HomeMy WebLinkAboutItem 7.1 Hotline 211 Funding Req
CITY CLERK
File # Dw[Z][]-[j]0
AGENDA STATEMENT
CITY COUNCIL MEE-rING DATE: October 16,2007
SUBJECT:
Three-digit Social Service Hotline (2-1-1) Funding Request
Report Prepared by Roger Bradley, Administrative Analyst
ATT ACHMENTS:
1) Budget Change Form
2) Letter of correspondence from Eden I&R dated August 28, 2007.
3) Agency Annual Report: Fiscal Year 2006-2007.
RECOMMENDATION:
. Staff recommends that Council approve carrying forward the
".1'1 funding of the 2-1-1 service hotline from Fiscal Year 2006-2007 to
~' Fiscal Year 2007-2008 by adopting the budget change form in the
amount of$10,000.
FINANCIAL STATEMENT:
Cities within Alameda County are requested to pay an aggregated
total of $455,000 to fully fund this program. As a result, Eden I&R
is requesting that the City of Dublin contribute its portion of
$10,000, which is apportioned based upon population size. Funds
were set aside in Fiscal Year 2006-2007 and can be carried forward
to Fiscal Year 2007-2008.
DESCRIPTION: At the City Council Meeting of June 13, 2006, the City Council
approved the funding request of Eden I&R to provide a 2-1-1 social service telephone hotline throughout
the County. This approval contained a contingency that funding would not be disbursed until Alameda
County decided to provide funding to Eden I&R and that at least 50% of the cities within the County also
decided to provide funding. It has been brought to Staff s attention that these requirements have now been
fulfilled with the County and 11 of the 14 cities voting to fund the program. As such, Eden I&R is
requesting release of the City's funding.
Background
Eden I&R is a 501(c)(3) nonprofit agency committed to serving as a link between Alameda County
families and individuals, and the full range of community resources available to them. Eden I&R is a
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COPY TO: Barbara Bernstein, Executive Director, Eden I&R
Page 1 of2
ITEM NO.
1.(
F:\Council\Agenda Statements\2007 -2008\as-211 funding. doc
source of information on, and referral to, low-cost housing, emergency shelter, and over 1,270 social
service agencies for Alameda County Residents. Eden I&R officially began providing the 2-1-1 telephone
service for the citizens of Alameda County as of July 1,2007, while seeking financial support from both
the public and private sectors within the County.
A 2-1-1 telephone number is similar to the emergency number 9-1-1. Whereas the 9-1-1 telephone number
is focused upon taking calls to provide emergency services, the 2-1-1 number is focused upon taking calls
to provide social services. Specifically, the 2-1-1 service has been set aside by the Federal
Communications Commission for 24 hours a day and 7 days a week access to health and human services.
The majority of all 2-1-1 calls are for basic life n,eeds such as food, shelter, and financial assistance.
Further, assistance covers such items as family support, disability services, legal referrals, and counseling.
The 2-1-1 service is also valuable during disasters by providing a hotline for important social service
information. Simply, the service links citizens to all the various social service providers through this one
phone number.
Funding Information
Eden I&R anticipates that annual operating costs for the 2-1-1 service will total $1.3 million. Annual costs
have been divided among all the County's jurisdictions as well as various local private entities: $489,901
from the County, $455,000 from cities within the County, and more than $300,000 from local foundations
and corporations to make up the difference. As there is currently no funding sources other than what
comes from the County, its cities, and other local entities, this funding stream will need to be renewed in
subsequent years. Therefore, holding constant the City's current population proportion within the County,
the City can expect funding requests of$10,000 each year until other funding sources are found.
Importantly, Eden I&R expects that funding from the State- and Federal Government shall be available in
the next few years. Although this may be the case, the revenue from this source is not expected to meet all
expenses encountered. To deal with this issue, Eden I&R has stated that it will be investigating alternative
funding streams - assessment fees, limited phone charges, etc. - to help cover operating expenses. Any
future funding requests from Eden I&R will be considered as part of the City Council's Community Based
Organization Grant Program.
