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HomeMy WebLinkAbout7.1 Attachment 2 ,. EXHIBIT 2 PRELIMINARY DRAFT AGREEMENT FOR INTEGRATED SOLID WASTE MANAGEMENT SERVICES JANUARY 23, 1995 CITY COUNCIL MEETING STAFF REPORT , PRELIMINARY DRAFT AGREEMENT BETWEEN THE CITY OF DUBLIN AND FOR INTEGRATED SOLID WASTE MANAGEMENT SERVICES .. .. .. January 18, 1995 RECITALS ARTICLE 1. 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9 1.10 1.11 1.12 1.13 1.14 1.15 1.16 1.17 1.18 1.19 1.20 1.21 1.22 1.23 ..24 1.25 1.26 PRELIMINARY DRAFT AGREEMENT BETWEEN THE CITY OF DUBLIN AND FOR INTEGRATED SOLID WASTE MANAGEMENT SERVICES TABLE OF CONTENTS DEFINITIONS AB 939 . Affiliate Agreement Billings California Integrated Waste Management Act City Collect/ Collection Commercial and Industrial Property Commercially Generated Recyclable Materials Company Company Compensation Company s Proposal Construction Debris Containers Demolition Debris Disposal Disposal Company Disposal Site(s) Environmental Laws Facility Fiscal Year Franchise Garbage Green Waste Hazardous Substance Hazardous Waste l. Page 1 3 3 3 3 4 4 4 4 4 4 4 4 5 5 5 5 5 5 5 5 6 6 6 6 6 6 7 January 18, 1995, Draft I 1.27 1.28 1.29 1.30 1.31 1.32 1.33 1.34 1.35 1.36 1.37 1.38 1.39 1.40 1.41 1.42 1.43 1.44 1.45 1.46 1.47 1.48 1.49 1.50 ARTICLE 2. 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11 2.12 2.13 2.14 2.15 Household Hazardous Waste (HHW) Legislation Materials Recovery Facility (MRF) Mixed Recyc1ables Multi-Family Dwelling Unit Owner Pass-Through Cost Person Premises Recycling Recyclable Recyclable Materials Recycled Refuse Related Party Entity Residential Property Rubbish Single-Family Dwelling Unit Solid Waste Source Reduction Program Source Separation Transfer Company Transfer Station Waste Generator GRANT AND ACCEPTANCE OF FRANCHISE Grant and Acceptance of Franchise Effective Date Term of Agreement Option to Extend Term Conditions to Effectiveness of Agreement Scope of Franchise Limitations to Scope The City's Right to Direct Changes Ownership of Solid Waste Company Status Company Authorization Statements and Information in Proposal Status of Disposal Site Oosure of Disposal Site Status of Transfer Station Page 7 7 7 7 7 8 8 8 8 8 8 8 9 9 9 9 9 9 9 10 10 . 10 10 10 11 11 11 11 11 11 12 12 14 14 15 15 16 16 16 17 January 18, 1995, Draft ARTICLE 3. 3~1 3.2 3.3 3.4 ARTICLE 4. 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 ARTICLE 5. 5.1 5.2 5.3 5.4 ARTICLE 6. 6.1 6.2 6.3 6.4 6.5 6.6 6.7 6.8 6.9 6.10 6.11 FRANCHISE FEE AND SOURCE REDUCTION AND RECYCLING FEE (SRR FEE), AND ADMINISTRATIVE FEE Franchise Fee Source Reduction and Recycling (SRR) Fee Administria e Fee Other Fees DIRECT SERVICES Solid Waste Recycling Green Waste Program Operations Implementation Plan Contingency Plan "[Intentionally Left Blank] Transfer Disposal OTHER SERVICES Services and Customer Billing Customer Service Education and Public Awareness Waste Generation/Characterization Studies COMPANY'S COMPENSATION AND RATES . General Solid Waste, Recyclables and Green Waste Collection Company's Initial Compensation Solid Waste, Recyclables and Green Waste Collection Company's Compensation for the Third Rate Year Solid Waste, Recyclables and Green Waste Collection Company's Compensation for the Four Rate Years Ending March 31, 2003 Solid Waste, Recyclables and Green Waste Collection Company's Compensation for the Extension Period Variances from Projections Schedule Interim Compensation Adjustment Initial Rates Subsequent Rates Disposal Rate and Future Adjustments January 18, 1995, Draft t Page 18 18 19 20 20 21 21 24 25 26 33 33 33 34 37 42 42 43 45 46 47 47 47 48 53 55 55 55 56 56 56 56 ARTICLE 7. 7.1 ARTICLE 8. 8.1 8.2 8.3 8.4 ARTICLE 9. 9.1 9.2 9.3 9.4 9.5 ARTICLE 10. 10.1 10.2 10.3 10.4 10.5 10.6 ARTICLE 11. 11.1 11.2 11.3 11.4 11.5 11.6 ARTICLE 12. 12.1 12.2 12.3 12.4 12.5 REVIEW OF SERVICES AND PERFORMANCE Performance Hearing RECORDS, REPORTS AND INFORMATION REQUIREMENTS General Records Reports Right to Inspect Records INDEMNIFICATION, INSURANCE AND BOND Indemnification Hazardous Substances IndemnIfication AB 939 Indemnification Insurance Faithful Performance Bond THE CITY'S RIGHT TO PERFORM SERVICE General Temporary Possession of Company's Property Billing and Compensation to City During City's Possession City's Right to Relinquish Possession City's Possession Not a Taking Duration of City's Possession DEFAULT, REMEDIES AND liQUIDATED DAMAGES Events of Default Right to Terminate Upon Default . Liquidated Damages Excuse from Performance Notice, Hearing and Appeal of City Breach Assurance of Performance OTHER AGREEMENTS OF THE PARTIES Relationship of Parties Compliance with Law Governing Law Jurisdiction Assignment January 18, 1995, Draft Page 57 57 59 59 59 61 65 66 66 67 67 68 73 74 74 75 76 76 76 76 77 77 78 79 82 83 84 85 85 85 85 85 86 12.6 12.7 12.8 12.9 12.10 12.11 12.12 12.13 12.14 12.15 12.16 12,.17 12.18 1219 12.20 ARTICLE 13. 13.1 13.2 13.3 13.4 13.5 13.6 13.7 Exhibits Affiliated Companies Contracting or Subcontracting Binding on Assigns Transition to Next Company Parties in Interest Waiver Company's Investigation Condemnation Notice Representatives of the Parties City Free to Negotiate with Third Parties Compliance with Municipal Code Lease of Equipment and Facilities Loans Privacy Page 88 88 88 89 89 89 89 89 89 90 91 91 91 91 91 MISCELLANEOUS AGREEMENTS 92 Entire Agreement Section Headings References to Laws and Other Agreements Interpretation Agreement Severability Exhibits 92 92 92 92 92 92 93 1. Company's Proposal 2. Public Facilities 3. Initial Rates 4. Faithful Performance Bond 5. Notary Certification January 18, 1995, Draft RECITALS This Franchise Agreement (Agreement) is entered into this _ day of -oJ 1995, by aI.ld between the City of Dublin (City) and (Company), for the collection, transportation, recycling, .processing, and disposal of solid waste and other services related to meeting the goals and requirements of the California Integrated Waste Management Act. Recitals WHEREAS, the Legislature of the State of California, by enactment of the California Integrated Waste Management Act of 1989 (AB 939) (California Public Resources Code Section 40000 et seq.), has declared that it is in the public interest to authorize and require local agencies to make adequate provisions for solid waste handling within their jurisdictions; and, WHEREAS, pursuant to California Public Resources Code Section 40059(a)(2), the City Council of the City has determined that the public health, safety, and well-being require that an exclusive franchise be awarded to a qualified company for the collection, transfer and transportation, recycling, processing, and disposal of solid waste and other services related to meeting the diversion goals of 25% by January 1, 1995, and 50% by January 1,2000, and other requirements of the California Integrated Waste Management Act; and, WHEREAS, the City Council of the City declares its intention of maintaining reasonable rates for the collection, transportation, recycling, processing, and disposal of solid waste and other services; and, WHEREAS, the current franchise agreements will expire on March 31, 1996; and, WHEREAS, the City and Company (Parties) hereto desire to enter said Agreement; and, -1- January 18, 1995, Draft WHEREAS, Company agrees to and acknowledges that it shall arrange for .the proper disPOSal of all solid waste collected in the City and the City is not instructing Company how to collect and dispose of solid waste. NOW, THEREFORE, in consideration of the premise above stated and the terms, . conditions, covenants and agreements contained herein, the Parties do hereby agree as follows: -2- January 18, 1995, Draft ARTICLE 1 DEFINITIONS 1. AB 939 "AB 939" means the California Integrated Waste Management Act of 1989 (California Public Resources Code Section 40000 et al.), as it may be amended from time to time. 2. Affiliate "Affiliate" means all businesses (including corporations, limited and general partnerships and sole proprietorships) which are directly or indirectly related to the Company by virtue of direct or indirect ownership interest or common management shall be deemed to be "Affiliated with" Company and included within the term "Affiliates" as used herein. An Affiliate shall include a business in which Company owns a direct or indirect ownership interest, a business which has a direct or indirect ownership interest in the Company and/or a business which is also owned, controlled or managed by any business or individual which has a direct or indirect ownership interest in Company. For purposes of determining whether an indirect ownership interest exists, the constructive ownership provisions of Section 318(a) of the Internal Revenue Code of 1986, as in effect on the date of this Agreement, shall apply; provided, however, that (i) "ten percent (10%)" shall be substituted for "fifty percent (50%)" in Section 318(a)(2)(C) and in Section 318(a)(3)(C) thereof; and (ii) Section 318(a)(5)(C) shall be disregarded. For purposes of determining ownership under this paragraph and constructive or indirect ownership under Section 318(a), ownership interest of less than ten percent (1~%) shall be disregarded and percentage interests shall be determined on the basis of the percentage of voting interest or value which the ownership interest represents, whichever is greater. 3. Agreement "Agreement" means this Franchise Agreement between the City and Company for Collection, transportation, Recycling, processing and Disposal of Refuse, Recyclable Materials and Yard Waste, and other services related to meeting the goal and requirements of AB 939, including all exhibits and attachments, and any amendments thereto. -3- January 18, 1995, Draft 4. Billh\g$ "BnUngs" means any all staten. . "S of charg~ for services rendered, ho \,,, .,oover made, de ed or dested by (.. rnpany, or made by others for Company, to owners UN .JCCUpants OA property, mcluding Residential Property and Commercial and Industrial Property, served by Company for the Collection of Solid Waste. 5. California Intep'ated Waste M~Fment Ad "California Integrated Waste Management Act" means (Public Resources Code, Section 40000 et seq.l. 6. ~ "Oty" means the City of Dublin, a municipal corporation, and all the territory lying within the municipal boundaries of the Oty as presently existing or as su~ boundaries may be modified during the term of this Agreement. 7. Collect/Collection "Collect" or "Collection" means to take physical possession, transport, and remove Solid Waste within and from the Oty . 8. Commercial and Indu~trial Property "Commercial and Industrial Property" means property upon which business activity is conducted, including but not limited to retail sales, services, wholesale operations, manufacturing and industrial operations, but excluding businesses conducted upon Residential Property which are permitted under applicable zoning regulations and are not the primary use of the property. 9. Cmrunercially Generated Rec:yclable Materials "Commercially Generated Recyclable Materials" means Recyclable materials generated at Commercial and/or Industrial Property and separated by the Waste Generator for Collection in a manner different from Garbage or Refuse. 10. Com.paI\Y "Company" means . a corporation organized a:' d operating under the laws of the State of and its officers, directors, employees, agents, companies and subcontractors. 11. COlI\Pany COlI\Pensation "Company Compensation" means the revenue received by the Company from Billings in return for providing services in accordance with this Agreement and any amendments to this Agreement. ' -4- January 18, 1995, Draft 12. Conwcuv's Proposal "Company's Proposal" means the proposal submitted and received on_ I by Company in response to a Request for Proposals dated . which is included as Exhibit 1 to this Agreement and is incorporated by reference. 13. Construction Debris "Construction Debris" means used or discarded construction materials removed from a Premises during the construction of a structure. 14.. Containers "Containers" means any and all types of Solid Waste receptacles. 15. Demolition Debris "Demolition Debris" means used construction materials removed from a site during the razing or renovation of a structure as part of a total service offered by a duly licensed demolition contractor (C-21 license). 16. Diaposal "Disposal" means the final disposition of Solid Waste Collected by the Company at a landfill or other facility approved by the City. 17. Diaposal Company "Disposal Company" means . a corporation organized and operating under the laws of the State of and its officers, directors, employees, agents, companies and subcontractors. 18. Diaposal Site(s) "Disposal Site(s)" mean the Solid Waste handling facility or facilities designated. by the City for the ultimate Disposal of Solid Waste Collected by the Company. 19. Environmental Laws "Environmental Laws" means all federal and state statutes, county, local and the City ordinances concerning public health, safetY and the environment including, by way of example and not limitation, the Comprehensive Environmental Response, Compensation and Liability Act of 1980,42 use S9601 et seq.; the Resource Conservation and Recovery Act, 42 use S6902 et seq.; the Federal Oean Water Act, 33 USC SI251 et seq.; the Toxic Substances Control Act, 15 USC S1601 et seq.; the Occupational Safety and Health Act, 29 USC S651 et seq.; the California Hazardous Waste Control Act, California Health and Safety Code ~25100 et seq.; the California Toxic Substances Account Act, California Health and Safety Code ~25300 et seq.; the Porter-Cologne Water Quality Control Act, California Water Code ~13000 et seq.; the Safe Drinking Water and Toxic -5- January 18, 1995, Draft -6- January 18, 1995, Draft hereafter enacted; and (c) any other hazardous or toxic substance, material, chemical, waste or pollutant identified as hazardous or toxic or regulated under any other applicable federal, state or local environmental laws currently existing or hereinafter enacted, including, without limitation, friable asbestos, polychlorinated biphenyls (''PCBs''), petroleum, natural gas and synthetic fuel products, and by-products. 26. Hazardous Waste "Hazardous Waste" means all substances defined as Hazardous Waste, acutely Hazardous Waste, or extremely Hazardous Waste by the State of California in Health and Safety Code ~25110.02, ~25115, and ~25117 or in the future amendments to or recodifications of such statutes or identified and listed as Hazardous Waste by the u.s. Environmental Protection Agency, pursuant to the Federal Resource Conservation and Recovery Act (42 use ~6901 et seq.), all future amendments thereto, and all rules and regulations promulgated thereunder. 27. Household Hazardous Waste (HHWl "Household Hazardous Waste" means Hazardous Waste generated at residential Premises. 28. Legislation "Legislation" means any code, ordinance, resolution or any. other forms/enactment of the governing body of the Oty which now exists or which may hereafter be adopted which constitutes law or regulation governing the operation of the Company. 29. Materials RecoveQT Facllity (MRFl "Materials Recovery Facility" means a permitted Solid Waste facility where Solid Wastes or Recyclable Materials are sorted or separated for the purposes of Recycling or composting. 30. Mixed Rec:yc1ables "Mixed Recyclables" means more than one type of Recyclable materials in a bin, debris box, compactor or other type of Container which have been separated from Solid Waste. This material includes but is not limited to wood, paper, plastic, metals, glass, and other dry waste. 31. Multi-Family Dwelling Unit "Multi-Family Dwelling Unit" means any Premises serviced in a manner similar to Commercial and Industrial Property (bin Qr debris box), but used for -7- January 18, 1995, Draft residential purposes (not including hotels or motels), irrespective of whether residence therein is transient, temporary or permanent. 32. Owner "Owner" means the Person holding the legal hue to the real property constituting the Premises to which Solid Waste Collection service is to be provided under this Agreement. 33. Pass- Thro~ Cost "Pass-Through Cost" means a cost to the Company (e.g., Disposal and Franchise fees) which no element of overhead, administrative expense, profit, or other cost is added nor with respect to which any other amount is credited, such that the specific amount of such cost is included without modification in the calculations or reports to which such costs pertain. 34. Person - "Person" means any individual, firm, association, organization, partnership, corporation, business trust, joint venture, the United States, the State of California, the County of Alameda, towns, cities, and special purpose districts. 35. Premises "Premises" means any land, or building in the Oty where Solid Waste is generated or accumulated. 36. Rec:yc1iIlg "Recycling" means the process of separating for Collection, Collecting, treating and/ or reconstituting Recyclable Materials which would otherwise be discarded without receiving compensation and returning them to the economy in the form of raw materials for new, reused, or reconstituted products. The Collection, transportation or Disposal of Solid Waste not intended for, or capable of, reuse is not Recycling. Recycling does not include use of Solid Waste for conversion to energy. 37. . Rec:yc1able "Recyclable" means a material which can be processed into a form suitable for reuse through reprocessing or re-manufacture. consistent with the requirements of the California Integrated Waste Management Act. 38. Rec:yc1able Mat~~dal& "Recyclable Materials" means residential, commercial or industrial Source Separated by-products of some potential economic value, set aside, handled, packaged, or offered for Collection in a manner different from Garbage or Refuse . "Recyclable Materials" includes Mixed Recyclables. -8- January 18, 1995, Draft 39. Rec:ycled "Recycled" means the act of having processed Recyclable Materials into a form suitable for reuse and having marketed those processed materials for a use consistent with the requirements of the California Integrated Waste Management Act for Recycled materials. The act of marketing does not require that revenue is generated from the processed mate~s. 40. Refuse "Refuse" includes both Garbage and Rubbish and means putrescible and non- putrescible Solid Waste or debris, except sewage, whether combustible or non- combustible. 41. Related Party Entity . "Related Party Entity" means any Affiliate which has financial transactions with the Company 42. Residential PrQperty "Residential Property" means property used for residential purposes, irrespective of whether such dwelling units are rental units or are owner-occupied. 43. Rubbish "Rubbish" means all waste wood, wood products, printed materials, paper, paste board, rags, straw, used and discarded clothing, packaging materials, ashes, floor sweepings, glass and other materials not included in the definition of Garbage, Hazardous Substance, Yard Waste or Recyclable Materials. 44. Single Family Dwelling Unit "Single Family Dwelling Unit" means each Premises used for or designated as a single family residential dwelling, including each unit of a duplex, triplex or town house in all cases in which there is separate or individual Solid Waste Collection service using cans or carts. 45. Solid Waste "Solid Waste" means all putrescible and non-putrescible residential Refuse, commercial Refuse, institutional Refuse, Garbage, Recyclable Material, Green Waste, and Rubbish and as otherwise defined in Public Resources Code ~0191. Any material that a Waste Generator pays to be hauled away shall be defined to be Solid Waste and not a Recyclable Material. -9- January 18, 1995, Draft 46. Source Reduction PrQg1am "Source Reduction Program" means any program that reduces the amount of Refuse that would otherwise be disPosed of in a landfill, including without limitation Recycling, processing, salvaging and waste-to-energy projects. 47. Source S~aration . "Source Separation" means the segregation into separate Containers by the Waste Generator of individual components of material which otherwise would become :&::~:use or Garbage, such as glass bottles, nu-rta} cans, newspapers, plastic containers, etc., for the sole purpose of Recycling, to be picked up by Company. 48. Transfer Conwany "Transfer Company" means . a corporation organized and operating under the laws of the State of and its officers, directors, employees, agents, companies and subcontractors. 49. Transfer Station "Transfer Station" includes those facilities used to receive Solid Wastes, temporarily store, separate, convert, or otherwise process the materials in the Solid Wastes, or to transfer the Solid Wastes directly from smaller to larger vehicles for transport to a Disposal Site. 50. Waste Generator 'Waste Generator" means any Person as defined by Section 40170 of the Public Resources Code, whose act or process produced Solid Waste as defined in Public Resources Code Section 40191, or whose act first causes Solid Waste to become subject to regulation. -10- January 18, 1995, Draft ARTICLE 2 GRANT AND ACCEPTANCE OF FRANCHISE 2.1 Grant and Acceptance of Franchise Subject to Section 2.5, the City hereby grants to Company the exclusive Franchise, right and privilege to Collect, transfer, transport, Recycle, process, and dispose of Solid Waste and Construction and Demolition Debris accumulating in the City that is required to be accumulated and offered for Collection to the Company in accordance with this Agreement. Company hereby accepts the Franchise on the terms and conditions set forth in this Agreement. 2.2 Effective Date The effective date of this Agreement shall be ("effective date"). 2.3 Term of Agreement The term of this Agreement shall be seven (7) years commencing at midnight and expiring at midnight subject to extension as provided in Section 24. 