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HomeMy WebLinkAboutReso 100-04 Classification Plan Amend RESOLUTION NO. 100 - 04 A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF DUBLIN AMENDING THE CLASSIFICATION PLAN WHEREAS, in accordance with the City's Personnel System Rules, the City Council adopted Resolution No. 30-84 and subsequent resolutions which comprise the Classification Plan; and WHEREAS, it is necessary to periodically revise job descriptions in the Classification Plan to reflect current responsibilities and laws. NOW, THEREFORE, BE IT RESOLVED that Resolution No. 30~84 and subsequent resolutions shall be further amended to add the following position: Information Systems Technician IflI (Exhibit A). BE IT FURTHER RESOLVED that the Classification of Information Systems Technician is hereby deleted. BE IT FURTHER RESOLVED that this documem shall become a part of the official Classification Plan for the City of Dublin; and that the changes contained herein shall be' effective July 12, 2004. PASSED, APPROVED AND ADOPTED this 15th day of June, 2004. AYES: Councilmembers McCormick, Oravetz, Sbranti and Zika, and Mayor Lockhart NOES: None ABSENT: None ABSTAIN: None ATTEST: .... Beputy City Clerk G:\CC-MTGS~.004-qtr2XJune'06-15-04~reso-job descrip.doc (Item 4.6) Exhibit A Date Adopted: 07-12-2004 Date Revised: Title: Information Systems Technician I/II FLSA: Non Exempt General Purpose: Under direction of the Information Systems Manager (ISM), pea'forms installations, configurations, troubleshooting and maintenance of hardware, software, peripheral and related communication equipment. Receives and responds to requests for assistance from users; researches, analyzes, and provides solutions to information systems problems and performs other related work as required. Distinguishing Characteristics: Information Systems Tec..hnician I The Information Systems Technician is the entry-level class in the information services technical series that allows the incumbent to develop computer and network skills, knowledge and abilities. Under immediate supervision, incumbents perform basic hardware and software installation, City web site maintenance, and user support duties. This classification is flexibly staffed with the InfOrmation Systems Technician II and incumbents may advance to the higher level after gaining experience and demonstrating a level of proficiency that meets the qualifications of the higher-level class. !nfo .rmation Syst. ~ems Technic. ian II The Information Systems Technician ii is 'responsible for a full range of activities related to'the acceptance, installation, and troubleshooting of local area networks, computers, and peripheral equipment; develops and implements computer network systems; maintains telecommunications systems; provides customer support services including training and resolving computer problems; and performs related work with minimum supervision. The incumbent is responsible for providing a wide variety of technical support to the IS Manager. The incumbent will be required to use independent judgment and initiative in carrying out assignments and tasks. Positions in this class are flexibly staffed and are normally filled by advancement from the Information Systems Technician I level. Essential Duties and Responsibilities: Network and Information Systems Support - Perform basic installations of cables, computer stations, plugs, modems and related communication equipment; maintain inventory of data Exhibit A processing equipment, supplies and materials;assist in long-term planning for City networking and information management systems. Hardware Support - Assist IS Manager in installation of new equipment and equipment modifications or enhancements; equipment maintenance; configure equipment and install operating and applications software; analyze operating instructions and documentation; operate a variety of microcomputers and auxiliary equipment such as printers, modems, and telecommunications equipment. Technical Resource Support - Assist IS Manager in providing technical assistance and training to users (equipment and programs); assist staff on various applications which include but are not limited to Microsoft Office Suite, Pagemaker, AutoCad, civil engineering, and graphics programs; act as a resource for City staff on operation of computers and peripheral equipment; investigate and trace sources of error; log computer usage and operating difficulties; run standard diagnostic programs to identify equipment and software problems; establish procedures related to office support, record keeping, disc handling and related management information systems. ESsential Duties and Responsibilities: Information Systems Technician II (In addition to the requirements for the IS Technician I) Set-up and maintain computer network systems; install network system components, protocols and services. Monitor day'tO'day computer operations and resolve operational problems, ensures that all systems are on-line and functional. Monitor system accounts, system security, e-mail and Interact services. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class2 Minimum Qualifications: Information Systems Technician 1: Knowledee of: Principles and operations of management information systems and peripheral equipment (computers, networks, phones, Internet, software and hardware applications, cabling, printers,' plotters, routers, data lines and modems, etc.).. Operating systems and standard applications programs (computers, printers, modems and related hardware). Techniques and practices in utilizing standard applications software including word processing, data base, telecommunications, desktop publishing, and spreadsheets. Principles and practices of web design; knowledge of HTML, JavaScript, DHTML and hands-on experience with Access database, Adobe PhotoShop, Front Page and/or DreamWeaver. Customer service skills. 2 Exhibit A ~bilitv To: Install, configure and maintain management information technologies for the City (e.g. computers, networks, phones, voice mail, Internet, etc.). Observe and problem solve operational and technical deficiencies; interpret and verbally explain technical concepts to less knowledgeable individuals. Manage multiple projects simultaneously and be sensitive to deadlines and changing priorities. Work flexible hours if necessary. Minimum Qualifications: Information Systems Technician Il: (In addition to the requirements for the IS Technician I) Knowledee of: Various administrative functions including budgeting, contract supervisiOn, equipment acquisition and vendor payments. Specific computer/technology applications including but not limited to geographic information systems, financial sofhvare, building permit, business license, records management and other systems implemented and/or coordinated by the Information Systems Division. How computer software can be configured to improve operational effectiveness of municipal government operations. Ability,to: Analyze system issues and determine a logical course of action. Analyze trends in technology and take initiative in advancing technical expertise to keep up with the constantly changing computer field. Train users on more complex packages and the use of end-user computing equipment. Set priorities and meet critical deadlines; while working independently without close supervision. Physical Standards: The physical standards described are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An employee is regularly required to sit for long periods of time; intermittently stand, walk, bend, climb, kneel and twist while working on computer equipment, peripherals, and ancillary equipment; perform simple grasping and fine manipulation; use telephone, write and use keyboard to communicate; discern wire colors and see small text and numbers on wiring and circuitry; routinely move equipment weighing up to 30 pounds. 3 Exhibit A While performing duties, the employee is regularly required to use various hand tools and testing equipment in repair, adjustment and problem identification of personal computers and related equipment; read and interpret complex data, information and documents; analyze and solve problems; interact with City management, other governmental officials, contractors, vendors, employees and the public. Education, Experience, and Training: !~ormatiqn ,Sys~ms Tech, ni, cian ,I:, Any combination of education and experience equivalent to the following is likely to provide the required knowledge and abilities. A typical way to obtain the knowledge and abilities would be: Ed, uca,tjop,: A high school diploma or equivalent is required~ An Associate Arts degree · majoring in Computer Information Systems or other related field or forty-five quarter units (or its equivalence in semester units) in computer-related courses is highly desirable. Exoerienee: This is an entry-level position, but experience in troubleshooting, diagnosing, repairing and installing personal computers, printers and peripherals; and experience working with Windows and PCs is highly desirable. Training: Any recent training such as, academic courses and certification programs, which 'are relevant to this job Classification. Forty-five quarter units or its equivalent in semester units in computer related courses is desirable. !nfo~mati0,~ Systems Te~,hnician ii: Education: An Associate Arts degree majoring in Computer Information Systems or other related field or forty-five quarter units (or its equivalence in semester units) in computer-related courses is required. Exoerience: Two to three years of experience in troubleshooting, diagnosing, repairing and installing personal computers, printers and peripherals; and experience working with Windows and PCs is required. Training: Any recent training such as academic courses and certification programs, which are relevant to this job classification. Forty-five quarter units or the equivalent in semester units in computer related courses is desirable. Licenses, Certif~t~, Special Requirements: Possession of a valid California Class C Drivers' License and Certificate of Automobile Insurance for Personal Liability are required. Possession of network certification i.e., M.S.C.E. or Certified Novel Engineer (CNE) or equivalent is highly desirable.