Service Information
Eden I&R indicates that the 2-1-1 service hotline has been taking calls in test mode since November 2006.
Concurrently with service inception, a marketing campaign is planned to inform the public of the 2-1-1
service. As of July 1, 2007, the organization officially launched the 2-1-1 service hot line and marketing
campaign. Since that time, service calls have increased 39% for a total of 3,390 calls for service to the
. agency (See Attachment 2). This total includes eight (8) Dublin residents who have called with service
inquiries. After full funding is received from all County jurisdictions and other organizations, Eden I&R
will be able to hire the needed staffing to service an expected annual call volume of over 140,000 each
year.
RECOMMENDATION:
Staff recommends that Council approve carrying forward the funding of the 2-1-1 service hotline from
Fiscal Year 2006-2007 to Fiscal Year 2007-2008 by adopting the budget change form in the amount of
$10,000.
cJ roZ
CITY OF DUBLIN
BUDGET CHANGE FORM
'~~
CHANGE FORM #:
New Appropriations (City Council Approval Required):
X From Unappropriated Reserves Fund #
From New Revenues
Budget Transfers:
From Budgeted Contingent Reserve (1080-799.000)
Within Same Department Activity
Between Departments (City Council Approval Required)
. Other
Name: Name: 2-1-1 Social Service Hotline
Account: , Account: 001.50400.740.003
Name: Name: '
Account: Account:
Name: . Name:
Account: Account:
Name: Name:
Account: Account:
Name: Name:
Account: Account:
Name: Name:
Account: Account:
Name: Name:
Account: Account:
Total . Total
$10,000
$10,000
Reason for Budget Change: This budget change is being submitted to carry forward funding from FY 2006-2007 to FY 2007-
2008 for the 2-1-1 Social Service Hotline as part of the City Council Community Grant Funding Program.
.
. FinMg,jASDc?~ ~,cPn
Signature
Date:~
City Manager:
Date:
Signature
Mayor:
Date:
Signature
Posted By:
Date:
Signature
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ATTACHMENt 1 . (j'M
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"linking people and resources"
570 B Street · Hayward, CA 94541 · 510-537-2710 · FAX 510-537-0986
August 28, 2007
Richard Ambrose
City Manager
City of Dublin
100 Civic Plaza
Dublin, CA 94568
Dear Richard:
I have enclosed the following:
. The 2-1-1 Invoice representing a payment request; and
. The first Monthly 2-1-1 Narrative Report for your perusal.
Should you have any questions, concerns and/or feedback, please do not hesitate to call me
directly at 510-537.2710, ext. 8; or email me at bbernstein@.edenir.org.
Best wishes,
~~/~-
, Barbara Bernstein
Executive Director
ATTACHMENT 2
www.edenir.org · Eden Information & Referral . edenir@edenir.org
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570 B Street · Hayward, CA 94541 · 510-537-2710 · FAX 510-537-0986
INVOICE
August 28, 2007
Invoice no. 3834-0807
Richard Ambrose
City Manager
City of Dublin
100 Civic Plaza
Dublin, CA 94568
Billing Period: 07/01/07 to 06/30/08
RE: 2-1-1 Phone Line Service
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In accordance with the agreement between the City of Dublin and Eden 1& R, Inc., for the 24/7 operation
.of the 2-1-1 Phone Line service, we request payment in the amount of $10,000.00 for the period of
7/01/07 to 06/30/08.
Invoice Amount................................................ ........ $10,000.00
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.. Barbar~ Be~stein /
. Executive DIrector
August 28. 2007
Date
www.edenir.org + Edenlnformation & Referral · edenir@edenir.org
Eden I & R, Inc.
