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HomeMy WebLinkAboutReso 57-18 Amending the Classification Plan 2018 RESOLUTION NO. 57 — 18 A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF DUBLIN AMENDING THE CLASSIFICATION PLAN WHEREAS, in accordance with the City's Personnel System Rules, the City Council adopted Resolution No. 30-84 and subsequent resolutions which comprise the Classification Plan; and WHEREAS, it is necessary to periodically add and revise job descriptions in the Classification Plan to reflect current responsibilities and laws. NOW, THEREFORE, BE IT RESOLVED that Resolution No. 30-84 and subsequent Resolutions shall be amended to add the following positions: Special Projects Manager(Exhibit A) Food Service Worker(Exhibit B) BE IT FURTHER RESOLVED that Resolution No. 30-84 and subsequent Resolutions shall include changes to the following amended positions: Cashier(Exhibit C) Facility Attendant I/II (Exhibit D) Senior Facility Attendant (Exhibit E) Slide Attendant (Exhibit F) Lifeguard I (Exhibit G) Lifeguard II (Exhibit H) Assistant Pool Manager(Exhibit I) Pool Manager(Exhibit J) Swim Instructor I (Exhibit K) Swim Instructor II (Exhibit L) Assistant Swim Lesson Manager(Exhibit M) Customer Service Assistant I/II (Exhibit N) BE IT FURTHER RESOLVED that Resolution No. 30-84 and subsequent Resolutions shall be further amended to delete the following job descriptions: Facilities Development Manager Planning Manager Geographic Information Systems Coordinator Permit Coordinator Neighborhood Resources Technician I/II Senior Neighborhood Resources Technician BE IT FURTHER RESOLVED that this document shall become a part of the official Classification Plan for the City of Dublin; and that the changes contained herein shall be effective May 15, 2018. PASSED, APPROVED AND ADOPTED this 15th day of May 2018, by the following vote: Reso No. 57-18, Adopted 5/15/2018, Item No. 6.1 Page 1 of 2 AYES: Councilmembers Goel, Gupta, Hernandez, Thalblum and Mayor Haubert NOES: ABSENT: ABSTAIN: N5/1 14- ATTEST: Mayor avo City Clerk Reso No. 57-18, Adopted 5/15/2018, Item No. 6.1 Page 2 of 2 EXHIBIT A 1 Date Adopted: March 5, 2013 Date Revised: May 15, 2018 Title: Special Projects Manager FLSA: Exempt/At-Will/Designated Management General Purpose: Under administrative direction, performs complex administrative, project, programs and analysis work in support of activities within the City Manager’s Office. Incumbents manage, plan and coordinate the activities of assigned project areas such as potential public/public partnerships and other special projects that are generally assigned to this functional area. Provide highly complex staff assistance to the City Manager/Assistant City Manager and other City departments as assigned. Distinguishing Characteristics: Incumbents in this single classification perform complex and sensitive administrative (and confidential) work on programs with citywide implications. Incumbents assigned to a particular program area have considerable latitude for project and/or program oversight, policy and procedure development and exercise independent judgment, particularly when representing the City with other agencies, boards and commissions, and community groups. Persons appointed to the Special Projects Manager classification are At-Will positions that are exempt from the overtime provisions of the Fair Labor Standards Act (FLSA), exempt from the City’s Personnel System Rules and are Designated Management positions appointed by and serving at the pleasure of the City Manager. Supervision Received and Exercised: Supervision is provided by the Assistant City Manager or designee. Receives administrative direction from the City Manager and/or Assistant City Manager. Provides supervision, as assigned, to professional, technical, clerical and contract personnel. Essential Duties and Responsibilities: The following duties are normal for this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. EXHIBIT A 2 As assigned to program and/or project area, responsible for the design, implementation, administration, monitoring and evaluation of various City projects and projects and programs in the following areas: general administration; community engagement activities, legislative work, strategic planning, public partnerships, and other special projects that are typically assigned to the City Manager’s Office. Undertake studies to determine the financial and operational feasibility and desirability of providing municipal services and programs. Develop and implement goals, objectives, policies and procedures related to the City Council’s adopted Strategic Initiatives. Assist in budget implementation; participate in the forecast of additional funds needed for, materials and supplies. Represent the City to outside agencies and organizations; participate in outside community and professional groups and committees; provide technical assistance as necessary. Research and prepare technical and administrative reports; prepare written correspondence. Develop and conduct studies, needs assessment, research and financial analyses; research and analyze contracts and program of assigned area. Prepare grant applications; write articles and develop other methods for the City to receive regional, State, Federal and national recognition for assigned programs and service areas. Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service. Perform related duties as assigned. Minimum Qualifications: Knowledge of: Modern public administration and management principles, practices and procedures. Statistical methodology, research techniques and procedures. Principles and practices of budgetary and financial record keeping. Fiscal Analysis. Effective techniques and methods of leadership and supervision. Methods of technical and analytical report preparation and presentation EXHIBIT A 3 Effective public speaking techniques. The organization and functions of local government. Pertinent local, State and Federal rules, regulations and laws. Modern office procedures and computer equipment. Budgeting procedures and techniques. Principles and practices of supervision, training and personnel management. Ability To: Organize and direct assigned program areas and/or Divisions of the City Manager’s Office. Perform complex work related to assigned program areas and activities. Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals. Gain cooperation through discussion and persuasion. Interpret and apply City policies, ordinances, laws, procedures, rules and regulations as related to assigned program areas. Deal effectively with City staff and representatives of various public and private agencies; Prepare written material regarding local government activities and assigned programs and make public presentation of materials. Write with sufficient clarity to produce clear, concise and readable reports on a wide variety of topics. Prepare and administer a municipal budget. Supervise, train and evaluate personnel, as appropriate. Work a flexible schedule including evening and weekend hours. Handle pressure of deadlines and work on several projects or processes at the same time. Communicate clearly and concisely, both orally and in writing. Physical Standards: The physical standards described are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EXHIBIT A 4 An employee is regularly required to sit for long periods of time; talk or hear, in person, in meetings and by telephone; use hands and fingers to handle, feel or operate standard office equipment; hand writing and use of keyboard to communicate; see small text and numbers; intermittently move equipment and/or supplies weighing 20 pounds or less. The employee is frequently required to, bend and twist to reach files, walk and stand. While performing duties, the employee is regularly required to use written and oral communication skills; observe and interpret people and situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks with constant interruptions; work under intensive and frequently changing deadlines; successfully interact with those encountered in the course of work; read and interpret complex data, information and documents; analyze and solve problems; interact with City management, other governmental officials, contractors, vendors, media personnel, employees and the general public. Training and Experience: