in the U.S. The NEAX2400 INS hardware and software is produced in our Dallas plant and therefore qualifies NEC for Buy America programs. Other products manufactured in the U.S. include communications equipment in Hillsboro, Oregon and Melville, New York; electron devices in Roseville and Mountain View, California; computers in Boxborough, Massachusetts; and home electronics in Atlanta, Georgia. Sponsorship of the Davis Cup, the World Series of Golf, and diverse activities in the arts and education demonstrate some of the many ways in which NEC contributes to the community. MAJOR NEC CUSTOMERS Customers using the NEAX2400 INS include some of the largest U.S. and international industrial and service firms. A partial list appears on the next page. NEC' s commitment to providing the ultimate in product and service quality stands behind them and every one of our customers. Page 136 February 28, 1989 Prepared by NEC America, Inc FINANCING Creative business solutions are partly defined by their ability to provide benefits at the bottom line. Several financing alternatives are available to meet the needs of your of your company's balance sheet, including an in-house leasing program. This is just another way in which NEC provides customer support. Your sales representative can describe financing options and work with you on a specific package. 22 .6 Describe how the City of Dublin and CSD can determine the integrity of your company. ANS: NEC America, Inc. has been in the United States for 26 years and NEC Corp has been in business for over 100 years. Our name has become synonymous with reliability and integrity. This has allowed NEC to maintain its market presence and be in the top Fortune 100 Companies internationally. 22 .7 Describe in detail what is your company' s long term service commitment, and dhow you meet this commitment. To strengthen customer service NEC has brought manufacturing to the United States and has formed a direct marketing arm. This has enabled NEC to get closer to customers and respond quickly to needs and demands. As a result, NEC has sharply increased the Field Support people and Technical Support centers to backup local support. Our Los Angeles Service Center is on line 24 hrs/dap to dispatch technicians when needed. 22. 8 What assurance does the City of Dublin have your system will be compatible and integratable with new offerings in the fast changing telecommunications office automation and data communications industry? Despite the awesome stature of companies like IBM and AT&T, NEC has found itself better suited than most to meet the challenges of the new information age. The company currently stands among the world' s top five companies in sales of all three technologies--ranking fourth in telecommunications, fifth in computers and first in semiconductors. IBM and AT&T may be bigger in their respective fields, but NEC is the only company with a top ranking in all three areas. also, because of its world class semiconductor technology, NEC is able to produce almost any type of finished electronics product that it wants. "To the extent that any company in the world can, be Page 13 7 February 28, 1989 Prepared by NEC America, Inc considered the complete electronics manufacturer, NBC is it" says Rajiv Chaudhri, an analyst with Goldman Sachs & Company of New York City. 22 . 9 What makes your company unique in the marketplace, different from the other suppliers, in terms of the City of Dublin' s overall requirements and our ability to meet them? ANS: NEC America, Inc. by offering the NRAX2400 IMS will supply the city with a product that is widely adaptable in today's ever changing market place. Whether it be voice communication features, data communications or ISDN, the NEAX2400 IMS has the architecture that is best suited to adapt. 22 . 10 Why should the City of Dublin select your company and the system you are proposing above your competitors offerings? ANS: The NEAX2400 is microprocessor controlled. By utilizing multiple microprocessors mundane functions like lighting a message waiting light does not tax the main processors memory, freeing it up for call processing. 22. 