HomeMy WebLinkAboutReso 10-20 Amending the Classification PlanRESOLUTION NO. 10 - 20
A RESOLUTION OF THE CITY COUNCIL
OF THE CITY OF DUBLIN
AMENDING THE CLASSIFICATION PLAN
WHEREAS, in accordance with the City's Personnel System Rules, the City Council
adopted Resolution No. 30-84 and subsequent resolutions which comprise the Classification Plan;
and
WHEREAS, it is necessary to periodically add and revise job descriptions in the
Classification Plan to reflect current responsibilities and laws.
NOW, THEREFORE, BE iT RESOLVED that Resolution No. 30-84 and subsequent
Resolutions shall be amended to add the following positions:
Communications Manager (Exhibit A)
Human Resources Manager (Exhibit B)
Recreation Aide (Exhibit C)
BE IT FURTHER RESOLVED that Resolution No. 30-84 and subsequent Resolutions shall
further include changes to the following amended positions:
Customer Service Assistant (Exhibit D)
Lifeguard/Swim Instructor (Exhibit E)
Program Specialist Exhibit F)
Recreation Leader (Exhibit G)
BE IT FURTHER RESOLVED that Resolution No. 30-84 and subsequent Resolutions shall
be amended to delete the following positions:
Aquatics Program Specialist
Assistant Pool Manager
Assistant Swim Lesson Manager
Cashier
Customer Service Assistant I
Customer Service Assistant II
Facility Attendant I
Facility Attendant II
Lead Preschool Teacher
Lifeguard I
Lifeguard II
Lifeguard/Swim Instructor I
Lifeguard/Swim Instructor II
Pool Manager
Preschool Aide
Preschool Teacher
Recreation Driver
Reso No. 10-20, Item 4.5, Adopted 02/18/20 Page 1 of 2
Recreation Leader I
Recreation Leader II
Senior Facility Attendant
Senior Recreation Leader
Sports Official
Swim Instructor I
Swim Instructor II
BE IT FURTHER RESOLVED that this document shall become a part of the official
Classification Plan for the City of Dublin; and that the changes contained herein shall be effective
February 4, 20200
PASSED, APPROVED AND ADOPTED this 18th day of February, 2020, by the following
vote:
ATT
AYES
NOES:
ABSENT:
ABSTAIN:
Councilmembers Goel, Hernandez,
Josey, Kumagai and Mayor Haubert
City C
lerk
Reso No. 10-20, Item 4.5, Adopted 02/18/20 Page 2 of 2
Exhibit A
Title:
FLSA:
General Purpose:
Date Adopted: 2/1 8/2020
Date Revised:
Communications Manager
Exempt/At-Wi11/Designated Management
To plan, organize, and manage the activities of the Public Information Division within the City Manager's
Office. Directs the creation, development, production and distribution of public information and
government affairs materials using all forms of communication and media. Demonstrates a full
understanding of all applicable policies, procedures, laws and work methods associated with assigned
duties. Act as the City's representative to internal and external groups and advisory bodies related to areas
of responsibility. Serve as public information officer during emergency operations. Provides highly
complex staff assistance to the City Manager or designee.
Distinguishing Characteristics:
This is a single classification reporting directly to the City Manager or designee. The Communications
Manager is responsible for the Public Information Division within the City Manager's Office. The
Communications Manager performs complex and politically sensitive tasks including functioning as the
City's media advisor and strategist. Appropriate judgment is essential to this position, as this position is
expected to use professional judgement and skills in establishing relationships working with community
and neighborhood groups. Strategic thinking is also essential to this position, including the ability to see
emerging trends and develop strategies to succeed in a changing environment. Community sensitivity and
awareness are crucial to this position, including gauging community reaction to City communications and
programs and being able to effectively communicate to a very culturally diverse community. Creativity is
paramount in developing and implementing effective marketing, public information, and media relations
programs, campaigns, and materials using all available media, including social media. This position
serves as the City's coordinator of public information and media spokesperson by performing highly
complex professional level work by developing, implementing, maintaining and evaluating the City's
information, education and public relations/marketing programs. Employees at this level receive
administrative direction from the City Manager, or designee, in terms of goals and are reviewed in terms
of results. A person appointed to the Communications Manager classification is an At -Will Employee.
Supervision Received and Exercised:
Receives administrative direction from the City Manager or designee.
Exercises direct or indirect supervision over supervisory, professional, technical and clerical personnel as
appropriate.
Essential Duties and Responsibilities:
The following duties are normal for this classification. The omission of specific statements of duties does
not exclude them from the position if the work is similar, related or a logical assignment to this class.
1
Exhibit A
Develop and implement divisional goals, objectives, policies and procedures.
Direct, oversee and participate in the development of the Division work plan; assign work activities,
projects and programs; monitor workflow; review and evaluate work products, methods and procedures.
Prepare the Division budget; assist in budget implementation; participate in the forecast of additional
funds needed for staffing, equipment, materials and supplies; administer the approved budget.
Develop and conduct public relations surveys through various methods.
Represent the Division and City Manager's Office to outside agencies and organizations; participate in
outside community and professional groups and committees; provide technical assistance as necessary.
Advise City Manager, City Council and Management staff on effective public information methods and
procedures; develop training programs for staff on effective media relations.
Coordinate public information program with all City Departments.
Create, coordinate and/or contribute to a variety of written publications such as the City Newsletter,
Department brochures, fact sheets and other publications.
Assist Departments with the material content associated with the City's website.
Prepare media releases covering City programs and projects, governmental activities and matters of
general interest to the community.