2.4 Option to Extend Term The City shall have the sole option to extend this Agreement three (3) times up to thirty-six (36) months in periods of at least twelve (12) months each. If the City elects to exercise this option, it shall give written notice not later than ninety (90) days prior to the initial termination date, or, if an extension has been exercised, ninety (90) days prior to the extended termination date. 2.5 Conditions to Effective:g.ess of Agreement The obligation of the City to permit this Agreement to become effective and to perform its undertakings provided for in this Agreement is subject to the satisfaction of each and all of the conditions set out below, each of which may be waived in whole or in part by the City. -11- January 18, 1995, Draft a) Accuracy of Representations. Representations and warranties made by Company throughout this Agreement are accurate, true and correct on and as of the effective date of this Agreement. b) Absence of Litigation. There is no litigation Pending or threatened in any court challenging the award of this Franchise to Company or the execution of this Agreement or seeking to restrain or enjoin its performance. c) Furnishing of Insurance and Bonds. Company has furnished evidence of the insurance and bonds required by Article 9. d) Effectiveness of City Council Action. The City's Resolution No. approving this Agreement, ~ have become effective pursuant to California law prior to the effective date. 2.6 Scope of Franchise Subject to Section 27, the Franchise granted to Company shall be exclusive for Garbage, Mixed Recyclables, Recyclable Materials, Refuse, Rubbish, Construction and Demolition Debris, residential, commercial and industrial Solid Waste, cannery waste, and Green Waste except where otherwise precluded by state law or where other current programs provide for Collection and Disposal of HHW. 2.7 Limitations to Sco.pe The Franchise for the Collection, removal and Disposal of Solid Waste granted to Company shall be exclusive except as to the following categories of Solid Waste listed in this Section. The granting of this Franchise shall not preclude the categories of Solid Waste listed below from being delivered to and Collected and transported by others provided that nothing in this Agreement is intended to or shall be construed to excuse any Person from obtaining any authorization from the City which is otherwise required by law: a) Recyclable Materials source separated (as defined in the Dublin Municipal Code Chapter 5.32) from Solid Waste by the Waste Generator and for which Waste Generator sells or is otherwise compensated by a collector in a manner resulting in a net payment to the Waste Generator; -12- January 18, 1995, Draft b) Solid Waste, including Recyclable Materials and Green Waste, which is removed from any Premises by the Waste Generator, and which is transported personally by the Owner or occupant of such Premises (or by his or her full-time employees) to a processing or Disposal Facility; c) Recyclable Materials and Green Waste which are source separated at any Premises by the Waste Generator and donated to youthl civic, or charitable organizations. d) . Containers delivered for Recycling under the California Beverage Container Recycling Litter Reduction Act, Section 14500, et. seq. 9Uifornia Public Resources Code: e) Green Waste removed from a Premises by a gardening, landscaping, or tree trimming Company as an incidental part of a total service offered by that Company rather than as a hauling service; f) Demolition Debris removed from a Premises by a licensed demolition or construction company using its own employees and equipment as an incidental part of a total service offered by that company rather than as a hauling service; g) Animal waste and remains !rom slaughterhouse or butcher shops for use as tallow; h) By-products of sewage treatment, including sludge, sludge ash, grit and screenings; and, i) Hazardous Waste and designated waste regardless of its source. The Company acknowledges and agrees that the City may permit other Persons besides the Company to Collect any or all types of the Solid Waste listed in this Section 27, including Recyclable materials, without seeking or obtaining approval of the Company under this Agreement. -13- . January 18, 1995, Draft This grant to the Company of an exclusive Franchise, right and privilege to ColleM:, transport or process and Dispose of Solid Waste shall be interpreted to be cor; ,..mt with state and federal laws, now and during the term of the Franchise, and the scope of this exclusive Franchise shall be limited by current and developing state and federal laws with regard to Solid Waste handling, exclusive Franchise, control Recyc1ables, Solid Waste flow control, and related doctrines. In the event that future interpretations of current law, enactment or developing legal trends limit the ability of the City to lawfully provide for the scope of Franchise services as specifically set forth herein, the Company agrees that the scope of the Franchise will be limited to those services and materials which may be lawfully provided for under this Agreement, and that the City shall not be responsible for any lost profits claimed by the Company to arise out of further limitations of the scope of the Agreement set forth herein. In such an event, it shall be the responsibility of the Company to minimize the financial impact to other services being provided as much as possible. 2.8 The City's Rtght to Direct Chat'\ges The City may direct Company to perform additional services (including billing services) or modify the manner in which it performs existing services. Company shall respond to direction from the City in writing within thirty (30) days. If Company is capable of performing or developing the ability to perform a requested service or modifying an existing service, and an adjustment in the Company's revenue requirement has been requested but has not been agreed upon, Company shall commence the new or changed service while the appropriate revenue adjustment is being determined. Pilot programs and innovative services which may entail new Collection methods, different kinds of services and/or new requirements for Waste Generators are included among the kinds of changes which the City may direct. Company acknowledges and agrees that the City may permit other Persons besides Company to perform additional Solid Waste services, if Company and the City cannot agree on terms and conditions of such services in sixty (60) days from the date when the City first requests a proposal from the Company to perform such services. 2.9 Ownership of Solid Waste Once Solid Waste is placed in Containers and properly placed at the designated Collection location, ownership and the right to possession shall transfer directly from -14- January 18, 1995, Draft the Waste Generator to Company by operation of law. Subject to Company's objective to meet the Source Reduction and Recycling goals which apply to the City and the City's right to direct the Company to process and dispose of Solid Waste at a particular licensed Solid Waste processing Facility or to dispose of Solid Waste at a particular licensed Disposal Facility, if and only if the City exercises such right by providing specific written direction to Company, Company is hereby granted the right to retain, Recycle, process, Dispose of, and otherwise use such Refuse, Green Waste, Recyclable Materials, Construction and Demolition Debris, or any part thereof, in any lawful fashion or for any lawful purpose desired by Company. Subject to the provisions of this Agreement, Company shall have the right to retain any benefit resulting from its right to retain, Recycle, process, Dispose of, or use the Refuse, Green Waste, Recyclable Materials, Construction and Demolition Debris which it Collects. Any cost savings shall off-set the Company's operating expenses. Refuse, Green Waste, Recyclable Materials, Construction and Demolition Debris, or any part thereof, which is disposed of at a Disposal Site or sites (whether landfill, transformation Facility, Transfer Station, or Material Recovery Facility) shall become the proPerty of the Owner or operator of the Disposal Site(s) once deposited there by Company. The City may obtain ownership or possession of Solid Waste placed for Collection upon written notice of its intent to do so, however, nothing in this Agreement shall be construed as giving rise to any inference that the City has such ownership or possession unless such written notice has been given to Company. 2.10 COl1\Pany Status The Company is duly organized, validly existing and in good standing under the laws of the State of California. It is qualified to transact business in the State of California and has the power to own its properties and to carry on its business as now owned and operated and as required by this Agreement. 2.11 Company Authorization The Company has the authority to enter into and perform its obligations under this Agreement. The Board of Directors or partners of the Company (or the shareholders, if necessary) have taken all actions required by law, its articles of incorporation, its bylaws or otherwise to authorize the execution of this Agreement. The Persons signing this Agreement on behalf of the Company have authority to do so. .15- January 18, 1995, Draft 2.12 Statements and Information in Proposal The proposal dated . 1995, and any information submitted to the City supplementary thereto, on which the City has :relied upon in awarding the Franchise to the Company and entering into this Agreement, does not contain any untrue statement of a material fact nor omit to state a material fact necessary in order to make the statements made, in light of the circumstances in which they were made, not misleading. 2.13 Status of Disposal Site owns the landfill. The landfill has been designed and constructed in accordance with 23 California Code of Regulations Section 2510.~ ~ ("Subchapter 15"). The landfill has been issued all permits from federal, state, regional, county and City agencies necessary for it to operate as a Class _ Sanitary Landfill and is in compliance with all such permits. is currently authorized to accept, under its existing permit, and has sufficient uncommitted capacity to accept, all Solid Waste delivered to it by, or on behalf of, the City until . provided that the rate of delivery does not significantly increase over the current rate (e.g., tons per year, with a peak daily loading of tons per day). 2.14 Closure of D~osal Site The closure and post-closure maintenance plans required by 14 California Code of Regulations Section 18260 et ~ have been submitted to and approved by the state and local permit enforcement agencies having jurisdiction over the landfill. Owner of the Disposal site has submitted evidence to the appropriate governing authorities of adequate provisions to finance the closure and post-closure maintenance of the landfill as required by 14 California Code of Regulations Section 18260 gt ~ and these arrangements have also been approved by the state and local permit enforcement agencies having jurisdiction. The mechanism which Owner of the Disposal site currently plans to utilize to meet the state requir~ent of financial assurance for closure is a and the mechanism Owner of the Disposal site currently plans to use to meet the state requirement of financial assurance for post- closure maintenance is . Owner of the Disposal site may change either or both of these mechanisms to another legally authorized -16-- January 18, 1995, Draft mechanism if the change is approved by the California Integrated Waste Management Board. 2.15 Status of Trapsfer Station owns the Transfer Station. The Transfer Station has been designed and constructed in accordance with all applicable state and local laws (e.g., CEQA, California Code of Regulations, etc.). The Transfer Station has been issued all permits from federal, state, regional, county and Oty agencies necessary for it to operate as a Transfer Station and is in compliance with all such permits. The Transfer Station is currently authorized to accept, under its existing permit, and has sufficient uncommitted capacity to accept, all Solid Waste delivered to it by, or on behalf of, the City for the duration of the Agreement, provided that the rate of delivery does not significantly increase over the current rate (e.g., tons per year, with a peak c;iaily loading of tons per day). -17- January 18, 1995, Draft ARTICLE 3 FRANCHISE FEE, SOURCE REDUCTION AND RECYCLING FEE (SRR FEE), AND ADMINISTRATIVE FEE 3.1 Franchise Fee 3.L1 Franchise Fee.Amount In consideration of the exclusive Franchise provided in Section 21 of this Agreement, Company shall pay to the City 4.8% percent (or another amount as provided in Section 3.1.3) of the gross revenues derived by Company from services provided in the City. This Franchise fee shall be a Pass-Through Cost. 3.1.2 Time and Method of Payment On or before the twentieth (20th) day of each month during the term of this Agreement, Company shall remit to the City a sum of money equal to the percent, as provided in Section 3.1.1, of the gross Solid Waste revenues collected by Company from within the City, including revenues from the sale of Recycled Materials during the preceding calendar month, as a Franchise Fee. If the Franchise fee is not paid on or before the twentieth (20th) day of any month, Company shall pay to the City a late payment fee in an amount equal to two , percent (2%) of the amount owing for that month. Company shall pay an additional two percent (2%) owing on.any unpaid balance for each following thirty (30) day period the Franchise Fee remains unpaid. Late payment fees shall not be included in any revenue requirement. The City may lawfully deduct any Franchise Fees and/or penalties remaining unpaid from amounts which the City may owe the Company in accordance with Section 5.1.2 Each monthly remittance to the City shall be accompanied by a statement detailing gross receipts for the period covered from all operations conducted or permitted, including revenues from the sale of Recyclable Materials, pursuant to this Agreement. In addition, Company shall maintain copies of all Billing and Collection records for three (3) years, following the date of billing, for inspection and verification by the City at any reasonable time upon request. -18- January 18, 1995, Draft 3.1.3 Adjusbnent to Franchise Fee The City may adjust the amount of the Franchise Fee annually. Such adjustment shall be reflected in the rates that the Company is allowed to charge and collect from customers. 3.2 Source Reduction and Rec:ycliIla (SRR) Fee 3.2.1 SRR Fee Amount The City has incurred expenses for preparing and adopting the Source Reduction and Recycling and Household Hazardous Waste Elements (SRRE and HHWE, respectively) required by AB 939. The City has, and will continue, to incur expenses for implementing the programs in the SRRE and mIWE. These expenses will be determined and a fee designed to reimburse the City. Such fees shall be set by Oty resolution and provided to Company by the Oty. Company will collect these fees from customers on the regular Billings and remit (X)llected amounts to the Oty on a monthly basis, as provided below. This fee shall be a Pass-Through Cost. Company may be required to separately identify the SRR Fee and other specific costs on bills as determined and directed by the City. 3.2.2 Time and Method of Payment Except as expressly provided below, during the term of this Agreement and any extension thereof, Company shall remit one-twelfth (1/12th) of the total amount identified as the SRR Fee in the rate structure monthly to the Oty in the same fashion and subject to the same terms and conditions as the Franchise Fee. Company shall continue to pay the same one-twelfth (1/12) of the SRR Fee to the Oty each month until the SRR Fee is changed by Oty resolution. The annual SRR Fee set upon execution of this Agreement shall be Zero Dollars ($0). 3.2.3 Adjusbnent to SRR Fee The City may adjust the amount of the SRR Fee annually. Such adjustment shall be reflected in the rates that the Company is allowed to charge and collect from customers. ~19- January 18, 1995, Draft 3.3 Administrative Fee 3.3.1 Administrative Fee Amount In consideration of the costs related to the administration of the exclusive Franchise provided in Section 21 of this Agreement, Company shall pay to the Oty 2% percent (or another amount as provided in Section 3.3.3) of the gross revenues derived by Company from services provided in the City, including the revenue from the sale of Recyclable Materials. This Administrative Fee shall be a Pass-Through Cost. 3.3.2 Time and Method of Payment On or before the twentieth (20th) day of each month during the term of this Agreement, Company shall remit to the City a sum of money equal to two percent (2%) of the gross Solid Waste revenues Collected by Company from within the City, including revenues from the sale of Recyclable Materials during the preceding calendar month, as an Administrative Fee. H the Administrative Fee is not paid on or before the twentieth (20th) day of any month, Company shall pay to the City a late payment fee in an amount equal to two percent (2%) of the amount owing for that month. Company shall pay an additional two percent (2%) owing on any unpaid balance for each following thirty (30) day Period the Administrative Fee remains unpaid. Late fees shall not be included in any revenue requirement. The Oty may lawfully deduct any Administrative Fees and/ or penalties remaining unpaid from amounts which the City may owe the Company in accordance with Section 5.1.2. 3.3.3 Adjustment to Administrative Fee The City may adjust the amount of the Administrative Fee annually. Such adjustment shall be reflected in the rates that the Company is allowed to charge and Collect from customers. 3.4 Other Fees The City shall reserve the right to set other fees, as it deems necessary. These fees will be treated as a Pass-Through Cost The amount, time and method of payment and adjustment process will be set similar to Section 3.1 above. -20- January 18, 1995, Draft ARTICLE 4 DIRECT SERVICES 4.1 Solid Waste 4.L1 General The work to be done by the Company pursuant to this Agreement shall include, but not be limited to, the furnishing of all labor, supervision, equipment, materials, supplies, and all other items necessary to perform the services required. The enumeration of, and specification of requirements for, particular items of labor or equipment shall not relieve the Company of the duty to furnish all others, as may be required, whether enumerated or not. The work to be done by the Company pursuant to this Agreement shall be accomplished in a thorough and professional manner so that the residents and businesses within the City are provided reliable, courteous and high-quality Solid Waste Collection at all times. The enumeration of, and specification of requirements for, particular aspects of service quality shall not relieve the . Company of the duty of accomplishing all other aspects in the manner provided in this Section, whether such other aspects are enumerated elsewhere in the Agreement or not. 4.1.2 Residential Refuse - Single Family Dwelling Unit Company shall Collect Refuse from the Containers delivered for Collection by the Waste Generator at locations including backyard, sideyard or curbside [or, at the curbside from Company-provided Containers, if automated service is selected], not less than once per week, except as specified below. If automated service is selected, senior citizens (age 65 or older and head of household), and handicapPed or temporarily incapacitated residents shall have the option of placing their Containers near their dwelling, visible from curbside, and Company will pick up Solid Waste at this location or other arrangement suitable to this category of rate payer and return Container to same location. Authorization for residents to participate in this optional program shall come from the City and information on this option shall be provided by the Company upon request. Company will notify all residents annually, beginning within -21- January 18, 1995, Draft thirty (30) days of execution of this Agreement, of this Collection option and submit, for approval, a draft notification to the Oty prior to distribution to customers. New customers should be notified of this option upon requesting service.] 4.1.3 Commercial, Industrial, and Multi-Family Dwelling Units Company shall Collect Refuse from Company-provided Solid Waste Containers of a size and shape acceptable to Company, not less than once per week. Special consideration shall be given when determining the pick up area for Commercial, Industrial, and/or Multi-Family accounts to ensure that the flow of traffic is not imPeded and that it does not result in aesthetic degradation of an area. The designated pick up area, if disputed by customer or Company, shall be determined by the City. Additionally, if in City's opinion the location of an existing pick up area is inappropriate, City may require the customer or Company to relocate the pick up area. 4.1.4 City Facilities' Collection Company shall Collect and dispose of all Refuse generated at Premises owned and/or operated by the Oty. Company shall make Collections from Containers Monday through Friday or on Saturdays following non-working holidays. Commercial (bin) and industrial (debris box) Collections shall be scheduled at a time mutually agreed upon by the Company and the City. Th~ location of these public collections are described in Exhibit 2 Company shall provide, at the City's direction, additional Solid Waste Collection, Disposal, processing and consulting services entailing: > a) Collection of Solid Waste from all public sidewalk litter Containers; b) Collection of Green Waste and Recyclable Materials from Oty facilities and parks; c) Collection of Solid Waste from City sponsored special events; d) Collection of Solid Waste from litter Containers in Oty parks; e) Drop box or container services to City; and, f) Review of plans for land uSe or property developments with regard to Solid Waste service issues. -22- January 18, 1995, Draft Except for item f) above, the services required by this Subsection 4.1.4 shall be provided at no charge to the City but the cost of providing them shall be an allowable expense. 