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HomeMy WebLinkAboutReso 103-20 Amending the Classification PlanReso. No. 103-20, Item 4.5, Adopted 10/06/20 Page 1 of 1 RESOLUTION NO. 103 – 20 A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF DUBLIN AMENDING THE CLASSIFICATION PLAN WHEREAS, in accordance with the City’s Personnel System Rules, the City Council adopted Resolution No. 30-84 and subsequent resolutions which comprise the Classification Plan; and WHEREAS, it is necessary to periodically add job descriptions to the Classification Plan. NOW, THEREFORE, BE IT RESOLVED that Resolution No. 30-84 and subsequent Resolutions shall be amended to add the following positions: Chief Information Security Officer (Exhibit A) Environmental and Sustainability Manager (Exhibit B) Information Systems Specialist (Exhibit C) BE IT FURTHER RESOLVED that Resolution No. 30-84 and subsequent Resolutions shall further include changes to the following amended position(s): Administrative Services Director/Director of Finance (Exhibit D) Information Systems Manager (Exhibit E) Public Works Transportation and Operations Manager (Exhibit F) BE IT FURTHER RESOLVED that this document shall become a part of the official Classification Plan for the City of Dublin; and that the changes contained herein shall be effective October 6, 2020 PASSED, APPROVED AND ADOPTED this 6th day of October, 2020, by the following vote: AYES: Councilmembers Goel, Hernandez, Josey, Kumagai and Mayor Haubert NOES: ABSENT: ABSTAIN: ______________________________ Mayor ATTEST: _______________________________________ City Clerk EXHIBIT A 1 Date Adopted: 10-6-2020 Date Revised: Title: Chief Information Security Officer FLSA: At-Will/Exempt/Designated Management General Purpose: Under administrative direction of the City Manager’s Office, recommends and implements City policy regarding information technology and information security use; directs the activities of the Information Systems Division, including City's telecommunication, e-mail, voicemail, and computer systems operations and maintenance of software and hardware, programming, and system design, development, and implementation; coordinates assigned activities with other divisions, departments, and outside agencies; participates as a member of the City Manager’s Office management team in departmental policy development, administrative planning, and addressing of citywide issues; and performs related work as required. The Chief Information Security Officer (CISO) is responsible for maintaining the confidentiality of any data that he/she may access on City systems. Distinguishing Characteristics: The Chief Information Security Officer (CISO) is a management position responsible for formulating policy, developing goals and objectives, supervising Division staff, contracts and vendors. Responsible for developing and administering Departmental budgets and capital improvement programming. Incumbents in this classification have a broad range of independence within policy and procedural limitations and work under minimal supervision. The incumbent is accountable to the City Manager’s Office for the effective management of personnel and the quality and efficiency of services directed. While the general parameters of the job are defined, the employee is expected to select and put into effect work procedures and practices which will lead to the effective and efficient accomplishment of Division goals. Recommendations on the improvement of Division activities are expected. The CISO provides direct supervision and management to professional, technical, contract and clerical staff assigned to the Division. The CISO is a an At-Will position that is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA), exempt from the City’s Personnel System Rules and is a Designated Management position. This classification is distinguished from the Information Systems Manager in that the former has administrative and management responsibility for overall administration of the Division, including development of Division objectives; design of supporting units; and implementation of programs, processes, policies, and/or procedures to successfully achieve those objectives. Supervision Received/Exercised: Receives general direction from the City Manager’s Office. Exercises administration, management, and supervision of the Division, including through secondary supervisors assigned to the Division. Essential Duties and Responsibilities: The following duties are normal for this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. EXHIBIT A 2 Administers, manages, coordinates, installs and upgrades the City’s computer, network, telecommunications, and information technology hardware and software including City operated Wi-Fi networks; security systems including surveillance systems, alarms and access control technology; City's fiber network; and phone systems. Designs and develops requirements for systems technology, systems security and applications; performs and/or directs systems design work, operations and maintenance, program development, integration testing, deployment, training, and documentation. Establishes controls on data, system security and policy on the use of technology and application to City programs; analyzes procedures and recommends improvements; prepares reports. Prepares, manages, and monitors the Division budget; estimates costs and impact of new technology and applications; consults with and advises City management on information technology, systems security, policies, and the status of projects; develops procedures for handling data, operations activities, systems security and departmental requests for new technology and services. Confers with vendors and assists departments in assessing applicability to City's standards and needs; evaluates and purchases all information technology hardware; ensures cost effectiveness and compatibility with existing systems; serves as liaison between vendors, purchasing, and City departments; negotiates with vendors to purchase information technology hardware and software. Selects, supervises, and evaluates the work of consultants and integrates consultant’s work into the City’s technology program; writes bid specifications for new equipment; reviews bids and makes decisions and recommendations. Directs the activities of managers/supervisors and staff in the Division; plans, prioritizes and assigns tasks and projects; monitors work, develops staff skills, evaluates performance; meets regularly with staff to discuss and resolve workload and technical issues; sets performance standards and develops appropriate goals and priorities; submits hiring and termination recommendations. Develops, evaluates and administers Department and Division goals, objectives, policies and procedures; assures Divisions’ plans and activities are in compliance with all applicable laws, policies, regulations, timelines, and goals; reviews project work papers and approves project plans and procedures. Assures the integrity of Division work products, processes and procedures; monitors technical documents for accuracy, completeness, and compliance with Federal, State, and