11 Why should the City of Dublin select your company and the system you are proposing above your competitors offerings? ANS: NEC America, Inc offers the City of Dublin the most reliable system on the market today. Backed by direct manufacturer support. With our service staff in Pleasanton, we are close to your location. As a business relationship, NEC America understands your need and can offer references like Redwood City, City of Santa Barbara, City of Santa Ana, County of Sonoma, etc. All of which use the NRAX2400 IMS and are very pleased. Page 138 February 28, 1989 Prepared by NEC America, Inc J y i #: i' Z, �17 t" W a P ,2 ti .tda��'S' aKv � z'f fi aV r . ,r , r �� ✓ n a rA ` w^ wq r M, NO 1t. •m , { yhit 10"H'. .� , trr� �*.i' g +fa �jF t n� "� �i c �, a +hM1� t tig�� r (rr MODULE n i 'd pv"'i 4M�t 46 ytl _,_ �eom a ✓ 1 � PIM rnx r�, t t T urn#� ATTENDANT CONSOLE 1 ',Yx a , BSCM it b '?-...., .!m ';j$ f.. ` ■ IL i, U 'ilfl t � t k{ ,'�Jt*T#{ S3t `.,1' `e t ; r' _.— v. !' �'> . 1 Y t} f°r p it y{•ati by 44,3 t v, ! K r Vp {4 irrin v 5 s�t 8- ' tj EXECTVTERMIL r, A 'yr�'``«yi rS `! § --E i t r�„� ' + a t," l y — `P v s ',t.h...--- 4 3�'�i x�Ia:..+ r}-t���.� � to ;4�3-e•,y. . it'~.�w'°tT-t4� �tj aS 6�?r��✓tr„{ ,4 �3” s � — — A� jni;�f � \�"i' ��a`�S5"t'ti;,b r7y}�•�,�P.nf�Y�.�''k�3 lF�i�>r:., { 't ti t1.♦; h 'h4!{ 1* s. !' 1 1 0 o I r tl% L oo❑ ft,. r + !` Y 3"{ 4jR� s *��,�� Y'V� F' aoo { oo❑ >. ss ro � v r �! s. 1 6S h .+ _ ' a o oaYi' rr'�: oo❑ r .t t �• e s I t s pT =SINGLE UNEt x M ad ' riff ' , Advanced new system brings small and medium-sized ti der businesses into the Information Age. f The NEAX2400 Single Interface Module provides and last number redial let users place their calls q' �� advanced voice and data communications faster and more accurately.Automatic callback ,k capabilities in a compact,expandable system. lets them go on with their work when encounter- °`''''' Financial institutions,medical or educational ing a busy signal,with their call completed auto- facilities,and other sophisticated offices may matically as soon as both stations are free.With begin with a system for as few as 32 lines.Addi- NEC's 8-button and 16-button D'erm r" terminals, tional capacity—up to 464 ports—may be users access these and dozens of other produc- } added inexpensively whenever needed. tivity-boosting features at the touch of a button, ",r,m, The system starts with a single Basic Module without having to memorize or look up access (BSCM),which houses general system compo- codes. nents plus access to up to 160 ports,which the Data capabilities can be added whenever user may designate for trunks,phones,or data and wherever desired.The Data Module enables terminals.Capacity is expanded by adding users to connect a personal computer and compact,stackable units called Port Interface communicate with another PC,with a central Modules(PIMs).One PIM raises capacity to 344 computer in the home office,or with Dow Jones ports;a second brings the total to 464,Further or other public data services.Data Adapters f, expansion,into a NEAX2400 IMG,MMG,or even snap into digital D'etm instruments,allowing ni %Lr 5' UMG(with a capacity of over 20,000 ports),is connection of data terminals for simultaneous ° t ' also cost-effective,since these configurations voice and data communications.And Dtolm employ the same PIM design, Executive Terminals,complete with handset, The Single Interface Module provides all the dashboard,CRT and cordless keyboard,combine 4" { FPM latest time-saving phone features,Speed-dialing voice and data in a single unit, r; EXHIBIT i:0 Specifications: System Capacity: BSCM up to 160 ports PIM-0 up to 184 ports PIM-1 up to 120 ports Total:464 ports Instruments: Single line D1err, 8-button Dterm 16-button D1e°" Die-,Executive Terminal NEAX2400 Attendant Console Maintenance Terminals: 16-button Dl­- Maximum Space NEC Advanced Personal Computer(APC) Requirement (w x d x h): 1'5"x 1'10"x 3'3" Environmental Requirements: 417-86°F 15%-65%humidity Switching Network: TD-PCM Control: 16-bit CPU—single processor only Data Capabilities: Up to 19.2 K Asynchronous,using Dterm Data Adapters or Data Modules Application Packages: Hotel/Motel;Business Line Cards: Analog and Digital Generic Memory: EPROM Operating Memory: RAM Memory Backup: NiCad battery Special features: Dlerro Terminals: Microprocessor-controlled instruments with over 100 features to save time and improve communications efficiency. ' Port Microprocessors: Located on printed circuit cards.Port Microprocessors control the operation of trunks,phones,data terminals,etc.Port Microprocessors are inherently reliable,and distributed design maximizes reliability, since failure of one Port Microprocessor affects only the ports on that