2-1-1 Alameda County Monthly Narrative Report: July 2007
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Updates
-2-1-1 Alameda County officially went from Test Mode to Launch as of July 1st. Press Releases and Launch
events will occur throughout the Fall 2007 as new Resource Specialists are hired and trained to answer the
increased volume of 2-1-1 calls. All of the Cities and County were contacted via the Alameda County City
Manager's Association meeting as well as emails and phone calls to solidify the leveraged funding plan for
Fiscal Year 2008. Standardized invoices and reports were developed and distributed for review. Private sector
funders were contacted for their renewed financial assistance to support the public/private aspect of the 2-1-1
funding plan. From June 2007 through July2007, there was a one month combined 2-1-1/CHAIN increased call
volume of 39%1
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_ 198 aqency services records updated (bv mail, fax or email).
S . D t b - 4 new aqencies entered into the service database
ervlces a a ase . . .. .
_ Updating Transportation routes to services because of the numerous AC Transit bus Ime
changes.
- 57,619 Total Units Listed
Housing Database
- 1,143 New Units added this month
_ Telephone system work to accommodate 24/7 2-1-1 service and provide quick call
handling. Specific accomplishments include: automated call reporting for management
staff, adding an additional TTY system, installing Call Manager software to give Resource
Specialists more control when logging in and out, programming modifications to reduce
"Phantom Calls" and capture more accurate call statistics, adding a work station and
Technology working with Comcast to ensure their customers can utilize 2-1-1.
_ Database modifications were made to our Call/Client tracking database to speed data
entry while reducing the potential for data entry errors. Reporting features were expanded
and Call/Client system was better integrated with Resources and Housing databases.
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:':'>;':,: ',':;' ,,\,',;'.' .,., . ~',," c' :.' . - ...... i'. ,.., ; ::,:, _~'~ ,~._,.--' "-.:,,'
-United Way of the Bay Area Partnership meeting to discuss regional issues including
technical problems/success; launch events and press releases; standardization and sharing
of data; and joint disaster preparedness and response.
-Oakland CDBG Housing Collaborative meeting to continue discussions about 2-1-1 as the
Single Point of Entry for Oakland low income individuals and families in need of affordable
housing and supportive services.
-Collaborating Agencies Planning Meeting, defining agency and 2-1-1 roles in disaster,
planning meetings with ARC for workshop 9/2007.
-Hospital Council of Northern California heard introduction of using 2-1-1 as a single point of
Meetings entry for hospital case workers who are discharging homeless patients in order to avoid
"homeless patient dumpinq".
-Oakland Supportive Housing Pipeline Meeting to match housing developers with service
providers.
-Behavioral Health Department meeting to integrate county housing data into our database
for increased 2-1-1 access.
-Regional Case Managers meeting to represent 2-1-1 and HIV/AIDS programs.
-California Alliance of Information and Referral Services (CAIRS) statewide quarterly Board
of Directors' conference call to discuss the national "Calling for2-1-1" bill; status of 2-1-1
sites throughout the state; an exchange of 2-1-1 successes and challenges (e.g., inclusion
of 2-1-1 ads into the AT&T Yellow Pages on a county by county basis).
Page 1 of 2
Eden I & R, Inc.
2-1-1 Alameda County Monthly Narrative Report: July 2007
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-Alameda County Access to Care Collaborative to discuss the ways in which 2-1-1 can help
with better access to health care for the uninsured.
_ Tri-Valley Housing Scholarship Meeting chaired by Eden I&R Housing Outreach
Coordinator to review requests for housinq assistance.
-Rental Property Owner briefings with Apartment Owners Association (AOA), Oakland
Housing Authority (OHA), and Rental Housing Association (RHA) to explain our free listing
service and the benefits of 2-1-1.
-Means to Recovery meeting for KA TRINA long term recovery clients (incluqing 2-1-
1/CHAIN callers).
Meetings cont'd. -Everyone Home Data and Evaluation Committee meeting to develop new countywide
baseline database of subsidized housinq
-Partner Services Meeting wI ARC and other community partners to discuss public
information shared post disaster in recovery phase.