City policies and practices; reviews and prepares status reports and recommends appropriate actions. Assures a productive, efficient and technically competent work environment; assures effective communications with other City Departments and outside agencies; sets Division priorities and assures program and project deadlines and performance standards are met. Assures that any direct reports comply with all City safety requirements and practices. Makes presentations to the City Council and other groups; may be assigned to supervise ancillary operations as needed. Coordinates meetings with regional agencies, local businesses, and community groups as required. Maintains the absolute confidentiality of all records and information. EXHIBIT A 3 MINIMUM QUALIFICATIONS: Knowledge Of: Information systems, technology security, telecommunications, programming, and computer operations. Principles, procedures, practices, techniques, nomenclature, and symbols associated with computer science, telecommunications, and systems analysis. Data processing field sufficient to make recommendations regarding changes in office operations. City organization, operations, policies and procedures. Principles and practices of computer systems design, operation, administration, and control. Current hardware and software supply sources, pricing, and quality. Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases. Techniques and practices for effective, efficient, and cost-effective management of allocated resources. Principles and practices of administrative management, including personnel rules, cost accounting, budgeting, procurement, contract management, and employee supervision. Project and contract management, and negotiation principles and techniques. Personal computer hardware and software, network systems, and peripheral equipment. Record keeping and file maintenance principles and procedures. Ability To: Assume management level responsibilities and make appropriate decisions, while assuring compliance with City goals and objectives Operate diverse technologies and applications. Plan, organize, supervise, and evaluate the work of employees engaged in information technologies. Implement systems to meet defined requirements and/or lower the cost of City operations. Design or procure new systems according to departmental requirements. Present and defend reports and information in public meetings. Interpret technical instructions and analyze complex variables Establish and maintain effective working relationships with others. Communicate effectively in English both orally and in writing. EXHIBIT A 4 Prioritize daily tasks and work requests given broad priority guidelines. Read and understand complex manuals and guidelines related to hardware and software. Analyze issues, evaluate alternatives, and makes logical recommendations based on findings. Interpret and apply City standards and policies. Use initiative and independent judgment within established procedural guidelines. Assess and prioritize multiple tasks, projects and meet critical time deadlines. Establish and maintain cooperative working relationships with City employees, officials, the general public and representatives from other local, State and Federal agencies. Communicate effectively both orally and in writing. Physical Standards: The physical standards described are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An employee is regularly required to sit for long periods of time; intermittently stand, walk, bend, climb, kneel and twist while working on computer equipment, peripherals, and ancillary equipment; perform simple grasping and fine manipulation; use telephone and write and use keyboard to communicate; discern wire colors and see small text and numbers on wiring and circuitry; routinely move equipment weighing up to 30 pounds and occasionally move equipment weighing up to 75 pounds. While performing duties, the employee is regularly required to transport and install computers and related equipment involving physical dexterity, moderate lifting and carrying of up to 50 pounds. Use various hand tools and testing equipment in repair, adjustment and problem identification of personal computers and related equipment; read and interpret complex data, information and documents; analyze and solve problems; interact with City management, other governmental officials, contractors, vendors, employees and the public. Training and Experience: Education: A Bachelor’s degree from an accredited four-year college or university with a major in computer science, engineering, information systems, or a related field. A Master’s degree in a related field is preferred. Experience: Five years of increasingly responsible full-time experience in information technology which has provided skill in a variety of software and hardware issues, including systems analysis and design; or any equivalent combination of education and experience that provides the knowledge, skills, and abilities listed below. Familiarity with the type of hardware and software installed at the City is desirable. A minimum of two years of administrative management and/or supervisory experience and familiarity other City systems is also desirable. Licenses; Certificates; Special Requirements: EXHIBIT A 5 Possession of a valid California Class C drivers’ license and Certificate of Automobile Insurance for Personal Liability. Must have the willingness and ability to: work the hours necessary to accomplish the assigned duties, including evening and week-end hours; attend evening meetings; travel out of town and attend workshops, conferences, seminars during work and non-work hours. EXHIBIT B Date Adopted: 10-6-2020 Date Revised: Title: Environmental and Sustainability Manager FLSA: At-Will/Exempt/Designated Management General Purpose: Under administrative direction, manages and directs the work of the Environmental Programs Division in the Public Works Department including implementation of the Climate Action Plan and greenhouse gas reduction goals, sustainability initiatives and programs, integrated waste management and recycling, and stormwater pollution prevention; represents the City and provides staff support to a variety of intergovernmental committees, subcommittees, authorities, and City staff; performs related duties as required. Distinguishing Characteristics: This is a single position, management classification, reporting directly to the Public Works Director or designee. The incumbent is responsible for managing the activities of a division engaged in developing and implementing the Climate Action Plan and greenhouse gas reduction goals, sustainability initiatives and programs, integrated waste management and recycling, and stormwater pollution prevention. The incumbent has considerable latitude in the application of policy and follows general guidelines or professional and administrative standards in accomplishing assignments. The incumbent is expected to identify policy issues and work with other staff to develop options and recommend solutions. Review of work is occasional or on a problem basis, with the incumbent presenting alternative courses for policy decision. In