Write, coordinate and/or contribute articles and develop other methods for the City to receive regional,
State and national recognition for local programs and services.
Establish schedules and methods for community and public relations; develop and implement public
relations and social media policies and procedures.
Design and implement marketing campaigns to promote City services, activities, programs and special
events.
Work directly with members of the local media as the media liaison on specific issues, when appropriate,
and deliver communications designed to control local issues identified in the media/community relations
program.
Organize special events relating to areas of responsibility.
Research and prepare technical and administrative reports; prepare written correspondence.
Represent the City in a variety of community outreach activities and public education programs including
participating as a contributing member of designated community organizations, committees/project teams
and work groups.
Prepare speeches and live and/or recorded presentations for the Mayor and City Council.
Serve as public information officer during emergency operations.
2
Exhibit A
May recommend the appointment of personnel; provide or coordinate staff training; conduct performance
evaluations; implement discipline procedures as required; maintain discipline and high standards
necessary for the efficient and professional operation of the Public Information Division.
Establish positive working relationships with representatives of community organizations, State/local
agencies and associations, City management, City staff, news media, and the public.
Attend conferences/trainings to remain current on professional issues and related legislation.
Perform other related duties as required.
Minimum Qualifications:
Knowledge of:
Principles of effective community relations in the municipal governance realm.
Principals, practices and techniques for design and implementation of public affairs, public information
and community programs.
Practices and techniques used in disseminating information to the public through various media channels.
Methods and techniques for creating effective media and public relations materials.
Modern communication and marketing concepts, techniques and procedures.
Production techniques for various print and electronic media.
Operations and functioning of local media such as newspapers, radio and television.
English language mechanics, syntax, grammar and spelling.
Applicable Federal, State and local laws, rules and regulations.
Principles and practices of leadership, motivation, team building and conflict resolution.
Principles and practices of supervision, training and personnel management.
Budgeting procedures and techniques.
Modern office practices, procedures, methods and equipment.
Customer service skills.
Ability To:
Organize and manage the operations of the Public Information Division.
Interpret and apply City policies, procedures, rules and regulations as related to public information
activities.
Coordinate the dissemination of information concerning City services and events on a routine basis.
3
Exhibit A
Use all relevant forms of social media (including the City website, FaceBook, Twitter, etc.) to keep all
segments of the community informed of important municipal issues and information; monitor and manage
comments and postings on social media to minimize inaccuracies damaging to the City.
Develop and maintain effective working relationships with local, regional, national and online media
entities to maximize access on behalf of the City.
Develop and distribute up-to-date information to the local business community using social media outlets,
general media contacts and the City website.
Communicate politically, culturally, and socially sensitive issues persuasively and tactfully; communicate
effectively, clearly and concisely, both orally and in writing.
Use interpersonal skills to initiate, establish and maintain effective working relationships with elected
officials, neighborhood and community groups, business leaders; Establish and maintain effective
working relationships with those contacted in the course of work; Gain cooperation through discussion
and persuasion.
Prepare written material regarding local government activities and programs.
Maintain effective working relationships with the media.
Coordinate the public information program with other City Departments to present a clear and concise
description of activities, programs and events.
Train, educate and advise City Staff and Elected Officials in effective ways to make public presentations
and develop and implement constructive media relations.
Handle pressure of deadlines and work on several projects or processes at the same time.
Write with sufficient clarity to produce clear, concise and readable copy on a wide variety of topics.
Effectively use a personal computer to produce a wide variety of written and graphic material and
information for external and internal distribution.
Prepare and administer a budget.
Supervise, train and evaluate personnel, as appropriate.
Work a flexible schedule including evening and weekend hours.
Physical Standards:
The physical standards described are representative of those that must be met by employees to
successfully perform the essential functions of this class. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
An employee is regularly required to sit for long periods of time; intermittently stand, walk, bend, and
twist to reach equipment around desk; perform simple grasping and fine manipulation; use telephone,
hand writing and use of keyboard to communicate; see small text and numbers; intermittently move
equipment weighing 20 pounds or less.
4
Exhibit A
Use written and oral communications skills; read and interpret complex data, information and documents;
analyze and solve problems; observe and interpret people and situations; learn and apply new information
or skills; perform highly detailed work on multiple, concurrent tasks with constant interruptions; work
under intensive and constantly changing deadlines and interact with those encountered in the course of
work.
Education, Experience, and Training:
Any combination of education and experience equivalent to the following is likely to provide the required
knowledge and abilities. A typical way to obtain the knowledge and abilities would be:
Education: Equivalent to a Bachelor's degree from an accredited college or university with major
course work in business or public administration, public relations, mass communications,
English, journalism, or a closely related field. A Master's degree is desirable.
Experience: Four years of progressive responsible professional level work in public relations or public
information products and programs. Experience working with all relevant media,
including social media. Two years of administrative and/or lead supervisory experience
required. Experience working with City officials is highly desirable.
Training: Any recent training, such as academic courses and certification programs, which are
relevant to this job classification.
Licenses, Certificates, Special Requirements:
Possession of a valid California Class C Drivers' License and Certificate of Automobile Insurance for
Personal Liability.
Special Requirements: Must have the willingness and ability to: work the hours necessary to accomplish
the assigned duties, including evening and week -end hours; attend evening meetings; travel out of town
and attend workshops, conferences, seminars during work and non -work hours.
