HomeMy WebLinkAboutItem 4.21 ACS DesktopSolutions CITY CLERK
600-30
AGENDA STATEMENT
CITY COUNCIL MEETING DATE: June 19, 2001
SUBJECT: Agreement with ACS Desktop Solutions, Inc. to provide Citizen
Relationship Management (CRM) Services
Report Prepared by: Christopher L. Foss,
Economic Development Director
ATTACHMENTS: Agreement with ACS Desktop Solutions, Inc.
RECOMMENDATION:/~ 1. Authorize the Mayor to execute the agreement with ACS
Desktop Solutions, Inc.
FINANCIAL STATEMENT: The costs of this service is budgeted in the FY 2000-2001 Capital
Improvement Program (CIP) budget - Project 93190 (Central Data
Processing System Upgrade). The cost will be $11,300 for the first
year and $6,450 for the second year.
DESCRIPTION: The City Council approved Project 93190 in the FY 2000-01 Capital
Improvement Program (CIP) budget, which provide funding for the acquisition of computer software to
track calls for service from the community. Staff contacted a number of vendors to determine the
availability of services that would assist the City of Dublin with this requirement and found that the
product offered by ACS Desktop Solutions, Inc. would provide the necessary tools.
ACS Desktop Solutions, Inc. is the leading provider of Citizen Relationship Management (CRM) systems
to local, state, and federal government organizations. The Customer Service Committee received a
presentation from ACS staff on March 16, 2001 on ACS's CRM program entitled Intranet Quorum (I.Q.).
The I.Q. program is a browser-based software program that allows the user(s) to track all forms of
communication (letters, faxes, e-mails, phone calls, complaints, service requests, opinions, etc.) and
provides City staff with the ability to track the City's actions relative to all forms of communication. This
service will serve as a pilot program to determine if it can meet the needs for the City of Dublin. During
the course of this agreement, three (3) users (to be assigned by the City Manager) will use this system to
determine its applicability and usefulness on a citywide basis. If the results from the two-year pilot
program are successful, staff will consider the purchase of the system for use throughout the City.
COPIES TO:
ITEM NO. ~
H/cc-forms/agdastmt.doc
The proposed agreement between ACS and the City of Dublin provides for one (1) year of service, with an
automatic renewal for year two, for three (3) users. The agreement calls for ACS to be the host provider
of the service, and the City would access the application (I.Q.) over the internet. The base I.Q. product
includes the People, Correspondence, Workflow, Intranet Mail Agent (IMA), and Tools (administrative
tools and reports) modules. The cost of the agreement for year one is $11,300, which includes three (3)
users, 30 support hours, and two (2) days of on-site training. The second year of the agreement would
cost approximately $6,450.
RECOMMENDATION: It is recommended that the City Council authorize the Mayor to execute the
agreement with ACS Desktop Solutions, Inc.
ACS Desktop Solutions, Inc.
Intranet Quorum
ASP SOFTWARE LICENSE AND
INTERNET WEB SITE USE AGREEMENT
ACS Desktop Solutions, Inc. CACS") hereby grants to the City of Dublin ("Licensee") a
limited, non-exclusive, nontransferable, license to access the ACS web site CACS Web Site")
and use the Intranet Quorum software system (the Software"), in accordance with the terms and
conditions of this Application Service Prorider Software License and Intemet Web Site Use
Agreement ("ASP Agreement").
1. The Software. The Intranet Quorum software system includes computer programs that are
owned by and proprietary to ACS and computer programs developed by third parties that are
licensed to ACS and sublicensed to Licensee by ACS under this ASP Agreement.
2. The ASP License. This ASP Agreement includes a limited license to use the Soft-ware on an
Intemet web site provided by ACS, as well as access to the ACS Web Site for the purpose of
using the Software. All rights, rifle, and interest in and to the Software (including any upgrades,
modifications, translations, adaptations, and enhancements to the Software) shall at all times
remain the sole and exclusive property of ACS. The Software and the ACS Web Site are
protected under the United States Copyright Act and other intellectual property laws and
intemational treaties. Licensee will not have the right to copy, download, install the Software on
its computers, or otherwise use the Software, except as provided on the ACS Web Site under the
terms of this ASP Agreement. Licensee will not own nor acquire any claim or right of ownership
in the Software or modifications, upgrades, translations, adaptations, or enhancements of the
Software, and will not acquire any right to use or have access to the Software or the ACS Web
Site except as set forth in this ASP Agreement.