circuit card,not the whole system, Maintenance and Administration: Main Processor performs a constant check of all circuitry,identifying faults for swift repair.Diagnostics may be performed from remote facili- ties,saving the cost of on-site service calls. Default data means terminals provide service upon installation,with- out data base programming.Programming specific features can sub- sequently be accomplished easily,using 16-button Die–terminal, Station Message Detail Service can be used to provide complete, itemized records of call activity,for traffic analysis,controlling employee phone abuse,billing clients for phone expenses,etc. The information contained herein Is subject to change without notice at The sole discretion of 1�� NEC America,Inc. ■�I.� Business Systems Soles Division NEC America,Inc. Business Systems Sales Division 8 Old Sod Farm Road, (c)1986 For more information on the NEAX24001MS,contact Melville,NY 11747 NEC America,Inc, the NEC Regional Office in your area. 516-753-7000 c-c Computers and Communications Q[ 184037 . ­ I 11 I--- . - —1-11. , .. . '5 .. + • . , .11'.I ., '':I . .. : - , . . . 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S IT r nl.` p a I� r° S.F�1 " i y 9 r✓L P d r t bt'vr f �+h�a {)5'-,'*�1'a�x✓ 4�.v ��r� Ij 49 c is J r4 F 'k I .I .v �,1 .,46...1. �i �<. .rs.° +.,a,N•�'%r'.. �'z I� �1.ti6 �, .v,.,�� ::I{rS 1 �i d .�,t:E>.�kt+c'r'y., r+ .IG I:.�' 1._.r.4,.,i did ! 1 x. t "',t, c X71 'N Y } f 1 ,It TM Your communication system is costing your company time and money you can't afford to waste.Missed phone calls,lost or nonspecific message slips,piles of unread memos,along with ris- ing long distance phone bills and overused overnight delivery services,translate communication inefficiency into wasted dollars. Some of the wasted dollars are ;e> "hard," identifiable costs. Many more dollars are wasted in"soft," intangible areas.When communica- tion stalls, your decision making process is delayed, e b>4 causing your production to go down and your costs to go up. CINDI,the Central INforma- , tion Dispatch voice messaging system, solves every one of these common communication problems. Created by Genesis Electronics Corporation,CINDI uses the latest in voice digitization technology to record and store messages.The many functions CINDI offers turn your business phone into an executive assistant that enhances effectiveness and productivity throughout your company.More importantly, CINDI means dollars saved for you. - - l CINDI—A Powerful Communication Tool -• w CINDI Enhances Productivity °+�O Productivity is an elusive term.Successful busi- nesses know that when productivity is up profits � ,y :. are up.Conversely,when productivity is down, profits are down.But finding ways to enhance ` �VZ efB O r productivity is not easy. SS!Sv^�U I _ 9II wx I -�- W r�'o s•• p11hG�\"T� i - ! ,may .,�,� °•Gu 4o.rnr t _ is accessible r hours a day,so information "a o can b - can be transmitted during aneak hours.This re- salts in substantial long distance rate savings.Be- "Ta- cause CINDI doesn't quit at 5 p.m..your business contacts in other time zones can always reach you so current information is available at the start of every business day. d• I� Written memos have been estimated to cost 6e- .,-{. I I twee.S5.00 and 575.00 each.CINDI can disperse �� ' When CINDI takes the message,callers can leave the same amount of information in minutes with- messages as detailed as necessary.In addition. out paper.Fewer office memos mean savings on a messages are conveyed in the caller's own voice. �. ...... fundamental business expense without sacrificing Messages are received exactly as they were re- ..=••---•• important contact. corded.CINDI works for you 24 hours a day, .....; CINDI actual) records the sender's voice through Your phone system.message center and operator making time zone problems and additional night y 0 workload are substantially reduced with CINDI as services a thing of the past. ' voice digitization technology,so you get the bene- well.With CINDI,you avoid the need for a second = fit of hearing the tone and inflection used.CINDI - ' console,additional pick-up sets,20-autosn sets, answers your phones,takes messages,and stores _ them for your review.CINDI can even forward your equipment for message centers,or radios.CINDI = .....; messages at any preselected time to any extension reduces your capital outlay.monthly operating • or phone number you