5
EXHIBIT B
Title:
FLSA:
General Purpose:
Date Adopted: 2/18/2020
Date Revised:
Human Resources Manager
Exempt/At-Wi11/Designated Management
The Human Resources Manager under the administrative direction of the City Manager or his/her
designee is responsible for the management, supervision and operation of the Human Resources
Division of the City Manager's Office; provides high-level management of departmental division and
related ancillary human resources programs; performs administrative and managerial work related to
carrying out City and division goals, objectives, and priorities; and performs related work as required.
Under general direction, plans, organizes, directs, and supervises the Human Resources Division;
directs and participates in the administration, development and analysis of human resources
programs, policies and procedures in support of the City's employee and labor relations, benefits
administration, recruitment and selection, classification and compensation, training, and workers'
compensation; participates as a member of the Department's management team and on City-wide
teams; provides highly responsible and complex administrative support; and performs other duties as
assigned.
Distinguishing Characteristics:
The Human Resources Manager is a management position in a single job classification providing
highly responsible and complex staff assistance to the City Manager or his/her designee.
Employees in this classification have a broad range of independence within policy and procedural
limitations and work under minimal supervision. While the general parameters of the job are
defined, the employee is expected to select and put into effect work procedures and practices
which will lead to the effective and efficient accomplishment of division goals and objectives.
Persons appointed to this classification are considered At -Will employees serving at the pleasure
of the City Manager.
As designated by the City Manager, this position may serve as the City's Personnel Officer. The
Human Resources Manager has considerable latitude in the management of human resources
programs and staff, within the general guidelines and professional and administrative standards. This
classification is distinguished from the Management Analyst series (Confidential) in that the Human
Resources Manager is the division manager with overall responsibility for the Human Resources. It
is further distinguished from the Human Resources Director in that the Director has overall
responsibility for the Human Resources, Risk Management and Safety Divisions.
1
EXHIBIT B
Supervision Received and Exercised:
Receives administrative direction from the City Manager or his/her designee.
Exercises direct and indirect supervision to professional, technical, administrative, and temporary
staff.
Essential Duties and Responsibilities:
The following duties are normal for this classification. The omission of specific statements of
duties does not exclude them from the position if the work is similar, related or a logical
assignment to this class.
Direct Division activities such as personnel merit system administration, recruitment, testing and
selection, classification and compensation, employee relations, employee benefits, workers'
compensation administration, Injury and Illness Prevention Plan (IIPP) and maintenance of
centralized personnel file and records.
Plan and direct all activities necessary to provide Human Resources management services to City
Departments.
Develop and make recommendations to the City Manager and operating departments on creating,
revising, or abolishing various rules, policies and procedures relating to personnel matters.
Advise executive and management staff regarding sound Human Resources practices and
encourage the use and application of such practices and techniques in resolving operating
problems.
Administer the City's position classification, salary plan, and benefit systems.
Manage the development and implementation of the Human Resources Division goals, objectives,
policies and priorities in accordance with City policy.
Counsel and advise the City Manager, Department Heads, employee representatives, and others on
employee relations matters.
Investigate staffing problems and provide guidance for problem solving and disciplinary action.
Direct the preparation and administration of the department's work program.
Direct the preparation and presentation of the department's budget; monitor expenditures and
compliance.
Coordinate and direct the City's labor relations process with City employees.
Administer employee disciplinary, grievance and complaint procedures.
2
EXHIBIT B
Manage the activities and review the work of subordinate personnel engaged in employee
development, employment, recruitment and examination, classification, compensation, benefits
administration, and employee relations.
Monitor compliance with federal, state and local equal employment opportunity laws and
regulations.
Implement any necessary revisions and amendment to ordinances and resolution relating to
personnel matters.
Develop and direct new employee orientation, employee development, and employee training and
recognition programs.
Attend conferences/trainings to remain current on professional issues and related legislation.
Perform required duties under the City's disaster response plan.
Prepare correspondence to other human resource agencies, regulatory agencies, represented
groups, etc.
Assist the City Manager, as a member of the City's executive management team, in the overall
administrative and policy planning process of the City.
Participate in Human Resources -related activities with local, regional, and statewide organizations
and confer with outside agencies and organizations on a wide variety of personnel management
matters.
Perform other related duties as assigned.
Minimum Qualifications:
Knowledge of:
Modern and highly complex principles and practices of human resources program and administration.
Concepts and elements of employee benefit and workers' compensation administration and
programming including necessary liaison with claims administrators, brokers and insurance
companies.
Organizational and management practices as applied to the analysis and evaluation of programs,
policies, and operational needs.
Pertinent Federal, State and local laws, regulations, codes, ordinances, and policies applicable to
human resources management.
Statistical concepts and methods, research organization, problem solving techniques, budget
processes, management and resource allocation.
3
EXHIBIT B
Principles and practices of leadership, motivation, mentoring, team building, and conflict resolution.
Supervision and performance appraisal techniques and systems.
Effective public speaking.
Pertinent computer and other equipment use and related software/program applications.
Ability To:
Organize and manage the City's Human Resources Division of the City Manager's Office.
Become knowledgeable of the City's policies and procedures, such as the Personnel Rules and
Regulations, Administrative Regulations, and other policies and procedures, and apply them to
resolve problems and/or answer questions from employees and managers.
Use a computer and common software in the performance of job responsibilities.
Effectively formulate and administer sound Human Resources departmental policies and procedures
for City.
Set work standards and priorities for staff; effectively use staff in a proactive way; conduct periodic
performance reviews, mentor, coach and provide clear and concise direction to staff; recommend
corrective action when necessary.
Exercise considerable judgment, resourcefulness, leadership and tact in dealing with City employees,
Councilmembers, organizations, agencies and the general public.