3. Term, Renewal, License Fees, and Payment. The initial term of this ASP Agreement is for
one (1) year (the "Term") from ,200_ through ,200_ ("Anniversary
Date"). This agreement shall be automatically renewed for an additional one-year period each
year on the Anniversary Date unless either party has notified the other party of intent not to
renew this ASP Agreement at least sixty (60) days before the Anniversary Date ("Extended
Term"). Licensee shall pay to ACS in advance each year the annual fees set forth in Schedule A.
Schedule A is attached to and incorporated in this ASP Agreement by reference. Invoices shall
be due and payable thirty (30) calendar days after the date of the original invoice. Licensee is
responsible for payment of applicable sales or use taxes. This ASP Agreement and Licensee's
right to continue to use the Software and access the ACS Web Site will terminate automatically
if payment of annual fees has not been received by ACS within thirty (30) calendar days after the
Anniversary Date.
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4. Authorized Users. Licensee is entitled to use the Software for multiple users, as set forth in
Schedule A. Licensee agrees that the Software will be used only by named Licensee personnel
("Authorized Users"). For purposes of this ASP Agreement, Authorized Users includes named
employees and volunteers or contractors providing services to the Licensee who agree to the
provisions of Section 9 ("Proprietary Information'.') of this ASP Agreement and the terms and
conditions of the ACS Acceptable Use Policy CACS AUP") set forth on the ACS Web Site. No
more than the number of Authorized Users specified in Schedule Amay access the ACS Web
Site at any given time. Licensee may add access privileges for additional Authorized Users by
entering into a modification of Schedule A and paying the applicable fee. Licensee is responsible
for informing each Authorized User of the terms and obligations of this ASP Agreement,
including the provisions of 9 C'Propfietary Information"), the ACS AUP, and other policies set
forth on the ACS Web Site. The Parties agree that Licensee will be responsible for any
violations that may occur due to the acts or omissions of any Authorized User.
5. Limitations on Use of the Software and ACS Web Site. Licensee traderstands and agrees
that this ASP Agreement has the following limitations. For purposes of this ASP Agreement, the
terms "third party" or "third parties" shall include persons or entities other than the Licensee and
Authorized Users. Licensee will not (and will not pemxit others to):
(a) Download, copy, dish"ibute, or otherwise permit others to use the Software or access the ACS
Web Site, except as permitted under the explicit terms of this ASP Agreement;
(b) Sell, sublicense, lease, assign, barter, or otherwise transfer the license or access codes to the
ACS Web Site to a third party;
(c) Use the Software or ACS Web Site in any manner to provide products or services to any
third party; or
(d) Use the Software or the ACS Web Site for any purposes or in any manner directly or
indirectly in violation of any law, regulation, or court order; or in the aid of any unlawful act
or undertaking; or in violation of the terms and conditions of the ACS Acceptable Use Policy
posted on the ACS Web Site.
Notwithstanding anything to the contrary in this section, Licensee may, in response to a public
records request under the Califomia Public Records Act (Government Code sections 6250 and
following) CCPRA"), release to third parties information created through or derived fi'om the use
of the software and the ACS Web Site by the Licensee, where such information constitutes
discloseable records under the CPRA. However, Licensee shall not release Proprietary
Information to a third party pursuant to a public records request.
6. Maintenance and Support. Licensor shall provide maintenance for the Software and ACS
Web Site during the Term (and any Extended Term) of this ASP Agreement, including the
installation of enhancements, bug fixes, upgrades, and newer versions on the ACS Web Site for
use by the Licensee. ACS may provide other support to Licensee and Authorized Users, such as
telephone (help desk) support, for an additional fee as set forth in Schedule A.
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7. Data Storage Limitations. Under the terms of this agreernent the maximum amount of data
storage is limited to the data storage amount (in gigabytes) set forth in Schedule A. Additional
data storage may be purchased by Licensee by entering into a modification of Schedule A and
paying the applicable fee.