-Youth Health and Healing the Violence meeting to discuss ways to reduce violence in the
city of Oakland.
-Everyone Home Program Committee meeting to utilize 2-1-1 as access to housing
database for providers and consumers.
-Workforce Investment Board Community Input Forum on services for youth representing
the 2-1-1 proqram.
-Numerous discussions with private sector donors for continued 2-1-1 support (e.g., PG&E).
-Mailings to Community Based Organizations(CBO's) that serve the Spanish speaking
community announcinq 2-1-1.
Fairs, Events and -Hosted La Clinica de La Raza Health Fair booth to promote 2-1-1.
Outreach -Booth at Family Summer 2007-Housing Outreach Fair sponsored by SF Mayor's Office and
SF Housing Authority presenting information about housing database and 2-1-1.
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-Bay Area Women Against Rape In-service
Staff In-service -Taxonomy Procedures Training - how service referrals are categorized
Training Sessions . ...
, -Marketing and Customer Service Training
Page 2 of 2
G~ 10
Alameda County Summary By City 7/1/2007 Through 7/31/2007
4Un- 5 . Single
1 2Client 3 Youth Mom WI
Total General duplicated Disabled Male Female Under Minor Referrals
Calls Calls Calls Clients Clients Clients Clients 18 Children Housing Service
Alameda 99 39 60 24 6 3 21 12 9 37 153
Albany 4 1 3 1 0 0 1 0 0 0 10
Berkeley 126 59 67 42 8 6 3E3 15 11 32 224
Castro 16 11 5 10 2 8 6 4 10 22
Dublin 4 2 2 2 0 1 0 0 8
Emeryville 8 6 2 6 1 5 2 3 13
Fremont 127 73 54 57 9 10 47 27 19 65 192
Hayward 429 227 202 174 28 33 141 98 75 244 691
Livermore 32 '17 15 15 1 14 10 8 8 55
Newark 17 13 ' 4 12 3 9 4 2 0 44
Oakland 878 528 350 378 64 57 321 171 139 506 1497
Piedmont 0 0 0 0 0 0 0 0 0 0 0
Pleasanton 10 9 6 2 5 3 2 ,5 11
San Leandro 113 83 30 69 7 11 58 36 24 46 196
San Lorenzo 12 8 4 6 3 3 2 2 21
Sunol 1 0 1 0 0 0 0 0 0 0
Union City 39 28 11 21 3 4 17 10 6 20 46
Other 2 1 1 42 4 3 39 23 22 0 4
Grand Total: 2395 1156 1239 865 136 139 726 420 323 1047 3390
1. Total Calls: The total of Client Calls and General Calls for the reporting period.
2. Client Calls: The number of times Clients called during the reporting period.
3. General Calls: The number of callers who did not provide demographic information, birth date, and full address.
4. Unduplicated Clients: The number of unduplicated clients who called during the reporting period. These are
callers willing to provide demographic information, birth date, and full address.
5. Youth Under 18: The total number of children under the age of 18 living with the Unduplicated Clients.
Eden Information & Referral, Inc, . Printed 8/24/2007
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2-1-1 Status Report
Fiscal Year 2007
(July 2006 - June 2007)
Eden I&R staff focused on two primary 2-1-1 goals throughout Fiscal Year 2007:
. Ramping up 2-1-1 phone services, and technical support, for a public launch of this 24/7 phone line access to free
health, housing and human services information; and
. Securing sufficient leveraged multi-year public/private funding to support 2-1-1 as a public communication tool.
Eden I&R was successful in launching 2-1-1 in Test Mode at the end of November 2006. Test Mode meant:
~ Ifa person dialed 2-1-1 from a land-line phone anywhere in Alameda County, at any time ofthe day or
night, s/he would have had a live Resource Specialist answer the call (cell phone access will be added when
there is the financial capacity to hire and train a sufficient number of Resource Specialists to answer
additional calls). Unfortunately, due to limited phone line staff, 2-1-1 callers could have experienced
lengthy wait times before their calls were answered. This will be resolved once there is funding for
additional Resource Specialists.