Handle sensitive Human Resources matters including disciplinary issues, reclassification, employee
problems, employee relation issues and grievances.
Analyze and make sound recommendations for resolving controversial inter and intra-departmental
personnel problems.
Properly interpret and make decisions in conformance with pertinent Federal, State and local laws
and regulations governing personnel practices and in accordance with City rules and policies.
Use a computer and common human resource software platforms in the performance of job
responsibilities.
Physical Standards:
The physical standards described are representative of those that must be met by employees to
successfully perform the essential functions of this class. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
4
EXHIBIT B
An employee is regularly required to sit for long periods of time; talk or hear, in person, in
meetings and by telephone; use hands and fingers to handle, feel or operate standard office
equipment; and reach with hands and arms. The employee is frequently required to, bend and twist
to reach files, walk and stand and occasionally lift up to 30 pounds. While performing duties, the
employee is regularly required to use written and oral communication skills; converse in person,
and to large groups and be clearly understood. Read and interpret complex data, information and
documents; analyze and solve problems; interact with City management, other governmental
officials, contractors, vendors, employees and the public.
Training and Experience:
Any combination equivalent to education and experience is likely to provide the required
knowledge and abilities. A typical way to obtain the knowledge and abilities would be:
Education: Bachelor's degree from an accredited college or university in human resource
management, business administration or a closely related field. Master's degree is highly desired.
Experience: Four years of progressively responsible, professional human resources work including
two years of supervisory experience. Experience in a public sector agency is highly desirable.
Licenses; Certificates; Special Requirements:
Any recent training such as academic courses and certification programs which are relevant to this
job classification.
International Public Management Association for Human Resources Certification Senior Certified
Professional (IPMA-SCP) highly desirable.
Must be willing to work such hours as are necessary to accomplish the job requirements; travel to
attend meetings, seminars and conferences.
This classification is designated as a Mandatory Reporter; Completion of Mandatory Reporter
training is required within one month of employment.
Classification requires the possession and continued maintenance of a valid class "C" California
driver's license for operating a motor vehicle and Certificate of Automobile Insurance for Personal
Liability.
5
EXHIBIT C
Date Adopted:
Date Revised:
Title: Recreation Aide
February 18, 2020
FLSA: Non -Exempt, Part-Time/Temporary-Seasonal/At-Will
General Purpose:
Under general supervision, assists in the proper use of a community recreational facility and
assists Recreation Leaders in providing a variety of recreation programs related to preschool,
playground, after school programs, parks, teens, sports, special events, and senior citizen
activities.
Supervision Received and Exercised:
Receive general supervision from a Recreation Coordinator and may receive technical and/or
functional supervision from a Recreation Leader or Program Specialist.
Essential Duties and Responsibilities:
The following duties are normal for this classification. The omission of specific statements of
duties does not exclude them from the position if the work is similar, related or a logical
assignment to this class.
Assist in leading recreation activities in program areas such as preschool, playground, parks,
teens, sports, special events, and senior citizen activities.
Assist in carrying out recreational activities appropriate to a variety of locations such as
playgrounds, parks, community centers, pre-school classrooms, school sites, and sports facilities.
Assist in leading activities in areas such as arts and crafts, games, sports, music, drama, and
nature study.
Assist in setting up, taking down, and cleaning up recreational facilities, as assigned, opens and
closes facilities as scheduled for use, secures the facility upon leaving.
May provide minor first aid to recreation program participants and/or perform related first
aid/emergency techniques.
1
EXHIBIT C
Exercise precautions necessary to ensure the safety of recreation program participants and
spectators.
Build and maintain positive working relationships with co-workers, other City employees and
the public using principles of good customer service.
Sets up furniture or equipment for activities scheduled and sees that it is in proper condition and
is replaced after use.
Monitors activities of facility users for appropriate and safe conduct.
Cleans up after facility users and sets up for subsequent activities; sweeps and mops floors as
required, empties garbage throughout the facility as necessary; keeps restrooms and kitchen
clean and well stocked with paper towels, tissues, etc.
Collect fees from public swimming pool patrons and aquatics class registrants, and issue pool
passes;
Complete daily attendance and cash receipt report forms.
Answer the telephone, provide information to callers and write messages as needed.
Assist customers at the front counter.
Perform general clerical work such as issuing receipts, photocopying, and filing; complete and
submit required forms and reports.
Clean and sanitizes workstation and equipment.
Assist in conducting preschool class activities in areas such as arts and crafts, games, music, or
story time.
Interpret and apply official game rules for a variety of playing field sports related to league play.
Conduct sports contests according to rules of the game and maintain control of the contest.
Oversee the work of scoring officials to ensure proper timing and scoring of the event; perform
as official scorer -of -record.
Inspect playing field area and equipment prior to play to ensure preparation and safety for play to
begin.
Ensure safety of players and spectators.
Notify appropriate City staff regarding necessary repair and/or replacement of play areas/related
equipment.
2
EXHIBIT C
Perform other duties as assigned.
Minimum Qualifications:
Knowledge of:
Basic knowledge of a variety of recreation activities.
Ability to do heavy physical work including the lifting and moving of tables and chairs.
Rules, regulations, procedures, and score keeping as applied to the conduct of a variety of field
sport league activities.
Age group characteristics of preschool children
Basic arithmetic, including addition, subtraction, multiplication and division.
English language skills, including punctuation and spelling;
Point of sale or cash registers.
Ability to:
Learn skills needed to conduct basic recreation activities.
Follow written and oral instructions.