8. Training. ACS may provide training to Licensee and Authorized Users in the use of the
Software and ACS Web Site as set forth in Schedule A.
9. Proprietary Information. Licensee and Authorized Users shall be bound to the following
terms and conditions conceming the protection of ACS's proprietary rights prior to gaining
access to the Software or the ACS Web Site:
(a) The term "Proprietary Information" shall include all information and data developed or
sublicensed by ACS and provided to Licensee or any Authorized Users, including but not
limited to, the Software and documentation. The term "documentation" means all materials
delivered by ACS to Licensee or Authorized Users or available on the ACS Web Site that is
related to the Software, whether in machine-readable or printed form, including all operator
and user manuals, training materials, guides, help files, and other materials for use in
conjunction with the Software, including updates, revisions, new versions, and supplements
to those materials.
(b) Licensee acknowledges that the Proprietary Information includes commercially valuable and
substantial trade secrets of ACS, the design and development of which reflect the effort of
skilled development experts and the investment of considerable amounts of time and money.
Licensee also acknowledges that (1) ACS has treated the Proprietary Information as
confidential and secret; (2) ACS claims and reserves all rights and benefits afforded under
U.S. and Intemational copyright law, patent law, and trade secret law to the Proprietary
Information; (3) this ASP Agreement does not convey or transfer any title or interest in the
Proprietary Information; and (4) Licensee is granted a limited right of access to and use of
the Proprietary Information only to the extent necessary to utilize the Software in accordance
with the terms and conditions of this ASP Agreement.
(c) Licensee and Authorized Users shall neither disclose nor disseminate the Proprietary
Information to any third party, including any employee or agent of Licensee who is not an
Authorized User, without the express prior written permission of ACS. Without limitation
on any other obligations of the parties, Licensee and Authorized Users shall not or disclose
any marketing, training, specifications, or other technical documentation of the Software or
the ACS Web Site to any third party without the prior written consent of ACS. If Licensee or
any Authorized User demonstrates the features or capabilities of the Software to any third
party, Licensee will notify ACS of the identity of the third party within a reasonable time
after the demonstration.
(d) At the request and expense of Licensor, and based on reasonable information and belief,
Licensee shall use reasonable efforts to assist Licensor in identifying any improper use,
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copying, or disclosure of the Proprietary Information by any current or former personnel of
Licensee or Authorized Users in any manner contrary to the provisions of this License.
(e) Licensee shall devote its best efforts to ensure that all persons afforded access to the
Software or any materials containing Proprietary Information refrain from any unauthorized
use, copying, or disclosure and take reasonable precautions to protect it against improper use,
dissemination, or disclosure. These efforts shall include, but not be limited to, requiring that
all Authorized Users be required to agree and be bound by the terms and conditions of this
Section before being allowed access to the ACS Web Site, the Software, or other Proprietary
Information. At the discretion of Licensee, Licensee may obtain and retain in its files from
each Authorized User, a signed copy of an Affirmation of Nondisclosure statement that
contains the fights and obligations set forth in this Section.
(f) All obligations respecting the confidentiality of the Software and other Proprietary
Infomaation shall sunrive termination of this License and shall remain in effect for as long as
Licensee or any Authorized User continues to possess or control any Proprietary Information
(including ACS Web Sites user names or passwords) and thereafter for a period of three (3)
years.
(g) Licensee acknowledges that, in the event of a breach of this Section, ACS will not have an
adequate remedy at law or in money damages. Licensee agrees that ACS shall be entitled to
temporarily deny access to the ACS Web Site to Licensee and all Authorized Users and to
seek an injunction and other equitable relief from any court of competent jurisdiction upon
providing Licensee with ten (10) calendar days written notice. Licensor's right to obtain
injunctive relief shall not limit its right to seek additional i'ea'nedies.
