HomeMy WebLinkAboutItem 4.05 PhoneMainten-Expanets (2)· CI'TY CLERK
File # 350-20
AGENDA STATEMENT
C:]:TY COUNCIL MEETING DATE: September 21, 1999
SUBJECT:
ATTACHMENTS:
RECOMMENDATION: CG}~
FINANCIAL STATEMENT:
Award of Bid - Telephone Systems Maintenance
Report Prepared by: Nick Stevens, Information Systems Manager
1) Resolution of Award
2) Expanets' bid form
1 ) 'Adopt resolution awarding bid to Expanets
There are sufficient funds in the Telephone Systems budget for
award of a contract.
Bids Received: Expanets $15,800 ($7,900 year)
CMS $17,450 ($8,725 year)
DESCRIPTION:
At the meeting of August 17,1999 the City
Telephone Systems Maintenance Contract.
Council authorized Staff to solicit bids for a two year
The City's telephone systems consist of a NEC NEAX 2400 IMS switch with 198 active ports,
NEAXMail AD-40 voice mail, and NEC Dterm Series II and E phones. The proposed contract will cover
all mainter, ance, parts, and repairs for the above system; Additions to the system, moves and changes,
will be provided at an hourly rate plus materials. Emergency service will be provided within two (2)
hours, 24 hours a day, seven days a week. NOn-emergency service will be provided within 24 hours
during normal business hours. The vendor will perform preventative maintenance on our systems
quarterly. The vendor will train qualified City~personnel to perform routine tasks on the system.
The proposed contract is for two (2) years. "-,
BID RESULTS:
At total of two bids were received for the two-year maintenance a~eement: Expanets of Dublin - $15,800
or $7,900 per year and CMS of Pleasanton - $17,450 or $8,725 per year. Our current vendor, NEC BNS,
did not respond to the RFP. Expanets was the low bidder by $1,650. However, there were several other
factors to consider: the hourly rate, the availability of liquidated damages, the number of technicians and
the ratio of technicians to customers served.
While maintenance and repairs are provided to the City as part of the a~eement, new equipment, moves,
and changes are billed at an hourly rate. CMS has a lower hourly rate at $75 compared to Expanets at
$88. However, over the life of the contract, Expanets overall bid should still be significantly less. Over
the past few months, the City has averaged about 3 billable hours per month with NEC BNS.
COPIES TO: Expanets
ITEM NO.
\XDUBLINFS2XNICKSSXAgenda Statements\Telephone Bid award.doe
Expanets will provide liquidated damages if they are not able to respond to a request for emergency
service. CMS does not provide any damages. Expanets has 20 technicians and 3 NEC engineers on staff. i~d
Each technician services an average of 2000 ports (the City has approximately 200 ports). CMS has 7
technicians and 2 engineers on staff. Each tech services an average of 3000 ports. The Stuff feels that
Expanets with its larger staff, lower tech to port ratio, and close proximity across the stree~e Civic
Center on Sierra Court can better serve the City' s needs.
CONCLUSION:
Staff has reviewed the bid results, checked with references, and recommends that the City Council adopt
the resolution in Attachment 1 awarding the bid to Expanets.
Page 2
RESOLUTION NO. - 99
A RESOLUTION OF TIlE CITY COUNCIL
OF TIlE CITY OF DUBLIN
AWARDING A CONTRACT TO EXP~NETS
FOR TELEPHONE SYSTEMS MAENTENANCE
WHEREAS, the 1999-2000 General Utilities Building Management Telephone fund
includes funding for a Telephone Systems Maintenance contract; and
WHEREAS, the City sent out a Request for Proposal to three communications companies
and received two bids in response; and
WHEREAS, Exp@nets prepared the lowest bid estimate and was determined to be
qualified to do the work; and
NOW, THEREFORE, BE IT RESOLVED that the City Council hereby approves the
contract with Exp@nets, for Telephone Systems Maintenance.
PASSED, APPROVED AND ADOPTED, this 21st day of September, 1999.