Communicate clearly and concisely, both orally and in writing.
Deal with difficult or stressful situations in a calm and professional manner.
Establish and maintain cooperative working relationships with those contacted in the course of
work.
Use of a personal computer is desirable.
Officiate at a variety of field sport league activities; engage in physical activity.
Exercise objective judgment in making field sport rules determinations/calls.
Exercise courtesy and tact in dealing with recreation program participants, spectators, players,
and sports and team officials.
3
EXHIBIT C
Must be available to work nights, weekends and holidays.
Physical Standards:
The physical standards described are representative of those that must be met by employees to
successfully perform the essential functions of this class. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
On a continuous basis, know and understand all aspects of the job; intermittently analyze work
papers, reports and special projects; identify and interpret technical and numerical information;
observe and report operational and technical policy and procedures.
On an intermittent basis, sit at desk for long periods of time; stand, walk, and bend while
assisting with recreation activities; squat, climb, kneel and twist when setting up various
recreation programs; talk or hear, in person, in meetings and by telephone; use hands and fingers
to handle, feel or operate standard office equipment; reach with hands and arms; perform simple
grasping and fine manipulation; and lift or carry weight of 100 pounds or less. While performing
duties, the employee is regularly required to use written and oral communication skills; interact
with City staff, volunteers, vendors, and the public.
Training and Experience:
Any combination equivalent to education and experience likely to provide the required
knowledge and abilities are qualifying. A typical way to obtain the knowledge and abilities
would be:
Education: There is no educational requirement for this class; equivalent to completion of
two years of high school is desirable.
Experience: Work experience is not required; experience in handling money and cashiering is
desirable. Demonstrated experience (paid or volunteer) working with preschool
age children in a structured or supervised social/recreational program is desirable.
Licenses; Certificates; Special Requirements:
At time of hire, must be 15 years of age or older (18 years of age if assigned to Preschool
Program).
Work Permit, as applicable.
Any offer of employment to an adult who will have direct contact with minors is conditional
upon submission of completed fingerprint screening and a satisfactory background check.
Current certification in First Aid and CPR is required within one month of employment
4
EXHIBIT C
Possession of a valid California Class C driver's license is not required for this class; however, if
an employee possesses a valid license, he/she may be required to provide a Certificate of
Automotive Insurance for Personal Liability.
This classification is designated as a Mandatory Reporter; Completion of Mandatory Reporter
training is required within one month of employment.
5
EXHIBIT D
Date Adopted: February 18, 2020
Date Revised:
Title: Customer Service Assistant
FLSA: Non -Exempt, Part-Time/Temporary-Seasonal/At-Will
General Purpose:
To perform a wide variety of customer service, cashier, and clerical duties related to the function,
facility, and department assigned. The location and hours of this part-time position are flexible
and vary based on the needs of the assigned department.
Supervision Received and Exercised:
Receives immediate supervision from assigned supervisor and functional and/or technical
supervision from higher -level clerical and/or technical personnel.
Essential Duties and Responsibilities:
The following duties are normal for this classification. The omission of specific statements of
duties does not exclude them from the position if the work is similar, related or a logical
assignment to this class.
Perform general clerical duties related to assigned functional area, facility, and department.
Type, proofread, and process a variety of documents including general correspondence, customer -
related correspondence, and memos, from rough draft or verbal instruction.
Assist customers at the front counter; act as a receptionist; answer the telephone and wait on the
general public.
Provide information on department and programs areas and policies and procedures; refer inquiries
as appropriate.
Receive facility rental applications for public facilities and registration forms for City programs;
check availability.
Process transactions and collect fees from the public for registrations, facility rentals, and other
1
EXHIBIT D
program areas.
Balance cash register and prepare reconciliation form.
Perform a wide variety of routine clerical work including filing, tallying, checking and recording
information on records.
Sort and file documents and records, maintaining alphabetical, index, and cross-reference files.
Operate standard office equipment including computer, printer, copier, and facsimile machine.
Receive, sort and distribute incoming and outgoing mail; send facsimile requests.
Build and maintain positive working relationships with co-workers, other City employees, and the
public using principles of good customer service.
Perform related duties as assigned.
Minimum Qualifications:
Knowledge of:
English usage, spelling, grammar, and punctuation.
Word processing and spreadsheet software.
Personal computer and ten -key adding machine.
Office methods and equipment including filing systems.
Cash handling and cashiering procedures.
Organization, procedures and operating details of the City department to which assigned.
Laws, rules and regulations related to area of assignment.
Techniques in managing difficult or stressful situations.
Ability to:
Learn the organization, procedures and operating details of the City department to which assigned.
Learn department processes and procedures, rules, and regulations related to area of assignment.
Perform routine clerical work including maintenance of appropriate records
2
EXHIBIT D
Verify and check files and data.
Understand and carry out both oral and written directions
Perform simple mathematical calculations.
Communicate in an effective manner.
Exercise courtesy and tact in meeting or talking with the public.
Establish and maintain effective working relationships with those contacted in the course of work.
Operate a variety of work -related office equipment.
Must be available to work nights, weekends and holidays.
Independently perform duties in assigned area.
Type accurately at a speed of 35 words per minute.
Training and Experience:
Any combination of experience and training that would likely provide the required knowledge and
abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Education: Equivalent to the completion of the twelfth grade.
Experience: Some clerical experience is desirable.