4.LS Construction and Temporary BinslRoll-off Service Company shall provide construction and temporary bins/roll-off service for the purpose of Collection of non-hazardous Solid Waste. Company shall deliver and Collect bins at the direction of the customer. Bins shall be free of graffiti and in good repair. Bins must be clearly marked and identifiable as belonging to Company. Special consideration shall be given when determining the pick up area for Construction and Temporary Bins/Roll-off Service accounts to ensure that the flow of traffic is not impeded and that it does not result in aesthetic degradation of an area. The designated pickup area, if disputed by customer or Company, shall be determined by the Oty. Additionally, if in City's opinion the location of an existing pick up area is inappropriate, City may require the customer or Company to relocate the pick up area. 4.1.6 Annual Oeanups Company shall provide services for four (4) Oty cleanups annually, as described in its proposal. Each cleanup shall be a minimum two -(2) weeks long. The dates for the cleanup shall be proposed by Company prior to January of each year and approved by the City. Company shall pick up authorized annual cleanup items from all Single Family Dwelling Units at the curbside and transport to a Transfer Station, Disposal Site or MRF at no additional cost of customers. The following guidelines must be followed: · All waste must be left at the curb by 5:30 a.m. · The truck will pass each street one time only. · Items must be placed in disposable garbage bags or boxes only. Regular garbage cans will not be emptied. · Tree pruningsand branches must be tied in bundles not longer than 5 feet. · The maximum each residence may disPOse of is 3 cubic yards (approximately 24 trash bags or 3' x 3' x 9'). . · No single item over 75 pounds will be accepted. · The following items will not be picked up: Hazardous Waste, including waste oil or anti-freeze, concrete and dirt, or appliances. -23- January 18, 1995, Draft Company may refuse to Collect clean-up items and shall not be obligated to . provide this service to any Person who does not set out Solid Waste, as described above, after reasonable warnings have been given. Company shall notify City of . Persons whose clean-up items were not collected. Company shall record by class and weight (in tons) the Solid Waste, white goods (e.g., refrigerators, major household appliances), etc., Collected during the cleanup events. Company shall record the kinds and weights (in tons) of Solid Waste diverted during these cleanups from the landfill through Recycling, reuse, transformation or other means of diversion. 4.2 Recycling 4.2.1 General Company shall Collect and remove all Recyclable Materials placed in or adjacent to Recycling Containers at ~e designated Collection locations for Single Family Dwelling Units, Multi-Family Dwelling Units and commercial accounts in accordance with its Proposal (Exhibit 1). Company shall keep separate records on aD Recyclable Materials Collected from each sector (e.g., commercial, multi- family, single family, residential). Such records shall be made available for inspection by the City upon request during normal hours of operation. Recyclable Material Collection from Residential ProPerty within the City shall be a minimum of once each week. Residential Recyclable Materials Collection shall be on the same day of the week as Solid Waste Collection service. Company shall notify Recycling customers, as is done for regular. service, regarding holiday Collection schedules. Commercial and multi-family recycling Collection sh~ be performed at a time mutually agreed upon by the Company and the Waste Generator or Owner of the proPerty. The minimum amount that should be diverted through Recycling, as described in the City's SRRE, is _ % by the year 2000. The goal is a minimum and it is expected that achievements in existing programs will increase as a result of the plans and programs required by this Agreement. Company agrees to work diligently to promote and expand Recycling programs to meet these goals. Best efforts shall be made by Company to help achieve the Recycling Diversion Goals. -24- January 18, 1995, Draft 4.2.2 Warning Notice Company may refuse to Collect Recyclable Materials and shall not be obligated to continue to provide any Recycling Container to any Waste Generator in the Recycling program who, after reasonable warning, fails to sort properly and set out Recyclable Materials. Company shall report monthly to the City any warning notices issued. 4.2.3 Marketing and Sale of Recyclable Materials Company shall be responsible for marketing and sale of all Recyclable Materials Collected pursuant to this Agreement. Revenues from the sale of these materials shall be applied to the cost of services under the Agreement to reduce Company's revenue requirement. Company shall sell all Recyclable Materials Collected pursuant to this Agreement at not less than fair market value. Company shall prepare, submit to the City for approval, and maintain a marketing plan for all Recyclable Materials Collected by Company under this Agreement. The approved marketing plan shall be in place with the execution of this Agreement for proposed Recycling service and at the time of beginning any expanded service. The marketing plan shall fully describe the Company's marketing methods and approach, targeted primary and contingent markets, pricing policy and assumed salvage value for each Collected type of Recyclable Material. 4.3 Green Waste Progl'am 4.3.1 General Company agrees to develop, implement, operate and participate Qocally and regionally) in mulching, comPOSting, alternative daily cover, transformation or other programs to achieve the City's Green Waste diversion requirements, in accordance with Company's proposal (Exhibit 1). In particular, Company agrees to accomplish the programs set out in this Agreement and to be aggressive in the pursuit of new opportunities to divert Green Waste from Disposal. The minimum amount that should be diverted through Green Waste Processing as described in the City's SRRE is _ % by the year 2000. This amount is a minimum and best efforts should be made to divert as much Green Waste from Disposal as possible. -25- January 18, 1995, Draft Company shall provide weekly curbside Collection of Green Waste on the same day as Refuse Collection from the City's Single Family Dwelling Units placed in Containers. 4.3.2 Christmas Tree Collection Program Company shall operate an annual Christmas Tree Collection program. The program shall include curbside and drop-off Collection (if necessary) and target all Residential properties in the City. Company shall reasonably cooperate with the City and non-profit groups in the scheduling and operation of the Christmas tree collection program. 4.3.3 End Uses for Green Waste Company shall.divert Green Waste materials Collected through curbside Collection, Christmas Tree Collection and mixed waste processing (if applicable) from Disposal. Company must provide end uses for Green Waste that maximize diversion credits for the City according to regulations established by the California Integrated Waste Management Board. 4.3.4 Backyard Composting Company shall provide the City. technical advice and management assistance from existing staff to develop and implement backyard composting programs as required in the City's SRRE in conjunction with programs operated by the Alameda County Waste Management Authority. Such assistance and advice .shall entail no more than an average of eight (8) hours per month and the inclusion of prepared materials with bills and shall be considered an operating cost. Company agrees to provide other direct assistance suCh as purchasing and providing comPOSting materials and supplies, and additional technical staff based on direction from the City and with equitable reimbursement. 4.4 Operations. 4.4.1 Schedules To preserve peace and quiet, no Solid Waste, Recyclable Materials, or Green Waste shall be Collected from or within two-hundred (200) feet of Residential Premises between 6:00 P.M. and 5:30 A.M. on any day. Such Solid Waste, Recyclable Materials and Green Waste shall be Collected, Monday through -26- January 18, 1995, Draft Friday. Company shall notify the City and customers in writing at least two (2) weeks before an alternate Collection day is scheduled when the regularly . scheduled Collection day falls on Christmas Day or New Year's Day. Collection of Solid Waste from Commercial and Industrial Properties may be extended to include Saturdays and the hours of 6:00 p.m. to 5:30 a.m. if prior written approval is granted by the City. Company shall be prepared to review its operations plan outlining the Collection routes, intervals of Collection and Collection times for all materials Collected under this Agreement with the Oty once annually upon 3o-day written notice requesting said review. More frequent reviews may be required if operations are not satisfactory based on documented observations. or reports or complaints. If the plan is determined to be inadequate by the Oty, Company shall revise pl~ incorporating any changes into a revised plan and review said revised plan with the Oty within thirty (30) calendar days. When notified of a missed pick-up, Company shall Collect the Solid Waste, and/ or Recyclable Materials, and/ or Green Waste within one (1) business day. 4.4.2 Vehicles A. General. Company shall provide Collection vehicles suffici~t in number and capacity to efficiently perform the work required by the Agreement in strict accordance with its terms. Company shall have available on Collection days sufficient back-up vehicles for each type of Collection vehicle (e.g., can or cart service, bin service and debris box service) used to respond to complaints and emergencies. B. Specifications. All vehicles used by Company in providing Refuse, Recycling, Construction and Demolition Debris, and Green Waste Collection services shall be registered with the California Department of Motor Vehicles. All such vehicles shall have water-tight bodies designed to prevent leakage, spillage or overflow. -:: C. Vehicle Identification. Company's name, local telephone number, and a unique vehicle identification number designed by Company for each vehicle shall be prominently displayed on all vehicles, in letters and numbers no less than two and -27- January 18, 1995, Draft one-half (2 1/2) inches high. Company shall not place the City's name and/or any City logos on Company vehicles. D. Oeaning and Maintenance 1) Company shall maintain all of its properties, vehicles, facilities, and equipment used in providing service under this Agreement in a good, safe, neat, clean and operable condition at all times. 2) Vehicles used in the Collection of Refuse, Recyclable Materials, Construction and Demolition Debris and Green Waste shall be painted, thoroughly washed, and thoroughly steam cleaned on a regular basis so as to present a clean appearance. The City may inspect vehicles at any time to determine compliance with this Agreement. Company shall also make vehicles available to the Alameda County Health Department for inspection, at any frequency it requests. 3) Company shall repaint all vehicles used in the Collection of Solid Waste, Recyclable Materials and Green Waste within thirty (30) days' notice from the City, if the City determines that their appearance warrants painting. 4) Company shall inspect each vehicle daily to ensure that all equipment is operating properly. Vehicles which are not operating properly shall be removed from service until repaired and, operating properly. Company shall perform all scheduled maintenance functions in accordance with the manufacturer's specifications and schedule. Company shall keep accurate records of all vehicle maintenance, recorded according to date and mileage and shall make such records available to the City upon request. 5) Company shall repair, or arrange for the repair of, all of its vehicles and equipment for which repairs are needed because of accident, breakdown or any other cause so as to maintain all equipment in a safe and operable condition. H an item of repair is covered by a warranty, Company shall obtain warranty performance. Company shall maintain accurate records of repair, which shall include the date and -28- January .18, 1995, Draft mileage, nature of repair and the verification by signature of a maintenance supervisor that the repair has been proPerly performed. 6) Company shall furnish the City a written inventory of all equipment, including Collection vehicles, used in providing service, and shall update the inventory annually. The inventory shall list all equipment by manufacturer, ID number, date of acquisition, type, and capacity. E. Operation. Vehicles shall be oPerated in compliance with the California Vehicle Code, and all applicable safety and local ordinances. Company shall not load vehicles in excess of the manufacturer's recommendations or limitations imposed by state or local weight restrictions on vehicles. Company equipment used for Refuse, Recycling, and Green Waste services shall be registered with the California Department of Motor Vehicles. Equipment shall comply with US. Environmental Protection Agency noise emission regulations, currently codified at 40 CFR Part 205 and other applicable noise control regulations, and shall incorporate noise control features throughout the entire vehicle. Noise levels of equipment used for Collection shall comply with City ordinance. Company shall store all equipment in safe and secure locations in accordance with the City's applicable zoning regulations. Company shall be responsible for any damage it causes to the City's driving surfaces, whether or not paved, and assodatedcurbs, gutters and traffic control devices, resulting from or directly attributable to any of its oPerations. 4.4.3 Containers The standard size Container for Residential Refuse Collection shall not exceed 32 gallons and the combined weight of the Container and contents shall not exceed 75 pounds unless the Container is designed, and the Company equipped, for mechanical lifting. 4.4.~.1 Non-Residential Refuse Containers Company shall furnish customers appropriate Containers to Collect Refuse at Multi-Family Dwelling Unit, commercial/industrial, and other Premises upon customer request. Containers with a capacity of one cubic yard or more shall be -29- January 18, 1995, Draft available in standard sizes. The kind, size and number of Containers furnished to particular customers shall be as determined mutually by the customer and Company. Containers which are front loading bins, shall have lids. All Containers with a capacity of one cubic yard or more shall meet applicable regulations for Refuse bin safety and shall have reflectorized markings, shall be maintained in good repair with neatly and uniformly painted surfaces and shall prominently display the name and tel~phone number of Company. 4.4.3.2 Recycling and Green Waste Containers Company shall provide and distribute appropriately sized Recycling Containers as described in their proposal (Exhibit 1) for their Recycling program and 64- or 96-gallon Green Waste Containers specially made of rigid construction at no additional cost to each Single-Family Dwelling Unit in the City. Containers shall be identified for Green Waste or Recyc1ables only. As programs continue arid/or expand, Company shall provide additional, appropriate Containers as required. Company shall provide and distribute appropriate Recycling and Green Waste Containers to Multi-Family Dwelling Units, commercial and Institutional Entities as needed or as requested by customers. All Containers purchased by Company will become property of the City at the end of the term. The City and Company also acknowledge that from time to time Containers may be stolen from the customer. When notified of such occurrence, Company shall replace the stolen Container(s), at no charge to the customer, not more than one (1) time within a year. 4.4.4 Litter Abatement A. Minimization of Spills. Company shall use due care to prevent Solid Waste from being spilled or scattered during the Collection or transportation process. . H any Solid Waste is spilled during Coll~on, Company shall promptly clean up all spilled materials. Each Collection vehicle shall carry a broom and shovel at all times for this purpose. -3D- January 18, 1995, Draft Company shall not transfer loads from one vehicle to another on any public street, unless it is necessary to do so because of mechanical failure, accidental damage to a vehicle, or a pre-approved method of Solid Waste transfer between vehicles, without prior written approval by the City. B. Oean Up. During the Collection or transportation process, Company shall clean up litter in the immediate vicinity of any Solid Waste storage area (including the areas where Collection bins and debris boxes are delivered for Collection) whether or not Company has caused the litter. Company shall discuss instances of repeated spillage not caused by it directly with the Waste Generator responsible and will report such instances to the Oty. The City will attempt to rectify such situations with the Waste Generator if Company has already attempted to do so without success. C. Covering of Loads. Company shall properly cover all open debris boxes during transport to the Disposal Site. 4.4.5 Personnel Company shall furnish such qualified drivers, mechanical, supervisory, clerical, management and other Personnel as may be necessary to provide the services required by this Agreement in a satisfactory, safe, economical and efficient manner. All drivers shall be trained and qualified in the oPeration of vehicles they oPerate and must posses a valid license, of the appropriate class, issued by the California Department of Motor Vehicles. Company also agrees to establish and vigorously enforce an educational program which will train Company's employees in the identification of Hazardous Waste. Company's employees shall not knowingly place such Hazardous Waste in the Collection vehicles, nor knowingly dispose of such Hazardous Wastes at the Transfer Station, Processing Facility or Disposal Site. Company shall train its employees in customer courtesy, shall prohibit the use of loud or profane language, and shall instruct Collection crews to perform the work quietly. Company shall use its best efforts to assure that all employees present a neat appearance and conduct themselves in a courteous manner. If any employee is found to be discourteous or not to be performing services in the manner required by this -31- January 18, 1995, Draft Agreement, Company shall take all necessary corrective measures including, but not limited to, transfer, discipline or termination. If the City has notified Company of a complaint related to a discourteous or improper behavior, Company will consider reassigning the employee to duties not entailing contact with the public while Company is pursuing its investigation and corrective action process. Company shall provide suitable operations, health and safety training for all of its employees who use or operate equipment or who are otherwise directly involved in Collection or other related operations. 4.4.6 Identification Required Company shall provide its employees, companies and subcontractors with identification for all individuals who may make personal contact with residents or businesses in the Cty. The City may require the Company to notify customers yearly of the form of said identification. The Company shall provide a list of current employees, companies, and subcontractors to the City upon request. 4.4.7 Fees and Gratuities Company shall not, nor shall it permit any agent, employee, or subcontractors employed by it, to request, solicit, demand, or accept, either directly or indirectly, any compensation or gratuity for temporary bin/roll off services or the Collection, transportation, Recycling, processing, and Disposal of So lid Waste, Recycling, Construction and Demolition Debris, and Green Waste otherwise required under this Agreement. 4.4.8 Non-Discrimination Company shall not discriminate in the provision of service or the emplOYment of Persons engaged in performance of this Agreement on account of race, color, religion, sex, age, physical handicap or medical condition in violation of any applicable federal or state law. 4.4.9 Change in Collection Schedule Company shall notify the City forty-five (45) days prior ~, and residential customers not later than thirty (30) days prior to, any change in residential Collection operations which results in a change in the day on which Solid Waste Collection occurs. Company will not permit any customer to go more than seven (7) days without servi~ in -32- January 18, 1995, Draft connection with a Collection schedule change. The City's approval of any change in Residential Collection is required prior to such change, and approval will not be withheld unreasonably. 4.4.10 Report of Accumulation of Solid Waste; Unauthorized Dumping Company shall direct its drivers to note (1) the addresses of any Premises at which they . observe that Solid Waste is accumulating and is not being delivered for Collection; and (2) the address, or other location description, at which Solid Waste has been dumped in an apparently unauthorized manner. Company shall deliver the address or description to the City within five (5) working days of such observation. 4.5 Implementation Plan The parties recognize that substantial planning will ~ required in order to assure an orderly initiation of Solid Waste Collection services on Apri11, 1996. To that end, the City has required the Company to submit, as a part of its proposal, a detailed implementation plan addressing, among other things, the steps Company will take and the schedule on which it will take them, to prepare for such an orderly initiation of service. The implementation plan shall cover Company's schedule for acquiring necessary equipment, personnel, storage and maintenance facilities, administrative offices and customer relations materials (including Collection schedules, route maps, billing forms, complaint forms, service request forms, etc.). Company agrees to adhere strictly to the implementation plan. Failure to adhere to the implementation schedule will constitute a breach of this Agreement and, if incurred, an event of default under Article 11. 4.6 Contit\gency Plan Company shall submit to the City on or before the effective date of the Agreement, a written contingency plan demonstrating Company's arrangements to provide vehicles and personnel and to maintain uninterrupted service during breakdowns, and in case of natural disaster or other emergency (not including a labor dispute), including the events described in Section 11.4. 4.7. [Intentionally Left Blankl -33- January 18, 1995, Draft 4.8 Transfer [If applicable] 4.8.1 Receipt of Solid Waste Commencing April 1, 1996, the Transfer Company shall receive and accept all deliveries of Solid Waste delivered by the City or its collection company. 