AYES:
NOES:
ABSENrF:
ABSTAIN:
Mayor
ATTEST:
City Clerk
Iic/G/9-2 J-99/?eso-telemtce.doc
G:\CC-MTGSX99-QTR3\SEpTx,9-21-99Xreso4elemtce. doc
ATTACRMENT
09/15/99 9:29
City of Dublin, California
Information Systems Department
Request for Bids for
Telephone Systems Maintenance
August 20, 1999
ATTACHMENT 2
City of Dublin
Civic Center Teiephone Systems Maintenance
Notice to Bidders
Notice is hereby given that sealed bids, subject to the conditions named herein and in the
Specifications therefor for the City of Dublin Civic Center Telephone Maintenance Contract
addressed to the City of Dublin will be received at the City Clerk's Office, 100 Civic Plaza, 2nd
floor, Dublin, CA 94568, up to September 10 at 4:00pro, at which time they will be publicly
opened and read.
For further information on this bid contact Nick Stevens, information Systems Manager, at 925-
833-6604 or nick.stevens@ci.dubtin.ca.us
N~ick Stivens, Information Systems Manager
Page 2 of 10
1.0
2.0
General information
The purpose of this Request for Proposal (RFP) is to provid~ interested vendors with
sufficient information to prepare and submit proposals relative to the selection of
telephone maintenance services. In fiscal year 1999-2000, the City of Dublin will be
awarding a maintenance contract for all its Civic Center telephone systems. The current
system is a NEC NEAX 2400 IMS, 2NrEAXMail AD-40 Voice mail, 198 active ports With
NEC Dterm Series II and E phones. The two-year a~eement will begin October 1, 1999
and end September 30, 2001.
Proposals Instructions
In order to receive consideration, all bid proposals shall be made in accordance with the
following instructions:
2.1.1
Proposals shall be made upon the forms provided therefor, properly
executed and with all items filled out; the sig-nature of all persons signing
shall be in long hand.
2.1.2
Blank spaces in the forms must be properly filled in, and the phraseology
thereof must not be changed. Additions must not be made to the items
mentioned therein. Any unauthorized conditions, limitations or
provisions attached to a proposal may cause its rejection. Alterations by
erasures or interlineation must be explained or noted in the proposal over
the signature of the vendor.
2.1.3
No faxed proposals will be considered. No proposal received after the
time fixed for receiving them will be considered. Late proposals will be
returned to the vendor unopened.
2.2 Proposal Format
2.2.1 Signature: Proposal shall be signed by an authorized corporate officer.
2.2.2
Bid Forms. Each vendor shall fill out completely and accurately the
proposal forms supplied with this invitation to-respond to the bid. Failure
to use the forms provided will invalidate the proposal. Failure to answer
any of the questions or provide any of the information requested in the
bid specifications may subject the entire proposal to rejection. The
inability to meet a specific feature or item of equipment requested or any
specific general condition will not invalidate your proposal, but will be
weighed in the fmats selection of the successful vendor. It is the
vendor's responsibility to point out'those items and or conditions that can
not be met.
2.2.3
Valid Period. Include a statement that the terms of the proposal will
remain valid for 60 days. See Appendix "A"
2.2.4
Qualifications. Firms relevant experience, responsiveness; ability to
perform; anticipated manpower allocation. Provide three references of
agencies where similar work has been performed in the past. tn each case
See Attachments 1,2
Page 3 of 10
2.3
2.4
2.5
2.6
2.7
2.8
2.9
2.2.5
briefly describe the project scope and indicate a contact person and
phone number.
See Attachment
Identify the personnel to be involved in the project and their background.
Include information relative to any subcontractor.
See Attachment "B"
Deadlines.
2.3.1
Walkthrough, Contractor may attend optional walk~rough on Friday,
August 27, 1999 at 10am.
2.3.2 Due date for response:
September 10, 1999
2.3.3 One copy of the bid proposals should be submitted to
City of Dublin
City Clerks Office
100 Civic Plaza, 2na floor
Dublin, CA 94568
Bid clarification upon receipt of your proposal. You may be called for additional
information and/or detailed discussion of the proposal.
Addenda or bulletins. Any addenda or bulletins issued by the City during the
time of the bidding performing a part of the documenLs provided to the bidder for
the preparation of his bid shall be covered in the bid and shall be made a part of
the contract.
Withdrawal of bids. Any bidder may withdraw a bid by written request, at any
time prior to the scheduled deadline for submission of bids.