choose. and maintenance costs and staffing requirements. One way that's been proven,however,is by saving :i......;. while at the same time,enhancing the speed and time.When phone calls interrupt meetings. CINDI is a powerful business tool when you send accuracy with which important information is conferences,sales presentations or think time. \ n _' h o n e ��•,, - •, messages.too.CINDI allows you to send mes- conveyed to and from your company. Q productivity is reduced.In addition,phone sages to one user at a time or record one message 0 conversations themselves can take the long way • ,_` - for delivery to as many as 32 users.CINDI will around to get to the important information that even call a nonuser to deliver your message.You must be conveyed.Time-wasting chit-chat about •+ -•�• can also keep in touch with outside callers by the weather costs you money that CINDI can save. f making them guests in your mailbox with their Since many business calls don't require two-way • - own personal password so they can retrieve your ,y, conversation,providing an accurate,confidential I -- i -- -- messages intended only for them. 3+ way to leave messages can be a key factor in = All of this is done quickly and accurately with no increasing productivity. f r` disruption of your business day.And it's accomp- lished with the touch of a button from any phone t 1 in the world! CINDI Saves Money CINDI's ability to take and deliver messages , efficiently eliminates needless and expensive call- backs.Studies show that 75%of all calls are not completed on the first try,and 50%of all business calls relate only one-way information.In addition, since messages are usually more concise than person-to-person conversations,time is saved on every call.And shorter calls mean savings. Functions Sales Purchasing Customer Service General •Receive pdcingiproduct availability information •Receive interdepartmental Dart requests •Receive customer service requests •Transmit company-wide bulletins •Transmit sales figures •Receive quotes from vendors •Transmit field instructions to field engineers •Call meetings •Receive customer credit standings •Transfer parts information •Receive field engineer statuses •Handle after-hours calls •Receive product information requests •Screen vendors'calls r •Exchange technical information with engineering •Enjoy uninterrupted work time •Transmit lead information Distribution r Marketing .Transmit planned delivery schedules •Communicate with advertising agencies •Transmit last-minute schedule changes •Coordinate production of sales literature •Receive drivers'statuses •Receive input from sales people •Convey new product information CINDI Applications Manufacturing Professional Service Genesis and CINDI,Technology For People as many uses as you can imagine... Manufacturers use CINDI for communications to � It's the people at Genesis Electronics that make field locations and for intra-plant communications, the company and CINDI unique.The staff at Gene- _ One international heavy-duty machinery manufac- sis is sensitive to the people side of technology, e r turer uses CINDI to stay in touch with its service '`a: and,as a result.CINDI is designed to make even a _ personnel around the world.Placing customer first time caller feel at ease.Communicating with Dial requests and dispatch information in the service CINDI is as easy as talking to a phone receptionist. �g a ill person's voice mailbox has eliminated time zone B Step-by-step prompts help users leave their �. problems and improved customer service.CINDI messages exactly as intended. also can be used for branch office contact and /• -• Q1?aintingBDearagn9 .442.6A coordination within the plant.This internal com- -✓ Genesis Electronics'quality control in the manu- a munication avoids parts shortages and back -- - 5 n,.- facture of CINDI exceeds the standards of many of orders,and speeds interdepartmental and -��;a- 1 America's most successful high tech corpora- inter shift communication. y. tions.Genesis'quality assurance program meets �"" ..