Any combination equivalent to education and experience is likely to provide the required knowledge and abilities. A typical way to obtain the knowledge and abilities would be: Education: Equivalent to a Bachelor’s degree from an accredited college or university with major course work in public or business administration finance, communications, or a closely related field. A Master’s degree is preferred. Experience: Four years of increasingly responsible full-time professional experience in an administrative management and/or operations capacity for a local government agency which included project administration and/or experience in assigned program area. Lead or supervisory experience desirable. A Master’s degree may be substituted for one year of the required experience. Training: Any recent training, such as academic courses and certification programs, which are relevant to this job classification and/or assigned program area. Licenses; Certificates; Special Requirements: Possession of a valid California Class C Driver’s License and Certificate of Automobile Insurance for Personal Liability. Special Requirement: Must have the willingness and ability to: work the hours necessary to accomplish the assigned duties, including evening and week-end hours; attend evening meetings; travel out of town and attend workshops, conferences, seminars during work and non-work hours. EXHIBIT B 1 Date Adopted: May 15, 2018 Date Revised: _____ Title: Food Service Worker FLSA: Non-Exempt, Part-Time/Temporary General Purpose: Works under the supervision of the Recreation Supervisor or their designee to prepare and serve appropriate quantities of food to meet menu requirements. Operates simple food service support equipment in a safe and effective manner including preparation, cooking, and washing assignments, assembly and service bar, storage and refrigeration, utensils and any equipment as part of the daily routine. Maintain high standards of quality in food production, orderly appearance of work area, sanitation, and safety practices. May deliver items to guests maintaining appropriate customer service skills. Supervision Received and Exercised: Receive general supervision from a Recreation Supervisor or their designee. May exercise functional supervision over assigned part-time employees. Essential Duties and Responsibilities: The following duties are normal for this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Prepare meats for cooking by cutting, trimming, grinding or slicing. Clean, cut, chop and slice food for preparation. Cook meat, vegetables, soups, and other foods according to recipe or other instructions meeting the concession menu. Maintain and oversee kitchen safety standards, food handling practices, and the disposal of garbage. EXHIBIT B 2 Clean kitchen utensils and equipment and maintain cooking area in clean and safe condition. Train Staff in food preparation, service, and clean-up duties; and safety and sanitation practices. Ensure proper storage and temperature of foods for serving. Inventory perishables and dry goods weekly and rotate inventory, as necessary. Maintain up-to-date records and prepare related reports as required. Order supplies for menu as required and assist in the receiving and storing of food items and supplies. Build and maintain positive working relationships with co-workers, other City employees, volunteers and the public using principles of good customer service. Performs related duties as assigned. Minimum Qualifications: Knowledge of: Principles and methods of food preparation and cooking. Kitchen sanitation and methods of care and cleaning of kitchen equipment. Basic safety procedures as applied to food storage, preparation and cooking. Basic arithmetic and record keeping procedures. English usage, spelling, punctuation, and grammar. Ability to: Ability to understand written and verbal food preparation and safety instructions Working knowledge of kitchen equipment and food production procedures Ability to operate large and small kitchen equipment and tools Ability to perform basic math Prepare quality food according to a planned menu of tested and uniform recipes. Serve food according to departmental policies, and procedures, and practice and promote portion control and proper use of leftovers. EXHIBIT B 3 Store and handle food items and supplies safely and according to established procedures. Maintain a clean and organized storage area. Correct unsafe conditions in work area and promptly report any conditions that are not immediately correctable to supervisor. Maintain personal appearance and hygiene. Operate tools and equipment according to prescribed safety standards and follow established procedures to meet high standards of cleanliness, health, and safety. Keep garbage collection containers and areas neat and sanitary. Handle and record cashier functions accurately. Help record food requisitions and order necessary supplies. Maintain daily food preparation records. Promote teamwork and interaction with fellow staff members. Deliver and receive written and oral instructions. Communicate in an effective manner. Exercise courtesy and tact in dealing with patrons. Deal with difficult or stressful situations in a calm and professional manner. Establish and maintain cooperative working relationships with those contacted in the course of work. Perform related duties as required. Physical Standards: The physical standards described are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee is regularly required to stand for long periods of time; talk or hear, in person, in meetings, and by telephone; perform grasping and fine manipulation to operate standard commercial kitchen equipment; and reach with hands and arms. Employee is frequently required to bending/stoop, frequent kneeling/squatting, pushing/pulling, and twisting, and walk. On an intermittent basis, employee is required to lift or carry weight of 40 lbs. or less. EXHIBIT B 4 Tools/Equipment Used: Standard large and small kitchen equipment and tools including electric slicer, mixer, pressure steamer, deep-fat fryer, sharp cutting tools, stove, oven, dishwasher, and food/utility cart. Environment: Work inside in kitchen environment; exposure to extreme hot and cold temperatures, extreme humidity, noise, vibration, microwaves, biological hazards (bacteria, mold, fungi), chemical hazards (fumes, vapors, gases), electrical hazards; work with hands in water; work around machinery with moving parts; work on slippery surfaces Mental Demands: Work with frequent interruptions; maintain emotional control under stress While performing duties, employee is required to speak, read and follow simple written and oral directions; use written and oral communications, and interact with employees, volunteers and the public. Training and Experience: Any combination equivalent to education and experience likely to provide the required knowledge and abilities are qualifying. A typical way to obtain the knowledge and abilities would be: Possession of a high school diploma or equivalent; 18 years old AND Six (6) months (equivalent to 1000 hours) of verifiable food handling ex perience in the food service industry as a food service worker, kitchen helper, waiter, busboy, or similar position. Substitution: Completion of twelve (12) semester units or equivalent credits in Food Service, Culinary Arts, Dietetics and/or Nutrition can substitute for six (6) months of food handling experience as described above. Licenses; Certificates; Special Requirements: Possess valid current Food Handling Certification from ServSafe or ability to attain certification prior to assuming duties as a Food Service Worker. Any offer of employment to an adult who will have direct contact with minors is conditional upon submission of completed fingerprint screening and a satisfactory background check. Current certification in First Aid and CPR is desired. Possession of a valid California Class C drivers’ license and Certificate of Automotive Insurance for Personal Liability. This classification is designated as a Mandatory Reporter; Completion of Mandatory Reporter training is required within one month of employment. EXHIBIT C Date Adopted: February 12, 1990 Date Revised: May 15, 2018 Title: Cashier FLSA: Non-Exempt, Part-Time/Temporary General Purpose: Collect fees from public swimming pool patrons, register