Economy or pr.e. paration. The proposals should be prepared simply and
econotnically, provided a straight forward, concise description of the bidder' s
capabilities to satisfy the requirements of these specification. The bidder shall be
responsible for costs incurred in the proposal preparation and deliveD,.
City Right to Accept or Reject Proposals. The City of Dublin reserves the right
to accept or reject any proposals, and all subsequent material, either verbal or
written, exclusive of an executed written contract. This invitation to respond to
the bid in no way obligates the City of Dublin to any company, supplier,
manufacturer, or respondent to the RFP.
Award and Execution of the Contract
2.9.1
The award of the contract, if it be awarded, will be to the lowest
responsible bidder whose proposal complies with all the requirements
prescribed.
Page4 of]0
3.0
4.0
2.10
Errors and Omissions. The City of Dublin shall not be held responsible for
errors, omissions, oversights brought to the attention of the City of Dublin
subsequent to the due date of this proposal which alter or modify the information
wl~ich form the basis for evaluation of the submitted bid response, shall remain
the responsibility of the vendor. Additionall),, any errors, omissions, or
oversights of a material nature may constitute ~ounds for rejection of the
submitted proposal.
General Back~ound Information
3.1
The City of Dublin's Civic Center telephone system consists of a 198-port NEC
NEAX 2400 IMS switch installed in 1989 and a NEAXMail AD-40 voice mail
system installed in 1998. Phones consist ofNEC Dterm series II and E.
Maintenance Ageement
4.'1
4.2
4.3
4.4
The City of Dublin will provide and maintain a suitable environment as specified
by contractor for system and products. The City will provide contractor full and
safe access to premises, systems, and products so that contractor can perform its
obligations.
Contractor a~ees at its expense and at its option to either repair or replace all
defective hardware and software related to the NEC NEAD( 2400 IMS,
blEAKMail AD-40 voice mail, and telephones.
Contractor's obligation under this section is conditioned upon the hardware or
software not having been altered or repaired by an party other than the contractor
or by parties not authorized by the manufacturer of the system to perform
maintenance, and the defects not being the result of mishandling, abuse, misuse,
theft, connection to foreig-n electrical current, or improper storage, installation,
maintenance,-or operation by other than contractor. And upon the hardware not
having been damage by fn'e, explosions, power failure, water, lightning or failure
to provide suitable operating environment, any act of God, or any other cause
whatsoever not attributable to an act or failure to act by contractor. The City has
the right to con.tract third parties authorized by the manufacturer of the system to
perform maintenance. The City may obtain such third party maintenance without
_liability, without penalties, and without voiding any warranties. Conditions to
contractor's obligation under this section not withstanding, contractor is
obligated to offer maintenance service to City regardless of the events leading to
City' s call for maintenance.
It is desirable to have "one source responsibility" for all maintenance and service
associated with the telecommunications systems. Therefore, the contractor shall
assume total responsibility for all maintenance of the system. Should a
realfunction prove to be the fault of the local utility or any specialized common
carrier, the contractor shall initiate and oversee all corrective action necessary,.
The contractor will at all times work closely with the local utility to insure the
highest level of service.
Page 5 of 10
4.7
4.9
4.5
4.6
4.!0
4.i!
In the event the local utility diagnoses any trouble other than in their service, and
subsequently bills or levies charges to user for maintenance serqices, the charge,
or bill for services will be forwarded to the contractor for full payment.
Trained and certified technicians dispatched by the contractor, shall arrive at the
site to perform service on a request for either:
4.6.1 Routine service within 24 hours (excluding weekends and City holidays);
or,
4.6.2
Emergency service within three hours (24 hours per day, seven days per
week), of request therefore. Conditions constituting "emergency
service" are defined as follows:
4.6.2.1 Twenty percent (20%) or more of all direct in lines, trunk lines,
ere, are inoperative.
4.6.2.2
Twenty percent or more of the telephone instruments are unable
to either call out, receive calls, distribute calls, or receive or
transmit inter-office calls.
4.6.2.3 Consoles deemed not able to process calls in a normal manner.
4.6.2.4
4.6.2.5
Voice Mail not able to process calls in a normal manner
Special consideration for the Police Department shall be given.