10. Indemnification for Infringement ACS shall indemnify, hold hanrdess, and defend
Licensee against any action brought against Licensee to the extent that the action is based on a
claim that the unmodified Software, when used in accordance with this License, infringes a
United States copyright, patent, or other proprietary right. ACS shall pay all costs, settlements,
and damages finally awarded. Licensee agrees to promptly notify ACS in writing of any claim,
agrees to permit ACS sole control of the defense and settlement of any action, and agrees to
provide all reasonable assistance in connection with the defense of the action. If all or part of the
Software is finally adjudged to infringe, or in ACS's opinion is likely to become the subject of a
claim for infringement, ACS may, at its sole option, obtain for Licensee the rights necessary to
continue using the Software, modify or replace the Software to make it non-infringing, or refund
the license fees paid upon retum of the Software to ACS. Licensee agrees that the option
selected by ACS as the remedy for infringement under this Section shall be the sole remedy of
Licensee under this License. ACS shall have no liability for any claim arising out of use of other
than a current, unaltered release of the Software as long as ACS has given Licensee prior written
notice that a claim of infi'ingement (or threat of such a claim) exists and that use of the current
version will avoid the claim. ACS shall have no liability for any claim arising out of any
unauthorized modification or derivation of the Software, whether created by Licensee or a third
party. THE PROVISIONS OF THIS SECTION SET FORTH THE ENTIRE LIABILITY
OF ACS AND ESTABLISH LICENSEE'S EXCLUSIVE REMEDY VqlTH RESPECT TO
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INFRINGEMENT OR CLAIMS OF INFRINGEMENT OF ANY COPYRIGHT OR
OTHER INTELLECTUAL PROPERTY RIGHT OR PROPRIETARY RIGHT.
11. Indemnification For Tort And Property Damage Claims. Each party shall indemnify,
defend, and hold haxmless the other party fi'om any and all liability, claims, and expenses of
whatever kind and nature for injury to or death of any person or persons and for loss of or
damage to any real or tangible personal property occurring in connection with or in any way
incident to or arising under this ASP Agreement, resulting in whole or in part fi'om the acts or
omissions of the indemnifying party. The indemnified party shall promptly notify the
indemnifying party, in writing, of any claim and shall reasonably cooperate with the
indemnifying party in the defense and settlement of the claim.
12. U.S. Government Restricted Rights. The Software is provided with RESTRICTED
RIGHTS. Use, duplication, or disclosure by the United States Government is subject to
restrictions set forth in DFARS 252.227- 7013, - 7014, and - 7015, or any successor clause, or
subparagraphs (c)(1) and (2) of the Commercial Computer Software-Restricted Rights clause at
48 CFR 52.227-19, as applicable, and these provisions are hereby incorporated by reference and
made a part of this ASP Agreement. The Manufacturer is ACS Desktop Solutions, Inc.
13. Warranties. ACS warrants that the Software is the sole and exclusive property of ACS and
its licensors, that ACS has the right to the limited license and sublicenses, and that the Software
does not infringe the patent, copyright, or trade secret rights of any third party. ACS represents
and warrants to Licensee that the Software and ACS Web Site, when used by Licensee in
accordance with the documentation provided by ACS, will perform substantially as described in
the then cun'ent ACS documentation for the Software. ACS does not warrant that Licensee will
experience no downtime, unavailability of web site access, or data loss in connection with the
Sof~are or the ACS Web Site or that the operation of the Software or ACS Web Site will be
uninterrupted or error-flee. THE SOFTWARE AND ACS WEB SITE ARE PROVIDED
WITHOUT ANY OTHER WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
14. Web Site Access and Service Levels. ACS provides the Software on the ACS Web Site
though the Intemet. Licensee, by accepting this ASP Agreement, acknowledges and agrees that
ACS is not acting as Licensee's Intemet Service Provider ("ISP") and is not responsible for
availability of the Intemet to Licensee or the ACS Web Site or for the service level, bandwidth,
level of access to the ACS Web Site (including interruption or loss of access), or condition or
availability of Licensee's connection to the ACS Web Site through licensee's ISP or the Intemet.