participants for classes, greet and welcome the public and perform a variety of related general clerical duties. Supervision Received and Exercised: Receives immediate supervision from assigned supervisor and functional and/or technical supervision from higher-level clerical and/or technical personnel. Essential Duties and Responsibilities: The following duties are normal for this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Collect fees from public swimming pool patrons and aquatics class registrants, and issue pool passes; Complete daily attendance and cash receipt report forms; Answer the telephone, provide information to callers and write messages as needed; assist customers at the front counter; Perform general clerical work such as issuing receipts, photocopying, and filing; Perform light maintenance work such as emptying wastebaskets, sweeping, and opening and closing an office; Maintain clean food and stock areas; Maintain accurate inventory of food and merchandise items; Receives inventory, moves and lifts food and beverage products and supplies; EXHIBIT C Ensures proper food handling procedures are followed including wrapping, labeling, dating, stocking, storing; rotating and checking temperature of products; Clean and sanitizes work station and equipment; Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service; Perform other duties as assigned; Minimum Qualifications: Knowledge of: Basic arithmetic, including addition, subtraction, multiplication and division; Point of sale or cash registers; English language skills, including punctuation and spelling; Safe food handling procedures. Ability to: Follow written and oral instructions. Communicate in an effective manner; Exercise courtesy and tact in meeting or talking with the public; Deal with difficult or stressful situations in a calm and professional manner; Establish and maintain cooperative working relationships with those contacted in the course of work; Follow proper food handling procedures including wrapping, labeling, dating, stocking, storing, rotating, and checking temperature of products; Use of a personal computer and ten key adding machines is desirable. Physical Standards: The physical standards described are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An emplo yee is regularly required to: sit at desk and in meetings for long periods of time; talk or hear in person, in meetings and by telephone; use hands and fingers to handle, feel or operate standard office equipment including cash register; and reach with hands and arms. Intermittently, twist to reach equipment surrounding desk; walk to observe department activities; bend and squat to perform file searches; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written EXHIBIT C means; attend various meetings and workshops at locations other than primary worksite. While performing duties, the employee is regularly required to use written and oral communication skills; know laws, regulations and codes; remember personnel rules, legal and code requirements; and ex plain and interpret codes, policies and procedures; interact with City management, other governmental officials, contractors, vendors, employees and the public. Training and Experience: Any combination equivalent to education and experience likely to provide the required knowledge and abilities are qualifying. A typical way to obtain the knowledge and abilities would be: Education: There is no educational requirement for this class; equivalent to completion of two years of high school is desirable. Experience: Work experience is not required; experience in handling money and cashiering is desirable. Licenses; Certificates; Special Requirements: At time of hire, must be 15 years of age or older. Any offer of employment to an adult who will have direct contact with minors is conditional upon submission of a completed fingerprint screening and a satisfactory background check. Current certification in First Aid and CPR is desired. Possession of a valid California Class C drivers’ license is not required for this class, however, if an employee possesses a valid license, he/she may be required to provide a Certificate of Automotive Insurance for Personal Liability. This classification is designated as a Mandatory Reporter; Completion of Mandatory Reporter training is required within one month of employment. EXHIBIT D 1 Date Adopted: February 15, 2000 Date Revised: May 15, 2018 Title: Facility Attendant I/II FLSA: Non-Exempt, Part-Time General Purpose: Under general supervision, oversees the proper use of a community recreational facility; performs a variety of custodial tasks; and assists the public and staff in their use of the facility. Duties include supervising, setting up and cleaning community recreational facilities during use by private parties and community groups. Facility Attendant I classification performs set-up and take-down duties, opens and closes for daytime rentals and weekend leisure classes. The Facility Attendant II classification is distinguished from the Facility Attendant I level in that it has some training responsibilities of new attendants, functionally supervises Facility Attendant I employees, and closes the building after rentals and weekday leisure classes. Distinguishing Characteristics: The Facility Attendant I/II classification is flexibly staffed as defined in the City’s Classification Plan. After gaining the experience and knowledge to perform the full range of journey level tasks and fulfilling any special requirements for the journey level, the employee could reasonably expect to progress to the higher level based upon the judgment of management and approval by the City Manager. Essential Duties and Responsibilities: Facility Attendant I/II Opens and closes facilities as scheduled for use. Sets up furniture or equipment for activities scheduled and sees that it is in proper condition and is replaced after use. EXHIBIT D 2 Monitors activities of facility users for appropriate and safe conduct. Cleans up after facility users and sets up for subsequent activities. Sweeps and mops floors as required. Keeps restrooms and kitchen clean and well stocked with paper towels, tissues, etc. Empties garbage throughout the facility as necessary. Secures the facility upon leaving. Other duties as assigned. Facility Attendant II Makes written reports of damage to equipment or facility. Trains attendant staff on facility and rental procedures. Lead attendant for evening rentals and weekday evening shifts. Responsible for monitoring adherence to building rules and party limitations. Minimum Qualifications: Knowledge and Abilities: Ability to do heavy physical work including the lifting and moving of tables and chairs. Ability to follow written and oral instructions. Ability to deal effectively and courteously with the public. Must be available to work nights, weekends and holidays. Physical Standards: The physical standards described are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EXHIBIT D 3 An employee is regularly required to sit for long periods of time; talk or hear, in person, in meetings and by telephone; use hands and fingers to handle, feel or operate standard office equipment; and reach with hands and arms. The employee is frequently required to bend, twist, lift, walk; stand; and set-up and move equipment weighing up to 50 pounds. While performing duties, the employee is regularly required to use written and oral communication skills; read and interpret information and room layout specifications; and interact with City employees and the public. Training and Experience: Facility Attendant I Must be 15 years or older. Some experience setting up facilities for meeting and events, and in cleaning or custodial work. Facility Attendant II Must be 17 years or older. Some experience supervising the use of facilities, setting up facilities for meetings and events and in cleaning or custodial work. Possession of a valid California Class C drivers’ license and Certificate of Automobile Insurance for Personal Liability. Licenses; Certificates; Special Requirements: Any offer of employment to an adult who will have direct contact with minors is conditional upon submission of a completed fingerprint screening and a satisfactory background check. Certification in Standard First Aid and CPR is desirable. Possession of a valid