Any instrument or system failure which interrupts critical police
functions shall be considered ~ emergency.
4.6.2.6 The City Manager's or Police Chiefs phones are inoperative.
4.6.2.7 The number of persons who can declare a telephone system
emergency will be limited to the City Manager, Assistant City
Manager, Police Chief, and Information Systems Manager.
The City of Dublin expects preventative maintenance performed quarterly
Sixty days prior to the termination of initial two year a~eement, contractor
a~ees to offer the City an a~eement, on an annual basis, for maintenance
services. Acceptance of such an extension is at the sole discretion of the City (in
writing).
The City of Dublin shall have the sole right to cancel the maintenance contract
upon 30-calendar day' s notice 16 contractor.
Contractor guarantees the availability of spare-parts ~5or all equipment covered
under this a~eement for not less than five years following the date of this
contract.
Only new standard parts or serviceable used parts equal in performance to new
parts will be used in effecting repairs.
Page 6 of 10
4.12
4.13
4.14
4.15
4.16
4.17
4.18
Contractor agree~ to allow City personnel to maintain and update backup disk or
tape of the system's memory for the purpose of restoring the system' s memory in
the event of a total system loss.
The contractor is expected to train qualified City of Dublin personnel to perform
routine tasks on the system. ,
Contractor must sign in and out during each visit.
The City reserves the right to let other contracts incidental to the system (for
example: the installation of electrical circuits, backboards, conduit, air
conditioning, etc) and the contractor shall afford any such other contractors
reasonable opportunity for the installation and execution of their work.
Contractor shall bill the City for maintenance a~eement on a monthly basis and
per incident for all billable, time and materis,1 items. Exm'aordinary costs incurred
by the contrac~zor must be billed witlain 90 days of incurring such costs.
Contractor may not assi~n or transfer maintenance a~eement of any rights
hereunder without the prior written consent of the City.
Any changes to a~eement requested by either the City or contractor may only be
effected if mutually a~eed upon in writing by duly authorized representatives of
the parties hereto.
Page 7 of 10
5.0
Bid Form
5.1
5.2
5.3
5.4
5.5
5.6
Is your company willing to provide liquidated damages for inability 'gr
unwillingness to respond to a request of the City for emergency services as
defined in section 4.6.2 above?
Yes X No
If yes, what is the maximum liquidated damages available on a per hour basis for
every hour beyond the two hour emergency response time?$ 50.00 per hour
capped e 20% of monthly payment
Where is your dispatch center located? Dub 1 i n
to be
Where is your warehouse or storage located for spare parts and stock? Dub l i n
By what method is maintenance and technical help dispatched once the service call has
been place for service call or repair on the system?
(1) Customer Drovideds SR ~ (2) Directed toward dispatch
(3) Dispatch to Tech or engineering if required
On what basis will increases in yearly maintenance rates be made after the initial re'o-
year contract?
Capped ® CO/index (Cost of Living)
5.7
On what basis will maintenance charges be calculated as the system is expanded beyond
the initial confi_ouration9
We re-evaluate every quarter
5.8
5.9
5.10
5.11
5.12
What are the costs associated with moving, relocating and installing the following
equipment?
5.8.1 NEC Series II telephone?$ 88 - 00 hr -
5.8.2 NEC Series Etelephone?$88.00 hr.
5.8.3 .Analogilephone? $88.00 hr. -
5.8.4 Operator console? $ 88.00 h r. -
5.8.5 Speaker chip? $88-00 hr; -
5.8.6 Assig, mnent ofvoice mailbox, voice mail~ee $88.00 hr. -
Attach a price list of all current NEC Series II, III and E phones, both new and
refurbished.
See Attachment "C"
What is the warranty period for new equipment? ] Y~r
- $44.00 Trim Chg-
- $44.00 Trim Charge
$44.00 Trim Charge
$44.00 Trip Charge
$44.00 Trip Charge
$40-00
What is the warranty period for refurbished equipment? ] Y e ~ r
State the makeup of your organization. At the office that will service the Ci~ account,
indicate the number of technicians certified:
5.12.1
3.1.1
The number of service technicians fully ~ained on the NEC NEAX 2400 IMS
and NEAXMail AD-40 voice mail systems ? O
The number of NEC certified engineers available onsite 3
Trip
Chg.