~ Callers who do not speak English were assisted by an on-site Resource Specialist who is fluent in their
language (particularly Spanish, Cantonese and/or Vietnamese) or they were assisted by a "real time"
interpreter (via Telelnterpreters which provides over 100 languages) who translated between the caller and
the Resource Specialist.
~ AT&T and Eden I&R worked together to reduce the number of Phantom Calls (when no one is on the line)
entering the 2-1-1 phone system (since January 2007 the agency has received 15,933 phantom calls on our
2-1-1 phone line). This is a nation-wide technical problem and Eden I&R is spearheading the movement to
greatly reduce or eliminate this problem.
~ The agency's new phone system was tested and redesigned to pr,oduce statistical reports that can be used to
monitor and evaluate 2-1-1 service delivery, as well as be shared with funders, 2-101 partners and public
policy analysts.
~ All agency health, housing and human databases were, and continue to be, enhanced and "tweaked" to
provide the most comprehensive and accurate data possible.
~ Client databases were redesigned in order to collect the most comprehensive information possible for the
following primary purposes: I) to assist with making appropriate referrals; 2) to aggregate the data for
demographic statistical purposes. .
~ Because the agency was unsuccessful in securing the government funds to fully staff the 2-1- I phone lines
before the end of June 2007, there deliberately was minimal public publicity in order to balance the number
of calls received on a 24/7 basis in line with the number of the Resource Specialists available to answer
those calls.
Who 2-1-1 Assisted:
Despite no countywide public 2-1-1 promotion, and limited Resource Specialists answering the 2-1-1 phone lines,
1,0612-1-1 callers (individuals and families, as well as their advocates) were assisted with up-to-date health,
housing and human services information via 2-1-1 from January 2007 through June 2007 (this is in addition to the
www.edenir.org · Eden Information & Referral · edenir@edenir.org
--~ AfT~fCHMENT 3
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Eden I&R1211
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over 10,600 calls -- representing over 5,000 unduplicated callers -- that were assisted over the Community
Housing And Information Network - CHAIN - phone lines throughout FY07). Example 2-1-1 calls include:
)
o An Oakland woman called in need of help with her PG&E bill. She had received a 48 hour notice. Eden
I&R's Resource Specialist called PG&E on a conference call with the caller to get a two day extension so
she could get the necessary papers filed with the Salvation Army who could then call in a payment
guarantee. After speaking with three PG&E supervisors the extension was granted and ultimately the bill
was paid by Salvation Army (also arranged through the Resource Specialist). This same caller was also
behind on her rent for two months. The Resource Specialist called Operation Dignity and they agreed to
cover the caller's rent once all the necessary documentation was presented at the appointment the next day
(which was also arranged by the Resource Specialist). The caller called back to let the Eden I&R Resource
Specialist know that she is now employed by the Salvation Army taking the calls for utility assistance!
o An 83 year old disabled woman who tearfully called in need of housing for herself and her grandchildren.
Eden I&R provided referrals to two apartments and a house, all of which were wheelchair accessible and in
her price range.
o A single young homeless woman from Fremont who was able to save enough money from her part-time
job, while staying at a shelter, to pay for first and last month's rent. Eden I&R was able to provide her with
three available one bedroom apartment referrals in her price range.
o A 21 year old woman called and stated she was a battered woman with no income and in fear for her life.
"My ex-boyfriend is out there in Oakland somewhere and ifhe finds me I don't know what he'll do. He's
already broken my jaw." She had no safe place to go that evening. Eden I&R was able to refer her to two
battered women's shelters who reported to us that they each had space for a single female.
The 2-1-1 phone service has produced some new types of calls as well that are very beneficial to the community.