California Class C drivers’ license is not required for this class, however, if an employee possesses a valid license, he/she may be required to provide a Certificate of Automotive Insurance for Personal Liability. This classification is designated as a Mandatory Reporter; Completion of Mandatory Reporter training is required within one month of employment. EXHIBIT E 1 Date Adopted: January 15, 2008 Date Revised: May 15, 2018 Title: Senior Facility Attendant FLSA: Non-Exempt, Part-Time/Temporary General Purpose: Under general supervision, oversees the proper use of a community recreational facility; performs a variety of tasks; and assists the public and staff in their use of the facility. The Senior Facility Attendant opens and closes for weekday and weekend public hours, tours, special events and rentals; welcomes visitors; provides tours, tour materials and answers patron questions; assists visitors with exhibits, activities and interactive displays; provides customer service that will lead to a positive visitor experience; oversees the safety and security of visitors, the facility, exhibits and grounds; opens, sets up and cleans up after special events or use by private parties and community groups. Distinguishing Characteristics: This is the advanced journey level class in the Facility Attendant series. Positions at this level are distinguished from other classes within the series by the level of responsibility assumed, complexity of duties assigned, independence of action taken, the amount of time spent performing the duties, and the nature of the public contact made. Employees perform the most difficult and responsible types of duties assigned to classes within this series including docent activities with the scope of a community historic facility. Employees at this level are required to be fully trained in all procedures related to assigned area of responsibility. Must be available to work nights, weekends and holidays. Supervision Received and Exercised: Receives immediate supervision from assigned supervisor and functional and/or technical supervision from higher-level clerical and/or technical personnel. Exercise technical and functional supervision over less experienced facility attendants, maintenance and cashier personnel. Essential Duties and Responsibilities: EXHIBIT E 2 The following duties are normal for this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Open and close facilities as scheduled for use. Set-up furniture or equipment for activities scheduled and very that it is in proper condition and is replaced after use. When work assignments are in public area of assigned facility, greet visitors, collect fees, have visitors sign guest book. Provide facility and exhibit orientations and/or tours including appropriate tour materials. Function as supervising attendant for evening rentals and weekday evening shifts; as necessary. Monitor activities of facility users for adherence to building rules and appropriate and safe conduct. Maintain clean food and stock areas; Maintain accurate inventory of food and merchandise items; Receives inventory, moves and lifts food and beverage products and supplies; Ensures proper food handling procedures are followed including wrapping, labeling, dating, stocking, storing; rotating and checking temperature of products; Clean and sanitizes work station and equipment; Clean-up after facility users and set up for subsequent activities. Sweep and mop floors as required. Keep restrooms and kitchen clean and well stocked with paper towels, tissues, etc. Empty garbage throughout the facility as necessary. Make written reports of damage to equipment or facility. Train ancillary attendant and maintenance staff on facility and rental procedures. Appropriately secure the facility upon leaving. Build and maintain positive working relationships with co-workers, other City employees, and the public using principles of good customer service. EXHIBIT E 3 Perform related duties as assigned. Minimum Qualifications: Knowledge of: Principles and practices of facility maintenance and operational practices. Principles and practices of standard safety precautions. Operational characteristics of the assigned program. Safe food handling procedures. English usage and vocabulary. Customer service techniques. Ability to: Learn tour and exhibit content. Provide tours to diverse audiences. Problem solve conflicts and disputes; as applicable. Perform heavy physical work including the lifting and moving of tables and chairs. Follow proper food handling procedures including wrapping, labeling, dating, stocking, storing, rotating, and checking temperature of products; Follow written and oral instructions. Express ideas and communicate effectively both verbally and in writing. Instruct and enforce safety rules. Analyze and interpret facility policies and procedures. Deal effectively and courteously with the public. Establish and maintain effective working relationships with those contacted in the course of work. Communicate clearly and concisely, both orally and in writing. Physical Standards: EXHIBIT E 4 The physical standards described are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An employee is regularly required to stand for long periods of time; talk or hear in person, in meetings and by telephone; use hands and fingers to handle, feel or operate standard office equipment; and reach with hands and arms. The employee is frequently required to bend, twist, lift, walk; set-up and move equipment weighing up to 50 pounds. While performing duties, the employee is regularly required to use written and oral communication often speaking to large groups of people; read and interpret information and room layout specifications; and interact with City employees and the public. Training and Experience: Any combination equivalent to education and experience likely to provide the required knowledge and abilities are qualifying. A typical way to obtain the knowledge and abilities would be: Education: Equivalent to the completion of twelfth grade is desirable; must be 18 years or older. Experience: Some experience supervising the use of facilities, setting up facilities for meetings and events, and in cleaning or custodial work. Experience in museum and/or public facility operations desirable. Licenses; Certificates; Special Requirements: Any offer of employment to an adult who will have direct contact with minors is conditional upon submission of a completed fingerprint screening and a satisfactory background check. Certification in Standard First Aid and CPR and ServSafe Food Protection Manager Certification are desirable. Possession of a valid California Class C drivers’ license and Certificate of Automotive Insurance for Personal Liability. This classification is designated as a Mandatory Reporter; Completion of Mandatory Reporter training is required within one month of employment. EXHIBIT F 1 Date Adopted: June 7, 2016 Date Revised: May 15, 2018 Title: Slide Attendant FLSA: Non-Exempt, Part-Time/Temporary General Purpose: To perform slide dispatch duties in enforcing water slide procedures City public swimming pool rules and monitoring patron conduct; perform emergency rescue and lifesaving techniques. Supervision Received and Exercised: Receives immediate supervision from assigned supervisor and functional and/or technical supervision from higher-level technical personnel. Essential Duties and Responsibilities: The following duties are normal for this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Enforce waterslide rules and proper rider position, swimming pool rules and regulations, including ensuring orderly conduct by pool patrons; Assist patrons who are in distress and administer a variety of first aid and/or life saving techniques, as appropriate; Assist in maintaining waterslides are in a safe and clean condition; Preform safety checks of the waterslides; Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service; Perform other duties as assigned. EXHIBIT F 2 Minimum Qualifications: Knowledge of: Use and care of lifesaving techniques and equipment used at public swimming pools. Ability to: Learn and enforce waterslide operational procedures, City swimming pool rules, regulations, and policies; Perform lifesaving and emergency first aid techniques and practices; engage in physical activity; Follow written and