Physical Standards:
The physical standards described are representative of those that must be met by employees to
successfully perform the essential functions of this class. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
An employee is regularly required to: sit at desk for long periods of time; talk or hear, in person, at
the public counter and by telephone; use hands and fingers to handle, feel or operate standard
office equipment; and reach with hands and arms. Intermittently, twist to reach equipment
surrounding desk; walk to observe department activities; bend and squat to perform file searches;
perform simple grasping and fine manipulation; use telephone and write or use a keyboard to
communicate through written means. While performing duties, the employee is regularly required
to use written and oral communication skills; explain policies and procedures to vendors,
employees and the general public.
3
EXHIBIT D
Licenses; Certificates; Special Requirements:
Valid typing certificate.
Must be available to work nights, weekends and holidays.
Any offer of employment to an adult who will have direct contact with minors is conditional upon
submission of completed fingerprint screening and a satisfactory background check.
Certification in Standard First Aid and CPR is desirable.
Possession of a valid California Class C drivers' license and Certificate of Automobile Insurance
for Personal Liability.
This classification is designated as a Mandatory Reporter; Completion of Mandatory Reporter
training is required within one month of employment.
4
EXHIBIT E
Date Adopted: February 18, 2020
Date Revised:
Title: Lifeguard/Swim Instructor
FLSA: Non -Exempt, Part-Time/Temporary-Seasonal/At-Will
General Purpose:
To perform lifeguard duties in enforcing City public swimming pool rules and monitoring pool
patron conduct; perform emergency rescue and lifesaving techniques. To provide instruction in all
levels of American Red Cross swimming certification and other aquatics programs.
Supervision Received and Exercised:
Receives immediate supervision from assigned supervisor and functional and/or technical
supervision from higher -level technical personnel including Recreation Coordinator.
Essential Duties and Responsibilities:
The following duties are normal for this classification. The omission of specific statements of
duties does not exclude them from the position if the work is similar, related or a logical assignment
to this class.
Enforce swimming pool rules and regulations, including ensuring orderly conduct of swim team
and pool patrons.
Assist in providing instruction and coaching for a variety of swimming classes and activities for
all ages and ability levels.
Assist swimmers who are in distress and administer a variety of first aid and/or life saving
techniques, as appropriate.
Assist in maintaining pool areas in a safe and clean condition.
Build and maintain positive working relationships with co-workers, other City employees and the
public using principles of good customer service.
Develop and implement lesson plans for swimming classes.
Maintain accurate records related to swimming classes.
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EXHIBIT E
Perform other duties as assigned.
Minimum Qualifications:
Knowledge of:
Basic instruction/training techniques.
Proficient use of lifesaving techniques and equipment used at public swimming pools.
Ability to:
Develop and implement lesson plans for swimming instruction and certification activities.
Instruct and train patrons in a variety of swimming skills and techniques.
Learn and enforce City swimming pool rules, regulations, and policies.
Perform lifesaving strokes according to American Red Cross standards, perform lifesaving and
emergency first aid techniques and practices; engage in physical activity.
Follow written and oral instructions.
Communicate in an effective manner
Exercise courtesy and tact in dealing with pool patrons.
Deal with difficult or stressful situations in a calm and professional manner
Establish and maintain cooperative working relationships with those contacted in the course of
work.
Physical Standards:
The physical standards described are representative of those that must be met by employees to
successfully perform the essential functions of this class. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
On a continuous basis, know and understand all aspects of the job; intermittently analyze work
papers, reports and instructions, observe, identify, and report operational problems.
On an intermittent basis, sit in lifeguard station for long periods of time; stand, walk, and bend
while monitoring various swimming activities; squat, climb, kneel and twist intermittently when
setting up various programs; perform various swimming techniques; perform simple grasping and
fine manipulation; and lift or carry weight of 100 pounds or less.
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EXHIBIT E
Training and Experience:
Any combination equivalent to education and experience likely to provide the required knowledge
and abilities are qualifying. A typical way to obtain the knowledge and abilities would be:
Education: There is no educational requirement for this class; equivalent to completion of two
years of high school is desirable.
Experience: Demonstrated experience in skilled aquatic activities is desirable.
Licenses; Certificates; Special Requirements:
At time of hire, must be 15 years of age or older.
Work permit, as applicable.
Any offer of employment to an adult who will have direct contact with minors is conditional upon
submission of a completed fingerprint screening and a satisfactory background check.
Current certification in American Red Cross CPR or the Professional Rescuer with AED;
Lifeguard Training with Administering Emergency Oxygen; First Aid for Public Safety Personnel
(California Title 22) within one year of employment; Water Safety Instructor (WSI) is desirable.
Possession of a valid California Class C driver's license is not required for this class; however, if
an employee possesses a valid license, he/she may be required to provide a Certificate of
Automotive Insurance for Personal Liability.
This classification is designated as a Mandatory Reporter; Completion of Mandated Reporter
training is required within one month of employment.
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EXHIBIT F
Date Adopted: December 16, 2014
Date Revised: February 18, 2020
Title: Program Specialist
FLSA: Non -Exempt, Part-Time/Temporary-Seasonal/At-Will
General Purpose:
The purpose of the Program Specialist classification is to assist in the development, organization,
and operations of programs and projects within the City.
Distinguishing Characteristics:
Employees assigned to this classification are responsible for performing a broad range of tasks
that support planning, coordinating and implementing programs within an assigned area. The
individual is expected to perform routine and difficult staff work and take specific responsibility
for the assigned programs.
Supervision Received/Exercised:
Receives direction from full-time personnel. As appropriate, may exercise technical and
functional supervision over part-time recreation staff and volunteers
Essential Duties and Responsibilities:
The following duties are normal for this classification. The omission of specific statements of
duties does not exclude them from the position if the work is similar, related or a logical
assignment to this class.