4.8.2 Transfer and Haul of Solid Waste Upon receipt of Solid Waste, Transfer Company shall transfer the Solid Waste to transfer vehicles and haul the Solid Waste to the Disposal site designated by the City. 4.8.3 Permits for Use of Transfer Station Transfer Company shall keep in force and comply with the terms of all existing permits approvals from governmental authorities necessary for the use of the Transfer Station throughout the Term of this Agreement for the receipt of Solid Waste from the Oty. Transfer Company shall keep the Oty fully informed of its progress in securing renewals of all such permits which occur during the Term and shall provide the Oty with copies of all correspondence with permitting agencies and all other material correspondence related to the permitting process with third parties, but not including interna1memoranda or correspondence between Transfer Company and its agents, consultants or attorneys. Transfer Company shall give the City immediate notice of any proposed amendment to or alternation of such permits, or any new permits which may be required. Transfer Company shall resist any amend1llents or alternations to permits, the terms of which would prevent or materially interfere with the performance of its obligations under this Agreement, through all available administrative procedures. In the event that such permit amendments occur despite Transfer Company's efforts to resist them, Transfer Company shall not be in breach of this Agreement if Transfer Company complies with such permit amendments provided that Transfer Company also complies with Section 4.8.4. 4.8.4 Alternative Transfer Facility H Transfer Company becomes unable to accept and transfer the City's Solid Waste at the Transfer Station due to causes within its control and which could have been avoided by the exercise of due care, the Transfer Company shall arrange for the Oty's Solid 'i\laste to be accepted at another transfer station, in which case Transfer Company shall pay any difference in the Transfer Fee charged at such transfer station and the Transfer Fee then in effect under this Agreement. Transfer Company shall reimburse the Oty for -34- January 18, 1995, Draft any additional transportation costs incurred in delivering the Solid Waste to the alternative Transfer Station. 4.8.5 Disposition of Unauthorized Waste Transfer Company shall implement procedures to identify and reject Solid Waste materials delivered to the Transfer Station which are Hazardous Wastes, Designated Waste, or which otherwise may not be legally accepted at the Transfer Station and Disposal Site under their permits and other applicable governmentalregu1ations then in effect. Transfer Company shall implement such procedures in a uniform and non- discriminatory manner as applied to Solid Waste materials delivered to the Transfer Station from the City and from all other sources. Transfer Company may, in the course of implementing such procedures, refuse to accept Solid Waste materials supPOSed to be deposited from tl\e City if they constitute Hazardous Waste, or otherwise may not be legally accepted at the Transfer Station or Disposal Site and shall be solely responsible for materials which it accepted. If Transfer Company discovers such Solid Waste among materials which it has accepted, it shall dispose of such Solid Waste at its own expense. Transfer Company may pursue all legal rights and remedies it may have against the Waste Generator(s) of such Solid Waste, if the Waste Generator can be identified. In addition, Transfer Company may require the City's Collection Company to dispose of such Solid Wastes at its expense if the Solid Waste is identified prior to or while being deposited at the Disposal Site. 4.8.6 Days and Hours of Operation Transfer Company shall operate the Transfer Station for the receipt and transfer of Solid ~aste in accordance with the following schedule: [To be Inserted] Subject to conditions in its permits restricting operating hours, and other legal constraints, Transfer Company shall reasonably cooperate with the City to receive deliveries .at other times, the additional cost of such extended operating hours to be borne by the City. In addition, Transfer Company shall, if requested by the City, attempt to obtain modifications to permit conditions "restricting operating hours and to remove other legal constraints on receipt of Solid Waste outside the hours shown above, the costs of obtaining such permit amendments and the additional costs of extended operating hours to be borne by the City. -35- January 18, 1995, Draft 4.8.7 Weighing A. Maintenance of Scale Systems. Transfer Company shall install, operate and maintain an adequate scale system at the Transfer Station. All scales and weighing equipment shall be kept in good and accurate condition operating at the standards of accuracy and reliability specified in Title 4, California Code of Regulations, Articles 8 and 9. Transfer Company shall request that the California Department of Food and Agriculture, Division of Measurement Standards, or a successor governmental agency, inspect all scales and weighing equipment at least once per year. If a scale or weighing equipment is found to be measuring inaccurately and the errors are outside the tolerances allowed in Title 4, California Code of Regulations, Articles 8 and 9, Transfer Company shall promptly repair or recalculate such equipment so that it does operate accurately. B, Establishment of Vehicles' Tare Weights. Effective Transfer Company shall weigh each transfer vehicle or Solid Waste Collection vehicle operated by the City, or its Collection Company which will or may be used to deliver Solid Waste to the Transfer Station, to determine its unloaded (lttarelt) weight. The tare weight of each vehicle shall be recorded by the Collection Company name and vehicle number and the tare weights of all vehicles shall be furnished to the City, and to Collection Company as to vehicles it pwns, within thirty (30) days after each vehicle is weighed. Transfer Company shall be responsible for coordinating the weighing of vehicles with the City or Collection Company. When additional or replacement vehicles are placed into service, Transfer Company shall promptly weigh such additional and replacement vehicles and provide the tare weights to the City Collection . Company wi.thin thirty (30) days after the vehicles are weighed. C. Weighing of Solid Waste. All vehicles of the Collection Company delivering Solid Waste to a Transfer Station shall be weighed, and their weights recorded, so as to accurately measure tons of Solid Waste delivered. If the scales and weighing equipment at the Transfer Station are out of service, Transfer Company shall determine the amount of Solid Waste delivered to that landfill in the vehicles operated by the Collection Company by utilizing the arithmetic average of that vehicle's recorded tons of Solid Waste delivered it immediately preceding three (3) deliveries to the Transfer Station. -36- January 18, 1995, Draft All information required by this Agreement shall continue to be recorded for each delivery during any period the scales are out of services. Information recorded shall be made available to City upon request. Transfer Company shall repair or replace inoperable scales as promptly as possible. In addition, if the scales are out of service forty-eight (48) hours, Transfer Company shall immediately supply temporary substitute scales, rather than continuing to use the volume to weight conversion factors. 4.9 Disposal 4.9.1 Receipt of Solid Waste Commencing Apri11, 1996, Disposal Company shall receive, accept and lawfully dispose of at the Disposal Site all Solid Waste delivered to the Disposal Site by the City, the Collection Company, the Transfer Company or any other agent of the City. 4.9.2 Permits for Use of Landfill Existing Permits. Disposal Company shall keep in force and comply with the terms of all existing permits and approvals from governmental authorities necessary for the use of the Disposal Site throughout the term for receipt of Solid Waste from the City. Disposal Company shall keep the City fully informed of its progress in securing renewals of all such permits which occur during the term and shall provide the City with copies of all correspondence with permitting agencies and all other material correspondence related to the permitting process with third parties, but not including internal memoranda or correspondence between Disposal Company and its agents, consultants or attorneys. Disposal Company shall also provide the City with a monthly status report on applications for renewals of existing permits or any new permits which may be required to continue operations at the Disposal Site within existing permitted areas. Disposal Company shall give the City immediate notice of any proposed amendment to or alteration of such penluts, or any new permits which may be required. Disposal Company shall resist any amendments or alterations to permits, the terms of which would prevent or materially interfere with the performance of its -37- January 18, 1995, Draft obligations under this Agreement, through all available administrative procedures. In the event that such permit amendments occur despite Disposal Company's efforts to resist them, Disposal Company shall not be in breach of this Agreement if Disposal Company complies with such permit amendments provided that Disposal Company also complies with Section 4.9.4. 4.9.3 Reservation of Disposal Capacity Disposal Company shall reserve fo~ and provide to the City permitted Disposal capacity for the term and any extensions of this Agreement. 4.9.4 Alternative Disposal Facility A. H Disposal Company becomes unable to accept and dispose of the City's Solid Waste at the Disposal Site as the result of causes within its control and which could have been avoided by the exercise of due care, then Disposal Company shall accept and dispose of such Solid Waste at another Disposal ~ite. Any additional transportation costs incurred in delivering the Solid Waste to the other landfill will be disallowed as part of the rate base. B. HDisposal Company becomes unable to accept and dispose of the City Solid Waste at the Disposal Site as the result of causes which are beyond its control and which could not have been prevented by the exercise of due care, then Disposal Company shall, to the extent it is legally able to do so, accept and dispose of Solid Waste at another landfill owned by it (or by another company which is owned and controlled, directly or indirectly, by its parent company) at the lowest Disposal fee then in effect at such landfill under contracts entered into after the effective date of this Agreement which would be deemed substantially similar. Additional transportation costs incurred in delivering the Solid Waste to the other landfill will be allowed as a part of the rate base. C. Disposal Company will promptly apply for, and diligently pursue, any amendments to permits necessary for it to be legally able to accept Solid Waste from the City at such other landfill if required to carry out Section 4.9.4 of the Agreement. D. H the cost of delivery (i.e., the Disposal fee plus additional Solid Waste transportation costs) at such other 1a.'1dfill is higher than the Disposal fee then in effect under this Agreement, the City may terminate this Agreement, as provided in Section 11.2 of this Agreement -38- ' January 18, 1995, Draft 4.9.5 Disposition of Unauthorized Waste Disposal Company shall implement procedures to identify and reject Solid Waste materials delivered to the Disposal Site which are Hazardous Wastes, Designated Waste, or which otherwise may not be legally accepted at the Disposal Site under its permits and other applicable governmental regulations then in effect. . Disposal Company shall implement such procedures in a uniform and non- discriminatory manner as applied to Solid Waste materials delivered to the Disposal Site from the Oty and from all other sources. Disposal Company may, in the course of implementing such procedures, refuse to accept Solid Waste materials proposed to be deposited from the Oty if they constitute Hazardous Waste, or otherwise may not be legally accepted at the Disposal Site and shall be solely responsible for materials which is accepted. If Disposal Company discovers such Solid Wastes among materials which it has accepted, it shall dispose of such Solid Wastes at its own expense. Disposal Company may pursue all legal rights and remedies it may have against the Waste Generator(s) of such Solid Waste, if the Waste Generator can be identified. In addition, Disposal Company may require the Oty's Collection Company and/or Transfer Company to dispose of such Solid Wastes at its or their expense if the Solid Wastes are identified prior to or while they are being deposited at the Disposal Site. 4.9.6 Days and Hours of Operation Disposal Company shall operate the Disposal Site for the receipt and Disposal of Solid Waste in accordance with the fonowing schedule: [To be Inserted] Subject to conditions in its permits restricting operating hours, and other legal constraints, Disposal Company shall reasonably cooperate with the City to receive deliveries at other times, the additional cost of such extended operating hours to be borne by the Oty. In addition, Disposal Company shall, if requested by the Oty, attempt to obtain modifications to permit conditions restricting operating hours and to remove other legal constraints on receipt of Solid Waste outside the hours shown above, the costs of obtaining such permit amendments and the additional costs of extended operating hours to be borne by the City. -39- January 18, 1995, Draft 4.9.7 Weighing A. Maintenance of Scale Systems. Disposal Company shall install, operate and maintain an adequate scale system at the Disposal Site. All scales and weighing equipment shall be kept in good and accurate condition operating at the standards of accuracy and reliability specified in Title 4, California Code of Regulations, Articles 8 and 9. Disposal Company shall request that the California Department of Food and Agriculture, Division of Measurement Standards, or a SUC(1$sor governmental agency, inspect all scales and weighing equipment at lea.,mce per year. H a scale or weighing equipment is found to be measuring inaccurately and the errors are outside the tolerances allowed in ntle'4, Californi"Code of Regulations, Articles 8 and 9, Disposal Company shall promptly repair or recalculate such equipment so that it does operate accurately. B. Establishment of Vehicles' Tare Weights. Effective . Disposal Company shall weigh each transfer vehicle or Solid Waste Collection vehicle operated by the City, its Collection Company or its Transfer Company which will or may be used to deliver Solid Waste to the Disposal Site, to determine its unloaded ("tare") weight. The tare weight of each vehicle shall be recorded by the Collection Company or Transfer Company name and vehicle number and the tare weights of all vehicles shall be furnished to the City, and to Collection Company or Transfer Company as to the vehicles it owns, within thirty (30) days after each vehicle is weighed. Disposal Company shall be responsible for coordinating the weighing of vehicles with the City, Collection Company or Transfer ~mpany. When additional or replacement vehicles are placed into service, Disposal Company shall promptly weigh such additional and replacement vehicles and provide the tare weights to the City, Collection Company or Transfer Company within thirty (30) days after the vehicles are weighed. All weighing shall be conducted in accordance with Disposal Company's standard procedures, a copy of which shall be supplied to the City, Collection Company or Transfer Company and updated from time to time. Disposal Company shall have the right to conduct random re-weighing of all vehicles, provided that re-weighing of any vehicle shall occur no more than twice a year. Adjusted tare weights shall be furnished to the City, Collection Company or Transfer Company within thirty (30) days after re-weighing. Tare weights of vehicles delivering publicly-hauled Solid -40- . January 18, 1995, Draft Waste which are required to be weighed will be established by weighing such vehicles on each entry to and exit from the Disposal Site. C. Weighing of Solid Waste. All vehicles of the Collection Company or Transfer Company delivering Solid Waste to a Disposal Site shall be weighed, and their weights recorded, so as to accurately measure tons of Solid Waste delivered. If the scales and weighing equipment at the Disposal Site are out of service, Owner shall determine the amount of Solid Waste delivered to that landfill in the vehicles operated by the Collection Company or Transfer Company, by utilizing the arithmetic average of that vehicle's recorded tons of Solid Waste delivered on its immediately preceding three (3) deliveries to that landfill. All information required by this Agreement shall continue to be recorded for each delivery during any period the scales are out of servi~. Such recorded information shall be made available to City upon request. Disposal Company shall repair or replace inoperablesca1es as promptly as possible. .In addition, if the scales are out of service forty-eight (48) hours, Disposal Company shall immediately supply temporary substitute scales, rather than continuing to use the volume to weight conversion factors. .-41- January 18, 1995, Draft ARTICLE 5 OTHER SERVICES 5.1 Services and Customer BilliI\a 5.Ll Service Company shall periodically prepare and distribute, subject to the direction of the City, a notice to each Owner or occupant of property entitled or mandated to service under this Agreement a listing of Company's Collection rates, rates for other services, annual holiday schedule, and a general summary of services required to be provided hereunder and optional service which may be furnished by Company. Such notice shall be in form subject to the City's approval prior to its distribution and may be included with Billings made by Company. Company's costs for services under this SeCtion shall be deemed operating costs. 5.1.2 Billing The Company shall either prepare, mail and collect bills (or shall issue written receipts for cash payments) for Solid Waste and Yard Waste Collection services provided by the Company under this Agreement. The City has provided'and currently intends to provide billing of residential customers for minimum Collection service through property tax assessments. The City will provide two (2) payments to the Company of the revenues received from this process. The first payment shall be within forty-five (45) days of December 1 covering the period July to December and the second payment shall be within forty-five (45) days of April 1, covering the period January to June. Bills for additional services shall be prepared and mailed by Company to customers quarterly in advance of the provision of service. The City shall have the right to require the Company to act as a billing agent on behalf of the City. The City shall have the right to revise the billing format to itemize certain charges. The Company shall maintain copies of said Billings and receipts, each in chronological order, for a period of three (3) years after the date of service for inspection by the City upon request. The Company may, at its option, maintain those records in computer form, on microfiche, or in any other manner, provided that the records can be preserved and retrieved for inspection and verification in a timely manner. -42- January 18, 1995, Draft The City shall establish by resolution rates for the types of service provided; the Company shall bill and collect at those rates. 5.1.3 Review of Billings Company shall review its Billings to customers under Section 5.1.2. The purpose of the review is to determine that the amount which the Company is billing each customer is correct in terms of the level of service (i.e., frequency of Collection, size of container, location of container) being provided to such customer by the Company. The Company shall review customer accounts not less than every other year, unless the City shall direct Company to do so annually, and submit to the Oty a writt~ report of that review annually on the anniversary of the Effective Day of this Agreement. The intent of this Section is for the City to receive reports on a annual basis which will cover the entire list of customers every other year. The scope of the review and the reviewer's workplan shall be submitted to the City for approval no later than six (6) months before the submission of the first report. 5.2 Customer Service 5.2.1 Local Office Company shall maintain a local office in Dublin, Livermore, San Ramon or Pleasanton. Office hours shall be, at a minimum, from 8:00 A.M. to 5:00 P.M., Monday through Friday, exclusive of holidays. A responsible and qualified representative of Company shall be available during office hours for communication with the public at .the local office. Normal office hour telephone numbers shall either be a local or toll free call. The Company's telephone system shall be adequate to handle the volume of calls typically experienced on the busiest days. The Company shall also maintain a local or toll free telephone number for use during other than normal business hours. Company shall have a representative, answering or message providing/receiving (voice-mail) service available at said after-hours telephone number. 5.2.2 Complaint Documentation All service complaints shall be directed to the Company. Daily logs of complaints concerning Collection of Solid Waste, Recydable materials and Gr~ -43- January 18, 1995, Draft Waste shall be retained for a minimum of twenty-four (24) months and shall be available to the City at all times upon request. Company shall log all complaints received by telephone and said log shall include the date and time the complaint was received, name, address and telephone number of caller, description of complaint, employee recording complaint and the action taken by Company to respond to and remedy complaint. All customer complaints and inquiries shall be date-stamped when received and shall be initially responded to within one (1) business day of receipt. Company shall log action taken by the Company to respond to and remedy the complaint. All customer service records and logs kept by Company shall be available to the City upon request and at no cost to the City. The City shall, at any time during regular Company business hours, have access to Company's customer service department for purposes that may include monitoring the quality of customer service or researching customer complaints. 