oral instructions. Communicate in an effective manner; Exercise courtesy and tact in dealing with pool patrons; Deal with difficult or stressful situations in a calm and professional manner; Establish and maintain cooperative working relationships with those contacted in the course of work. Physical Standards: The physical standards described are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and instructions, observe, identify, and report operational problems. On an intermittent basis; stand, walk, and bend while monitoring various swimming activities; squat, climb, kneel and twist intermittently when setting up various programs; perform various swimming techniques; perform simple grasping and fine manipulation; and lift or carry weight of 100 pounds or less. Training and Experience: Any combination equivalent to education and experience likely to provide the required knowledge and abilities are qualifying. A typical way to obtain the knowledge and abilities would be: Education: There is no educational requirement for this class; equivalent to completion of two years of high school is desirable. Experience: Demonstrated experience in skilled aquatic activities is desirable. EXHIBIT F 3 Licenses; Certificates; Special Requirements: At time of hire, must be 16 years of age or older. Any offer of employment to an adult who will have direct contact with minors is conditional upon submission of a completed fingerprint screening and a satisfactory background check. Current certification in American Red Cross CPR and First Aid. Completion of position specific training must be completed prior to performing duties. This classification is designated as a Mandatory Reporter; Completion of Mandatory Reporter training is required within one month of employment. EXHIBIT G Date Adopted: June 7, 2016 Date Revised: May 15, 2018 Title: Lifeguard I FLSA: Non-Exempt, Part-Time/Temporary General Purpose: To perform lifeguard duties in enforcing City public swimming pool rules and monitoring pool patron conduct; perform emergency rescue and lifesaving techniques. Supervision Received and Exercised: Receives immediate supervision from assigned supervisor and functional and/or technical supervision from higher-level technical personnel. Essential Duties and Responsibilities: The following duties are normal for this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Enforce swimming pool rules and regulations, including ensuring orderly conduct by pool patrons; Assist in providing instruction for a variety of swimming classes for all ages and ability levels. Assist swimmers who are in distress and administer a variety of first aid and/or life savi ng techniques, as appropriate; Assist in maintaining pool areas in a safe and clean condition; Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service; Perform other duties as assigned. Minimum Qualifications: Knowledge of: Use and care of lifesaving techniques and equipment used at public swimming pools. EXHIBIT G Ability to: Learn and enforce City swimming pool rules, regulations, and policies; Perform lifesaving strokes according to American Red Cross standards, perform lifesaving and emergency first aid techniques and practices; engage in physical activity; Follow written and oral instructions. Communicate in an effective manner; Exercise courtesy and tact in dealing with pool patrons; Deal with difficult or stressful situations in a calm and professional manner; Establish and maintain cooperative working relationships with those contacted in the course of work. Physical Standards: The physical standards described are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and instructions, observe, identify, and report operational problems. On an intermittent basis, sit in lifeguard station for long periods of time; stand, walk, and bend while monitoring various swimming activities; squat, climb, kneel and twist intermittently when setting up various programs; perform various swimming techniques; perform simple grasping and fine manipulation; and lift or carry weight of 100 pounds or less. Training and Experience: Any combination equivalent to education and experience likely to provide the required knowledge and abilities are qualifying. A typical way to obtain the knowledge and abilities would be: Education: There is no educational requirement for this class; equivalent to completion of two years of high school is desirable. Experience: Demonstrated experience in skilled aquatic activities is desirable. Licenses; Certificates; Special Requirements: At time of hire, must be 15 years of age or older. Any offer of employment to an adult who will have direct contact with minors is conditional upon submission of a completed fingerprint screening and a satisfactory background check. EXHIBIT G Current certification in American Red Cross CPR for the Professional Rescuer with AED; Lifeguard Training with Administering Emergency Oxygen; First Aid for Public Safety Personnel (California Title 22) within one year of employment. This classification is designated as a Mandatory Reporter; Completion of Mandatory Reporter training is required within one month of employment. EXHIBIT H Date Adopted: June 7, 2016 Date Revised: May 15, 2018 Title: Lifeguard II FLSA: Non-Exempt, Part-Time/Temporary General Purpose: To perform lifeguard duties in enforcing City public swimming pool rules and monitoring pool patron conduct; perform emergency rescue and lifesaving techniques. Lifeguard II is distinguished from Lifeguard I based on seasonal experience. Supervision Received and Exercised: Receives immediate supervision from assigned supervisor and functional and/or technical supervision from higher-level technical personnel. Essential Duties and Responsibilities: The following duties are normal for this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Enforce swimming pool rules and regulations, including ensuring orderly conduct by pool patrons; Assist in providing instruction for a variety of swimming classes for all ages and ability levels. Assist swimmers who are in distress and administer a variety of first aid and/or life savi ng techniques, as appropriate; Assist in maintaining pool areas in a safe and clean condition; Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service; Perform other duties as assigned. Minimum Qualifications: Knowledge of: EXHIBIT H Use and care of lifesaving techniques and equipment used at public swimming pools. Ability to: Learn and enforce City swimming pool rules, regulations, and policies; Perform lifesaving strokes according to American Red Cross standards, perform lifesaving and emergency first aid techniques and practices; engage in physical activity; Follow written and oral instructions. Communicate in an effective manner; Exercise courtesy and tact in dealing with pool patrons; Deal with difficult or stressful situations in a calm and professional manner; Establish and maintain cooperative working relationships with those contacted in the course of work. Physical Standards: The physical standards described are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and instructions, observe, identify, and report operational problems. On an intermittent basis, sit in lifeguard station for long periods of time; stand, walk, and bend while monitoring various swimming activities; squat, climb, kneel and twist intermittently when setting up various programs; perform various swimming techniques; perform simple grasping and fine manipulation; and lift or carry weight of 100 pounds or less. Training and Experience: Any combination equivalent to education and experience likely to provide the required knowledge and abilities are qualifying. A typical way to obtain the knowledge and abilities would be: Education: There is no educational requirement for this class; equivalent to completion of two years of high school is desirable. Experience: Two years’ experience or equivalent to completion of two seasonal assignments as Lifeguard I with the City of Dublin. Licenses; Certificates; Special Requirements: At time of hire, must be 16 years of age or older. EXHIBIT H Any offer of employment to an adult who will have direct contact with minors is conditional upon submission of a completed fingerprint screening and a satisfactory background check. Current certification in American Red Cross CPR for the Professional