Under supervision, assist with planning, coordinating and implementing programs and projects
within an assigned area.
Aid in the analysis, implementation and monitoring of City programs.
Assist in the development of new program elements and program modifications as necessary to
meet stated goals and objectives.
Conduct surveys and perform routine research and statistical analyses as requested; prepare
related reports.
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EXHIBIT F
Compile materials and assist in the preparation of reports, manuals, publications and
miscellaneous public information literature.
Oversee part-time recreation staff as assigned and review the activities of volunteers.
Assist with administrative tasks including the maintenance of records, files and other data.
Participate in assessing supplies needed for programs and requisition additional supplies as
needed.
Assist in ensuring that City activities start and finish in the prescribed manner and time frames.
Build and maintain positive working relationships with co-workers, other City employees and
the public using principles of good customer service.
The omission of specific statements of duties does not exclude them from the position if the
work is similar, related or a logical assignment to this class.
Minimum Qualifications:
Knowledte of:
Techniques and methods related to the coordination of the assigned program or project.
Basic budgeting techniques.
Pertinent local, State and Federal laws, ordinances and rules.
English language usage, spelling, punctuation, and grammar.
Principles and practices of record keeping.
Principles and practices of standard safety precautions.
Methods of program planning and evaluation.
Operational characteristics of the assigned Parks and Community Services program or project.
Customer service techniques.
Ability To:
Assist with planning, coordinating and implementing programs and projects.
Communicate in an effective manner, both orally and in writing.
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EXHIBIT F
Use a personal computer, including word processing, spreadsheet, database, and desktop
publishing applications.
Establish and maintain cooperative working relationships with those contacted in the course of
work.
Attend day, evening, and weekend meetings and events.
Problem -solve conflicts and disputes.
Analyze, interpret and explain program policies and procedures.
Prepare written reports, newsletters, flyers and other written materials.
Exercise good judgment, tact and courtesy.
Physical Standards:
The physical standards described are representative of those that must be met by employees to
successfully perform the essential functions of this class. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
On a continuous basis, know and understand all aspects of the job; intermittently analyze work
papers, reports and special projects; identify and interpret technical and numerical information;
observe and report operational and technical policy and procedures.
On an intermittent basis, sit at desk for long periods of time, stand, walk, and bend while
conducting/reviewing programs; squat, climb, kneel and twist intermittently when setting up
various programs; frequently interact with children (depending on program area); perform simple
grasping and fine manipulation; and lift or carry weight of 100 pounds or less. While performing
duties, the employee is regularly required to use written and oral communication skills; read and
interpret information; resolve customer services issues; interact with City staff, volunteers,
vendors, and the public.
Training and Experience:
Any combination equivalent to education and experience is likely to provide the required
knowledge and abilities. A typical way to obtain the knowledge and abilities would be:
Education: Completion of twelfth grade and some college course work in the area relevant to
the assigned program area.
Completion of Associates Arts or Science degree (A.A/A.S.) is desirable.
If assigned to Preschool Program, college course work must include specialization
in early childhood education.
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EXHIBIT F
Experience: Two years of progressively responsible paid experience in programming and
project areas representative of the assigned program area.
If assigned to Preschool Program, experience must include one-year of
supervising staff.
Licenses; Certificates; Special Requirements:
At time of hire, must be 18 years of age or older
Any offer of employment to an adult who will have direct contact with minors is conditional
upon submission of a completed fingerprint screening and a satisfactory background check.
Possession of a valid California Class C Driver's License and a Certificate of Automotive
Insurance for Personal Liability.
This classification is designated as a Mandatory Reporter; Completion of Mandated Reporter
training is required within one month of employment.
Possession of current certificate, credential or license in the area of specialty program (as
appropriate). If assigned to:
Aquatics: Current certification in Safety Training for Swim Coaches; Water Safety Instructor;
American Red Cross CPR for the Professional Rescuer with AED; Lifeguard Training with
Administering Emergency Oxygen; First Aid for Public Safety Personnel (California Title 22)
within one year of employment. Lifeguard Management certification desirable.
Preschool: Possession of valid Red Cross CPR and First Aid Certification.
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EXHIBIT G
Date Adopted: February 18, 2020
Date Revised:
Title: Recreation Leader
FLSA: Non -Exempt, Part-Time/Temporary-Seasonal/At-Will
General Purpose:
Under general supervision, leads and conducts activities in the delivery of recreation program
areas including preschool, playground, after school programs, parks, teens, sports, special events,
and senior citizen; Oversees the proper use of a community recreational facility; perform a
variety of custodial tasks; assist the public and staff in their use of the facility.
Distinguishing Characteristics:
The Recreation Leader classification is distinguished from the Recreation Aide level in the
complexity of duties assigned, independence of action taken, the amount of time spent performing
the duties, the nature of the public contact made, and its training responsibilities of new staff.
Positions at this level are required to be fully trained in all procedures related to assigned area of
responsibility.
Supervision Received and Exercised:
Receives general supervision from a Recreation Coordinator.
May receive technical and/or functional supervision from a Program Specialist.
Exercises technical and functional supervision over Recreation Aide.
Essential Duties and Responsibilities:
The following duties are normal for this classification. The omission of specific statements of
duties does not exclude them from the position if the work is similar, related or a logical
assignment to this class.
Plan, oversee, and conduct recreational activities in program areas such as preschool,
playground, parks, after school programming, teens, sports, museum, special events, and senior
citizen activities.