P age 8 of 10
5.13
5.14
5.15
3. 1.2 The number of NEC certified engineers available for remote support 9
3.1.3 The number of fully equipped vehicles available for service 7
What is the present location of the maintenance forces that will be associated with the all
components of maintaining of the system? Dubl i n
What is the ratio of installed lines of equipment to the number of full time technicians
who can provide service to the City ofDublin? 2,000 per technicila:n
What are the components covered with your preventive maintenance routine?
Verification of functionality of all eO'uiDment,
all batteries in operative mode
Page 9 of I 0
6.0
Proposal Form
6.1
Company name:
ExDSnets
6.2
Bid for maintenance October I, 1999 to September 20, 2001
$15,800.00
This siFnature certifies that the prices listed in the response to this RFP document represent the "best price"
offered by our company of the system(s) specified by the City of Dublin.
Expsnets
Company
6167 Sierra
Address Dublin,
09/09/99
D~e
Ct., Ste. G
CA 94568
Brad Wa]] ace
/C/~.'{_'~gnamre of'X'uthorized Person
Vice President of Sales
Title
Page ] 0 of l 0
EXpeCtS Attachment
Refurbished Phone Price List
E Series Phones
Currently no replacement phones are available in this model.
Series H
ETE-16-2R 16 Button, Non Display $160.00
ETE-16D-2R 16 Button, Display $200,00
ETE-6-2R 6 Button, Non Display $ 90.00
ETE-6DR 6 Button, Display $120.00
New Phone Price List
E Series Phones
DTP-8-1 8 Button, Non Display $159.84
DTP-SD-1 8 Button, Display $234.36
DTP-I 6D-1 16 Button, Display $257.04
DTP-32-1 32 Button, Display w/16 Button Sp Dial $363.96
Series II
Currently not being manufactured. Not available new.
560140
560155
560120
560135
590011
590021
590040
590061
Valid Period
Appendix A
This proposal will remain valid for 60 days.
ets
Attachment "1"
Exp@nets (the "Company") is a leading provider of networked communication solutions
and services to businesses throughout America. We look to be the customer's "trusted
business and technology advisor" and sole source provider for all their communication
needs. As the provider of integrated communication solutions, Exp@nets is able to
consult for, design, provision, build, maintain and outsource the customer's total
communication (voice, messaging, data, video and Intemet enabled) network.
Additional/y,. the Company intends to expand its current offerings of network services,
such as long-distance or local access, wireless and Internet services to its' embedded
customer base.
With $246 million in armualized revenues in 1998, Exp@nets has an established base of
operations in 21 states, across 57 cities with 50,000 active customer relationships. By
"parreefing" through acquisition with the leading communication solutions and services
companies in the United States, the Company has created a national distribution channel
to the most coveted business customers. The Company will strengthen its market
presence through add-on acquisitions in markets currently sented and platform
acquisitions in the top 100 metropolitan areas not presently served by the Company.
The Company's operations are largely decentralized, keeping the operational decision
process close to the customer and capitalizing on the entrepreneurial nature of the
companies Exp@nets has acquired. To maximize revenue Fowth, the Company is
focused on the marketing and sale of an expanded array of solutions and services to the
existing customer base; establishment of vertical market specialization, such as to the
lod~ng industry and the sharing of "best practices" among "partner" companies.
Mr. Joel A. Schleicher (age 46) is the President and Chief Executive Officer of
Exp@nets. Mr. Schleicher brings over 20 years of management experience to Exp@nets,
including his participation in the significant ~owth and reposifioning of Nextel
Communications, Inc. From 1989 to t995, Mr. Schleicher was Nextel's Chief Operating
Officer and President and helped strategically reposition them from a "taxicab" dispatch
company to one of the nation's leading providers of wireless communication services.
While leading their operating team, Nextel's market capitalization ~ew frgm $60 million
to over $5 billion; revenues g-rew from $17 million to over $200 million; market share
increased from 22% to over 60%; attrition was reduced by 50% and operating cash flow
increased from 17% to 35% of revenue. Mr. John Pescatore, also previously with Nextel,
is EVP of Operations; Mr. Luke Beshar, previously CFO and CO0 of PNY
Technolo~es; is EVP of Finance; and Robert T. DiMartino, previously with Morgan
Stanley Dean Wilier and Cendant, is VP of Human Resources.