Rescuer with AED; Lifeguard Training with Administering Emergency Oxygen; First Aid for Public Safety Personnel (California Title 22) within one year of employment. This classification is designated as a Mandatory Reporter; Completion of Mandatory Reporter training is required within one month of employment. EXHIBIT I Date Adopted: February 13, 1996 Date Revised: May 15, 2018 Title: Assistant Pool Manager FLSA: Non-Exempt, Part-Time/Temporary General Purpose: To assist in planning, organizing, and supervising aquatics programs related to the management and operation of a public swimming pool; act as the Pool Manager in his/her absence. Supervision Received and Exercised: Receive general supervision from the Recreation Coordinator or Pool Manager. May exercise technical and functional supervision over part-time staff, as appropriate. Essential Duties and Responsibilities: The following duties are normal for this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Assist in supervising and training swimming pool part-time staff, including input to schedules and staff evaluation; act as the Pool Manager in his/her absence. Assist in overseeing swim lesson program; serve as swim instructor as needed. Enforce pool safety rules and regulations; maintain orderly patron conduct. Oversee weekend lifeguard team; serve as lifeguard as needed. Maintain up-to-date records and prepare related reports as required. Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service. EXHIBIT I Perform other duties as assigned. Minimum Qualifications: Knowledge of: City swimming pool rules, regulations, and policies. Basic techniques of motivation and leadership. Use and care of lifesaving techniques and equipment used at public swimming pools. English usage, spelling, punctuation, and grammar. Ability to: Assist in the management and operation of a public swimming pool. Oversee part-time staff activities, as assigned. Perform all swimming strokes according to American Red Cross standards, engage in physical activity. Perform and demonstrate lifesaving and emergency first aid techniques and practices. Deal with difficult or stressful situations in a calm and professional manner. Prepare reports related to pool management and operations, as assigned. Communicate clearly and concisely, both orally and in writing. Establish and maintain cooperative working relationships with those contacted in the course of work. Use of computer applications is desirable. Physical Standards: The physical standards described are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EXHIBIT I On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures. On an intermittent basis stand, walk, and bend while monitoring aquatics programs; squat, climb, kneel and twist intermittently when setting up various programs; perform various swimming techniques when instructing staff and/or patrons; perform simple grasping and fine manipulation; and lift or carry weight of 100 pounds or less. Training and Experience: Any combination equivalent to education and experience likely to provide the required knowledge and abilities are qualifying. A typical way to obtain the knowledge and abilities would be: Education: Equivalent to completion of twelfth grade. Experience: Two years experience as lifeguard and swim instructor. Licenses; Certificates; Special Requirements: At time of hire, must be 18 years of age or older. Any offer of employment to an adult who will have direct contact with minors is conditional upon submission of a completed fingerprint screening and a satisfactory background check. Current certification in American Red Cross CPR for the Professional Rescuer with AED; Lifeguard Training with Administering Emergency Oxygen; Emergency Response (Title 22) within one year of employment; and Water Safety Instructor. Lifeguard Management certification is desirable. Possession of a valid California Class C drivers’ license and Certificate of Automotive Insurance for Personal Liability. This classification is designated as a Mandatory Reporter; Completion of Mandatory Reporter training is required within one month of employment. EXHIBIT J Date Adopted: February 13, 1996 Date Revised: May 15, 2018 Title: Pool Manager FLSA: Non-Exempt, Part-Time/Temporary General Purpose: To plan, organize, and supervise aquatics programs related to the management and operation of a public swimming pool. Supervision Received and Exercised: Receive direction from a Recreation Coordinator. Exercise technical and functional supervision over part-time staff, as appropriate. Essential Duties and Responsibilities: The following duties are normal for this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Plan, organize, and supervise swimming activities at a public swimming pool. Schedule, supervise and evaluate part-time staff; plan and conduct in-service training. Schedule and maintain staff rotation and breaks; determine appropriate duties for lifeguards during periods when not assigned to guard chair. Assist with staff recruitment and hiring. Teach certification classes, and/or serve as swim instructor or lifeguard, as needed. Maintain up-to-date records, prepare required reports in a timely manner. Assist in the supervision of pool and building maintenance; notify Recreation Coordinator when supplies are needed, or equipment needs repair. EXHIBIT J Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service. Perform other duties as assigned. Minimum Qualifications: Knowledge of: City Swimming pool rules, regulations, and policies. Basic supervisory practices and techniques. Use and care of lifesaving techniques and equipment used at public swimming pools. Basic pool chemistry and maintenance. Basic mathematics. English spelling, punctuation, and grammar. Ability to: Plan, organize, and supervise programs related to the management and operation of a public swimming pool. Supervise, train, and evaluate part-time staff. Perform all swimming strokes according to American Red Cross standards, engage in physical activity. Perform and demonstrate lifesaving and emergency first aid techniques and practices. Deal with difficult or stressful situations in a calm and professional manner. Prepare, oversee, and/or review reports related to pool management and operations. Communicate clearly and concisely, both orally and in writing. Establish and maintain cooperative working relationships with those contacted in the course of work. Use of computer applications is desirable. Physical Standards: The physical standards described are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable EXHIBIT J accommodations may be made to enable individuals with disabilities to perform the essential functions. On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures. On an intermittent basis, sit at desk for long periods of time; stand, walk, and bend while monitoring aquatics programs; squat, climb, kneel and twist intermittently when setting up various programs; perform various swimming techniques when instructing staff and/or patrons; perform simple grasping and fine manipulation; and lift for carry weight of 100 pounds or less. Training and Experience: Any combination equivalent to education and experience likely to provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education: Equivalent to the completion of the twelfth grade. Some college coursework in recreation administration, sports management or related field is desirable. Experience: Two years experience in management of pool operations. Licenses; Certificates; Special Requirements: At time of hire, must be 18 years of age or older. Any offer of employment to an adult who will have direct contact with minors is conditional upon submission of a completed fingerprint screening and a satisfactory background check. Current certification in American Red Cross CPR for the Professional Rescuer with AED; Lifeguard Training with Administering Emergency Oxygen; First Aid for Public Safety Personnel (California Title 22) within one year of employment. Lifeguard Management certification desirable. Possession of a valid California Class C drivers’ license and Certificate of Automotive Insurance for Personal Liability. This classification is designated as a Mandatory Reporter; Completion of Mandatory Reporter training is required within one month of employment. EXHIBIT K Date Adopted: June 7, 2016 