5.2.3 Resolution of Customer Complaints The Company shall notify customers in writing of this complaint procedure at the time customers apply for or are provided service, and subsequently, annually. A customer dissatisfied with Company's decision regarding a complaint may ask the City to review the complaint To obtain this review, the customer must request the City review, in writing, within thirty (30) days of receipt of Company's response to the Complaint, or within forty-five (45) days of submitting the complaint to the Company if the Company has failed to respond to the complaint. The City may extend the time to request its review for good cause. Before reviewing a complaint, the City shall refer it to the Company. If the Company fails to cure the complaint within ten (10) working days, the City shall review the customer's complaint and determine if further action is warranted. The Ci 'if may request written statements from the Company and customer, and/or ':J presentations. -44- January 18, 1995, Draft The City shall determine if the customer's complaint is justified, and if so, what remedy, if any shall be provided. The remedy under this Section shall be limited to a rebate of customer charges related to the period of breach of any of the terms of this Agreement or for liquidated damages as specified in Section 11.3. The City may delegate these duties to a designee. The decision of the City or his/her designee shall be final on any matter under One Thousand Dollars ($1,000.00). In the event of a decision on a matter awarding a rebate of one thousand dollars or more ($1,000.00), Company may seek review by the City Council. Such review.shall not be applicable to liquidated damages. Nothing in this Section is intended to effect the remedies of third parties against the Company. To the extent that remedies are warranted through this Agreement, this Section shall apply. 5~4 Government Liaison The Company shall designate in writing a "Government Liaison" who shall be responsible for working with the City and/or the City's designated representative(s) to resolve customer complaints. 5.3 Education and Public Awareness 5.3.1 General Company acknowledges and agrees that education and public awareness are critical, key and essential elements of any efforts to achieve AB 939 requirements. Accordingly, Company agrees to take direction from the City to exploit opportunities to expand public and customer knowledge concerning needs and methods to reduce, reuse and recycle Solid Waste and to cooperate fully with the City in this regard. The Company's public education plan is included as part of the Company's proposal (Exhibit 1). Company shall maintain its own program of providing infornlation relevant to billing and Solid Waste services, issues and needs with its bills. All public education materials shall be approved in advance by the City. Company shall also mail to all City residents additional information as directed by the City. Such mailings shall include single family accounts that subscribes to minimum Collection service and are not normally billed by the Company. The City will -45- January 18, 1995, Draft provide not less than thirty (30) days notice to the Company prior to the mailing date any proposed mailing to permit the Company to make appropriate arrangements for inclusion of the City's materials. The City will provide the Company the mailers at least fifteen (15) days prior to the mailing date. The City shall normally bear the expense of reproduction and distribution of such additional information only to the extent it is clearly in excess of Company's normal billing costs. 5.3.2 Community Events At the direction of the City, the Company shall participate in and promote Recycling and other diversion techniques at community events and local activities. Such participation would normally include providing, without cost, Collection and educational and publicity information promoting the goals of the City's Solid Waste program. 5.4 W ute GenerationlCharaderization Studies Company acknowledges that the City must do Solid Waste generation and Disposal characterization studies .periodically to comply with AB 939 requirements. Company agrees to participate and cooperate with the City and its agents and to accomplish studies and data collection and prepare reports as needed to determine weights and volumes of Solid Waste and characterize Solid Waste generated, disposed, transformed, diverted or otherwise hfmdled/ processed to satisfy AB 939 requirements. -46- January 18, 1995, Draft ARTICLE 6 COMPANY'S COMPENSATION AND RATES 6.1 General The Company's Compensation provided for in this Article shall be the full, entire and complete compensation due to the Company pursuant to this Agreement for all labor, equipment, materials and supplies, taxes, insurance, bonds, overhead, Disposal, profit and all other things necessary to perform all the services required by this Agreement in the manner and at the times presai~. The Company will perform the responsibilities and duties desaibed in this Agreement in consideration of the right to charge and collect from customers for services rendered at rates fIXed by the.City from time-to-time. The City shall have the right to structure those rateS as it deems appropriate so long as the revenues forecasted to be received by the Company from charging such rates can reasonably be expected to generate sufficient revenues to provide for the Company's compensation as calculated in accordance with this Agreement. The Transfer and Disposal Company shall perform all of its respopsibilities and duties under this Agreement, including but not limited to paying the costs associated with obtaining and complying with all permits and approvals, landfill operations, closure and post-closure maintenance and remediation in consideration of the right to charge and collect the Disposal fees in the amounts and on the terms set forth in this Agreement. At all times during the term of the Agreement, the Disposal Company must provide the City with the lowest Disposal fee offered to jurisdictions . by the Company in Alameda or Contra Costa Counties. 6.2 Solid Waste. Rec:yclables and Green Waste Collection Compal\Y's Initial Compensation Subject to Section 6.6, the Company's Solid Waste Collection, processing, transfer and Disposal Compensation for the initial year of this Agreement (i.e., from April 1, 1996, to March 31, 1997) shall be ($->. -47- January 18, 1995, Draft Subject to Section 6.6, the Solid Waste Collection, Processing, Transfer and Disposal Compensation for the second year of this Agreement (i.e., from April 1, 1997, to March 31, 1998) shall be ($ ). These amounts shall be fixed for both years and shall not be increased to reflect increases in costs above those anticipated by the Company lL Its proposal, nor decreased to reflect decreases.in costs below those anticipated by the Comp~,;.. v in its proposal. 6.3 Solid Waste. Rec:yclables and Green Waste Collection COlI\Pal\y's Compensation for the Third Rate Year 6.3.1 Company's Application On October 1, 1997, the Company shall submit a'Request for Adjustment to Compensation ("Application"). This request shall be based on the audited financial statements for the preceding Rate Year and shall reflect the Company's forecast of its Company's Compensation for the period April 1, 1998, to March 31, 1999. The request shall be submitted in the same format, and shall calculate the Company's Compensation in the same manner, as that described below. The Company shall . assemble, provide, and submit such information that is necessary to support the assumptions made by the Company with regard to the assumptions underlying the forecast. The City, or its representative, will review the Company's Application for compliance with this Agreement, accuracy, and reasonableness. The Company will provide all information requested by the City as part of its review of the Company's Application, including, but not limited to, all information from related parties requested by the City regarding any transactions between the Company and any Related Party Entity. 6.3.2 Determination of Company's Compensation The Company's ComPenSation shall consist of the Forecasted Annual Cost of Operations (FACO), Profit (P) and Forecasted Pass-Through Expense (FPE) calculated as set forth below. 6.3.2.1 ForecaSted Annual Cost of Operations for Rate Year Three The Forecasted Annual Cost of Operations consists of the sum of: -48- January 18, 1995, Draft Forecasted Labor-Related Costs (FLC3) Forecasted Vehicle-Related Costs (FVC3) Forecasted Other Costs (FOC3) Forecasted Depreciation EXPense(FDE3) Each of these sums shall be determined as follows: A. Determination of Actual Costs. The Company's financial statement will be reviewed to determine the Company's costs for each of the forgoing categories during the Rate Year ended March 31, 1997. The City will determine that costs have actually been incurred and have been assigned to the appropriate category. B. Adjustment of Actual Costs. The City may adjust the actual costs in two ways: (1) to exclude any non-allowable costs, set out below, and (2) to exclude and/ or reduce any costs which were not reasonably and necessarily incurred in the performance of the services provided in accordance with this Agreement Costs which are non-allowable consist of the following: a) PaYments to directors and/or Owners of the Company unless paid as reasonable compensation for services actually rendered. b) Promotional, entertainment and travel expenses, unless authorized in advance by the City. d) PaYments to repair damage to property of third parties or the City for which the Company is legally liable. d) Fines or penalties of any nature. e) Liquidated damages assessed under Section 11.3 of this Agreement. f) Federal or state income taxes. g) Charitable or political donations. -49- January 18, 1995, Draft h) Rental or lease charges for Collection vehicles. i) Attorney's fees and other expenses incurred by the Company in any court proceeding in which the City and the Company are adverse parties, unless the Company is the prevailing party in such proceeding. . j) Attorneys' fees and other expenses incurred by the Company in any court proceeding in which the Company's own negligence, violation of law or regulation, or wrong doing are in issue and occasion, in whole or in part, the attorneys' fees and expenses claimed; and attorneys' fees and expenses incurred by the Company in a court proceeding in which the legal. theory or statute providing a basis of liability against the Company also provides for separate potential liability for the City arising from the action of its citizens or rate payers (such as in a CERCLA lawsuit). k) PaYments to related parties for products or services, in excess of cost to the related party for those products or services. 1) Costs for numbers of personnel and equipment not specifically identified in Company's proposal. The costs resulting from the adjustments in this Section 6.3.2.1 are: Allowed Labor-Related Costs (ALC) Allowed Vehicle-Related Costs (AVC) Allowed Other Costs (AOC) 6.3.2.2 Forecast of Costs Allowed costs of operations for the Rate Year ending March 31, 1997, will be multiplied by the change in the appropriate indices compiled and published (including revisions thereto) by the United States Department of Labor, Bureau of L.,.bar Statistics, as described below: A. Labor Related Costs. Labor-Related Costs will be forecasted for the Rate Year ending March 31 , 1999, by (1) multiplying the Allowed Labor Related Costs by 1 -50- January 18, 1995, Draft plus the percentage change in the "San Francisco-Oakland Metropolitan Area Index (Urban Wage Earners; 1982~84=100)" between the index most recently published prior to submission of the Request for Adjustment of Company's Compensation and the corresponding index published twelve (12) months earlier, and (2) multiplying the result of step one by the same percentage change used in step one. The result is the Forecasted Labor-Related Costs for the third Rate Year (FLC3) B. Vehicle Related Costs. Vehicle-Related Costs will be forecasted for the Rate Year ending March 31 , 1999, by (1) multiplying the Allowed Vehicle-Related Costs by 1 plus the percentage change in the "Motor Fuel Index all Urban Consumers, U.S. City Average (CPI-U) 1981-1984=100" between the index most recently published prior to submission of the Request for Adjustment of Company's Compensation and the corresponding index published twelve (12) months earlier, and (2) multiplying the result of step one by the same percentage change used in step one. The result is the Forecasted Vehicle-Related Costs for the third Rate Year (FVC3). C. Other Costs. Other Costs will be forecasted for the Rate Year ending March 31, 1999, by (1) multiplying the Allowed Other Related Costs by 1 plus the percentage change in the national "Producer Price Index Industrial Commodities" between the index most recently published prior to submission of the Request for Adjustment of Company's Compensation and the corresponding index published twelve (12) months earlier, and (2) multiplying the result of step one by the same percentage change used in step one. The result is the Forecasted Vehicle-Related Costs for the third Rate Year (FVC3). D. Depreciation Expense. Depreciation Expense will be calculated by dividing the actual purchase price of the assets by seven (7) years, except for buildings and improvements that shall be divided by twenty-five (25) years. The result is the Forecasted Depreciation Expense for the third Rate Year (FDE3). E. Projected Annual Costs of Rate Year Three. The sum of Forecasted Labor- Related Costs, Projected Vehicle-Related Costs, Forecasted Other Costs and Forecasted Depreciation Expense shall equal the "Projected Annual Costs of Operations for Rate Year Three". -51- January 18, 1995, Draft 6.3.2.3 Profit Profit for Rate Year Three shall be calculated by dividing the Forecasted Annual Cost of Operations for Rate Year Three by 0._ and subtracting the Forecasted Annual Costs of Operations for Rate Year Three from the dividend. 6.3.2.4 Pass-Through Expenses for Rate Year Three The Forecasted Pass-Through EXPense consists of the sum of: Forecasted Transfer and Disposal Expense (FD3) Forecasted Interest Expense (FI3) Forecasted Regulatory Fees (FR3) Forecasted Franchise, Source Reduction and Recycling, and Administrative Fees (FCF3) Each of these sums shall be determined as follows: A. Forecasted Transfer and Disposal Expense. The Forecasted Transfer and Disposal Expense for Rate Year Three shall result from multiplying the tonnage of Solid Waste forecasted to be disposed of by the effective transfer and Disposal rate for the Third Rate Year, or if no such rate has been placed in effect, then that rate in effect at the time the Company's Request for Adjustment to Compensation is submitted shall be used. B. Forecasted Interest Expense. The Forecasted Interest Expense for Rate Year Three shall be calculated by subtracting actual interest earnings (if any) from actual interest expense (if any) for Rate Year One. The interest rate used to determine interest expense shall be the one year U.s. Treasury bill rate in effect at the end of Rate Year One. C. Forecasted Regulatory Fees. The Forecasted Regulatory Fees for Rate Year Three shall result from multiplying the tonnage of Solid Waste forecasted to be disposed of by the effective Regulatory Fees for Rate Year Three, or if no such rate has been placed in effect, then that rate in effect at the time the Company's Request for Adjustment to Compensation is submitted shall be used in accordance with the appropriate methodology for the relevant fees using forecasted Rate Year Three values. -52- January 18, 1995, Draft A D. Forecasted Franchise and Source Reduction, Recycling and Administrative Fees. The Forecasted Franchise and Source Reduction, Recycling and Administrative Fees for Rate Year Three shall be calculated in accordance with Article 3 of this Agreement using forecasted Rate Year Three values. 6.4 Solid Waste. Recyclables and Green Waste CQllection Company's Compensation for the Four Rate Years Ending March 31. 2003 6.4.1 Company's Compensation for the Rate Year Ending March 31,2000 (Rate Year Four) The Company's Compensation for Rate Year Four, shall consist of the Forecasted Annual Cost of Operations (FC04), plus Profit (P4), plus Forecasted Pass-Through EXPense (FPE4). Each of these amounts shall be calculated as follows. 6.4.1.1 Forecasted Annual Cost of Operations Forecasted Annual Cost of Operations for the Rate Year Four, shall consist of the sum of: a) Forecasted Labor-Related Costs for Year Three multiplied by 1 plus the percentage change in the sam~ index used in step one of Section 6.3.2.2.A) using current information and values, plus, b) Forecasted Vehicle-Related Costs for Year Three multiplied by the percentage change in the same index used in step two of Section 6.3.2.2.B) using current information ~d values, plus, c) Forecasted Other Costs for Year Three multiplied by the percentage change in the. same index used in step three of Section 6.3.2.2.C) using current information and values. d) Depreciation Expense shall be calculated as described in Section 6.3.2.2.D. 6.4.1.2 Profit Profit for Rate Year Four shall be calculated by dividing the Forecasted Annual Costs of Operations for Rate Year Four by 0._ and subtracting the Annual Costs of Operations for Rate Year Four from the dividend. -53- January 18, 1995, Draft 6.4.1.3 Pass-Through Expenses for Rate Year Four The Forecasted Pass-Through Expense for Rate Year Four consists of the sum of: Forecasted Transfer and Disposal Expense (FD4) Forecasted Interest Expense (FI4) Forecasted Regulatory Fees (FR4) Forecasted Franchise and Source Reduction, Recycling and Administrative Fees (FCF4) Each of these sums shall be determined as follows: A. ForeCasted Transfer and Disposal Expense shall be calculated in the same manner as Section 6.3.2.4.A using current Solid Waste volume and rate information. B. Forecasted Interest Expense (if any) shall be calculated in the same manner as Section 6.3.2.4.B using current interest rates. C. Forecasted Regulatory Fees shall be calculated in the same manner as Section 6.3.2.4.C using current information and data. D. Forecasted Franchise and Source Reduction, Recycling and Administrative Fees shall be calculated in the same manner as Section 6.3.2.4.D using current information and values. 6.4.2 Company's Compensation for the Rate Year Ending March 31 , 2001 (Rate Year Five) The Company's Compensation for Rate Year Five, shall consist of the Forecasted Annual Cost of Operations (FAC05), plus .Profit (P5), plus Forecasted Pass-Through . Expense (FPES). Each of these amounts shall be calculated in the same manner as Section 6.4.1 using current information and values. 6.4.3 Company's Compensation for the Rate Year Ending March 31 , 2002 (Rate Year Six) The Company's Compensation for Rate Year Six, shall consist of the Forecasted Annual Cost of Operations (FAC06), plus Profit (P6), plus Forecasted Pass-Through -54- January 18, 1995, Draft . Expense (FPE6). Each of these amounts shall be calculated in the same manner as Section 6.3 using current information and values. 6.4.4 Company's Compensation for the Rate Year Ending March 31,2003 (Rate Year Seven) The Company's Compensation for Rate Year Seven, shall consist of the Forecasted Annual Cost of Operations (FC07), plus Profit (P7), plus Forecasted Pass-Through Expense (FPE7). Each of these amounts shall be calculated in the same manner as Section 6.4.1 using current information, dates and values. 6.5 Solid Waste. Rec:yclables and Green Waste Collection Company's Compensation for the Extension Period The Company's Compensation for each of the Rate Years during the extension period, if any, shall consist of the Forecasted Annual Cost of Operations (FACOE), plus Profit (PE), plus Forecasted Pass-Through Expense (FPEE). The First Rate Year of the "extension period shall be calculated in the same manner as Section 6.4.1. The Second Rate Year extension shall be calculated in the same manner as Section 6.3. and the Third Rate Year of the extension using Section 6.4.1 using current information, dates and values. 6.6 Variances from Projeqions The Company shall retain any income from actual costs being less than projected but shall not be compensated for actual costs being more than projected. In addition, calculations of the Company's Compensation shall not be adjusted for past variances of actual cost from those projected. 6.7 Schedule The Solid Waste, Recyclables and Green Waste Collection Company shall submit its Request for Adjustment of Company's Compensation on or before October 1. The City shall use its best efforts to make the adjustment effective by April 1 of the following year. However, the City shall not make any retroactive adjustments to compensate for any delay in calculating the Company's Compensation which results in whole or in part from the failure of the Company to submit its request by October 1 and/or respond promptly and completely to requests of the City for information related to any of the calculations required by this Section or from appeals of the determination to the City which extends the process of determination. -55- January 18, 1995, Draft ~ . 6.8 Interim COll\Pensation Adjustment In the event the City directs the Solid Waste, Recyclables and Green Waste Collection Company to change its operations in accordance with Section 28 of this Agreement and such adjustment materially affects the Company's Annual Cost of Operations or Pass-Through Expense, then the Solid Waste, Recyclables and Green Waste Collection Company or the City may submit a request for an interim Compensation adjustment. In such case, the Company shall prepare a Complete Application in accordance with Section 6.3, unless otherwise agreed to by the City. 6.9 Initial Rates The rates for the two Rate Years ending March 31 , 1998, are those established by the City Resolutiol\ No. _ (a copy of which is attached as Exhibit 4), unless amended in accordance with this Agreement. Unless and until the rates set forth on Exhibit 4 are adjusted by the City, the Solid Waste, Recyclables and Green Waste Collection Company will provide the service required by this Agreement, charging no more and no less than the rates authorized by Exhibit 4 unless authorized to do so by the City. 6.10 Subsequent Rates From time to time and based on changes to the Solid Waste, Recyclables and Green Waste Collection Company's Compensation, as described above, and other considerations, the City Council shall revise the initial rates by resolution. 