addition, the incumbent is responsible for establishing and maintaining positive work relations with vendors and other agencies. Supervision Received/Exercised: Receives general direction from the Public Works Director or designee. Exercises direct supervision over professional and technical staff in assigned area. Essential Duties and Responsibilities: The following duties are normal for this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Participates as a team member in the work of the department's management team and understands and implements assigned duties and responsibilities to support team goals and objectives. EXHIBIT B Works cooperatively with other team members by receiving and sharing information; soliciting input, identifying operational and interpersonal issues, and participating in problem solving. Plans, organizes, manages, and directs programs and implementation measures related to the Climate Action Plan, the Green Infrastructure Plan, environmental stewardship, and sustainability initiatives. Plans, organizes, manages, and directs programs which encourage environmentally sound and cost-effective methods for the disposal of garbage, recovery of recyclables, and waste prevention. Plans, organizes, manages, and directs programs associated with the Stormwater Management and Discharge Control Ordinance, the National Pollution Discharge Elimination System (NPDES) Municipal Regional Permit, and other urban clean water programs. Oversees the Climate Action Plan, Green Infrastructure Plan, and Disaster Debris Management Plan (DDMP). Develops new and reviews existing environmental and sustainability programs; recommends and directs implementation of changes. Provides technical expertise to other City departments and divisions. Reviews and analyzes federal, state, and local environmental and sustainability legislation for its impact on the City. Develops and recommends environmental and sustainability policies, programs, and initiatives to the City Council. Prepares and reviews a variety of complex and comprehensive reports. Works with other public agencies to develop environmental stewardship and sustainability programs. Oversees the preparation and implementation of marketing and public information campaigns designed to secure public participation. Provides staff support for and may represent the City in the development and implementation of climate action, sustainability, waste management, and clean water policies before a variety of other City and interagency committees, sub-committees, and authorities. Represents the City in meetings with public officials, regulatory bodies, the business community, members of policy and advisory boards, community and civic groups, and the public. Serves as the liaison with waste management franchise holders. Directs the preparation and administration of the Environmental Programs Division budget. Using cost analysis techniques, develops and recommends implementation of fee structures to support Division programs. Recommends and justifies program goals and related financial and staff resource needs. EXHIBIT B Accounts for the effective use of allocated resources. Negotiates contracts with contractors and consultants, including preparing and directing the preparation of requests for proposals, reviewing and evaluating proposals, and developing contracts. Monitors implementation of contracts for compliance and levels of service. Coordinates the work of subordinate staff. Monitors and reviews employee performance, staff development, and program implementation for customer satisfaction, efficiency, effectiveness, work priorities, and compliance with laws, rules, regulations, and standards. Ensures that staff is provided with resources and technology necessary to provide customer service. Develops and implements employee development plans. Evaluates staff performance, provides employee counseling and recommends employee discipline, and participates in the selection of new employees. Performs related duties as required. Minimum Qualifications: Knowledge of: Federal, state and local laws, regulations, codes, funding policies, and grant programs pertaining to the environment, energy conservation, stormwater pollution prevention, and waste management. Principles, practices, terminology, and methods of environmental stewardship and sustainability programs, environmental compliance programs, and stormwater pollution prevention. Solid waste, recycling, composting, and hazardous waste programs, collection services, disposal, and associated costs and revenue. The principles and practices of effective management and supervision, including long- and short- range planning. The principles and practices of contract negotiation and administration. Group and interpersonal dynamics. Written and oral communication techniques and methodologies. Program planning and implementation. EXHIBIT B Marketing, public information, and community relations concepts including negotiation techniques and presentation skills. Principles, practices, computer systems, and applications of administrative and program management, including budget development and tracking, contract management, documentation, and reporting. Energy conservation, greenhouse gas reduction, water conservation, stormwater pollution prevention, and waste reduction strategies, programs, and requirements. Principles and techniques used in supervision, training, and performance management. Customer service techniques. Computerized software systems used in daily operations such as computerized maintenance management Systems, geographical information systems, customer relations software. Ability To: Effectively supervise and mentor staff. Effectively lead the Environmental Programs Division. Effectively communicate policies, procedures, city codes and operations to other city staff and the general public. Evaluate and recommend changes to operations as needed. Establish and maintain effective working relationships within the department, organization and outside groups. Provide outstanding customer service. Communicate effectively with the public, elected officials, City staff, utility regulators and various vendors and groups. Use of computer software related to work. Physical Standards: The physical standard described is representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An employee is regularly required to sit for long periods of time; talk or hear, in person, in meetings and by telephone; use hands and fingers to handle, feel or operate standard office equipment; and reach with hands and arms. The employee is frequently required to, bend and twist to reach files, walk and stand, and occasionally lift up to 20 pounds. While performing duties, the employee is regularly required to use written and oral communication skills; read and interpret complex data, information and documents; analyze and solve problems; interact with City management, other governmental officials, contractors, vendors, employees and the public. EXHIBIT B Training and Experience: Any combination equivalent to education and experience is likely to provide the required knowledge and abilities. A typical way to obtain the