/5
Attachment -1-
Exp nets
A g-range provider of integrated communications solutions
that fulfill today's needs while providing a platform to
effectively address tomorrow's organizational needs.
Corporate Profile
Exp@nets offers the range of expertise, experience and technolo~es to deliver the
benefits of FUSION; the unprecedented performance and excellence achieved where
computers and communications are seamlessly integrated to extend organizational and
individual potential. Exp~nets provides telephony services and information services
working in a cohesive, integrated environment delivering information in all its forms -
voice, data, text, image and video - where its needed, when it is needed, over the best
combination of media.
Exp@nets has become a single source for communication systems consultation, planning,
financing, installation, training, management and maintenance through strategic
partnerships and acquisitions; providing the technology for our customers' growing
application needs. We are dedicated to meeting our customer requirements with the most
appropriate technological solutions, and delivering them with a commitment to and a
history of the highest quality of service.
Exp@nets provides services as simple as a single phone system, or as complex as a
turnkey project seamlessly linking dispersed sites into a homogeneous communications
network between people and information.
Exp@nets is headquartered in Valencia, California, USA, and achieved fiscal 1998-9
revenues of $40 million. The company employs approximately 200 people and serves
customers in its core California market and throughout the United States. Exp~nets is a
wholly owned subsidiary of Communications Systems USA, part of the $2 billion
Northwestern Corporation, NYSE Ticker Symbol "NOR."
Defining Our Future
Exp~_,nets is a company dedicated to constantly evolving to excel in an ever-changing
marketplace. We have concentrated on developing the skills and -knowledge, creativity
and experience organizations need when searching for productive solutions.
Exp~nets continues taking aggressive steps to accelerate the evolution of its past as
predorninately a communications equipment vendor, to a future with more focus on
communication and information services - creating integrated voice, video and data
solutions for business, education and government.
Confidential and Proprietary
TIRev05/99
Page 1
Exp@nets is dedicated to providing our customers with the most advanced
communication and information technologies. Through our partnerships with the best
technological providers in the industry, we offer a vast array of products and services.
Our leading-edge products and services include:
Business telephone systems
Voice processing
Call centers
Inte~ated Digital Networks (IDN)
Networks, including local and long-distance services
Computer telephony inte~ation (CTI)
Interactive Web Servers
Speaker-Independent Call Processing
Call Recording and Logging Systems
Structured Cabling Systems
Consulting services
Customer services
Financial services
Resale services
Training for customer administrative and technical persormel
Exp ~nets' Vision
Our vision is to be a world-class communication systems integrator of voice, video and
data solutions. Our goal is to achieve revenues of $60 million by the year 2003. We will
accomplish this goal by creating a genuine values-oriented company that allows us to
achieve and excel while all stakeholders' benefit.
The six key components of our strategic ~owth plan include:
1. Values-Based Business Practices -- We will continue to manage by values
and create dynamic teamwork at all levels. Our communication solutions
will be customer focused, and outstanding service will prevail with all prod~/cts.
Excellence in Our Core Business - Exp~nets' core business includes
telecommunications systems, call centers, voice processing, and related services.
We will continue to ~ow our core business and achieve operational excellence
through process-improvement initiatives, improved operating systems, and
continuous training.
Confidential and Proprietary
T1Rev05/99
Page 2
Leading-Edge Products -- VFe will provide our customers with the right
products to support their solutions. These include wireless communications,
ATM technology, Frame Relay technology, advanced call center and IVR
technology, network integation products, desktop video, and Interact products,
along with new and innovative services of the future. :
Communications Integration -- A major focus of our strategy is to tinther
develop our integation offerings and processes. Integation support will be
targeted to call center, CTI, unified messaging and voice processing, room and
personal conferencing, Internet, and local and wide area networking.
,
Partnerships andAlliances -- We will continue to develop strong partnerships
with manufacturers and developers who offer products and services that will
enhance our business, who need our services and who meet our customers'
needs.