�:• U.L.requirements.and rigorous product testing j, -���,c�-_,r"' � ensures that quality and reliability are built into every unit. vZ . fir' nit Three major benefits of CINDI have been noted by professional service firms.Project and deadline 7 CINDI has a proven track record in a wide variety management is improved,client services and of 6usines5 applications.The successful expert- relations are enhanced and coordination of field — ence companies that are using CINDI may personnel is smoother.A West Coast newspaper help you identify how voice mail can save your publisher uses CINDI to handle messages and company time and money. meet deadlines.Legal and accounting firms are using CINDI to keep in touch with clients.since Banking/Finance clients can leave personal,confidential messages The timing of communications is crucial in finan- 24 hours a day.Engineering and architectural Q C firms are using CINDI to increase productivity and cial success,and CINDI delivers information taster than ever before possible.Much of the intorma- cut costs.especially travel and phone expenses lion in the financial services industry is confiden- for field personnel. lial,and CINof maintains the best security of any CINDI's specifications are as impressive as its telephone messaging system.Banks are using a myriad communication features.Outstanding CINDI to keep the management team in touch for f t a details such as 19-inch EIA rack mountable critical information on funding projects.loan ap- - I - '- cabinetry,gas tight DIN connectors,and 30 mil. provals and branch management communications. _ ?`� _ i • - _ -; gold covered mating surfaces make its quality and CINDI handles this information any time,even - •^fir t e value evident. when users are tied up in meetings,or across - In addition,Genesis'corporate commitment to many time zones to ensure up to the minute =: �,~-_;. -�. prompt customer service,backed by a team of ex- information is available at the start of business - - - each day.Fast.smooth information flow means - perienced technicians,assures users of a product more business is handled more efficiently.As _ _ - -_ y J} supported by technical expertise long after initial administrative expenses drop,profits increase. installation.And because CINDI has been designed with self-test diagnostic features.Genesis techni- Distributlon -; '�_ = - - cians can solve many customer problems by -' '^i - <* remote access,avoiding costly on-site service When field reps can call in for immediate informa- - - calls and wasted down time.Genesis'commit- tion on account status,credit approval,inventory _ roant to continuing research and development of availability and promotional specials.sales pro- -- , - both hardware and software ensures that CINDI ductivity increases.Not only are sales increased, _�f - will keep pace with the latest technological but customer service is improved and telephone �,,.�., -. _ advances to meet your company's ever growing bills are reduced. "r - F' -�,_ requirements. CINDI's low price allows nationwide distributors to provide local communications,avoiding long ce distan phone bills and the administrative load associated with one large central unit.In addition to streamlining streamlining distributor sales procedures, CINDI helps distributors keep in touch with suppliers to assure product availability. Other Users (�•, CINDI is also used in government,transportation, .v `f utilities.construction and educational institutions. Benefits realized by these industries include in- creased productivity and cost savings.By using CINDI,your firm,too.will enjoy these proven benefits. • CINDI Features Message Storage and Retrieval with easy access whenever,wherever you want. Message Transfer to other mailbox owners for sharing mutually beneficial information. Message Forwarding to a different phone number -. or extension at a time and place you specify. ..... Call Placement to have CINDI deliver your own re- corded message in your own voice to any number II at any preselected time. Group Messages to distribute a single message to I` up to 32 users. Certilied Messages for assured receipt by any other voice mailbox owner.Confirmation to the sender is with a time and date stamp. Guest Accounts enable you to exchange messages with outsiders,business acquaintances or for ex- pected callers who may phone while you are away. Personalization allows you to welcome your callers with a personal greeting in your own voice. - r^ l GENESIS ELECTRONICS CORPORATION LAKE FOREST TECHNICAL CENTER 103 WOODMERE ROAD ' FOLSOM CA 95630 f (916)985-4050 t 4S 1985 Genesis Electronics Corporation CINDI and central INformation Dispatch are registered trademarks of Genesis Electronics Corporation.Touchtone is a registered trademark of AT&T. System functions and specifications are subject to change subsequent to this printing-