knowledge and abilities would be: Education: Equivalent to a Bachelor's degree from an accredited college or university with major course work in environmental studies, transportation or urban planning, natural or physical science, sustainability, public administration, engineering or a related field. A Master’s degree in environmental studies or closely related field is desirable. Experience: Five years of professional experience in managing environmental and sustainability programs. Experience in compliance or monitoring of environmental issues is desirable. Licenses; Certificates; Special Requirements: Possession of a valid California Class C drivers’ license and Certificate of Automobile Insurance for Personal Liability. EXHIBIT C 1 Date Adopted: 10-6-2020 Date Revised: Title: INFORMATION SYSTEMS SPECIALIST FLSA: Non-Exempt General Purpose: Under administrative direction, performs a full range of paraprofessional duties in support of the City's information systems operations including serving as technical expert, assisting in the development of computer applications, and assisting in the design and implementation of computer systems and related technical and administrative projects. This position provides the full range of office software, computer hardware, and user support related to the City's computer network and phone systems, maintains the integrity and operability of the network infrastructure, and analyzes and troubleshoots City-wide network problems related to computer, telephone, and security networks. Distinguishing Characteristics: The Information Systems Specialist is the advanced journey level paraprofessional class in the Information Systems series performing the full scope of complex hardware and software installation, maintenance, troubleshooting, and user support with minimum supervision. Incumbents in this class may also be assigned project management related duties for the development and maintenance of assigned systems. Positions at this level are expected to perform of the full range of duties as assigned, work independently, apply well developed computer and network skills, knowledge, and abilities, and exercise judgment and initiative. Incumbents may provide lead direction to lower level technical positions, but this is not considered a primary distinguishing characteristic. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Work is normally reviewed only on completion and for overall results. Supervision Received: Receives direction supervision as assigned by the Chief Information Security Officer. Essential Duties and Responsibilities: Assists in the development of computer applications. Assists in the design and implementation of computer systems and related technical and administrative projects. Provides technical support in the design, planning, and implementation of local area networks (LAN) and wide area networks (WAN). EXHIBIT C 2 Installs, programs, and maintains City telephone, voicemail and security systems; provides technical support for these systems. Provides project management and technical assistance related to new project rollouts. Maintains the integrity and operability of the network infrastructure including back office servers, routers, switches, and phone system; assists in the analysis and troubleshooting of City-wide network problems related to computer and telephone networks. Participates in network administration; installs and configures new/existing servers; upgrades existing server; administers user accounts, groups' security, permissions, policies, and e-mail issues; monitors, maintains, and updates patches as scheduled; installs, upgrades, and configures network printing, directory structures, rights, security, and file services; assists in the resolution of network related problems. Provides network infrastructure support; configures and maintains network infrastructure including routers, switches, VLANs, and firewalls. Installs, configures, upgrades, troubleshoots, and repairs computers, computer components, software, and peripheral devices. Provides technical support to users including support via phone and email; responds to needs and questions of users concerning their access to network resources. Supports and responds to inquiries regarding specialized applications; coordinates issues with corresponding vendors/consultants. Participates in technical documentation; creates and maintains technical documents including network layout, configuration, and instructions. Assumes responsibility for City-wide training programs pertaining to voice e-mail, and security systems; trains users on basic software and hardware operation. Provides database support; assists with database projects for different departments. Establishes level of facility access and issues security access devises. Performs backups of critical data. Provides support for the audio/video system in the Council chambers. Participates in the implementation of new technologies; researches, tests, and evaluates products/solutions. Makes software and systems recommendations to facilitate increased efficiency. Generates purchasing quotes for a variety of equipment, peripherals, and supplies. Performs related duties as required. EXHIBIT C 3 Minimum Qualifications: Knowledge of: Operating characteristics of computer systems and procedures. Principles and practices used in the analysis, design, programming, operation, maintenance, and control of computer systems. Computer operating systems and local area network applications. Network topologies, protocols, hardware, structures, and cabling. Network environments and local area network operations. Software, data base languages, and telephone systems as used by the City. Personal computer diagnostic hardware utilities and testing equipment. Database design principles and practices. Data processing documentation principles and practices. Principles and practices of record keeping. Principles and methods of training and instruction. Modern office procedures, methods, and equipment including computers and supporting word processing and spreadsheet applications. Ability To: Understand, interpret, and effectively explain the full range of hardware and software applications to users. Identify, analyze, and resolve complex computer, telephone hardware, software, and network related problems and implement solutions. Evaluate, test, develop, and configure new technology enhancements. Configure routers, switches, and firewalls. Research technical materials and provide and document solutions to complex problems. Use initiative and sound judgment within established procedural guidelines. Work independently to analyze problems and implement solutions. Organize and prioritize work schedule and handle multiple priorities. Exercise discretion in dealing with confidential information and system security. EXHIBIT C 4 Operate office equipment including computers and supporting word processing, spreadsheet, and database applications. Operate, maintain and repair standalone and networked computers, peripherals, telephones and a variety of software applications. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Physical Standards: The physical standards described are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An employee is regularly required to sit for long periods of time; intermittently stand, walk, bend, climb, kneel and twist while working on computer equipment, peripherals, and ancillary equipment; perform simple grasping and fine manipulation; use telephone, write and use keyboard to communicate; discern wire colors and see small text and numbers on wiring and circuitry; routinely move equipment weighing up to 50 pounds. While performing duties, the employee is regularly required to use various hand tools and testing equipment in repair, adjustment and problem identification of personal computers and related equipment; read and interpret complex data, information and documents; analyze and solve problems; interact with City management, other governmental officials, contractors, vendors, employees and the public. Education, Experience, and Training: Any combination of education and experience equivalent to the following is likely to provide the required knowledge and abilities. A typical way to obtain the knowledge and abilities would be: Education: An Associate of Art's degree information technology, computer science, or related field. A Bachelor's degree is desirable. Experience: Three years of responsible technical information systems experience comparable to an Information Systems Technician with the City of Dublin. Training: Any recent training such as, academic courses and certification programs, which are relevant to this job classification. Licenses, Certificates, Special Requirements: Possession of a valid California Class C Drivers’ License and Certificate of Automobile Insurance for Personal Liability. EXHIBIT D Date Adopted: 4-4-1986 Date Revised: 10-6-2020 Title: Administrative Services Director/Director of Finance FLSA: At-Will/Exempt/Designated Management General Purpose: To direct, plan, organize, and administer the activities and operations of the Administrative Services Department, which is comprised of the Finance / Accounting Division, the Treasury function, and the Risk Management Division; to coordinate department activities with other City departments and outside agencies; and to provide highly responsible and complex administrative assistance to the City Manager. Distinguishing Characteristics: This is an Executive Management/Department Head class with full responsibility for the management of multiple function service delivery areas within the City. Reports to and receives direction from the City Manager or designee. Employees at this level receive administrative direction from the City Manager or designee in terms of goals. Department Head positions are reviewed in terms of results. Supervision Received/Exercised: Receives general direction from the City Manager’s Office. Exercises administration, management, and supervision of the Department, including through secondary supervisors assigned to the Department. Essential Duties and Responsibilities: Develops, plans, and implements department goals and objectives; develops and administers policies and procedures. Plans and directs the activities of the Administrative Service Department; supervises and coordinates department activities with those of other departments and outside agencies and organizations. Provides administrative assistance to the City Manager; prepares and present reports to the City Council and various committees and commissions regarding the City’s fiscal, treasury, and budget practices, policies, and procedures. Direct and manage the City’s Risk Management Division including contracts administration, claims against the City, general liability/property insurance programs, vicious dog hearings, and participation in the City’s risk pool authority. EXHIBIT D Directs, oversees and participates in the development of the Department's work plan; assigns work activities, projects, and programs; monitors workflow; reviews and evaluates work products, methods, and procedures. Serves as City Treasurer pursuant to local ordinances, budget officer, and financial advisor overseeing financial forecasting, investment management, and related financial activities. Serves as the Finance Director to perform statutory duties as may be stated in the California Government Code and / or the City of Dublin Municipal Code Chapter 2.10. Under direction of the City Manager, prepares and coordinates the citywide operating and capital improvement budgets. Directs and oversees the analysis and reporting of the City’s current and future financial needs. Develops and administers the Department's budget; forecasts additional funds needed for staffing, equipment, materials and supplies; monitors and approves expenditures; implements mid-year adjustments. Selects, trains, supervises, evaluates, and disciplines personnel; provides or coordinates staff training. Represents the City to outside groups and organizations; participates in outside community and professional groups and committees providing technical assistance as necessary. Responds to and resolves difficult and sensitive citizen inquiries and complaints. Reviews and interprets applicable government regulations and requirements. Researches and prepares administrative reports and studies; prepares written correspondence as necessary. Directs the negotiation and execution of a variety of contracts and agreements; participates in negotiations with developers for the development and construction of City facilities and other private/public projects. Receives and reviews reports from staff members and takes appropriate action. Attends professional workshops, seminars, and conferences. Performs related duties as assigned. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Minimum Qualifications: Knowledge of: Principles and practices associated with municipal administration, including fiscal and office management. Principles and practices of municipal finance, budget preparation, and administration. EXHIBIT D Principles, practices, and techniques of public administration, with an emphasis in municipal finance. Federal, state, and local laws, regulations, and court decisions applicable to assigned areas of responsibility. Organizational and management practices as applied to the analysis and evaluation of programs, policies, and operational needs. Principles and practices of organization, administration, supervision, and personnel management. Principles and practices of statistical research methods and forecasting fees and charges. Principles of supervision, training, and performance evaluation. Principles of community and public relations. Customer service techniques and public speaking. Ability To: Plan, direct, and control the administration and operations of a department. Develop and implement department policies and procedures. Gain cooperation through discussion and persuasion. Successfully develop, control and administer department budget and expenditures. Analyze problems; identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals. Identify and respond to public, City Council and commission/committee issues and concerns. Interpret and apply City, Federal, State and local policies, procedures, rules