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EXHIBIT G
Conduct activities in areas such as arts and crafts, games, sports, music, drama, and nature study.
Instruct participants in the rules and methods of playing indoor and outdoor games.
Inspect activity areas and related equipment and recommend maintenance and repair, as
appropriate.
Assist with record -keeping and report completion.
Enforce safety rules and regulations; maintain orderly participant conduct.
Provide minor first aid to recreation program participants/spectators and/or perform related first
aid/emergency techniques.
Exercise precautions necessary to ensure the safety of recreation program participants and
spectators.
Build and maintain positive working relationships with co-workers, other City employees and
the public using principles of good customer service.
Open and close facilities as scheduled for use; clean up after facility users and set up for
subsequent activities; secure the facility upon leaving.
Set up furniture or equipment for activities scheduled and see that it is in proper condition and is
replaced after use.
Sweep and mop floors as required; keep restrooms and kitchen clean and well -stocked with
paper towels, tissues, etc.; empty garbage throughout the facility as necessary.
Make written reports of damage to equipment or facility.
Monitor adherence to building rules and party limitations.
Maintain records and complete written program plans and reports.
Instruct participants in the rules and methods of playing indoor and outdoor games.
Inspect activity areas and related equipment and recommend maintenance and repair, as
appropriate.
Enforce safety rules and regulations; maintain orderly participant conduct.
When work assignments are in public area of assigned facility, greet visitors, collect fees, have
visitors sign guest book.
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EXHIBIT G
Provide facility and exhibit orientations and/or tours including appropriate tour materials.
Develop weekly lesson plans; plans and directs lessons, games, crafts and songs for after school
and pre-school programs.
Function as supervising attendant for evening rentals and weekday evening shifts, as necessary.
Monitor patrons, patrol parks and enforce rules at City of Dublin parks to ensure that permit
areas are safe, clean, functional; notify the Police Department as to any noted irregularities when
appropriate; post City information as required and remove outdated and or unauthorized notices.
Make determinations and interpretations regarding reservations for specific permitted areas;
resolve conflicts when appropriate.
Provide advice and information on park and recreation regulations to the public when requested
and/or as needed; prepare incident reports and related documentation as needed.
Oversee activities of part-time staff, as assigned.
Train, supervise and evaluate Recreation Aide(s).
Maintain a variety of program records and prepare reports relevant to program area.
Request, issue and be responsible for proper care of equipment.
Ensure that activities run smoothly and according to program objectives and guidelines and
general department philosophy.
Perform related duties as assigned.
Knowledge of:
English usage and vocabulary.
Operational characteristics of the assigned programs.
Principles and practices of facility maintenance and operational practices.
Principles and practices of standard safety precautions.
Customer service techniques.
Techniques of instruction for conducting recreation programs in preschool, playground, and
parks; after school programming, teens, sports, museum, special events, and senior citizen
activities.
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EXHIBIT G
Ability to:
Conduct recreation activities; lead recreational activities such as games, arts and crafts, music
and drama.
Develop and implement effective program curriculum/content.
Organize people, supplies, equipment and facilities; plan and schedule activities.
Follow written and oral instructions. Express ideas and communicate effectively both verbally
and in writing.
Exercise courtesy and tact in dealing with recreation program participants and spectators.
Deal with difficult or stressful situations in a calm and professional manner.
Problem -solve conflicts and disputes as applicable.
Establish and maintain cooperative working relationships with those contacted in the course of
work.
Work effectively with preschool, elementary and teenage children and parents.
Learn tour and exhibit content; provide tours to diverse audiences.
Analyze and interpret facility policies and procedures.
Explain and enforce rules, regulations, procedures and program objectives.
Do heavy physical work including the lifting and moving of tables and chairs; perform routine
maintenance tasks.
Administer basic First Aid/CPR.
Supervise, train and evaluate subordinates.
Must be available to work nights, weekends and holidays.
Physical Standards:
The physical standards described are representative of those that must be met by employees to
successfully perform the essential functions of this class. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
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EXHIBIT G
On a continuous basis, know and understand all aspects of the job; intermittently analyze work
papers, reports and special projects; identify and interpret technical and numerical information;
observe and report operational and technical policy and procedures.
An employee is regularly required to sit for long periods of time; talk or hear, in person, in
meetings and by telephone; use hands and fingers to handle, feel or operate standard office
equipment; and reach with hands and arms. The employee is frequently required to bend, twist,
lift, walk; stand; and set-up and move equipment weighing up to 100 pounds. While performing
duties, the employee is regularly required to use written and oral communication skills; read and
interpret information and room layout specifications; and interact with City staff, volunteers,
vendors, and the public.
Training and Experience:
Any combination equivalent to education and experience likely to provide the required
knowledge and abilities are qualifying. A typical way to obtain the knowledge and abilities
would be:
Education: Equivalent to completion of three years of high school. Some college level course
work in recreation, early childhood education, leisure services, or a related field
are desirable.
Experience: A minimum of one-year experience performing duties similar to that of a
Recreation Aide.
Licenses; Certificates; Special Requirements:
At time of hire, must be 16 years of age or older (18 years or age if assigned to Preschool
Program).
Work Permit, as applicable.
Any offer of employment to an adult who will have direct contact with minors is conditional
upon submission of completed fingerprint screening and a satisfactory background check.
Current certification in First Aid and CPR is required.
Possession of a valid California Class C drivers' license and a Certificate of Automotive
Insurance for Personal Liability.
This classification is designated as a Mandatory Reporter; Completion of Mandated Reporter
training is required within one month of employment.
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