Vertical Market Focus -- Within specific vertical markets we have developed
particularly strong solutions including education, health care, finance, call
centers and government. We will expand our highly specialized solutions
within these markets creating unique values for our customers.
Philosophy
Exp~,nets is adapting a values-based management philosophy called the "Fortunate 500";
a concept which was developed by Drs. Ken Blanchard and Norman Vincent Peale in the
book "The Power of Ethical Management". The essence of this philosophy is that the
company measures success by criteria that go beyond size or profits.
Through the Fortunate 500 process, Exp~,nets has identified our four key stakeholders:
employees, customers, communities and shareholders. Exp~,nets recognizes and
believes that the needs of all four stakeholders are interrelated and must be equitably
balanced to achieve lasting, long-term success.
Exp~nets will attend to the needs of our stakeholders by applying three core values:
ethical decisions and actions, responsive behaviors and profitable results. These core
values serve as a guide for decision making and the measure for business results.
Exp w~?nets' Values Statement
"Through ethical, responsive and profitable actions, Exp~,nets will provide a fulfilling
work environment for our employees, outstanding service for our customers, enhanced
value for our shareholders and a spirit of shared responsibility with our community."
Confidential and Proprietary
TIRev05/99
Page 3
Critical
Decision
Your
"rechnoto
Partner"
Our Mission
Attachment -2-
EXP@NETS
'~7o~r Technology P~rtned'
You are facing a critical decision for your organization:
· You recognize that timely and effective sharing oi5 information
and ideas is critical to organizational goal attainment.
· You need solutions that deliver results, not simply products.
· You are trying to select the fight communications technology
platforms that offer flexibility to adapt to your changing
environment, both now and in the future, and to optimize your
investments in hardware, software and training.
· Most importantly, you are looking for the right "Technology
Partner" so that together you will be able to find and
implement the appropriate solutions for your communications
challenges.
Making the right decision is crucial to your success.
Exp@nets' solid industry credentials and commitment to our customers,
combined with our superior applications expertise and product alliances
make Exp@nets the ideal "Technology Partner" to assist you with thi~
important undertaking. We excel at designing and implementing
integrated solutions, which address the specific requirements of your
total communications environment. This proven expertise enables us to
help you design the best possible solutions for today, while ensuring the
continued viability of your investment in the future. We measure our
success by how effectively we help you achieve yours. That is our
commitment to you as your "Technology Partner ".
Our business philosophy is founded upon the basic belief that effective
communications is crucial to success in any business. Our goal is to
develop a relationship with our clients, and together design
comprehensive, integrated solutions that will provide measurable
advantages. We are committed to working with them to understand their
unique requirements, and determine how to best leverage our process
knowledge and sophisticated technolog7 to meet those requirements. We
promise that as our client, you will receive prompt and effective
attention, expertise and support.
T1Rev07/9g
We take
Responsibility
A CCUrate~
Efficient,
Cost-Effective
Design
Design
Benefits
Fully Realized
Optimum
Effectiveness
Warranty
Promise
EXP@NETS
'"X'OLU' Tectmology Farmed'
As your Technology Partner, Exp~,nets takes responsibility for the
effectiveness of your communications systems. We offer the following
care commitments to you from the initial phase of design throughout the
life of your systems:
Design:
· Thorough~ information-gathering
including a survey of existing
environment, interviews with personnel, and joint design sessions.
Solutions presentation to assure objectives have been met by the
proposed solutions.
Systems demonstration allowing you to conduct a hands-on
evaluation of the solutions proposed.
Imp leme ntatio n:
· Implemented with minimal interruption to your organization.
· Certified technicians install according to manufacturer, industry, and
Exp@nets specifications and standards.
· Thorough system tests to verify functionality and performance.
· Personnel training sessions and support.
Post Implementation/Service:
· Responsible andprompt service response.
· Highly-skilled, indush-y certified technicians and support people
· On-going s_ ystem performance revieivs and evaluations
· Information up-dates provided to you on the latest software
enhancements, hardware expansions and system upgades available to
minimize system obsolescence and maximize effectiveness.
V~arranty:
· One-year manufacturer equipment warranty.
· One-year Exp~nets workmanship warranty.
· 15-Year warranty on AMP or Lucent end-to-end structured cabling
solutions
· Variety ofmaintenanceplan options for the period after the first year
of installation.