and regulations. Communicate clearly and concisely, orally and in writing. Supervise, train, and evaluate assigned personnel. Establish and maintain effective working relationships with those contacted in the course of work. Physical Standards: The physical standards described are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An employee is regularly required to sit at desk and in meetings for long periods of time; talk or hear, in person, in meetings and by telephone; use hands and fingers to handle, feel or operate standard office equipment; and reach with hands and arms. Intermittently, twist to reach equipment surrounding desk; walk to observe department activities; bend and squat to perform file searches; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written means; operate an automobile to attend various meetings and workshops. While performing duties, the employee is regularly required to use EXHIBIT D written and oral communication skills; analyze community service, budget and technical reports; interpret and evaluate staff reports; know laws, regulations and codes; observe performance and evaluate staff; problem solve community service issues; remember personnel rules, legal and code requirements; and explain and interpret codes, policies and procedures; interact with City management, other governmental officials, contractors, vendors, employees and the public. Training and Experience: Any combination equivalent to education and experience is likely to provide the required knowledge and abilities. A typical way to obtain the knowledge and abilities would be: Education: Graduation for an accredited college or university with a bachelor's degree in finance, public or business administration or a related field. A Master's degree is preferred. Experience: Six years of professional and responsible experience in municipal finance management or municipal administration, including at least three years in a supervisory capacity. Licenses; Certificates; Special Requirements: Possession of a valid California Class C drivers' license, and Certificate of Automobile Insurance for Personal Liability. EXHIBIT E Date Adopted: 3-16-1999 Date Revised: 10-6-2020 Title: Information Systems Manager FLSA: At-Will/Exempt/Designated Management General Purpose: Under administrative direction, supervises, , implements, and maintains the City’s information systems; and performs installations configurations, troubleshooting, and maintenance of hardware, software, peripheral and related communication equipment. Coordinates the review, selection, and implementation of new systems and components. Manages the response to requests for assistance from users; researches, analyzes, and recommends solutions to information systems problems. Evaluates proposals to integrate new systems and performs other related work as required Distinguishing Characteristics: Receives direction from the Chief Information Security Officer, is responsible for the supervision of the City’s IS functions. The duties involve computer operations and systems administration on multiple systems and configurations. It is expected that the incumbent will exercise independence of action and be capable of performing complex system and project administration tasks. Supervision Received/Exercised: Receives general direction from the Chief Information Security Officer. Exercises direct supervision over professional and technical staff in assigned area. Essential Duties and Responsibilities: Develops and implements comprehensive information technology services, programs, projects and functions, including voice, data, and GIS services. Plans, organizes, coordinates, and manages assigned work related to the City's computer network and telecommunications services including the selection, procurement, implementation, installation, and maintenance of multi-user computer servers and single-user desktop computers; administers the City's support services for microcomputers. Manages asset inventory and software licensing. Recommends city-wide hardware and software standards; coordinates the review, selection and implementation of new systems and components; oversees system conversions and modifications. Administers contracts for the acquisition, installation, application, and maintenance of vendor products and services. EXHIBIT E Coordinates development and administration of disaster recovery procedures and backup systems, including data backup and restoration of computer services. Resolves complex problems with multi-user computers, printers, servers, software, peripherals, and other related equipment. Identifies opportunities for service delivery improvements; analyzes and evaluates techniques for the implementation of new computer applications, hardware, and peripheral equipment. Serves as a resource for City computer users, providing assistance with computer hardware, software, and related peripheral equipment. Identify operational and equipment problems and confer with other City staff and vendors to correct problems; identify malfunctioning equipment requiring repair (e.g. computer, telephones, voicemail, etc.); coordinate third party repair services. Acts as liaison between City and Contract computer users and information technology staff to define technical and operational requirements. Researches and recommends industry resources regarding new technological developments and trends. Coordinates information technology activities with other divisions, departments, public agencies, public utilities, contract services, and the general public. Prepares and may present various studies, analyses and reports regarding information technology and GIS services. Develops and determines priorities, staff assignments, and work methods. Ensures compliance with federal, state and local laws, regulations, codes, etc. Supervises, trains, and evaluates assigned staff. Assist in the development and implementation of the City’s use of the Internet. Evaluate departmental requests for system enhancements/modifications, and perform or oversee enhancements/modifications as appropriate, Prepare various reports and related documentation. Maintains the absolute confidentiality of all records and information. Attend meetings, conferences and seminars during work and non-work hours. Conduct trainings and make presentations. Prepares and administers assigned budgets. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Minimum Qualifications: EXHIBIT E Knowledge of: Knowledge of the principles and practices of automated information systems management and system support functions including computer systems, networks, client-servers, Internet and telecommunication industry standards (software and hardware applications, cabling, printers, plotters, routers, data lines and modems etc.). Operating systems and operation of a complex networked computing environment including web servers, databases, internet connectivity and wide area network technologies. Systems analysis design and programming. Developments in information technology, hardware, peripheral equipment, software components, system devices and applications. Principles and practices of budgeting, purchasing and maintenance of public records. Principles and practices of supervision, training and performance evaluation. Principles and practices of sound business communications. Federal, state and local laws, regulations and court decisions applicable to assigned areas of responsibility; Customer service skills. Ability To: Effectively manage, coordinate and supervise assigned areas with the City's information technology Division. Develop and implement comprehensive information technology services, programs, projects and functions including both data and voice; Plan organize, coordinate, manage and participate in all work related to the City's computer network, GIS, and telecommunications services Coordinate the integration of hardware, operating systems, and applications for minicomputer and microcomputer networked environments. Observe and problem solve operation and technical deficiencies; interpret and verbally explain technical concepts to less knowledgeable individuals. Analyze systems data and situations, identify and resolve various information systems and application problems. Maintain a current understanding of technological advancements and trends. Develop GIS demos and prepare professional quality maps. Integrate GIS data for City and County Uses. EXHIBIT E Train others in GIS techniques. Establish and maintain effective working relationships with management, subordinates, co-workers, consultants, contractors, representative of other agencies, the general public, using customer service and public relations techniques. Express ideas effectively in written and oral presentations. Exercise sound judgement within established programs and procedural guidelines. Manage multiple projects simultaneously and be sensitive to deadlines and changing priorities. Negotiate contracts with and coordinate consultants and vendors, as required. Work independently under minimal supervision, draw valid conclusions and project consequences of decisions and recommendations; set priorities and meet deadlines. Work flexible hours if necessary. Physical Standards: The physical standards described are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An employee is regularly required to sit for long periods of time; intermittently stand, walk, bend, climb, kneel and twist while working on computer equipment, peripherals, and ancillary equipment; perform simple grasping and fine manipulation; use telephone and write and use keyboard to communicate; discern wire colors and see small text and numbers on wiring and circuitry; routinely move equipment weighing up to 30 pounds and occasionally move equipment weighing up to 75 pounds. While performing duties, the employee is regularly required to transport and install computers and related equipment involving physical dexterity, moderate lifting and carrying of up to 50 pounds. Use various hand tools and testing equipment in repair, adjustment and problem identification of personal computers and related equipment; read and interpret complex data, information and documents; analyze and solve problems; interact with City management, other governmental officials, contractors, vendors, employees and the public. Education, Experience, and Training: Any combination equivalent to education and experience is likely to provide the required knowledge and abilities. A typical way to obtain the knowledge and abilities would be: Education: Equivalent to a Bachelor’s Degree in information technology, computer science, management information systems or a related field. Experience: Three years of experience in administering wide-area networks and communication links to off-site networks. Additional experience with supporting Internet services, GIS database, mapping applications and implementing new systems is desirable. EXHIBIT E Training: Any recent training such as, academic courses and certification programs, which are relevant to this job classification. Licenses; Certificates; Special Requirements: Possession of a valid California Class C Drivers’ License and Certificate of Automobile Insurance for Personal Liability. Must have the willingness and ability to work the hours necessary to accomplish the assigned duties, including evening and week-end hours; attend evening meetings; travel out of town and attend workshops, conferences, seminars during work and non-work hours. EXHIBIT F 1 Date Adopted: 5-3-2011 Date Revised: 10-6-2020 Title: Public Works Transportation and Operations Manager FLSA: At-Will/Exempt/Designated Management General Purpose: Under administrative direction, the Public Works Transportation and Operations Manager oversees specialized and highly technical projects related to transportation planning, traffic operations management, maintenance services and building management. The Public Works Transportation and Operations Manager is responsible for planning, managing and coordinating the activities of the City’s Traffic Operations Center (TOC), City’s transportation system, with specific emphasis on traffic signal design, maintenance and operation; and traffic signal systems design, implementation and communications. Makes recommendations and provides assistance to the Public Works Director; provides expert professional assistance to City Staff, performs related work as required. Distinguishing Characteristics: The Public Works Transportation and Operations Manager is a management position responsible for directing, supervising and participating in assigned activities of the Public Works Department including formulating policy, developing goals and objectives, and developing and administering budget of assigned program areas. Incumbents provide highly responsible and complex staff assistance to the Public Works Director and have a broad range of independence within policy and procedural limitations and work under minimal supervision. While the general parameters of the job are defined, the employee is expected to select and put into effect work procedures and practices which will lead to the effective and efficient accomplishment of Department/Division goals. The incumbent is accountable for the effective supervision of personnel and the quality and efficiency of services directed. Recommendations on the improvement of assigned program areas are expected. The Public Works Transportation and Operations Manager is a an At-Will position that is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA), exempt from the City’s Personnel System Rules and is a Designated Management position. The Public Works Transportation and Operations Manager is distinguished from the position of Public Works Manager and Senior Civil Engineer in that the former has management responsibility for all aspects of assigned program areas within the Department. It is further distinguished from the Public Works Director in that the Director has overall management responsibility for all areas of the Department which include Engineering, Public Works Inspection, General and Traffic Engineering Services, Capital Project Design and Implementation, Street Sweeping, Traffic Signal and Street Lighting Maintenance, Public Works Maintenance Services and Building Management. EXHIBIT