Date Revised: May 15, 2018 Title: Swim Instructor I FLSA: Non-Exempt, Part-Time/Temporary General Purpose: To perform swim instructor duties in planning, coordinating and teaching swimming and water safety courses, enforcing City public swimming pool rules and monitoring pool patron conduct. Supervision Received and Exercised: Receives immediate supervision from assigned supervisor and functional and/or technical supervision from higher-level technical personnel. Essential Duties and Responsibilities: The following duties are normal for this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Develop and implement lesson plans for swimming and water safety classes; Provide instruction for a variety of swimming classes for all ages and ability levels; Maintain accurate records related to swimming classes; Assist in maintaining pool areas in a safe and clean condition; Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service; Perform other duties as assigned. Minimum Qualifications: Knowledge of: Use and care of lifesaving techniques and equipment used at public swimming pools. EXHIBIT K Ability to: Learn and enforce City swimming pool rules, regulations, and policies; Perform all swimming strokes according to American Red Cross standards, engage in physical activity; Follow written and oral instructions; Communicate in an effective manner; Exercise courtesy and tact in dealing with pool patrons; Deal with difficult or stressful situations in a calm and professional manner; Establish and maintain cooperative working relationships with those contacted in the course of work. Physical Standards: The physical standards described are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and instructions, observe, identify, and report operational problems. On an intermittent basis, sit in lifeguard station for long periods of time; stand, walk, and bend while monitoring various swimming activities; squat, climb, kneel and twist intermittently when setting up various programs; perform various swimming techniques; perform simple grasping and fine manipulation; and lift or carry weight of 100 pounds or less. Training and Experience: Any combination equivalent to education and experience likely to provide the required knowledge and abilities are qualifying. A typical way to obtain the knowledge and abilities would be: Education: There is no educational requirement for this class; equivalent to completion of two years of high school is desirable. Experience: Demonstrated experience in skilled aquatic activities is desirable. Licenses; Certificates; Special Requirements: At time of hire, must be 15 years of age or older. Any offer of employment to an adult who will have direct contact with minors is conditional upon submission of a completed fingerprint screening and a satisfactory background check. Current certification in CPR/AED and First Aid is desirable. EXHIBIT K Completion of position specific training must be completed prior to performing duties. This classification is designated as a Mandatory Reporter; Completion of Mandatory Reporter training is required within one month of employment. EXHIBIT L Date Adopted: June 7, 2016 Date Revised: May 15, 2018 Title: Swim Instructor II FLSA: Non-Exempt, Part-Time/Temporary General Purpose: To provide instruction in all levels of swimming and water safety classes. Supervision Received and Exercised: Receives immediate supervision from assigned supervisor and functional and/or technical supervision from higher-level technical personnel. Essential Duties and Responsibilities: The following duties are normal for this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Develop and implement lesson plans for swimming classes; Provide instruction for a variety of swimming classes for all ages and ability levels; Assist in maintaining pool areas in a safe and clean condition. Maintain accurate records related to swimming classes; Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service; Perform other duties as assigned. Minimum Qualifications: Knowledge of: Basic instruction/training techniques. Ability to: Develop and implement lesson plans for swimming instruction and certification activities; EXHIBIT L Instruct and train patrons in a variety of swimming skills and techniques; Learn and enforce City swimming pool rules, regulations, and policies; Perform all swimming strokes according to American Red Cross standards, engage in physical activity; Communicate concisely orally and in writing. Communicate in an effective manner; Exercise courtesy and tact in dealing with swimming students and pool patrons; Deal with difficult or stressful situations in a calm and professional manner; Establish and maintain cooperative working relationships with those contacted in the course of work. Physical Standards: The physical standards described are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and instructions, observe, identify, and report operational problems. On an intermittent basis, stand, walk, and bend while monitoring various swimming activities; squat, climb, kneel and twist intermittently when setting up various programs; perform and demonstrate various swimming techniques; perform simple grasping and fine manipulation; and lift or carry weight of 100 pounds or less. Training and Experience: Any combination equivalent to education and experience likely to provide the required knowledge and abilities are qualifying. A typical way to obtain the knowledge and abilities would be: Education: There is no educational requirement for this class; equivalent to completion of two years of high school is desirable. Experience: Two years’ experience as a swim instructor Licenses; Certificates; Special Requirements: At time of hire, must be 16 years of age or older. Any offer of employment to an adult who will have direct contact with minors is conditional upon submission of a completed fingerprint screening and a satisfactory background check. Current certification in American Red Cross Water Safety Instructor is desirable. EXHIBIT L Completion of position specific training must be completed prior to performing duties. This classification is designated as a Mandatory Reporter; Completion of Mandatory Reporter training is required within one month of employment. EXHIBIT M Date Adopted: June 7, 2016 Date Revised: May 15, 2018 Title: Assistant Swim Lesson Manager FLSA: Non-Exempt, Part-Time/Temporary General Purpose: To assist in planning, organizing, and supervising aquatics programs related to the management and operation of a public swimming pool; act as the Pool Manager in his/her absence. Supervision Received and Exercised: Receives immediate supervision from assigned supervisor and functional and/or technical supervision from higher-level technical personnel. May exercise technical and functional supervision over part-time staff, as appropriate. Essential Duties and Responsibilities: The following duties are normal for this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Assist in supervising and training swimming pool part-time staff, including input to schedules and staff evaluation; act as the Pool Manager in his/her absence; Assist in overseeing swim lesson program; serve as swim instructor as needed; Enforce pool safety rules and regulations; maintain orderly patron conduct; Maintain up-to-date records and prepare related reports as required; Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service; Perform other duties as assigned. Minimum Qualifications: Knowledge of: EXHIBIT M City swimming pool rules, regulations, and policies; Basic techniques of motivation and leadership; Use and care of lifesaving techniques and equipment used at public swimming pools; English usage, spelling, punctuation, and grammar. Ability to: Assist in the management and operation of a public swimming pool; Oversee part-time staff activities, as assigned; Perform all swimming strokes according to American Red Cross standards, engage in physical activity; Deal with difficult or stressful situations in a calm and professional manner; Prepare reports related to pool management and operations, as assigned; Communicate clearly and concisely, both orally and in writing; Establish and maintain cooperative working relationships with those contacted in the course of work; Use of computer applications is desirable. Physical Standards: The