Two examples include:
o A caller wanted to report a suspicious car parked in front of his home. This is an example of a non-
emergency police type of call which came to 2-1-1 instead of 9-1-1. The caller was given the local, seven-
digit police number to call for assistance.
o A caller had arelative in Dallas, Texas 'who needed human services assistance. The 2-1-1 Resource
Specialist was able to give the caller the toll free 800 number to the 2-1-1 provider in Dallas.
Agency Infrastructure Advances:
. Staffing
At the beginning of the Fiscal Year, thanks to private sector funding, Eden I&R was able to hire the first dedicated
2-1- I Phone Line Resource Specialist. The most beneficial aspect of this first hire was that this individual started at
the agency as a Spectrum Intern (a low-income senior citizen veteran) who was re-entering the workforce. After
several months of training, he has proven himself to be a strong and knowledgeable advocate for 2-1-1 callers,
especially those who are in need of multiple services. .
During most of the "Test Mode" period tlie agency could accommodate additional 2-1-1 calls by training current
staff, who are usually taking other types of calls, on how to handle the complexities of the 2-1'-1 client and services
databases. This was far from ideal but it was a temporary measure that had been instituted until sufficient 2-1-1 staff
can be hired.
The agency was also able to increase the hours of the Information Technology Specialist who has been instrumental
in dealing with the many problems that have occurred with the new phone system (i.e., the phantom calls; the phone
system's reporting features not working correctly; misc. other technical difficulties.).
During the third-quarter of the year, the United Way of the Bay Area's five (5) year 2-1c1 contract was signed and
the agency was able to begin augmenting capacity with some additional 2-1-1 staff and technologies. Since no
additional city or county funding was available, the agency still was unable to hire or train sufficient staff to fully
launch 2-1-1 during FY2007.
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. Health, Housing and Human Services Data Resources
During the course of the Fiscal Year, Eden I&R's housing database grew by 947 units to over 56,316 units of
housing including subsidized, Below Market Rent, Market Rent, residency hotel rooms, SROs, and shares. The vast
majority of the CHAIN calls continued to be for housing and housing supportive services and it is projected that
most of the 2-1-1 calls will also be related to some form of housing issues (e.g., domestic violence shelter beds;
residential care facilities; subsidized housing).
Eden I&R continued to be the only agency in Alameda County that called shelters at least twice a day to check on
bed availabilities. This information was then available 24/7 to all 2-1-1 callers.
During Fiscal Year 2007 Eden I&R's health and human services database was updated not only for the 2-1-1 callers
but also for the printing of the 2007 edition of The Big Blue Book: The Directory of Human Services for Alameda
County as well as for the agency's online website database (which can be accessed directly at www.alamedaco.info
and/or via the agency's website at www.edeniLqrg).
Regional 2-1-1 Partnerships:
Eden I&R has been working in partnership with The United Way of the Bay Area and the Contra Costa Crisis
Center to create a seamless and coordinated 2-1-1 regional system that includes agreements such as:
~ Common Client Data: Bay Area 2-1-1 centers have begun to develop the ability to aggregate information
about clients-demographics, needs, location, follow-up (success or other findings), etc.-consistent, at a
minimum, with statewide data collection by the California Alliance of Information and Referral Services
(CAIRS).
~ Sharing Resource Information Databases: Sharing databases will enable I&R Resource Specialists from
a variety of counties to access resource information in other areas to reduce the number of subsequent calls
a 2-1-1 caller has to make. Since 2-1-1 programming ensures that calls are routed to the 2-1-1 center
serving the county that the call originated in, shared databases enables callers to get the best information
possible from local experts outside of their county via shared technology and data. The goal is for 2-1-1 call
specialists throughout the Bay Area to have easy access to resource databases when callers have multiple
needs that cross county lines.
~ Handling Call Volume Overflow: Bay Area 2-1-1 centers are beginning to develop a rollover system for
calls to be rerouted to another center when call volume gets past a certain level-i.e. assisting with
overload especially during unforeseen situations such as a disaster (earthquake, fire, flood, terrorist attack,
toxic spill, etc.).