ACS MAKES NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY,
AVAILABILITY, TIMELINESS, OR ACCURACY OF THE ACS WEB SITE OR ANY
INFORMATION, SOFTWARE, PRODUCTS, SERVICES, OR RELATED GRAPHICS
CONTAINED OR DISPLAYED ON THE ACS WEB SITE FOR ANY PURPOSE. THE
WEB SITE, THE SOFTWARE, HELP DESK, AND ANY INFORMATION, SERVICES,
AND RELATED GRAPHICS ARE PROVIDED TO LICENSEE AND AUTHORIZED
USERS "AS IS" AND "AS AVAILABLE" WITHOUT ANY COMMITMENT TO
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MINIMUM SERVICE LEVELS OR WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
15. Limitation on Liabilities. IN NO EVENT WILL ACS BE LIABLE FOR ANY
INDIRECT DAMAGES OR OTHER RELIEF ARISING OUT OF THE LICENSEE'S
USE OR INABILITY TO USE THE SOFTWARE OR THE ACS WEB SITE,
INCLUDING, BUT NOT LIMITED TO, LOST DATA, LOST PROFITS, LOST
OPPORTUNITIES, OR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL
DAMAGES OR OTHER SIMILAR CLAIMS, EVEN IF ACS HAS BEEN ADVISED OF
THE POSSIBILITY OF THOSE DAMAGES, OR FOR ANY CLAIM BY ANY OTHER
PARTY. IF MONETARY DAMAGES ARE IMPOSED UPON ACS FOR ANY REASON
IN CONNECTION WITH THIS LICENSE, LICENSEE AGREES THAT IN NO EVENT
WILL THOSE MONETARY DAMAGES EXCEED AMOUNT THE MOST RECENT
ANNUAL LICENSE AND WEB SITE ACCESS FEE PAID BY LICENSEE TO ACS.
16. Licensee Data and Data Backups. Licensee will own the data stored by Licensee on the
ACS Website, and ACS will not sell Licensee's data to any third party. ACS will perform a full
backup of the data on the ACS Web Site five times per week (on a daily basis, Monday through
Friday). Tapes will be stored in a secure facility at ACS. Tapes will be recycled on a Monthly
basis. Licensee acknowledges that ACS will not be responsible for defective media. Upon
termination of this ASP Agreement, ACS will provide to Licensee an export copy of Licensee's
data as stored in the most recent backup. The export copy will be provided in machine readable
ASCII format or, at the discretion of ACS, in other format mutually agreeable to the parties.
17. Dispute Resolution. It is the intent of the parties that all disputes arising under this ASP
Agreement be resolved expeditiously, amicably, and at the level within each party's organization
that is most knowledgeable about the disputed issue. The parties understand and agree that the
procedures outlined in this Section are not intended to supplant the routine handling of inquiries
and complaints through informal contact of the parties. Accordingly, for purposes of the
procedure set forth in this Section, a "dispute" is a disagreement that the parties have been unable
to resolve by the normal and routine channels ordinarily used for such maRers, and/or a
perceived default by a party. Before either party seeks any remedies available at law, the parties
shall sequentially follow the procedures set forth below:
(a) The complaining party's representative will notify the other party's representative in
writing of the dispute, and the other party will exercise good faith efforts to resolve the
matter as expeditiously as possible;
(b) If the dispute remains unresolved thirty (30) days after the delivery of the complaining
party's written notice, a senior representative of each party shall meet or participate in a
telephone conference call within ten (10) business days of a request for the meeting or
conference call by either party to resolve the dispute; and
(c) If the parties are unable to reach a resolution of the dispute after following these
procedures, or if either party fails to participate when requested, then the parties may
pursue any remedies available at law or in equity.
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18. Termination for Cause In the event of a material default of any provision of this
Agreement by either party, the provisions of this Section shall apply. If the party claimed to be in
default disputes that a default has occurred, then the claimed default shall be considered a
"dispute"and the procedure set forth in Section 20 of this Agreement shall be followed in an
attempt to resolve the dispute. However, if the party claimed to be in default does not dispute
that a default has occurred, then the following provisions shall apply:
(a) The defaulting party shall have thirty (30) days following written notice from the non-
defaulting party to cure that default;
(b) If, at the end of the thirty (30) day period, the default has not been cured but the
defaulting party has continuously worked diligently to cure the default, then the cure
period shall be extended for a continuous period of time until the default is cured so long
as that the defaulting party continues to work diligently and in good faith to resolve the
default;
(c) If, at the end of the thirty (30) day period, the default is not cured and the defaulting
party has not continuously worked diligently to cure the default, then the non-defaulting
party may terminate this Agreement upon written notice to the otl'~ party specifying the
effective date of termination; and
(d) Notwithstanding the above, if by the very nature of the default, the parlies agree that the
default cannot be cured, then no cure period shall apply.