T1Rev07/98
Stability
And
Growth
A Recognized
Leader
Superior
Credentials
Let .Us
Work With
You!
EXP@NETS
"Yo tt~r Technology Pm"tz~ er"
We are able to make these commitments to you
substantial knowledge and experience, and the
based upon our
strerigth of our
organization. Since the company's founding in 1983, Exp@nets has
grown from a small, local service organization to a full-service,
integrated solutions organization, offering service throughout California.
Today we are a well-established, growing, full-service vendor, complete
with well-stocked warehouses and regional service centers, and
sophisticated in-house repair and refurbishment facilities.
'Our performance record and our demonstrated expertise have made
Exp@nets a recognized leader in the communications industry. We are
now the largest independent NEC dealer in the State of California, and
one of the top 10 dealers nationally. In addition to NEC, we have strong
relationships with industry leaders such as Octel Communications,
Newbridge Networks, Lucent Technologies and AMP Communications.
These relationships enable Exp@nets to offer a unique mixture of
proven, leading-edge products, and combine them to come up
creative, integrated solutions to particular client environments.
addition, these relationships provide an added level of support and
stability for our clients, and make Exp~nets a safe and sure choice to be
your "Technology Partner ".
For nearly 15 years, Exp@nets has been the "Technology Partner" for
organizations of all types and sizes. We currently service hundreds of
clients throughout the State of California, as well as many nationally.
With this degree of experience and range, We are certain to have
references similar to your organization type, size and scope. We
encourage you to test our performance by contacting some of our clients
for their opinion of their parmership with ExpOrters. We are confident
that our references will prove our dedication to our clients, and our
ability to deliver unique, integrated solutions to meet their
communications challenges.
Thank you for your time and interest in Exp~nets. We are confident that
you will fmd us to be a creative and responsive "Technology Partner" t~
help you meet your unique communications challenges. We are eager z~t~
work with you to design the right solutions for your organization!
T1Rev07/g8
Attachment "A"
Customer References
Camino Medical Group, Inc.
244 Carroll Street,
Sunnyvale, CA 94086
Phone Number: 408.524.4156
Fax Number: 408.737.0796
Contact: Mike Finnigan
NEAX 2400 ICS, Active Voice Repartee, Maintenance
City of Novato
900 Sherman Avenue
Novato, CA 94945
Phone Number: 415.897.4312
Fax Number: 15 .xxx.xxxx
Contact: Dan Weekly
NEAX 2400 ICS, Active Voice Repartee w/Active Fax,
Call Accounting-TAPIT, Wire and Cable, Maintenance
U.S. Forestry Service
1023 Club Drive
Mare Island
Vallejo, CA 94592-0031
Phone Number: 707.889.4256
Fax Number: 07.562.9036]
Contact Jim Bird
NEAX 2400 ICS, Repartee, Maintenance
Proiect Personnel
Marie Castro - Primary Technician
Years of Service: 5
Qualifications(Certifications):
NEAX 2400 ICS - Basic
NEAX 2000 - Basic
NEAX 1400 - Basic
Active Voice
NEAX Mail AD~8
TeLanophy
NEAX Mail AD-40
Brandon Svec- Technician Manager
Years of Service: 7
Qualifications (Certifications):
ACD & Hospitality
CCIS & T1
NEAX 2400 IMGx/xh/dxh
NEAX Mail AD40
NEAX 2000 - Basic
NEAX 1400 - Basic
NEAX 1400 - Advanced
NEAX 2000 WCS
CallCenter Worx
Aim Worx
Navigator
NEAX 2400 IMX
Telanophy
NEAX 2400 IMG-HDS
Attachment "B"
Scott Gordon - Engineer
Years of Service: 20
Qualifications (Certifications):
NEAX 2400 MMG-ICS
NEAX 2000 WCS
CCIS & T1
NEAX 2400 IMG-RDS
SIM
NEAX 2400 MMG-RDS
CCIS
IMG-HDS
I-ACD
NEAX 1400 - Basic
NEAX 2000 - Basic
NEAX 2400 IMG-ICS
NEAX 2400 IMG,x/xh/dxh
NEAX 2400 IMX