physical standards described are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures. On an intermittent basis stand, walk, and bend while monitoring aquatics programs; squat, climb, kneel and twist intermittently when setting up various programs; perform various swimming techniques when instructing staff and/or patrons; perform simple grasping and fine manipulation; and lift or carry weight of 100 pounds or less. Training and Experience: Any combination equivalent to education and experience likely to provide the required knowledge and abilities are qualifying. A typical way to obtain the knowledge and abilities would be: EXHIBIT M Education: Equivalent to completion of twelfth grade. Experience: Three years’ experience as a swim instructor. Licenses; Certificates; Special Requirements: At time of hire, must be 17 years of age or older. Any offer of employment to an adult who will have direct contact with minors is conditional upon submission of a completed fingerprint screening and a satisfactory background check. Current certification as an American Red Cross Water Safety Instructor is desirable. Possession of a valid California Class C drivers’ license and Certificate of Automotive Insurance for Personal Liability. This classification is designated as a Mandatory Reporter; Completion of Mandatory Reporter training is required within one month of employment. EXHIBIT N 1 Date Adopted: March 5, 2013 Date Revised: May 15, 2018 Title: Customer Service Assistant I/II FLSA: Non-Exempt; Part-Time/Temporary General Purpose: To perform a wide variety of customer service, cashier, and clerical duties related to the function, facility, and department assigned. The location and hours of this part-time position are flexible and vary based on the needs of the assigned department. Distinguishing Characteristics : Customer Service Assistant I - This is the entry-level class in the Customer Service Assistant series. Positions in this class typically have basic work-related experience and work under immediate supervision. The Customer Service Assistant I class is distinguished from the II level by the performance of less than the full range of duties assigned to the II level. Incumbents work under immediate supervision while learning job tasks, progressing to general supervision as procedures and processes of assigned area of responsibility are learned. Customer Service Assistant II - This is the second level class in the Customer Service Assistant series and is distinguished from level I by the ability to perform the full range of duties assigned with only occasional instruction or assistance as unusual or unique situations arise. Positions in this class are flexibly staffed and are normall y filled by advancement from level I as recommended by the assigned department. Supervision Received and Exercised: Customer Service Assistant I Receives immediate supervision from assigned supervisor and functional and/or technical supervision from higher-level clerical and/or technical personnel. May exercise lead functional supervision over Cashier classification. Customer Service Assistant II Receives general supervision from assigned supervisor and/or functional and technical supervision from higher-level clerical and/or technical personnel. May exercise lead functional supervision over EXHIBIT N 2 level I classification. Essential Duties and Responsibilities: The following duties are normal for this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Perform general clerical duties related to assigned functional area, facility, and department. Type, proofread, and process a variety of documents including general correspondence, customer- related correspondence, and memos, from rough draft or verbal instruction. Assist customers at the front counter; act as a receptionist; answer the telephone and wait on the general public. Provide information on department and programs areas and policies and procedures; refer inquiries as appropriate. Receive facility rental applications for public facilities and registration forms for City programs; including checking availability. Process transactions and collect fees charged from the public for registrations, facility rentals, and other program areas. Balance cash register and prepare reconciliation form. Perform a wide variet y of routine clerical work including filing, tallying, checking and recording information on records. Sort and file documents and records, maintaining alphabetical, index, and cross-reference files. Operate standard office equipment including computer, printer, copier, and facsimile machine. Receive, sort and distribute incoming and outgoing mail; send facsimile requests. Build and maintain positive working relationships with co-workers, other City employees, and the public using principles of good customer service. Perform related duties as assigned. Minimum Qualifications : Customer Service Assistant I Knowledge of: EXHIBIT N 3  English usage, spelling, grammar, and punctuation.  Word processing software.  Personal computer and ten-key adding machine.  Office methods and equipment including filing systems.  Cash handling and cashiering procedures. Ability to:  Learn the organization, procedures and operating details of the City department to which assigned.  Learn department processes and procedures, rules, and regulations related to area of assignment.  Perform routine clerical work including maintenance of appropriate records  Verify and check files and data.  Understand and carry out both oral and written directions  Perform simple mathematical calculations.  Communicate in an effective manner.  Exercise courtesy and tact in meeting or talking with the public.  Establish and maintain effective working relationships with those contacted in the course of work.  Operate a variet y of work-related office equipment.  Must be available to work nights, weekends and holidays.  Type accurately at a speed of 30 words per minute. Training and Experience: Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education: Equivalent to the completion of the twelfth grade. Experience: Some clerical experience is desirable. Customer Service Assistant II In addition to the requirements for Customer Service Assistant I: Knowledge of:  Organization, procedures and operating details of the City department to which assigned.  Advanced use of word processing software.  Laws, rules and regulations related to area of assignment.  Techniques in managing difficult or stressful situations. Ability to:  Independently perform duties in assigned area.  Type accurately at a speed of 35 words per minute.  Use word processing and spreadsheet software. EXHIBIT N 4 Training and Experience: Any combination of experience and training that would likel y provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education: Equivalent to the completion of the twelfth grade. Experience: One year of experience performing duties similar to a Customer Service Assistant I for the City of Dublin. Physical Standards: The physical standards described are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An employee is regularly required to: sit at desk for long periods of time; talk or hear, in person, at the public counter and by telephone; use hands and fingers to handle, feel or operate standard office equipment; and reach with hands and arms. Intermittently, twist to reach equipment surrounding desk; walk to observe department activities; bend and squat to perform file searches; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written means. While performing duties, the employee is regularly required to use written and oral communication skills; explain policies and procedures to vendors, employees and the general public. Licenses; Certificates; Special Requirements: Valid typing certificate. Must be available to work nights, weekends and holidays. Any offer of employment to an adult who will have direct contact with minors is conditional upon submission of completed fingerprint screening and a satisfactory background check. Certification in Standard First Aid and CPR is desirable. Possession of a valid California Class C drivers' license and Certificate of Automobile Insurance for Personal Liability. This classification is designated as a Mandatory Reporter; Completion of Mandatory Reporter training is required within one month of employment.