F 2 Supervision Received and Exercised: Receives general direction from the Director of Public Works/Assistant City Engineer or designee. Exercises direct supervision and supervision through secondary supervisors to assigned, professional, technical and clerical personnel. Essential Duties and Responsibilities: The following duties are normal for this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Administers, manages, and maintains City’s Traffic Operations Center (TOC). Administers, manages, and maintains signal systems (equipment and communication lines) Traffic studies not related to development (e.g., safety assessments, stop sign studies, crossing guard evaluation). Manages the preparation of Downtown Traffic Impact Fee (TIF) Update. Manages General Plan Circulation Element Update. Reviews and responds to citizen complaints and work with homeowner’s associations and neighborhood groups to resolve traffic and safety concerns. Performs and reviews transportation–related studies to ensure compliance with adopted transportation safety and level of service standard. Represents the City on various boards, committees, and associations in matters relating to transportation, traffic safety, and other assigned areas. Administers and manages annual street maintenance program budgets using appropriate Federal, State, and local guidelines. Plans work activities, establishing daily, weekly, monthly, and annual work programs and schedules. Manages, reviews, and recommends changes and modifies existing maintenance activities and programs to improve effectiveness and productivity. Directs and monitors the City’s street signing, striping maintenance, and replacement program ensuring the City roadways are properly signed and marked (e.g., faded signs and markings or obsolete signs). Prepares signal timing plans for new or modified signals. Assumes management responsibility on major transportation and research studies and projects. EXHIBIT F 3 Assists in the development and implementation of goals, objectives, policies, procedures, work standards, and the annual budget for the Department in assigned areas of responsibility. Assists in the development of the City’s Capital Improvement Plan. Reviews and approves engineering plans, specifications, and contract documents. Selects assigned personnel and provides for their training and professional development; interprets City policies and procedures to employees; is responsible for morale and productivity of assigned staff. Minimum Qualifications: Knowledge of: Theories, principles, and practices of transportation planning and land use, business and public administration. Principles, practices, and techniques of civil engineering as applied to municipal engineering projects. Applicable local, state, and federal laws, rules, and regulations governing transportation policies and funding sources for a public agency. Organization and processes of local, regional, state, and federal government, including legislative and funding processes and policies. Financial, analytical, statistical, and mathematical methods and procedures. Civil engineering and traffic engineering practices and procedures. Techniques and materials commonly used in the construction and maintenance of public projects. Developments and sources of information regarding public works engineering projects. Principles and practices of budget preparation, budget administration, and work planning. Methods and practices of community organization and citizen participation. Supervisory principles and practices including training and evaluation. Customer service techniques. Ability To: Learn, interpret, and apply City, department, and division rules, regulations, policies and practices. Analyze complex operational and administrative problems, evaluate alternatives and recommend or adopt effective courses of action. EXHIBIT F 4 Perform engineering work expected of a registered Civil Engineer and/or registered Traffic Engineer. Develop and implement goals, objectives, policies, procedures, work standards, and management controls, including the application of project management techniques. Review and analyze engineering and capital improvement projects and programs. Prepare and review department budgets, contracts, reports, and related engineering documents. Negotiate project conditions of approval. Work well under the urgency of deadlines. Present clear and concise verbal and written reports. Deal effectively with representatives from public and private agencies and with the general public in coordinating activities and resolving problems. Plan, organize, assign, review, and evaluate the work of assigned staff. Exercise sound, fair, and consistent independent judgment; provide technical assistance and staff leadership to various boards and commissions. Exemplify and foster an enthusiastic, resourceful, and effective service attitude with the public and all who are contacted in the course of the work. Participate, foster and encourage all members of the work unit to work as members of a team. Physical Standards: The physical standards described are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An employee is regularly required to sit for long periods of time; talk or hear, in person, in meetings and by telephone; use hands and fingers to handle, feel or operate standard office equipment; and reach with hands and arms. The employee is frequently required to, bend and twist to reach files, walk and stand and safely lift and/or maneuver office supplies and construction plans weighing up to 20 pounds. While performing duties, the employee is regularly required to use written and oral communication skills; read and interpret complex data, information and documents; analyze and solve problems; interact with City management, other governmental officials, contractors, vendors, employees and the public. Training and Experience: Any combination equivalent to education and experience is likely to provide the required knowledge and abilities. A typical way to obtain the knowledge and abilities would be: EXHIBIT F 5 Education: Bachelor’s degree from an accredited college or university in Civil Engineering or related field. Master’s degree in an applicable field is desirable. Experience: Five years experience performing progressively responsible professional civil engineering work with registration and one-year experience in supervising engineering staff engaged in a variety of public works projects. Training: Any recent training classes, such as academic courses and certification programs, which are relevant to this job classification. Licenses; Certificates; Special Requirements: Requires a Professional Engineer License in the State of California. Possession of a Traffic Engineering license is highly desirable. Requires a valid California Class C Drivers’ License and Certificate of Automobile Insurance for Personal Liability. Special Requirements: Must have the willingness and ability to: work the hours necessary to accomplish the assigned duties, including evening and week-end hours; attend evening meetings; travel out of town and attend workshops, conferences, seminars during work and non-work hours.