~ Mutual Communication and Outreach: Joint public information and marketing strategies (and materials)
are being developed that will emphasize and recognize the Bay Area-wide 2-1-1 system (and its local
components). This marketing effort will also help clarify the difference between 2-1-1 and other N-l-1
numbers to avoid public confusion. Coordinated outreach will also ensure that 2-1-1 information is
consistent, accurate, and effective.
~ Disaster Response Preparation: Since 2-1-1 is a public communication tool that is critically needed when
disaster strikes, mutual aide agreements are being crafted that will enhance the capacity of Bay Area 2-1-1
centers. These agreements involve making sure that the regional service continues via back-up at
alternative sites if necessary, as well as the ability for expanded services immediately following a disaster.
~ Public Policy: There is mutual agreement at the local, statewide and national1evel that support by public
officials is critical to the ongoing success 2-1-1. Therefore, 2-1-1 service providers at the local, regional
and statewide level have been meeting to promote a coordinated campaign to support "The Calling for 2-1-
1 Act" as well as upcoming statewide legislation that would help fund 2-1-1 in the future.
Eden I&R/211
4
101'0
Funding Successes and Challenges:
The most important lesson learned throughout the past seven years, while attempting to fund 2-1-1 equitably, is how
exceedingly difficult it is to coordinate the funding of a countywide service among 14 cities and the county. Even
though a fair and equitable leveraged funding plan was approved by the City Managers and Mayors two years ago,
Eden I&R was still unable to implement the public sector funding plan during FY07 since it is dependent upon ALL
of the cities participating at their per capita share amount (NOTE: 10 out of the 14 cities, anet several county
departments last fiscal year did set aside FY07 funding for 2-1-1 but the funds were not released).
Fiscal Year 2008 looks much more promising since the largest city, Oakland, has recently committed to its full per
capita share of funding, and the county has committed to multi~year 2-1-1 funding as well.
The private sector continues to be extremely supportive of 2-1-1. In fact, it was the private sector that has allowed
Eden I&R to launch 2-1-1 in "Test Mode" during FY07. For this, and many other reasons, Eden I&R is extremely
grateful to the following funders for their past, and hopefully future support:
The United Way of the Bay Area; Walter & Elise Haas Fund; Pacific Gas & Electric; Kaiser
Permanente; The San Francisco Foundation; AT&T; Community Technology Foundation; First
5/Every Child Counts; KB Home; Safeway; and Eden Township HealthcareDistrict.
Next Steps:
Eden I&R is committed to fully implementing 2-1-1 services for all of Alameda County's residents and
employees during the first half of Fiscal Year 2008. The Executive Director will continue to meet with the
City Manager's Association and the County's representatives to get the participation necessary to fully
fund 2-1-1. Once this is achieved, additional phone line staff will be hired and trained, and a regional
marketing effort will be launched to comprehensively explain and promote 2-1-1 services throughout the
Bay Area.
When fully operational 2-1-1 could be used as a Single Point of Entry for such programs as:
~ Earned Income Tax Credit (EITe)
~ EveryOne Home projects
~ Community Development Block Grants (CDBG) programs
~ Specialized public information like Cooling Station locations during heat waves
~ Public information related to such potential disasters as earthquakes, fires, pandemics, and terrorist
attacks.
Over 65% of the nation's population has access to 2-1-1. Eden I&R is dedicated to full implementation of
Alameda County's 2-1-1 services by the end of Calendar Year 2007 so that the projected 140,000 annual
callers can receive prompt, comprehensive, and accurate health, housing and human service information
24/7, and in multiple languages. .
Eden I&R staff and Board of Directors thank and truly appreciate all of the support and assistance we have
received this past year from city, county and private sector officials, staff, and business leaders.
Report compiled July 13,2007 by Barbara Bernstein, Executive Director, 510-537-2710, ext.8