6.11 Disposal ~ate and Future Adjustments [To be completed based on proposals] -56- January 18, 1995, Draft .. ARTICLE 7 REVIEW OF SERVICES AND PERFORMANCE 7.1 performance Hearin.1 The City may hold a public hearing on or about the second anniversary date of this Agreement at which the Company shall be present and shall participate, to review the Solid Waste Collection, source reduction, processing and other diversion services and performance. Subsequent Solid Waste services and performance review hearings may be scheduled by the Oty every two (2) years thereafter. The purpose of the hearing is to provide for a discussion and review of technological, economic, and regulatory changes in Collection, source reduction, Recycling, processing and Disposal to achieve a continuing, advanced Refuse Collection, source reduction and Recycling and Disposal system; and to ensure services are being provided with adequate quality, effectiveness and economy. Sixty (60) days after receiving notice from the City of a Solid Waste Services and Performance Review Hearing, Company shall, at a minimum, submit a report to the Oty indicating the following: a) Changes recommended and/or new services to improve the Oty's ability to meet the goals of AB 939 and to contain costs and minimize impacts on rates. b) Any specific plans for provision of changed or new services by the Company. The reports required by this Agreement regarding customer complaints shall be used as one basis for review. Company may submit other relevant performance information and reports for consideration. The Oty may request Company to submit specific information for the hearing. In addition, any customer may submit comments or complaints during or before the hearing, either orally or in writing, and these shall be considered. -57- January 18, 1995, Draft ~ Topics for discussion and review at the Solid Waste Services and Performance Review Hearing shall include, but shall not be limited to, services provided, feasibility of providing new services, application of new technologies, customer complaints, amendments to this Agreement, developments in the law, new initiatives for meeting or exceeding AB 939's goals, regulatory constraints and Company performance. The City and Company may each select additional topics for discussion at any Solid Waste Services and Performance Review Hearing. Not later than sixty (60) days after the conclusion of each Solid Waste Services and Performance Review Hearing, the City may issue a report. As a result of the review, the City may require Company to provide expanded or new services within a reasonable time and for reasonable rates and compensation and the City may direct or take corrective actions for'any performance inadequacies. -58- January 18, 1995, Draft 4 ARTICLE 8 RECORDS, REPORTS AND INFORMATION REQUIREMENTS 8.1 General The Company shall maintain such accounting, statistical and other records related to its performance under this Agreement as shall be necessary to develop the financial statements and other reports required by this Agreement. Also, Company agrees to conduct data collection, information and record keeping, and reporting activities needed to comply with applicable laws and regulation and to meet the reporting and Solid Waste program management needs of the City. To this extent, such requirements set out in this and other Articles of this Agreement shall not be considered limiting or necessarily complete. In particular, this Article is intended to only highlight the general nature of records and reports and is not meant to define exactly what the records and reports are to be and their content. Further, with the written direction or approval of the City, the records and reports to be maintained and provided by the Company in accordance with this and other Articles of the Agreement may be adjusted in number, format, or frequency. 8.2 Records 8.2.1 General Company shall maintain records required to conduct its operations, to support requests it may make to the City, and to respond to requests from the City in the conduct of the City business. Adequate record security shall be maintained to preserve records from events that can be reasonably anticipated such as a fire, theft and earthquake. Electronically maintained data/records shall be protected and backed up. Company agrees that the records of any and all companies conducting operations addressed in the Agreement, including Related Party Entities, shall be provided or made available to the City and its official representatives during normal business hours. -59- January 18, 1995, Draft ~ 8.2.2 Financial Records Financial records shall be maintained and cost and revenue information for the City shall be segregated from other areas served by the Company. Where the allocation of costs or revenues to various categories of customers is required to develop equitable rates that reflect the cost of service, Company shall segregate such costs and revenues. 8.2.3 Solid Waste Records Records shall be maintained by the Company for the City relating to: a) Customer services and billing; b) Character, weight and volume of Solid Waste, especially as related to reducing and diverting Solid Waste. Information is to be separated by kind of account (including Multi-Family Dwelling Units with Residential). c) Special annual cleanup event results; d) Routes; e) Facilities, equipment and personnel used; f) Facilities and equipment operations, maintenance and repair; g) Processing and Disposal of Solid Waste; h) Complaints; and, i) Missed pick ups. Company shall maintain records of Disposal of all Solid Waste Collected in the City for the period of this Agreement and all extensions to this Agreement or SUccessor Agreements. In the event Company discontinues providing Solid Waste services to the City, Company shall provide all records of Disposal or processing of all Solid Waste Collected in the City within thirty (30) days of discontinuing service. Records shall be in chronological and organized form and readily and easily interpreted. 8.2.4 Recycling and Green Waste Service Records Records shall be maintained for the City that relate to: a) Records described in 8.2.3, "bove; b) Recycling and Green Waste participation - especially as related to determining participation rates and implementing programs to increase -60- January 18, 1995, Draft existing participation and to expand diversion (names, addresses, contacts made, etc.); c) Weight of each material by type of program; d) Sales.. kind of material, name of buyer / user, date of sales/ transaction, processing costs, quantity purchased (in tons) and value Per ton, and net sales; e) Inventories; and, f) Accomplishments ~elative to milestones contained in Company's proposal (Exhibit 1). 8.2.5 Other Programs' Records Records for other programs shall be tailored to specific needs. In general, they shall include: a) Plans, tasks, and milestones; and, b) Accomplishments in terms such as dates, activities conducted, quantities of products used, produced or distributed, and numbers of participants ~d responses. 8.3 Reports 8.3.i Report Formats and Schedule Records shall be maintained in forms and by methods that facilitate flexible use of data contained in them to structure reports, as needed. Reports are intended to compile recorded data into useful forms of information that can be used to, . among other things: a) Determine and set rates .and evaluate the financial effica,cy of oPerations; b) Evaluate past and expected progress towards achieving goals and objectives; c) Determine needs for adjusbnent to programs; and, d) Evaluate customer service and complaints. Company may proPOse report formats that are responsive to the objectives and audiences for each report. The format of each report shall be approved by the City. Monthly reports shall be submitted within ten (10) calendar days after the end of the report month. Quarterly reports shall be submitted within fifteen (15) -61.. January 18, 1995, Draft calendar days after the end of the quarter. Quarters end on March 31, June 30, September 30 and December 31. Annual reports shall be submitted before January 31st following the reporting year. All reports shall be submitted to: Assistant City Manager/Administrative Services Director City of Dublin 100 Civic Plaza Dublin, California 94568 8.3.2 Monthly Reports The information listed shall be the minimum reported for each service: ~ar Services a) Solid Waste, sorted by kind of Waste Generator, Collected by Company, in tons. b) Complaint summary, for month and cumulative for report year, as above. Summarized by nature of complaints. c) Narrative summary of problems encountered and actions taken with recommendations for the City, as appropriate. Re~cling and Green Waste Services a) Same as Regular Service, but for Recycling by material type and Green Waste, including the Percentage diverted by material type and category (Residential, Commercial, Industrial). b) Number of accounts by category shown for each month of reporting year and previous years, as above. c) Participation rates in same format as number of accounts. d) Recyc1ables Container Distribution. Information on the number of Recycling Containers distributed, including why Containers have been distributed (i.e., new Recycling customer, broken, lost, stolen, other). e) Materials SaleS. Sales statement showing: kinds of material, the name of each buyer/user, date of sale/transaction, terms of sale/transaction, quantity purchased (in tons), value per ton, and net sales. Tonnages sold at different prices during month must be reported separately. Adjustments to previous month's sales (such as for contamination) shall be -62- January 18, 1995, Draft . reported on the current statement as a reduction of sales and referenced to the previous month's statement, wherein the original sale was reported. The sales numbers shall be reconciled with the daily tonnage and differences shall be justified. Information for report month and cumulative for year. f) Inventories - Description showing the quantity and type of Recyclable materials remaining in inventory at the close of the month. 8.3.3 Quarterly Report Regular Service and ~clini and Green Waste quarterly reports shall be quarterly summaries- of the monthly information. Other Programs For each program, provide activity related and narrative reports on goals and milestones and accomplishments. Describe problems encountered, actions taken and any recommendations to facilitate progress. Describe vehicles, personnel, and equipment utilized for each program. Summcuy Assessment Provide a summary assessment of the overall Solid Waste program from Company's perspective relative to financial and physical status of program. The physical status is to relate to how well the program is oPerating for efficiency, economy and effectiveness relative to meeting all the goals and objectives of this Agreement and AB 939. Provide recommendations and plans to improve. Highlight significant accomplishments and problems. 8.3.4 Annual Report The Annual Report is to be essentially in the form and content of the quarterly reports. In addition, Company's and Related Party Entities' annual audited financial reports/ statements shall be included. The annual report shall also include a complete inventory of equipment used to provide all services. Financial statements shall include a supplemental combining schedule showing the Company's results of operations, including the specific revenues and expenses in connection with the operations provided for in this Agreement and -63- January 18, 1995, Draft others included in such financial statements. The financial statements, supplemental schedule and footnotes shall be prepared in accordance with Generally Accepted Accounting Principles (GAAP) and audited, in accordance with Generally Accepted Auditing Standards (GAAS) by a certified public accountant (CPA) licensed (in good standing) to practice public accounting in the State of California as determined by the State of California Department of Consumer Affairs Board of Accountancy. The CPA opinion on the Company's annual financial statements and supplemental schedule shall be unqualified. The cost for the annual audit shall be borne by the Company as a direct cost of service. Company shall, in its agreement with the CPA performing its annual audit referred to above, have its CPA make available to the Oty (or the City's designated representative) such CPA's working papers related to the audit. The cost, if any, incurred by Company's CPA shall be included in the cost of the audit. As part of the annual audit requirement described, or within ninety (90) days of each Related Party Entity's Fiscal Year-end, if timing does not coincide with the annual report date, Company shall provide the City a copy of the Related Party Entity's annual audited financial statements and management letter for that Fiscal Year. The financial statements shall be prepared in accordance with GAAP and audited, in accordance with GAAS, by a CPA licensed in the state in which the Related Party Entity is headquartered. The CPA's opinion on each Related Party Entity's annual financial statements shall be unqualified. Each Related Party Entity shall, in its agreement with the CPA performing its annual audit referred to above, have its CPA make available to the City (or the Oty's designated representative) such CPA's working papers related to the audit. Company agrees that all financial transactions with all Related Party Entities shall be approved in advance in writing and disclosed annually (coinciding with the Company's annual audited financial statements referred to in this Section) to the Oty in a separate disclosure letter to the Oty. This letter shall include, but not be limited to, the following information: -64- January 18, 1995, Draft A general description of the nature of each, or type of (for many similar) transaction, as applicable. Such description shall include for each (or similar) transaction, amounts, specific Related Party Entity, basis of amount (how amount was determined), and description of the allocation methodology used to allocate any common costs. Amounts shall be reconciled to the Related Party Entity disclosures made in Company's annual audited financial statements referred to in this Section. At the City's request, Company shall provide the City with copies of working papers or other documentation deemed relevant by the City relating to information shown in the annual disclosure letter. The annual disclosure letter shall be provided to the City within ninety (90) days of Company's Fiscal Year . end. 8.4 Right to I~ect Records The City shall have the right to inspect or review the payroll tax reports, specific documents or records required expressly or by inference pursuant to this Agreement, or any other similar records or reports of the Company or its Affiliated Related Party Entities that the City shall deem, in its sole discretion, necessary to evaluate annual reports, compensation applications provided for in this Agreement and the Company's performance provided for in this Agreement. -65- January 18, 1995, Draft ARTICLE 9 INOEMNIFICATION, INSURANCE AND BOND 9.1 Indemnification Company hereby agrees to and shall indemnify and hold harmless the City, its elected and appointed boards, commissions, officers, employees, and agents (collectively, indemnities) from and against any and all loss, liability, penalty, forfeiture, claim, demand, action proceeding or suit in law or equity of any and every kind and description (including, but not limited to, injury to and death of any Person and damage to property, or for contribution or indemnity claimed by third parties) arising or resulting from and in any way connected with (1) the negligence or willful misconduct of Company, its officers, employees, agents, contractors and/ or subcontractors in performing services under this Agreement; (2) the failure of Company, its officers, employees, agents, contractors and/or subcontractors to comply in all respects with the provisions of this Agreement, applicable laws (including, without limitation, the Environmental Laws), ordinances and regulations, and/or applicable permits and licenses; (3) the acts of Company, its officers, employees, agents, contractors and/or subcontractors in performing services under this Agreement for which strict liability is imposed by law (including, without limitation, the Environmental Laws). The foregoing indemnity shall apply regardless of whether such loss, liability, penalty, forfeiture, claim, demand, action, proceeding, suit, injury, death or damage is also caused in part by any of the indemnities' negligence. Company further agrees to and shall, upon demand of the City, at Company's sole cost and expense, defend (with attorneys acceptable to the City) the City, its elected and ~ppointed boards and commissions, officers, employees, and agents against any claims, actions, suits in law or equity or other proceedings, whether judicial, quasi-judicial or administrative in nature, arising or resulting from any of the aforementioned events. The Company's duty to indemnify and defend from the aforementioned events arising during the Term of the Agreement and as it may be extended shall survive the expiration or earlier termination of this Agreement. -66- January 18, 1995, Draft 9.2 Hazardous Substances Indemnification Company shall indemnify, defend with counsel selected by the City, protect and hold harmless the City, its elected and appointed boards, commissions, officers, employees, and agents (collectively, indemnities) from and against all claims, damages (including but not limited to special, consequential, natural resources and punitive damages), injuries, costs, (including without limit any and all response, remediation and removal costs), losses, demands, debts, liens, liabilities, causes of action, suits, legal or administrative proceedings, interest, fines, charges, penalties, attorney's fees for the adverse party and expenses (including without limit attorneys' and expert witness fees and costs incurred in connection with defending against any of the foregoing or in enforcing this indemnity), (collectively, "Damages") of any kind whatsoever paid, incurred or suffered by, or asserted against, indemnities arising from or attributable to the acts or omissions of Company, its officers, directors, employees, companies or agents, whether or not negligent or otherwise culpable, in connection with or related to the performance of this Agreement, including without limit Damages arising from or attributable to any repair, cleanup or detoxification, or preparation and implementation of any removal, remedial, response! closure or other plan (regardless of whether undertaken due to governmental action) concerning any Hazardous Substance, Hazardous Waste, and/ or House Hazardous Waste (Collectively, 'Waste") in the City at any places where Company transports, processes, stores or disposes of City Solid Waste, and/ or construction and street debris, or other waste. The foregoing indemnity is mtended to operate as an agreement pursuant to ~107(e) of the Comprehensive Environmental Response, Compensation and Liability Act, CERCLA, 42 use. ~9607(e) and California Health and Safety Code ~25364, to defend, protect, hold harmless, and indemnify the City from liability. This provision is in addition to all other provisions in this Agreement and shall surVive the end of the term of this Agreement. 9.3 AB 939 Indemnification Company agrees to indemnify and hold harmless the City, its officers, employees, and agents from and against all fines and/ or penalties imposed by the California . Integrated Waste Management Board in the event the source reduction and Recycling goals or any other requirement of AB 939 are not met by the City with respect to the waste stream Collected under this Agreement and such failure is due to the failure of Company to meet its obligations under this Agreement and for -67- January 18, 1995, Draft delays in providing information that prevents the City from submitting reports required by AB 939 in a timely manner. 9.4 Insurance The City does not, and shall not, waive any. rights against the Company which it may have by reason of the aforesaid hold harmless agreements, because of acceptance by City or the deposit with City by Company of the insurance policies described in this provision. A. Minimum Scope of Insurance. Coverage shall be at least as broad as: 1. The most recent editions of Insurance Services Office form number GL 0002 covering Comprehensiye General Liability and Insurance Services Office form number GL 0404 covering Broad Form Comprehensive Gmer~Li~ili~mwuranceServicesOfficeCo~~alGeneral liability coverage ("occurrence" form CG 0001). 2. The most recent editions of wurance Services Office form number CA 0001 covering Automobile liability, code 1 "any auto" and endorsement CA 0025. 3. Workers' Compensation insurance as required by the Labor Code of the State of California and Employers Liability insurance. B. Minimum Limits of Insurance. Company shall maintain in force for the term of this Agreement limits no less than: 1. Comprehensive Gmeral Liability: Five Million Dollars ($5,000,000) combined single limit per occurrence for bodily injury, Personal injury and property damage. 2. Automobile Liability: Five Million Dollars ($5,000,000) combined single limit per accident for bodily injury and property damage. 