19. Notices To Parties. Unless otherwise specified in this License, all notices, requests, or
consents required under this License to be given in writing shall be delivered personally,
deposited with a commercially reputable ovemight delivery service, or sent by certified mail via
the United States Postal Service (return receipt requested) to the person indicated below. Each
party shall notify the other, in writing, of any change in the designated addressee.
To ACS Desktop Solutions, Inc.: To Licensee:
ACS Desktop Solutions, Inc. City of Dublin
2700 Prosperity Avenue 100 Civic Plaza
Fairfax, VA 22031 Dublin, CA 94568
Attn: David E. Stair Attn: Chris Foss
20. Termination of Access Rights. Upon any termination of this ASP Agreement for any
reason, including non-payment of annual fees, Licensee must cease all use of the Software and
ACS Web Site. ACS may unilaterally deny access to the ACS Web Site and Software.
21. Assignment. Licensee's rights under this ASP Agreement may not be transferred or
assigned. Any attempt to assign this ASP Agreement in contravention of this Section shall be
void and of no force and effect.
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22. Severability. If all or part of any term or condition of this ASP Agreement, or the
application of any term or condition of this ASP Agreement, is determined by any court of
competent jurisdiction to be invalid or unenforceable to any extent, the remainder of the terms
and conditions of this ASP Agreement (other than those portions determined to be invalid or
unenforceable) shall not be affected, and the remaining terms and conditions (or portions of
terms or conditions) shall be valid and enforceable to the fullest extent permitted by law. If a
judicial determination prevents the accomplishment of the purpose of this ASP Agreement, the
invalid term or condition (or portions of terms or conditions) shah be restated to conform with
applicable law and to reflect as nearly as possible the original intention of the parties.
23. Governing Law and Venue. This ASP Agreement shall he governed by, interpreted,
construed, and enforced in accordance with the laws of the Commonwealth of Virginia, without
reference to the principles of conflict of laws.
24. Waivers or Forbearance. Any delay or failure of either party to insist upon strict
performance of any obligation under this ASP Agreement or to exercise any right or remedy
provided under this ASP Agreement shall not be a waiver of that party' s right to demand suict
compliance, irrespective of the number or duration of any delay(s) or failure(s). No term or
condition imposed on either party under this ASP Agreement shall be waived and no breach by
either party shall be excused unless that waiver or excuse of a breach has been put in writing and
signed by both parties. No waiver in any instance of any right or remedy shall constitute waiver
of any other right or remedy under this ASP Agreement. No consent to or forbearance of any
breach or substandard perfonnance of any obligation under this ASP Agreement shall constitute
consent to modification or reduction of the other obligations or forbearance of am] other breach.
25. Entire Agreement. The contents of this ASP Agreement constitute the entire understanding
and agreement between the Parties and supersede any prior agreements, written or oral, that are
not specifically referenced and incorporated in this ASP Agreement. The terms and conditions of
this ASP Agreement shall not he amended except by written agreement signed by both parties.
IN WITNESS WHEREOF, the undersigned authorized representatives of the parties have
executed this ASP Agreement.
ACS Desktop Solutions, Inc. Licensee
Authorized Signature Authorized Signature
Guy S. Houston
Name: David E. Stair Name (Please Prim or Type)
Mayor
Title: VP, Business Operations Title
ATTE ST:
Kay Keck, CS.l:y Clerk
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ASP License and Web Site Access Agreement
Schedule A
Description Quantity Price Extension
Authorized Users (12 Month Term) 3 $900.00 $2700.00
Account Setup and Activation 3 $150.00 $450.00
Pre-Paid Support Hours 30 $125.00 $3,750.00
On-Site Training Days 2 $1200.00 $2400.00
Totals $9300.00
Notes:
1. Additional Hours may be purchased as needed.
2. Travel and Expenses will be billed at actual cost. For initial on-site training, ACS agrees
that expenses shall not exceed $2000. Any subsequent travel requested by the customer
will be billed at actual cost.
3. Under the terms ofthis agreement, the licerace will be limited to two gigabytes of Data
Storage. Pricing for additional storage space is available upon request
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