HomeMy WebLinkAbout3.1 Presentation on SeeClickFixSTAFF REPORT
CITY COUNCIL
Page 1 of 2
Agenda Item 3.1
DATE:May 4, 2021
TO:Honorable Mayor and City Councilmembers
FROM:Linda Smith, City Manager
SUBJECT:Presentation on SeeClickFix
Prepared by: Colleen Tribby, Assistant City Manager
EXECUTIVE SUMMARY:
The City Council will receive a presentation on SeeClickFix, the City’s new software application
that provides online access to public issue reporting. The application will go live May 5, 2021.
STAFF RECOMMENDATION:
Receive the presentation.
FINANCIAL IMPACT:
None.
DESCRIPTION:
On January 22, 2021, the City Manager entered into a Consulting Services Agreement with
CivicPlus for the implementation and maintenance of SeeClickFix, a software application that
provides online access to public issue reporting and robust data analysis. The new application,
which can be accessed through various media or devices, will replace the City’s existing citizen
request tool.
CivicPlus’ SeeClickFix is an industry leader in citizen request and work management solutions. The
application allows photos, videos, and comments to be included with citizen communications to
local agencies and provides a location tool to allow agencies to respond quickly and accurately.
CivicPlus cites these other benefits to agencies using SeeClickFix:
Simplifying internal communication and reducing the use of email, spreadsheets, and sticky
notes.
Reducing calls with a mobile app and web tools that let citizens report issues as they see
them.
8
Page 2 of 2
Saving time and money with data driven decisions.
Increasing civic engagement by involving citizens in community dialogue.
Dublin’s SeeClickFix online portal, along with the mobile device app “Fix It Dublin,” will be
available for public use beginning May 5, 2021.
STRATEGIC PLAN INITIATIVE:
Strategy 4: Become a 24/7 City Hall to Enhance Resident and Business Engagement
Objective C: Enhance citizen online interaction via reporting of issues and transparent data.
NOTICING REQUIREMENTS/PUBLIC OUTREACH:
The City Council Agenda was posted.
ATTACHMENTS:
None.
9
SeeClickFix
May 4, 2021
SeeClickFix
•New citizen request management system
•Web and mobile app services
–Available on iOs and Android
•Citizens can:
–Provide pictures, videos, specific descriptions
–View, track, and comment on issues
–Create “watch areas” to follow the progress of all service requests –not just the ones they report.
•Goes live May 5
Fix It –Dublin
www.dublin.ca.gov/fixit
Fix It –Dublin
Thank you
Thank you