3. Workers' Compensation and Employers Liability: Workers' . . compensation limits as required by the Labor Code of the State of C~ifornia and Employers Liability limits of $1,000,000 per accident. C. Deductibles and Self-Insured Retentions. Any deductibles or self-insured retentions must be declared to and approved by the City. At the option of the City, either: the insurer shall reduce or eliminate such deductibles or self- insured retention's as respects the City, its officials, employees and agents; or --68- January 18, 1995, Draft Company shall procure a bond guaranteeing payment of losses and related investigations, claim administration and defense expenses. D. Other Insurance Provisions. The policies are to contain, or be endorsed to contain, the following provisions: 1. General Liability and Automobile Liability Coverages a) The City, its elective and appointive boards, commissions, officials, employees, agents and volunteers are to be named as additional insureds as respects: liability arising out of activities performed by or on behalf of Company; products and completed operations of Company; Premises owned, leased or used by Company; or vehicles owned, leased, hired or borrowed by Company. The coverage shall contain no special limitations on the scope of protection afforded to the City, its elective and appointive boards, commissions, officials, employees, agents or volunteers. b) Company's insurance coverage shall be primary insurance as respects the City, its elective and appointive boards, commissions, officials, employees, agents and volunteers. Any insurance or self-insurance maintained by the City, its officials, elective and appointive boards, commissions, employees, agents or volunteers shall be excess of Company's insurance and shall not contribute with it. c) Any failure to comply with reporting provisions of the policies shall not affect coverage provided to the City, its officials, elective and appointive boards, commissions, employees, agents or volunteers. d) Coverage shall state that Company's insurance shall apply separately to each insured against whom claim is made or suit is brought, except with respect to the limits of the insurer's liability. -69- January 18, 1995, Draft 2 Workers' Compensation and Employers Liability Coverage - The insurer shall agree to waive all rights of subrogation against the City, its officials, elective and appointive boards, commissions, employees, agents and volunteers for losses arising from work performed by Company for the City. 3. All Coverages - Each insurance policy required by this clause shall be endorsed to state that coverage shall not be suspended, voided, canceled by either party, reduced in coverage or in limits except after thirty (30) days' prior written notice by certified mail, return receipt requested, has been given to the City. E. Acceptability of Insurers. The insurance policies required by this Section shall be issued by an insurance company or companies authorized to do business in the State of California and with a rating in the most recent edition of Best's Insurance Reports of size category vn or larger and a rating classification of A or better. F. Verification of Coverage. Company shall furnish the City with certificates of insurance and with original endorsements affecting coverage required by this clause. The certificates and endorsements for each insurance policy are to be signed by a Person authorized by that insurer to bind coverage on its behalf. The certificates and endorsements are to be on forms provided by or acceptable to the City and are to be received and approved by the City before work commences. The City reserves the right to require complete, certified copies of all required insurance policies, at any time. G. Contractors and Subcontractors. The Company shall include all contractors and subcontractors as insureds under its pOlicies or shall furnish separate certificates and endorsements for each contractor and subcontractor. All coverages for contractors and subcontractors shall be subject to all of the requirements stated herein. H. Required Endorsements 1. The Workers' Compensation policy shall contain an endorsement in substantially the following form: -70- January 18, 1995, Draft "Thirty (30) days prior written notice shall be given to the City in the event of cancellation, reduction in coverage, or non- renewal of this policy. Such notice shall be sent to: Assistant City Manager / Administrative Services Director Oty of Dublin 100 Civic Plaza Dublin, California 94568 2. The Public Liability policy shall contain endorsements in substantially the following form: a) ''Thirty (30) days prior written notice shall be given to the Oty in the event of cancellation, reduction in coverage, or non-renewal of this policy. Such notice shall be sent to: Assistant City Manager/Administrative Services Director Oty of Dublin 100 Ovic Plaza Dublin, California 94568 b) '.'The Oty, its officers, elective and appointive boards, commissions, employees, and agents are additional insureds on this policy." c) "This policy shall be considered primary insurance as respects any other valid and collectible insurance maintained by the Oty, including any self-insured retention or program of self-insurance, and any other such insurance shall be considered excess insurance only." d) "Inclusion of the City as an insured shall not affect the City's rights as respects any claim, demand, suit or judgment brought or recovered against Company. This policy shall protect Company and the Oty in the same manner as though a separate policy had been issued to each, but this shall not -71- January 18, 1995, Draft operate to increase Company's liability as set forth in the policy beyond the amount shown or to which Company would have been liable if only one party had been named as an insured." I. Delivery of Proof of Coverage. Simultaneously with the execution of this Agreement, Company shall furnish the City certificates of each policy of insurance required hereunder, in form and substance satisfactory to the City. . Such certificates shall show the type and amount of coverage, effective dates and dates of expiration of policies and shall have all required endorsements. If the City requests, copies of each policy, together with all endorsements, shall also be promptly delivered to the City. Renewal certificates will be furnished periodically to the City to demonstrate maintenance of the required coverage throughout the Term. J. Other Insurance Requirements 1. In the event any services are delegated to a contractor or subcontractor, Company shall require such contractor or subcontractor to provide statutory workers' compensation insurance and employer's liability insurance for all of the contractor or subcontractor's employees engaged in the work in accordance with this Section 9.4. The liability insurance required by this Section 9.4 shall cover all contractor or subcontractors or the contractor or subcontractor must furnish evidence of insurance provided by it meeting all of the requirements of this Section 9.4. 2. Company shall comply with all requirements of the insurers issuing policies. The carrying of insurance shall not relieve Company from any obligation under this Agreement. If any claim exceeding the amount of any deductibles or self-insured reserves is made by any third Person against Company or any contractor or subcontractor on account of any occurrence related to this Agreement, Company shall promptly report the facts in writing to the insurance canier and to the City. -72- January 18, 1995, Draft H Company fails to procure and maintain any insurance required by this Agreement, the City may take out and maintain, at Company's expense, such insurance as it may deem proper and deduct the cost thereof from any moneys due Company. 9.5 Faithful Performance Bond Simultaneously with the execution of this Agreement, Company shall file with the City a bond, payable to the City, securing the Company's faithful performance of its obligations under this Agreement. The principal sum of the bond shall be One Million Dollars ($1,000,000). The bond shall be executed as surety by a corporation authorized to issue surety bonds in the State of California, with a financial condition and record of service satisfactory to the City. The bond shall be in the form attached as Exhibit 5. -73- January 18, 1995, Draft ARTICLE 10 THE CITY'S RIGHT TO PERFORM SERVICE 10.1 General In the event that Company, for any reason whatsoever, fails, refuses or is unable to Collect, transport or dispose of any or all Solid Waste which it is required by this Agreement, at the time and in the manner provided in this Agreement, for a period of more than forty-eight (48) hours, and if, as a result thereof, Solid Waste should accumulate in the City to such an extent, in such a manner, or for such a time that the City should find.that such accumulation endangers or menaces the public health, safety or welfare, then the City shall have the right, but not the obligation, upon twenty-four (24) hour prior written notice to the Company during the period of such emergency as determined by the City, (1) to perform, or cause to be performed, such services.itself with its own or other Personnel without liability to the Company; and/ or (2) to take possession of any or all of Company's land, equipment and other property used or useful in the Collection and transportation of Solid Waste, and to use such property to Collect and transport any Solid Waste generated within the City which Company would otherwise be obligated to Collect, transport and properly dispose of or process pursuant to this Agreement. Notice of the Company's' failure, refusal or neglect to Collect, transport and properly dispose of or process Solid Waste may be given orally by telephone to Company at its principal office and shall be effective immediately. Written confirmation of such oral notification shall be sent to Company within twenty-four (24) hours of the oral notification. Company further agrees that in such event: A. It will take direction from the City to effect the transfer of possession of equipment and property to the City for the City's use. B. It will, if the City so requests, keep in good repair and condition all of such equipment and property, provide all motor vehicles with fuel, oil and other service, and provide such other service as may be necessary to maintain said property in operational condition. -74- January 18, 1995, Draft C. The City may immediately engage all or any Personnel necessary or useful for the Collection and transportation of Solid Waste, including, if the City so desires, employees previously or then employed by Company, the Company further agrees, if the City so requests, to furnish the City the services of any or all management or office Personnel employed by Company whose services are necessary or useful for Solid Waste Collection, transportation, processing and disposal operations and for the billing and Collection of fees for these services. The City agrees that it assumes complete responsibility for the proper and normal use of such equipment and facilities while in its possession. If the interruption or discontinuance in service is caused by any of the reasons listed in Section 11.4, the City shall pay to Company the reasonable rental value of the equipment and facilities, as described in Exhibit 1, possession of which is taken by the City, for the period of the City's possession, if any, which extends beyond the period of time for which Company has rendered bills in advance of service, for the class of service involved. Except as otherwise expressly provided in the previous paragraph, the City's exercise of its rights under this Article 10 (1) does not constitute a taking of private property for which compensation must be paid; (2) will not create any liability on the part of the City to Company; and (3) does not exempt Company from the indemnity provisions of Article 9, which are meant to extend to circumstances arising under this Section, provided that Company is not required to indemnify the City against claims and damages arising from the sole negligence of the City, its elective and appointive boards, commissions, officers, employees and agents in the operation of Collection vehicles during the time the City has taken possession of . such vehicles. 10.2 Tempor~ Possession of CQmpany's Property If the City suffers an interruption or discontinuance of service (including interruptions and discontinuance due to events described in Section 11.4), the City may take possession of and use all of Company's property described above until other suitable arrangements can be made for the provision of Solid Waste Collection -15- January 18, 1995, Draft Services which may include the grant of a Franchise to another waste hauling company. 10.3 Billing and Compensation to City During City's Possession During such time that the City is providing Solid Waste services, as above provided, Company shall bill and Collect payment from all users of the above-mentioned services as described in Section 5.1.2. Company further agrees that, in such event, it shall reimburse the City for any and all costs and expenses incurred by the City in taking over possession of the above-mentioned equipment and property for Solid Waste service in such manner and to an extent as would otherwise be required of Company under the Terms of this Agreement. Such reimbursement shall be made from time to time after submission by the City to Company of each statement listing such costs and expenses, but in no event later than five (5) working days from and after each such submission. . 10.4 City's Right to Relinq,uish Possession It is further mutually agreed that the City may at any time at its discretion relinquish possession of any or all of the above-mentioned property to Company and thereupon demand that Company resume the Solid Waste services as provided in this. Agreement, whereupon Company shall be bound to resume the same. 10.5 City's Possession Not A T~I The City's exercise of its rights under this Article (1) does not constitute a taking of private property for which compensation must be paid, (2) will not create any liability on the part of the City to Company, and (3) does not exempt Company from any of the indemnity and insurance provisions of this Agreement, which are meant to extend to circumstances arising under this Section. 10.6 Duration of City's Possession The City's right pursuant to this Article to retain temporary possession of Company's facilities and equipment, and to render Collection services, shall terminate when the City determines that such services can be resumed by Company, or when the City no longer reasonably requires such property or equipment. In any case, the City has no obligation to maintain possession of Company's property or equipment and/or continue its use for any period of time and may at any time, in its sole discretion, relinquish possession to Company. -76- January 18, 1995, Draft ARTICLE 11 DEFAULT, REMEDIES AND LIQUIDATED DAMAGES 11.1 Events of Default All provisions of the Franchise and this Agreement to be performed by Company are considered material. Each of the following shall constitute an event of default. A. Fraud or Deceit. If Company practices, or attempts to practice, any fraud or deceit upon the Oty. B. Insolvency or Bankruptcy. If Company becomes insolvent, unable, or unwilling to pay its debts, or upon listing of an order for relief in favor of Company in a bankruptcy proceeding. C. Failure to Maintain Coverage. If Company fails to provide or maintain in full force and effect the Workers' Compensation, liability, or indemnification coverage as required by this Agreement D. . Violations of Regulation. If Company violates any orders or filings of any regulatory body having jurisdiction over Company relative to this Agreement, provided that Company may contest any such orders or filings by appropriate proceedings conducted in good faith, in which case no breach of the Franchise and this Agreement shall be deemed to have occurred. E. Failure to Perform. If Company ceases to provide Collection, processing or Recycling services as required under this Agreement for a period of two (2) consecutive days or more, for any reason within the control of Company, including labor disputes. F. Failure to Pay. If Company fails to make any payments required under this Agreement and/or refuses to provide the Oty with required information, reports, and/or records in a timely manner as provided for in the Agreement. G. Acts or Omissions. Any other act or omission by Company which violates the terms, conditions, or requirements of this Agreement, the California -77- January 18, 1995, Draft Integrated Waste Management Act of 1989, as it may be amended from time to time, or any law, statute, ordinance, order, directive, rule, !Jr regulation issued thereunder and which is not corrected or remedied within the time set in the written notice of the violation or, if Company cannot reasonably correct or remedy the breach within the time set forth in such notice, if Company should fail to commence to correct or remedy such violation within the time set forth in such notice and diligently effect such correction or remedy thereafter. H. False or Misleading Statements. Any representation or disclosure made to the Oty by Company in connection with or as an inducement to entering into this Agreement, or any future amendment to this Agreement, which proves to be false or misleading in any material respect as of the time such representation or disclosure is made, whether or not any such representation or disclosure appears as part of this Agreement I. Attachment. There is a seizure of, attachment of, or levy on, the operating equipment of Company, including without limits its equipment, maintenance or office facilities, or any part thereof. J~ Suspension or Termination of Service. There is any termination or suspension of the transaction of business by Company, including without limit, due to labor unrest including strike, work stoppage or slowdown, sick- out, picketing, or other concerted job action lasting more than two (2) consecutive days. K. Failure to Provide Assurance of Performance. It Company fails to provide reasonable assurances of performance as required under Section 11.6. 11.2 Right to Terminate Qpon Default Upon "a default by Company, the Oty shall have the right to terminate this Franchise and this Agreement upon a ten (10) days notice if the pubUc health or safety is threatened, or otherwise a thirty (30) days notice, but without the need for any hearing, suit or legal action. This right of termination is in addition to any other rights of the City upon a failure of Company to perform its obligations under this Agreement. -78- January 18, 1995, Draft The City's right to terminate this Agreement and to take possession of Company's Facility are not exclusive, and the City's termination of this Agreement shall not constitute an election of remedies. Instead, they shall be in addition to any and all other legal and equitable rights and remedies which the Oty may have. By virtue of the nature of this Agreement, the urgency of timely continuous and high- quality service, the time required to effect alternative service, and the rights granted by the Oty to Company, the remedy of damages for a breach hereof by Company is inadequate and the Oty shall be entitled in injunctive relief. 11.3 Liquidated Damages A. General. The Oty finds, and Company agrees, that as of the time of the execution of this Agreement, it is impractical, if not impossible, to reasonably ascertain the extent of damages which shall be incurred by the City as a result of a breach by Company of its obligations under this Agreement. The factors relating to the impracticability of ascertaining damages include, but are not limited to, the fact that (0 substantial damage results to members of the public who are denied services or denied quality or reliable service; (ii) such breaches cause inconvenience, anxiety, frustration, and deprivation of the benefits of the Agreement to individual members of the general public for whose benefit this Agreement exists, in subjective ways and in varying degrees of intensity which are incapable of measurement in precise monetary terms; (ill) that Franchised services might be available at substantially lower costs than alternative services and the monetary loss resulting from denial of services or denial of quality or reliable services is impossible to calculate in precise monetary terms; and (iv) the termination of this Agreement for such breaches, and other remedies are, at best, a means of future correction and not remedies which make the public whole for past breaches. B. Service Performance Standards; Liquidated Damages for Failure to Meet Standards. The parties further acknowledge that consistent, reliable Solid Waste Collection service is of utmost importance to the City and that the City has considered and relied on Company's representations as to its quality of service commitment in awarding the Franchise to it. The parties further recognize that some quantified standards of performance are necessary and -79- January 18, 1995, Draft appropriate to ensure consistent and reliable service and performance. The parties further recognize that if Company fails to achieve the performance standards, or fails to submit required documents in a timely manner, the City and its residents will suffer damages and that it is and will be impractical and extremely difficult to ascertain and determine the exact amount of damages which the City will suffer. Therefore, without prejudice to the City's right to treat such non-performance as an event of default under this Article 11, the parties agree that the following liquidated damage amounts represent a reasonable estimate of the amount of such damages considering all of the circumstances existing on the date of this Agreement, including the relationship of the sums to the range of harm to the City that reasonably could be anticipated and the anticipation that proof of actual damages would be costly or impractical. In placing their initials at the places provided, each party specifically confirms the accuracy of the statements made above and the fact that each party has had ample opportunity to consult with legal counsel and obtain an explanation of the liquidated damage provisions at the time that the Agreement was made. Company Initial Here City Initial Here . Company agrees to pay (as liquidated damages and not as a penalty) the amounts set forth below: 1. Collection Reliability a) For each failure to commence service to a new customer account within seven (7) days after order, which exceed five (5) such failures annually: b) For each failure to Collect Solid Waste, which has been properly set out for Collection, from an established customer account on the scheduled Collection day and not Collected within the period described in this Agreement which exceeds ten (10) such failures annually: c) For each failure to Collect Solid Waste, which has been properly set out for Collection, from the same customer on two (2) consecutive scheduled pickup days: $150.00 $150.00 $150.00 -80- January 18, 1995, Draft Collection Reliability (ConQJlued) d) For each failure to prepare for or properly conduct Annual Oeanups including advertising and press releases: e) For each failure to perform and submit billing reviews: 2. Collection Ouality a) For each occurrence of damage to private property which exceeds five (5) such occurrences annually: b) For each occurrence of failure to properly return empty Containers to avoid pedestrian or vehicular traffic impediments or to place cans upright with lids secured (in areas where customers own their containers, if applicable) which exceeds ten (10) such occurrences annually: c) For each occurrence of excessive noise: d) For each occurrence of discourteous behavior to a customer e) For each failure to clean up Solid Waste spilled from Solid Waste Containers which exceeds ten (10) such failures annually: f) For each occurrence of Collecting Solid Waste during unauthorized hours which exceeds five (5) such occurrences annually: 3. Customer Responsiveness a) For each failure to initially respond to a customer complaint within one (1) business day: b) For each failure to process customer complaints to the City as required by Artie1e 5: c) For each failure to carry out responsibilities for establishing service: $250.00 $250.00 $250.00 $150.00 $250.00 . $250.00 $150.00 $250.00 $100.00 $500.00 $500.00 4. Timeliness of Submissions to the City Any report shall be considered late until such time as a correct and complete report is received by the City. For each calendar day a report is lat~, the daily liquidated damage amount shall be: Monthly Reports: Quarterly Reports: Annual Reports: a) b) c) $100 per day $250 per day $500 per day -81- January 18, 1995, Draft The City may determine the occurrence of events giving rise to liquidated damages through the observation of its own employees or representative or investigation of customer complaints. Prior to assessing liquidated damages, the Oty shall give Company notice of its intention to do so. The notice will include a brief description of the incident(s)/non-performance. Company may review (and make copies at its own expense) all information in the possession of the Oty relating to incident(s)/non-performance. Company may, within ten (10) days after receiving the notice, request a meeting with the Oty. Company may present evidence in writing and through testimony of its employees and others relevant to the incident(s)/non~performance. The Oty will provide Company with a written explanation of his or her determination on each incident(s)/non-performance prior to authorizing the assessment of liquidated damages. The decision of the City shall be final. C. Amount. The Oty may assess liquidated damages for each calendar day or event, as appropriate, that Company is determined to be liable in accordance with this Agreement. D. Timing of Payment. Company shall pay any liquidated damages assessed by the Oty within ten (10) days after they ar~ assessed. If they are not paid within the ten (10) day period, the Oty may proceed against the performance bond required by the Agreement or order the termination of the Franchise granted by this Agreement, or both. 11.4 Excuse from Performance The parties shall be excused from performing their respective obligations hereunder in the event they are prevented from so performing by reason of floods, earthquakes, other "acts of God", war, civil insurrection, riots, acts of any government (including judicial action), and other similar catastrophic events which are beyond the control of and not the fault of the party claiming excuse qom performance hereunder. Labor unrest, including but not limited to strike, work stoppage or slowdown, sick-out, picketing, or other concerted job action conducted by Company's employees or directed at Company is not an excuse -82- January 18, 1995, Draft from performance and Company shall be obligated to continue to provide service notwithstanding the occurrence of any or all of such events. The party claiming excuse from performance shall, within two (2) days after such party has notice of such cause, give the other party notice of the facts constituting such cause and asserting its claim to excuse under this Section. The interruption or discontinuance of Company's services caused by one or more of the events excused shall not constitute a default by Company under this Agreement. Notwithstanding the foregoing, however, if Company is excused from performing its obligations hereunder for any of the causes listed in this Section for a period of seven (7) days or more, the City shall nevertheless have the right, in its sole discretion, to terminate this Agreement by giving ten (10) days' notice, in which case the provisions relative to taking possession of Company's land, equipment and other property and engaging Company's Personnel in Article 10 and this Article 11 will apply. 11.5 Notice. Hearing and Appeal of City Breach Should Company contend that the City is in breach of this Agreement, it shall file with the City Manager a written request with the City for an administrative hearing. Said request shall be made within ninety (90) days of the event or incident which allegedly gave rise to the breach. The City shall notify Company of the time and date said hearing shall be held within thirty (30) days of receipt of Company's request. Company shall present its position and all relevant facts after the City staff has made its presentation. Company shall be notified of the City's ruling in writing within fourteen (14) days of the administrative hearing. H Company is not in agreement with the ruling issued by the City at the administrative hearing, it shall have the right to appeal this ruling to the City Council members. This appeal shall be made in writing to the City no later than fourteen (14) days after receipt of the administrative hearing ruling. The City shall notify Company of the time and date the City Council will review Company's allegation. Company shall present its position and all relevant facts after staff has made its presentation. Company shall be notified in writing within thirty (30) days of the City Council's ruling. The City Council's ruling shall be final, and Company shall have no further rights of appeal. -83- January 18, 1995, Draft 11.6 Assurance of Performance The City may, at its option and in addition to all other remedies it may have, demand from Company reasonable assurances of timely and proper performance of this Agreement, in such form and substance as the Oty may require. If Company fails or refuses to provide satisfactory assurances of timely and proper performance in the form and by the date required by the Oty, such failure or refusal shall be an event of default. -84- January 18, 1995, Draft ARTICLE 12 OTHER AGREEMENTS OF THE PARTIES 12.1 Relationshtp of Parties The parties intend that Company shall perform the services required by this Agreement as an independent Company engaged by the City and not as an officer or employee of the City nor as a partner of or joint venture with the City. No employee or agent or Company shall be or shall be deemed to be an employee or agentof the City. Except as expressly provided herein, Company shall have the exclusive control over the manner and means of conducting the Solid Waste Collection and Disposal services performed under this Agreement, and all Persons performing such services. Company shall be solely responsible for the acts and omissions of its officers, employees; contractors, subcontractors and agents. Neither Company nor its officers, employees, contractors, subcontractors and agents shall obtain any rights to retirement benefits, workers' compensation benefits, or any other benefits which accrue to the City employees by virtue of their employment with the City. 12.2 COIl\Pliance with Law In providing the services required under this Agreement, Company shall at all times, at its sole cost, comply with all applicable laws and regulations of the United States, the State of California, and local agencies, the City shall comply with all applicable regulations promulgated by federal, state, regional or local administrative and regulatory agencies, now in force and as they may be enacted, issued or amended during the Term. 12.3 Governing Law This Agreement shall be governed by, and construed and enforced in accordance with, the laws of the State of California. 12.4 Jurisdiction Any lawsuits between the parties arising out of this Agreement shall be brought and concluded in the courts of the State of California, which shall have exclusive jurisdiction over such lawsuits. -85- January 18, 1995, Draft With respect to venue, the parties agree that this Agreement is made in and will be performed in Alameda County. 12.5 Assignment Except as may be provided for in Article 10 (the City's Right to Perform Service), neither party shall assign its rights, nor delegate, subcontract or otherwise transfer its obligations under this Agreement to any other Person without the prior written consent of the other party. Any such assignment made without the consent of the other party shall be void and the attempted assignment shall constitute a material breach of this Agreement. For purposes of this Section when used in reference to Company, "assignment" shall include, but not be limited to (i) a sale, exchange or other transfer of substantially all of Company's assets dedicated to service under this Agreement to a third party; (ii) a sale, exchange or other transfer of outstanding common stock of Company to a third party provided said sale, exchange or transfer may result in a change of control of Company; (Ui) any dissolution, reorganization, consolidation, merger, re- capitalization, stock issuance or re-issuance, voting trust, pooling agreement, escrow arrangement, liquidation or other transaction to which results in a change of Ownership or control of Company; (iv) any assignment by operation of law, including insolvency or bankruptcy, making assignment for the benefit of creditors, writ of attachment for an execution being levied against this Agreement, appointment of a receiver taking possession of Company's property, or transfer occurring in. the event of a probate proceeding; and (v) any combination of the foregoing (whether or not in related or contemporaneous transactions) which has the effect of any such transfer or change of Ownership, or change of control of Company. Company acknowledges that this Agreement involved rendering a vital service to the City's residents and businesses, and that the City has selected Company to perform the services specified herein based on (1) Company's experience, skill and reputation for conducting its Solid Waste management operations in a safe, effective and responsible fashion, at all times in keeping with applicable EnviroIlD.lental Laws, regulations and best Solid Waste management practices, and (2) Company's financial resources to maintain the required equipment and to support its indemnity obligations to the City under this Agreement. The City has relied on each of these -86- January 18, 1995, Draft factors, among others, in choosing Company to perform the services to be rendered by Company under this Agreement. If Company requests the City's consideration of and consent to an assignment, the City may deny or approve such request in its complete discretion. No request by Company for consent to an assignment need be considered by the City unless and until Company has met the following requirements: a. Company shall undertake to pay the City its reasonable expenses for attorney's fees and investigation costs necessary to investigate the suitability of any proposed assignee, and to review and finalize any documentation required as a condition for approving any such assignment; b. Company shall furnish the City with audited financial statements of the proposed assignee's operations for the immediately preceding three (3) operating years; c. Company shall furnish the City with satisfactory proof: (i) that the proposed assignee has at least ten (10) years of Solid Waste management experience on a scale equal to or exceeding the sale of operations conducted by Company under this Agreement; (ii) that in the last five (5) years, the proposed assignee has not suffered any significant citations or other censure from any federal, state or local agency having jurisdiction over its Solid Waste management operations due to any significant failure to comply with state, federal or local Environmental Laws and that the assignee has provided the City with a complete list of such citations and censures; (iii) that the proposed assignee has at all times conducted its operations in an environmentally safe and con- scientious fashion; (iv) that the proposed assignee conducts its Solid Waste management practices in accordance with sound Solid Waste management practices in full compUance with all federal, state and loca11aws regulating the collection and Disposal of Solid Waste including Hazardous Substances; and, (v) of any other information required by the City to ensure the proposed assignee can fulfill the Terms of this Agreement in a timely, safe and effective manner. -87- January 18, 1995, Draft Under no circumstances shall the City be obliged to consider any proposed assignment by the Oty if Company is in default at any time during the period of consideration. 12.6 Afflliated COll\Panies Company's accounting records shall be maintained on a basis showing the results of Company's operations under this Agreement separately from operations in other locations, as if Company were an independent entity providing service only to the City. The costs and revenues associated with providing service to the City shall not be combined, consolidated or in any other way incorporated with those of other operations conducted by Company in other locations, or with those of an Affiliate. If Company enters into any financial transactions with a Related Party Entity for the provision of labor, equipment, supplies, services, capital, etc., related to the furnishing of service under this Agreement, that relationship shall be disclosed to the Oty, and in the financial reports submitted to the City. In such event, the Oty's rights to inspect records, and obtain fmancial data shall extend to such Related Party Entity or entities. If there are any financial transactions between Company and an Affiliate independent of contract by means of which funds are transferred between Company and such Affiliate then, in such event, the Oty's right to inspect records and obtain financial data shall extend to such Affiliate or Affiliates. Whether or not there are such contractual or extra-contractual relationships between Company and AffJ.liates, if Company is owned or controlled by another corporation, then the financial reports and auditor's opinions required of Company shall also be required of such "parent company" which shall constitute an "AffJ.liate". 12.7 Contracting or Subcontracting Company shall not engage any contractors or subcontractors for Collection or Disposal of Solid Waste without the prior written consent of the Oty. 12.8 Binding on Assigns The provisions of this Agreement shall inure to the benefit to and be binding on the permitted assigns of the parties. -88- January 18, 1995, Draft 12.9 . Transition to Next COll\Pany If the transition of services to another company occurs through expiration of term, default and termination, or otherwise, Company will cooperate with the City and subsequent company(ies) to assist in an orderly transition which will include Company providing route lists and billing information. Subject to Section 4.4.3.2, Company will not be obliged to sell Collection vehicles, bins and Containers to the next company. Depending on Company's circumstances at the point of transition, Company at its. option may enter into negotiations with the next company to sell (in part or all) Collection vehicles, bins and Containers. 12.10 Parties in Interest Nothing in this Agreement, whether express or implied, is intended to confer any rights on any Persons other than the parties to it and their representatives, successors and permitted assigns. 12.11 Waiver The waiver by either party of any breach or violation of any provisions of thiS Agreement shall not be deemed to be a waiver of any breach or violation of any other provision nor of any subsequent breach of violation of the same or any other provision. The subsequent acceptance by either party of any moneys whjch become due hereunder shall not be deemed to be a waiver of any pre-existing or concurrent breach or violation by the other party of any provision of this Agreement. 12.12 COll\PaWs Investiption Company has made an independent investigation (satisfactory to it) of the conditions and circumstances surrounding the Agreement and the work to be performed by it. 12.13 Condemnation The City fully reserves the rights to acquire Company's property utilized in the performance of this Agreement, by purchase or through the exercise of the right of eminent domain. This provision is additive, and not intended to alter the rights of the parties set forth in Article 10. 12.14 Notice All notices, demands, requests, proposals, approvals, consents'and other communications which this Agreement requires, authorizes or contemplates shall be in -89- January 18, 1995, Draft writing and shall either be personally delivered to a representative of the parties at the address below or be deposited in the lInited States mail, first class postage prepaid, addressed as follows: If to the City: Assistant City Manager I Administrative Services Director City of Dublin 100 Civic Plaza Dublin, California 94568 If to Company: The address to which communications may be delivered may be changed from time to time by a written notice given in accordance with this Section. Notice shall be deemed given on the day it is Personally delivered or, if mailed, three days from the date it is deposited in the mail. 12.15 Representatives of the Parties References in this Agreement to the "the City" shall mean the City Council and all actions to be taken by the City shall be taken by the City Council except as provided below. The City Council may delegate, in writing, authority to the Assistant City Manager, and/or to other the City employees and may permit such employees, in turn, to delegate in writing some or all of such authority to subordinate employees. Company may rely upon actions taken by such delegates if they are within the scope of the authority proPerly delegated to them. Company shall, by the effective date, designate in writing a responsible officer who shall serve as the representative of Company in all matters related to the Agreement and shall inform the City in writing of such designation and of any limitations upon his or her authority to bind Company. The City may rely upon action taken by such designated representative as actions of Company unless they are outside the scope of the authority delegated to him/her by Company as communicated to the City. -90- January 18, 1995, Draft 12.16 City Free to N~gotiate with Third Parties The City may investigate all options for the Collection and Disposal of Solid Waste after the expiration of the Term. Without limiting the generality of the foregoing, the City may solicit proposals from Company and from third parties for the provision of Collection services, Disposal services, Recycling services, Green Waste Collection and processing, and any combination thereof, and may negotiate and execute agreements for such services which will take effect upon the expiration or earlier termination under Section 11.1 of this Agreement. 12.17 Compliance with Municipal Code Company shall comply with those provisions of the municipal code of the Oty which are applicable, and with any and all amendments to such applicable provisions during the term of this Agreement. 12.18 Lease of Equipment and Facilities Company agrees not to enter into leases or the purchase of equipment and facilities without the advance, written approval ~f the City. 12.19 Loans Company agrees to eliminate all Related Party Entity loans by enter into such future loans upon approval by the Oty. and only 12.20 Privac:y Company shall strictly observe and protect the rights of privacy of customers. Information identifying individual customers or the composition or contents of a customer's waste stream shall not be revealed to any Person, governmental unit, private agency, or company, unless upon the authority of a court of law, by statute, or upon valid authorization of the customer. This provision shall not be construed to preclude Company from preparing, participating in, or assisting in the preparation of waste characterization studies or waste stream analyses which may be required by AB 939. -91- January 18, 1995, Draft ... ARTICLE 13 MISCELLANEOUS AGREEMENTS 13.1 Entire Aareement This Agreement, including the Exhibits, represents the full and entire Agreement between the parties with respect to the matters covered herein. 13.2 Secij.on Head~s The article headings and section headings in this Agreement are for convenience of reference only and are not intended to be used in the construction of this Agreement nor to alter or affect any of its provisions. 13.3 References to Laws anet Other AlP'eements All references in this Agreement to laws shall be understood to include such laws as they may be subsequently amended or recodified, unless otherwise specifically provided. This Agreement supersedes any and all agreements heretofore entered into by the parties and the Gty. 13.4 Intel1'retation This Agreement, including the exhibits attached hereto, shall be interpreted and construed reasonably and neither for nor against either party, regardless of the degree to which either party participated in its drafting. 13.5 Apement This Agreement may not be modified or amended in any respect except by a writing signed by the parties. 13.6 Severability H any non-material provision of this Agreement is for any reason deemed to be invalid and unenforceable, the invalidity or unenforceability of such provision shall not affect any of the remaining provisions of this Agreement which shall be enforced as if such invalid or unenforceable provision had not been contained herein. -92- January 18, 1995, Draft .. .. 3.7 Exhibits Each of Exhibits identified as Exhibit "_" through "_" is attached hereto and incorporated herein and made a part hereof by this reference. IN WI1NESS WHEREOF, the Gty and Company have executed this Agreement as of the day and year first above written. ATTEST: SECRETARY TIm CITY OF DUBLIN ("the Gty") By By CITY APPROVED AS TO FORM: ("COMP ANY") the Gty Attorney By: Name: Title: By: Name: Title: -93- January 18, 1995, Draft .